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Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview Gallagher is currently recruiting for a Broking Placement Manager to join our PSE & Housing division. In this role, you will be responsible for implementing Gallagher's placement strategy for new and existing business. Your main focus will be on building strong relationships with underwriters and carriers in the market, in order to negotiate the most favourable terms. As part of our PSE & Housing Broking team, you will play a crucial role in supporting the business and ensuring excellent market relationships are established and maintained. You must be willing to travel to our London & Chelmsford offices. How you'll make an impact • As Broker Placement Manager, you will help advise and coordinate broking strategy with account handlers and account executives, as well as leading negotiations with insurers to secure placement solutions which enable us to both win and retain clients., • Work with our new business producers to best position our prospective opportunities with insurers, improving our success rate by enhancing our market position tactically., • Working with and supporting the Broking Director. Establishing and cultivating insurer relationships within the region and evaluating their performance and service delivery., • Engage with insurers to help manage identified pipeline opportunities for them., • Build a network of internal and external contacts through effective relationship management., • Act as a conduit for feedback to furnish your division with relevant market insight and help manage insurer service issues where necessary. Reporting through the l Broking Director., • Previous experience as a Placement Broker is desirable., • Experienced in Property, Liability and Fleet insurance packages., • Happy to consider a new business focused Account handler/Broker/Underwriter with relevant experience., • Holding or working towards one of the Chartered Insurance Institute Qualifications: Cert CII/Dip CII is desirable as is being educated to GCSE standard or equivalent., • Worked to targets within a regulated, measurable framework and achieved SLA’s., • Risk aware in handling customer information. Able to recognise potential risk and seek advice when required., • Highly accurate with a strong attention to detail., • Proficient in Acturis., • Eligible to work in the UK. #LIR-JJG Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

