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First impressions count, and so do lasting ones! As our Director of Customer Experience, you'll lead our evolution in how we listen, involve and deliver for our customers, setting the standards that influence our whole organisation and the sector. You'll be th

A well-established consumer experiences company in Greater London seeks a Customer & Sales Director for a newly created executive position. Candidates should have senior leadership experience in customer value roles, with a strong track record in commercial improvement. This role involves taking own

Ideal candidates will have senior-level experience in customer-facing organizations, understanding the importance of long-term relationships and service quality. A leading housing association in the UK is seeking a Non-Executive Director to strengthen its Group Board.

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. This role involves managing both in-house and outsourced operations, ensuring exceptional service delivery, and championing operational excellen

A leading housing organization is seeking a Director of Customer Channels to enhance customer experiences in West Yorkshire. This strategic role requires leadership and the ability to drive transformation across customer service channels, ensuring high-performance and regulatory compliance.

As Director of Customer Experience, reporting to the Chief Customer Officer, you will lead the organisation’s resident-first approach shaping customer experience and operational delivery across all resident-facing services as part of the new target operating model. As Director of Customer Experien

A leading employee experience platform in Greater London is seeking a Senior Director to lead the EMEA Customer Experience organization. The ideal candidate will have extensive experience in B2B SaaS and managing leaders, with a focus on driving regional growth and operational excellence. This role

A leading travel experiences firm in Greater London is seeking a Service Delivery Director to define and lead customer service strategy. This role involves managing front-line teams to ensure exceptional service, driving operational excellence, and advocating for customers. With a minimum of 10 year

A multinational IT services company is seeking a Customer Experience Director to lead their Service Desk operations. The ideal candidate will have over 20 years of leadership experience in IT managed services and a strong background in ITIL frameworks.

A leading housing organization in the UK seeks a Director of Customer Service to lead the transformation of customer engagement. Candidates should have experience in social housing or customer-focused regulated sectors. This role involves managing a large remote team, improving customer service proc

First impressions count, and so do lasting ones! As our Director of Customer Experience, you'll lead our evolution in how we listen, involve and deliver for our customers, setting the standards that influence our whole organisation and the sector. You’ll shape sector – leading customer experienc

A housing association in England is seeking an experienced Director of Customer Service to lead their transformation journey. The ideal candidate will motivate a large, remote team while ensuring exceptional customer engagement and resolution of complaints.

The Director of Customer Experience is a critical leadership role responsible for shaping and elevating how customers interact with and feel about Splice. Experience designing scalable support strategies, self‑service systems, and customer journey frameworks. You will oversee customer support stra

A leading insurance firm is seeking a candidate to lead the Customer Relations and Quality Assurance Teams. This role includes developing strategies that align with business growth and ensuring customers receive good outcomes.

Customer Experience Director - Divisional Head. The Customer Experience Director will be responsible for managing the Service Desk function within a large multinational IT managed service company. Strong knowledge of IT service management frameworks, such as ITIL, and demonstrated experience in impl

The Customer Experience Director will be responsible for managing the Service Desk function within a large multinational IT managed service company. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for. You will play a critical role