Mobilisation Coordinator
1 day ago
East Ham
Role: Mobilisation Co-ordinator Salary: £45,000 Location: Stratford Role Purpose The Mobilisation Coordinator plays a key role in supporting the successful planning, coordination, and delivery of new project and contract mobilisations within the Repairs & Maintenance and Voids sector. Acting as a central point of coordination between project teams, operational delivery, and client stakeholders, the role ensures that all operational, compliance, and resource requirements are in place for a seamless transition from contract award to live service delivery Key Responsibilities • Coordinate and execute end-to-end mobilisation plans, maintaining timelines, milestones, and risk registers., • Coordinate and support operational readiness by ensuring people, processes, systems, and assets are in place prior to go-live., • Work closely with Operational, HR, IT, Fleet, Procurement, Commercial and Training teams to deliver joined-up mobilisation readiness and adherence to process., • Support coordination of recruitment, onboarding, and training of operatives and administrative staff in line with contract needs., • Maintain accurate documentation, progress trackers, and compliance records to demonstrate readiness., • Work with Compliance, H&S, and Quality teams to align mobilisation activities with internal and client standards., • Maintain an audit trail of key mobilisation deliverables, ensuring full traceability., • Monitor mobilisation progress against KPIs and escalate risks or dependencies proactively., • Identify potential risks to mobilisation and escalate issues promptly., • Support contingency planning to mitigate delays or operational challenges., • Track resource utilisation and highlight risks or inefficiencies that may affect commercial commitments., • Support the Contract Manager who will serve as a key point of contact for clients during mobilisation, providing regular updates and managing expectations., • Support the Contract Manager to ensure smooth customer experiences during project transitions, addressing operational queries promptly., • Collaborate with client and internal stakeholders to ensure service delivery expectations are met from day one., • Facilitate effective communication and knowledge transfer between mobilisation and business-as-usual teams., • Identify opportunities to streamline processes and enhance automation in mobilisation workflows., • Support post-mobilisation reviews to capture lessons learned and improve future processes. Key Skills and Knowledge • Understanding of project mobilisation and operational readiness principles., • Familiarity with risk, issue, and action tracking within complex operational environments., • Awareness of social housing compliance requirements, health & safety regulations, and KPI frameworks., • Excellent organisational and project coordination skills with the ability to manage multiple workstreams., • Strong stakeholder engagement and communication skills across all organisational levels., • Strong attention to detail and ability to work under pressure in fast-paced environments. Key Attributes • Proactive and solution-oriented mindset., • Collaborative team player who builds strong relationships across departments., • Confident communicator with a focus on delivery and accountability., • Adaptable and resilient under pressure.