About Ogilvy Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity – innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries. Ogilvy currently ranks as the #1 global agency network for creative excellence and effectiveness by WARC, signifying its ability todeliver creative solutions that drive unreasonable impact for clients and communities.Ogilvy is a WPP company (NYSE: WPP). For more information, visit Ogilvy.com, and follow us on LinkedIn, X, Instagram, and Facebook. Influence Director Large Tech Business Department: PR & Influence Location: London Contract type: Fixed-Term (12 months) Full Time/Part time: Full Time Reporting into: Business Director/ Client Partner About Ogilvy: Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. The agency specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fueled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Sainsbury’s, Lloyds Banking Group, Madri, Unilever and Mondel–z International. Ogilvy’s influencer marketing practice is the largest globally and the agency also hosts the world’s biggest festival of behavioural science and creativity, Nudgestock – which is now in its 12th year. James Murphy is the CEO of Ogilvy Group UK, which includes Ogilvy UK and New Commercial Arts (NCA), a boutique creative agency he co-founded in 2020, recently acquired by WPP. The Role: As an Influence Director at Ogilvy, you will play a crucial role in leading some of the most exciting and challenging projects in the industry. We are lucky to work with big global brands who play a role in shaping culture. Our aim, as a specialism, is to deliver strategic and impactful campaigns that achieve our clients' objectives and prove the power and diversity of influence in the marketing mix. The Influence Director will lead their projects and team with excellent client service and bring a solid understanding of influence strategy, creative output, recommending objectives, targets, action plans, calendar, and budgets. In this role, you will be responsible for the day-to-day running of a number for workstreams for a huge Tech Client in the UK, this will involve leading a team on influencer campaigns, from criteria, vetting, identification, negotiation and implementation to overseeing and reporting. You will work collaboratively with influencers, media, PR, social, brand activation, digital, and all other stakeholders – internal and external, to deliver exceptional campaigns for our clients. As part of any role in our team your responsibilities will include managing the influencer database, ensuring it is up-to-date, and staying up-to-date with cultural/social trends and customers' views and attitudes. As an Influence Director, you will have the opportunity to lead on additional projects, such as new business pitches, market reviews, and competitive trends. You will be at the forefront of the industry, working with a team of experts to deliver innovative and effective influence campaigns. Key Responsibilities: • Lead the client service and day-to-day running of influencer campaigns and supporting managers and executives, from identification, creative, implementation, and reporting., • Responsible for influencer process across the accounts and strategy, • Attend high profile events in line with the brand strategy, • Working with the senior team on the integrated Tech account to ensure objectives and service levels are met, and thinking what’s next., • Design and define industry-leading Influencer strategy: recommend objectives, targets, action plan, calendar, and budget., • Align and collaborate with media, PR, social, brand activation, digital, and all other stakeholders – internal and external – to deliver best-in-class campaigns for our clients., • Nurture client-appropriate talent opportunities and relationships to help deliver the influencer program for clients., • Stay up-to-date with cultural/social trends and customers' views and attitudes., • Assist in the development of and participate in promoting our influencer offering across the business, including writing thought leadership and attending industry events., • Lead additional projects as required – such as new business pitches, market reviews, and competitive trends., • Ability to build trusted relationships with mid-level clients based on a proven track record of delivery., • Strong communication skills and the ability to provide senior council to clients, advising on industry developments as they occur and showing relevance for clients on the ground. Requirements: • Proven experience as an Influence Director (ideally 2+ years at this level), • Strong understanding of influence strategy and experience managing large brands, • Excellent problem-solving skills and ability to create highly effective and fruitful working relationships with clients and colleagues., • Solid understanding of the strategic and business context the client is operating in and uses this knowledge to develop solutions and approach tasks in a way that is effective for the client., • Excellent collaboration skills and the ability to work confidently with other capabilities and crafts in service of finding the best integrated influence creative solution to the client's business problem., • 25 days annual leave + 1 Volunteer Day, • Bupa Healthcare, • Enhanced Maternity, Adoption and Shared Parental Leave, • We have a Flexible Working Model with core working hours: 10am – 4pm, • A 1.5:1 Matching Pension Structure, • Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year, • Season Ticket Loan and Cycle to Work Scheme We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality. Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity. Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at . Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Management, MDES Overview Mastercard’s digital payments strategy is accelerating the transition from card payments to digital payments, using mobile phones and other devices to support issuers, merchants, and wallet providers. Consumers are expanding their range of digital activity across channels/devices every day, and you can be a key contributor in driving this evolution. We are seeking an accomplished Product Director to join our Mastercard Digital Enablement Services (MDES) team and take responsibility for the implementation of product strategies, overseeing requirements intake and prioritization, managing product roadmaps, and leading/owning the delivery of product enhancements and value-added services. The ideal candidate would have a proven track record of managing large scale B2B digital products/solutions in the financial services, payments, mobile or related industry sectors. They will exhibit a customer-centric mindset and have an outstanding record of developing products or managing digital initiatives that deliver new services in a fast-paced and changing environment with multiple and competing priorities. Role The Product Director will be responsible for the development and management of products/ services within the MDES Issuer Enablement and Customer Onboarding domains. This includes B2B customer onboarding, automation and self-service applications. This pivotal role requires a robust strategic mindset, organizational finesse, strong management discipline, and advanced leadership skills. The successful candidate should demonstrate the ability to foster strong collaboration with engineering teams, manage stakeholders across all levels, lead cross-functional teams, and effectively navigate geographical and time zone differences. The candidate should demonstrate a willingness to comprehend and engage with complex technology solutions, remaining hands-on with tools and applications as necessary. Duties include but are not limited to: • Develop and execute product strategies, roadmaps, annual objectives and plans, • Lead cross-functional teams, • Gather and assess ‘voice of customer’, industry trends, market and competitive research data, • Define product requirements based on strategic priorities, customer feedback, market insights, • Conduct market research and opportunity assessments on new ideas and concepts, • Lead ideas generation, concepts validation, business cases development, and present new ideas for executive approval, • Oversee the demand intake and prioritization process for product enhancements, • Manage product roadmaps and backlog items, • Perform analysis of products/technology vs customer needs and business requirements, • Scope, plan, and executing large development efforts as well as small rapid product feature enhancements, • Lead product development projects through the end-to-end product lifecycle, • Define and manage business and technical requirements, UX requirements, design specifications and non-functional requirements for product development / enhancement / modernization, • Manage the existing products, including internal solutions/platforms and customer-facing applications and services, • Partner with key stakeholders across the organization, including product owners, solution designers, UX designers, engineering teams, program management office, business operations and support teams, technical writers, commercialization and sales teams to develop and deliver product initiatives, • Lead the collaboration with engineering and global technology teams to maintain and build platforms, • Lead the engagement with the regional teams, customers and third parties to communicate product roadmaps and value propositions, • Lead the development of product marketing materials, training materials, videos, case studies etc. in collaboration with marketing teams and vendors, • Monitor, track and report product performance metrics and KPIs, • Manage user access to applications and change control processes, • Develop product collateral and support materials for internal teams and external customers, • Deliver product training for internal support teams and external customers, • Present at customer and internal forums, • Ensure compliance with the company policies, processes, and governance, • Provide leadership, guidance, development support and knowledge transfer to team members Role requirements • Strong product management experience in B2B digital products/solutions in the financial services, payments, mobile or related industry sectors, • High-energy and proactive with the ability to manage your own and team’s workload, multi-task and prioritize in fast pace environment, • High degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities and drive delivery of results, • Strategic business mindset and ability to translate technical product offerings into business value and customer-facing value propositions, • Ability to understand complex business needs, competitive offerings, and industry trends and translate them to customer-facing solutions, • Ability to comprehend and engage with complex technology solutions, remaining hands-on with tools and applications as necessary, • Ability and willingness to learn, including a high degree of technical details, • Strong communication skills, both verbal and written, with strong relationship, collaborative and organization and project management skills, • Strong ability to build rapport, lead cross-functional collaboration, and manage internal stakeholders and external partners/ vendors, • Ability to work effectively with cross-functional, geographically distributed teams and vendors, • Experienced in ideas generation, concepts validation, business cases development, building internal and external value propositions, and presenting ideas to executive audience, • Bachelor’s degree in a relevant subject or equivalent combination of industry experience and education, • 10+ years professional experience with demonstrable track record, • Skilled in using product management and reporting tools (eg. Confluence, Jira, AHA, Domo, Figma or similar tools) All about You • You are a proactive, high-energy problem solver with passion for delivering best-in-class products for customers, • You have strong organizational, planning and execution skills and ‘can-do’ and ‘will-do’ attitude, • Experienced in managing and developing large scale B2B digital products/solutions, • Skilled in operating in fast-paced and changing environment with multiple competing priorities, • Experienced in leading teams, including direct line management and cross-functional teams in matrix organizations, • Understand the technologies supporting the platform/product and able to hold your own in debates with other Product Managers, Engineers, Architectures and Developers, • Experienced in building organizational relationships, partnering with and influencing teams while commanding the respect of the individuals on the team, • Skilled in operating in complex matrix structures and working in fast paced environments with different teams, across different time zones, and delivering multiple projects to deadlines, • Experience with some of the following: Financial Services, Payments industry, Digital Commerce / e-Commerce, Cloud, Big Data, Data Science/Analytics, Microservices is a big plus Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard’s security policies and practices; * Ensure the confidentiality and integrity of the information being accessed; * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Reporting to the Director of Housing, we are looking for a Head of Maintenance and Estates to lead on the effective delivery of an efficient and customer focused maintenance and estate service across our properties within SIG. You will take oversight of the Maintenance and Estates function, to ensur

