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hackajob is collaborating with Made Tech to connect them with exceptional professionals for this role. \n Description \n \n Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. \n About the role \n As a Client Partner, you will be responsible for growing a portfolio of strategic accounts within one of our Industry Sectors. Specifically this role will be within Public Safety & Defence, with a strong focus on Home Office. You’ll develop a strong understanding of the challenges faced by your clients and work with a multidisciplinary account/pursuit team to support your client to overcome them. \n \n You will report to an Industry Director and lead on the creation and execution of a strategic account plan for each of your clients and work with the account teams and staff on the ground to ensure we’re making strong progress towards our strategic growth goals in your accounts. \n \n You’ll develop a razor sharp understanding of your clients business problems, public sector challenges, department policies and Made Tech’s value proposition and be able to communicate this effectively to audiences of varying levels of digital and technology maturity. \n \n You will be expected to identify specific sales opportunities within your accounts and to proactively take new ideas to your clients as well as network, gain referrals and outreach to key stakeholders in your target client portfolio. You’ll lead on the qualification, pursuit and capture of these opportunities and will personally hold a multi-million pound annual sales target, which depending upon client portfolio, will range from £5M to £20M. \n \n You’ll be expected to identify senior stakeholders, build strong strategic relationships and become a trusted and valued partner. You’ll also be expected to work with marketing to help build awareness in your accounts and target accounts. You will be expected to continually build your network and our influence within the client's organisation. You will expect to develop your (see below) and be a trusted advisor to your clients. \n \n Working in conjunction with Finance, you’ll manage account profitability and take the lead on the commercial negotiation of rate cards and contractual terms, to ensure they are inline with the wider business guidelines. \n \n Key Responsibilities \n \n There are six core role competencies for this role: \n 1. Expert in your Client's Business \n\n • Understand your client's strategy, goals, and challenges through continual research.\n, • Understand and learn how the public sector works\n, • Be an expert in GDS ways of working \n, • Regularly meet stakeholders, be a visible presence\n, • Understand the client organisation and who the decision makers are\n, • Attend governance meetings and showcases\n, • Understand our competitors, their profile with the client and their relationships\n, • Build relationships with commercial and portfolio holders to understand their pipeline\n\n 1. Expert in Made Tech Capabilities & Services \n\n • Understand our USPs and how they differ to competitors\n, • Understand how we work and deliver\n, • Understand what good delivery looks like\n, • Understand Made Tech’s missions and values\n, • Understand Made Tech’s capabilities and how to apply them to clients\n, • Build relationships with capabilities and our delivery teams\n, • Have read Made Tech’s books\n, • Can talk about 5-8 relevant case studies as though you were on the project\n, • Stay current with relevant Made Tech projects, proposals and marketing\n, • Share supporting content with each other\n\n 1. Trusted Advisor \n\n • Have empathy with clients, be client first.\n, • Consult to the root cause of the problem. \n, • Be a problem solver.\n, • Strive to learn. Show and develop your level of understanding.\n, • Be a great listener, be transparent, be human, build personal relationships and trust\n, • Be available, responsive and act fast.\n, • Understand reasons, constraints, challenges and impact\n, • Establish facts and summarise (understanding, actions)\n\n 1. Leading Account Teams \n\n • Develop an Account Strategy that brings value to the client, our team and our business. \n, • Meet regularly to review and set goals.\n, • Set clear roles and responsibilities.\n, • Motivate the Account Team. Build and grow relationships. Listen and act on issues.\n, • Motivate and support the entire team to support growth that brings value both to clients and to Made Tech.\n, • Capture and share intel. Motivate and support delivery teams to report back opportunities.\n, • Be the CEO of the account: \n \n, • Outward Facing\n, • Understanding of the Market\n, • Understanding of the Competition\n, • Building and Motivating a Senior Team\n, • Creating a clear strategic plan\n, • Driving execution against the plan\n \n, • Coach account team members. \n, • Ensure account management and client service is delivered to the highest of standards.\n\n 1. Outreach and Networking \n\n • Use, and continually experiment with, a variety of channels (eg: client referrals, partners, MT SLT, hallways, events, authoring blogs, social media, email, LinkedIn)\n, • Build relationships with a variety of stakeholders\n, • Prioritise relationships with key decision makers and senior stakeholders right up to C-level.\n, • Consistently commit time to outreach to generate new stakeholder meetings.\n, • Be credible. Bring value. Be equal business partners.\n, • Bring clients together.\n\n 1. Sales Leadership \n\n • Commercial, finance, P&L understanding and the key elements of what makes work more and less profitable for us\n, • Own revenue goals and have a clear plan to achieve them. \n, • Managing account teams to maximise margin and profitability over time\n, • Optimising rates and margin to increase our chances of winning and delivering profit goals\n, • Negotiate favourable contracts and working arrangements that reduce business risk and cost.\n, • Work with client commercial teams to ensure we have the right relationship, commercial governance and commercial team is clear on our value add\n, • Strong contractual and commercial client management\n, • Create proactive, win-win opportunities by leveraging the team around you.\n, • Understand industry data, contract expiries, track and attend pre-market engagement.\n, • Balance investment in short and longer term opportunities.\n, • Understand what is required to win an opportunity. Create a plan and execute on it (win strategy).\n, • Feedback intel to help Made Tech, helping the business improve and win upcoming opportunities.\n, • Understand what a good proposal looks like. As Sales Lead, help proposal teams deliver excellence.\n\n \n Skills, Knowledge & Expertise \n \n You will have: \n\n • A strong track record in developing growth in your strategic accounts, up-selling and cross-selling new services and building strong, long-lasting value-based relationships with stakeholders.\n, • Excellent knowledge of digital service concepts and our markets, with the ability to articulate the distinct aspects of products and services and position them against competitors.\n, • Expertise in consulting and building strategic account plans and managing account teams to drive exceptional growth and where necessary you will also be prepared to operate as a pioneer and build pursuit teams to further a new business\n, • A strong track record in winning multiple multi-million-pound contracts and delivering against quarterly and annual targets.\n, • An appreciation and knowledge of technology delivery, agile methodologies, etc.\n, • Broad technology experience and a sound awareness of technology and public sector trends and policies \n, • Ability to operate in a highly competitive and pressurised environment, making sensible decisions that do not compromise Made Tech and our clients.\n, • Ability to communicate, present and influence credibly and effectively at all levels of the customer organisation, including executive and C-level.\n, • Expert networking skills and the ability to build strong and appropriate relationships with senior stakeholders.\n, • Home Office experience and existing relevant networks would be beneficial, but not essential to the role.\n\n \n At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our \n talent team \n if you’d like an informal chat about the role and your suitability before applying. \n \n Job Benefits \n Support in applying \n If you need this job description in another format, or other support in applying, please email talent@madetech.com. \n \n We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. \n When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We’ve put together \n this blog \n as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. \n Life at Made Tech \n We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from \n our blog, where we talk about mental health, communities of practice and neurodiversity \n (as well as our client work and best practice). \n \n Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you’d like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. \n Benefits \n We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. \n \n Here are some of our most popular benefits listed below: \n 30 days Holiday \n • we offer 30 days of paid annual leave plus bank holidays \n Flexible Working Hours \n • we are flexible with what hours you work \n Flexible Parental Leave \n • we offer flexible parental leave options \n \n Remote Working \n • we offer part time remote working for all our staff \n \n Paid counselling \n • we offer paid counselling as well as financial and legal advice \n \n About Made Tech \n Made Tech is on a mission to use technology to improve society - for everyone. We help organisations transform, deliver and manage world-class digital products and services. \n \n Today, you can see our services (and people!) in action, such as the design and build of the Homes for Ukraine service, delivered in 2 weeks. We’re helping local authorities make it easier and quicker for people to log housing repairs online. By digitalising access to NHS services we’re making it more accessible, such as children needing mental health support. \n \n All this great experience is enabling us to support new areas, like energy. We’re helping to drive better environmental outcomes by improving network performance through real-time asset monitoring, which means less wasted energy. \n \n We were recently named as a finalist in the Raising the Bar for Workplace Transparency Award in the Shift People Awards. This is a recognition of our many great initiatives, such as our open-access employee handbook that we launched 5 years ago.

hackajob is collaborating with Lendable to connect them with exceptional professionals for this role. \n About Lendable \n Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: \n\n • \n One of the UK’s newest unicorns with a team of just over 700 people \n • \n Among the fastest-growing tech companies in the UK \n • \n Profitable since 2017 \n • \n Backed by top investors including Balderton Capital and Goldman Sachs \n • \n Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) \n\n So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. \n We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. \n Join us if you want to \n\n • \n Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 \n • \n Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo \n • \n Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting \n\n About the role \n Personal loans are the fastest-growing consumer credit product in the US - originations increased 26% last year alone to a record high. Americans are actively seeking cheaper, faster, more transparent alternatives to credit card debt and traditional bank loans. \n Having built a market-leading, profitable business in the UK, Lendable launched US Personal Loans in 2022. Four years of building credit models, customer journeys, operational infrastructure and nearly $500m in originations - and the foundation is set. What comes next is the exciting part: aggressive growth into the largest lending market in the world. \n We're hiring a Product Manager to own multiple product areas to support this expansion - defining strategy, shipping features, and driving outcomes end-to-end. \n What you'll be doing \n This isn't a "write tickets and attend standups" PM role. You'll own real problems such as: \n\n • \n Getting our proprietary credit models into production - working with data science to turn research into real lending decisions \n • \n Designing and personally building automations that make our operations team dramatically more efficient \n • \n Using data to ideate the most valuable initiatives that could improve credit quality, reduce losses, help the customer, or grow volume \n • \n Figuring out how best to use LLMs to intelligently aid with customer service, servicing, collections \n • \n A/B testing customer journeys from application through to servicing - finding what actually moves conversion, satisfaction, and repayment \n • \n Improving the post-origination experience - payments, customer support, and everything that happens after a loan is funded \n • \n Leading the team, aligning and motivating everyone around you, continuously improving the tools and processes we use to deliver at speed \n\n Your team \n You'll report to the Head of Product and collaborate closely with the Managing Director of US Loans. You'll join three other PMs and work most closely with: \n\n • \n ~14 engineers (mostly backend), split across London and Europe \n • \n A data science team (2–3 people) building credit and pricing models \n • \n A credit risk team (~4 people) - some of your closest collaborators \n • \n A growth team (1-2 people) focused on acquisition \n • \n Operations agents - you'll build the tools that make their work better \n\n The team spans our London office, European remote engineers, and our Arlington, Virginia office near DC. \n AI at Lendable - we're serious \n We want to build the most AI-forward financial services company in the world. \n Our PMs don't just manage products. They use AI to push the boundaries of what one person can achieve. Today, PMs at Lendable write python and SQL to generate analytical insights that used to need teams of analysts. They commit PRs to production for straightforward features. They build their own agent workflows to automate repetitive work. \n The PM role here is genuinely expanding in all directions, and we expect you to be excited about this. You've been tinkering already - side projects, personal agents, AI-assisted analysis, building tools with Claude Code or similar. You don't wait to be told what AI can do; you've been finding out yourself. \n If you want to work somewhere that treats AI as a force multiplier for ambitious people - not a bullet point on a slide deck - this is it. \n What we're looking for \n\n • \n 3+ years in Product, Strategy, or Analytics; at least 1 in a PM role \n • \n 1+ years in fintech, financial services, or a strong grasp of lending and credit \n • \n You’re a highly curious, systems thinker who connects dots and thinks through end-to-end impact \n • \n You've built with AI - agents, workflows, code generation, analysis. Show us what. \n • \n Track record of shipping products that moved real business metrics \n • \n Very comfortable with data, analysis and SQL - you know what questions to ask, and you answer them yourself \n • \n Bonus: high-growth startup or scale-up experience \n\n Don’t worry if you don’t quite meet all of these criteria, we’d love to have a chat with any great candidates! \n Your objectives \n\n • \n You break complex problems into shippable pieces \n • \n You decide under ambiguity and own the outcome \n • \n You communicate crisply - to the MD, to engineers, in a spec \n • \n You build cross-functional relationships and pull the right people together \n • \n You move fast, default to action, and course-correct when needed \n\n Compensation \n\n • \n Strong base salary benchmarked to market, scaled to your experience and level \n • \n Equity vesting over four years. Lendable has been profitable since 2017 - one of very few fintechs globally that can say that - and is building towards what comes next. \n\n Interview process \n We respect your time and move quickly: \n 1. Intro call (remote) - 30 min with our talent team (~Week 1) \n 1. Product chat (remote) - 45 min with the Head of Product to discuss your background and how you think about product (~Week 2) \n 1. Take-home exercise (remote) - a practical product challenge in your own time, followed by a video debrief (~Week 2-3) \n 1. Final round - typically CPO, US Loans MD, and Engineering Manager, Head of Product (~Week 3) \n Life at Lendable \n\n • \n Winning team: the opportunity to scale up one of the world’s most successful fintech companies \n • \n Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites \n • \n Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls \n • \n Health coverage: support for your physical and mental wellbeing, including private health cover \n • \n Retirement & savings: long-term financial wellbeing through retirement savings plans \n • \n Employee referral programme: earn a competitive bonus when you refer successful new team members \n • \n Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations \n • \n Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations \n\n Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner. \n Check out our blog!

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.About Agentforce ServiceAgentforce Service is Salesforce's complete agentic service platform — built for every type of service, in any industry, across any channel. Powered by Agentforce, it is the only platform where AI agents and human service representatives work together in real time to resolve issues faster, personalise every interaction, and deliver support across every channel — spanning customer service, IT Service Management (ITSM), and HR service to unify service delivery across every department on a single intelligent platform.With the industry's fastest-growing AI adoption rate — agentic AI use in service grew from 39% to 66% in a single year — Agentforce Service equips businesses to meet customers where they are, across voice, digital messaging, web chat, email, WhatsApp, and more. Autonomous Agentforce agents handle high-volume interactions 24/7, while the Service Rep Assistant supports human agents with real-time next-best-action suggestions, case summaries, and AI-powered knowledge recommendations — delivering faster resolution, higher CSAT, and lower operating costs across a blended human and AI workforce.We are looking to hire an Account Executive to join the Agentforce Service team and help drive growth for one of Salesforce's fastest-growing products. This role covers the full Agentforce service platform — spanning Contact Centre, ITSM, and HR Service — with a particular focus on Agentforce Voice, Digital Engagement, and Agentforce for Service.Required Skills and QualificationsDemonstrated success in quota-carrying, technology solution-based direct salesProven experience working with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement softwareAccount Planning: Ability to build and execute account plans to retain and grow ACV with existing customers, with a focus on upsell and cross-sell opportunitiesResearch and Discovery: Skill in uncovering customers' current processes, business objectives, and strategic goals through discovery, use cases, and value hypothesesSolutioning: Ability to identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack — including customer service, ITSM, and HR service capabilitiesCustomer Communication: Ability to engage customers clearly and confidently across written, verbal, and presentation formats, using tools such as Slack, Google Slides, and ZoomResource Application: Experience driving results by leveraging available resources, tools, and internal teams effectivelyTeam Selling: Ability to align and engage account teams and partner ecosystems to support deal progression and long-term customer successPreferred Skills and QualificationsStrong interpersonal and communication skillsFamiliarity with sales methodologies (e.g. MEDDIC, Challenger, Command of the Message)Experience developing business cases and service requirements, and building strategic partnershipsAbility to work effectively in a fast-paced, high-growth environmentConsistent track record of meeting or exceeding quotaExperience collaborating across multiple internal teams and aligning resources to account objectivesWe welcome candidates from diverse backgrounds — relevant experience will be evaluated holistically and may include professional, extracurricular, military, or volunteer experience that demonstrates the core competencies for this roleUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.SummaryLocation: United Kingdom - LondonType: Full time

