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Business Unit: COO, Customer Support Salary range: £26,400 - £33,000 per annum DOE + benefits Location: UK Hybrid with occasional travel to hub Contract type: Permanent, Full Time Our Team Fraud Operations brings together operational areas who delightfully support customers in their moment of needs This could range from speaking to a customer about an interrupted transaction to a customer who has been the victim of a complex scam. The Team Manager role is critical not only supporting colleagues to be the best they can be but also responding to emerging risks which the nature of the work brings with it. Customer experience is at the heart of everything that Fraud Operations do, and we are continually looking for ways to improve this experience through continuous improvements and customer journeys. What you’ll be doing • Supporting a team culture that gives optimal service and helps build customer loyalty / advocacy., • Leading and promoting a Continuous Improvement culture to increase operational effectiveness., • Understanding and meeting the needs of customers and ensuring team focus is on the customer outcomes in all aspects of processing., • Ensuring the delivery of quality is embedded within work in line with policy and regulatory requirements, helping to ensure key controls are maintained., • Coaching and developing staff to drive forward our operational excellence agenda., • Analysing demand data to understand type, frequency and variation in demand and using it to eliminate waste and drive future improvements., • Dealing with any issues or complaints, using root cause analysis and team-based problem solving to arrive at solutions and improved ways of working., • Experience working in a Fraud team, • Experience in working/looking after a telephony based team, • Experience in delivering improvements in capability – both for individuals and teams., • Track record of helping to deliver significant change., • Experience of process re-design and improvement., • Proven track record of training and coaching at operational level., • Proactive thinking and advocate of Continuous Improvement best practice., • Practical knowledge of Policy and the regulatory environment as applicable to Financial Services regulatory SLA’s., • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more., • Up to five extra paid well-being days per year., • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt., • Market-leading pension., • Free private medical cover, income protection and life assurance. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team ___ As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Service Delivery Lead - Teleradiology Location: Home-based (with occasional travel to the London office ) Reports to: Head of Clinical Operations Working with: ARI PACS team, reporting platform vendor team, Patients, GPs & Referrers, Managers, Team Leaders, Advisors Introduction: Apollo Radiology International (ARI) is a global leader in diagnostic imaging services and part of the Apollo Hospitals Group. ARI delivers high-quality teleradiology and subspecialty reporting to healthcare providers across more than 30 countries, supported by an expert team of radiologists trained to international standards. Combining clinical excellence with innovative technology, including AI-driven diagnostic tools, ARI operates 24/7 to provide timely, accurate, and patient-focused reporting. Through continuous investment in education, research, and collaborative partnerships, ARI is committed to advancing radiology practice and improving patient outcomes worldwide. ARI is strategically focusing on expanding its services and partnerships within the UK market, building strong collaborations with the NHS and private healthcare providers to deliver innovative and scalable reporting solutions. What you will do: This is an exciting opportunity to join a dynamic, innovative healthcare organization where radiology meets cutting-edge digital technology. As Service Delivery Lead, you will be the driving force behind our operational excellence – leading a high-performing team to deliver world-class radiology reporting services that directly impact patient care. You will combine strategic thinking with hands-on action, balancing day-to-day operational leadership with continuous improvement initiatives. From optimizing workflows and solving problems to coaching your team and driving performance, you will shape how ARI delivers exceptional services to clients and patients. Key Responsibilities Leadership & Team Development • Lead, support, and inspire the Service Delivery Team (SDT) to deliver exceptional service., • Create a culture of accountability, ownership, and continuous improvement., • Train and onboard new team members while providing ongoing coaching and professional development., • Conduct regular check-ins and team meetings to support wellbeing, performance, and engagement., • Oversee the day-to-day operations of the SDT, ensuring smooth workflows and timely service delivery., • Manage study allocation, reporting turnaround times (TAT), and peer review processes to meet and exceed contractual KPIs., • Proactively identify and resolve bottlenecks, incidents, and complaints, implementing solutions to prevent recurrence., • Drive improvements in workflow efficiency, reporting accuracy, and query resolution., • Oversee image splits, rejects, and other key administrative tasks to maintain quality standards., • Create and manage staff rotas, ensuring effective coverage across all shifts., • Anticipate resource needs and make adjustments for annual leave, absences, or increased demand., • Lead daily operational calls to review workload, priorities, and performance., • Act as a key point of contact between radiographers, radiologists, clients, and vendors on workflow, quality, and service issues., • Support governance teams in responding to complaints, incidents, and service-related queries., • Liaise with vendor teams (e.g., reporting platform, PACS) to escalate and resolve system issues promptly. About You You are not just looking for a leadership role – you want to make a difference. You are energised by solving complex problems and thrive in a fast-paced, evolving environment. You bring fresh ideas, think on your feet, and are always looking for ways to improve. You lead with initiative, turn challenges into opportunities, and motivate those around you to deliver their best. Above all, you care about patient outcomes and the quality of service we deliver. What People See in You • Leadership & Growth Mindset: You inspire confidence, lead by example, and set high standards for your team., • Agile Thinking: You adapt quickly to change, anticipate challenges, and respond with creative, practical solutions., • Solution Orientation: You see obstacles as opportunities and consistently find ways to improve systems and processes., • Communication: You communicate clearly, confidently, and with purpose – whether presenting data, resolving issues, or leading meetings., • Collaboration: You build strong relationships across teams and work effectively with clinicians, technical teams, and external partners. Experience & Skills Essential: • Proven experience in a service delivery, operations, or team leadership role, ideally within healthcare or teleradiology., • Strong understanding of radiology reporting workflows and operational processes., • Demonstrated success in improving service delivery or implementing operational enhancements., • Experience managing rotas and leading teams in a fast-paced environment., • Familiarity with PACS/RIS systems, DICOM, and HL7 standards., • Experience supporting quality, governance, or peer review processes., • Adhere to Data Protection Act guidelines, GDPR requirements, and IGSOC standards., • Support service quality audits and investigations., • Ensure all processes meet internal governance protocols and client requirements.

We are seeking two new Panel members to replace two members whose terms of appointment will be coming to end. Panel members may be re-appointed for an additional term at the discretion of the Chair. No Panel member or their immediate family may be employed by The Portman Group, any alcoholic drinks

Support with managing the claims and complaints and insurance cover for PI and non-PI risks. Support with insurance notifications and renewals. PI or Insurance coverage experience for Solicitors.

This appointment attracts remuneration of £170,000 per annum for a nominal time commitment of two days per week.All Complaints Committee and Board meetings are held at 10 Eastcheap, London EC3M 1AJ, and members are expected to attend in person unless there are exceptional circumstances.A robust and

We are looking for someone with a real passion for food and drink and a genuine love for hospitality. Handle customer inquiries and occasional complaints swiftly and professionally, always aiming for a positive resolution. At least 12 months of restaurant/pub experience as a supervisor.

Our client, a global chemical company, is seeking an experienced lawyer to lead their European legal team. This role will manage a team of professionals and maintain responsibility for the delivery of legal services to all businesses and corporate functions in Europe. Based in the UK, you will collaborate with European business leaders in decision-making. Responsibilities for this role include the following: -Manage a team of European lawyers and other professionals to deliver quality legal services -Maintain compliance in the region, drive awareness of company’s Code of Ethics, identify any non-compliance, provide aid and assistance in the investigation of any complaints in the region, and help develop plans to address any non-compliance in accordance with regional law -Provide legal and advisory services to various stakeholders on issues including general business law, corporate governance, commercial and corporate matters, employment matters, and data protection and privacy to safeguard and shield the interests of the organization -Supervise the drafting and vetting of various commercial and business agreements including Sub-contract Agreements, Work and Purchase Orders, Standard general terms and conditions for the region, Supply Agreements, Purchase and Agency Agreements, Infrastructure Sharing Agreements, Confidentiality Agreements and other Collaboration Agreements -Oversee risk analysis to provide legal opinions while drafting specific contracts or provisions to mitigate legal risks in the region -Manage litigation by pursuing, filing and defending civil and criminal litigation before courts and various other judicial and quasi-judicial authorities in the region, including arbitration proceedings -Supervise Claims and Litigation management in the region Applicants must have the following qualifications in order to be considered: -LLB, GDL, or JD from a reputable law school (or foreign equivalent) -Ten plus years of post-qualification experience, ideally with a mix of law firm and large multi-national manufacturing company -Experience managing a pan-European or multi-national team -Significant demonstration of high-level knowledge of European law and capability to expertly handle legal matters throughout Europe, with a special focus on the UK, France, Spain, Germany, Belgium, the Netherlands, and Romania -Significant experience advising on complex legal issues and prior experience in complex M&A transactions, litigation management, employment matters, as well as claims and contract management -Ability to practice law in English is required. Ability to speak French will be favorably considered

Fire & Security Role: Are you a Security & Fire Service / Maintenance Engineer? Paying up to £45k What can you expect as an employee: • £38k-£45k Basic, • Healthcare, Pension, 23 days + B/H, • Opportunity to progress within the company About the role: • Service and maintenance of systems as installed and maintained by the company and in accordance with relevant codes of practice,, • Call out & corrective maintenance on company installed systems,, • Provide technical support for customers and colleagues,, • Out of hours technical support and site attendance,, • Identify and notify non-conformance issues related to installation and servicing of installed systems. Responsibilities: • Carry out works, servicing and repairs to fulfil the contracted works and expectations of the customer,, • Carry out service maintenance and corrective actions on company installed systems in accordance with applicable standards and codes of practice,, • Liaison with company and customer on site to ensure that works are carried out in accordance with the companies’ policies & procedures,, • Respond and report on customer satisfaction and complaints,, • Maintain health and safety with regard to company works and equipment prior to and during works being carried out on site(s),, • Completing and submitting service and system documentation to the office / customer,, • Maintain tools and equipment, ensuring they are appropriate and fit for purpose,, • Maintain company vehicle in accordance with company policies,, • Provide out of hours customer and engineering support for technical support and faults, and attend site where required. Don't miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career!