Senior Operational Client Relationship Manager (OCRM) & Project Manager – Director. With two growing brands and a highly collaborative marketing team, they are now looking for a CRM Database Manager to take full ownership of their CRM strategy and operations. Placemaker Manager (Customer Service a

As Director of Account Management at Reachdesk, you will be responsible for retaining and growing our global portfolio of existing accounts. Note: This is not a customer success, support, service, operations, implementation, or project management role. Account Management team leadership with a sales

Customer Services, Digital & Data teams are responsible for over 1 million customer enquiries per year by phone via the council’s contact centre; face-to-face at Hackney Service Centre; online; and through the registrars service. Get notified about new Director of Customer Service jobs in. Assista

The Role As Account Director, you will hold full accountability for service delivery, financial performance, and customer relationships across this flagship contract. What we are looking for We’re looking for a proven Account Director or senior FM professional with: Experience managing large-scale

The Role As Account Director, you will hold full accountability for service delivery, financial performance, and customer relationships across this flagship contract. What we are looking for We’re looking for a proven Account Director or senior FM professional with: - Experience managing large-

Design letter templates and forms for the team to use (in liaison with the Property Director) to ensure consistency when responding to enquiries/problems etc. This is a fantastic opportunity for a property service enthusiast to progress their career in customer service, facilities or operational-bas

Delivery Partner Manager, UK/IE Delivery Partner Managers. Sign in to set job alerts for “Delivery Lead” roles. Deputy Director of Customer Service Delivery.

We take pride in offering beautifully crafted pieces, excellent customer service, and a personalised shopping experience. Liaise with the Director and senior management to determine the range of jewellery products and services to be marketed and sold in the UK and European markets. Discuss client re

The Head of Customer Operations is responsible for the daily performance, development, and continuous improvement of the frontline teams dedicated to one or more of our existing products, spanning both Customer Service and Financial Support functions. Reporting to the Operations Director, you will l

The Role As Account Director, you will hold full accountability for service delivery, financial performance, and customer relationships across this flagship contract. What we are looking for We’re looking for a proven Account Director or senior FM professional with: - Experience managing large-