Company DescriptionMiratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.Job DescriptionAs a Solutions Architect, you will need expertise in CX platforms (e.g., Genesys, Google, Five9, TalkDesk, Amazon, NICE) across various applications such as inbound, outbound, WFM, and other integrated technologies within the CX space (CRM, speech analytics, omni-channel CX). The purpose of the role is to lead the design and architecture of cloud-based CCaaS ecosystems that transform customer experiences. To enable clients to achieve operational excellence and business value by integrating intelligent, scalable contact center solutions with their core technologies.Responsibilities:Serve as the subject matter expert on modern CCaaS and CX platforms, working with enterprise clients to understand their challenges and goals, and developing customized solution proposals that clearly articulate the benefits and technical approach.Analyze complex business requirements and design comprehensive technical architectures that integrate CCaaS solutions with CRM systems (e.g., Salesforce, Service Cloud), AI/analytics tools, WFM, and other customer experience technologies.Create detailed project estimates, including costs, timelines, and resource needs, for the implementation, migration, and optimization of cloud contact center solutions.Develop complete solution designs covering telephony architecture, omnichannel routing, digital integration, data flows, and security considerations to guide successful deployments.Support sales teams by answering deep technical questions, proposing innovative CX solutions to client challenges, and enhancing our technical proposals.Stay at the forefront of CX and CCaaS innovations, evaluating and incorporating new features from leading platforms and AI services to continuously improve our solution offerings.Perform other duties as may be required consistently with the purpose of this role.Qualifications10+ years of experience selling products and services within CX/Contact Center ecosystems.5+ years of professional services experience with Genesys Cloud and at least one of the following CCaaS products. (Amazon, Five9, Google, NICE, TalkDesk)Experience with cloud platforms such as GCP and/or AWS.2+ years of experience with AI tools and technologies (i.e. Voice/Chat BOT, Agent Assist, Automated QM, etc)Proven expertise across multiple CX applications (Inbound, Outbound, WFM) and integrated technologies (CRM, Speech Analytics, Omni-Channel CX).Excellent presentation and communication skills for engaging both internal teams and clients effectively.Highly organized with strong time management skills, a self-starter attitude, and the ability to thrive in fast-paced environments.Additional InformationWe offer:Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.Work From Anywhere Culture: make the most of the flexibility that comes with remote work.Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.SummaryType: Full-timeFunction: EngineeringExperience level: Mid-Senior LevelIndustry: Information Technology And Services

ASU London are seeking a Student Enrolment Advisor to play a key part in supporting the recruitment and enrolment of both UK-based international students and home students to ASU London. \n Student Enrolment Advisor \n Salary: Up to £38,000 depending on experience \n Hours: Full Time \n Contract: Permanent \n Location: Central London (Hybrid Working) \n Reports to: Head of Domestic Recruitment & Widening Participation \n About Us \n ASU London is an independent, UK-accredited provider of higher education focused on delivering world-class opportunities to students who are seeking a practical, future-ready education, drawing on curriculum from one of the world’s top universities, Arizona State University. \n About the Role \n This role plays a key part in supporting the recruitment and enrolment of both UK-based international students and home students to ASU London. \n Working closely with the Head of Domestic Recruitment & Widening Participation and the Student Recruitment Officer, the postholder will be responsible for meeting conversion and enrolment targets across both audiences while delivering an exceptional student experience. \n The role acts as the primary conversion contact for prospective students from enquiry stage through to enrolment. \n The role is responsible for consultative, high-touch engagement across phone, email, live chat, and 1:1 CRM-based communications, supporting prospective students through decision-making and progression to enrolment. \n All live chat, inbound enquiries, and 1:1 applicant communication are owned and managed by the Student Enrolment Adviser. This excludes marketing campaigns, marketing automation, and outbound promotional communications, which sit within Marketing. \n A key aspect of this role is delivering against two equally important recruitment streams: UK-based international (UKI) students and home students, each contributing equally to enrolment targets and institutional priorities. The role will also deliver events and activities as defined in our Access and Participation Plan (APP) to enable us to meet our associated targets. \n The postholder is expected to apply appropriate messaging, guidance, and conversion approaches tailored to the differing needs of each cohort, while maintaining equal focus on performance outcomes across both groups. Adhering to CMA and brand guidelines the postholder is expected to have an excellent standard of written English and attention to detail. \n Key Responsibilities \n\n • UKI & Domestic Student Recruitment & Engagement\n, • CRM, Data & Reporting\n, • Events, Outreach & Travel\n\n Key Relationships \n\n • Head of Domestic Recruitment & Widening Participation\n, • Student Recruitment Officer\n, • International Enrolment Advisers\n, • Admissions Team\n, • Marketing Team\n, • Academic Teams\n, • Schools, Colleges, Pathway Providers and Community Partners\n, • UK-based international and home/WP prospective students and applicants\n\n The successful candidate will have ideally 4–8 years’ experience in sales or customer service (retail, student recruitment, hospitality, travel, telecoms, IT or similar sectors), strong communication skills both in-person and across phone, email, live chat, video channels as well as strong organisational and time management skills and experience working to targets in a conversion-driven environment. The successful candidate will be a confident and engaging presenter with the ability to build effective professional relationships with students and other stakeholders as well as proficiency in Microsoft Office. \n The preferred candidate would also have a Bachelor’s degree, experience in higher education, admissions or student recruitment, using CRM systems and managing multi-channel pipelines and experience in consultative selling or advisory roles. \n The ideal candidate would have a strong customer focus with a consultative, conversion-led approach, a target-driven and commercial mindset, the ability to use data to inform activity and a collaborative and team oriented approach that works in a fast-paced and evolving environment. \n Success in this role will look like consistent achievement of conversion and enrolment targets across both audiences, effective collaboration with the Student Recruitment Officer and wider recruitment team, strong engagement across on-campus, virtual, and external events, high-quality representation of ASU London at UK events with positive contribution to widening participation and access objectives and strong delivery across both UKI and Home recruitment streams. \n Closing date for applications: Tuesday 25th August 2026. \n Interested? \n If you would like to apply and find out more about this position, please click the apply button to be directed to our website. \n This role is exempt from the Rehabilitation of Offenders Act 1974. \n In addition, you are required to submit to a Disclosure and Barring Service (DBS) check. \n No agencies please.

We’re Capital on Tap ðð³ Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit 1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, 20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! ðLondon, Old Street | ð 2 Days in OfficeSRE at Capital On Tap ðAt Capital On Tap, we run a hybrid embedded SRE model. We aim to work closely with the teams within Capital On Tap to provide them the best support. Our main objective currently is to gain as much visibility into our platform's health while offering scalable solutions. What You’ll be doing: As a Site Reliability Engineer (SRE) you will help ensure our platforms are fast, reliable, and scalable. You’ll design, build, and monitor systems, prevent issues before they happen. Using SLAs, SLIs, and SLOs, you’ll guide feature launches while maintaining services that everyone can depend on.Manage and automate Azure, Datadog, NGINX & CloudflareDevelop and monitor Kubernetes and Serverless resourcesMaintain infrastructure code with Terraform & CRDs / CrossplaneImprove systems, processes, and technologies; consult stakeholders to enhance platform performanceGetting involved in new application architecture & design processesDesign solutions to reduce toil, automate repetitive tasks and streamline workflows to reduce manual work and boost team productivity.Create SLIs and SLOs; increase application visibilityAlign with the Product team on SLAs and core service objectivesCollaborate with Platform Engineers for automated solutions and pipelinesEnhance user experience with infrastructure and pipeline optimisation Support CI/CD tools such as Azure Devops, Octopus Deploy and Flux to streamline software deliveryLead incident troubleshooting to safeguard customer experienceWe’re Looking For ðRequired skills:Experience in managing a public cloud (Azure advantageous)Experience in Azure DevOps, Octopus, Flux or other CI/CD toolsExperience with Linux and Microsoft SystemsExcellent communication skills and ability to collaborate with multiple teams in an agile environmentProficient in contributing to IaC technologies involving expertise in writing, managing, and optimising infrastructure with tools such as Terraform and Pulumi Experience working with a cloud monitoring solution (advantageous to have DataDog) Experience with Kubernetes and DockerExperience in at least one scripting language (Python, PowerShell, Go)Interview Process ðFirst stage: 30-minute intro, CV review, and values with Talent PartnerSecond stage: 60 minute “Tech Chat” with Team ManagerFinal stage: 75-minute Technical Task + 30 minute Interview with Head of Platform EngineeringDiversity & Inclusion ðWe welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.Great Work Deserves Great PerksWe try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:ð Private Healthcare including dental and opticians services through Vitality️ Worldwide travel insurance through Vitalityð Anniversary Rewards (250, 500, 750, 4-week fully paid sabbatical)ð Salary Sacrifice Pension Scheme up to 7% matchð️ 28 days holiday (plus bank holidays)ð Annual Learning and Wellbeing Budgetðª Enhanced Parental Leaveð² Cycle to Work Schemeð Season Ticket Loanð 6 free therapy sessions per yearð¶ Dog Friendly Officesð« Free drinks and snacks in our officesCheck out more of our benefits, values and mission here.Other InfoðCheck out our ‘Top Tips’ for interviewing.️Keep updated on new job opportunities by following us on Linkedin.ð§Email careers@capitalontap.com if you have any questions.Excited to work here? Apply!If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

DescriptionStarling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.Hybrid WorkingWe have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week.Our Data EnvironmentOur Data teams are aligned to divisions covering the following Banking Services & Products, Customer Identity & Financial Crime and Data & ML Engineering. Our Data teams are excited about delivering meaningful and impactful insights to both the business and more importantly our customers. Hear from the team in our latest blogs or our case studies with Women in Tech.We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.What you’ll be doingModernize and Scale the RDS Fleet: Ensure the rock-solid reliability of our existing RDS footprint. You will architect automated strategies for seamless, multi-version upgrades and proactive performance tuning to minimize downtime across hundreds of instancesArchitect Cross-Cloud Portability: Use CNPG and cloud-native patterns to ensure our database layer remains provider-agnostic, allowing seamless deployment across AWS and GCPEvolve Observability & Monitoring: Build deep, proactive monitoring and alerting for our global database fleet. You will ensure we have the visibility to detect performance regressions and health issues before they impact our customersSupport Replication & Mobility: Support data streaming and "Zero-Downtime" migration strategies, ensuring data consistency and availabilityFortify Business Continuity (BCP): Design and implement rigorous Business Continuity Planning and Disaster Recovery strategies. You will build the automation that ensures data durability and rapid recovery across regions, guaranteeing that database remains resilient in the face of any failuresRequirementsPostgreSQL & Kubernetes Expert: You have an extensive experience working with Postgres and a passion for running stateful workloads natively on Kubernetes. You are excited to leverage CNPG to manage persistence, high availability, and automated failoverSystems Thinker: You have a natural "reluctance for manual implementation." You believe infrastructure should be managed entirely via code, using Terraform to provision the foundation and custom APIs to handle the orchestrationDistributed Systems Enthusiast: You are excited by the challenge of "multi-everything"—multi-tenant, multi-region, and multi-cloud—while ensuring rigorous data integrity and mobilityA Security & Observability Mindset: You believe security is paramount. You focus on building deep observability (Prometheus/Grafana/OpenTelemetry/Humio) and automated guardrails so the fleet is secure by design without requiring manual interventionEngineering via Code: While you are a systems expert, your primary delivery mechanism is code. You leverage Java to build the robust, testable backend services that orchestrate our data layer, taking pride in clean relational modeling and performant DDLInterview processInterviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:Stage 1 - 30 mins with one of the teamStage 2 - Take-home challengeStage 3 - 60 mins technical interview with two team membersStage 4 - 45 min final with two data executivesBenefits25 days holiday (plus take your public holiday allowance whenever works best for you)An extra day’s holiday for your birthdayAnnual leave is increased with length of service, and you can choose to buy or sell up to five extra days off16 hours paid volunteering time a yearSalary sacrifice, company enhanced pension schemeLife insurance at 4x your salary & group income protectionPrivate Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and PelotonGenerous family-friendly policiesPerkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perksAccess to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingAbout UsYou may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.Job SummaryID: CCC0F3F287Department: Technology, DataType: full time

Reaching us via our Helpdesk using the 'Instant Bloomberg' chat system, clients access unparalleled customer service where we answer their questions and help them maximize the value of Bloomberg's products. Bloomberg is constantly innovating, and Analytics plays a key role in ensuring clients are ed

Company Description TrustedPsychics is a dedicated provider of psychic and spiritual guidance services to clients seeking clarity, reassurance, and personal insight. The company connects clients with experienced psychic readers and chat advisers who offer confidential, empathetic, and non-judgmental support. TrustedPsychics emphasises ethical practice, clear communication, and respect for all individuals regardless of background or beliefs. Team members work within a structured, professional environment that balances intuitive abilities with reliable customer service. The organisation prioritises continuous improvement, training, and collaboration to ensure high-quality experiences for both clients and staff. \n Role Description This is a flexible hour, work-from-home position for Psychic & Chat Remote Workers who will provide live psychic readings and support to clients. Responsibilities include conducting one-to-one psychic or intuitive readings by phone, responding promptly to inbound phone calls, and maintaining a calm, compassionate presence during all interactions. Team members will interpret spiritual, intuitive, or psychic impressions and offer guidance while avoiding medical, legal, or financial advice. The role includes following established protocols, adhering to ethical standards, managing time effectively during busy periods, and collaborating with our support team to enhance service quality. Workers will also participate in ongoing training, feedback sessions, and performance reviews to continually develop their skills and client service approach. \n Qualifications \n\n • Demonstrated psychic, intuitive, spiritual, or tarot/astrology reading ability, with the confidence to provide clear, compassionate guidance in real time.\n, • Strong verbal communication skills, including the ability to express sensitive topics clearly, respectfully, and without judgment.\n, • Customer service experience in a supportive or advisory role, with proven skills in active listening, empathy, and de-escalation.\n, • Ability to maintain professional boundaries, confidentiality, and ethical standards while working with vulnerable or distressed clients.\n, • Reliable attendance, time management, and the ability to work flexible hours, including evenings or weekends if required.\n, • Openness to feedback, ongoing training, and skill development in both psychic practice and client communication.\n, • Previous experience in psychic readings, spiritual counselling, coaching, or related fields is an advantage but not essential.\n

Customer Operations Manager (Heat Networks) | 12-month Contract | London (Hybrid) | Inside IR35 | ASAP Start \n We’re hiring an experienced Customer Operations Manager to lead the day-to-day delivery of customer operations across multiple heat network sites—ensuring customers receive a reliable, compliant, high-quality service across metering, billing, payments, onboarding/offboarding, complaints and service interruptions. \n What you’ll be doing \n\n • Own customer ops delivery: utility billing, payment collection/credit control, customer contact, enquiries and account management\n, • Manage and performance-monitor external service partners / contact centre providers against SLAs\n, • Ensure customer platforms run smoothly: online accounts, app, payment providers, billing platform and data flows\n, • Lead new site/customer onboarding, partnering with regional teams and service partners\n, • Support escalations: complex complaints, service interruptions and Ombudsman cases\n, • Drive process improvement: SOPs, guidance, training and operational standards\n, • Track and report on customer metrics, aged debt, complaints and compliance (weekly/monthly insight)\n, • Support regulatory and audit requirements (e.g. data protection, Heat Trust, Ofgem)\n\n Essential experience \n\n • Demonstrable experience in utility billing, credit control and customer service (non-negotiable)\n, • 5+ years in customer operations/service delivery within a regulated or consumer-facing environment (utilities/energy ideal)\n, • Strong knowledge of billing, metering, CRM/service desk and customer account systems\n, • Proven track record managing service providers and holding them to SLAs\n, • Confident with Excel/data analysis and producing operational reporting\n, • Strong background in complaints handling, escalations and service recovery\n\n Contract details \n\n • 12 months, Inside IR35\n, • London (hybrid)\n, • ASAP start\n\n Interested or know someone suitable? Message me directly for full details and a quick confidential chat. \n \n

Recruitment Consultant - Leading Hospitality Recruiter - London - Negotiable Salary + Commission \n \n Come and work with us at COREcruitment! \n \n COREcruitment is a leading hospitality recruitment business with offices based globally. We specialize in all areas including HR, IT, Tech, Marketing, Hospitality and FMCG - not to mention many more. The business has been around for over 20 years and you will get the chance to develop business ,grow your sector and build a contact book like no other. \n \n We are looking for a Recruitment Consultant to join us here at COREcruitment. This role will primarily focus on driving new business and building client relations across key hospitality sectors. The Talent scout will be instrumental in driving growth of the desk, managing relationships with key clients and generally having a great time. \n \n This role is perfect for someone driven, ambitious and experienced working in Recruitment. \n \n What we can offer you: \n\n • Competitive salary\n, • Attractive commission structure, along with additional bonus'\n, • Regular team building and occasional team holidays\n, • Hybrid working (2 office days per week, chance to work from other offices)\n, • Holiday entitlement increasing YoY\n, • Career development\n, • 2 weeks working fully remotely from anywhere in the world\n\n \n The Ideal Candidate: \n\n • Ambitious and career driven - you have a personable approach to sales and a "go getter" attitude.\n, • Previous experience in a sales or business development role\n, • Personable and friendly\n, • Self-starter – able to manage your own time\n, • The ability to actively develop new business leads and negotiate contracts\n, • Networking capabilities to build and maintain industry relationships\n, • Passionate about customer service and hospitality\n\n \n If you are interested in having a chat about this role, please forward updated CVs to Mark at COREcruitment / mark@corecruitment.com \n \n COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram \n