Job Summary As the bookings manager you are a key senior member of the team, reporting directly into the general manager and venue owner. The focus of the role is to ensure bookings are facilitated so the venue can run at optimum capacity. You will be responsible for managing reservations, coordinating events, and providing exceptional customer service to patrons. This role requires excellent organizational skills, attention to detail, and strong communication abilities to create a memorable experience for our guests. Key Responsibilities: 1. Booking Management: • Handle inquiries and booking requests from customers via phone, email, and in-person., • Maintain an up-to-date booking calendar to track reservations and availability., • Ensure accurate data entry of reservation details, including party size, special requests, and contact information., • Confirm and manage bookings, including sending confirmation emails or making follow-up calls. 2. Event Coordination: • Collaborate with customers to plan and organise events such as private parties, meetings, and gatherings., • Coordinate with kitchen and service staff to ensure timely and efficient service during events., • Arrange for any special requests, decorations, or equipment needed for events., • Oversee the setup and cleanup of event spaces to meet customer expectations. 3. Customer Service: • Provide excellent customer service by being attentive, friendly, and responsive to customer needs., • Address and resolve any issues or complaints from customers promptly and professionally., • Build and maintain positive relationships with regular customers and event organizers. 4. Marketing and Promotion: • Collaborate with the marketing team to promote the pub's booking services through various channels, including social media, the website, and local advertising., • Assist in creating and distributing promotional materials and packages for events. 5. Reporting and Financial Management: • Keep accurate records of reservations, deposits, and payments., • Provide regular reports to the general manager/owner on booking trends, revenue, and customer feedback., • Assist in setting pricing strategies and monitoring the financial performance of the booking department. Qualifications: • Previous experience in a similar role, preferably in the hospitality industry., • Strong organisational skills and attention to detail., • Excellent communication and interpersonal skills., • Ability to work in a fast-paced environment and handle multiple tasks simultaneously., • Proficiency in using booking software and basic office software (e.g., Design My Night). The Company reserves the right in its absolute discretion to add to your duties, or amend this job description at any time. In addition to the above duties you will carry out such other duties as the Company reasonably directs from time to time

Senior Compliance Analyst opportunity working with a rapidly growing Lloyd’s MGA. Reporting into the Compliance Manager, you will support the Compliance team in its day-to-day activities in support of the business and its managed Syndicate. Key Responsibilities: • Support the delivery of the compliance plan, including advisory, monitoring, reporting, and regulatory activities., • Review, analyse, and report on regulatory changes., • Monitor and report on conduct risk exposure (e.g., Consumer Duty, treating customers fairly, product oversight, complaints)., • Assist with complaints handling, liaising as required with claims teams, coverholders/TPAs, Lloyd’s, LIC, and the Financial Ombudsman Service., • Deliver compliance monitoring activities and support sanctions/financial crime oversight for underwriters and the wider business., • Review and report monthly on underwriting teams’ performance against contract certainty, sanctions, and licensing standards., • Monitor and report on underwriting system compliance and data validations., • Maintain the Company Library and Company Timetable., • Support compliance communications, training (online and in-person), and the embedding of compliance processes., • Contribute to the annual review and development of compliance policies and procedures., • Assist with the preparation and submission of regulatory returns., • Support the annual compliance attestation and ongoing monitoring of performance against Lloyd’s Principles. Core Skills and Experience: • Broad/ generalist Compliance experience within the Lloyd’s Market.

Senior Manager – Qualifications Contract: Maternity Cover - Start 3rd November Salary: £50,000 + Excellent Benefits Hybrid: London / Home Working We are delighted to be supporting a leading professional membership body who are looking for an experienced Senior Manager – Qualifications to join their team on a fixed-term basis to cover maternity leave. This is a fantastic opportunity to take ownership of a high-profile qualifications and assessments portfolio, ensuring their delivery, maintenance and ongoing compliance to the highest standards. Key Responsibilities: • Lead and manage a team of Qualifications Managers, overseeing delivery schedules, workloads and priorities., • Ensure the smooth delivery, review and re-publication of exams and assessments to time, budget and regulatory requirements., • Manage the lifecycle of narrative exams, including scheduling, development, marking and compliance., • Oversee the recruitment, training and support of examiners, markers and assessors., • Work closely with Learning Resources and Operations teams to ensure syllabi, papers and scripts are prepared and transferred to schedule., • Lead on compliance with policies, procedures and regulatory frameworks, recommending improvements where necessary., • Investigate and respond to feedback, complaints and appeals relating to assessments. About You: We’re looking for a proactive, hands-on manager with: • A degree or equivalent, or at least 5 years’ experience managing a qualifications portfolio in an awarding or professional body environment., • Strong data analysis and reporting skills., • Proven experience of managing external stakeholders and subject matter experts., • Excellent communication and interpersonal skills with the ability to influence and build strong relationships., • A track record of leading projects and delivering results to deadlines., • Knowledge of regulatory frameworks and a strong commitment to compliance and integrity., • Adaptability, resilience and a continuous improvement mindset. The Benefits: • Salary up to £50,000 depending on experience., • 7.5% company pension contribution (in addition to your own)., • 28 days leave including Christmas closure., • Travel allowance up to £2,500 per annum., • Flexible hybrid working – London office / home split., • Contractual working hours: 35 per week. This is a rare chance to take a senior qualifications leadership role within a well-regarded professional membership body, making a real impact on standards, integrity and professional development across the sector. To apply for the role of Senior Manager – Qualifications, please send your CV. Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

Rev & Regs are recruiting for a Compliance Officer role for a dynamic commercial and retail bank. The Compliance Team, under the leadership of the Chief Compliance Officer, sits within the 2nd Line of Defence Risk and Compliance function, is independent of the business units and is responsible for monitoring and challenging the implementation of the Compliance and Regulatory elements of the Risk Management Framework by the First Line. Responsibilities: • The delivery and completion of thematic reviews as part of the Bank’s Annual Compliance Monitoring Plan. Reporting all findings to internal Compliance Management and across applicable business partners., • Delivery of second line quality assurance reviews as specified in the 2nd Line Compliance Quality Assurance Plan assessing the strength of a range of first line controls, including call monitoring, complaints handling monitoring, vulnerable customer management, and CCA regulation compliance., • The articulation of clear and accurate feedback on applicable second line Thematic and Assurance Reporting to mitigate associated risks and close gaps where required., • Working as a business partner to respond to Risk and Compliance queries, with support from Risk and Compliance senior management., • Supporting the maintenance, review and approval of accurate and effective departmental policies and procedures., • Supporting the closure of Compliance owned Corrective Action Plans and working with relevant key stakeholders to implement actions identified from Thematic and Assurance activities in line with defined delivery dates., • Support the creation and publication of monthly reporting to relevant Committees including the management of monthly Board RAS and KRIs., • Supporting the management and control of risk across the business through effective review and oversight., • Supporting a proactive horizon scanning process, keeping the Risk and Compliance Team and wider business up to date on all regulatory change whilst collating responses from across the Bank in order to maintain accurate records., • Contribute to the 2LoD oversight of key projects and programmes across the Group., • Support the delivery and management of the Senior Managers and Certification Regime. Experience: • Good knowledge and experience of regulatory responsibilities gained from a regulated organisation., • Demonstrable experience of the application of: FCA Principles for Business. TCF and Conduct Risk, Consumer Duty and MCOBS., • Experience of a PRA and FCA regulated environment., • Strong Risk Management experience balanced with an awareness for commercial opportunity., • The ability to review and digest regulatory requirements and publications and distil the information for Senior Manager consumption., • An ability to self-teach and conduct research into FCA and PRA regulatory requirements., • Experience in Policy Governance and Management., • A relevant professional qualification (e.g. ICA, IRM). Location: Hybrid (3 days per week in City of London) Salary: £57,000 + bonus + benefits package

Job Title: Residential Development Manager Salary: £50,000 - £55,000 per annum Working hours: Monday – Friday (9:00am – 17:00pm) Location: SE1 Profile Our client is the UK’s leading residential property services provider, managing over 330,000 homes across 5,800 developments in England, Wales, and Scotland. With more than 40 years of experience and a team of 3,300 employees, the company partners with developers, investors, freeholders, and over 1,600 Resident Management Companies to deliver expert management and customer service across the residential sector. Responsibilities • Effective service levels, and acting as the representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained, • Maintaining working relationships with the committee of any Residents Association / RMC, RTM, • Attending meetings as appropriate and deliver on-going training needs to support the team, • Utilising appropriate internal and external methods and support, • Conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLA’s are met., • Internal redecs, • Manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required., • Cost control and review of expenditure and accounts, including setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports., • Proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes., • Responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses, • Reviewing year end accounts and monitor financials. Quarterly reporting to the client., • Risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe., • Monitoring and supervision of contractors, carrying out works on and around the development., • Knowledge of High Building Safety and legislation, • Works orders and ensuring all orders are monitored and delivered within the designated time frame., • Knowledge of Section 20 consultation (working with major works team to expedite major works due), • Reactive/planned works are conducted to a high quality., • Ensure all irregular incidents are investigated and reported to the development manager., • Provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary, • Development consists of 270 units, • 5 Blocks, all high rise building over 18m, • 10 commercial units, • Service Charge up to 2 million, • 5 members of staff – 4 Concierge,1 Estate Operative,, • TPI qualified need to be level 2, 3,4, • Knowledge of managing high rise building and fire safety, • Service charge budget experience required, • Residential Experience, • 4 years’ experience working within the job title, • Birthday off, • 25 days annual leave, • Death in service 2 x annual salary, • Private medical care (Opt into – taxable perk), • Voluntary life 2025, • 4% Pension scheme, • Child care vouchers renew every January, • Long service awards – 10 years, • Sick pay – 6 months – 5 years = 6 weeks pay / 5 years – 10 years = Up to 12 weeks If this would something of interest, please apply with your CV and Niamh will be in touch

Parking Appeals Officer Must have good working knowledge on Parking Appeals Key result areas/overview: Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, cou

Interim Repairs Delivery Manager – 6 Month Contract. Manage escalations and complaints, maintaining a high standard of customer care.

