Customer experience jobs in Earley

Job Title: Office Manager Location: 400 Thames Valley Park Drive, Reading, England RG6 1PT Company: Jachub Services LTD About Us: Jachub Services LTD is a premier service provider dedicated to delivering exceptional administrative and operational support to our clients. We pride ourselves on our commitment to excellence and efficiency. We are currently seeking a skilled Office Manager to join our team in Reading. Job Summary: As the Office Manager at Jachub Services LTD, you will be a crucial part of our organisation, ensuring the smooth and efficient operation of our office. Your role will encompass a variety of administrative, financial, and human resources functions to maintain an organised and productive work environment. You will work 37.5 hours per week with an annual salary of £41,000. Key Responsibilities: Administrative Management: Oversee daily office operations and procedures. Manage office supplies inventory and place orders as necessary. Ensure the office is clean, organised, and well-maintained. Coordinate office activities and operations to secure efficiency and compliance with company policies. Human Resources Support: Assist with the recruitment process by posting job ads, scheduling interviews, and conducting initial screenings. Onboard new employees, ensuring they are equipped with the necessary resources and information. Maintain employee records and ensure confidentiality. Process payroll and manage employee benefits programs. Financial Oversight: Assist in the preparation of the office budget. Monitor office expenses and costs, identifying opportunities for cost reduction. Manage accounts payable and receivable. Prepare and submit expense reports. Communication and Coordination: Act as the point of contact for internal and external clients. Handle correspondence, phone calls, and emails. Schedule meetings and appointments, and manage calendars for senior staff. Coordinate and plan office events, meetings, and team-building activities. IT and Facility Management: Liaise with IT support to ensure office technology is functioning correctly. Oversee maintenance of office equipment and arrange for repairs as needed. Ensure compliance with health and safety regulations. Qualifications: Proven experience as an office manager or in a similar administrative role. Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with office management software. Excellent organisational and time-management skills. Strong interpersonal and communication skills. Ability to multitask and prioritise tasks effectively. Technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team, you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do. We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants. Interested? We can’t wait to hear from you. We are looking for highly motivated reliable individuals to join our rapidly growing team. What you will do on a typical day: Debrief drivers to ascertain if any difficulties were encountered and to obtain management information Proactively manage your shift within the transport operation on site Ensure the transport department is legally compliant in line with current legislation Identify and resolve operational issues and where appropriate escalate to the Transport Manager What you need to succeed : Excellent communication skills both verbally and in writing Fully competent in Microsoft Office Can work as a team player and be self-motivated Excellent customer service skills Schedule: 8 hour shift Day shift Work Location: In person Job Types: Full-time, Permanent start date ! On-site parking Relocation assistance UK visa sponsorship Flexible Language Requirement: English not required Schedule: Day shift Flexitime Overtime Weekend availability Ability to commute/relocate: Reliably commute or planning to relocate before starting work (Required) Education: Intermediate (Preferred) Experience: Driving: 1 year (Required) MS OFFICE: 1 year (Required) Transport Administrator: 1 year (Required) Customer service: 1 year (Required) Delivery driver: 1 year (Required) Language: ENGLISH (Preferred) License/Certification: Driving Licence (Required) Work Location: In person & hybrid work Strong attention to detail and problem-solving skills. A valid driver’s license may be required. Minimum IELTS score of 4.0 (International English Language Testing System) for effective communication in an English-speaking work environment. Compensation: Starting Annual Salary: £41,000 Benefits: Health and dental insurance options. Opportunities for professional development and training. A supportive and collaborative work environment.

Job Title: Sales Administrator Location: 400 Thames Valley Park Drive, Reading, England RG6 1PT Company: Jachub Services LTD About Us: Jachub Services LTD is a premier service provider dedicated to delivering exceptional administrative and operational support to our clients. We pride ourselves on our commitment to excellence and efficiency. We are currently seeking skilled Sales Administrators to join our team in Reading, Berkshire. Job Summary: As a Sales Administrator at Jachub Services LTD, you will play a crucial role in supporting our sales team by managing customer databases, processing orders, and handling customer inquiries. Your efficiency and attention to detail will be essential in ensuring our sales processes run smoothly and our customers are satisfied. You will work 37.5 hours per week with an annual salary of £39,000. Key Responsibilities: Sales Support: Provide essential support to the sales team by managing customer databases, processing orders, and handling customer inquiries. Ensure that sales representatives are equipped with the necessary information and resources to close deals effectively. Customer Relationship Management: Communicate directly with customers to ensure satisfaction, handle complaints, and provide timely updates on orders and services. Enhance customer loyalty and repeat business through excellent customer service. Assist in implementing sales strategies and campaigns. Coordinate with marketing teams to ensure that promotional activities are effectively executed. Administrative Duties: Manage and maintain sales tools and equipment. Ensure that sales-related documentation Records are up-to-date. Quality Control: Inspect completed work to ensure it meets quality standards, making any necessary adjustments or touch-ups. Adhere to safety regulations and guidelines while working. Qualifications: Proven experience as a sales administrator or in a similar administrative role within the sales department. Proficiency in various sales software and a strong understanding of sales processes. Excellent organisational and time-management skills. Strong interpersonal and communication skills. Strong attention to detail and problem-solving skills. Knowledge of safety procedures and practices in the sales field. A valid driver’s license required . Minimum IELTS score of 4.0 (International English Language Testing System) for effective communication in an English-speaking work environment. Compensation: Starting Annual Salary: £39,000 Benefits: Opportunities for professional development and training. A supportive and collaborative work environment.