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  • General Manager
    General Manager
    hace 20 horas
    $49500 anual
    Jornada completa
    St Albans

    We invite you to join Pho. And come be part of this stylish and lively restaurant brand. We're looking for a cool energetic General Manager to lead our team in Pho St Albans This is for a General Manager who knows their stuff, gives a sh**t about this crazy hospitality world, and just simply gets it! ++Salary offer of up to £49,500 includes earnings received through tronc.++ ++And on top of that, a bonus reward of up to £8,000! ++ Who's Pho? Sure, our food is pretty amazing! But we're also all about the atmosphere... We're talking funky music in the background...dimmed lights...Staff cracking jokes by the kitchen pass as they quickly step in and out.... Guests are bantering with the waiters.... You hear wine glasses clinking and most importantly, in between all that buzz, you hear the slurping of some fresh Phở. What Pho can offer you! • Free fresh meals at work, • 50% off all food and drink when dining in our restaurants, for you and up to 5 friends!, • Get paid every 2 weeks! Or..., • ... Get paid quicker with our Wagestream, • We love to work hard and play even harder at our awesome annual parties!, • Earn more money if your friends join us (£100-£1000 extra for each friend), • Confidential Employer Assistance Program, to support you with any troubles you may be facing., • Company pension, • Amazing training during your first few weeks and beyond, • A nice Bonus! Of up to £8,000 a year! What Pho is looking for: • Minimum x2 years' General Management experience. Bar or restaurant, or both!, • Big passion for food! As a General Manager in Pho, you'll learn everything about our fresh food., • Confident in delivering and understanding financial P&L reports., • Experience communicating with suppliers., • Comfortable using different systems as part of your day-to-day. Such as; Pronet for maintenance, Open Table for bookings, Zonal in our tills, Harri for recruitment, etc., • Remember, we just need a manager who GETS IT! If this is the job for you, come apply! Have a look at our instagram too and have a good stalk! #INDHGH

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  • Delivery Driver
    Delivery Driver
    hace 1 día
    Jornada completa
    Radlett

    Delivery Driver – Food Manufacturing and Wholesale Company: Lab Pizza Limited Location: WD7 7HP Radlett Working hours: 9-5:30 Pay: TBC Employment type: Full time/Part time Start date: ASAP About Lab Pizza Limited Lab Pizza Limited manufactures gluten-free pizza bases and pizzas. We supply our products to restaurants, food businesses, distributors and other commercial customers. We are looking for a reliable and responsible delivery driver to transport our products safely and professionally using the company’s own van. About the role The driver will collect orders from our manufacturing premises and deliver them to restaurants, distributors and other business customers. The role includes loading and unloading products, checking orders, obtaining proof of delivery, maintaining accurate records and keeping the company van clean, hygienic and roadworthy. As our products are gluten-free, careful handling and strict compliance with the company’s food-safety and cross-contamination procedures are essential. Main responsibilities Deliveries • Deliver gluten-free pizza bases, pizzas and related products to restaurants, distributors and other commercial customers., • Complete deliveries safely, accurately and within the agreed delivery windows., • Follow the delivery schedule and authorised routes., • Check each order against the delivery note before loading and leaving the premises., • Confirm that the correct products, quantities and batch details have been loaded., • Obtain proof of delivery, including a signature, photograph or electronic confirmation where required., • Ensure products are delivered to the correct person or authorised receiving area., • Report delays, rejected deliveries, missing items, damaged products or customer complaints promptly., • Return undelivered or rejected products to the manufacturing premises., • Make authorised collections from customers, suppliers or distributors when required., • Collect payments only when specifically instructed and account for all money or payment records immediately. Product handling and food safety • Handle all products carefully to prevent damage, deterioration or contamination., • Follow the company’s food-safety, hygiene and allergen-management procedures., • Take particular care to protect the integrity of products labelled or supplied as gluten-free., • Prevent contact between company products and unauthorised food, allergens, chemicals, waste, animals or personal belongings., • Maintain the required frozen, chilled or ambient transport conditions, as specified by the company., • Complete temperature checks and records when required., • Report any temperature-control failure or food-safety concern immediately., • Do not deliver products if their safety, packaging or required storage conditions may have been compromised., • Maintain product traceability by protecting delivery notes, batch information and other records., • Report damaged, opened, wet or contaminated packaging before delivery. Loading and unloading • Assist with loading and unloading the van., • Check that products are arranged securely and safely before driving., • Make sure products cannot move, fall, become crushed or sustain damage during transport., • Separate products as required under the company’s allergen and food-safety procedures., • Do not overload the vehicle., • Ensure the load does not obstruct the driver’s view or interfere with the safe operation of the van., • Use safe manual-handling techniques and any trolleys or lifting equipment provided., • Return delivery trays, crates, containers or other reusable items when instructed., • Check and report any stock discrepancy before leaving the premises. Van cleanliness and hygiene • Keep