Customer service team leader jobs in Reino Unido - Page 3

About Us: AmpsTek – a global technology leader since 2013 – is transforming how businesses approach technology and staffing solutions. Founded by seasoned technology leaders across the UK, Europe, APAC, North America, and LATAM, and with registered offices in 30+ countries, we deliver exceptional service, scalable solutions, and measurable impact. With a portfolio of 200+ clients and millions of users across web and mobile platforms, we empower businesses to innovate, grow, and succeed. Join our team and be part of a dynamic, growth-oriented organization that values talent, creativity, and results. Role Title: Guidewire Consultant Location : London, UK (Onsite 5 days/week) Contract (Inside IR35) Job description · Role : Guidewire CC Developer · Work in Implementation, Upgrade and support project with on-prem, GWCP and private Cloud hosted version of for Guidewire xCenters (version 10.x & cloud versions) · Manage client co-ordination and deep functional or insurance (P&C) industry expertise especially on Personal and/or commercial lines. · Lead L2/L3/L4 support teams working across India, US & UK. · Lead distributed teams working across 3 different time zones effectively handle production defects, arresting defect inflow and maintaining a healthy trend in issues management · Ensure near 24/7 environment availability for production and non-production environments, exceeding customer service level agreements · Perform Root Cause Analysis (RCA) and identify identify systemic defect patterns, areas of opportunities to improve and control flow of defects. Define & Socialize plan of action to eliminate and control defects · Enhance application logging standards across Guidewire services to achieve faster MTTR through proactive alerting & anomaly detection. · Manage centralized monitoring & observability dashboards for real-time health tracking. Experience Requisite Total Guidewire Experience: 8+ years ClaimCenter Experience: 5+ years Must be Guidewire Certified Developer – preferably ACE certified Must have Skills · Domain Expertise: o Good experience in Property and Casualty insurance domain o Strong understanding of Policy, claim and Billing life cycles and transactions in Guidewire systems · Guidewire Skills: o Strong understanding of Guidewire xCenters (version 10.x & cloud versions) o Working Experience across other Guidewire centers and integration gateway o Strong working experience of implementing GUnit automation framework for business rule validation o Mastery at execution of Guidewire recommended best practices and Surepath methodology · Configuration Expertise: Hands-on experience with Guidewire xCenters (version 10.x & cloud versions) configuration including: o Workflows o Data Model o Rules o Entity Creation/Modification o Benefit Management o PCFs customization o Validations o Widgets and their attributes o Integration Mechanisms o Guidewire Data Model · Customization & Integration: o Sound knowledge of Guidewire xCenters (version 10.x & Cloud) customization and integration (Intra and Inter system integration) using REST and SOAP APIs · Technical Skills: o Experience with batch processes, Guidewire Messaging framework, and OOTB plugins o Familiarity with Infra concepts and deployment architecture (WMB, WAS, and Apache) o Strong knowledge on Software architecture and design in Guidewire Ecosystem o Enforcing the Testing Pyramid with Unit Tests (GUnit), API & Integration Testing and UI Regression (targeted) o Implementing automated regression tests to reduce release risk and cycle time o Strong expertise in Gosu, Core Java, SQL o Ability to work with different databases write SQL queries for data analysis · SDLC / Project Management: o Implementing structured SDLC with CI/CD controls. o Working experience in implementation and AMS programs o Experience with defect triaging, estimation, stakeholder management, and application enhancements. o Ability to lead Team and manage client stakeholders o Experience with Git repository, Jira and ServiceNow · Additional Skills: o Informatics experience (working with information technology systems) is a plus · Soft Skills: o Excellent communication skills o Adaptability in client implementation environments o Eagerness to learn and apply new technologies for application improvement.