Start Date August \n \n We are looking for German speaking Client Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services. \n \n Job functions: \n -Speaking to clients to quickly get to the root of their problem. \n -Providing timely and accurate customer feedback. \n -Helping customers via calls, emails, community posts and live chat. \n -Use a positive personality and experience, not a script \n -Assisting customers with their technical and software related problems \n -Configuring and installing software over the phone at restaurant locations \n -Provide outstanding service \n -Know limitations and when to should ask for advice \n -Own the resolution to the problem; don't leave the customer hanging \n -Accurately and efficiently log all contacts in our CRM (Salesforce) \n -Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback \n \n \n About You: \n • Fluent to a native level in: German \n • Fluent level of English \n • Open to work on weekends if need be \n -Interpersonal skills, and passion for providing excellent customer service \n -Strong communication skills: active listening, writing/typing, informal communication \n -Restaurant/ Hospitality experience is an added bonus. \n -At least one years experience providing customer support would be ideal - preferably in a software support environment \n -Knowledge of current Microsoft Windows operating systems \n -Knowledge of iOS and Apple Hardware \n -Experience with the use of support desk tools like Salesforce, Communities, live chat would be great

QA Lead - Customer Quality & Outcomes \n London | Hybrid Working \n\n • Base salary: £30,000\n, • Performance bonus: 10%\n, • Saturday pay: Once a month - Time and a HALF \n, • Bank holiday pay 5 during the year - DOUBLE TIME \n, • Total package: £36,000\n\n \n Drive quality. Influence customer outcomes. Raise the bar. \n We're looking for an experienced QA Lead to take ownership of quality assurance, customer feedback, complaints oversight and continuous improvement within a fast-growing, customer-focused financial services business. \n \n This is more than a traditional QA role. \n You'll be the voice of quality across the customer operation, ensuring every interaction, process and customer journey delivers fair outcomes while meeting regulatory expectations. Working closely with Customer Care, Compliance and Operational leaders, you'll turn customer insights into meaningful improvements that enhance both performance and customer experience. \n If you're passionate about coaching teams, driving quality standards and using customer feedback to influence change, we'd love to hear from you. \n \n What you'll be doing \n As QA Lead, you'll take ownership of the quality framework across the customer operation, ensuring exceptional customer experiences across phone, email and live chat channels. \n \n Key responsibilities include: \n\n • Leading and developing the Quality Assurance and Customer Feedback function.\n, • Designing, implementing and continuously improving QA frameworks, scorecards and quality standards.\n, • Conducting and overseeing quality reviews across customer interactions.\n, • Managing complaint investigations and ensuring fair, timely and customer-focused resolutions.\n, • Monitoring customer outcomes and identifying trends, risks and improvement opportunities.\n, • Producing quality, complaints and performance reporting for leadership teams.\n, • Working closely with Compliance to ensure FCA requirements and Treating Customers Fairly principles are embedded throughout the customer journey.\n, • Supporting Financial Ombudsman Service (FOS) case preparation and responses.\n, • Driving root cause analysis and implementing corrective actions to improve customer experience.\n, • Coaching and developing operational teams through structured feedback and quality insights.\n, • Acting as a key stakeholder across Customer Care, Operations and Compliance functions.\n\n \n What we're looking for \n We're interested in someone who combines strong quality assurance expertise with a genuine passion for customer experience and operational excellence. \n \n You'll bring: \n\n • Previous experience leading or managing a Quality Assurance function with a contact centre environment.\n, • Strong experience within an FCA-regulated environment.\n, • Proven complaints handling and customer outcomes experience.\n, • Deep understanding of quality monitoring, auditing and calibration processes.\n, • Strong knowledge of Consumer Duty, Treating Customers Fairly and regulatory requirements.\n, • Experience producing meaningful MI, reporting and performance insights.\n, • Excellent coaching, stakeholder management and communication skills.\n, • Analytical thinking and the ability to identify trends, risks and improvement opportunities.\n, • A proactive approach with the confidence to challenge, influence and drive change.\n\n \n This is an opportunity to shape and influence quality standards within a business that's investing heavily in customer experience, technology and operational excellence. \n \n You'll benefit from: \n\n • Hybrid and flexible working.\n, • Exposure to senior stakeholders and business-wide initiatives.\n, • The opportunity to build and improve quality frameworks.\n, • A collaborative and supportive culture.\n, • Ongoing development and career progression opportunities.\n, • Competitive salary and comprehensive benefits package.\n\n \n Ready to make a real impact? \n If you're passionate about customer outcomes, quality excellence and continuous improvement, we'd love to hear from you. \n Apply today and help define what outstanding customer experience looks like. \n This version is deliberately more senior, aspirational and marketable than the original job advert, making it attractive to experienced QA professionals rather than candidates who see it as primarily a complaints-handling role. \n

Head of Support | HubSpot Service Hub & Outsourced Support (BPO) | Global Events Payments Platform Building Support From Scratch \n \n\n • Salary: £60,000 - £65,000\n, • Location: Hybrid, West London\n\n \n Support here runs young. It's outsourced, it covers seven days a week from 10am to midnight, and right now nobody owns it end to end. That's the gap you're stepping into. \n \n The company is an events technology platform. It handles point-of-sale and payments for festivals, venues and live events, and it's trusted by organisers across multiple countries. Peak season means real volume, real pressure and cashless transactions that simply cannot go down mid-event. Y ou'll report to the VP of Operations and build the support function from the ground up: the SLAs, the training, the knowledge base, the escalation paths and the tooling behind all of it. \n \n Day to day, you'll own service performance across phone, email, chat and WhatsApp, including a 60-second first response target and priority-based SLAs for High, Medium and Low issues. You'll manage the outsourced partner as an extension of your own team: setting goals, running QA, holding them to the supplier agreement, and forecasting rotas for cost-efficient cover across the full 7-day window, including weekend on-call for urgent escalations. You'll configure HubSpot Service Hub yourself (SLA rules, routing, CSAT, dashboards, workflows), design the escalation matrix from first line through to Product and Finance, and work closely with other teams so tickets land with the right specialists fast. \n \n Non-Negotiables \n\n • Experience managing customer service or CX teams in a fast-paced environment\n, • Experience managing or working closely with an outsourced / offshore support partner (BPO) at scale\n, • Confident working with CSAT, first-time resolution and SLA metrics to drive decisions\n, • Hands-on experience across multiple support channels: phone, email and live chat\n, • A strong people manager who coaches and develops a team\n, • Comfortable managing incidents and escalations under live pressure\n\n \n What You'll Work With \n\n • HubSpot Service Hub (SLA rules, routing, dashboards, workflows)\n, • A multi-channel support desk: phone, email, chat and WhatsApp\n, • A 7-day, 10am-midnight operation with rotating on-call cover\n, • An outsourced support partner you'll manage directly\n, • A first line to Head of Support to Customer Success / Finance / Product escalation matrix\n\n \n Nice to Haves \n\n • Background in POS, payments or SaaS\n, • Experience in hospitality or events technology\n, • Comfort with festival peak seasons and the demands they bring\n\n \n Why Join / Projects \n This isn't inheriting someone else's playbook. The support function doesn't exist yet in its final form, so the SLAs, the knowledge base, the QA process with the outsourced partner and the HubSpot build are all yours to shape. You'll sit close to Product too: recurring issues you flag here feed straight into what gets fixed next, and you'll lead the support response whenever an incident hits during a live event. If you want to build something from scratch rather than maintain what's already there, this is that role. \n \n Head of Support | HubSpot Service Hub & Outsourced Support (BPO) | Global Events Payments Platform Building Support From Scratch

We know great talent comes in many forms - including people returning from a career break. If you’re looking for part-time hours, flexible working, or a supportive transition back into your career, we’d love to explore how we can make this role work for you. \n \n Are you a technologist passionate about customer centric marketing? Or even a marketer with one foot in technology? \n \n Do you strive to deliver best practice data enabled Customer Experience? Are you a self–starter, able to see the ‘big vision’ and the steps needed to get there? \n \n We are looking for entrepreneurial consultants to join our expanding specialist Marketing Technology consulting division as we strive to simplify the MarTech ecosystem for our clients, accelerate their Return on Investment and enable their next generation of digital marketing. \n \n Based out of any of our UK offices, this is a permanent role within our Martech team. At Credera, we operate a flexible hybrid working model. This requires 3 days per week working onsite - either at client site (as required) or in your local Credera office (London, Manchester, Leeds or Newcastle). We value collaboration and client impact, so our hybrid model is designed to strike a balance between flexibility, in-person connection, and delivering exceptional outcomes for our clients. \n \n Requirements \n As a Managing Consultant in the Modern Marketing Transformation Practice at Credera, you will help our clients transform their digital marketing capability through a holistic approach to their people, process, technology, and data. \n No one day is the same, but what is consistent will be your focus on excellence and humility. Partnering with our clients to do whatever it takes to ensure they achieve demonstrable business outcomes. \n \n Whilst attitude is more important than experience, we are looking for our Managing Consultants to have 3+ years of relevant experience. This could be in any professional context relevant to Marketing Technology. For example, you may have a consultancy background, an IT background, be from a digital marketing agency/marketing services provider, or built your experience working client side. If you do have a different background to this, we are also extremely keen to speak to you as diversity of background is also very important to us. \n \n We are hoping you'll display some of the following: \n\n • Digital marketing transformation strategy experience which can be across one or more marketing domains (MarTech assessments, digital customer experience, customer data, organic strategy, marketing operations)\n, • MarTech enablement and implementation experience across any of the following areas (CMS, DAM, web & mobile, UX design, CDP, analytics, data privacy/ consent, SEO, agile marketing)\n, • Experience with digital marketing tools, ideally implementing but experience as a user is also fine (Salesforce and Adobe are a bonus)\n, • A customer focussed mindset, passionate about using the latest technologies and data analytics to drive exceptional customer experience for brands\n\n \n It would also be a bonus if you can demonstrate the following: \n\n • Experience in operating model design and implementation, product and service analysis and design, and requirements gathering in the Marketing Technology space\n, • A professional services consulting background, or have experience managing, implementing or guiding the strategy of Digital Marketing Teams / Technologies\n\n \n You’ll be \n\n • A highly committed professional with a passion for marketing technologies\n, • Curious, and show initiative to figure out complex problems\n, • Passionate about guiding teams and providing both formal and informal mentorship\n, • Conversationally adept across multiple areas covering the MarTech landscape with specific experience in one-to-many capability areas\n, • A master communicator with the ability to translate technical concepts into easy-to-understand terms\n, • Result focussed and committed to provide exceptional value to your clients and partners through a high level of personal accountability\n\n \n Benefits \n Along with a great company culture, Credera provides an exceptional compensation package including a competitive salary (£60,000-80,000) and a comprehensive benefits plan. Our consistent growth and entrepreneurial environment provide an excellent platform to embark upon an exciting career path, where your contribution really counts. \n \n Learn more \n Credera is Omnicom’s global consulting firm that combines transformational consulting capabilities, deep industry knowledge, AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide. Our one-of-a-kind global boutique approach means we provide our clients with tailored solutions unique to their organisation that can scale due to our extensive footprint. As a values-led organisation, our mission is to make an extraordinary impact on our clients, our people, and our community. \n \n We believe it is this approach that has allowed us to work with and transform the most influential brands and organisations in the world, from strategy through to execution. More information is available at credera.co.uk. We are part of the OPMG Group of Companies, within Omnicom Group Inc. \n \n Credera will never ask for money up front and will not use apps such as Facebook Messenger, WhatsApp or Google Hangouts for communicating with you. You should be very wary of, and carefully scrutinize, any job opportunity that asks for money prior to starting and/or one where all communications take place exclusively via chat.

DescriptionEngine by Starling, was born out of Starling: the UK’s first and leading digital bank. Today, Starling delivers intuitive, customer-centric tools to help over 4.6 million people and small businesses to be ‘good with money’. We believe that great technology has the ability to empower customers to save, spend and manage their money in a new and transformative way. Engine is on a mission to promote this philosophy around the world.Engine is a cloud-native, bank-built SaaS platform. We provide a comprehensive and cloud-native solution to power banks around the world, who share our ambition of building businesses designed to evolve, innovate, and meet growing customer demands. The SaaS technology platform is now available to banks, building societies and credit unions around the world, enabling them to benefit from the modern digital features and efficient back-office processes that has helped Starling to achieve its success.At Engine, we follow five guiding principles: listen, keep it simple, do the right thing, own it, and aim for greatness. Having launched in 2022, we are a rapidly-growing organisation who adopts the same agile mindset as our technology. As such, we embrace change, the reimagination of processes and have cultivated an environment where our colleagues - and partners - can design, build and collaborate openly, with a strong degree of ownership and empowerment to get things done.Hybrid WorkingEngine is headquartered in London, with offices in Dublin, Sydney, Dubai, Toronto and New York. This role will be based in London. International travel will be necessary on an ad hoc basis, depending on the client and nature of the engagement.About the RoleThe role offers the opportunity to own, manage and lead a European sub-region, scaling Business Development with the support of a focused central team. As the Sales Lead in Europe, you will be responsible for cultivating relationships at an executive level, overseeing client and partner engagements - including Discovery exercises and seeing programmes through to completion. This position also encompasses the opportunity to become a Client Relationship Director for Engine’s clients within the region, acting as a trusted advisor, partner and executive sponsor, ensuring their needs are heard and fulfilled during both Implementation and Run phases.Our ambition is to build autonomous, highly-skilled teams, with a deep understanding of the local market, across the Nordics, Southern Europe and Central Eastern Europe. While you will drive deal execution within a defined European cluster, you will apply the central European value proposition and sales playbook consistently.What you'll get to doDriving and defining the end-to-end execution plan of Engine’s market entry in geographies with high potential for digital banking transformationDeveloping and managing senior relationships with banking and ecosystem stakeholders, across your allocated clusterProgress and close opportunities using Engine’s established go-to-market model, providing executive sponsorship and expertise during commercial and contracting negotiationsEnsuring consistency across Engine’s messaging, positioning and deal motion across geographiesCo-ordinating closely with central Proposition, Solution Architecture and Enablement teams, to develop solutions which resonate strongly with the local marketProviding structured, region-specific market feedbackScaling a local integrated team in alignment with business pipelineRequirementsYou possess 8+ years of senior enterprise or platform business development experience, across multiple marketsYou have a track record of closing complex deals, which engage multiple stakeholders across the businessYou have experience operating within centrally governed or matrixed organisationsBanking or regulated industry exposure is strongly preferred (ideally retail or business banking), with a deep understanding of the challenges relating to bank IT systems, change management and transformationYou have existing, trusted relationships with bank executives within the regionYou have experience in managing and scaling teams Your skillsYou possess fluent English language skills, and are fluent in at least one relevant regional European language (French, German, Spanish, Polish or other)Speaking a range of European languages is a strong plusYou are a collaborative and purpose-focused individual, who provides focus and foresight to a highly skilled teamYou are comfortable inheriting an existing playbook, while offering new approaches to enhance the broader European team’s ways of workingYou have a proven track record of strong stakeholder management across an array of cultures and valuesYou are disciplined, resilient, and approach your work in a structured, logical mannerInterview processInterviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:Interview and introduction to Engine’s VP - European Business Development (1 hour)A subsequent interview with Engine’s Chief Commercial Officer, with the potential to host the session in our London office (1 hour)An informal introduction to a portion of Engine’s European Business Development team (45 minutes)Final interview with Engine’s Chief Executive Officer (45 minutes)Benefits33 days holiday (including public holidays, which you can take when it works best for you)An extra day’s holiday for your birthdayAnnual leave is increased with length of service, and you can choose to buy or sell up to five extra days off16 hours paid volunteering time a yearSalary sacrifice, company enhanced pension schemeLife insurance at 4x your salary & group income protectionPrivate Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and PelotonGenerous family-friendly policiesIncentives refer a friend schemePerkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perksAccess to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingYou may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.Job SummaryID: F406FC2C3ADepartment: Engine by Starling, Business DevelopmentType: full time

