Customer experience specialist jobs in United Kingdom - Page 4

Air Conditioning Foot Mobile Supervisor Company Overview Our client is a well-established, award-winning M&E maintenance provider, renowned for delivering exceptional service across prestigious commercial contracts. Built on strong family values and a commitment to quality, the business has earned an outstanding reputation in the industry. Growth is driven by long-term client partnerships, high standards of workmanship, and a collaborative team culture, setting the company apart in a competitive market. Role Overview We are seeking an experienced, hands-on Air Conditioning Foot Mobile Supervisor to lead and support a team of engineers across multiple commercial office sites in Central London. This pivotal role ensures the reliable operation of critical building services by delivering Planned Preventative Maintenance (PPM), reactive maintenance, and breakdown support across a variety of air conditioning and ventilation systems. The role requires strong technical expertise across chillers, CRAC units, VRV/VRF systems, split systems, FCUs, and AHUs, with the ability to diagnose faults using BMS graphics and alarms. You will play a key role in maintaining plant reliability, client satisfaction, and regulatory compliance. Key Responsibilities Technical & Operational Lead, supervise, and support a mobile team of AC engineers across multiple sites Deliver PPM and reactive repairs within agreed timeframes Respond efficiently and professionally to breakdowns and reactive callouts Perform detailed fault diagnosis and implement effective remedial actions Maintain accurate site logbooks, service records, and F-Gas documentation Ensure all tools, test equipment, and specialist meters are certified and recorded Compliance & Reporting Ensure full compliance with Health & Safety legislation and company procedures Conduct dynamic risk assessments and enforce safe systems of work Review and adhere to RAMS prior to undertaking any works Submit accurate reports, including near-miss reports and risk assessments Assist management with quotations by assessing scope, labour, and materials Team & Client Engagement Build strong relationships with clients, occupiers, and subcontractors Support engineers in meeting KPIs and SLAs across the contract Promote a culture of safety, compliance, and service excellence Participate in the out-of-hours call-out rota when required Provide mentoring and technical guidance to team members Qualifications & Training Essential: NVQ or City & Guilds Level 2 in Refrigeration & Air Conditioning (Level 3 preferred) City & Guilds 2079 Category 1 (F-Gas) Good standard of education with strong English and Maths skills Desirable: Formal Electrical or Mechanical training Experience working with BMS systems Experience & Skills Hands-on experience maintaining and fault-finding AC systems including chillers, CRAC units, DX systems, splits, VRV/VRFs, FCUs, and AHUs Experience in commercial, corporate, or critical environments (e.g., data centres) Solid understanding of Health & Safety best practices Ability to interpret technical drawings, schematics, and BMS interfaces Proven capability to lead, motivate, and manage a mobile engineering team Personal Attributes Excellent communication and interpersonal skills Calm, professional, and decisive under pressure Strong customer focus with a proactive service mindset Physically fit, able to undertake manual handling (up to 20kg) Comfortable working at height and using vertical access equipment

Accounts Payable Senior Manager (UK & Ire) £Competitive Salary West London This is a high-impact leadership role managing the centralised AP function across a group and is ideal for any AP Manager looking to make an impact through people, change, and process improvement. Driving and supporting standardisation, best practice, system improvement, and change across the UK & Ireland, this role will involve owning and supervising the Accounts Payable function, partnering key stakeholders across the group with a real focus on effective customer service. Key Responsibilities: • Focus and develop robust processes to ensure accurate and timely processing of high-volume invoices, credit notes, and effective resolutions, providing an end-to-end process. * Lead and motivate a large AP team, promoting service excellence and a high-performance culture based on accountability, collaboration, and upskilling the development. * Build and develop relationships with stakeholders across the group and within the AP function, with service-excellence and collaboration a key goal. * Manage change, identifying and supporting opportunities for continuous improvement. * Leadership with a focus