Head of Customer Support A high growth SaaS business is looking for a Head of Customer Support to lead the next stage of its global support evolution. The successful candidate will be an experienced support leader with a strong grasp of enterprise SaaS delivery, hands-on operational excellence, and the ability to build an intelligent, efficient, and scalable support operation. This role requires someone who is equally comfortable working at strategy level and actively engaging in tickets to understand issues in detail, guide best practice, and set the tone for service quality. The Role You will own the full support operation across multiple regions and customer segments. Working closely with Professional Services, Engineering, Product and Customer Success, you will ensure that customers receive the right help at the right time, through the right channel. A major focus for this role is the design and optimisation of a front-end bot and triage engine. You will calibrate it so that common requests are handled efficiently, complex issues are escalated correctly, and customers are always directed to the most effective form of resolution. You will also drive improvements that use customer context such as product usage, configuration, history, and timing to deliver smarter support experiences. Key Responsibilities Operational Leadership • Lead and develop a global support function covering multiple products and customer profiles., • Set the standards for response quality, issue ownership and technical depth., • Take an active role in ticket handling where needed to understand root causes, coach the team and drive improvements. Support Automation and Self-Service • Own the front-end bot strategy, including calibration, conversation design and escalation pathways., • Ensure the bot understands context and directs customers to the correct channel, whether automated, self-help or human., • Expand and refine the knowledge base and self-service ecosystem. Process and Delivery Excellence • Define and improve support workflows, SLAs and escalation processes., • Partner with Professional Services to ensure seamless handovers between implementation, ongoing service and technical support., • Identify patterns, recurring issues and opportunities for automation or product enhancements. Customer Experience and Continuous Improvement • Build a data-led support model, interpreting trends, customer context and operational insights., • Drive initiatives that reduce time to resolution, product friction and customer effort., • Act as an advocate for the customer internally. Experience Required • Proven experience leading global support teams within a SaaS or enterprise software business., • Strong operational depth. You must be willing to get into tickets and understand issues first-hand., • Experience implementing or improving bot-led support, AI-driven triage or advanced routing., • Strong collaboration with Professional Services, Engineering and Customer Success., • Background in service delivery where customer context drives decision-making., • Ability to scale teams, processes and tooling in a fast-paced environment., • Comfortable working with complex, configurable products used by enterprise customers. What We Are Looking For Someone who: • Combines strategic thinking with hands-on delivery., • Understands how support, services and product fit together., • Knows how to design intelligent, context-aware support experiences., • Enjoys building teams, processes and tooling from foundations to maturity., • Wants ownership of a critical function during a period of major transformation.

Company Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. Job Description The Commercial discipline is responsible for driving business growth, managing partnerships, and providing industry subject matter expertise and advisory to both clients and internal teams. This strategic and consultative team creates meaningful relationships with clients through their combined knowledge of IT services and industry trends and pain points. Members include business development staff of all levels, client partners, alliances and partnerships managers, industry advisors, and operational leads. The Senior Payments Industry Advisor is a specialist role at the heart of Endava’s business strategy. This role demands an individual who brings deep industry expertise, an extensive industry network, and robust client engagement skills to bolster Endava’s credibility and assist in business development. A Senior Industry Advisor acts as a catalyst, using their knowledge to open doors and help seal deals with new and existing clients. This individual must possess both a breadth and depth of knowledge and relationships in payments, across all form factors (card issuing, merchant acquiring, ACH, Wire, Instant Payments, et al) and all stakeholder groups (merchants, business, processors, banks, et al). Responsibilities: Client Engagement & Business Development • Forge strong relationships with prospects and clients within the industry, translating their unique needs into bespoke opportunities for Endava., • Build and maintain C-level executive trust, affirming Endava’s commitment to solution excellence., • Engage with clients and industry bodies to fortify Endava's presence as a thought leader., • Support business introducers and account teams with expert insights to drive new business opportunities., • Collaborate with sales and marketing to create compelling go-to-market strategies that resonate with industry trends. Internal Collaboration & Enablement • Collaborate closely with sales, delivery, and technical teams to drive Endava’s industry-specific strategic initiatives. Provide internal teams with industry-specific training and workshops to enhance delivery and capability., • Utilise industry insights to influence internal strategy, shaping how Endava addresses current and future industry challenges. Act as a strategic advisor for internal teams, guiding them through complex industry-related challenges., • Facilitate cross-industry dialogue and learning through internal roundtables and knowledge swaps. External Representation & Networking • Serve as an industry face of Endava, contributing to industry events, online content, and media engagements. Represent Endava at conferences, seminars, and industry events, enhancing the company's network and influence., • Participate actively in industry consortium, building relationships that translate into business opportunities., • Extend Endava’s reach by connecting with external SME networks and leveraging those relationships. Insight & Opportunity Cultivation • Utilize customer satisfaction assessments and market research to identify new avenues for business growth., • Provide expert guidance on technology implementations, best practices, and industry-specific trends to clients. Share and exchange actionable insights with product and engineering groups to inform Endava's service offerings., • Support the ecosystem of partners and vendors, enriching Endava’s value proposition