
Job Title Practice Manager Report to Clinical Director Accountable to Clinical Director Job Description: About Private Physiotherapy ltd Private Physiotherapy & Rehabilitation Clinic, based in East London (Ilford/Stratford area), specializes in delivering evidence-based, personalized physiotherapy services for patients of all ages—from young children to older adults. Their expert team supports a wide range of needs, including developmental, neurological, musculoskeletal conditions, sports injuries, and post-surgical recovery. Job summary Practice Manager 37.5 Hours per Week, Full time, Permanent Location: City Gate House, 246-250 Romford Rd, London E7 9HZ Main duties Business Development & Client Acquisition: · Identify and engage with potential new clients to secure new contracts, including private clients, solicitors, Case managers, care homes, schools, and corporate partners. · Prepare and present proposals to potential clients, outlining services and value proposition. · Conduct regular follow-ups with potential clients to nurture relationships and move contracts forward. Clinic-based duties Oversee the day-to-day operations of the clinic and the logistics of our off-site services. Manage clinic schedules, appointments, and patient flow to optimize physiotherapist availability for both in-clinic and off-site visits. Maintain and update all operational policies and procedures, ensuring the compliance. Manage and procure clinic supplies, equipment, and consumables, ensuring adequate stock levels are maintained for both the clinic and mobile services. Implement and maintain all health and safety protocols, ensuring a safe environment for both staff and patients. Patient & Client Management: · Act as the primary point of contact for all patient and client queries, providing a professional and empathetic service. · Manage relationships with key partners, including solicitors, medical provider agents, and care homes, ensuring timely communication and efficient case management for all services. · Handle new patient registrations, booking appointments, and managing a patient waitlist, specifically coordinating home visits, school visits, and care home visits with the relevant parties. · Communicate effectively with a diverse range of clients. Financial & Administrative: · Maintaining financial records, to include Profit and Loss, KPIs, expenses and revenue and budget planning · Manage all billing and invoicing, ensuring timely payment from patients and third-party providers for all services, including travel fees for off-site visits. · Process and track all financial transactions, including payments from walk-in patients and contracted services. · Reconcile daily financial reports and prepare weekly/monthly summaries for the clinic owner. Staff Management: · Assist with the recruitment, onboarding, and training of new administrative staff. · Experience of managing a team including knowledge of HR processes and compliance · Manage a small team of administrative and support staff, ensuring they are motivated and productive. · Conduct regular team meetings to ensure clear communication and to address any operational issues, including challenges related to off-site services. Job Revision and Service Review You will be expected to participate in regular reviews of your role and responsibilities to ensure they remain effective and aligned with the needs of the clinic. This includes contributing to the evaluation of services by providing feedback on processes, client care, and operational efficiency. You will also support improvements in clinic services by identifying areas for development and suggesting practical solutions, and actively engage in discussions on service quality, outcomes, and best practices to help enhance the overall patient experience. Job description reviewed by Mohammed Alauddin Date: 15/09/2025

About Us UC TRADE LIMITED is a dynamic cross-border trading and purchasing company specializing in sourcing and delivering high-quality products to customers around the world. We work closely with international suppliers and individual clients, offering tailored procurement and logistics solutions with a focus on trust, efficiency, and growth. Job Duties: • Develop and implement commercial strategies to drive company growth and market expansion., • Communicate effectively in both English and Chinese with clients, suppliers, and partners., • Manage supplier relationships, including price negotiation, contract management, and quality assurance., • Identify new business opportunities and build partnerships with distributors and brands., • Monitor sales performance, market trends, and competitor activities to support decision-making., • Lead and coordinate cross-border purchasing, logistics, and order fulfillment processes., • Collaborate with the marketing and operations teams to optimize customer experience and profitability., • Prepare business reports, forecasts, and performance analyses for senior management. Who We’re Looking For: • Bachelor’s degree or above in Business, Marketing, or related field., • Minimum 3–5 years of experience in commercial management., • Proven experience in cross-border purchasing or trading company preferred., • Strong proficiency in Chinese (Mandarin) -both written and spoken., • Strong negotiation, communication, and analytical skills., • Excellent understanding of supply chain, import/export operations, and cost control., • Proficient in English and Mandarin (both written and spoken); Cantonese is a plus., • Detail-oriented, proactive, and able to manage multiple projects simultaneously., • Strong leadership and problem-solving abilities in a fast-paced environment., • Familiarity with digital tools (Excel, ERP systems, and online marketplaces).