the company van clean, hygienic, tidy and presentable., • Clean and sanitise the load area according to the company’s cleaning schedule., • Clean the load area immediately following a spill, damaged package or contamination incident., • Keep the driver’s cab clean and free from rubbish., • Remove all waste, food, drink containers and personal belongings at the end of each shift., • Complete cleaning records where required., • Never transport unauthorised goods, chemicals, animals or personal items in the load area., • Never smoke or vape in the company vehicle., • Report pests, unusual smells, water ingress, dirt or any other hygiene concern immediately., • Make sure the van is suitable for transporting food before products are loaded. Daily vehicle checks The driver must inspect the van before using it and complete any required vehicle-check record. Checks will include: • Tyres and wheels., • Lights and indicators., • Brakes and warning lights., • Mirrors, windows and windscreen., • Windscreen washers and wipers., • Number plates., • Fuel, oil, coolant, AdBlue or battery level, where applicable., • Seat belts., • Doors, locks and load-area security., • Refrigeration or temperature-control equipment, where fitted., • General cleanliness and visible damage., • Safety and emergency equipment. Any defect, warning light, damage or safety concern must be reported immediately. The driver must not use a vehicle that appears unsafe or unlawful to drive. Refuelling and care of the van • Refuel or recharge the van as instructed., • Use company fuel cards only for authorised company purposes., • Keep fuel receipts and mileage records where required., • Safeguard the van’s keys, fuel card, documents and equipment., • Lock the van and secure the products whenever the vehicle is unattended., • Park the vehicle in its authorised location at the end of the shift., • Report servicing or maintenance concerns promptly., • Do not arrange repairs without company authorisation, except in an emergency where instructed., • Do not use the van for personal journeys without written permission., • Do not allow anyone else to drive the van unless authorised by Lab Pizza Limited., • Do not carry unauthorised passengers. Driving standards • Drive safely, responsibly and courteously., • Follow the Highway Code, road signs, speed limits and all applicable laws., • Adapt driving to traffic, road and weather conditions., • Do not use a handheld mobile telephone while driving., • Use hands-free equipment only when lawful, necessary and safe., • Never drive while impaired by alcohol, illegal drugs, tiredness or medication., • Inform the company immediately about any health condition or medication that may affect safe driving., • Take appropriate breaks and do not drive when too tired to do so safely., • Comply with any applicable working-time and driving-hours requirements. Parking and traffic penalties • Park legally and safely when making deliveries or collections., • Check parking signs, loading restrictions, controlled hours and access rules before leaving the vehicle., • Do not assume that hazard lights permit unlawful parking., • Pay authorised parking, toll or congestion charges in accordance with company procedures., • Keep and submit receipts where required., • Report every parking ticket, Penalty Charge Notice, traffic notice, toll notice or other penalty to the company immediately., • Hand over or forward the complete notice promptly so that the company does not lose the opportunity to pay at a reduced rate or submit an appeal., • Do not conceal, discard or delay reporting a penalty notice., • Cooperate with any appeal or investigation., • The driver may be responsible for penalties caused by their own unlawful parking or driving, subject to the employment contract, written authorisation for any deduction and applicable law., • Any deduction from wages will only be made when it is lawful and properly authorised., • Penalties arising directly from a clear company instruction will be reviewed individually. Accidents, damage and breakdowns • Report every accident, collision, theft, breakdown, vehicle defect or incident immediately., • Stop safely and follow the law after an accident., • Obtain the other party’s name, contact details, vehicle registration and insurance details where applicable., • Record the location, time, circumstances and any witnesses., • Take photographs where it is safe to do so., • Contact the police or emergency services when required., • Do not admit liability or promise payment on behalf of the company., • Complete the company’s accident or incident report., • Cooperate fully with the company and its insurers., • Report all damage to the van, even if it appears minor. Customer service and conduct • Represent Lab Pizza Limited professionally at all times., • Be polite and helpful when dealing with customers, suppliers and colleagues., • Wear clean and suitable work clothing or the uniform provided., • Maintain good personal hygiene., • Follow each customer site’s reasonable safety and delivery procedures., • Do not argue with customers. Refer disputes or complaints to the appropriate manager., • Protect confidential information, including customer details, prices, products and delivery routes., • Do not post information or photographs about customers, products or company operations on social media without permission. Records and communication • Complete delivery notes, mileage records, vehicle checks, cleaning logs and temperature records accurately., • Use any delivery, navigation or proof-of-delivery system provided., • Keep the company informed about progress and significant delays., • Report shortages, damaged goods, rejected deliveries and customer concerns promptly., • Return keys, documents, equipment, reusable containers and payment records at the end of the shift., • Protect customer information and comply with company data-protection procedures., • Follow reasonable instructions given by the manager or supervisor., • Assist with appropriate warehouse, dispatch or order-preparation