Head of Customer Relationship Management
18 days ago
Manchester
Our client is a highly regarded name within the hard asset finance sector. A rare opportunity has arisen for a head of customer relationship management to join their Manchester based team. This is a newly created role, reporting to the Head of Operations, responsible for overseeing the customer relationship function. • Coach, mentor and develop staff, including overseeing new employee onboarding, • Work closely with other stakeholders in the business to ensure smooth client onboarding, ensuring an efficient service to customers, • Monitor quality through performing oversight checks, reviewing operational data, and identify any training issues and process improvements, • Monitor forward capacity management, ensuring resource availability around busy periods, • Ensure that the team are processing all requests for in-life tasks such as settlement quotes, agreement settlement, reschedules etc., • Proven team management experience, • Understanding of the asset finance marketplace (desirable), • Excellent communication skills, • Ability to plan and manage multiple projects and deadlines, • Ability to think creatively to solve problems #J-18808-Ljbffr