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Located in vibrant Horsham, Breathe isn't your typical SaaS business. Private equity owned, well-funded, with 17,000 customers and an average 6 years' LTV (a rarity in the SaaS industry), Breathe is the number 1 HR Software for SMEs in the UK. But there is more to it - our work culture is award winning, with talented people that are committed to driving impact, while having fun together. We're proud of our track record of success, but we're even more excited about what the future holds for us. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Breathe is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. Start With People - We remember our work affects real people, so we take the time to listen, understand and act with care. Own It, Together - We take responsibility for our part, support each other through the messy bits, and focus on fixing things rather than finding blame. Clear Is Kind - We speak honestly and with care. We don't avoid difficult conversations, and we make sure people have the clarity they need to move forward. We're looking for a Customer Support Specialist who has experience with payroll to join our Support team and help our customers get the most out of Breathe's payroll functionality, powered by our integration with FlowPay. You'll be the go-to expert for payroll-related queries, combining hands-on UK payroll knowledge with a thoughtful, customer-focused approach. From resolving questions through Intercom chat and email to troubleshooting payroll processing issues and explaining how data flows between Breathe and FlowPay, you'll play a key role in helping customers feel confident using our platform. This is also a role with real influence. You'll work closely with Product and Engineering to identify recurring issues, report bugs, test fixes and suggest improvements, while helping build the knowledge and capability of the wider Support team. Let's be clear from the start: this isn't just a support role and it isn't just a payroll role. You'll be combining technical problem-solving, customer care and payroll expertise to help customers get the right answer quickly and confidently. You are the payroll expert, the troubleshooter, and the customer champion. Supporting Customers: Responding to customer queries through Intercom live chat and email, providing accurate, timely and friendly support on payroll-related issues and Breathe HRIS functionality. Troubleshooting Payroll Issues: Diagnosing and resolving issues relating to payroll processing, calculations, RTI submissions, pension contributions and other payroll compliance matters. Explaining FlowPay Clearly: Helping customers understand how payroll data flows between Breathe and FlowPay, and supporting them to use the integration effectively. Finding the Root Cause: Identifying whether an issue is user error, a data or configuration problem, or a product bug, then routing it appropriately. Applying Payroll Expertise: Maintaining a strong working knowledge of UK payroll legislation and understanding how it applies within Breathe and FlowPay. Creating Useful Knowledge: Documenting common issues and solutions, contributing to the internal knowledge base and helping improve customer-facing help articles. Improving the Product: Working closely with Product and Engineering to report bugs, suggest improvements and test fixes before release. Meeting Service Standards: Working to agreed response and resolution targets while maintaining high customer satisfaction scores. Spotting Recurring Problems: Identifying trends in support queries and proactively flagging recurring pain points to the wider team. Sharing Knowledge: Helping develop the payroll capability of the wider Support team through clear explanations, useful documentation and practical guidance. You Start with People: You're patient, friendly and genuinely motivated to help customers feel confident and supported. You Own It, Together: You take responsibility for finding the right answer, work well with Product and Engineering, and focus on fixing the underlying problem. You believe that Clear Is Kind: You can explain technical, payroll and legislative detail clearly to people who may not have the same level of expertise. You know UK payroll: You bring 2-4 years' experience working in payroll, whether in-house, in a bureau, or within a payroll software or support environment. You understand the fundamentals: You're confident with PAYE, National Insurance, statutory payments such as SSP and SMP, pensions and auto-enrolment, and RTI. You're a strong troubleshooter: You're methodical, detail-focused and able to work through a problem to identify its real cause. You're comfortable with technology: You enjoy working with software platforms, can learn new systems quickly and aren't intimidated by technical detail. You communicate brilliantly: You have strong written communication skills and can provide clear, calm and reassuring support through chat and email. You care about quality: You understand the importance of accurate information, clear documentation, strong service levels and a positive customer experience. You're curious and improvement-minded: You notice recurring issues, ask good questions and look for ways to make the product, process and customer experience better. • £35,000 + 10% bonus, • Flexible working - 50% office based & core hours are 10am to 3.30pm, • 25 days holiday (+ 1 extra after 3 years!) PLUS Your Birthday off!, • UK Bank holidays + Christmas Eve and New Years Eve afternoons off!, • Dog friendly office - because furry co-workers make everything better!, • Private medical insurance (PMI) - with enhanced mental health, dental & optical coverage via AXA, • Employee Assistance Programme - Support when you need it, • Life Insurance - 2 x salary & Matched pension (5%) - because the future matters, • 2 x volunteer days per year - give back to causes that matter to you, • Access to Mintago - Exclusive financial wellbeing through discounts and expert advice, • Retail discount scheme - perks and savings just for being part of our team! Screening Call: Virtual via Google Meet with one of our team to have a friendly chat, learn more about your experience, what excites you about the role, and how you align with our people-first culture. Competency Interview: Online you'll meet the hiring manager and we'll dive into your payroll experience, customer support approach, troubleshooting skills and understanding of UK payroll. This is also your chance to ask us anything about the role and company. Final Stage Interview: In person, you'll meet the hiring manager and members of the wider team. It's a chance to talk through how you approach customer issues, explain complex payroll topics and work with Product and Engineering to improve the customer experience. #J-18808-Ljbffr