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.SummaryDolby’s Group Entertainment and Support Services team supports an extensive array of hardware, systems, tools, and software applications our customers use in the theatrical exhibition entertainment industry. We provide engineering and technical support to dealers, integrators, and end customers.The team regularly interacts with cross-functional groups within Dolby as the “voice of the customer” providing practical insight, resolving technical issues, and driving improvements to Dolby’s internal processes and products.As a support engineer, you will be involved directly with Dolby’s cinema customers, helping them resolve problems and install our products. You will have the opportunity to complete assignments independently, work in generally defined practices and methods, apply knowledge and understanding of customer needs to solve technical problems, grow professionally in technical areas related to Dolby’s business, and provide training and guidance to others. Responsibilities: Assist customers with performance problems that arise during the installation and operation of Dolby products.Provide support through multiple channels (Phone, Email, Chat, and Portal) to dealers, integrators, end customers, and field technical teams using Dolby products with a diplomatic, professional, and service-oriented approach until they’ve solved a technical issue.Ask customers targeted questions to understand the root of the problem quickly.Properly gather information and escalate unresolved issues to appropriate internal teams (e.g., product management, engineering, or another team). Provide prompt and accurate feedback and updates to customers.Refer to internal databases or external resources to provide accurate solutions.Ensure all issues are appropriately logged using internal case handling and communication systems in accordance with established procedures, specifications, and guidelines.Prioritize and manage several open issues at one time.Promote and maintain the quality and value associated with the Dolby brand by ensuring customer satisfaction in every transaction.Utilizing established systems and maintaining accurate records of customer communications and support activities.Deliver training to customers, field technical teams, and other internal staff on Dolby technologies and products.Provide technical sales assistance to our customers by helping them understand the features of Dolby Products, leading to successful sales of our products.Work with other team members on the creation, review, and maintenance of Dolby’s support knowledgebase, technical documentation, and test materialsRequirements: Minimum of 5 years of Tech Support work experience or 2 years, with BS degreeProven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar roleMust be customer service oriented and believe in collaboration, adaptability, transparency, and teamwork.Able to work independently to achieve goals established in a team environment.Excellent written and verbal English communication skills and ability to work with internal and external customers with a wide range of knowledge and skill levels.Strong problem-solving ability while under pressure to provide solutions.Ability to work with a flexible and changing schedule. As part of on-call rosters to ensure 24/7 support, some work outside business hours or during weekends or bank holidays will be required.Ability to travel as required, fulfilling position duties; some international travel required.Desired:Experience and knowledge of SalesForce CRMExperience working in and around motion picture theatres.Proficient in use of office systems and software suites including Microsoft Office and ConfluenceBilingual or TrilingualExperience in Postproduction or Cinema systems and workflow a plusInterest in music, audio/video production, recording engineering, game/film audio or acoustics.Dolby Hiring Entity:Dolby Europe LimitedWork.Life SoHo, Waverly House7-12 Noel StreetLondon, England, W1F 8GQUnited Kingdom

Principal Product EngineerLocation: Nine Elms, London. Full time, hybrid with at least 3 days a week on site.You'll need the right to work in the UK and be based in London. We are not able to offer visa sponsorship for this role.About ZappZapp is building the future of convenience with a full stack approach to on-demand essential items, 24/7, delivered in minutes. Customer obsession is at the heart of everything we do, from app users to frontline staff to store workers. We are relentlessly focused on delighting our customers.We are backed by the world's leading investors, and our team has scale-up and exit experience at companies such as Amazon, Deliveroo, Tesco, Stuart, and Just Eat. If you're ready to help build the world's most customer-focused company, get in touch.Our Leadership PrinciplesThese five principles describe what great looks like at Zapp. They are the single framework we use across performance reviews, growth conversations, and leadership expectations.Creating MagicTaking OwnershipRaising the BarWinning TogetherDelivering with SpeedWe are an AI-first companyWe don't just build software. We build intelligent systems. From AI-assisted development workflows to LLM-powered product features, we expect every engineer to embrace and actively shape how AI changes what we ship and how we ship it. If you're the kind of engineer who gets excited by what's possible when agents, models, and great product sense meet, you'll feel at home here.The RoleJoin Zapp and take full lifecycle ownership of the apps our customers use every day. We're building a world-class experience across iOS, Android, and web, and you'll help us get there.Quick commerce moves fast and lives in the real world. AI is changing how we build it. That's the part we love. We need engineers who are curious, energetic, and thrive at the front line of both.What you'll doBuild a world-class customer experience across the stack. Ship across backend, web, and infrastructure, and into mobile when features cross over.Bring AI into how we build. Use AI in your daily work. Share patterns that help the team move faster, and learn from what others discover.Lead how AI shows up in our product. Set the direction on where AI creates real customer value, prototype the hardest bets yourself, and bring the team with you.Own delivery end-to-end. Pick up a problem, design the solution, ship the work wherever the feature lives, and see it through to production.Own on-call. Be on the rotation, and stand behind what you ship in production.Keep production fast and trusted. Watch latency, harden release processes, and protect what customers rely on.Set the technical direction. Own the architecture, patterns, and standards other engineers build on — across the product, not just your own work. Lift the people around you.You're a great fit if youDeep engineering experience. 10+ years building production software.Full-stack range. Comfortable across backend, web, and infrastructure.Strong fundamentals. Confident with TypeScript, GraphQL, and SQL. At home in NestJS (or a similar Node.js framework) and React.Cloud and DevOps minded. Comfortable across GCP or a similar cloud, CI/CD, observability, and modern infrastructure tooling.Use AI daily. AI assistants are part of how you build. You bring back patterns that help others get more out of them too.Think product, not just code. You measure your work by what changed for the customer, not the lines of code shipped.Production minded. Solid grasp of API design, observability, scaling, reliability, and security.Care about craft. Clean APIs, attention to detail, and how the system feels to work in.Comfortable in uncertainty. You move forward when the path isn't clear, instead of waiting for someone to define it.Test as you build. Automated tests are how you ship code you trust.Passionate about execution. Curiosity, energy, and a habit of moving things forward.Excellent communicator. Clear in how you write and speak, and you love sharing what you learn.Force multiplier. Your impact shows up in other engineers' work - through the patterns you set, the reviews you give, and the people you grow.If most of these land for you, please apply. We hire on trajectory and curiosity as much as CV.Even better if you knowNestJS. Our backend is a NestJS service, and you'd feel at home when features need backend work.React Native. Our apps run on React Native and Expo. You'll touch them when features cross stack boundaries.GraphQL Federation. We run a federated gateway across multiple subgraphs, and federation experience makes schema and subgraph work easier.Distributed systems at scale. Event-driven patterns, async processing, real-time data flows.Infrastructure as code. Terraform, Kubernetes, or similar.Quick commerce or similar domain. Logistics, on-demand delivery, or another real-time, high-throughput customer-facing environment.You won't be a great fit if youNeed a fully defined process and a large, structured team to do your best work.Chase technical perfection at the expense of what the customer actually needs.Stall when the path forward isn't clear, or wait to be told what to do.Want to stay strictly inside your specialty and avoid unfamiliar parts of the stack.What's the interview process like?We aim to make our process clear, respectful of your time, and a real two-way conversation.Stage 1 - Intro call (30 min). A short chat about your background and a chance for us to tell you more about Zapp, the team, and the role.Stage 2 - Technical interview (90 min). Live coding with full access to any AI tooling you'd normally use, and we'll send you a boilerplate repository in advance so you can focus on the problem, not the setup.Stage 3 - On-site interview (2 hours, in person). A visit to our office: one hour of system design, and one hour with senior leadership on how you work, what you care about, and how you align with our Leadership Principles.Stage 4 - Offer.We verify your right to work in the UK and complete reference checks before the contract.Benefits135,000 – 175,000 base salary, depending on experience.Equity package, depending on experience.25 days of holiday per year, plus all bank holidays.Private health insurance.Extended sick pay and maternity or paternity leave.Cycle to work scheme.

DescriptionStarling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.Hybrid WorkingWe have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week.Our Engineering EnvironmentStarling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.RequirementsWe're seeking a highly motivated and experienced engineer to play a key role in our Customer Service Engineering Group. You should have a strong understanding of delivering robust and scalable code, applying best practices, and a proven track record of delivering high-quality software. Experience with AWS and Postgres is highly desirable. We’re open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. We are very open about how we deliver software. For the most part we code in Java, and though we are looking for someone with at least 7 years of commercial experience with Java, you need not be an expert! We believe in clean coding, simple solutions, automated testing and continuous deployment. If you care enough to find elegant solutions to difficult technical problems, we’d love to hear from you.The main part of our Tech Stack is listed below, we don't ask that you have experience in all of this, but if you do, that's great!Java, which makes up the majority of our backend codebasePostgresAWS & GCP - we're cloud-nativeDistributed service based architectureKubernetes (EKS)TeamCity for CI / CD (lots of teams are releasing code 15-20 times per day!)Terraform and GrafanaThe teamThe Customer Service Engineering group is all about making things better for our customers. We use the latest tech to build solid solutions that let customers help themselves, easily find out what the bank offers, and give our Operations teams the best tools to help customers quickly and effectively. Join us and help us create easy-to-use tools and ensure every support interaction is quick, helpful, and effective for millions of customers.Our process:Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:Initial phone call - ~45 minutesTake home technical test to be discussed in the technical interview - ~3 hoursTechnical interview - ~1.5 hoursFinal Interview - ~40 minutesBenefits25 days holiday (plus take your public holiday allowance whenever works best for you)An extra day’s holiday for your birthdayAnnual leave is increased with length of service, and you can choose to buy or sell up to five extra days off16 hours paid volunteering time a yearSalary sacrifice, company enhanced pension schemeLife insurance at 4x your salary & group income protectionPrivate Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and PelotonGenerous family-friendly policiesPerkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perksAccess to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingAbout usYou may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.By submitting your application, you agree that Starling may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.Job SummaryID: 953817614ADepartment: Technology, EngineeringType: full time

We have a fantastic opportunity for an End User Support Analyst to join our team in the EMEA region based out of London. The person in this role will work as part of the IT Support team and will be a key point of contact for the End User community. Alongside the team, the person in this role will support the activities of desktop services.This position would be great for someone with experience in a support role who is keen to develop their technical skills further. The ideal candidate will be passionate about delivering the highest standard of IT support, with a genuine interest in technology, its application and use in the business. A key skill we require from the candidate is for them to be customer centric with a desire to learn and develop a career in technical service delivery. This role is an office based role and you will be expected to be in the office 5 days a week Monday to Friday. There is a requirement to work be on call on a rotational basis 1 out of 5 weeks including the weekend.What you will be doingWorking within the End User Compute team, you will be a key point of contact for the end user for incidents & service requests. Providing IT support for desktops, Laptops, printers, peripherals, telephone systems, and mobile devices.Triage, taking ownership, trouble shooting and liaising with other IT teams in order to resolve and manage user expectations. This will be done via Telephone support, Service Now and email.Creating and maintaining accurate knowledge documentation on a quarterly basisExecute all tickets and requests ultiising on best practise, adoption and utilisation of technology, applications, and services.Working with the Lead IT Operations Administrator to identify trends and spot potential problems.Improving and iterate on service support provision to the office.Ensuring computers, printers and other peripherals are operational.Providing support with hardware and software maintenance.Basic hardware breakfix replacementHardware Inventory managementManaging system access, security, and spam/anti-virus controlsCustomer site visitsProactive trend analysis calls to the end userFull JML process covering, Joiners, Movers and LeaversProactive room checksEnd User Compute device management, including building devices.Desk moves/ Desk complete set upTo fulfil additional / ad hoc duties as needed in order to meet the needs of the business.What we are looking for:Experience & KnowledgePrevious experience within an IT Support role.Customer oriented, with a passion for delivering excellent service and for continuous improvement of services.Excellent communication skills, able to provide technical support over the telephone, Chat or face to face.Professional manner with a strong work ethic.Good problem-solving skills, with a solution focused approach.Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance.Ability to multitask effectively during busy times and remain calm during stressful situations.A team player who can work within a framework of procedure and policies.Self-motivated and able to use initiative.Knowledge and some experience of products within the Microsoft Office 365 suite.Good working knowledge of Productivity and collaboration applications such as Teams, SharePoint, OneDrive and Exchange would be advantageous.Knowledge and experience of Active Directory administration, including user maintenance, configuring PCs and groups.Able to learn quickly and work within a fast-paced environment.Desire to learn and to undertake on-the-job training and continuous personal development.Flexible and willing to work outside of the core hours if necessary.Knowledge/experience of the following are required:Active Directory, Exchange (both on-prem and O365),VMwareMS Office standardApple hardware & OS (Mobiles/Mac’s)HP HardwareMulti Factor Auth setup (MS MFA, DUO)MS IntuneCollaboration tooling such as Webex, Team Viewer, Zoom and MS TeamsWindows 10/Windows 11 working knowledgeITIL V3 or AbovePowershellKnowledge/experience of the following are advantageous:ServiceNow ITSM toolVMwareCUCMCCST or Networking skillsSpecial requirementsThe successful candidate will be expected to participate on an on call rota for out of hours (the Global Operations team has staff based in EMEA, NASA and APAC minimising weekday out of hours escalation) and an early / late shift rota.

Supplier Engagement Advisor As the UKs leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.Valpak contributes to achieving the mission of Reconomys complete global compliance offering Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe.Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues , delivering exceptional service to our customers , contributing to the community , and working towards a more sustainable environment . If you share these values and are passionate about making a positive impact, we'd love to have you on our team.About the roleThe Supplier Engagement Advisor (SEA) will liaise with suppliers, assisting them with their data submissions relating to our clients obligations under the Packaging, WEEE, Batteries and Plastic Tax regulations, alongside additional data requirements with the commencement of EPR. The SEA will work alongside Data Administrators, Account Managers and Data Team Managers to effectively communicate requirements for obligations calculations for a range of accounts.The SEA will support with suppliers of Data Insights customers to collect information by email, telephone, and live chat, as well as present webinars and proactively engage with the members supplier base. They will also interact with other departments within Valpak, as well as external organisations, and will therefore need excellent communication skills and a high level of professionalism. Key Accountabilities Customer service To produce written communication with clients and suppliers through emailsTo provide telephone and live chat support to clients and suppliers when collecting packaging weights informationConduct webinars regarding the process of data submission on our platformsData cleansing and maintenance To use in-house computer software to process packaging evidence informationTo use MS Excel and CRM applications to check and improve accuracy of data within supplier databaseTo analyse submitted Plastic Tax evidence under HMRC criteriaCollection of packaging, WEEE and batteries dataTo contact the suppliers of Data Insights clients to gain weights information by emailTo encourage and support supplier data submission through email and phone chasesUnderstanding of the packaging, WEEE, and batteries regulations To receive in-house training on the packaging, WEEE and batteries regulationsTo provide support to the Account Managers in the calculation of the packaging, WEEE and Batteries waste submissionsValpak company policies To work within the guidelines of Valpaks ISO accreditation and Risk Management PoliciesTo adhere to all of Valpaks Health and Safety PoliciesImprovement and development To identify efficiencies to the engagement process where procedures can be more proactiveTo identify any potential anomalies in the Data Hub and feedback to Development teamKey areas Provide excellent customer service when dealing with clients and clients suppliersDevelop a good understanding of Data Insights services and processesProvide a high standard of accuracy in collection and management of dataWhat we need from youExperience, skills Task DrivenConfident working with data via MS ExcelExperience of working in an office environment using email and telephone is desirableExperience of analysing and manipulating large volumes of data is desirableMust have high standards of accuracy and attention to detailMust have excellent communication skills, both verbal and writtenMust be a confident individual who can work well on their own or as part of a teamMust have high level of professionalismAn interest in environmental issues is desirableQualifications Full UK Manual Driving LicenseMinimum: Grade C in Mathematics and English GSCE/O Level standardDesirable: Educated to at least A level standard or equivalentWhat we offer Dual Location / Hybrid worker StatusParticipation in our annual Incentive Plan (VIP) - up to 10% bonus25 days annual leave plus bank holidays, volunteering day and your birthday off!Option to buy and sell up to 9 days annual leaveAccess to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membershipAutomatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemesPension scheme up to 8% employer contributionAccess to reward & discount platformWellbeing initiativesTPBN1_UKTJ