New Customer Outcomes Analyst opportunity working with a market leading specialty insurer operating within the Lloyd’s Market. You will play a key role in supporting the implementation, ongoing development, and continuous improvement of the first-line Consumer Outcomes Framework. Key Responsibilities: • Support the design, implementation, and embedding of the Consumer Duty framework across the business., • Analyse Consumer Duty MI to assess customer outcomes and provide actionable insights., • Assist with customer journey reviews to identify friction points or potential risks of customer harm., • Monitor and assess customer communications for clarity and accessibility., • Support fair value assessments and identify risks to product value and outcomes., • Collaborate with internal teams (Underwriting, Claims, Compliance, Complaints, Delegated Authorities) to enhance oversight of customer outcomes., • Maintain accurate records of actions and monitoring related to Consumer Duty., • Assist in preparing reports for governance committees., • Conduct file reviews of Delegated Third Parties (e.g., DCAs, Coverholders)., • Track and follow up on remedial actions from audits and reviews., • Stay up to date with FCA Consumer Duty guidance and wider regulatory developments., • Monitor outcomes for all customer cohorts, particularly vulnerable customers, and take appropriate action when poor outcomes are identified. Skills & Experience: • Strong knowledge and practical experience with FCA Consumer Duty., • Familiarity with the Lloyd’s market.

As a member of the Housing Directorate Management Team, the Head of Housing Change, Assurance and Performance will work collaboratively with directors in the housing directorate, with corporate directors and directors in other directorates, and with the chief executive to deliver the council's Renewal Improvement Plan, the Council’s priorities and ways of working and the Mayor’s Business Plan. This role will also directly be responsible for the Housing Transformation Programme, ensuring it successfully identifies the core areas requiring transformation and guiding the directorate through the process. They will set up the new department with a focus on continuous improvement, resourcing, contract management, performance, complaints management, systems development and embedding these teams and principles of good practice into the directorate. As required, the postholder will participate in corporate management activities that cross over service or departmental boundaries. The role is paying circa £650 per day. For more information, please contact Simone at Social Care Locums.

Key Responsibilities: • Oversee full HR operations including recruitment, onboarding, training, employee relations, and exit processes., • Ensure compliance with UK employment law and company HR policies., • Manage employee complaints, grievances, and disciplinary cases., • Provide regular HR updates and reports to senior management., • Partner with department heads to strengthen employee engagement and retention., • Support talent development, training programs, and succession planning initiatives. Qualifications: • Bachelor’s degree in Human Resources, Business Administration, or related discipline., • Minimum 8 years of HR experience; casino, gaming, or hospitality industry preferred., • Strong knowledge of UK employment laws and HR compliance., • Excellent interpersonal and communication skills to manage cross-cultural teams., • Professional and approachable image with strong organizational skills., • Fluency in both English and Chinese (Mandarin or Cantonese) is required.

An international law firm is seeking a qualified lawyer within its Compliance and Risk team. The role focuses on professional liability, insurance and broader legal risk matters. The successful candidate will support the management of claims, complaints, insurance processes and regulatory investigations. Key Responsibilities • Support the management and reporting of legal claims and client complaints, • Draft responses and liaise with external bodies, • Assist with insurance notifications and renewals, • Contribute to internal and regulatory investigations, • Handle contentious matters involving the firm and its suppliers, • Ensure compliance with relevant legal and regulatory standards Required Experience • Qualified lawyer with 5-7 years’ experience in civil/commercial litigation, • Experience in professional negligence and claims against legal professionals is preferred, • Familiarity with insurance coverage issues is advantageous, • Experience may be from either private practice or in-house roles

About the Role: We are seeking a detail-oriented Compliance & Process Control Specialist to ensure that our team operates in line with company policies, industry regulations, and best practices. This role is critical in safeguarding our compliance culture, reviewing and enhancing controls, and fostering collaboration between management and staff to ensure procedures are clear, effective, and consistently followed. Key Responsibilities: • Monitor team adherence to company compliance rules, policies, and regulatory requirements., • Review and maintain Standard Operating Procedures (SOPs), job aids, and process documents in collaboration with managers and internal stakeholders., • Design, implement, and regularly review operational controls to ensure compliance., • Conduct internal checks, dummy audits, and case reviews to validate adherence to procedures., • Oversee the staff training compliance programme: track completion, follow up with managers, and ensure mandatory trainings are up to date., • Support the complaints-handling process, ensuring alignment with regulatory standards in the financial and regulated environment., • Facilitate communication across teams to reinforce compliance awareness and expectations., • Work closely with management and internal representatives (e.g., compliance, risk, legal teams) to ensure SOPs and job aids meet regulatory and company guidelines., • Drive continuous improvements by updating SOPs and processes on a regular basis., • Act as a compliance ambassador within the team, fostering a culture of accountability and integrity. Qualifications & Skills: • Proven experience in compliance, audit, risk management, or process control (preferably in a financial services or regulated environment)., • Strong knowledge of compliance frameworks, complaints handling processes, and regulatory standards., • Excellent attention to detail with strong analytical and critical thinking skills., • Experience creating, reviewing, and maintaining SOPs, job aids, and internal controls., • Strong interpersonal and communication skills to engage with management, staff, and regulatory partners., • Ability to conduct audits or case reviews with accuracy and objectivity., • Proactive, organised, and capable of managing multiple priorities. Preferred Experience: • Familiarity with Salesforce as a tool for case management, reporting, and compliance tracking., • Experience with regulatory bodies and compliance standards in the financial industry., • Prior role in compliance operations, internal audit, or quality assurance. What We Offer: • Hybrid flexible working options., • An opportunity to play a key role in maintaining compliance excellence., • A collaborative environment where your input directly impacts operational integrity.

We are seeking a dedicated and professional Customer Services Advisor Complaints and Information Governance Officer (PO1) to join our passionate team.In this multifaceted role, you will be responsible for managing and resolving customer complaints effectively while overseeing information governance

This Top 30 UK head-quartered law firm is looking for a lawyer with upwards of 5 PQE in Professional Indemnity and Policy Coverage to join the firm’s in-house legal team. The Role Key responsibilities include handling claims, complaints, and insurance across the firm. The role involves investigating and responding to complaints, managing claims, liaising with the Legal Ombudsman, overseeing insurance notifications and renewals, and assisting with internal and regulatory investigations. • Qualified lawyer likely to have 5–10 years’ PQE, ideally in litigation., • Experience in professional negligence, claims against solicitors and knowledge of insurance coverage is required, • Resilient, proactive, and able to build strong relationships across the business., • Previous experience in a large City or international law firm is desirable. This is an exceptional opportunity for a litigation solicitor to take on a varied and strategic in-house role within a very well-regarded Risk and Compliance function. Please note our advertisements use PQE/salary levels purely as a guide. However we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. At LAW Absolute we endeavour to respond to all applications within 48 hours. However due to the volume of applications we receive we may not be able to respond to every candidate individually. If you have not heard from us within a 48 hour timeframe your application has not been successful and your details have not been retained. LAW Absolute acts as an employment business for temporary recruitment and as an employment agency for fixed term contract and permanent recruitment.

Radius is seeking a Customer Success Specialist. Must have experience with either IT or Datacentre sector. The Customer Success Exec is responsible for providing general administrative support to the Customer Success Team, to help manage customer accounts, address enquiries, and ensure a seamless service delivery. This role is required to deputise for Customer Success Managers when required, participating in customer service reviews and providing a level of competence on the services outlined in customer service reports. The role requires taking ownership of any improvements that arise from either within the organisation relating to service failings or client complaints/ improvements, and co-ordinating with other teams to source resolutions. Specific duties include but are not limited to the following job functions. • Manage a small portfolio of small customer accounts, primarily, but not in the finance vertical, • Provide cover for Customer Success Managers on key accounts during absence, • Collate operational data and produce monthly customer service reports, • Provide exceptional administrative support to the Customer Success Team, • Maintain accurate records of customer interactions, • Respond to customer inquiries promptly and professionally by phone, email or other communications channels, • Regularly audits work being done and customer service being provided to ensure all standards are met and that remedial work is completed effectively, correctly, and thoroughly, • Co-ordinate with various departments to resolve client issues quickly and professionally, • Participate in team meetings to and contribute ideas to improve overall customer satisfaction, • Monitors customer issues and client complaints to define patterns and work to lessen those recurring issues, • Attend customer and industry focused networking events both on-site and off-site, • Participate in, and positively contribute to, internal projects which require Customer Success Team input, as required

About the Company: We are a leading company in the forex trading industry, dedicated to providing exceptional service and support to our clients. Our mission is to empower individuals to achieve their financial goals through innovative trading solutions and a commitment to excellence. About the Role: As a Vietnamese-speaking Customer Support Representative, you will be responsible for providing exceptional customer service to our Vietnamese-speaking clients in the forex trading industry. You will assist clients with inquiries, provide information about our products and services, and resolve any issues or concerns they may have. This role requires fluency in Vietnamese, strong communication skills, and a solid understanding of the forex market. Responsibilities: • Respond to incoming inquiries via various channels (phone, email, live chat) from Vietnamese-speaking clients promptly and professionally., • Provide accurate and comprehensive information about our forex trading platforms, products, services, and account-related queries., • Assist clients with onboarding, including account registration, verification, and documentation requirements., • Guide clients in navigating the trading platforms, explaining basic trading concepts, and providing technical support as needed., • Resolve client issues, concerns, and complaints in a timely and efficient manner, escalating complex cases to the relevant departments when necessary., • Collaborate with other teams, such as compliance and sales, to ensure seamless client experiences and compliance with regulatory requirements., • Maintain accurate and detailed records of client interactions, inquiries, and resolutions in the CRM system., • Participate in ongoing training and professional development programs to enhance knowledge of forex trading, customer service skills, and company offerings. Qualifications: • Fluency in Vietnamese is essential., • Proficiency in English is also required., • Fresh graduates are welcome., • Proven experience and knowledge of forex trading concepts are a plus., • Excellent communication skills with the ability to explain complex information in a clear and concise manner., • Exceptional problem-solving and analytical skills to address client issues effectively., • Ability to work independently and as part of a team in a fast-paced environment., • Excellent time management skills with the ability to multitask and prioritize tasks effectively., • Tech-savvy with a good understanding of trading platforms and software applications., • High level of professionalism, integrity, and empathy when dealing with clients., • Flexibility to work in shifts. Required Skills: Strong communication skills, fluency in Vietnamese, understanding of forex trading. Preferred Skills: Experience in customer service, knowledge of trading platforms. Pay range and compensation package: Competitive salary based on experience.

