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  • Food & Beverage Manager - Locke at Broken Wharf
    Food & Beverage Manager - Locke at Broken Wharf
    hace 2 días
    Jornada completa
    London

    Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. We're looking for a Food & Beverage Manager to join our team in Locke at Broken Wharf in London The role. Are you a natural leader? Calm under pressure, with next-level organisational skills? Do you find satisfaction in creating seamless hospitality and memorable experiences? As the lynchpin of the Food and Beverage team, overseeing the F&B team and reporting to the General Manager you’ll make sure guests feel genuinely special – from the moment they book to the moment they leave our F&B spaces IN THIS ROLE YOU WILL BE RESPONSIBLE FOR THE FOLLOWING: Service Delivery Take responsibility for understanding and meeting and exceeding your quality objectives and KPIs. Be an SME is your required area and look to help create a knowledge culture in F&B. Ensure that you are fully conversant with relevant company policies, SOP’s, processes and operations, products, brands, promotions and services. When needed, take escalations and support the team; be responsible for answering telephone, emails and resolving any issues in a professional manner, in keeping with each brand approach. Follow edyn policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied. Log and manage complaints in line with the edyn complaints procedure; where possible provide solutions and alternatives within timeframes and follow up Liaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed SLAs Operational Excellence & Guest Experience Ensure seamless daily operations, balancing efficiency with high service standards. Lead and mentor F&B Head Host & Head Chef and drive a strong service culture maintaining brand reputation. Oversee guest satisfaction - seek feedback and implement satisfaction systems to continuously improve service delivery. Implement relevant cost control measures while maintaining a premium guest experience. Team work Understand and embody the edyn values Constructively challenge, question, seek to improve, evolve and be human Contribute to a strong community spirit Be objective, fair, ethical, and consistent Financial F&B Accountability Full responsibility for the P&L for F&B, ensuring financial targets are met or exceeded. · Drive cost efficiency across all departments while maintaining quality and service standards. Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities. Ensure compliance with all financial, legal, and regulatory requirements. People Leadership & Performance Management Inspire, coach, and develop a high-performing team. Champion a culture of accountability, empowerment, and continuous improvement. Foster a culture of engagement, retention, and professional development IN THIS ROLE YOU WILL NEED THE FOLLOWING; Experience Education: · A bachelor’s degree in Hospitality Management, Business Administration, or a related field is desirable Experience: Relevant experience in food and beverage management, with a minimum of 2 years in a similar role. Experience within the F&B industry is crucial, with a focus on taking on increasing levels of responsibility over time. An understanding of food and beverage menu items, including wine, spirits, and cocktails, is desired. Experience with financial management and budget controls is useful for managing costs and ensuring profitability. A track record of providing exceptional customer service and building positive guest experiences. Experience leading and managing teams, including training, development, and performance management Skills: The ability to motivate and supervise staff, delegate tasks, and make effective decisions. · Leading service and your team from the front. Excellent people management skills, with a proven track record of developing teams. Advanced knowledge of food and beverage systems and service delivery. Strong analytical, decision-making, and problem-solving abilities. Ability to drive operational efficiency while maintaining high guest satisfaction levels. Strong communication and negotiation skills. Proficiency in hospitality POS technology systems, inventory management, stock ordering and reporting software.

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  • Barista / All Rounder
    Barista / All Rounder
    hace 2 días
    £11.5–£13 por hora
    Jornada completa
    Ilford

    Join our vibrant team as an experienced Specialty All-Rounder, where your enthusiasm for hospitality and ability to multitask will shine. This is a full-time position, offered on a shift basis, covering Monday to Sunday (8am - 4:30pm weekdays & 9am-4pm weekends). As a key member of our team, your main responsibilities will include: • Expert preparation and execution of a wide range of hot and cold specialty drinks., • Creative preparation, construction, and meticulous maintenance of our pastry & cake display, with a keen understanding of various dietary requirements and allergens., • Preparation and execution of delicious menu food items, such as sourdough toasties/bagels and a variety of savoury/sweet brunch options., • Providing exceptional customer service, including greeting guests, taking orders, and serving food and drink items., • Maintaining a clean and organized environment by cleaning work areas, utensils, and equipment., • Performing opening and closing duties, ensuring all equipment and Front of House/Back of House areas are properly turned down and prepared for the following day. We are looking for a candidate who possesses: • Exceptional customer service skills., • An excellent understanding of espresso shot assessment, grinder adjustment, and the ability to consistently texture milk., • A natural passion for creative food curation and execution., • While a chef qualification is not crucial, a general understanding of food preparation and construction is essential., • The ability to prioritize duties effectively in a fast-paced, multi-tasking environment., • A good sense of humour is always a plus! We support your professional growth with ongoing coffee training and development. You will have the opportunity to work with high-quality equipment, including a VA Eagle One Espresso Machine and a Mazzer V Major Grinder. Compensation & Benefits: • Salary: £11.00 - £13.50 per hour (depending on experience), • Discounted or free food, • Flexible schedule Requirements: • Barista experience: 1 year (preferred), • Hospitality experience: 1 year (preferred), • Customer service experience: 1 year (preferred)

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