Description Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.About the roleAs a Client Partner, you will be responsible for growing a portfolio of strategic accounts within one of our Industry Sectors. Specifically this role will be within Public Safety & Defence, with a strong focus on Home Office. You'll develop a strong understanding of the challenges faced by your clients and work with a multidisciplinary account/pursuit team to support your client to overcome them.You will report to an Industry Director and lead on the creation and execution of a strategic account plan for each of your clients and work with the account teams and staff on the ground to ensure we're making strong progress towards our strategic growth goals in your accounts.You'll develop a razor sharp understanding of your clients business problems, public sector challenges, department policies and Made Tech's value proposition and be able to communicate this effectively to audiences of varying levels of digital and technology maturity.You will be expected to identify specific sales opportunities within your accounts and to proactively take new ideas to your clients as well as network, gain referrals and outreach to key stakeholders in your target client portfolio. You'll lead on the qualification, pursuit and capture of these opportunities and will personally hold a multi-million pound annual sales target, which depending upon client portfolio, will range from £5M to £20M.You'll be expected to identify senior stakeholders, build strong strategic relationships and become a trusted and valued partner. You'll also be expected to work with marketing to help build awareness in your accounts and target accounts. You will be expected to continually build your network and our influence within the client's organisation. You will expect to develop your (see below) and be a trusted advisor to your clients.Working in conjunction with Finance, you'll manage account profitability and take the lead on the commercial negotiation of rate cards and contractual terms, to ensure they are inline with the wider business guidelines.Key Responsibilities There are six core role competencies for this role:1. Expert in your Client's BusinessUnderstand your client's strategy, goals, and challenges through continual research.Understand and learn how the public sector worksBe an expert in GDS ways of workingRegularly meet stakeholders, be a visible presenceUnderstand the client organisation and who the decision makers areAttend governance meetings and showcasesUnderstand our competitors, their profile with the client and their relationshipsBuild relationships with commercial and portfolio holders to understand their pipeline2. Expert in Made Tech Capabilities & ServicesUnderstand our USPs and how they differ to competitorsUnderstand how we work and deliverUnderstand what good delivery looks likeUnderstand Made Tech's missions and valuesUnderstand Made Tech's capabilities and how to apply them to clientsBuild relationships with capabilities and our delivery teamsHave read Made Tech's booksCan talk about 5-8 relevant case studies as though you were on the projectStay current with relevant Made Tech projects, proposals and marketingShare supporting content with each other3. Trusted AdvisorHave empathy with clients, be client first.Consult to the root cause of the problem.Be a problem solver.Strive to learn. Show and develop your level of understanding.Be a great listener, be transparent, be human, build personal relationships and trustBe available, responsive and act fast.Understand reasons, constraints, challenges and impactEstablish facts and summarise (understanding, actions)4. Leading Account TeamsDevelop an Account Strategy that brings value to the client, our team and our business.Meet regularly to review and set goals.Set clear roles and responsibilities.Motivate the Account Team. Build and grow relationships. Listen and act on issues.Motivate and support the entire team to support growth that brings value both to clients and to Made Tech.Capture and share intel. Motivate and support delivery teams to report back opportunities.Be the CEO of the account: Outward FacingUnderstanding of the MarketUnderstanding of the CompetitionBuilding and Motivating a Senior TeamCreating a clear strategic planDriving execution against the planCoach account team members.Ensure account management and client service is delivered to the highest of standards.5. Outreach and NetworkingUse, and continually experiment with, a variety of channels (eg: client referrals, partners, MT SLT, hallways, events, authoring blogs, social media, email, LinkedIn)Build relationships with a variety of stakeholdersPrioritise relationships with key decision makers and senior stakeholders right up to C-level.Consistently commit time to outreach to generate new stakeholder meetings.Be credible. Bring value. Be equal business partners.Bring clients together.6. Sales LeadershipCommercial, finance, P&L understanding and the key elements of what makes work more and less profitable for usOwn revenue goals and have a clear plan to achieve them.Managing account teams to maximise margin and profitability over timeOptimising rates and margin to increase our chances of winning and delivering profit goalsNegotiate favourable contracts and working arrangements that reduce business risk and cost.Work with client commercial teams to ensure we have the right relationship, commercial governance and commercial team is clear on our value addStrong contractual and commercial client managementCreate proactive, win-win opportunities by leveraging the team around you.Understand industry data, contract expiries, track and attend pre-market engagement.Balance investment in short and longer term opportunities.Understand what is required to win an opportunity. Create a plan and execute on it (win strategy).Feedback intel to help Made Tech, helping the business improve and win upcoming opportunities.Understand what a good proposal looks like. As Sales Lead, help proposal teams deliver excellence.Skills, Knowledge & Expertise You will have:A strong track record in developing growth in your strategic accounts, up-selling and cross-selling new services and building strong, long-lasting value-based relationships with stakeholders.Excellent knowledge of digital service concepts and our markets, with the ability to articulate the distinct aspects of products and services and position them against competitors.Expertise in consulting and building strategic account plans and managing account teams to drive exceptional growth and where necessary you will also be prepared to operate as a pioneer and build pursuit teams to further a new businessA strong track record in winning multiple multi-million-pound contracts and delivering against quarterly and annual targets.An appreciation and knowledge of technology delivery, agile methodologies, etc.Broad technology experience and a sound awareness of technology and public sector trends and policiesAbility to operate in a highly competitive and pressurised environment, making sensible decisions that do not compromise Made Tech and our clients.Ability to communicate, present and influence credibly and effectively at all levels of the customer organisation, including executive and C-level.Expert networking skills and the ability to build strong and appropriate relationships with senior stakeholders.Home Office experience and existing relevant networks would be beneficial, but not essential to the role.At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with ourtalent teamif you'd like an informal chat about the role and your suitability before applying.Job BenefitsSupport in applyingIf you need this job description in another format, or other support in applying, please email .We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put togetherthis blogas a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.Life at Made TechWe're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here fromour blog, where we talk about mental health, communities of practice and neurodiversity(as well as our client work and best practice).Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know.BenefitsWe are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.Here are some of our most popular benefits listed below:30 days Holiday- we offer 30 days of paid annual leave plus bank holidaysFlexible Working Hours- we are flexible with what hours you workFlexible Parental Leave- we offer flexible parental leave optionsRemote Working- we offer part time remote working for all our staffPaid counselling- we offer paid counselling as well as financial and legal adviceAbout Made Tech Made Tech is on a mission to use technology to improve society - for everyone. We help organisations transform, deliver and manage world-class digital products and services.Today, you can see our services (and people!) in action, such as the design and build of the Homes for Ukraine service, delivered in 2 weeks. We're helping local authorities make it easier and quicker for people to log housing repairs online. By digitalising access to NHS services we're making it more accessible, such as children needing mental health support.All this great experience is enabling us to support new areas, like energy. We're helping to drive better environmental outcomes by improving network performance through real-time asset monitoring, which means less wasted energy.We were recently named as a finalist in the Raising the Bar for Workplace Transparency Award in the Shift People Awards. This is a recognition of our many great initiatives, such as our open-access employee handbook that we launched 5 years ago.TPBN1_UKTJ

Part-time - 30 hours per weekGreat choice, outstanding value, market leading customer service. That's Topps Tiles. But there's more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We'd love you to help us make those plans happen.Topps Tiles is the UK's number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we're more than just a business - we're a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do... that's the Topps way.What we're looking forAs a Deputy Manager, you'll be right at the heart of your store's success. Working closely with the Store Manager, you'll help lead, motivate and inspire the team - championing standout service while driving strong commercial results across our trade business.This is your chance to make a real impact. You'll strengthen local trade relationships, build loyalty, and make sure our trade customers see Topps as their number one destination for everything tile-related.You're a confident communicator, a natural motivator and a trusted partner to customers. You've worked in retail, you've led teams, and you can show us where you've smashed sales and profit targets.What You'll Be DoingSupporting the Store Manager to lead and motivate the store team, ensuring consistent delivery of great service, strong sales behaviours and operational excellence.Taking ownership of the trade side of the business - growing relationships, driving repeat purchases and increasing local trade market share.Using the Topps Sales Framework to proactively build meaningful relationships with trade customers, uncovering their needs and confidently recommend the right products.Coaching and engaging the store team to help them spot opportunities, strengthen customer conversations and deliver both trade and retail sales and profit targets.Leading by example on the shop floor - influencing, inspiring, and closing sales with confidence.Ensuring the store maintains high operational standards and delivers an unrivalled customer experience every time.No Trade Experience? No Problem.If you're confident, energetic, customer-focused and up for learning, we'll provide full training in:Trade and retail product knowledgeConsultative selling skillsLeadership and team coachingOur Topps Sales FrameworkWhat's In It for You?Competitive basic salarySales commission and bonusNo evening workChristmas Eve & Boxing Day offOngoing training, leadership development and real progression opportunitiesGenerous Staff DiscountAccess to our Benefits platform with a wide range of discounts from 100s of retailers.If you love talking to people, enjoy selling and feel motivated by results, you'll thrive here.Click Apply today. The application should only take a few minutes if your CV is ready, and we'll be in touch ASAP to arrange your chat with the hiring managerDue to health and safety requirements and the nature of the work carried out in our stores, we are unable to consider applications from individuals under the age of 18.Think you know Topps Group? Think again.There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre.Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.TPBN1_UKTJ

Company description About Latham & Watkins Latham & Watkins is one of the worlds leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.About the Role The Workplace Experience (WE) 24/7 Agent is an integral part of Lathams Workplace Experience team. This role will be responsible for supporting customers in a virtual fast-paced setting via telephone, email, and chat four days per week while working alongside the local London Workplace experience team in-person one day per week allowing for flexibility as business needs may change week to week. The onsite role will consist of reception desk support, conference room setup, and visitor support. This role will be located in our London office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. The shift for this role will be Monday - Friday 8:30am - 4:30pm.Job description Responsibilities & Qualifications Other key responsibilities include:Curating experiences in the workplace to make the internal and external client feel valued, part of the community, and always impressed by the level of serviceProviding high touch customer service to all visitors and guestsContributing to a team environment that ensures all WE Agents are equally taking ownership of department tasks and responsibilitiesEnsuring cross-departmental collaboration to guide an inquiry to the appropriate resourceActing as the liaison for the WE staff in the local offices to facilitate all types of requests and providing information to allow for a seamless experience for the customerRequired profile Wed love to hear from you if you:Demonstrate excellent communication skills both written and verbalPossess exceptional customer service skills with the intention to go above and beyond for every requestDisplay the ability to assess situations and take action without the direction of othersAnd have:A high school diploma or an equivalentFluency in English and proficiency in either German, French, Spanish and/or Italian is advantageous but not requiredPrior workplace experience; experience as a receptionist or in technology, hospitality, or inbound customer service call center, preferablyAdministrative experience and familiarity with professional services organizations, preferablyWhat we offer Benefits & Additional Information Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes:Health insurance as well as group income protection and life assuranceA pension planWellness programsEmployee discountsAnd more!Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute.#LI-CB1#EntryLevelTPBN1_UKTJ

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It's our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £14.60 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions! All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! (Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.) Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com, • Loads more voluntary benefits such as dental and travel insurance at a discounted price, • Career progression – if you suddenly decide that being a driver isn’t for you, there’s plenty of opportunity for progression, as 87% of our salaried roles are filled by internal colleagues! So what do we need from you? You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 12 months driving experience, • Maximum of 6 penalty points., • No driving disqualifications in the past 5 years. Some deliveries involve the handling of alcohol products, so you must be over 18 to apply. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, and have a relaxed chat as part of a light touch interview, • We will run a Disclosure Barring System check (DBS)., • Once all checks are completed, you will be offered the role and your career with Ocado Logistics will start! Contract Type: Permanent Contract: Your contracted workweek is 40 hours over a seven day period. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: This position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. Hourly Pay Rates: Monday to Saturday (Basic Rate) £13.96 Evening Premium (from 6pm) £1.12 Sunday Day Premium £1.40 Sunday Evening Premium £2.63 Overtime rate Monday to Saturday (Day Shift) £17.45 Overtime rate Monday to Saturday (Evening Shift) £18.57 We are proud to prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It's our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £14.60 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions! All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! (Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.) Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com, • Loads more voluntary benefits such as dental and travel insurance at a discounted price, • Career progression – if you suddenly decide that being a driver isn’t for you, there’s plenty of opportunity for progression, as 87% of our salaried roles are filled by internal colleagues! So what do we need from you? You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 12 months driving experience, • Maximum of 6 penalty points., • No driving disqualifications in the past 5 years. Some deliveries involve the handling of alcohol products, so you must be over 18 to apply. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, and have a relaxed chat as part of a light touch interview, • We will run a Disclosure Barring System check (DBS)., • Once all checks are completed, you will be offered the role and your career with Ocado Logistics will start! Contract Type: Permanent Contract: Your contracted workweek is 40 hours over a seven day period. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: This position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. Hourly Pay Rates: Monday to Saturday (Basic Rate) £13.96 Evening Premium (from 6pm) £1.12 Sunday Day Premium £1.40 Sunday Evening Premium £2.63 Overtime rate Monday to Saturday (Day Shift) £17.45 Overtime rate Monday to Saturday (Evening Shift) £18.57 We are proud to prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

Company Description Les 100 Ciels is a contemporary fashion brand that specializes in versatile, timeless clothing with luxurious cashmere at the core of every collection. The brand combines classic silhouettes with modern, seasonal styles to create a refined yet transitional range. Role Description The E-commerce & Customer Service Coordinator is responsible for delivering an exceptional online customer experience across every touchpoint. From managing customer enquiries and processing online orders to supporting website merchandising and product launches, this role ensures our digital experience reflects the quality and service expected. This is a varied role that combines customer service, website administration and operational support, making it ideal for someone who is highly organised, proactive and passionate about delivering outstanding customer experiences. Key Responsibilities Customer Service • Deliver exceptional customer service via email, phone and live chat., • Resolve customer queries quickly and professionally., • Manage returns, exchanges and refunds., • Liaise with stores and warehouse to resolve fulfilment issues., • Support VIP customers with styling, product advice and order enquiries., • Monitor customer feedback and identify opportunities to improve service., • Maintain customer records within Shopify and CRM. E-commerce Operations • Process and monitor online orders., • Ensure orders are fulfilled accurately and on time., • Work with the warehouse to resolve shipping or stock issues., • Monitor website stock availability and communicate any issues., • Support inventory accuracy across online channels. Website Management • Upload new products to the system., • Write and proof product descriptive information., • Work with the Graphic & Content teams to upload imagery and ensure consistency across the website., • Merchandise collections and category pages., • Support homepage updates and promotional banners., • Assist with product launches and seasonal updates., • Support with website QA to identify broken links, pricing errors or content issues. Trading Support • Monitor website performance and customer behaviour., • Produce weekly reports covering:, • Sales, • Conversion, • Average Order Value, • Traffic, • Best sellers, • Highlight opportunities to improve conversion and customer experience. Marketing Support • Coordinate promotional activity on the website., • Support email campaign execution., • Ensure products and landing pages are launch-ready., • Assist with gifting, influencer orders and campaign logistics where required. Experience • Experience in an e-commerce or customer service role., • Shopify experience preferred., • Excellent written communication skills., • Highly organised with strong attention to detail., • Comfortable working with Excel and reporting., • Able to manage multiple priorities in a fast-paced environment., • Strong problem-solving skills., • Proactive with a positive attitude., • Commercially aware.