Main Duties and Responsibilities Purpose of the Job • To provide a sensitive, customer-focused Technical Service that is efficient, delivers value for money, and reflects the Equality and Diversity policies of East End Homes., • To contribute towards achieving East End Homes’ Corporate Objectives and service delivery plans., • To ensure the safety, compliance, and effective maintenance of East End Homes premises and estates., • To work collaboratively with internal teams, residents, contractors, and specialist service providers to deliver high-quality, timely, and cost-effective technical solutions., • To achieve high levels of resident satisfaction through professional service delivery., • Raise orders, specify, diagnose, and issue repair instructions ensuring high-quality standards are met., • Carry out site inspections as well as desktop inspections to assess work requirements., • Undertake pre, post, and quality inspections of works to confirm compliance with specifications, safety, and value-for-money principles., • Understand and correctly apply Schedule of Rates (SOR) codes when raising and assessing works orders., • Authorise variation orders (VO) within remit ensuring value for money is demonstrated., • Write detailed reports and provide recommendations for actions following inspections or investigations., • Verify contractor payments with finance teams when required., • Oversee and monitor the voids process to ensure properties are let within agreed timescales, budgets, and to East End Homes letting standards., • Ensure contractors are held accountable for delays in void turnaround and escalate issues where necessary., • Manage contractor performance and promptly address issues affecting repair quality or turnaround times., • Manage fire risk assessment processes, ensuring timely completion, review of recommendations, and recording of actions on databases., • Identify and schedule corrective works for fire safety issues., • Oversee asbestos management, ensuring accurate information is maintained and made available to contractors, and assist in policy updates., • Carry out playground and estate facility inspections in line with Health & Safety legislation, programming remedial works where necessary., • Manage specialist treatments including mould and pest control issues., • Programme planned maintenance schemes and cyclical works in collaboration with contractors and service providers., • Specify, tender, and oversee projects, ensuring compliance with East End Homes’ financial regulations and procurement policies., • Supervise minor and major accessibility adaptations following Occupational Therapist recommendations., • Process Disability Facility Grant (DFG) applications and ensure works are completed effectively., • Manage insurance-related repairs, preparing specifications, and progressing associated administration., • Respond promptly and effectively to complaints, MP and Board enquiries, and client advocate concerns in line with policies and procedures., • Provide clear advice and guidance to tenants and leaseholders on property alterations, repair processes, and technical matters., • Participate in East End Homes’ out-of-hours rota when required to provide technical support for emergencies., • Attend contractor, neighbourhood, and technical meetings, providing updates and professional advice on repair history and ongoing issues., • Keep up to date with legislative changes, statutory compliance requirements, good practice, and industry codes of practice, applying them to all areas of work., • Undertake project work specific to the technical service as required., • Represent East End Homes as a witness in legal proceedings if necessary., • Manage contractors effectively to ensure service delivery meets standards and agreed KPIs. Person Specification – Technical Officer Skills and Knowledge • Understanding of repairs, maintenance, and improvement of housing stock., • Knowledge of fire risk and asbestos management in a housing environment., • Understanding of void processes and letting standards., • Strong knowledge of statutory compliance, Health & Safety legislation, industry codes of practice, CDM regulations, and Building Regulations., • Ability to use and interpret Schedule of Rates (SOR) codes accurately., • Strong IT skills and ability to use housing management and asset systems., • Proven experience delivering a customer-focused technical support role in a housing environment., • Experience monitoring contractor performance against contract specifications and KPIs., • Experience undertaking technical inspections, managing responsive, planned, and void works., • Experience raising orders, authorising variation orders, and demonstrating value for money in contract management., • Flexible, solution-oriented, and committed to providing excellent customer services., • Ability to work on own initiative while contributing effectively to both local and central teams., • Empathy in service provision with an understanding of diverse customer needs, including vulnerable residents., • Willingness to participate in out-of-hours duties when required., • Strong commitment to equality, diversity, and continuous improvement.

Compliance Officer (6 month-FTC / potential permanent) opportunity working with a top performing specialty insurer. You will play a key role in ensuring the business meets all regulatory, legislative and contractual obligations, including delegated authority agreements with insurers. Key Responsibilities: • Manage delegated underwriting agreements and co-manage delegated claims agreements with the Claims Manager., • Liaise with insurers on renewals, compliance issues and required changes., • Monitor and communicate regulatory/legislative developments., • Identify and address compliance risks, providing guidance, support and training., • Keep policies, procedures and manuals up to date., • Develop and maintain an audit framework; conduct reviews and implement corrective actions., • Act as key contact for external audits and oversee follow-up actions., • Assess adequacy of internal systems, processes and record keeping., • Provide compliance input on products, services and procedures., • Support complaints handling and embed lessons learned., • Work closely with operational teams to ensure compliance supports business activity. Knowledge, Skills & Experience: • 5+ years in a broad compliance role within insurance., • Relevant qualification (ACII/ICA) desirable., • Strong knowledge of FCA Handbook, FSMA and related regulations (IDD, GDPR, SMCR)., • Experience with compliance monitoring systems., • Experience drafting service agreements/delegated authorities (desirable).

Role: Garment Technologist (Established Level) Location: London, UK Company Overview Driving innovation between fashion and technology, FINESSE is pioneering a new paradigm within the fashion industry that is more efficient, faster and more sustainable. Similarly to how a hedge fund would analyze stock performance and hedge its bets, FINESSE utilizes advanced machine learning and artificial intelligence on social & proprietary data to determine what styles will be trending next and the exact quantity to produce. Leading an era of predictive fashion, FINESSE’s algorithmic underpinnings allow for the creation of best-in-class products brought to market faster than the competition and done so more affordably and ethically. Instead of overproducing garments by the tonnes and coating the industry in garments no one ever asked for, FINESSE produces what is wanted, when it is wanted, eliminating the fashion industry’s footprint as the second largest polluter in the world. About Us Joining a startup is like arriving at an island that has just started to become inhabited. Will you end up building the huts? Making the fire? Hunting for food? Nothing is set in stone and everyone leverages their fullest abilities across all disciplines to get the island to where it needs to be, growing and creating in the process. At FINESSE, you’ll be joining an early & hungry team. You will inhabit this island of ours alongside us and form both our metaphorical village and the culture that will define the company. This allows for owning large parts of the business and growing them from the bottom up alongside a team of raw talent that strives for innovation and is driven by passion and dedication for building the next major fashion ecosystem to displace the likes of LVMH and Inditex. Above all, you’ll be here with us from the beginning, being part of the growth and inception of the next big fashion behemoth – from just a few talented people in an office (with access to a multitude of experts and capital) to the vision of FINESSE we are working towards - a multinational change in fashion that permeates pop culture and becomes an icon in itself. Are you FINESSING yet? Roles & Responsibilities The Garment Technologist ensures garments meet quality, fit, construction, and safety standards from concept through to bulk production. They work closely with design, development, production, and suppliers to translate creative ideas into technically sound and commercially viable products. Key Responsibilities Product Development & Fit • Translate design intent into technical specifications and detailed tech packs., • Attend and manage fit sessions on models or dummies, providing technical advice., • Create and maintain accurate technical packs and measurement specs., • Identify and resolve potential construction or fit issues early in development., • Review and approve all development samples (proto, fit, seal, PP, TOP)., • Ensure construction, make, and fit are consistent and commercially viable., • Oversee garment testing requirements (e.g., shrinkage, colorfastness)., • Liaise with suppliers and factories to resolve technical or production challenges., • Clear communication with suppliers and team, building professional business relationships, • Work with buying, design, and production to balance creativity with manufacturability., • Support with business targets or process improvements., • Contribute to seasonal critical path adherence., • Quality Assurance & Compliance, • Ensure all garments comply with internal and external safety regulations (e.g., REACH, CPSIA)., • Conduct risk assessments on new styles and materials., • Support QC team in resolving returns, customer complaints, or quality failures., • Collaborate with vendors for fabric/garment testing Qualifications • Solid knowledge of garment construction, textiles, and manufacturing methods., • Familiarity with global testing and compliance standards., • Strong understanding of size grading, pattern cutting, and fit dynamics., • Excellent attention to detail and organizational skills., • Clear communicator with cross-functional teams and suppliers., • Ability to manage multiple styles and deadlines simultaneously., • Solution-oriented with a proactive approach to problem solving., • Degree or diploma in Garment Technology, Fashion Technology, or similar., • 2–5 years’ experience in a similar role (depending on level).