duties when required. Essential requirements • A full UK driving licence valid for the company vehicle., • The legal right to work in the UK., • Ability to meet the requirements of the company’s motor insurer., • A safe and responsible driving record., • Reliability, punctuality and good time management., • Ability to follow delivery instructions and use navigation software., • Ability to complete delivery and vehicle records accurately., • A professional and polite approach to customers., • Ability to work independently and report problems promptly., • Ability to load, carry and unload boxes safely., • Willingness to keep the company van clean and complete daily checks., • Willingness to follow strict food-safety, hygiene and allergen procedures. Desirable experience • Previous commercial delivery or multidrop driving experience., • Experience delivering food products to restaurants, wholesalers or distributors., • Experience working for a food manufacturer or food-distribution business., • Experience transporting frozen or chilled products, where applicable., • Knowledge of the local delivery area., • Food-hygiene and manual-handling training. Physical requirements The role involves regular driving, getting in and out of the van, standing, bending, loading and unloading products, and moving delivery boxes or containers. Reasonable adjustments can be considered where appropriate. What Lab Pizza Limited provides • A company van for authorised business journeys., • Motor insurance, subject to the driver meeting the insurer’s conditions., • Fuel or charging arrangements for authorised journeys., • Delivery information and relevant equipment., • Training on delivery, food-safety and company procedures., • Uniform or protective equipment where applicable. Probationary period The successful applicant will be subject to a probationary period of:4 weeks Continued employment will depend on satisfactory attendance, punctuality, driving standards, customer service, vehicle care, food-safety compliance and record-keeping. Licence and employment checks Any offer of employment will be subject to: • Evidence of the right to work in the UK., • Verification of the applicant’s driving licence and driving record., • Meeting the company’s motor-insurance requirements., • Satisfactory references, where requested. The successful applicant will be expected to permit reasonable periodic driving-licence checks. They must immediately report any penalty points, driving conviction, disqualification, licence restriction or medical condition affecting their ability to drive. How to apply Please send your CV or a brief summary of your experience to: Please include details of your driving experience, current driving-licence status, availability and any previous food-delivery or commercial delivery experience. Lab Pizza Limited is committed to fair recruitment. Applications are welcomed from suitably qualified candidates, and reasonable adjustments can be considered during recruitment and employment.

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  • Franchise Performance Analyst
    Franchise Performance Analyst
    hace 14 días
    £36000 anual
    Jornada completa
    Hemel Hempstead

    Purpose of the role The Franchise Performance Analyst will provide structured commercial and operational analysis across the company’s franchise network. The role exists to enable the Directors and franchisees to make evidence-based decisions, identify performance gaps and growth opportunities, and improve consistency in sales performance, labour deployment, stock management, product mix, customer experience and operational standards. The post holder will collect, validate and interpret performance information from franchise locations and relevant business systems. They will convert this information into clear reporting, dashboards, recommendations and follow-up action plans. The role is required because the company needs a dedicated analyst to monitor performance across multiple franchise operations, identify recurring and location-specific issues, and measure whether agreed commercial and operational interventions produce measurable improvements. This is not a restaurant management or front-line service role. It is a specialist analytical and performance-improvement role supporting the strategic management and sustainable growth of the franchise network. Main duties and responsibilities The Franchise Performance Analyst will: • Gather, reconcile and validate commercial and operational data from franchise locations, including sales, transaction volumes, average transaction value, product mix, discounts and promotional performance, delivery-platform data, stock usage, wastage, labour costs, staffing levels and customer feedback., • Produce accurate weekly, monthly and ad hoc performance dashboards, KPI reports and management information packs for the Directors and franchisee stakeholders., • Analyse performance data to identify trends, variances, underperformance, emerging risks, operational inefficiencies and revenue-growth opportunities across individual franchisees and the wider network., • Compare franchise performance against agreed targets, historical data, budgets, benchmarks and relevant local-market conditions, identifying the material drivers of performance differences., • Analyse customer-feedback data, online reviews, complaints, delivery-platform information and other customer-experience indicators to identify service, product, operational and training issues affecting customer satisfaction and repeat trade., • Assess product performance and sales mix, including the relative performance of menu lines, promotions, upselling initiatives, local marketing activity and delivery channels, and make recommendations to improve sales, margin and customer engagement., • Examine stock-control, wastage and inventory data to identify avoidable losses, weak controls, unusual variances, purchasing issues and opportunities to improve gross margin and cost efficiency., • Review labour performance data, including staffing