on people and their retention and development, ensuring the continuous improvement focus extends to team capabilities through KPI, performance metrics, and ongoing colleague development. * Ensure high-level financial controls are in place and maintained in line with reporting as well as operational and business goals. Background and Experience: • Proven and demonstrable experience of leading an Accounts Payable Function. * Demonstrable experience of managing change with a continuous improvement mindset. * Strong leadership and relationship management skills with the ability to both build a team and develop relationships with key stakeholders. * Experience across systems would be ideal, with any experience of automation software a strong advantage. Are you looking to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit

Building Services Engineer Location: Dartford, Kent (with travel throughout Southern England, primarily London and the Home Counties) Hours: 42.5 hours per week, Monday to Friday, 8:00 am – 5:00 pm Reporting to: Building Services Contract Manager Purpose of the Role The Building Services Engineer is responsible for delivering high-quality Planned Preventative Maintenance (PPM) and reactive repair services across client sites. The role ensures all works are completed safely, efficiently, and to the satisfaction of clients while maintaining compliance with statutory and company standards. Key Responsibilities Maintenance & Repairs Complete all planned and reactive maintenance tasks in line with schedules and service level agreements Diagnose faults and carry out effective repairs to building services systems Reporting & Documentation Produce clear, accurate reports, timesheets, and service documentation in a timely manner Identify defects, provide parts lists, and estimate repair timescales for the Building Services Contract Manager Emergency Response Attend reactive tasks and emergency callouts as directed by the helpdesk team Participate in the out-of-hours call-out rota as required Client & Professional Standards Maintain a professional image and approach at all times Build and maintain positive relationships with clients, colleagues, and subcontractors Health, Safety & Compliance Ensure a safe and healthy working environment in accordance with Health & Safety, Environmental Health, and COSHH regulations Comply with current legislation, industry standards, and company policies Accountabilities Adhere to company policies on Health & Safety, Environmental Management, and COSHH Maintain compliance with relevant legislation and company procedures Communicate effectively with supervisors, management, and specialist subcontractors to maintain service standards Report directly to the Building Services Contract Manager No direct line management or budgetary responsibility Skills & Requirements Technical & Professional Skills Strong background in mechanical building services maintenance Proven experience delivering PPM and reactive maintenance Proficient in fault finding and repair of control circuits Ability to work in accordance with statutory maintenance obligations Education & Qualifications Good basic education with strong written and spoken English and basic mathematical skills Recognised mechanical services qualification Health & Safety Sound understanding of Health & Safety regulations, environmental impacts, and risk assessments Experience working in compliance-led environments, including lone working procedures Communication & Teamwork Strong communication skills and ability to engage effectively at all levels Flexible, adaptable, and collaborative approach to teamwork Personal Attributes Resilient and effective under pressure Comfortable working at height Customer-focused with a commitment to delivering high levels of service Proactive, solution-oriented, and committed to continuous improvement Highly organised, self-motivated, and able to prioritise workloads to meet deadlines Takes ownership and responsibility for work delivery Additional Requirements Willingness to work overtime, including a minimum of two weekends per month Participation in an on-call rota Full, clean UK driving licence (essential) Desirable Experience & Skills Experience working with Building Management Systems (BMS) RAMS (Risk Assessment and Method Statement) training Ability and willingness to work outside core discipline when required IT literate, with experience using CAFM systems, Microsoft Office, and Project Membership of a relevant professional body This role offers a challenging and rewarding opportunity to work across multiple sites, delivering high standards of building services maintenance while developing professionally in a compliance-led environment.