Company Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Let’s face it. Most people hate the software they use at work. Business software is clunky, expensive, hard to setup and frustrating to use. If the software that you use in your personal life is so easy and intuitive to use, why can’t business software be that way too? At Freshworks, we agree with you! We pride ourselves on building powerful, sophisticated software that’s fun and easy to use. We are constantly on the lookout for smart people who are passionate about creating great products, designing great experiences, building scalable platforms, and making customers happy. We are looking for a Lead Value Engineer to join our growing GTM team in North America/Europe/APAC. If you have great analytical skills and are maniacal about value selling, we want to talk to you. If you are a good speaker, good at building (mathematical) value models and can communicate effectively with a variety of audiences , we want to talk to you. If you believe that you can shine in a fast paced and high growth work environment, then we definitely want to talk to you. Hit us up and let's chat. Our Value Engineering team is expanding and actively seeking a Value Engineer to join our team. As a Value Engineer, you will collaborate with our sales account teams to create and develop business cases derived from a value-based methodology. You will assist in standardizing our value-based solution proposition and integrate this into our selling strategy. As a Lead Value Solution Engineer, your primary responsibilities will include • Conduct value discovery sessions with Freshworks prospects & customers. Capture customer objectives and ensure outcomes are documented to demonstrate quantifiable business value., • Effectively articulate the gap between where the client's current state is vs their desired state., • Create analytical models and custom executive presentations for key accounts., • Provide thought leadership and expertise on business value, • Collaborate with sales enablement to establish and provide enablement training on how GTM can leverage VE content and collateral, • Collect and measure key Freshworks and industry metrics to establish trends and benchmarking, • Work closely with other value engineers, account executives, and solution engineers to contribute to overall value assessment and findings., • Assist in the production and delivery of executive-level presentations in the field. Qualifications • 5+ years of hands-on professional experience in Value Engineering, Pre-sales Value Consulting, Solution Engineering, and/or management consulting., • Deep financial analysis and modelling of ROI and TCO concepts to justify business cases. Ability to demonstrate the practical use of ROI metrics., • Excellent soft skills and presentation skills are a must for this role. You will rely on these skills every single day!, • A mix of business and technical acumen with the ability to engage and add value in discussions involving both technology and business strategy, • Ability to influence executives and C-Suite with credibility, passion and charisma., • High energy, self-starter who can deal with ambiguity and is comfortable owning and executing initiatives, • Highly effective collaborator who can work across sales, onboarding, sales enablement, and marketing functions., • Familiarity with technology and/or enterprise software preferred. Familiarity with CRM, ITSM and Customer Service solutions is a plus., • Fluent in English Additional information These are some benefits you can expect from us in return: • Company funded Life & Long-Term Disability insurance, • Learning & Reading budget of up to £1.000 per year, • Fitness budget of up to £30 per month, • Free yoga classes twice a week, • Cycle to work Scheme, • Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options, • Company Funded Employee Assistance Program (EAP) for both you and your family, • 25 days annual Paid-Time-Off (PTO), • Discounted Tax Support Services At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Senior Product Manager – Customer Experience £72,000 + bonus Remote-first Monthly team meet-ups in Yorkshire We’re partnering with a major UK consumer business that’s investing heavily in its digital products and transforming how millions of customers interact with its services. They’re looking for a Senior Product Manager to take ownership of three closely connected areas: their customer app, customer contact experience and an evolving premium B2B proposition. This is a proper senior product role. You’ll inherit a growing team, shape the longer-term vision and bring clarity to several major programmes competing for attention, investment and technology capacity. What you’ll be doing: • Defining the product vision and roadmap across the customer app, contact channels and premium services, • Creating a more connected, intuitive and self-serve customer experience, • Leading discovery to understand customer problems, validate opportunities and influence investment decisions, • Helping shape the balance between digital self-service and human support, • Supporting a significant cloud-based customer contact and CRM transformation, • Owning product OKRs and ensuring roadmaps are tied to measurable customer and commercial outcomes, • Working closely with Technology, UX, Architecture, Operations and Commercial teams, • Coaching and developing Product Managers while building a high-performing product culture, • Managing competing priorities and making clear, evidence-led decisions when capacity is limited, • Taking complex product challenges and turning them into a clear direction people can get behind What we’re looking for: • Strong experience operating as a Senior Product Manager within a complex, customer-facing organisation, • Experience owning digital products across the full lifecycle, ideally including mobile apps, customer contact or self-service journeys, • A track record of shaping product strategy as well as leading hands-on delivery, • Strong discovery skills and a genuinely customer-led approach, • Confidence working with senior stakeholders and challenging priorities when needed, • Experience coaching Product Managers and improving product ways of working, • The ability to connect customer needs, operational realities and commercial opportunities, • A strong data mindset, with experience using insight to shape decisions and measure outcomes, • Exposure to cloud platforms, CRM transformation or contact-centre technology would be a bonus Why consider it? You’ll be joining at a point of real change, with the opportunity to influence products used at significant scale and help shape a growing product function. There’s plenty already happening, but equally plenty still to define. If you enjoy creating clarity from complexity, developing teams and building products that make everyday customer experiences simpler, this should be right up your street. £72,000 + bonus, remote-first working and monthly team meet-ups. Interested? Apply now or drop me a message for a confidential chat.

Group OverviewThe TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.LiquidnetLiquidnet is a next-generation agency execution specialist. Powered by technology that helps drive institutional alpha, our trading and liquidity network intelligently and securely connects the world’s investors with the world’s investments.Established in 1999 on the belief that there was a better way to trade, Liquidnet' journey began with a vision to create a platform that goes beyond traditional transactional models.We wanted to build a community where traders could connect, collaborate, and execute trades with confidence. Over the years, we've grown from a vision into a thriving ecosystem that empowers the buy side in ways never before imagined.We are committed to making trading more efficient, intelligent, and accessible. Our purpose guides every decision we make, from the tools we develop to the relationships we nurture with our Members.Role OverviewLiquidnet Europe Limited is looking for a Senior Front Office Support Engineer to take a leading role within the Europe Front Office Support team. The team requires an experienced, technically strong engineer who can drive operational excellence, mentor junior team members, and take ownership of complex issues across our trading platform. You will leverage deep expertise in FIX, Linux, Windows Server, DevOps, databases, networking, and cloud technologies to ensure platform reliability and performance.This is a hands-on leadership role involving complex troubleshooting across cross-platform market-leading technologies, driving automation and tooling improvements, and acting as the primary escalation point for critical production issues. You will lead projects, drive new feature implementations, oversee client migrations, and champion Liquidnet's migration to cloud-based technologies. The role also includes oversight of member user administration, OMS integration support, and trade lifecycle issues for both the MTF platform and trading desk, with a focus on root-cause analysis and preventative improvements.The successful candidate should possess a positive 'can-do' attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), Linux, understanding of cloud-based technologies, Windows and Networking troubleshooting skills, along with a proven ability to lead and mentor.Role ResponsibilitiesAct as technical lead and primary escalation point for complex application support issues, driving root-cause analysis and resolution across the trading platformLead and mentor junior engineers, fostering technical growth and ensuring knowledge transfer within the teamDesign, implement, and maintain automation solutions to streamline workflows, reduce manual effort, and improve operational efficiency across key business processesOwn and drive projects including new feature implementations, client migrations, and cloud migration initiativesFulfil and oversee complex client customisation requests within algorithmic trading systems and MTF platformManage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherencePerform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issuesLead the 'follow the sun' support model coordination, working closely with global teams in APAC and USDrive incident management practices, trend identification, and post-mortem analysis. Collaborate with development teams to influence platform improvements based on support insightsOccasional weekend work will be required during major upgrades and out of hours testingExperience / CompetencesEssentialHands-on production support experience within a financial institution (buy-side, sell-side, venue/platform provider)Deep application support experience within a Unix / Linux environmentExpert working knowledge of the FIX protocol, including complex debugging of FIX sessions and message flowsStrong experience supporting and troubleshooting Windows Server environmentsAdvanced experience in troubleshooting network problems: firewalls, routing, DNS, load balancers, and connectivity issuesWorking knowledge of multiple buy-side or sell-side Order Management SystemsStrong understanding of international equity market mechanics, flows, and settlement processesProven ability to lead multiple projects simultaneously, delivering to deadlinesExpert-level experience with MSSQL, Oracle and Sybase database environments, including complex query-writing and performance tuningA natural leader who relishes the prospect of supporting an expanding business and driving continuous improvement in support functionsMotivated self-starter who takes ownership of responsibilities and can work autonomously, setting the standard for the teamAbility to confidently communicate at all stakeholder levels (technical, client, trader, executive team) and influence decision-makingPassionate about customer satisfaction and service excellenceExcellent organisational skills with the ability to prioritise under pressureDisciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR)Willing to embrace core business values demonstrated by day-to-day work ethicAnalytical and disciplined approach to problem-solving, with a focus on prevention over reactionMust be a team player who actively participates in projects, mentors others, and collaborates across departmentsMust be flexible in relation to working hoursPositive approach to the day-to-day, with the resilience to handle high-pressure production incidentsDesiredExperience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysisProven experience applying AI or machine-learning models to optimise workflows, identify patterns, and drive intelligent automation solutionsHands-on experience with containerization technologies such as Docker and Kubernetes, including cluster management, deployment, scaling, and observabilityDeep practical knowledge of algorithmic trading workflows, including the behaviour, lifecycle, and risk controls of execution algos used across the EMEA marketsExperience designing and supporting message-based architectures (Solace, Kafka, or similar)Practical understanding of global Listed Derivatives markets and system workflowsProven experience managing cloud-based infrastructure and services (AWS, Azure, or GCP), including architecture design and cost optimisationStrong understanding of DevOps principles and practices, including CI/CD pipelines, infrastructure as code (IaC), and automated testingExperience with industry-standard monitoring tools (ITRS or similar) including configuration and alert designAdvanced automation experience using Python, PERL, or similar scripting languages, including building tooling for the wider teamUnderstanding of financial regulations and reporting requirements in EMEA and Asia cash equity marketsExperience mentoring and developing junior team membersJob Band & Level Professional / 5#LNET #LI-HybridNot The Perfect Fit?Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.Company StatementWe know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. LocationUK - 135 Bishopsgate - LondonSummaryLocation: LondonType: Full time

Paid Social ManagerLondon hybrid, 3 days office based 40,000 to 50,000 + bonus + benefitsThis is a role for a Paid Social expert who wants pace, scale, budget, international reach and the creative freedom to make a visible commercial impact, whilst also holding a highly visible role within a team of paid social specialists, taking lead on Paid Social campaigns targeting all Spanish speaking markets end to end.You’ll be joining a high-growth consumer business operating in a pacey, creative but regulated, and fiercely competitive sector. It’s an environment where performance matters, but so does brand, creativity, speed of execution and the ability to spot opportunities others miss.The role sits within a central paid social team, supporting multiple international markets across full-funnel campaign activity. You’ll be working across channels including Meta, TikTok and Snapchat, taking responsibility for campaign setup, optimisation, reporting, budget management, creative testing and stakeholder engagement.It needs someone who can look at data, understand what it is really telling them, then turn that into better campaigns, sharper creative briefs, cleaner targeting, stronger reporting and improved commercial performance.You’ll be working closely with internal teams across brand, data, CRM, digital and market leads, so the ability to explain campaign performance clearly is important. Not just what happened, but why it happened and what should happen next. Coming from an appreciation of how the platforms get their info in the first place, so a real appreciation of the setup and tracking side will be important.What you’ll be doingYou’ll manage paid social campaigns across assigned international markets, taking ownership of setup, optimisation, budget pacing, creative coordination and compliance checks.You’ll produce daily, monthly and quarterly reporting, using performance data, attribution insight and customer lifetime value to shape decisions.You’ll work with brand and creative teams on upper-funnel activity, while staying close to acquisition performance.You’ll help ensure tracking, tagging, landing pages and campaign links are properly set up, working closely with data teams to make sure performance is measurable and reliable.You’ll adapt activity by market, recognising that audience behaviour, creative response and cultural nuance will not be the same everywhere.You’ll also identify opportunities to improve automation, efficiency and technical capability across the channel.What you’ll needYou’ll probably have around a solid background in paid social under your belt already, with a strong track record managing campaigns across platforms such as Meta, TikTok and/or Snapchat. This could have been established either brand side, or within an agency environment.You’ll be comfortable managing meaningful budgets and multiple campaigns at once, ideally across more than one market.You’ll need strong analytical skills, with experience using reporting tools, attribution models, mobile measurement platforms such as Excel is a given. If you’ve used AppsFlyer, Tableau or similar visualisation tools will be beneficial.You should have a good understanding of tagging, tracking and attribution, including GTM.You’ll also need to be confident presenting insight to stakeholders. The best person for this role will be able to move between detail and bigger-picture thinking without getting lost in either.Why this role?Because it offers the kind of paid social environment that can genuinely sharpen your career.You’ll get international exposure, significant campaign responsibility, access to strong data, a competitive market to test yourself in, and a business where creative performance marketing is taken seriously.The package includes:40,000 to 50,000 base salary 10% annual bonusHybrid working, 3 days in the London office Private healthcareLife insurancePension scheme 24 days’ annual leave, increasing with service Regular company events and team activities This would suit someone commercially sharp, curious, well organised and confident enough to try new things. Someone who enjoys the pace of paid social, but wants more than just platform execution.Want to Apply? Here’s how:Applicants must have the right to live and work in the UK. You can share your Linked-in profile (but please ensure there’s more than just job titles listed) or email me a CV.Or, for a chat and more information please contact me on:Colin Doree Recruiter | Blue Pelican 01892 507122

About Nintex: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go. About the role: As a Business Development Representative (BDR) you will be responsible for effectively qualifying opportunities from inbound enquiries whilst also prospecting and building relationships within current Nintex customers within a defined territory. In this role you will learn how to master the fundamentals and gain experience working collaboratively with our sales team across the entire sales cycle. You will be responsible for identifying qualified prospects, generating appointments, delivering our value proposition and influencing qualified deals to close. Your contribution will be: Performing outbound sales calls. You will spend your day connecting with prospects using phone, social, and email to engage in a qualification/discovery process. You will be the 1st point of call for live chat sales enquiries. Coordinate closely with internal sales resources to align solution design with customers’ business requirements. Lead qualification. You will qualify high quality opportunities and arrange follow up meetings with the sales team. To manage this process you will utilize document progress, notes, etc. in the Nintex CRM (SalesForce.com). You will learn and master Salesforce lead management, email management, and lead documentation, follow-up procedure. You will participate in providing feedback on how prospects are contacting Nintex and how they are reacting to current marketing efforts. Evangelize the Nintex portfolio. You will gain and maintain up to date knowledge of Saleforce.com, SharePoint, O365, business process planning and Nintex products. Before we let you loose on the phones, you will learn to effectively communicate how all Nintex products are licensed and how they will benefit our customers. Further, you will proactively scope technical solutions using Nintex products required to address customer requirements, assess customers met and unmet needs, and recommend solutions that optimize value for both the customer and Nintex. Fill the top of the funnel. In order for us to get leads to the buying phase, we first have to get people into the qualified leads funnel. You will provide assistance to existing and prospective customers during product trial periods and enable them, so they get the most out of the trial period. You will opportunistically pursue additional business development opportunities in the field, collaborate with other Business Development Representatives, and Account Managers to ensure these opportunities are advanced.To be successful, we think you need: 2 years' sales experience Prior experience with Salesforce CRM (desirable) Marketing or Software as a Service (SaaS) sales experience (desirable) Ability to work in a fast paced, entrepreneurial, results oriented culture where team members work together collaboratively Excellent oral and written communication skills A positive, self-starter attitude and desire to exceed expectations at every opportunity Strong organizational skills and an absolute focus on quality of work Proven ability to connect with people using telephone, email and online networking sitesThis role will be supporting our teams in the Middle East & North Africa, so Arabic language skills preferred.What’s in it for you? Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including Global Gratitude and Recharge DaysFlexible, paid time off policyEmployee wellness programs and counseling resourcesMeaningful peer recognition and awardsPaid parental leaveInvention/patenting assistanceCommunity impact, paid volunteer time, and opportunitiesIntercultural learning and celebrationMultiple tools through which to learn and grow, and an incredible global community View more about our benefits here: .