levels, deployment, productivity, labour-cost ratios and peak-period coverage, to support more efficient scheduling and operational planning., • Prepare evidence-based performance improvement plans in collaboration with Directors, franchisees and relevant operations, finance and marketing colleagues. Recommendations may concern staff training, operational workflow, customer service, stock control, waste reduction, pricing, promotions, product mix and local marketing., • Maintain and improve reporting templates, data-collection processes, KPI trackers, performance records, action logs and management reporting systems to ensure data is reliable, timely and consistent across the franchise network., • Develop franchise-performance monitoring materials, including reporting guidance, KPI definitions, standard operating procedure materials and onboarding documentation for new franchisees., • Attend franchisee performance-review meetings, present findings in a clear and commercially focused manner, explain the reasons for significant performance variances and record agreed actions, owners and deadlines., • Monitor the delivery and impact of agreed improvement initiatives, measuring results against relevant KPIs and reporting progress, obstacles and further recommendations to the Directors and franchisees., • Liaise professionally with franchisees and internal stakeholders to obtain accurate information, ensure that agreed actions are followed through and maintain constructive working relationships., • Support the Directors with commercial planning and decision-making by providing clear analytical insight, written reports, forecasts and practical recommendations based on operational evidence., • Handle commercially sensitive business, franchisee and customer information appropriately and in accordance with company policies and applicable data-protection requirements., • Undertake other duties reasonably consistent with the seniority, analytical nature and purpose of the role. Key performance indicators Performance will be assessed by reference to the quality, accuracy and commercial usefulness of the post holder’s work, including: • Timely production of complete, accurate and intelligible weekly and monthly franchise-performance reports., • Improved completeness, consistency and reliability of KPI and performance data across the franchise network., • Identification and escalation of material sales, margin, customer-service, labour, stock or wastage issues., • Delivery and monitoring of practical performance-improvement recommendations., • Measurable improvement in agreed KPIs following implementation of initiatives, where within the post holder’s influence., • Effective maintenance of action logs and follow-up on franchisee improvement plans., • Clear communication of findings to Directors, franchisees and operational stakeholders. Person specification Essential qualifications • Degree-level qualification in business, management, business analytics, finance, economics, operations, marketing or a closely related subject; or equivalent relevant professional experience demonstrating a comparable level of analytical and commercial capability. Essential experience • Experience of analysing commercial, operational, financial, sales, customer or performance data and using that analysis to identify issues and support business improvement., • Experience in hospitality, food service, retail, franchising, customer-service operations or another comparable multi-site operational environment., • Experience of monitoring and improving operational performance, such as sales growth, product performance, stock control, inventory management, wastage reduction, labour efficiency, workflow improvement, staff training or customer satisfaction., • Experience of preparing reports, dashboards, KPI trackers, performance summaries or management information for managers or other stakeholders., • Experience of working with and influencing operational stakeholders to agree and monitor practical improvement actions. Essential skills and competencies • Strong numerical and analytical ability, with the capacity to interpret complex operational and commercial data accurately., • Advanced spreadsheet skills, including Excel or equivalent tools, with the ability to organise data, perform analysis and create clear reports and dashboards., • Ability to identify meaningful trends, exceptions, root causes and business risks rather than merely collating data., • Strong written communication skills, including the ability to produce concise, accurate reports and practical, evidence-based recommendations., • Strong verbal communication and presentation skills, including the ability to explain analytical findings to Directors, franchisees and non-specialist stakeholders., • Sound commercial awareness and an understanding of the relationship between sales, product mix, labour costs, stock usage, wastage, customer experience and profitability., • Excellent attention to detail, including the ability to check and validate data before it is used for management decision-making., • Strong organisational skills, with the ability to manage recurring reporting cycles, competing priorities, action logs and follow-up work., • Ability to work independently, exercise professional judgement and maintain appropriate confidentiality when handling commercially sensitive information. Desirable criteria • Postgraduate qualification in international business, business management, business analytics or a related discipline., • Practical experience of restaurant or hospitality management, including responsibility for sales performance, stock control, wastage, staff training, customer satisfaction and operational workflow., • Experience of franchise or multi-site performance reporting., • Experience of using point-of-sale, delivery-platform, inventory, scheduling, customer-feedback or business-intelligence systems., • Knowledge of the commercial drivers affecting hospitality or food-service businesses, including local marketing, promotions, delivery trade and customer retention.