Location: On-site at our bakeries, and our team office in Shoreditch Salary: £38,000 Reports To: CEO & Operations Job Type: Full-Time Summary of role As our Product Quality & Training Manager, you will be the single source of truth for how Humble Crumble products are made and served. You’ll own all training materials, ensure managers are equipped to train their teams, and deliver specialist workshops where needed. You’ll also safeguard food quality and allergen compliance across all sites, ensuring consistency as we grow. This is a brand-new position created to invest in our people and their careers - an exciting opportunity for the right person to mould the role and make a lasting impact. It’s a super important role with direct influence on how our people learn, grow, and deliver excellence across all our bakeries. Our mission is to be the best dessert company in the world by providing the highest-quality product, exceptional customer service, and creating a positive work environment for our teams. Who we are Humble Crumble is a female-founded crumble bakery - the first of its kind. We currently have five bakeries and are looking to expand across the UK. We are a high-growth company that changes quickly and is always striving to be the best in our industry. We pride ourselves on focusing on one thing so that we can perfect it. We also believe deeply in investing in our people and the skills they develop in their careers with us. That’s why we’ve created this new role - to give our teams the best training, support, and opportunities to grow with the business. Who you are You’re a technically skilled baker with a strong understanding of food quality management and training. You are an excellent communicator - in person and virtually - able to inspire confidence in managers and team members alike. You’re highly organised but also creative, finding fun and engaging ways to deliver training. You’re proactive, confident leading teams, and able to translate technical expertise into accessible, effective guidance. You’re also comfortable creating professional, visually engaging training resources using tools like Canva or Adobe Express. Most importantly, you’re motivated by the chance to develop people and shape their skills and careers, knowing the impact this role will have across the business. Essential skills • Minimum 2 years in a commercial bakery or kitchen setting, • Strong technical baking skills and attention to detail, • Proven experience in food quality management or a product technical team, • Strong understanding of food safety systems, allergens, and traceability, • Level 2 Food Hygiene qualification, • Experience creating, maintaining, and delivering training materials, • Comfortable leading training sessions and presenting on camera, • Excellent communication (verbal, written, and virtual), • Highly organised with strong time management skills, • Creative approach to training design and delivery, • Confident using tools such as Canva or Adobe Express to create training content Desirable skills • Familiarity with costing, stock systems, shelf life testing, food labelling, and supplier management, • Confident using Google Sheets, • Experience working in a multi-site food business, • Level 3 Food Hygiene qualification Key responsibilities Training • Own and update all training materials for Humble Crumble, ensuring clarity and consistency., • Create professional, engaging training resources using software such as Canva or Adobe Express., • Train bakery managers on how to train their teams, supporting them in rolling out effective training on-site., • Deliver monthly in-person training sessions at each bakery, focused on the monthly special (created by the CEO) and any bakery specific training that is needed., • Run ad-hoc workshops — e.g. piping masterclasses, customer service training, or product presentation., • Ensure bakery managers are consistently using training materials and following best practices., • Support video-based training (YouTube/online guides) by presenting, demonstrating, or overseeing content creation. Quality Management • Be the single source of truth for how Humble Crumble products should be prepared and presented., • Conduct regular visits to bakeries to monitor product quality, taste and team execution., • Lead quarterly quality control seminars and train quality champions at each site., • Monitor and address recurring customer complaints linked to product quality., • Manage and update allergen information for all menu items, ensuring accuracy and compliance., • Maintain supplier specification sheets and allergen matrices, communicating updates to managers., • Test and evaluate products from new and current suppliers to ensure top product quality., • Arrange shelf life testing and maintain supporting documentation for audits., • Oversee compliant food labelling and packaging information for all retail products. Weekly work schedule • Monday to Friday role, with weekend work during key launches, events, or site specific needs., • Based primarily at Old Spitalfields Market and our team office, with monthly visits to each bakery., • Flexibility required during new bakery openings — this may involve staying near the new site for several weeks to train the full team on-site. New locations may be anywhere in the UK and could also include Europe or the US., • Balanced schedule of in-person training, quality checks, and administrative work. Benefits • A consistent work schedule (Monday–Friday, occasional weekends), • Access to unlimited CBT and therapy through our wellbeing provider, • Private healthcare (opt-in) after probation, • Free crumble, • 28 days holiday per year, including bank holidays, • Ongoing training and professional development To Apply Please email your CV, cover letter and bakery portfolio to: 📩

Compliance Officer for Legal Practice (COLP) Lawyer: We have partnered with a leading immigration law firm based in the West End that are seeking a COLP Lawyer to assist on a either full or part time permanent basis. Due to continued growth and an expanding regulatory environment, they are now seeking a Compliance Officer for Legal Practice (COLP) to oversee the firm’s compliance with SRA regulations and play a key leadership role in risk management. Key Responsibilities: • Ensure compliance with SRA Standards & Regulations, • Act as key contact with the SRA, • Lead on risk management and internal audits, • Manage breach reporting, complaints, and compliance training What They’re Looking For: • Qualified Solicitor (England & Wales), • Eligible to act as COLP under SRA rules, • 5+ years’ PQE (compliance experience preferred), • Strong understanding of legal regulatory frameworks If you are interested in being considered for this role please do apply via this advert or you can contact Marnie Andrews on .

Proclinical is seeking a Principal Product Manager to join a dynamic Digital Customer Experience (DCX) team. In this role, you will focus on developing innovative digital products and optimizing existing capabilities to enhance the customer journey. You will lead end-to-end product management for global connected products, translating business goals into impactful product initiatives. This position requires a strong understanding of customer needs, market dynamics, and technology opportunities to drive the execution of a digital roadmap. You will collaborate with cross-functional teams to deliver solutions that simplify the lives of people with diabetes. Responsibilities: • Develop a deep understanding of customer needs, competitive dynamics, and market opportunities., • Lead data-driven processes to test commercial viability and technical feasibility, translating insights into actionable business cases and roadmaps., • Build and deliver business cases aligned with strategic goals and outcomes., • Define and execute a clear product vision and integrated roadmap to achieve enterprise and franchise objectives., • Manage the full product lifecycle, including new feature launches, global market expansions, sustaining activities, and technical debt retirement., • Set release targets, scope, and value propositions to drive growth and innovation., • Monitor on-market product performance, including market share retention and product complaints., • Create process flows to illustrate operational impacts of new or improved capabilities., • Participate in usability studies to incorporate customer feedback into product development., • Collaborate with technical architects to ensure consistent solution designs across delivery teams., • Work with Product Marketing Managers to shape integrated launch strategies for global products., • Establish best practices for product management and ownership within the organization., • Coordinate architecture and scalability requirements, guiding investment timing., • Contribute to annual and strategic planning through bottom-up forecasting. Key Skills and Requirements: • Customer-focused mindset with the ability to translate insights into actionable product strategies., • Strong business acumen and passion for delivering impactful, innovative technologies., • Data-driven decision-making skills with the ability to balance technical constraints and business outcomes., • Familiarity with IT systems development, Web, and CRM platforms is preferred., • Proven ability to lead cross-functional teams and foster collaboration., • Strong project management skills to translate complex strategies into tactical initiatives., • Experience developing and commercializing digital products., • Excellent communication skills, both written and oral., • Bachelor's degree in engineering, life sciences, business, or a related field., • Knowledge or experience in diabetes care is a plus., • Flexibility to travel up to 25% as needed. If you are having difficulty in applying or if you have any questions, please contact Pat Melody at . Apply Now: If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists please request a call back at the top of this page. Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy. By submitting this application, you confirm that you've read and understood our privacy policy, which informs you how we process and safeguard your data -

Health Regulatory /Advisory / Court of Protection Solicitor sought by commercial law firm in London. Paying extremely well - Circa 80k THE FIRM: Highly-regarded full service commercial law firm Great regional and national reputation for delivering high quality legal advice Role to be based in central London with hybrid working THE ROLE: The work is varied: providing a broad range of expert advice to healthcare professionals facing NHS, professional discipline (regulatory) and criminal investigations, responding to patient complaints, involved in inquests or defending clinical negligence claims. They have well-established team and are now looking to bring in another experienced Solicitor to the team – ideally to focus on Healthcare Regulatory and Court of Protection work THE CANDIDATE: Ideally they are looking for someone with at least 2PQE+ in Healthcare Advisory and/or Court of Protection work. There is a great opportunity here for further career progression. Excellent salary and package on offer. For further information then please do contact Craig Heywood - Director - 07990068183

Job Title: Operations Executive Job Type: Full-time, permanent 37.5 hours per week Location: Wapping - hybrid (three days in office, two remote) Reporting to: Head of Operations About First News: First News, established in 2006, is the original and leading source of news for children. Available via home and school subscriptions in print and digital, we reach millions of children every week with our award-winning newspaper, app and suite of news-based ed-tech learning solutions. In today’s world, where misinformation is prevalent, our mission is more important than ever. We equip young people with the knowledge and confidence to engage with current affairs and have their voices heard, while also supporting educators with the tools and resources they need to build media and information literacy, critical thinking and debate in the classroom. We are looking for a proactive and highly organised Operations Executive to join our small, friendly team on a hybrid basis in Wapping. In this role, you’ll be at the heart of our operations and customer service, ensuring that our award-winning print and digital products are produced, distributed, and supported efficiently. The ideal candidate is detail-oriented, a strong communicator, and ready to step in wherever needed to keep things running smoothly. Responsibilities Operations: • Manage the weekly print order and distribution, including liaising with external partners and ensuring accuracy of mailing instructions., • Provide first-contact support for production and distribution queries., • Maintain IT equipment records and coordinate new hardware acquisitions., • Oversee advertising insert deliveries and ad-hoc print or stock requests., • Track print runs, back issues, and e-commerce orders to ensure timely fulfilment., • Some responsibilities are shared with the Head of Operations; in their absence, you will be expected to cover all duties. Customer Service: • Work with external Subscription Bureaus to manage queries from both family and school customers., • Investigate and resolve complaints, delivery issues, and digital subscription queries., • Monitor customer service processes, update templates, and provide guidance where needed., • Liaise with internal teams, including Marketing, Finance, and Development, to resolve issues and improve processes., • Attend regular quality control and bureau meetings, highlighting recurring issues and patterns. About you: • You have at least 1 year of relevant experience in customer service or publishing., • You are highly organised, process-driven, and detail-oriented., • You can work effectively under pressure, managing conflicting deadlines and priorities., • You have exceptional communication skills, able to provide clear, professional, and accurate responses to both customers and colleagues., • You are collaborative and flexible, naturally willing to support the team and step in wherever needed., • You are happy to work at our offices based in Wapping 3 days a week (2 from home.) What we offer: • Auto enrolment into our workplace pension., • 25 days holiday + bank holidays (plus option to buy up to an additional 5 days)., • Long service holiday increase – after 3 years’ service holiday increases by 1 day a year (up to 28 days)., • Work abroad – up to 5 days per year from anywhere worldwide., • Emergency leave – up to 5 days unpaid emergency leave per year., • Paid carers allowance – up to 5 days paid leave to care for a loved one or relative., • Season Ticket Loan., • Cycle to work scheme., • Flexible working To apply please send your CV and covering letter describing your suitability to the role to Please note that applications sent without a covering letter will not be accepted.