Anti-Social Behaviour Resolution Specialist Join a values-led housing organisation as an Anti-Social Behaviour Resolution Specialist, managing complex ASB casework, legal proceedings and multi-agency partnerships to deliver effective community safety outcomes and excellent customer service. If you’ve also worked in the following roles, we’d also like to hear from you: Housing Officer, Tenancy Enforcement Advisor, Community Safety Officer, ASB Investigator, Neighbourhood Officer, Tenancy Enforcement Officer, Community Safety Advisor, Anti-social Behaviour Officer, ASB Case Manager, Community Safety Specialist, ASB Officer, Police Officer, PCSO / Police Community Support Officer OR if you’ve been involved in investigating complex cases (ideally ABS) or managed ASB cases within the Housing Sector or Local Authority Setting SALARY: £34,800 to £42,126 per annum + Generous Benefits (see below) LOCATION: Hybrid working partly from the office in Ealing, West London (W5) and partly from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday Please note: Full clean UK driving license and own vehicle is essential for this role JOB OVERVIEW We have a fantastic new job opportunity for an Anti-Social Behaviour Resolution Specialist to take ownership of a complex caseload of anti-social behaviour cases across multiple tenures. As an Anti-Social Behaviour Resolution Specialist you will lead on case management, tenancy enforcement and safeguarding, working in partnership with legal teams, Police and Local Authorities to achieve sustainable resolutions and protect communities. The Anti-Social Behaviour Resolution Specialist will draft legal documentation, prepare witness statements, attend court hearings and provide expert advice across the organisation, ensuring compliance with housing legislation and best practice. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Anti-Social Behaviour Resolution Specialist include: • Case Management: Manage a complex caseload of ASB cases across multiple tenures, interpreting tenancy agreements and leases to ensure appropriate enforcement action, • Legal Preparation: Prepare detailed witness statements, draft Notices Seeking Possession and compile court-ready documentation, • Court Representation: Work alongside the in-house legal team and represent the organisation at court hearings, • Multi-Agency Working: Attend multi-agency meetings with Police, Local Authorities, MPs, Councillors and community partners to support case resolution, • Customer Service: Maintain regular communication with residents, delivering high standards of customer care and support, • Victim and Perpetrator Support: Provide advice, referrals and ongoing assistance to victims and alleged perpetrators throughout the lifecycle of a case, • Stakeholder Engagement: Build and maintain strong professional relationships across all boroughs and partner agencies, • Record Keeping: Maintain accurate case management records on IT systems and ensure effective manual documentation where required, • Advisory Support: Provide guidance and coaching to colleagues on lower-level ASB cases and quality assurance in ASB practice CANDIDATE REQUIREMENTS ESSENTIAL • Full UK driving licence and access to own vehicle with the ability to travel across the operational geography, • Degree level qualification (or equivalent) or relevant professional experience with evidence of continuing professional development in housing, ASB or legal frameworks, • Previous experience managing complex ASB casework including contested legal action and mediation, • Up-to-date knowledge of anti-social behaviour legislation, regulation and best practice, • Experience drafting legal and court documentation and representing cases at court, • Proven ability to manage workload, prioritise complex cases and meet deadlines, • Strong written and verbal communication skills with the ability to build rapport with residents and colleagues, • Confident stakeholder management skills within multi-agency environments, • Excellent IT skills with experience using case management and reporting systems, • GCSEs (or equivalent) in Maths and English, Grades A* to C DESIRABLE • CIH membership or willingness to work towards a recognised housing qualification, • Experience in coaching, training and quality assurance relating to ASB practice This role requires an Enhanced DBS check BENEFITS • 25 days’ holiday (Plus Bank Holidays) • Up to 8% contributory pension • A generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14442 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. Police Officer | PCSO | Police Community Support Officer | Social Housing | Community Safety Officer | Neighbourhood Officer | Tenancy Enforcement Officer | Public Protection Officer | Community Enforcement Officer | ASB Enforcement Officer | Safer Neighbourhoods Officer | Local Authority Enforcement Officer AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online |

