Continuous improvement jobs in Ilford

Customer Service Manager 7220 East London £27,000 - £28,000 per annum **Full Time, Permanent ** We are currently seeking a highly motivated and experienced Customer Service Manager to join our team. You will be responsible for leading our customer service operations, managing a team of representatives, and ensuring exceptional service delivery to our valued customers. If you are a dynamic leader with a passion for customer service excellence, we want to hear from you! Responsibilities: - Lead and mentor a team of customer service representatives to achieve performance goals and deliver outstanding service experiences. - Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence in service delivery. - Handle escalated customer inquiries, complaints, and complex issues in a timely and effective manner. - Monitor key performance indicators (KPIs) and drive performance excellence through ongoing training, coaching, and development. - Collaborate with other departments to ensure alignment on customer service goals and initiatives. - Gather and analyse customer feedback to identify areas for improvement and drive continuous improvement initiatives. Qualifications: - Proven experience in a customer service management role. - Strong leadership, communication, and interpersonal skills. - Excellent problem-solving abilities and a customer-centric mindset. - Proficiency in CRM systems, helpdesk software, and other customer service technology solutions. If you're ready to elevate your career in customer service and make a significant impact in a fast-paced and rewarding environment, click “APPLY” now!

We have an exciting opportunity to work for a rapidly growing bookkeeping and management consultancy company with an extensive portfolio of clients from different company sizes. We are looking for a full-time office/business support manager with a strong financial and bookkeeping skill set to look after both, the general accounting and financial management of the business as well as the day-to-day tasks of managing a busy consultation company. These will be the core tasks but it will also mean carrying out general office manager tasks. You will be responsible for the day-to-day management of other office staff members. You will be expected to thrive from having a varied workload and being happy to assist in other financial and non-financial duties as required. Strong organisational skills are essential for this role as well as a willingness to work towards the company's rapid growth. The role: Specific activities will include (but not be restricted to) - Developing and implementing financial and operational strategies to optimize profitability, and efficiency, and support company objectives. - Planning work schedules, delegating responsibilities and assigning tasks effectively. - Managing correspondence and inquiries related to accounting records, financial position and sales data. - Ensuring that the latest version of policies and standards are approved before effectively publishing these. - Ensuring administration and departmental activities are in line with the latest standards. - Planning, organising and coordinating activities and resources across other offices, including preparing and managing budgets, forecasts, and financial reports with accuracy and timeliness. - Conducting thorough analysis to identify trends, risks, and improvement opportunities. - Monitoring cash flow, liquidity, and financial performance metrics, providing actionable recommendations. - Overseeing accounts payable, accounts receivable, and payroll functions to ensure efficiency and compliance. - Manage relationships with external stakeholders. - Lead and mentor team members, fostering a culture of excellence, collaboration, and growth, - Controlling purchases, managing purchase orders, and overseeing invoice management and bank reconciliation. - Liaise with team members to provide accurate cost information, assist in quotation preparation, - Recording and monitoring office expenditure and budget management, including expense management, petty cash, and staff overtime. - Assist the Director and Senior Management Team in all high-level financial management and decision-making. Personal Profile and Essential Experience: - Bachelor's degree in Finance, Accounting, or related field; - Proven experience (5+ years) in a management role, - Excellent analytical skills, with the ability to interpret complex financial data and communicate insights effectively. - Proficiency in financial modelling, forecasting, and budgeting tools - Demonstrated leadership capabilities, with the ability to inspire and motivate cross-functional teams. - Exceptional interpersonal skills, with the ability to build positive relationships and influence stakeholders at all levels. - Results-oriented mindset, with a focus on driving continuous improvement and achieving business objectives. - High level of integrity, professionalism, and attention to detail, with a commitment to upholding ethical standards. - Highly organised, and commercially responsible, able to manage sensitive data confidentially. - Excellent administration and communication skills, both written and verbal, with a high level of attention to detail. - Flexible working attitude, with a can-do team player approach. - Proficient in MS Office applications. - Must be proficient in the use of Xero accounting for both data entry and analysis and bookkeeping. Job Type: Full-time Salary: £28,000 - £30,000 per year Schedule: Monday to Friday (37.5 hours) Education: Diploma of Higher Education (required) Experience: Management, 5 years (required) Work Location: In person Application Deadline: 29/03/2024

We are provider of manned guarding security services in London, is seeking a skilled and experienced Customer Service Manager/Supervisor to join our team. The successful candidate will be responsible for overseeing the customer service operations, ensuring exceptional service delivery, and maintaining high client satisfaction levels. Responsibilities: 1. Supervise and lead the customer service team, including hiring, training, and performance management. 2. Develop and implement customer service policies and procedures to enhance efficiency and effectiveness. 3. Monitor customer interactions to ensure quality service delivery and provide coaching and feedback to team members as necessary. 4. Handle escalated customer complaints and resolve issues promptly and effectively. 5. Collaborate with other departments, such as operations and sales, to ensure seamless communication and alignment on customer service strategies. 6. Ensure compliance with company standards, regulations, and industry best practices related to customer service. 7. Develop and maintain strong relationships with key clients, serving as the primary point of contact for customer service-related inquiries and concerns. 8. Prepare regular reports and presentations on customer service performance and initiatives for management review. Qualifications: 1. Bachelor's degree in business administration, management, or a related field preferred. 2. Proven experience in a customer service management or supervisory role, preferably within the security industry. 3. Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve goals. 4. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, team members, and other stakeholders. 5. Problem-solving and decision-making abilities, with a focus on delivering solutions and driving continuous improvement. 6. Proficiency in Microsoft Office Suite and customer relationship management (CRM) software. 7. Knowledge of security industry regulations and standards preferred. 8. Flexibility to work occasional evenings or weekends as needed. Join our dynamic team and contribute to our mission of providing exceptional manned guarding security services in London. If you are a customer service professional with a passion for excellence, we want to hear from you. Apply now with your resume and cover letter detailing your relevant experience and qualifications.