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Job Description Job Title:Customer Service Representative Hours: Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis Benefits: - 30 days holiday (including bank holidays) - Company pension scheme - Employee discount scheme - Funded Summer and Christmas events - Cycle to Work Schem

Job Req ID: 53877 Closing Date: 19th Dec Location - Belfast, Bristol, London or Ipswich - 3 days a week onsite Essential - You must already have or be eligible to secure DV clearance for this role. As a Commercial Lawyer in our UK Public Sector team, you’ll play a vital role in supporting BT’s Business unit. You’ll provide first-class legal, commercial, and contractual services to help us achieve our strategic goals. From drafting and negotiating complex customer contracts to advising on regulatory risks and managing subcontractor agreements, your expertise will help us deliver for our customers and protect BT’s interests. • Lead legal support on medium-complexity bids and assist senior lawyers on high-complexity deals., • Draft and negotiate customer and subcontractor agreements, including strategic change control arrangements., • Provide clear, pragmatic legal guidance to maximise opportunities and manage risk., • Advise on disputes, new initiatives, and legislative changes., • Promote compliance and risk management across the business., • Build strong relationships with stakeholders and external legal providers., • Qualified Lawyer (NQ upwards) or proven relevant experience as a commercial lawyer across the public sector., • Strong commercial acumen and ability to balance risk and reward., • Excellent communication and analytical skills, with the ability to influence and manage senior stakeholders., • Self-motivated, pragmatic, and solutions-driven team player.Eligible for DV security clearance (UK citizenship and 10+ years continuous UK residency required)., • Proven experience in commercial contracts and legal advice in fast-paced environments., • Preferred: Telecoms/Technology sector experience and public sector contract knowledge., • Annual on-target bonus 10% (personal and company multipliers), • BT Pension scheme; minimum 5% employee contribution, BT contribution 10%, • Life Assurance, • Direct share scheme, • Exclusive colleague discounts on our latest and greatest BT broadband packages, • 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans, • My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers, • Discounted EE TV including TNT Sport and the NOW Entertainment membership, • Great support for working parents including pay whilst on maternity, adoptive, and paternity leave, • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc., • 25 days annual leave (not including bank holidays), increasing with service with buy holiday option, • Volunteering days so you can give back to your local community, • Brand new electric vehicle salary sacrifice arrangement, known as 'My EV' Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best. With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Working Style: 3 days a week in office, 2 days from anywhere Join Our Innovative Broadband Devices Team! Are you passionate about developing cutting-edge technology that enhances the internet experience for millions? Our Broadband Devices team, a key part of Networks, is at the forefront of creating embedded firmware (powered by Linux) for home gateways and Wi-Fi extenders. We ensure our customers enjoy seamless internet connectivity, whether over Wi-Fi or Ethernet. Why Join Us? • Innovative Solutions : We develop and integrate our in-house software solution (Indigo), with hardware built by our partners. This software powers all new devices, providing top-tier broadband services., • Continuous Development : Our team is dedicated to continually enhancing Indigo, adding new features, and supporting the latest hardware platforms. As an embedded software developer, you’ll be at the heart of our Indigo firmware development. Using Agile methodologies and industry-leading tools, you’ll work within a dynamic squad focused on different aspects of Indigo. What We Offer • World-Class Team : Join a team of experts who are passionate about their work and proud of the services they develop. Be Part of Something Big This is a fantastic opportunity to be at the center of an exciting development program that is at the centre of millions of homes in the UK. If you’re ready to make a significant impact and be part of a world-class team, we want to hear from you! See here for our latest Smart Hubs running Indigo: • Innovative Software Design : Lead the design, implementation, and testing of Smart Hub software using Agile methodologies., • Agile Team Collaboration : Work within a dynamic, small Agile team to develop next-generation products on ambitious timelines., • Best Practices Advocate : Champion best software engineering practices, including automated testing, to ensure high-quality deliverables., • Cross-Team Collaboration : Partner with other software development teams to deliver a brilliant customer experience., • Requirement Clarification : Understand requirements, confirm user stories, and ensure the desired customer experience is achieved., • Continuous Learning : Commit to constant learning and development Mandatory • Strong Software Design & Development Experience : Proficient in designing and developing software using C on embedded Linux systems, with hands-on experience in Linux kernel development., • Embedded Linux System Development : Experienced in building, debugging, and scripting for embedded Linux systems., • CI/CD and Version Control Tools : Proficient in using tools like Git, GitLab, Jira, and Confluence for code revision and continuous integration., • Agile Delivery Methods : Familiar with Agile methodologies such as Scrum and Kanban., • Test Automation : Ideally, knowledgeable