Our client is a leading UK Property Specialist established almost 40 years ago with stunning offices across the UK. Jobwise work in partnership to provide temporary reception cover across the portfolio of properties. Each building is unique and whilst the product and sites are highly prestigious the internal teams are very friendly. If you are looking for flexible temporary work that range from ad hoc days to long term cover, we would love to hear from you. What you will be doing as a Receptionist /Front of House Host? • This role would consist of multiple assignments varying in length to cover annual leave, training and sickness * Responsible for providing Reception support and ensuring seamless and quality customer service for all guests and employees at the company * Be the first point of call for all guests & visitors - greeting them on arrival and handling their enquiries * Answering and directing phone calls * Managing conference room bookings and ensuring that they are set up and ready for use. Arranging refreshment and catering requests * Additional ad hoc reception duties as they arise What experience do you require for the Receptionist /Front of House Host? • A background in hospitality, Front of House or within a customer-oriented business * Previous experience in reception or hosting would be beneficial * Excellent communication skills * Strong customer service and well organised * What will you LOVE about the role of Receptionist /Front of House Host? * Work hours: Monday - Friday 8 am to 5pm * Pay rate £13.45 per hour * Weekly pay * Paid holidays up to 28 days per year Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

First Line Support Engineer / IT Service Desk Technician Join a forward-thinking managed services organisation as a 1st Line IT Support Engineer delivering IT support, troubleshooting and cloud computing solutions. This hybrid role offers exposure to Microsoft Azure, cybersecurity and digital transformation projects. If you’ve also worked in the following roles, we’d also like to hear from you: IT Helpdesk Analyst, 1st Line Support Engineer, First Line Support Technician, Technical Support Engineer, Application Support Analyst, Cloud Support Engineer, IT Support Technician, IT Technician, Service Desk Analyst, Technical Support Engineer, IT Helpdesk Analyst, IT Support Specialist. SALARY: £28,000 - £34,000 per annum DOE + Benefits (see below) LOCATION: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday Fantastic Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for a First Line Support Engineer / IT Service Desk Technician to join a dynamic managed services environment supporting a diverse client base across corporate IT and cloud computing platforms. As a First Line Support Engineer / IT Service Desk Technician you will provide 1st line technical support, troubleshooting Windows and macOS systems, managing user accounts and contributing to cybersecurity best practice. You will work within ITIL-aligned service desk processes. The organisation is seeking a motivated First Line Support Engineer / IT Service Desk Technician who thrives in a fast-paced IT support setting, enjoys continuous learning and is keen to develop Microsoft Azure, Modern Desktop and Intune expertise. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the First Line Support Engineer / IT Service Desk Technician include: • 1st Line Support: Act as the initial point of contact for IT helpdesk queries, logging, categorising and prioritising incidents, • Technical Troubleshooting: Diagnose and resolve issues across desktops, laptops, mobile devices and operating systems including Windows and macOS, • User Account Administration: Manage password resets, account updates and multi-factor authentication via Active Directory and Azure AD, • Hardware and Software Setup: Install, configure and maintain hardware, applications and business systems, • Service Desk Documentation: Maintain accurate records within ticketing systems and contribute to knowledge base articles, • Customer Service Delivery: Provide clear, jargon-free communication and timely updates to end users, • Continuous Improvement: Identify recurring issues and support service improvement and process optimisation initiatives, • Professional Development: Engage in Microsoft certification training including Azure, Intune and Modern Desktop CANDIDATE REQUIREMENTS • Previous experience in IT support, IT helpdesk or technical support within a managed services or corporate IT environment, • Experience with troubleshooting Windows and macOS operating systems, • Familiarity with ITIL processes and service desk best practice, • Experience with Active Directory and Azure AD user administration, • Microsoft certifications such as AZ-900, MS-900 or SC-900, or willingness to achieve them, • Strong communication skills with the ability to explain technical concepts clearly, • Ability to prioritise workloads and manage incidents in a fast-paced environment, • A proactive approach with a passion for cloud technologies, cybersecurity and continuous learning BENEFITS • Learning and development opportunities including Microsoft certifications and internal and external training, • Career progression opportunities, • 21 days holiday increasing after 3 years of service plus public holidays and Birthday off, • Private healthcare after probation, • 40% off gym membership, • Great pension scheme from day one, • Cycle to work scheme, • Eyecare vouchers, • Central location, next to a famous food market, • A friendly, inclusive, sustainable work environment, • Regular social events (tech-infused minigolf and darts, pool, and more!), • Electric car scheme after 2 years of service, • Recruitment referral scheme APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14439 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

