Senior New Patient Sales Advisor
5 hours ago
City of London
Job summary We are seeking a motivated and enthusiastic Senior New Patient Sales Advisor to join our team, responsible for managing and converting patient leads for varicose and thread vein treatments across the country. In this role, you will contact individuals who have expressed interest in our services via scheduled call-backs, providing them with detailed information on treatment options, availability, costs, and addressing any questions or concerns they may have. Your primary objective will be to guide prospective patients through the decision-making process and successfully book them in for their initial Diagnostic Assessment. This role requires excellent communication and interpersonal skills, a consultative approach to patient engagement, and the ability to handle objections professionally while maintaining high conversion rates. You will work closely with our office and clinical team, ensuring patients receive a smooth and informed journey from first contact to consultation, helping to drive the growth of our varicose vein treatment services. Key Responsibilities • Contact leads and prospective patients via scheduled call-backs., • Explain treatment options, costs, and availability clearly and accurately., • Uphold the clinics reputation whilst addressing patient queries and objections with empathy and professionalism., • Book initial Diagnostic Assessments across clinics nationwide., • Maintain accurate records of patient interactions and follow-ups in CRM systems., • Collaborate with clinical and administrative teams to ensure a seamless patient experience., • Communicate clearly and confidently when engaging with new patients, delivering information in a professional and supportive manner. Required: • Proven sales experience, ideally within healthcare or medical services (preferred but not essential), • Excellent communication, persuasion, and interpersonal skills., • Strong ability to handle objections and successfully convert leads into booked appointments., • Exceptional organisational and time management abilities., • Customer-focused, empathetic, and great attention to detail., • Comfortable working in a target-driven environment and consistently achieves or exceeds sales targets. This might be a good fit if you: • You’re comfortable making a high volume of phone calls every day and enjoy engaging with people., • You’re motivated by targets and take pride in hitting daily and weekly goals., • You have a natural ability to build rapport quickly, even with people you’ve never spoken to before., • You stay calm and positive, even when dealing with rejection or patients who aren’t ready to move forward., • You’re a quick learner who can pick up scripts, systems, and processes with ease., • You’re organised and reliable, and you like keeping track of conversations, follow-ups, and next steps., • You can work independently, within a team, stay focused, and manage your own call flow without constant supervision. Skills • Actively listen to patients to fully understand their needs and respond with appropriate guidance., • Quickly learn and apply knowledge of the patient pathway to build trust, answer questions, and guide patients effectively., • Handle all calls with diligence, ensuring each interaction is consistent, thorough, and accurately documented., • Manage time efficiently, contacting leads promptly, pre-qualifying patients, and scheduling call-backs for the Senior Sales Team., • Remain calm and professional under pressure, delivering excellent customer service during high-volume or fast-paced periods., • Take full accountability for performance, meeting measurable targets and maintaining high-quality standards in all aspects of the role., • Extensive Training & Development: Benefit from structured training programs designed to enhance your skills and accelerate your growth in healthcare sales., • Supportive Team Culture: Join a collaborative and friendly environment where teamwork and mutual support are valued., • Make a Difference: Play a key role in improving patients’ health and wellbeing within a dynamic and growing healthcare sector., • Career Growth Opportunities: Clear pathways for progression, enabling you to advance your career and take on greater responsibilities., • Enjoy a competitive salary with an incentivised commission structure rewarding your success. About UK Vein Clinic UK Vein Clinic are a team of leading vascular surgeons and specialist practitioners that are dedicated to providing high-quality patient outcomes using minimally invasive varicose vein and thread vein treatment techniques. With varicose vein treatment increasingly restricted within the NHS, UK Vein Clinic was created to deliver accessible options to patients at a price that’s fair. Driven by the latest evidence and technology, we’re really proud to be helping our patients get back to doing the things they love most. We’re an organisation that’s driven by our patients and giving them the best experience and outcome possible.