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Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. At Vestd, we prioritise equality, diversity, and inclusion, so we write about it here rather than at the end of the job advertisement. We’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd’s customer-centric model and plays a key part in supporting high-growth companies as they design, launch and evolve their equity strategies. You will work closely with founders, leadership teams and early HR hires, helping them navigate equity for the first time or as their business scales. This role is about combining excellent customer support with commercial awareness, empathy and a genuine interest in how startups grow. You’ll help customers get value from Vestd at critical moments in their journey, building trust, driving adoption and supporting long-term retention. While this is not a sales role, you will be comfortable having value-led conversations, spotting opportunities to support customers as they grow, and working closely with colleagues to ensure a seamless experience. • Supporting startup and scaleup customers through onboarding, scheme setup and the early stages of their Vestd journey, ensuring they feel confident and supported from day one, • Working directly with founders and leadership teams to understand their business context, growth plans and equity-related challenges, and tailoring support accordingly, • Providing a high-quality, responsive customer success experience across tickets, calls and proactive outreach, • Helping customers adopt Vestd’s platform effectively, encouraging self-serve where appropriate while knowing when hands-on support is needed, • Building trusted relationships with customers, acting as a consistent point of contact during key growth moments such as fundraising, hiring bursts or scheme changes, • Identifying risks to engagement or retention early and working collaboratively to address them, • Spotting opportunities to add value through upgrades, referrals or expanded usage, and partnering with the Growth and Equity Consulting teams where needed, • Developing a strong understanding of equity schemes, fundraising mechanics and the needs of early-stage businesses, and communicating complex concepts in a clear, human way, • Feeding customer insights back into Product, Growth and Marketing to help improve Vestd’s offering and customer experience, • Continual improvement to MRR, • Tickets completed and time to serve SLA, • Improvements in cost to serve, • Reviews, testimonials, • Customer retention, • Referrals, • Upgrades These are the skills and qualifications we consider essential for this role: • Experience working with customers in a B2B, SaaS or professional services environment, ideally supporting growing or founder-led businesses, • Comfortable engaging with startup founders, senior leaders or first-time equity users, with the confidence to ask good questions and build trust, • Minimum 3 years experience in a commercial environment, • Strong written and verbal communication skills, with the ability to explain complex or unfamiliar concepts clearly and calmly, • A customer-first mindset, combined with commercial awareness and an understanding of how customer outcomes link to retention and growth, • Highly organised, able to prioritise effectively in a fast-moving environment, • Customer relationship-building skills, • Curiosity and willingness to develop expertise in equity, share schemes and startup finance over time, • Work collaboratively with team members from different departments (sales, product, marketing), • Confident working remotely, managing your own workload and staying connected to a distributed team These will help you stand out from the pack: • Experience working within finance or a regulated environment, • Startup or scaleup experience, either supporting customers or working within one, • Knowledge of shares and share schemes, • Exposure to founders, fundraising processes or early HR operations, • Experience working with regulated, financial or compliance-led products, • An interest in entrepreneurship, business growth or the startup ecosystem What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our . Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards . This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. Vestd is a great place to work. Don’t just take our word for it - take a look at the _ suite of benefits that you can look forward to as one of our folk: • This job remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • 45-minute interview with the hiring manager and team member, • Task-based assignment, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country.

AMP Clean Energy Group is seeking an experienced engineering leader to become Director of Engineering, reporting to the CEO and joining the Executive Team.

The Executive Assistant provides high-level administrative support to the CEO and other members of our Executive Team, ensuring efficient operation of the Executive office. This role involves managing schedules, coordinating meetings, and facilitating communication between the CEO and internal and e

Provides high-level, confidential support to CEO, managing complex calendars, schedules, travel, communications, and preparing reports.

Location: North Yorkshire predominantly office based.The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.Salary: Circa £60,000 FTE, pro rata for 3 days per week.Contract: Initial 6-month interim contract.Reporting t

ILA Self Directed Support Forth Valley in Denny is seeking a Personal Assistant/Care Worker to support a 25-year-old man with autism and learning disabilities.The role involves helping with social activities, light household tasks, and maintaining a structured routine.The candidate should be reliabl

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ILA Self Directed Support Forth Valley is seeking a Personal Assistant in Maddiston/Standburn to support a disabled client and their partner in a quiet household.The role requires a driving licence and own transport, as there is no local public transport.The position is permanent and on-site, with 3

Park's Motor Group in Stirling is seeking a Trainee Service Advisor to join our Ford Stirling franchise.You will support our branch and its customers through essential administration services.You will work with our friendly team, handling invoices, customer details, and database updates, while learn

Personal Assistant – Companion.I am looking for a caring, friendly and reliable PA to provide companionship and community-based support to me, an older lady living with dementia in the St Boswells area.I live with my family, who are very supportive.This is a lovely opportunity for someone who enjo

Evans Halshaw Falkirk Vauxhall is seeking a Service Advisor to act as the trusted link between customers and the workshop, ensuring a seamless, transparent visit.With a focus on aftersales performance, you’ll help maximise revenue through vehicle health checks and service-plan sales.You’ll join

Ailsa Care Services in Falkirk and Stirling is seeking caring individuals to join the care team.You will provide person-centered support to Children and Young Adults across Falkirk and surrounding areas, helping them regain independence at home and in the community.No experience needed—full traini

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Cygnet is seeking a dedicated support worker for Ranaich House in Dunblane.The role supports adults with learning disabilities, mental health, and physical needs in a residential setting under an NHS partnership.Shifts include day and night coverage, with two weekends per month and a focus on promot