through collaboration. Champion the development of Endava’s capabilities in the industry, identifying skills and technologies for investment., • Oversee advisory roles within project governance, prioritizing contributions to pre-sales and strategic planning. Industry Knowledge & Thought Leadership • Maintain an in-depth understanding of the Payments Industry, staying abreast of all relevant trends and dynamics., • Spearhead the creation and dissemination of white papers and industry trend analysis to showcase Endava’s expertise. Maintain this insight in a robust internal repository for sharing across the industry., • Continuously innovate and improve Endava’s industry-specific offerings, ensuring they resonate with market demands., • Conduct industry briefings and knowledge sharing sessions to keep both clients and internal teams informed., • Curate content for Endava's 'industry university,' providing educational resources for continuous learning. Qualifications • Extensive experience in a senior advisory or consultancy role within the Payments Industry, demonstrating a track record of leadership and strategic impact., • Proven experience in a commercial role, generating or driving new business and growing client and prospect relationships to drive commercial success for an organization., • Significant experience in developing and executing global industry strategies, with a deep understanding of market dynamics and competitive landscapes in the Payments industry., • Experience in leading and managing teams across multiple geographies, with the ability to inspire and drive high performance., • A strong background in cultivating executive-level client relationships and driving strategic partnerships and collaborations., • Demonstrated experience in thought leadership, including representing organisations at global industry events and producing impactful thought leadership materials., • In-depth knowledge of Payment industry trends, challenges, and opportunities, with the ability to apply this insight to drive business value., • Exceptional strategic management and leadership skills, with the ability to communicate persuasively and convincingly across various levels of an organisation., • Strong analytical skills with the capability to analyse market trends and competitive landscapes to inform strategy development., • Excellent interpersonal and communication skills, with the ability to mentor and influence others, fostering a cohesive vision and strategic approach., • Comprehensive understanding of emerging technologies and their implications for the Payments industry, environment, with a commitment to fostering innovation., • Proficiency in identifying and driving new business opportunities, leveraging personal industry contacts and expertise., • Ability to establish governance to address business risks and ensure alignment with the organisation’s strategic direction., • Commitment to promoting compliance, inclusivity, and a learning and growth culture across the organisation. Additional Information Discover some of the global benefits that empower our people to become the best version of themselves: At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.

Senior Sous Chef - Kia Oval, London | Full-time / Permanent £46,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We are looking for a dedicated Senior Sous Chef to join the collaborative culinary team at the iconic international cricket ground, The Kia Oval. The Oval has been the home ground of Surrey County Cricket Club since it was opened in 1845. It was the first ground in England to host international Test cricket in September 1880. The final Test match of the English summer is traditionally played there. The Kia Oval is a very busy venue Surrey men’s and women’s teams play a huge amount of cricket there alongside the likes Oval Invincibles and England Cricket. As a Senior Sous Chef, you will play a crucial role in supporting the Head Chef in delivering high-quality dishes during cricket events, including county matches, hundreds, international’s and T20s. Senior Sous Chef - the role You will oversee kitchen operations, manage kitchen staff, and ensure that all culinary activities meet the highest standards of quality and hygiene. • Assist the Head Chef: Support the Head Chef in all kitchen operations during match days, ensuring smooth and efficient service., • Food Preparation: Prepare and present high-quality dishes in line with company guidelines and match day requirements., • Menu Development: Collaborate with the Head Chef to develop and refine menus tailored to cricket events., • Staff Management: Supervise and train junior chefs and kitchen staff, ensuring effective communication and teamwork., • Inventory Management: Order and maintain inventory of food supplies, ensuring all ingredients are fresh and available., • Quality Control: Monitor the quality of food products used for cooking and ensure adherence to health and safety standards., • Innovation: Implement innovative recipes and presentation techniques to enhance the culinary experience for guests., • Coordinate with the Head Chef to plan and execute match day menus., • Ensure timely preparation and delivery of meals for players, staff, and VIP guests., • Lead and motivate the kitchen team during high-pressure match days., • Conduct regular training sessions to improve skills and maintain high standards., • Conduct regular quality checks on food preparation and presentation., • Ensure all dishes meet the established standards of taste, texture, and appearance., • Collaborate with the Head Chef to create innovative and appealing menus., • Adapt menus based on seasonal ingredients and dietary requirements., • Monitor stock levels and order supplies as needed., • Manage inventory to minimize waste and control costs., • Ensure all kitchen activities comply with health and safety regulations., • Maintain cleanliness and hygiene standards in all kitchen areas., • Liaise with other departments (e.g., event management, hospitality) to ensure seamless service., • Communicate effectively with the Head Chef and kitchen staff to coordinate tasks., • Interact with guests to gather feedback and ensure satisfaction., • Address any issues or complaints promptly and professionally., • To be a team player, assisting other team members when necessary., • To compile all food orders for sections under your supervision, ensuring food standards and cost are agreed with the Head Chef; to ensure stock, deliveries and wastage are all checked and recorded in line with company and food standards., • To adhere to the company’s Hygiene, Health and Safety policies., • To rigorously follow the company cleaning schedules., • To take responsibility for contributing towards your own development with the guidance of the Sous / Head Chef and attend training courses as identified., • To show commitment to company values in all aspects of your role., • To act as a positive ambassador for the business., • To attend to any reasonable request made by the client or Management., • