Student Services Executive (Maternity Cover)
hace 19 días
Brighton
Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educating and inspiring people through a life-changing educational experience. Were passionate about growing communities of global thinkers and explorers at home and abroad whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures exploring new flavours and learning whats out there. We think of them as global spirits like ourselves. Role and Responsibilities: The Student Services Executive role is customer facing requiring good communication and inter-personal skills projecting a friendly open and professional manner at all times when representing the college. We expect our Student Services staff to be team players able to flex and cover any area outlined below while getting to develop individual strengths and areas of this particular role we are looking for someone who will focus on our social programme and social media as well as admin tasks especially around bookings and accommodation. The ideal candidate will be a creative and outgoing people-person who enjoys being around our wonderful international students. This is a fixed term role to provide support to our Student Services Department as maternity cover until 28th November 2025 Key tasks and responsibilities: • Opening and closing the school ensuring everything is ready before the official opening time for students and ensuring the building is securely closed and presentable during and at the end of the day (depending on shifts)., • Based at reception greet all people entering the building in a friendly way and answer all emails and telephone calls in a timely and professional manner., • Deal with walk-in enquiries selling our courses and processing bookings., • Make yourself available throughout the day for questions and to deal with issues., • Share your knowledge with students to help them make the most of their time., • Meet with students in online pre-arrival meetings and on their first day as part of their induction and conduct satisfaction surveys on arrival and prior to departure., • Keep the college database maintained and up to date with correct student details., • Process bookings to enrol students take payments and send relevant documents to students., • Follow the operational systems procedures and processes to ensure that all governance compliance and Health & Safety standards are maintained., • Communicate with other staff members within the organisation including Sales Marketing Admissions Finance and the Academic team keeping to agreed internal service targets., • Create and run activities for a diverse and fun social programme for all students in line with our Student Experience promise including guest lectures social events and company visits., • Create materials to advertise the social programme (in line with brand guidelines)., • Attend social events and collect photos and testimonials for our social media posts., • Develop fundraising and volunteering events., • Create social media content using reels and posts to boost the schools social media presence brand recognition and impact., • Lead on the organisation of the activity programmes for junior and adult groups that come throughout the year., • Take responsibility for the welfare safety and care of students at all times extra duty of care is required for students under the age of 18., • Report any maintenance or cleaning issues to the Centre Director., • Inform the Student Services Manager and Centre Director of any welfare issues., • Participate in the rota with the college team to provide emergency telephone support out of office hours (evenings and weekends)., • Contact students with low attendance / students who have missed consecutive days by email telephone or in person at Bayswater College., • Keeping accurate upto-date records of all student accommodation bookings., • Place students in host families house shares hotels hostels and student residences., • Identify and stay in the know with any new student accommodation options in Brighton., • Accommodation of groups of international students taking part in education programmes., • Send out accommodation information to students and agents when booked. Knowledge qualifications and experience • Experience of working with individuals & groups of international students taking part in education programmes (desirable)., • Experience of safeguarding of children and best practices (desirable)., • Experience of working with international clients (desirable)., • An undergraduate degree and welfare qualification (desirable)., • Good verbal and written communication skills., • Competence in administration and attention to detail., • Numerate and IT literate with competence in Excel., • Creative and adept at social media., • Approachable friendly and caring., • Resilient with a flexible can-do approach to work., • A team player and able to build rapport and engage with a diverse range of people., • Committed to continuous improvement through being outward looking and reflective., • Passion to deliver a time of their lives experience to our students. What we offer • Competitive remuneration package based on qualifications & experience., • Training & development programs., • Opportunities for career growth within a global organization., • Access to our wide portfolio of courses offered for free or on discounted rates., • People centric inclusive culture with regular wellbeing and social activities., • Extra days off based on the length of service., • Doing good day. (1 paid day off per year for volunteering activities)., • Regular online networking and cross-departmental meetings with the Bayswater team globally. Bayswater is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Bayswater is committed to safeguarding and promoting the welfare of children. As part of our Safer Recruitment Policy you will be asked to explain any gaps in your work and education history. You will also be required to undergo a DBS Enhanced Disclosure check and provide the contact details of at least 2 referees who will be asked specifically if they have any concerns about your suitability to work with people under 18. Evidence of eligibility to work in the UK must be provided at interview stage. We are committed to ensuring that your data is secure with us. For more information you can read our ___We are committed to ensuring that your data is secure with us. For more information you can read our Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educating and inspiring people through a life-changing educational experience. Were passionate about growing communities of global thinkers and explorers at home and abroad whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures exploring new flavours and learning whats out there. We think of them as global spirits like ourselves. Role and Responsibilities: The Student Services Executive role is customer facing requiring good communication and inter-personal skills projecting a friendly open and professional manner at all times when representing the college. We expect our Student Services staff to be team players able to flex and cover any area outlined below while getting to develop individual strengths and areas of this particular role we are looking for someone who will focus on our social programme and social media as well as admin tasks especially around bookings and accommodation. The ideal candidate will be a creative and outgoing people-person who enjoys being around our wonderful international students. This is a fixed term role to provide support to our Student Services Department as maternity cover until 28th November 2025 Key tasks and responsibilities: • Opening and closing the school ensuring everything is ready before the official opening time for students and ensuring the building is securely closed and presentable during and at the end of the day (depending on shifts)., • Based at reception greet all people entering the building in a friendly way and answer all emails and telephone calls in a timely and professional manner., • Deal with walk-in enquiries selling our courses and processing bookings., • Make yourself available throughout the day for questions and to deal with issues., • Share your knowledge with students to help them make the most of their time., • Meet with students in online pre-arrival meetings and on their first day as part of their induction and conduct satisfaction surveys on arrival and prior to departure., • Keep the college database maintained and up to date with correct student details., • Process bookings to enrol students take payments and send relevant documents to students., • Follow the operational systems procedures and processes to ensure that all governance compliance and Health & Safety standards are maintained., • Communicate with other staff members within the organisation including Sales Marketing Admissions Finance and the Academic team keeping to agreed internal service targets., • Create and run activities for a diverse and fun social programme for all students in line with our Student Experience promise including guest lectures social events and company visits., • Create materials to advertise the social programme (in line with brand guidelines)., • Attend social events and collect photos and testimonials for our social media posts., • Develop fundraising and volunteering events., • Create social media content using reels and posts to boost the schools social media presence brand recognition and impact., • Lead on the organisation of the activity programmes for junior and adult groups that come throughout the year., • Take responsibility for the welfare safety and care of students at all times extra duty of care is required for students under the age of 18., • Report any maintenance or cleaning issues to the Centre Director., • Inform the Student Services Manager and Centre Director of any welfare issues., • Participate in the rota with the college team to provide emergency telephone support out of office hours (evenings and weekends)., • Contact students with low attendance / students who have missed consecutive days by email telephone or in person at Bayswater College., • Keeping accurate upto-date records of all student accommodation bookings., • Place students in host families house shares hotels hostels and student residences., • Identify and stay in the know with any new student accommodation options in Brighton., • Accommodation of groups of international students taking part in education programmes., • Send out accommodation information to students and agents when booked. Knowledge qualifications and experience • Experience of working with individuals & groups of international students taking part in education programmes (desirable)., • Experience of safeguarding of children and best practices (desirable)., • Experience of working with international clients (desirable)., • An undergraduate degree and welfare qualification (desirable)., • Good verbal and written communication skills., • Competence in administration and attention to detail., • Numerate and IT literate with competence in Excel., • Creative and adept at social media., • Approachable friendly and caring., • Resilient with a flexible can-do approach to work., • A team player and able to build rapport and engage with a diverse range of people., • Committed to continuous improvement through being outward looking and reflective., • Passion to deliver a time of their lives experience to our students. What we offer • Competitive remuneration package based on qualifications & experience., • Training & development programs., • Opportunities for career growth within a global organization., • Access to our wide portfolio of courses offered for free or on discounted rates., • People centric inclusive culture with regular wellbeing and social activities., • Extra days off based on the length of service., • Doing good day. (1 paid day off per year for volunteering activities)., • Regular online networking and cross-departmental meetings with the Bayswater team globally. Bayswater is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Bayswater is committed to safeguarding and promoting the welfare of children. As part of our Safer Recruitment Policy you will be asked to explain any gaps in your work and education history. You will also be required to undergo a DBS Enhanced Disclosure check and provide the contact details of at least 2 referees who will be asked specifically if they have any concerns about your suitability to work with people under 18. Evidence of eligibility to work in the UK must be provided at interview stage. We are committed to ensuring that your data is secure with us. For more information you can read our
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