2nd Line Support Analyst
2 days ago
Dundee
Venesky-Brown’s client, a public sector organisation in Dundee, is currently looking to recruit an IT Infrastructure Analyst until the end of May 2026 on a rate of £200/day (Inside IR35). This role will be hybrid working with 2 days per week onsite in Dundee. Responsibilities: • Provide operational support, maintenance and upgrades for the organisation’s server-based systems and associated infrastructure, with a specific focus on event monitoring, incident resolution, performance monitoring, log analysis, process/task automation and proactive maintenance (e.g., applying routine patches and security updates)., • Provide a customer-focused second-line operational support service, managing and resolving incidents and requests using service management processes within agreed SLAs, applying fixes and workarounds as required., • Support problem management by using specialist knowledge to provide technical diagnostic information, help identify root cause and validate remediation and changes., • Administer Microsoft 365 services (including Entra ID, Exchange Online and SharePoint), managing user and group access, supporting permissions where appropriate, and maintaining/administering PowerShell scripts., • Monitor, test and maintain system backups and restores., • Maintain the operational effectiveness of the IT infrastructure by identifying issues, highlighting risks, and proposing opportunities for improvement., • Maintain positive working relationships with stakeholders, providing timely updates on current or impending issues and planned changes., • Work closely with the Enterprise Applications and IT Service Delivery teams to support the smooth transition of new or changed services into the production environment., • Adhere to operational standards and processes, create and maintain technical and operational documentation., • Apply and maintain information security controls as required by policy and procedures, ensuring compliance with relevant legislative requirements (including licensing, data protection and copyright)., • Out-of-hours work may be required from time to time to support planned system maintenance., • Carry out any other duties as prescribed by the Chief Digital Officer, temporarily or on a continuing basis, as may reasonably be required and commensurate with your grade., • Duties and responsibilities may be subject to amendment over time as the role develops and/or priorities and requirements evolve. Essential Skills: • Educated to degree level in Computer Science (or a related discipline) and/or able to demonstrate equivalent relevant experience, • Demonstrable expertise in technologies relevant to the role (including Windows Server, VMware, Active Directory and Microsoft 365)., • Experience of event monitoring, performance monitoring, log analysis, process/task automation and proactive maintenance., • Knowledge of systems management/monitoring tools., • Experience of working with an ITIL-based service management system, resolving incidents and requests., • Experience of adhering to operational standards, methodologies and good practice., • Understanding of data security best practice and UK GDPR., • Evidence of a commitment to CPD. Desirable Skills: • Postgraduate or professional qualification in a relevant discipline., • ITIL certification., • Relevant professional certifications., • Administration of cloud environments, preferably Azure., • Working knowledge of enterprise Linux., • Understanding of SharePoint Online administration and configuration, such as SharePoint site structure and permissions architecture., • Experience of PowerShell scripting. If you would like to hear more about this opportunity please get in touch.