The Role Position: Category Officer Contract type: Permanent / Full time Reporting to: Head of Marine Procurement and Supply Chain Location: London Overview of role Category Officer plays a pivotal role in driving procurement excellence by developing and executing strategic sourcing strategies for designate categories of goods and services. This position is responsible for managing end-to-end contracting activities, category performance, including supplier relationship management, cost optimisation, quality assurance, and value creation. By collaborating closely with internal stakeholders, the Category Officer ensures that procurement activities are fully aligned with the organisation's strategic goals and operational needs. Additionally, the role ensures adherence to organisational policies, industry standards, and regulatory requirements, fostering a culture of compliance and continuous improvement. This role is critical in delivering measurable business outcomes, such as cost savings, risk mitigation, and enhanced supplier performance, while supporting the organisation's overall growth and sustainability objectives. Key responsibilities and primary deliverables • Develop and execute category strategies to achieve cost savings, improve quality, and ensure supply continuity., • Conduct market analysis to identify trends, risks and opportunities within the assigned category., • Define and implement long-term category plans aligned with organisational goals., • Identify, evaluate, and onboard new suppliers to ensure a competitive and reliable supply base., • Negotiate contracts, pricing, and terms with suppliers to ensure a competitive and reliable supply base., • Monitor supplier performance, conduct regular reviews, and address any issues related to quality, delivery, or service., • Build and maintain strong relationships with key suppliers and stakeholders., • Analyse spend data to identify cost-saving opportunities and drive efficiencies., • Establish and apply cost modelling concepts, spend & demand analysis and evaluation., • Negotiate the best deal for the company also taking the full life time cost into consideration., • Achievement of key category target incl. cost management, operation excellence, innovation engagement and ESG initiatives., • Implement cost reduction initiatives without compromising quality or service levels., • Track and report on savings achieved though category management activities., • Work closely with internal departments to understand their needs and align procurement activities accordingly., • Provide expert advise and support to stakeholders on category-related matters., • Ensure procurement activities are integrated with business objectives and project requirements., • Ensure all procurement activities comply with organisational policies, industry regulations, and ethical standards., • Identify and mitigate risks within the supply chain, including supply disruptions and price volatility., • Coordinate and assist line departments on contractual matters and resolve issues with contractors/vendors., • Administer claims/complaints occurring in performance of contracts., • Maintain accurate records of contracts, supplier agreements, and procurement activities., • Track and report on key performance indicators (KPIs) for the category, including cost savings, supplier performance, and compliance., • Prepare regular reports and presentations for senior management., • Continuously improve category performance through data-driven insights and feedback., • Establish proper mechanisms and create adequate processes to support Procurement performance efficiency and Contract effective Management. Skills profile Relevant experience & education • Successful background and demonstrated experience in Marine Procurement operations and activities. Minimum 7 years of procurement experience with a Ship Owner or Ship Manager, including at least 5 years in Category Management., • Bachelor's degree in Marine Engineering, Supply Chain, Logistics, Purchasing Management, or a related field., • MSc in Supply Chain Management, Logistics, or a related field or member of the Chartered Institute of Procurement & Supply or equivalent professional body would be an advantage., • Proficient skills in speaking and writing English., • Advanced proficiency in Excel and PowerPoint., • Proficient in collecting, analysing and interpreting numerical data to derive insights and support decision-making with strategic thinking ability, to support decisions with sound reasoning and judgement., • Strong attention to detail., • Excellent interpersonal and communication skills for building strong relationships with internal and external stakeholders. Able to collaborate effectively, resolve conflicts and foster productive partnerships with suppliers, colleagues and cross-functional teams., • Strong market awareness and in-depth understanding of maritime supply chain components, regulations, market conditions, trade documentation, risk management and insurances., • Good at solving complex business problems in a structured and analytical manner., • A strong negotiator with proven track record of successful negotiations., • Strong commercial mindset with a natural focus on achieving the most cost-efficient solutions to the business., • Have an entrepreneurial mindset and are good at balancing multidimensional stakeholder demands with the need for results., • Positive attitude, strong work ethic and high level of integrity. Due to the high volume of applications, we regret that only shortlisted candidates will be contacted.

Job Purpose As a Leasehold and Managing Agent Officer at Eastend Homes, you will play a vital role in delivering a high-quality, customer-focused service to our leaseholders, shared owners, and freeholders. Reporting to the Manager, you will manage a diverse and complex range of homeownership matters including service charges, leasehold transactions, S20 notices, Right to Buy applications, and lease extensions. You will manage the Managing Agents to ensure they are fulfilling the terms of their agreement. You will work closely with internal teams — particularly Major Works, Resident Involvement, and Finance — to ensure transparency, collaboration, and delivery of services in line with best practice and regulatory standards. Central to your role is building trust with residents and empowering them to engage meaningfully in the management of their homes and communities, aligning your work with Eastend Homes’ values: • We Care – by supporting victims, vulnerable people, and communities affected by ASB and safeguarding risks., • We Are Trusted – by acting with professionalism, integrity, and a commitment to fairness., • We Are Improving – by using data, feedback, and learning to strengthen services. 1. Customer Service & Leasehold Management • Be the key point of contact for homeownership residents, ensuring a responsive, empathetic, and respectful service at every interaction, taking a right first time approach., • Provide clear, tailored advice on leaseholder rights and obligations, including responsibilities for repairs, service charges, and communal areas., • Manage and resolve complex leaseholder queries, complaints, and disputes with sound judgement, legal awareness, and strong negotiation skills, building trust in the process (We are Trusted)., • Ensure managing agents are adhering to their obligations, chasing returns and where required carrying out annual inspections. 2. Service Charge and Financial Accountability • Contribute to the preparation, calculation, and issue of annual service charge estimates and actual accounts, ensuring accuracy and fairness working closely with finance colleagues., • Investigate and respond to service charge disputes transparently and professionally, in accordance with the lease and NHF guidance., • Collaborate closely with the Major Works team to ensure leaseholders are properly consulted and billed in accordance with Section 20 legislation, maintaining open communication channels. 3. Major Works & Section 20 Consultation • Act as a key liaison between leaseholders and the Major Works team during the planning and delivery of capital works, ensuring clear, timely information is provided., • Support statutory consultation under Section 20 of the Landlord and Tenant Act, ensuring leaseholders are engaged and informed throughout the process., • Attend site visits, walkabouts, and resident briefings with the Major Works team as required, embodying our commitment to continuous improvement (We are Improving). 4. Leasehold Transactions & Legal Processes • Manage leasehold-related processes including:, • Right to Buy (RTB) and Right to Acquire (RTA) applications: processing within statutory timescales, instructing valuers and legal teams, issuing Section 125 offers, and guiding residents through their rights and responsibilities., • Lease Extensions: processing statutory and voluntary requests, liaising with legal teams and surveyors, and ensuring clarity and professionalism, authorizing leaseholder permission for works requests., • Staircasing and resales for shared owners and leaseholders., • Remortgage, subletting consents, and licence to alter applications., • Maintain high standards of accuracy and compliance with all legal requirements. 5. Dispute Resolution & Enforcement • Handle breaches of lease, subletting concerns, unpaid service charges, or anti-social behaviour in accordance with Eastend Homes’ procedures., • Use negotiation, mediation, and enforcement skills to reach fair and legally sound resolutions while maintaining positive resident relationships (We are Trusted)., • Liaise with legal services when formal action is required. 6. Resident Involvement, Communication & Governance • Work collaboratively with the Resident Involvement team to actively engage leaseholders and shared owners, ensuring their views and feedback are captured and heard., • Support and facilitate resident input into the Homeownership Panel, enabling meaningful resident participation in shaping policies, service delivery, and strategic decisions., • Promote transparency, co-production, and open dialogue in line with NHF and regulatory standards, reflecting our value We are Listening. All criteria below are essential unless marked as desirable. 1. Experience • Experience working in leasehold, homeownership, or housing management services., • Strong ability to negotiate, mediate, and resolve disputes constructively., • Confident working with financial information, legal documents, and consultation processes., • Proven ability to collaborate effectively with multidisciplinary teams., • Desirable: Experience working with Major Works teams and Section 20 consultation processes., • Desirable: Relevant housing qualification (e.g., CIH). 2. Knowledge Skills • Sound knowledge of leasehold law, service charges, Right to Buy, and lease extensions., • Excellent communication and interpersonal skills — confident dealing with sensitive or complex issues with empathy and professionalism., • Proficiency in Microsoft Office and housing management systems., • Desirable: Understanding of the National Housing Federation’s Code of Practice and sector best practices., • Committed to Eastend Homes’ values:, • We Care – empathetic and supportive in all resident interactions., • We Are Trusted – acts with fairness, transparency, and confidentiality., • We Are Improving – takes initiative, welcomes feedback, and strives for excellence., • We Are Listening – values resident voice and adapts approach based on need., • Able to work flexibly, including occasional evenings or weekends., • DBS clearance required.

Luxury Residential Development Are you passionate about delivering exceptional service within a luxury environment? We are looking for a Concierge Assistant to join a prestigious residential development in central London. This guest-facing role is all about ensuring residents enjoy the highest standard of service and amenities. Key Responsibilities • Welcome and assist residents with warmth, professionalism, and discretion, • Coordinate use of spa, pool, cinema, and dining room facilities, • Maintain impeccable hygiene, cleanliness, and presentation across all leisure areas, • Carry out regular pool testing and support equipment upkeep, • Proactively replenish stock and amenities across leisure and spa areas, • Handle resident requests, queries, and complaints swiftly and courteously, • Provide light beverage service when required, • Uphold all health & safety and fire safety standards What We’re Looking For • Previous experience in luxury hospitality, concierge, or guest-facing roles, • Strong communication and interpersonal skills, • Professional presentation and a service-driven attitude, • Highly organised with great attention to detail, • Ability to work calmly and confidently in a fast-paced environment, • Flexibility to work a rota covering early mornings, evenings, and weekends, • Additional languages would be a plus This is a fantastic opportunity to be part of a professional and dedicated hospitality team in one of London’s most sought-after residential communities. Shift pattern between 6:00 am – 11:00 pm (5 on, 2 off) Reporting into ClubhouseManager 📩 Interested? Apply now to find out more.