and experienced in automating tests using Python., • Experience of building products using OpenWrt or similar, • Experience using containers, e.g. LXC or Docker, ideally on embedded systems, • Experience of Wi-Fi, mobile, DECT, voice or hybrid technologies, • Working knowledge of Home Gateway technologies such as Broadband, 4G/5G Mobile networks, IP, WiFi, Voice, DECT, IoT, and Home Networking, • Degree in Relevant Field : Hold a degree in engineering, science, or a related area that is pertinent to the job., • 10% on target bonus, • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%, • Life Assurance Cover, • Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment, • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up., • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more., • 25 days annual leave (not including bank holidays), increasing with service, • 24/7 private virtual GP appointments for UK colleagues, • 2 weeks carer’s leave, • World-class training and development opportunities, • Option to join BT Shares Saving schemes About us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Internal Closing Date: Tuesday 9th December 2025 As a Financial Reporting Manager, you will play a pivotal role in providing Contract Accountant support across a range of contracts within the Devolved Nations area of the UK S&C Public Sector business. Acting as a key business partner to operational sales teams and the Devolved Nations Senior Finance Manager, you will drive performance through insightful financial analysis, robust reporting, and strong commercial challenge. You will oversee financial control, forecasting, and budgeting for these contracts, ensuring accurate reporting, revenue assurance, and effective performance tracking while influencing both tactical and strategic decision-making across the business. • Provide end-to-end financial control and oversight on major contracts in the Devolved Nations., • Partner closely with the Senior Finance Manager, Sales Directors, and their teams to align financial performance with strategic and operational goals., • Produce monthly reporting packs for Devolved Nations contracts, including CGRs and operational reviews, with clear, insightful commentary., • Develop, own, and continuously refine detailed forecasts, outlooks, and budgets, incorporating WIP, new deals, churn, and customer insights., • Review performance versus bid, ensuring robust commercial and accounting controls (accruals, revenue recognition, balance sheet, and P&L) across contracts., • Qualified accountant (CIMA, ACA, ACCA or equivalent)., • Proven experience in financial reporting, analysis and contract accounting within a complex business environment., • Strong stakeholder management and business partnering skills, with the ability to influence senior leaders and challenge constructively., • Excellent analytical, forecasting and budgeting skills, with high attention to detail and the ability to translate financial data into clear, actionable insight., • 10% on target bonus, • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%, • Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up., • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more., • 25 days annual leave (not including bank holidays), increasing with service, • 24/7 private virtual GP appointments for UK colleagues, • 2 weeks carer’s leave, • World-class training and development opportunities, • Option to join BT Shares Saving schemes. A Few Points To Note: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Don’t Meet Every Single Requirement: Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Join BT as a Business Sales Advisor Location: Riverside Tower, Belfast Salary: £26,738.00 Why BT? We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed. Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport. Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future. We’re looking to grow our dynamic team with highly motivated Sales Advisors who have a passion to succeed in a fast-paced, performance driven environment. We are at a very exciting point in our growth journey in Desk Based Sales (SME) and there has never been a better time to join us. We sit within Business and Public Sector, which means you will be part of a 12,000 person strong organisation, one that we will be continuing to strengthen and grow over the coming months. Of course, we’ll provide comprehensive training to successful candidates where you’ll be given the skills to showcase the full range of BT products and services to help us retain and acquire new customers. You will deliver defined revenue, product volume and quality targets through the acquisition and retention of UK SME customers. Sales opportunities are initiated by either an inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. You will answer, and respond to, customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. • Customer focused – the ability to understand the importance of customer acquisition and deliver customer satisfaction targets., • Creative in approach to generating revenue, • Excellent communication skills – knows how to demonstrate, promote and sell, • Be passionate, ambitious and driven in your career, • Ability to build strong relationships with customers and colleagues at all levels Benefits: * BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% * From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up * Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more * 22 days annual leave (not including bank holidays), increasing with service * 24/7 private virtual GP appointments for UK colleagues * 2 weeks carer’s leave * World-class training and development opportunities * Option to join BT Shares Saving schemes A Few Points To Note: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Don’t Meet Every Single Requirement: Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.