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Your new company Step into a forward-thinking organisation at the forefront of digital transformation. With a newly launched Technology, Digital and Data strategy, this values-led public sector organisation is building a modern, event-driven cloud ecosystem from the ground up. The mission? To deliver seamless, secure, and scalable digital services that make a real difference in people's lives. With a greenfield tech environment and a strong commitment to professional development, this is a place where innovation meets purpose. Your new role As Cloud DevOps Engineer, you'll play a central role in shaping the organisation's cloud and DevOps capabilities. You'll design and implement scalable infrastructure and CI/CD pipelines using Microsoft Azure, ensuring high performance, security, and cost-efficiency. Working closely with both infrastructure and software development teams, you'll help build a robust foundation for modern digital services.This is a hands-on role with strategic impact. You'll refine DevOps practices, automate deployments, and support the delivery of event-driven applications. You'll also contribute to FinOps activities, helping manage cloud expenditure while mentoring colleagues and promoting best practices across the organisation. What you'll need to succeed • Strong expertise in Microsoft Azure services (Functions, APIM, Event Hub, SQL, Data Lake), • Solid understanding of CI/CD methodologies and automated deployment practices, • Proficiency in scripting (PowerShell or Python), • Knowledge of cloud security and FinOps principles, • Familiarity with git and gitflow version control, • Experience in agile delivery environments (Scrum or Kanban), • Proven track record managing Azure infrastructure and building automated pipelines, • Experience with infrastructure-as-code and containerisation tools (Terraform, Docker, Kubernetes), • Knowledge of GraphQL, microservices, and change management principles Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About the role: Are you passionate about delivering outstanding IT services and building strong client relationships? Do you have experience managing service delivery in a fast-paced environment? Can you drive service excellence, ensuring that client expectations are not only met but exceeded? What you'll be doing: Service Management & Best Practices: -Ensure best practice, ITIL v4-aligned service delivery through ownership of ITIL processes. -Oversee every element of service delivery for clients from onboarding to end-of-life management. -Champion a "client-first" approach across the service management function. Client Relationship & Retention: -Act as the primary point of contact and advocate for clients within ROCK. -Build and maintain strong client relationships, ensuring high levels of satisfaction. -Drive client retention by delivering a seamless service experience and value creation. Service Performance & Continuous Improvement: -Monitor, report, and review service performance against SLAs and key quality metrics. -Lead client review meetings and drive continual service improvement initiatives. -Proactively manage and encourage service improvement across service desk and project teams. Escalation & Incident Management: -Manage client complaints related to service levels, ensuring prompt resolution. -Ensure all escalations and major incidents are effectively managed. -Work collaboratively with internal teams to resolve complex client issues. What we are looking for: -Proven experience in a Service Delivery Management role within the IT industry. -Experience in a Managed Service Provider (MSP) environment is advantageous. -Commercial awareness with solid business development and relationship management skills. -Strong understanding of IT infrastructure and technology solutions. How you'll be successful in the role: High client satisfaction and strong retention rates. -Effective service delivery, meeting and exceeding SLAs. -Proactive identification and implementation of service improvements. -Strong relationships with internal and external stakeholders, ensuring seamless service experiences. -Efficient incident and escalation management, ensuring quick and effective resolution -Maintain the client retention rate at 90% or above throughout the year If this sounds like you and you would excel, please apply directly through the link or reach out to Jack with any queries.