Department: Physiotherapy Employment Type: Part Time Location: Splendid Healthcare Head Office - Tylden House Compensation: £33,000 / year Imagine making a genuine difference to someone's day, every single day. If you're passionate about delivering exceptional care, building meaningful relationships and creating moments that truly matter, we'd love to welcome you to our team. Reporting to the Head of Nursing or senior Physiotherapist, the Physiotherapist is responsible for delivering high-quality, evidence-based physiotherapy assessment and treatment to residents, supporting their physical function, independence, rehabilitation, pain management and quality of life. The role works closely with the nursing team, care staff, occupational therapists and visiting health professionals to provide a joined-up approach to residents’ physical health and mobility needs. The Physiotherapist will contribute to the home’s clinical governance, risk management and staff education programme in relation to moving & handling, falls prevention and functional rehabilitation. Current HCPC registration as a Physiotherapist is essential. This is a part time role - working 3 days a week. Total hours will be 24 hours a week. Every day is different, but you'll play an important role in supporting residents to live happy, healthy and fulfilling lives. • Physiotherapy assessment and treatment: carry out comprehensive physiotherapy assessments for residents, develop and implement individualised treatment plans, and evaluate outcomes regularly in line with professional standards and evidence-based practice. This includes hydrotherapy assessment and treatment., • Rehabilitation and mobility support: deliver targeted rehabilitation programmes to support residents’ functional recovery, maintain independence, manage long-term conditions and improve or maintain quality of life., • Falls prevention and risk management: contribute to the home’s falls prevention programme; assess falls risk, recommend environmental and equipment adaptations, and deliver targeted interventions to reduce falls and associated harm., • Pain assessment and management: assess and manage musculoskeletal and other pain conditions, using physiotherapy interventions and working with the nursing team to ensure a holistic approach to pain relief., • Moving & handling and equipment: provide specialist advice, training and competency support to the care team on moving & handling techniques, equipment selection and postural management; contribute to manual handling risk assessments., • MDT working and professional liaison: work collaboratively with nursing, care, occupational therapy, speech and language therapy, GPs and other professionals to deliver coordinated, person-centred care; attend and contribute to MDT reviews and care plan meetings., • Care planning contribution: provide physiotherapy input to resident care plans and risk assessments; ensure physiotherapy goals and recommendations are clearly documented and communicated to the care team., • Staff education and training: provide training, guidance and in-practice support to care staff on relevant topics including mobility, exercise programmes, positioning and falls prevention., • Clinical documentation and governance: maintain accurate, timely and professional clinical records in line with HCPC standards and organisational requirements; contribute to clinical audit and quality improvement activity., • Safeguarding: recognise and elevate safeguarding concerns promptly and in line with the home’s procedures; maintain professional boundaries and confidentiality at all times., • Digital and AI Literacy (approved use only): use clinical and care management systems confidently. Where permitted, use approved AI tools only for non-confidential clinical support tasks (e.g. drafting generic exercise information, non-identifiable documentation). Never input resident-identifiable or confidential information into AI tools. We're looking for someone who genuinely cares about making a difference and enjoys helping others live happy, fulfilling lives. You'll bring: • Clinical expertise: applies evidence-based physiotherapy practice with confidence and sound clinical reasoning, • Person-centred approach: tailors treatment to individual goals, abilities and quality of life priorities, • Communication: clear, compassionate communication with residents, families, and multi-professional colleagues, • Collaboration: works effectively within the MDT; shares knowledge and supports care team capability, • Accountability and professionalism: maintains HCPC standards; produces defensible, accurate clinical records, • Adaptability: manages a varied caseload and responds flexibly to changing resident needs and clinical priorities, • Digital confidence: uses clinical systems and approved tools appropriately; maintains information governance standards When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer: • Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments., • Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family., • Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels., • Life Assurance - peace of mind for you and your loved ones., • Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary., • Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available., • Pension - auto enrolment into the company pension scheme., • Learning & Development - opportunities available to progress your skills and career. #J-18808-Ljbffr

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