£31000–£34000 yearly
Full-time
Aylesbury
Duties and responsibilities: · Oversee daily operations, ensuring that the shop runs smoothly and efficiently.
· Recruit, train, and supervise staff members, ensuring they are knowledgeable about products and customer service standards.
· Prepare and manage budgets, ensuring the shop operates within financial targets.
· Schedule staff shifts and manage employee performance, providing feedback and conducting performance reviews.
· Ensure high levels of customer satisfaction through excellent service and product quality.
· Oversee inventory levels, ensuring that stock is replenished in a timely manner and that products are fresh and of high quality.
· Prepare regular reports on sales, inventory, and staff performance for upper management.
· Analyze data to make informed decisions regarding operations and marketing strategies.
· Ensure that all products meet the shop's quality standards and comply with health and safety regulations.
· Manage supplier relationships and negotiate contracts for ingredients and supplies.
· Implement standard operating procedures and ensure compliance with company policies.
· Develop and implement marketing strategies to promote the shop and increase sales, including social media campaigns and local promotions.
· Collaborate with the team to create new cake designs and flavours, keeping up with market trends and customer preferences.
· Participate in local events and fairs to increase brand visibility. Skills and Qualifications: • Previous experience in retail management, preferably in the food or bakery sector.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Basic financial acumen and experience with budgeting.
• Knowledge of food safety regulations and hygiene standards.
• Creativity and a passion for baking and cake design.
• A relevant Bachelor or Master degree required.
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