London (GB) / Manchester (GB) / Brighton (GB) / Coventry (GB) / Leicester (GB) / Warwick (GB)Octopus Energy UK ð𧠖 TechOps /Full-time /HybridSeen this advert before? That is because we are continuing to grow!We are very excited to be growing our small and efficient TechOps team at Octopus. We aren't looking for standard IT support - we are looking for an ambitious, deeply knowledgeable and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way.You will be a key partner in defining what TechOps is at Octopus. We will be continuing to shape this team to provide world class support to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change. We don't just "fix" things - we automate them out of existence.For us, a Generalist isn’t about knowing a little of everything, it’s a multi-disciplinary role for someone who’s deeply experienced in many facets of Enterprise IT. Think multi-domain specialist - not Jack of all trades.What is TechOps?A more modern, more lean version of a traditional Enterprise IT team with around one of us for every 1000 people at Octopus. We cover everything from what most people would call “1st line support” all the way up to high-level strategic planning, and everything in between.We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company and keeping plates spinning.We have a cloud-first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on-prem AD here!Roles that you might currently be in: Systems engineer, DevOps, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager.What you'll do Provide delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems.Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems.Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience.Continually find opportunities to automate our processes and improve the user experience.Empower our people to help themselves by designing and building self-service solutions.Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control.Managing supplier relationships and the procurement process for SaaS and hardware.Lead and manage complex technical projects with multiple stakeholders from around the business. Examples of some TechOps projects include…Rollout of, and migration to, a new identity providermacOS and Windows MDM migrationRollout of a new device trust and posture compliance solutionThe replacement of insecure factors like SMS with phishing-resistant factorsOffice fit-outs, including tech like network, AV, access control etcSaaS migrations for acquisitions e.g. Microsoft 365 to Google WorkspaceWhat you'll needWe’re looking for people with at least 5-7 years of solid enterprise IT experience.The technical bar is high. While we use Okta, Kandji, Kolide, Zscaler, Meraki and HiBob amongst others, we care about your understanding of the fundamentals of key SaaS tooling, but we also expect candidates to have significant experience implementing and customising these tools for Enterprise environments, so if you’ve lived in Entra and Intune? Awesome!You’ll also need:Confidence in articulating and implementing your technical ability, particularly with enterprise-level SaaS tooling, customer support and automation. The ability to do this both with your peers and novice users is vital.A team player - we don’t want people who vanish and come back with perfect, completed work. You collaborate and work transparently and can identify who can help you, or needs your help.Rich experience and examples of scripting, using APIs to automating mundane and error-prone repetitive tasks.To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time.Experience working with multiple teams and managing multiple stakeholders.Experience managing and deploying macOS, Windows, iOS, and Android at scaleExperience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML.Deep experience with Identity & Access Management. You should be able to explain the nuances of SAML, OIDC, and OAuth, and have hands-on experience with SCIM provisioning.Experience of designing and installing office networks - we use Cisco Meraki.A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing.Don’t think you check off every single box? We love hiring passionate people with a drive to learn. If you are an expert in some of these areas and are hungry to master the rest, get in touch and let us know where your strengths lie.Why else you'll love it hereOctopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership Visit our UK perks hub - Octopus Employee BenefitsThis role can be either fully office based in any of our major offices in Brighton, Manchester, Leicester, Coventry or London, or a hybrid of a few days a week working remotely and office based. Our salary bandings are between 65,000 - 90,000 depending on your experience. On a call with one of our talent team, it's something we always chat through, as we genuinely want to match your experience with the right salary.We're very excited to be growing our small team. We're looking for skills and experience to help shape and define the future of not only our team, but the wider business at a global scale. If you're reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in.If this sounds like you then we'd love to hear from you.Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.Where necessary, we sometimes use AI tools to help with parts of our hiring process, like reviewing applications or assessing responses. We’re lucky to receive a huge amount of interest, so these tools help our recruiters manage that volume, not replace them. Ultimately, every hiring decision (for example, whether to progress your application or not) is always made by a real person in our Talent team. If you’d like to know more about how we use your data, you can reach out to us via email at [email protected]. We’re happy to help!

Join to apply for the Paid Social Director role at GroupM 1 month ago Be among the first 25 applicants Join to apply for the Paid Social Director role at GroupM OpenDoor I Paid Social Director PURPOSE The purpose of this document is to help prospective team members better understand the role and responsibilities with the position of Paid Social Director at OpenDoor, WPP’s bespoke global operating model for Amazon. About Wpp & Opendoor At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology. Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client’s specific needs and challenges, providing easy access to the right capabilities. And that’s why we’ve built OpenDoor for Amazon. OpenDoor is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact – for them to innovate, learn, thrive, and occasionally fail too. The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production. OpenDoor’s values are built from Amazon’s own 16 Leadership Principles, and WPP’s core values of Open, Optimistic and Extraordinary. Together, when WPP’s Creative Transformation meets Amazon’s next-level customer centricity, our people come together to challenge and impact what’s done today and build a better future. By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP’s top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth’s most ambitious opportunities in marketing, tech, media, business, and creativity. About The Role We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Paid Social Director. This is a Full-time position based in London. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI. Responsibilities Campaign Management • Overseeing the production of comprehensive paid social media plans (+ supporting material) that align with client’s objectives and KPIs. Able to clearly articulate the rationale for proposed campaign tactics (channels, budget, audience, formats etc.) and present these back, both to internal and external stakeholders., • Overseeing a hybrid team (made up of both local and Global Hub employees) responsible for the end-to-end setup of paid social campaigns across all the relevant social platforms. Comfortable troubleshooting and helping train junior team members to use advanced features such as bid rules and 3rd party optimisation/creative/measurement tools., • Ultimately responsible for maintaining the standard of regular quality assurance (QA) checks undertaken by everyone working on the account (both locally and in the Global Hub) to ensure campaigns are set up to defined best practice standards (and helping to evolve these best-practices as necessary)., • Working with team to ensure the standard and accuracy of weekly/monthly campaign performance reports. Joining client calls on a regular basis and supporting the team to present results as necessary., • Ensuring all performance commentary delivers valuable insight and recommendations to clients. Working with the team to identify trends and recommend actions on-platform to capitalise/mitigate these trends as necessary., • Ensuring the standard of end-of-campaign reporting and quarterly/annual reviews. Leading standalone research projects as required by the client., • This will include both biddable social activities and non-biddable social activities (lens, IO products, custom products), • You will be the ultimate person in charge seeing through planning to activation via Wrike for all markets within Social, ensure tools like Smartly, Octra and Optimisation tools are used for the correct RTB., • You will lead Social analysis, optimization recommendations and test and learn approaches – both designed and deploying with the team., • You will be the ultimate lead for ensuring trafficking, naming conversions and audiences are built using Amazon’s requirements., • You will work closely with the implementational planning team and the comms design team to create media plans which drive success for Prime Video releases. Client & Partner Management • Responsible for delivering on the over-arching paid social strategy across the account(s) and ensuring this ties in with the wider digital and comms strategy., • Acting as a key social point-of-contact for your client(s) ensuring their continuing confidence in the quality of the team and agency’s social output., • Demonstrating a deep understanding of the media and technology developments that influence your client’s business. Able to identify opportunities to test and innovate in the paid social space, presenting these opportunities to stakeholders and securing client backing., • Managing internal and external stakeholders to ensure multiple projects can be delivered simultaneously and to the required standard., • Building and maintaining relationships with the key media partners including Meta, Twitter, Snap, TikTok, Pinterest and others. People Management • Ensuring the effective management of both the local team and Global Hub employees, ensuring workloads are sufficiently monitored & prioritised to ensure deadlines are met., • Working with your immediate team to help train and develop their skills as necessary. Leading by example to motivate and encourage all those with less experience on the wider team., • Communicate clearly and in a timely manner with internal and external stakeholders as required across email, chat, video and in-person. Leading presentations where necessary., • Attend and lead regular internal meetings and training sessions in order to actively contribute to a collaborative and friendly paid social community., • Leading the recruitment process for your immediate team and working with the head of department to assist with wider team recruitment as needed. This will involve leading interviews, making staffing decisions and acting as an ambassador for the team to potential candidates. Operational Excellence • Identify opportunities to test and innovate in the paid social space. Presenting these opportunities to stakeholders and securing client backing. Developing these into initiatives that can be used to further evolve the standard & efficiency of paid social buying across the wider team., • Developing tailored testing/learning agendas for clients that drive clear and actionable insight on each social platform., • Working closely with planning team + other channel specialists to ensure paid social activity compliments and enhances the wider marketing mix., • Collaborating on thought-leadership pieces and POVs for the agency and GMS social community., • Responsible for the accurate and effective management of agency finance processes. Ensuring the immediate team fulfil the mandatory finance process in a timely and accurate manner to ensure prompt payment/invoicing and minimise finance queries., • Working to ensure account profitability with direct input on staffing and commercial target conversations where required. Qualifications • Extensive experience setting up and optimising paid social campaigns across a number of the key social platforms (Facebook, Instagram, Twitter, Snap, TikTok etc). Training certifications in any of the key platforms would be a plus (e.g. Meta Blueprint)., • Experience planning large-scale paid social campaigns, preferably across a mix of brand and direct-response objectives., • Experience compiling detailed and insightful end of campaign reports & presentations. Experience managing a team to jointly compile regular client presentations (QBRs, annual reviews etc). BONUS POINTS • A clear track record of working with clients and external stakeholders. Forming strong relationships is key to the role and the ideal candidate should feel comfortable presenting to clients and leading calls regularly., • Experience line managing others, helping ensure day-to-day workloads are effectively managed. The ideal candidate should also have experience training and mentoring those more junior across all things paid social and should be able to communicate effectively with people from all diverse backgrounds, cultures, countries., • Experience planning and working towards commercial targets would be of benefit., • Teamwork is key to this role and we are looking for someone who is collaborative, friendly, and with a can-do attitude. Benefits Of Opendoor • Unparalleled Access: Gain direct experience working with one of the world's most innovative and influential companies., • Mentorship & Training: Receive guidance from experienced professionals at both WPP and Amazon., • Cutting-Edge Technology: Utilize industry-leading tools and platforms, including WPP Open., • Data-Driven Environment: Develop your analytical skills and contribute to data-driven decision making., • Global Impact: Be part of a team that is shaping the future of marketing on a global scale. How To Apply Interested candidates are encouraged to submit their resume and cover letter to [email protected] by [application deadline]. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 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Air Conditioning Engineer London and the Home County £50-55k including travel package Are you a Air Conditioning Engineer with a passion and experience of working on VRVs, this company are recruiting due to work load and a new contract. As a VRV Engineer, you will play a crucial role in the installation, maintenance, and repair of VRV (Variable Refrigerant Volume) and VRF (Variable Refrigerant Flow) air conditioning systems. You will work on a wide variety of commercial, industrial and residential projects, ensuring that systems are operating efficiently and effectively while providing high-quality service to our clients. Key Responsibilities: • Install, maintain, and repair VRV/VRF HVAC systems., • Conduct troubleshooting, diagnosis, and repairs for system malfunctions., • Perform system testing and commissioning., • Carry out regular inspections and preventative maintenance., • Provide technical support and training to junior engineers and staff., • Work closely with clients to ensure their HVAC needs are met., • Complete reports and documentation for all work completed., • Ensure that all work complies with safety and industry standards. Qualifications:, • Proven experience in the installation, maintenance, and repair of VRV/VRF systems., • Strong understanding of HVAC principles and electrical systems., • Relevant qualifications (e.g., City & Guilds, F-Gas, or equivalent)., • Excellent problem-solving and troubleshooting skills., • Ability to work independently and as part of a team., • Good communication skills and customer service experience., • Full UK driving license (or applicable local license). Desirable Skills:, • Experience with a variety of VRV/VRF manufacturers (e.g., Daikin, Mitsubishi Electric, etc.)., • Knowledge of refrigerant handling and related regulations., • Ability to read technical drawings and schematics. Benefits:, • Competitive salary with performance-related bonuses., • Company vehicle and fuel card., • Ongoing training and professional development., • Pension scheme., • Health and wellness benefits., • Opportunities for career progression within the company. For further information on the role and the company you would be working for please APPLY NOW or get in touch with Gary Cornes for a confidential chat INDHIGH JBRP1_UKTJ

Fresh Food, Happy Dogs.We believe dogs deserve the healthiest, most natural and tastiest meals – with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction.We’ve come a long way since our co-founders (Kev & Dave) hand-delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe – but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us.ð A bit about the roleThis role historically receives a high volume of applications, so to help us identify the best candidate to join our squad, we truly appreciate cover letters that showcase your interest in the role, our mission, and of course... cats ð and dogs ð¶We're looking for a proactive, creative, and highly organised Events Coordinator to join our Sales Operations team, supporting the wider Direct Sales department at Butternut Box and Marro.This role sits within one of our most exciting acquisition channels: Events. Every year we take both of our brands to hundreds of events across the UK with the aim of meeting dog and cat owners and introducing them to Butternut Box and Marro.As an Events Coordinator, the sales roadmap starts with you. You'll play a pivotal role behind the scenes, helping to plan, coordinate, and deliver exceptional events that enable our sales teams to perform their best. When an event delivers brilliant results, it's because you helped make it happen – from choosing the right opportunity and securing the best deal, to creating a seamless experience for our salespeople on the ground.If you thrive in a fast-paced environment, love solving problems, enjoy bringing structure to complexity, and get a buzz from turning plans into reality, we'd love to hear from you. You'll own key department KPIs and use performance data to guide your decisions – understanding which events we return to, which we can improve year after year, and where we should invest next.ð¾ What You'll Be DoingBuild a roadmap that delivers: Develop and manage an exciting, strategically planned events roadmap that drives customer acquisitions and builds awareness of Butternut Box and Marro.Scout and source brilliant opportunities: Research, discover, and pitch new, unique, high-potential sales opportunities for both brands – county fairs, food festivals, exhibitions, shopping centres, high streets – we love meeting pet parents!Build relationships that open doors: Develop strong relationships with event organisers and protect our Butternut Box and Marro brand reputation with every interaction.Sweat the details that move the needle: Secure prime pitch spots, coordinate accommodation, and work closely with our internal logistics team, setting every event up for success.Negotiate like a pro: Secure the best possible rates, prime stand locations, and high-impact event packages to ensure maximum value. A great negotiator doesn't just save money; they get us better positions, better visibility, and better results.Collaborate with stakeholders: Work closely with your Logistics team and Regional Sales Managers to deliver smooth, impactful event experiences.Champion key metrics: Track and analyse event performance against KPIs, sharing actionable insights to help refine our strategy and drive growth.ð What we're looking for:Seriously organised: You have sharp attention to detail – juggling a packed weekly schedule of multiple events without dropping a ball is your thing.A natural communicator: You're a natural relationship-builder, whether that's charming an event organiser over email or briefing the team before a big weekend.Passionate and energetic: You are genuinely excited by the challenge of getting brands in front of their target audiences in creative ways.A forward thinker: You think beyond the obvious, remain naturally curious, and are always looking for the next opportunity.Agile and calm under pressure: You thrive in a fast-paced environment and stay calm when priorities shift quickly. You know what matters most and you act on it.Relevant experience: You bring experience in events, sales, business development, or a similarly fast-paced commercial role.Pet lovers: You love cats and dogs (duh!). The interview process:Stage 1: Initial Screening Call45-minute remote chat with a member from the Talent Acquisition team to discuss your background and passion for our brands.Stage 2: Take home TaskDesigned to showcase your job capability and creative problem-solving skills.Stage 3: Competency InterviewRemote interview focusing on your role-specific skills and experience with our Sales leadership team.Stage 4: Values & Culture InterviewIn-person interview focusing on brand alignment, culture, and team fit with key team members.ð Our benefits:25 days holiday (plus 8 bank holidays) and an additional day for every year of service up to 5 years.5 additional, paid 'paws' days off per year dedicated to your learning, development, or personal wellbeing. Hit pause when you need it most.500 personal learning & development budget to sharpen your skills.Share options grant – everyone owns a piece of Butternut's success.Significant discount on our Fresh food, to keep your own dogs as healthy as our customers.Enhanced parental leave.Flexible core working hours.Cycle to work scheme.Pension with NEST.Private Medical Insurance with Vitality.Private Dental Insurance with Bupa.Paid time off for fertility treatments and pregnancy loss.Paid sabbaticals for squad members with 5 or more years of service at Butternut.Discounted gym access through MyGymDiscounts.Lots of office dogs (Ajax, Peggy, Chief, Louis, Hansen, Winnie, and many more….).ð¡ Important things to note:Cover letters:While optional, this role historically receives a high volume of applications. To help your application stand out, we strongly recommend attaching a brief cover letter sharing why you're excited about this role, our mission, and your love for cats ð and dogs ð¶!Apply early: We recommend getting your application in as soon as possible. We reserve the right to close the role early.Hybrid working: Our team thrives on collaboration. We spend 3 days a week in our West London office (Monday, Wednesday, and Thursday) and 2 days working from wherever you’re most productive. Because being together is a big part of our culture, we’re looking for someone within a comfortable commutable distance to London.Application updates: We’re a small (but mighty!) recruitment team. We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early. We appreciate your patience while we review applications.Right to work: For this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the UK.️ We believe in a seat at the table for everyone.Butternut Box is an equal opportunity employer. We believe that to make the best food for all dogs, we need a team that represents all humans. We celebrate different nationalities, backgrounds, experiences, and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences. We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.