ILA Self Directed Support Forth Valley is seeking a Personal Assistant / Care Worker to support a 35-year-old man with Cerebral Palsy and Epilepsy.The role requires patience, care, and the ability to provide practical support and companionship on-site in Bannockburn.The position is part-time and per

Park's Motor Group in Stirling is seeking a proactive Service Advisor to support our busy service centre.You will assist the team with administration, process invoices and customer details, and liaise with customers to deliver outstanding service.Ideal candidates will be confident communicators with

ILA Self Directed Support Forth Valley is seeking a part-time Personal Assistant in Falkirk (FK1 1AA) to support a 24-year-old client with social activities and independence.Hours are 4 per week, with flexibility to increase over time, and the role is on-site.A driving licence and access to a vehicl

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ILA Self Directed Support Forth Valley is seeking a Personal Assistant/ Care Worker to support a teenage boy after school and during school holidays.The role is based mainly at the family home with some outdoor activities.The ideal candidate will be patient, compassionate, reliable, and able to foll

Up to circa £30,000 (DOE) plus bonus.Iconic Resourcing are working with a market-leading, multinational business that specialises in the distribution of industrial products and services.Operating across multiple countries, our client supports a wide range of sectors, including manufacturing, engine

ILA Self Directed Support Forth Valley in Dunblane seeks a part-time Personal Assistant/Care Worker to support a 70-year-old woman with personal and social care.Your duties include washing and bathing assistance, dressing, mobility supervision, meal preparation, emotional support, helping with commu

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ILA Self Directed Support Forth Valley is seeking a care worker/personal assistant to support a 74-year-old woman with personal and social care needs in Alloa.The role focuses on providing personal care and creating a comforting, caring environment.Applications from females only are requested due to

This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey.You’ll provide reassurance, guidance and empathetic support, helping customers feel confident they’re in safe hands a

The Executive Assistant provides high-level administrative support to the CEO and other members of our Executive Team, ensuring efficient operation of the Executive office. This role involves managing schedules, coordinating meetings, and facilitating communication between the CEO and internal and e

Our client is looking for a highly organised and proactive Office Manager to join their team.This is a varied, hands-on role with responsibility across production planning, purchasing, supplier management, systems and compliance.The ideal candidate will enjoy working across multiple areas, improving

The Executive Assistant provides high-level administrative support to the CEO and other members of our Executive Team, ensuring efficient operation of the Executive office. This role involves managing schedules, coordinating meetings, and facilitating communication between the CEO and internal and e

Warehouse Operative needed for picking, packing, and palletizing stock.Must safely operate a forklift truck and have prior warehouse experience.

The Executive Assistant provides high-level administrative support to the CEO and other members of our Executive Team, ensuring efficient operation of the Executive office. This role involves managing schedules, coordinating meetings, and facilitating communication between the CEO and internal and e

Organized Personal Assistant needed in Horsham to provide executive support to senior leadership, managing diaries, coordinating meetings, and arranging travel in a hybrid work environment.

Communication Liaison - acting as a bridge between the CEO and colleagues or external stakeholders, ensuring clear and timely communication. The Executive Assistant provides high-level administrative support to the CEO and other members of our Executive Team, ensuring efficient operation of the Exec

Seeking an experienced Legal PA for a full-time, office-based role in Norwich.Responsibilities include managing complex diaries, drafting legal documents, client interaction, and administrative support for a litigation team.

Communication Liaison - acting as a bridge between the CEO and colleagues or external stakeholders, ensuring clear and timely communication. The Executive Assistant provides high-level administrative support to the CEO and other members of our Executive Team, ensuring efficient operation of the Exec

Role: Italian and Spanish Speaking Customer Service Advisor.Do not wait to apply after reading this description a high application volume is expected for this opportunity.Location: BurnleyHours: Monday Friday 8:30am 5pm flexible working from home 2 days a week.Taskmaster are proud to be working with

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Seeking a proactive Personal Assistant/Administrator to manage the Hospital Director's commitments, prepare presentations, organize meetings, and handle administrative tasks for governance and senior management.

We are looking for an organised and proactive Partnership Support Officer to support the delivery of key community safety and domestic abuse partnership functions.You will coordinate meetings, maintain governance records, support partnership projects, manage data and reports, and work closely with a

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The Receptionist will provide administrative support and customer service in a busy eye care clinic.Responsibilities include managing calls, taking messages, ordering supplies, and general reception duties, working 40 hours per week with weekend flexibility.

Seeking motivated PAs for a 24-hour care team supporting an 18-year-old woman with complex medical needs.Responsibilities include personal care, clinical tasks, and enabling independence.Must be compassionate, reliable, and willing to learn.

Live-In Personal Care Assistant for a History PhD Student.Ask Jules are recruiting on behalf of our client, a PhD History student based in Cheltenham.Our client suffers from Duchenne Muscular Dystrophy and as such is a full-time wheelchair user with significant weakness in his arms.He is looking for

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Hourly Personal Care Assistant to a Sociology Uni Graduate - Guildford.Are you a recent graduate and not sure what to do next? Or are you someone with a passion for making a positive impact in their lives?.We are recruiting on behalf of our client, a young university graduate based in Surrey.Our cli

Seeking a full-time Picker/Packer for EVRI's Motherwell site.Responsibilities include parcel sorting in a fast-paced environment.Full training provided, no experience necessary.Immediate starts, weekly pay, overtime available.

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Customer Service Advisor needed for a remote role, handling inbound calls and emails to resolve customer queries.Requires excellent communication skills and experience in a fast-paced contact center.