Dog Wellbeing Technician Hands-on animal care role supporting dog wellbeing, specialist healthcare and behaviour monitoring within a kennel environment. Ideal for someone with animal care experience, dog handling skills and a passion for welfare and safeguarding. If you’ve also worked in the following roles, we’d also like to hear from you: Animal Care Assistant, Kennel Assistant, Veterinary Care Assistant, Pet Care Assistant, Dog Care Technician, Animal Care Technician, Kennel Technician SALARY: £26,400 - £28,400 per annum pro rata (including weighting allowance) + Excellent Benefits (see below) LOCATION: Woodford, Redbridge, Essex (IG8) JOB TYPE: Full-Time, 12 Month Fixed Term Contract WORKING HOURS: 35 hours per week on a rota basis covering Monday to Sunday. Shifts between 7am and 9pm and every third weekend JOB OVERVIEW We have a fantastic new job opportunity for a Dog Wellbeing Technician to support the health, welfare and behavioural development of dogs preparing to change lives. As a Dog Wellbeing Technician you will deliver daily husbandry, monitor wellbeing and provide specialist canine healthcare support within a kennel environment, ensuring high standards of animal welfare and safeguarding. Working closely with volunteers and colleagues, the Dog Wellbeing Technician will coach, mentor and communicate effectively, helping others build confidence in routine dog care and positive handling techniques. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the Dog Wellbeing Technician include: • Dog Care Management: Oversee the day-to-day care of a group of dogs, ensuring routine husbandry and wellbeing needs are met, • Health Monitoring: Identify health concerns, make informed decisions and escalate issues promptly in line with procedures, • Behaviour Support: Maintain and develop dog behaviour using positive reinforcement handling techniques, • Volunteer Supervision: Lead and support dog wellbeing and fostering volunteers to perform their roles effectively, • Training Delivery: Provide coaching and technical guidance on routine canine healthcare and welfare practices, • Record Keeping: Maintain accurate records, interpret health data and identify local trends or concerns, • Stakeholder Communication: Communicate clearly with internal teams, volunteers and dog owners, clarifying technical information where required, • Dog Transportation: Transport dogs safely for health-related appointments across the region, • Team Support: Assist with additional duties to ensure the effective running of the site CANDIDATE REQUIREMENTS ESSENTIAL • Qualification in animal care, or equivalent relevant work-based experience, • Previous experience working in a kennel or animal care environment, • Proven understanding of animal wellbeing, dog care principles and common health conditions, • Ability to handle and walk a range of dog breeds, ages, sizes and temperaments, • Experience supporting volunteers or within a customer-focused organisation, • Computer literate with Microsoft Office skills and ability to use databases, • Effective communication, organisation and time management skills, • Ability to make decisions, problem solve and remain emotionally resilient, • Able to meet travel requirements, including transporting dogs, • Eligibility to work in the UK DESIRABLE • Experience coaching or mentoring colleagues or volunteers, • Knowledge of animal first aid, • Understanding of positive reinforcement training techniques BENEFITS • Generous annual leave: 26 days rising to 28 days after three years (pro rata), plus bank holidays, • Employee Assistance Programme providing confidential wellbeing support, • Wellbeing Buddies offering confidential peer support, • Menopause Champions providing dedicated guidance and resources, • Cycle-to-work scheme with a wide range of bike options, • Eye care vouchers for free tests and VDU glasses contributions, • Hearing tests for colleagues working in kennel environments, • Discounts and cashback across retail, supermarkets, travel and more, • Pension scheme with employer matching plus 2%, up to 9% employer contribution, • Life assurance at four times salary, with options to increase cover, • Flexible benefits allowance (3% of salary) for gym memberships, health plans, dental insurance, travel insurance, critical illness cover, additional life assurance and the option to buy or sell annual leave The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment. Please note: we reserve the right to close any of our vacancies early. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14435 Full-Time, Contract Jobs, Careers and Vacancies. Find a new job and work in Exeter, Devon. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online |