Mobile Air Conditioning Engineer Service and Maintenance North London (Covering London & the South of England) £50K-60K with door-to-door travel paid Due to continued growth, we are looking for an experienced Air Conditioning Engineer to join our expanding maintenance team. This is a great opportunity for a motivated and self-sufficient engineer with strong service and maintenance experience. You'll be responsible for carrying out planned and reactive maintenance across a range of commercial sites, as well as repairs, compressor replacements, and small installation works. Key Responsibilities Carry out servicing, repairs, and fault finding on a range of air conditioning systems. Replace compressors and undertake small installation works where required. Complete planned preventative maintenance (PPM) and respond to reactive maintenance callouts. Carry out F-Gas safety checks and complete all required certification and job reports. Install, service, and maintain air conditioning systems, associated pipework, and plant equipment. Ensure all work is completed in line with current regulations, health & safety requirements, and company standards. Deliver excellent customer service while working independently and as part of a wider engineering team. What We're Looking For F-Gas qualified. Proven experience as an Air Conditioning Engineer. Strong fault-finding and diagnostic skills. Experience carrying out servicing, repairs, compressor replacements, and small installations. Knowledge of ventilation systems is desirable but not essential. Full UK Driving Licence. A professional, reliable, and customer-focused approach. For further information on the role and the company you would be working for please APPLY NOW or get in touch with Rhymel Henderson for a confidential chat INDHIGHc272c101-f45c-4783-b4a0-50ad222b87c0

2026 - Analytics & Sales - Italian Speakers Location London Business Area Sales and Client Service Ref # 10045911 Description & Requirements The Analytics and Sales program is a unique opportunity to develop a comprehensive understanding of our Bloomberg products and clients in the wider context of financial markets. Following our comprehensive training program, you will apply your knowledge by assisting our clients in the Analytics department.In our Analytics business, you will provide 24/7 support for Bloomberg Professional Service users all over the world and across multiple industries. Reaching us via our Helpdesk using the 'Instant Bloomberg' chat system, clients access unparalleled customer service where we answer their questions and help them maximize the value of Bloomberg's products. On any given day we respond to over 12,000 queries in more than 15 languages. From- educating a portfolio manager on Bloomberg’s risk management solutions to helping a trader use our functionality to discover new sources of market liquidity – the variety of problems we solve is immense.Bloomberg is constantly innovating, and Analytics plays a key role in ensuring clients are educated on new products and enhancements by proactively working closely to upskill them through technology and delivering on-site training and seminars. We also work in conjunction with Sales to deliver strategic initiatives, supporting product roll-out and onboarding clients. We want to ensure our clients are making the most of our service and using tools and features that allow them to work smarter.As you deepen your knowledge, you will have the opportunity to enter our sales department. In Sales, we are the face of Bloomberg for our clients. Consultative and entrepreneurial, we manage client relationships, whilst striving to continually grow our revenue by identifying new business opportunities. We spend our time with our clients, understanding their business goals and outpacing their expectations. Guided by curiosity and purpose, we work to understand their workflows and present them with the most appropriate solutions across our range of enterprise offerings.What’s in it for you?You will start by completing our comprehensive Analytics & Sales training program, covering all aspects of the financial markets: industry principles, market players and asset classes - while teaching you all there is to know about the functionality and analytical tools Bloomberg has to offer!You will join one of our Analytics teams, delivering exceptional customer support to our clients by providing fast and accurate solutions to their queries, while continuing to develop your knowledge through asset class and workflow specialist training.There are multiple opportunities to further your career across the department or the company, with most Analytics representatives progressing towards opportunities in Sales. You may also develop into a specialized support role in our Advanced Team and in time take on a leadership role.Who you are?You understand the drivers behind market moving stories and events. You are a solution-finder, with a real passion for providing exceptional customer service in a fast-paced environment and a desire to build a career in a client-facing role, you understand the importance of credibility and building relationships!You’ll need to have:• Ability to start full-time work in London• Business fluency in Italian, in addition to English (written and verbal)• Sponsorship is available for this role. To be eligible you must be eligible for the UK Skilled Worker under the New Entrant Requirements* (see below).• A Bachelor’s degree (or above) or relevant work experience• Ability to multitask and resolve client inquiries while also proactively identifying sustainable workflow solutions for our clients• Demonstrated interest in the financial markets and the aspiration to work in the financial services industry• Strong critical-thinking and problem-solving skills• The desire to learn and adapt quickly in a dynamic training and client facing environment• The ability to demonstrate resilience and agility in a fast-paced environment• A commitment to achieve the highest levels of efficiency and effectiveness• Ambition to pursue a client-facing career, with a strong interest in relationship management and sales• Outstanding communication skills (both written and verbal)• Willing and able to travel around EMEA to meet the business needs of our clients• Flexibility to occasionally work weekends or on a bank holiday (weekday off in lieu)We’d love to see:• Demonstrated exposure to Python or other coding languages preferable• Previous experience engaging with clients in a relationship management capacity• Beginner to intermediate experience with excel and/or VBAIf this sounds like you:Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at: https://www.bloomberg.com/company/.New Entrant criteria for SponsorshipWhere the applicant does not meet the salary threshold for experienced workers, they may be able to meet a reduced threshold as a New Entrant if they meet the criteria.To be a ‘New Entrant’ at least one of the following criteria must be met:1. Applicant is under 26 on the date of application; or2. Applicant is working towards a recognised professional qualification in a UK-regulated profession; or3. Applicant is working towards full registration or chartered status with the relevant professional body for the job they are sponsored for; or4. Applicant’s most recent permission, other than as a visitor, was under the Student route (within last 2 years) and the course has finished (or will finish within 3 months); or5. Applicant’s most recent permission, other than as a visitor, was under the Graduate route (within last 2 years).If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role. Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.

Has relevant 1+ years of live chat or digital customer service experience (Zendesk and Salesforce are desirable but not essential). Has 2 + years of customer service experience with a luxury brand, desirable. Year Fixed Term Contract , Full-time.

In this fully remote role, you will serve as the face of Fixter, assisting customers with their car maintenance needs and providing a seamless experience. Your responsibilities will include offering exceptional customer service through phone and chat, updating customers on vehicle status, and addres

Regularly contributing to continuous improvement – making the service customers receive and the ways we work genuinely better over time. Own customer contacts end-to-end across phone, email and chat – delivering clear, empathetic, accurate responses and making sure every customer gets a real res

We’re seeking a Customer Service Executive to support customers via phone, email and LiveChat, ensuring high levels of customer satisfaction. The role includes a mix of phone support, email responses and live chat, with remote work. You’ll work in a vibrant team with a focus on delivering excell

DescriptionWe’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.Why you’ll love this role of Customer Engagement ManagerThis is a high impact role where you’ll play a key part in delivering exceptional customer experience and engagement across a portfolio of key customer accounts.You’ll be at the heart of our Customer Success function working closely with customers to ensure issues are resolved effectively, relationships are strengthened, and service standards are consistently met. From managing escalations to driving service improvements, you’ll help shape a seamless and high-quality customer experience.If you’re passionate about customer engagement, problem-solving, and delivering real value, this role offers the opportunity to make a meaningful impact.What you will do to be to be successful in this roleKey ResponsibilitiesManage day-to-day customer engagement and supporting activities Act as a key point of contact for customer queries and escalations Build and maintain strong customer relationships through proactive communication Monitor and prioritise workloads to meet service expectations Identify trends in customer issues and contribute to continuous improvement initiatives Maintain accurate documentation and contribute to knowledge sharing Collaborate with internal teams to ensure a joined-up, customer-focused service Support Service and Account plan reviews to provide insights on initiatives which improve customer experience RequirementsExperience in a customer-facing account management or service delivery role Strong problem-solving skills and ability to manage complex issues A customer-first mindset with a focus on quality, responsiveness and relationship management.Excellent communication skills, both written and verbal Strong organisational skills with the ability to manage multiple priorities Ability to work independently while collaborating effectively with wider teams A proactive approach to identifying and driving customer experience improvements Nice to haveExperience in a customer success, service excellence environment Familiarity with ITIL principles and service management tools (e.g. Salesforce, ServiceNow, JIRA) Understanding of incident management and escalation processes Experience analysing trends and contributing to service improvementsWe Want You to Bring Your Whole Self to Work There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:BenefitsTime Off & Work-Life Balance 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! Days of Difference – Up to 3 extra days off for volunteering.Financial Well-being & Security Pension Contributions – 5% employer match to support your future. Income Protection – Up to 75% salary cover for long-term illness. Life Assurance – 4x salary tax-free lump sum. Critical Illness Cover – 25,000 lump sum (extendable to dependents).Health & Perks Private Medical Insurance – Fast access to private healthcare. Health Cash Plan – Claim back physio, therapies & more. Dental Insurance – Cover for routine & emergency care. Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles. Affinity Groups – Join employee-led communities. Bounty Bonus – Refer a friend & get rewarded.At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.Job SummaryID: 6069DC991FDepartment: GTM

Responsible for service levels, response times and customer satisfaction across phone, email, chat and social media channels Coaching, mentoring and leading the customer service team Being the point of contact for any escalation's and owning end to end resolution of all customer issues and/or compla

This role sits within our Boots Digital Health & Online Doctor Customer Care team, where you’ll answer our patient queries who use our Online Doctor service via telephone, email or chat. It’s the place our Online Doctor customers turn to for advice, to share feedback and to feel genuinely listen

As a Dutch Speaking Account Coordinator / Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the Dutch speaking region and covering the Dutch speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries

About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.Attributes We ValueWe hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.About the TeamAirwallex IT Operations is the first port of call for employees when they need help or have an issue with technology. We’re a friendly and helpful team, happy to greet our new hires on their first day, help employees with technical support, and manage our hardware and fleet of laptops across all of our global offices. We provide services across our service desk, over chat, and face to face and zoom in our core offices.Job Summary:You’ll provide outstanding customer service and support to our Airwallex team in our offices and remotely, taking a lead for ops in EMEA. We’re obsessed with delivering a fantastic support experience and world-class customer service. From new hire IT onboarding to service desk tickets and walk-up support, meeting room and all-hands AV, you’ll be the “face” of IT to our Airwallex team. You’ll be the first point of contact when things go wrong for our team, and you’ll work closely with your peers internationally to provide a great support experience for Airwallex staff. You’ll get to work on a lot of different technology and projects, and grow your skills in engineering.Key ResponsibilitiesProvide on-site and remote IT support for Airwallex employees and contractorsHardware and software support & troubleshooting – quickly able to debug common problems with Windows and Apple hardware, macOS, windows, iOS etc.Strong SaaS troubleshooting skills – i.e. Zoom, Slack, Google Chrome, Google Workspace, etc.Provide AV support for meeting rooms, all-hands, event spaces and office technologyRun new hire IT onboarding events every week - help our new starters set up their computers, accounts, and onboard to AirwallexOwn offboarding processes for assigned leavers or those in covered regions, incl. Laptop recovery and refreshingBasic administration of common SaaS apps - Google Workspace, Slack, Okta, etc.Write exceptional documentation and knowledge guides - clear, concise and easy to understandContribute to the global IT ops team, providing feedback on what works - and what doesn’tServe as ‘smart hands’ for other IT teams, helping troubleshoot issuesHandle complex requests and triage and prioritise - escalating where necessary, but knowing what is urgent vs. importantLift and move common IT hardware, including desktop monitors and accessories, and some server hardware as reasonably necessary – basic tool use to assemble and disassemble basic hardwareAssist with office moves, build outs, on-site inspections on behalf of the IT teamThrive in a startup environment – managing ambiguity and working with various teammates to get things done regardless of hierarchyQualificationsExceptional customer service and hospitality skills - patiently and empathetically supporting people in time sensitive situations.Exceptional, demonstrated communication skills in English - written and verbalStrong, demonstrated documentation skillsMust have prior macOS support experienceExperience with basic administration of Google Workspace, Okta, Confluence, JIRA, ZoomStrong Slack skills – you know how to communicate technical issues with teams efficiently and quicklyExperience in an international company with offices and leaders in other countriesConsistent and reliable – aware of what is always required and committmentsStrong foundational technical troubleshooting skills - hardware and softwareIntermediate networking troubleshooting - you know the basics of networking and common issues with wifi, DNS and office networks.Experience in high growth multinational tech companies – understanding of different culturesExperience in a matrix environment, with projects across multiple teamsStrong ability to multitask and work on multiple competing priorities – you can quickly figure out what needs to happen firstRelentlessly customer focused – you do the right thing, the right way; hospitality experience is a great skill hereWorking on a basic on-call schedule and flexible to support events with flexibility where necessary, such as a network upgrade or a marketing event.Applicant Safety Policy: Fraud and Third-Party RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.LocationUK - LondonEmployment TypeFull timeDepartmentEngineeringEnterprise Engineering

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job DescriptionJob Title: Business Development Representative - Middle East TerritoryLocations: London | HybridGet To Know Us:SS&C Blue PrismSS&C Blue Prism enables business leaders of the future to navigate around the roadblocks of ongoing digital transformation in order to truly reshape and evolve how work gets done – for the better. We believe in supporting organizations as they harness the power of intelligent automation. We offer our customers value with our Comprehensive Capabilities, Accessible and User-Friendly Software, Scalable and Intelligent Digital Workforce, and a United Vision Behind our Innovation.Why You Will Love It Here!Flexibility: Hybrid Work ModelYour Future: Professional Development Reimbursement including access to SS&C UniversityWork/Life Balance: Competitive holiday schemeYour Wellbeing: Competitive benefits designed to support the wellbeing of our staffDiversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on DiversityTraining: Hands-On, Team-Customised throughout your careerWhat You Will Get To Do:The BDR is responsible for identifying and developing new opportunities for the Sales Directors/field sales to pursue. BDRs generate demand primarily via outbound prospecting into assigned accounts, territories or buying centers. SDRs use a spectrum of tactics including email, social media and chat. In organizations with limited scale, BDRs also have responsibilities to further qualify inbound demand generated by marketing and scored using a marketing automation platform (MAP)Your Responsibilities:Generate new demand (e.g. individual leads and/or buying groups) for the sales organization to pursueQualify demand (e.g. individual leads and/ or buying groups) against established criteria (MEDDPICC) before passing a lead to account directors/field sales as Sales Accepted Leads (SALs) or qualified demand unitsDiscover, validate and reach out to additional personas typically involved in a buying decision to determine possible buying groups for delivery to field salesNurture predetermined groups of prospects back from field or channel sales by using multiple touch tactics (e.g. telephone, email, social)As a secondary responsibility – where specified by the organization – process inbound demand using a range of tactics (e.g. telephone, email, social)Comply with all demand management– related service-level agreementsProvide accurate weekly forecasts to marketing and sales on the volume of qualified demand expected to reach the SAL stage or qualified demand stageTrack and manage prospecting, qualification and nurture activities in the company’s sales force automation (SFA) systemReach and have meaningful, productive conversations with individuals representing the buyer personas targeted by the organizationDimensions of the RoleOrganisational interlocks: Field Sales, Channel Sales, Pre-Sales, Field Marketing, Marketing Operations, Sales Operations, Product Marketing, Product MarketingTechnologies Supporting the role: SalesForce, SalesLoft, LeadIQ, Lusha, Linkedin Sales Navigator, full Microsoft Office suiteSuccess Metrics: Qualification via MEDDPICC methodology, accepted & converted Sales accepted Leads (SALs), new opportunities & influenced opportunitiesKPIs: Number of appointments set, percentage of set appointments accepted by sales, percentage converted to opportunities) Opportunity value generated from demand passed, Revenue value achieved from demand passed, Call quality with target buyer personas and buying groups & activity levels (e.g. talk time, dial and connect volumes, emails sent, social engagement)What You Will Bring:Bachelor's degree desiredOne to three years of prospecting experience, depending on the complexity of the product/ solution being sold, as well as the level of prospect being called (e.g. IT buyer vs. CXO)B2B experienceFamiliarity with CRM systemsExperience in an industry with a significant volume of customer/prospect interactionAdditional Skills, Experience, LanguagesSpeaking Arabic would be brilliant, but not essentialStrong verbal & written communication skillsActive listening to asses prospect needs & opportunitiesAbility to articulate a high-quality value proposition on every callAbility to perform prospect & account research to prepare for callsAbility to use existing and emerging social media tools to monitor targeted accounts and buying groups, and identify trigger events for follow-upDiscipline and energy to maintain high activity volumes (e.g. a minimum of 30 outbound calls and 25 additional outbound touches per day)A desire for a career in tech sales and ambition to progressKnowledgeTelephone prospecting techniquesEmail prospecting techniques (based around personalization & targeted outreach)LinkedIn Sales Navigator & social selling techniquesSalesLoft & SFDC experienceLead management processesWe encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ .Background ChecksAll offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.Applications will be accepted on an ongoing basis until the position is filled.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.SummaryLocation: London, United KingdomType: Full time