As a Complaints Co-Ordinator , you must be adaptable, you will provide essential administrative support to the contract team, This role requires strong communication, organisational, and problem-solving skills, along with a customer-focused mindset and the ability to handle sensitive or escalated is

UK Customer Success Location: Hybrid (UK-based) Type: Full-time | Permanent £50,000 About the Company Our client is an ambitious, high-growth fintech that believes businesses of all sizes deserve better financial and payment solutions. Too often, companies are let down by slow applications, opaque pricing, and outdated technology. After several years of success supporting tens of thousands of businesses overseas, they're now expanding into the UK market with strong backing from global investors and an experienced leadership team. This is a rare opportunity to join at the ground floor - helping to shape the UK customer experience and make a real impact in a fast-scaling fintech. The Role We're seeking a Customer Success professional who's passionate about building relationships, delivering exceptional service, and ensuring customers get maximum value from innovative financial products. You'll be the voice of the customer within the organisation - resolving queries, improving processes, and working closely with cross-functional teams to deliver a seamless experience. This is a hands-on, dynamic role where you'll combine customer empathy with operational know-how to drive satisfaction, loyalty, and continuous improvement. What You'll Do * Deliver an outstanding customer experience across onboarding, support, and retention. * Act as a senior escalation point for complex customer queries or issues. * Build strong, trusted relationships and proactively drive customer success. * Analyse customer data and feedback to identify trends and service improvements. * Collaborate with internal teams - Product, Operations, Compliance, and Sales - to champion the customer voice. What You'll Bring * 5+ years' experience in Customer Success, Customer Support, or Client Services, ideally within financial services or fintech. * Proven ability to manage relationships and deliver excellent customer outcomes. * Exceptional communication skills and a strong customer-first mindset. * Experience using CRM and support platforms (eg HubSpot, Zendesk, Salesforce). * Analytical, adaptable, and comfortable working in a fast-paced, growing environment. Desirable * Familiarity with UK financial regulations, including FCA guidelines and Consumer Duty principles. * Experience handling customer complaints or working in a regulated environment. * Previous experience helping launch or scale customer operations. * Ability to coach, mentor, or develop others in a customer-focused team. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Programme Manager Location: Midlands/London - Flexible (must be able to travel to the Midlands) Sector: Regulated Industry Type: Full-time, 12 month fixed term contract Salary: £90,000 - 100,000 per annum Please note if you do not have recent or substantial experience within a regulated organisation or experience in customer experience transformation or contact centres we will not be able to consider you for this opportunity We are currently working with a leading Insurance provider, who over the past few years, have invested heavily in technology. Their focus has now shifted to how do maximise the return on this investment and bring together the people, processes, and technology to deliver the best possible customer experience. This Programme Manager role will drive the improvement of their customer journey and positively improve their customer complaints processes to deliver a service that’s seamless. Responsibilities • Own and drive delivery of the Customer Journey & Experience Improvement Programme across multiple workstreams., • Maintain a clear roadmap, milestones, and governance structure to keep the programme on track., • Analyse and report on key service metrics (complaints volumes, NPS, first-time resolution, etc.)., • Act as the central point of coordination across front line contact centres, back-office teams, outsourced partners, and suppliers., • Run workshops and forums with operational teams to uncover challenges and co-design improvements., • Define and embed roles, responsibilities, and processes for managing customer complaints and escalations., • Improve logging accuracy, triage processes, and supplier management practices., • Shape and deliver proactive interventions that prevent customer issues before they escalate., • Spend time in contact centres to observe, challenge, and align processes., • Provide clear, concise updates to senior stakeholders – including the Programme Sponsor – while keeping frontline teams engaged., • Champion a customer-first culture, celebrating progress and embedding continuous improvement. Candidate Profile • Someone who can operate at both the strategic and operational level, • Experienced in regulated environments – ideally Insurance, Financial Services, Utilities, or Telco, • Knowledgeable in contact centre operating models and customer service operations, • Skilled at leading large-scale, multi-workstream programmes that deliver measurable improvements in CX, • A strong communicator who can build trust and command respect from the boardroom to the frontline, • Proactive, structured, and diligent – but also approachable and personable If this sounds like you then please do submit your CV today as the client will look to interview for this as soon as possible.

At Assembly Hotel, we do things differently. We’re a vibrant, modern hotel in the heart of London, and we’re all about giving our guests unforgettable stays filled with energy, warmth, and style. To keep things running smoothly at the very front of our guest journey, we’re looking for a talented Reception Manager to lead our front-of-house team. Your role: As Reception Manager, you’ll be the face of our hotel, ensuring our guests receive a seamless welcome from the moment they arrive. You’ll oversee the reception team, manage daily operations, and make sure every interaction leaves a lasting impression. Key responsibilities: • Lead, train, and motivate the reception team to deliver excellent guest service., • Manage check-in, check-out, and all front desk processes efficiently., • Resolve guest queries and complaints with professionalism and care., • Work collaboratively with other hotel departments to ensure smooth operations., • Oversee scheduling, performance, and development of the reception staff., • Maintain high standards of presentation, organisation, and guest satisfaction. About you: • Experience in hotel reception or front-of-house management., • A confident leader with strong people and communication skills., • Proactive, organised, and detail-oriented., • Able to remain calm under pressure and find solutions quickly., • Passionate about hospitality and creating memorable guest experiences.

M-Cube is a leading company in In-Store Digital Engagement solutions, offering an extensive portfolio of solutions that range from in-store radio to digital signage, interactivity and mobile apps. M-Cube develops innovative digital solutions to improve service, engagement, customer retention and communication within the retail industry. M-Cube, established in 2001, during the years expanded its range of services with the aim of creating increasingly personalized customer journeys by bringing the advantages of the online world into the physical store. With offices in Italy, United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China and Hong Kong, an operational branch in New York and a consolidated network of global partners, M-Cube currently manages over 50,000 installations around the world for over 400 brands in the Fashion & Luxury, Retail, Finance & Insurance, QSR, Grocery Retail and Automotive sectors. The Job For our branch M-Cube UK we are looking for an experienced Technical Lead and Solution Design Manager. Leading the M-Cube UK Technical Team, this position is fundamental to the Solution and Product Definition Strategy and supports the sales process from a technical perspective, both pre and post sales. This position requires a solutions-driven individual with strong technical expertise and the ability to collaborate across teams and external partners. Strong management skills are crucial, with the individual being able to drive solutions, proactively seek information, manage multiple tasks and be very confident when speaking with customers / suppliers. Main responsibilities • Face to face and remotely consult with clients, current and potential, to help define their project requirements., • Manage and coordinate technical design phases to meet customer needs., • Proactively coordinate and activate resources as needed to achieve project goals., • Engage and coordinate with internal teams, including Software Development (for project integrations), Delivery (to validate reliability and after-sales management), and Content Production (for cost analysis)., • Collaborate with the Sales team on proposals and support pitches, ensuring solutions are cost-effective, appropriately designed, and aligned with customer requirements., • Coordinate and maintain relationships between M-Cube and various stakeholders., • Design, suggest and test / implement new solutions., • Provide remote and onsite support for installations., • Produce technical documentation and manuals., • Be driven by successful results, ensuring a professional manner from initial meeting to conclusion., • Manage a small, focussed team., • Follow Product Guidelines and stay aligned with market trends, competitors, and internal strategies. Essential Skills • At least 3 years of experience working for an AV System Integrator., • Motivated, determined and confident decision-making skills., • Client communication skills, acting as a primary point of contact and representing the company professionally in meetings and on-site visits., • Ability to coordinate and maintain relationships with clients, stakeholders, and internal teams., • Strong organisational skills, with the ability to manage multiple projects simultaneously., • Expertise in digital and interactive Audio/Video Hardware and Software. Specifically, LED, LFD screens and content management systems., • Extensive experience using Microsoft Office tools, especially Excel, Word, Power Point., • Infrastructure Knowledge, basics of networking (LAN/WAN, VPNs, Firewalls)., • Fundamental Understanding of Mechanical and Electrical engineering., • Small Scale Audio Design and Commissioning., • Experienced in creating technical proposals, diagrams, and presentations., • Strong problem-solving skills to address customer complaints and implement effective resolutions. Desirable Skills • Experience with some or all the following: Autocad, Visio (or similar), Solidworks Our offer • A salary in line with experience and market conditions, • Opportunity to work with a driven, passionate, talented team, • A position in an international company with an innovative and dynamic environment, • Company hybrid working policy Worksite Central London

Proactively resolve customer issues and handle complaints efficiently to ensure customer satisfaction. Eyewear Area Sales Representative, South East. Zest Optical is currently recruiting an Eyewear Area Sales Representative on behalf of a global leader in the premium eyewear industry, renowned for i

AI & Data Privacy Programme Manager, UK About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. At Nscale, our Legal & Compliance team plays a critical role in supporting all business units including the senior leadership, corporate, commercial and operational teams to achieve key strategic objectives focusing on growth and operational excellence as well as driving the fundamental governance, risk and compliance frameworks and standards that underpin Nscale’s business. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. About the Role We’re looking for an AI & Data Privacy Programme Manager/Director that has exceptional people, leadership & communication skills. You will be comfortable managing and operationalising effective privacy, cyber and AI compliance programmes in a results driven commercial and innovation-focused environment with high levels of ambiguity. Influencing without authority, and exceptional at building relationships with senior stakeholders across the business to get things done. You'll also have the understanding and skillset to grasp technology concepts quickly and action and embed data privacy, cyber and AI compliance requirements into projects, business processes and promote data literacy amongst colleagues. What You’ll be Doing • You’ll manage our privacy, cyber and AI compliance programmes with a focus on strategy, operationalising and execution and the use of privacy enhancing technologies. You’ll apply a hands-on approach liaising with all relevant communities and stakeholders from our legal, regulatory, corporate and tech & ops teams to conceive and draft project plans, assign tasks and responsibilities and ensure and track execution., • You develop and manage metrics to monitor the efficacy of these programmes as well as assurance frameworks., • You’ll work with the AI & Data Privacy Counsel and, as the team grows, with other members of the privacy, legal & compliance teams to conduct DPIAs, TIAs and AI conformity assessments and liaise with teams across the business to ensure these are actioned., • You engage with the commercial legal, procurement, security and other teams to ensure proper third party risk management of suppliers and customers including due diligence (DD) and support other members of the team to implement contractual controls (privacy, AI and cyber provisions, DPAs, data transfer compliance)., • You are the primary point of contact for and will manage investor DD requests, and support other members of the team on privacy and/or AI-related M&A and similar workstreams., • You support the cyber, tech & ops and other teams on incident response and cyber investigations., • You manage and oversee the implementation of data and AI policies and processes., • You support the other members of the team primarily on the operational aspects of DSARs, complaints or regulatory enquiries, e.g. from the ICO or other data regulators., • You support the Legal & Compliance team on Board and executive reporting., • You maintain our functional risk register, partner with other members of the team to engage with a range of stakeholders on enterprise risk management and provide tactical SME support to key stakeholders from the HR, Marketing, Finance, tech & ops and other communities., • You keep track of logs for breach and incidents, DSARs, regulator complaints, deletion requests, projects and similar., • You’ll foster a collaborative environment by actively engaging with cross-functional teams, promoting knowledge sharing on AI, privacy and security compliance, and facilitating effective communication to drive successful outcomes aligned with Nscale’s business objectives. About You • 3+ years of experience as a privacy and/or AI specialist in-house, preferably in a UK or International tech company;., • Previous experience and knowledge of data privacy, cyber, AI and other data frameworks and regulations including familiarity with the EU and UK GDPR and EU AI Act., • Strong analytical and project management skills - inquisitive and proactive self-starter with attention to detail used to deliver quality work products to tight deadlines., • Ability to think strategically while executing effectively at a tactical and operational level., • Excellent communication skills and the ability to influence stakeholders across all levels of the organisation., • High degree of discretion and confidentiality in handling sensitive business issues., • Comfortable working in a fast-paced, high-growth environment., • Exposure to high-growth startup or tech environments, • Project management qualifications (PRINCE2, CAPM, PMP or similar), • Good knowledge of privacy enhancing technologies and other tech tools (e.g. OneTrust, BigID) What We Can Offer You At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. • Highly competitive package (base + equity) with reviews every 12 months. 🚀, • Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨, • Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support., • Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments., • Join our thriving remote-first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work. Equal Opportunities Statement At NScale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.

