General Manager (PBSA)
6 days ago
Leeds
We are seeking an experienced and dynamic General Manager to lead the ongoing operations of an exciting brand-new student accommodation development in Leeds. This is an exciting opportunity to take full ownership of a new scheme from launch, shaping the culture, service standards, and resident experience from day one. You’ll play a pivotal role in bringing a high-quality, service-led living concept to life—creating a vibrant, welcoming community where residents feel genuinely supported and at home. As General Manager, you will have full operational responsibility for the site, leading a team and ensuring the delivery of exceptional customer service, strong commercial performance, and first-class facilities management. You will oversee the mobilisation phase, setting up systems, recruiting and training your team, and embedding a service culture that prioritises proactivity, care, and attention to detail. • Lead the full mobilisation of the development, ensuring readiness for launch, • Oversee day-to-day operations, ensuring seamless service delivery, • Monitor quality standards across the building, apartments, and shared spaces, • Manage contractors, suppliers, and third-party service providers, • Act as the escalation point for operational challenges and service issues, • Deliver a best-in-class resident experience through proactive, high-quality service, • Create and maintain a strong sense of community through events and engagement, • Handle complaints and feedback professionally, ensuring swift resolution, • Build local partnerships to enhance the resident offering, • Recruit, train, and lead an on-site team including operations and facilities staff, • Drive engagement, performance, and a positive team culture, • Conduct appraisals, performance reviews, and ongoing development, • Manage budgets, costs, and financial performance against targets, • Support leasing strategy to maximise occupancy and reduce voids, • Identify opportunities to drive additional revenue and improve efficiencies, • Produce regular performance and asset reports, • Ensure full compliance with all statutory and regulatory requirements, • Lead on health & safety, fire safety, and risk assessments, • Manage audits, inspections, and incident reporting processes, • Support marketing and leasing strategy during launch and stabilisation, • Conduct viewings and promote the development's value proposition, • Monitor local market trends and competitor activity We are looking for a confident and personable leader who thrives in a customer-focused environment and enjoys building high-performing teams. You will bring: • Proven experience in residential, PBSA, Build-to-Rent, or hospitality management, • Strong operational leadership skills, • Commercial awareness with experience managing budgets and targets, • Excellent communication and interpersonal skills, • A proactive approach with strong attention to detail, • The ability to balance hands‑on operational involvement with strategic oversight If you're passionate about delivering exceptional experiences and want to play a key role in launching an excit #J-18808-Ljbffr