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  • Document Controller
    Document Controller
    hace 22 días
    £33000–£37000 anual
    Jornada completa
    St Albans

    Experienced Document Controller We Are BAU Group St Albans, Hertfordshire £33,000–£37,000 per year, depending on experience Full-time | Permanent | Hybrid working available Join a Growing M&E Contractor We Are BAU Group is an established and growing Mechanical & Electrical contractor delivering projects across London and the South East. Due to continued growth, we are looking for an experienced and proactive Document Controller to join our team and support multiple live projects. This is a key role within the business, working closely with our Project Managers, Design Team, clients, consultants and subcontractors to ensure project information is accurate, controlled, distributed correctly and followed through. We are looking for someone who takes ownership of their role, uses their own initiative and keeps the wider project team informed. This is not a position where you will simply wait to be given tasks. Applicants must have a minimum of 3 years' relevant Document Controller experience within the construction, engineering or M&E industry. The Role As our Document Controller, you will be responsible for managing project documentation from receipt through to project completion across several live projects. A key part of this role is being proactive. When drawings, technical information, approvals, comments, correspondence or other project documents are received, you will be expected to identify whether action is required, notify the appropriate member of the project team and follow the matter through. Key Responsibilities • Manage project documentation from receipt through to completion., • Monitor incoming drawings, technical documents, correspondence and project information., • Identify actions arising from incoming information and promptly notify the relevant Project Manager or team member., • Maintain accurate and up-to-date document and drawing registers., • Issue drawings, specifications, technical submissions and other project documentation., • Manage document revisions and version control., • Ensure superseded information is clearly identified and removed from circulation., • Manage document workflows, reviews, approvals and returns., • Proactively chase outstanding drawings, approvals, comments and information., • Highlight missing information, potential issues and approaching deadlines., • Keep Project Managers and the wider team informed of important project updates., • Liaise with clients, consultants, subcontractors and internal teams., • Manage and prioritise document control requirements across multiple live projects., • Produce and coordinate project handover documentation and O&M Manuals., • Attend site and project meetings as required, typically at least once per week., • Ensure actions and document requirements arising from meetings are followed through promptly., • Help improve and develop BAU's document-control procedures as the business continues to grow. What We Are Looking For • Minimum of 3 years' experience as a Document Controller., • Previous experience within construction, engineering or M&E., • Experience using document-management systems such as Viewpoint, Procore, Asite, Aconex, SharePoint or similar., • Strong understanding of document-control procedures, drawing registers, revisions and version control., • Strong Microsoft Office skills, particularly Excel., • Excellent organisational skills and attention to detail., • Ability to manage several projects and competing priorities., • Strong written and verbal communication skills., • Confidence to contact and chase Project Managers and other team members when action is required., • Ability to manage your own workload and prioritise effectively., • A proactive approach and confidence to use your own initiative., • Ability to recognise when something needs action without waiting to be instructed., • Someone who takes ownership of tasks and follows them through to completion. We are not looking for someone who simply waits to be given tasks. We need someone who actively manages their responsibilities, recognises when something needs attention and keeps the wider project team informed. Desirable Experience • Experience producing O&M Manuals., • Previous experience working for an M&E contractor or main contractor., • Knowledge of construction handover procedures and project close-out documentation., • Experience supporting several live construction projects simultaneously. What We Offer • £33,000–£37,000 per year, depending on experience., • Up to 2 days per week working from home for the right person, once established in the role and subject to project and business requirements., • Company pension., • Free on-site parking., • Career development opportunities., • Company social events., • The opportunity to become an important part of a growing M&E contractor., • A role where you can take ownership, contribute ideas and help improve the way the business operates. Location, Hybrid Working and Site Attendance The role is based from our St Albans, Hertfordshire office. For the right candidate, we are happy to offer up to 2 days per week working from home once established in the role. As this is a project-based position, you will also be expected to attend site and project meetings, generally at least once per week, depending on the projects you are supporting. The remaining working time will be based from our St Albans office. Hybrid working is intended to provide flexibility, but the role requires someone who is visible, engaged with the project teams and available to attend office and site meetings when required. Applicants should therefore make sure that regular travel to St Albans and project sites across London and the South East is practical for them before applying. Interested? If you are an experienced Document Controller who is organised, proactive, confident using your own initiative and enjoys taking ownership of your work, we would love to hear from you. Please apply with your CV and details of your relevant construction or M&E document-control experience.

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