MOJU is dedicated to helping our customers build healthier habits and kick-start their day with powerful nutrition. To support in our mission we're looking for a Technical Manager to cover a Maternity Leave for a period of 9-12 months. Job Title. Technical Manager Maternity Cover 9-12 months Job Description. Lead the technical strategy to ensure safety and compliance to regulations, whilst delivering market leading quality across all MOJU products. In your role as Technical Manager, you will report to the Supply Chain & Operations Director and be responsible for strengthening MOJU’s category leading quality, developing and maintaining the quality management system (QMS) and risk management. You will also be the subject matter expert on relevant legislation to safeguard and support the business regarding on pack information, marketing content, customer requirements and consumer led queries for existing markets and new markets. Key Responsibilities of the role. Management • You'll manage our newly hired Food Technologist; coaching and guiding their career within MOJU. As a manager you'll offer the very best of advise, lead from the front and support where needed Strengthening MOJU’s Category Leading Quality • Deliver quality led KPI’s across complaints and product quality, • Complaints resolution management using root cause analysis and ensuring effective corrective actions at our third-party manufacturer, • Manage positive release process and ensuring any non-compliant quality is investigated and actioned accordingly, • Lead all EPD and NPD activity, • Maintain the quality & technical strategy Supplier Management • End-to-end technical & quality responsibility for all live products at our third-party manufacturers, including KPI management, • Manage existing third-party manufacturer and third-party logistic partners, perform yearly customer audits and build strong, strategic partnerships aimed at developing a continuous improvement culture to strengthen MOJU’s category leading quality, • Ensuring supplier certification standards (i.e BRCGS, GLOBALGAP etc.) are maintained across 3PMs / 3PLs / ingredient suppliers and any non-conformances actioned accordingly, • Lead the authenticity, vulnerability and fraud risk management for all ingredients used in MOJU products in conjunction with third-party manufacturer, • Sign off and approve due diligence, safety and compliance for new ingredient suppliers at our co-manufacturer, • Maintain due diligence & quality framework for direct ingredient sourcing Developing & Maintaining MOJU’s QMS • Maintain the QMS program and introduce further recommendations to enhance quality and reduce risk, • Ensure all product specifications are accurate, kept up to date and any change briefed across the business and into customers Compliance & Risk Management • Responsible for food safety and legislative compliance of products and packaging from factory through to our consumers, • Lead and manage all non-conformances at our co-manufacturer including appropriate corrective action and resolution, • Manage and coordinate due diligence testing program to ensure all health and nutrition claims are compliant, • Build a network of contacts and information sources to be the subject matter expert on all current and future legislation that could impact MOJU products, packaging and communications, • Supporting the Project Manager to ensure that all food safety and legislative aspects of NPD/EPD are compliant, • Lead and own the incident management process identifying product issues, managing Rejections and Recalls in partnership with relevant stakeholders including testing the process and training as required Supporting the MOJU Cru • Support with technical and legislative guidance on all marketing content and consumer related queries working with one pilot to keep customer macros up to date and accurate, • Support all new line form content for new customer opportunities, • Championing quality to the wider business including reporting to the leadership team, • Support all product related training to engage and bring insight to current and new members of the Cru Packaging and artwork compliance • Responsible for ensuring the food safety and legislative compliance for new products in existing and new markets You will have • Food science/technology qualification to degree standard, • 5-10 years of experience in Food & Drink technical roles, • Internal audit or lead auditor trained, • HACCP level 4, • Management of third-party suppliers’ technical relationship, • Extensive experience in packaging artwork development & sign off, • Experience in running multiple projects with various disciplines and dependencies, including product and sustainability, • Pragmatic technical approach and entrepreneurial mindset, • Excellent communication and people skills (line management preferred), • Confident, self-starter, able to work effectively in cross-functional teams What's in it for you? • Feedr lunched on office days, • Fully stocked fridge for breakfast, • Unlimited MOJU, • ClassPass, • Flexible working, • 28 days holiday, • Hybrid working, • Home set up, • Simply Health cover, • Spill therapy, • An amazing CRU

Reception & Reservations Manager - LUSO NEW OPENING! £45-50k Role Overview: The Reception & Reservations Manager is responsible for overseeing all aspects of the reservations process and guest experience management. This role ensures seamless service from the point of booking through to post-dining feedback, while maximising reservations efficiency and maintaining best in class hospitality. This is a restaurant-based role that leads host teams, manages booking platforms, and works closely with restaurant managers to optimise guest satisfaction and repeat business. Salary: Up to £45K per annum Reception & Reservations Manager Key Responsibilities: • Lead and train the host teams to deliver a warm, professional, and consistent guest experience in line with MJMK ethos., • Manage booking platforms including SevenRooms, ensuring accuracy and optimisation of table turns., • Monitor reservations pace, trends, and availability to maximise occupancy and revenue., • Act as the first point of contact for special requests, and high-profile guests., • Manage pre- and post-dining communication with guests, including handling enquiries, complaints, and feedback., • Maintain and grow guest database, ensuring accurate profiles and preferences are logged., • Work with restaurant managers to align front-of-house operations with guest experience objectives., • Collaborate with marketing and events team to maximise covers., • Lead the team of hosts and support restaurant operation, including checking in on tables, showing the restaurant space and being part of the guest experience., • Connecting with guests during service and creating returning guests for the restaurants. Reception & Reservations Manager Skills & Competencies: • Strong background in reservations, guest relations, or front-of-house management in restaurant operation., • Excellent communication and interpersonal skills, with a natural ability to build rapport with guests and staff., • Knowledge of reservations and CRM systems (SevenRooms preferred), • Strong organisational and problem-solving skills, with the ability to work under pressure., • Leadership qualities with experience in training, coaching, and motivating teams., • Commercial awareness, with an understanding of revenue management and guest retention., • Calm under pressure, with a solution-focused approach to guest complaints and operational challenges. What We Offer Our Reception & Reservations Manager: • 50% discount across all MJMK restaurants, • Opportunity to develop your career growth with MJMK Restaurants, • Mental health & well-being support with Hospitality Action who can offer free advice and counselling, • Company Sick Pay after a year with us, • Enhanced maternity and paternity pay after your first year with us, • Extra day’s holiday every year you’re with us, up to 33 days, • Enhanced pension plan after 5 years with us About LUSO Opening September 2025 on Charlotte Street, Luso is a contemporary Portuguese restaurant developed in collaboration with acclaimed chef Leandro Carreira, known for his bold, ingredient-led approach and time at the legendary Mugaritz. Taking the place of Lisboeta, Luso celebrates Portugal’s Iberian Atlantic coastline where land, sea, and centuries-old wood fire cooking traditions come together. Expect refined, modern expressions of iconic dishes alongside a wine list showcasing the richness of Portugal’s terroirs. Luso is the latest chapter from MJMK Restaurants a proud evolution that honours Lisboeta’s legacy while shaping a bold new future for the team and space. About MJMK Restaurants: MJMK Restaurants own and operate a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, our journey began with Casa do Frango. In 2020, we partnered with chef patron Santiago Lastra to open KOL, a fine dining restaurant in Marylebone celebrating Mexican cuisine with British ingredients. KOL has since earned a Michelin Star, and has remained in the Worlds 50 Best Restaurants list 3 years in a row. In 2024 saw two new ventures: Fonda, a contemporary Mexican concept in Mayfair - our second collaboration with Santiago Lastra - and AngloThai in Marylebone, a debut restaurant from husband-and-wife John and Desiree Chantarasak, blending Thai flavours with British ingredients. Within three months of opening, AngloThai earned a Michelin star. In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7thin the Top 100 list, followed by KOL at number 50.

As a Reviews Officer, you will be responsible for handling statutory housing reviews and complaints in line with current legislation and council policies. Manage and complete statutory housing reviews under. Stage 1 and Stage 2 Housing Reviews.

Customer Services Advisor - Complaints and Information Governance Officer Islington Contract £24.PAYE Our client is looking for an experienced Customer Services Advisor - Complaints and Information Governance Officer This is one of many opportunities we are currently recruiting for please visi

From handling donations and enquiries to managing complaints and ensuring we meet our service standards, you'll take ownership of delivering a high quality service that makes a real difference to how people feel about supporting us.

As a member of the Parking debt and complaints team, they deliver a timely and effective service for the Parking and Network Management team and the wider council.The post holder will be expected to produce work to a consistently high standard and to use their experience, knowledge and aptitude to t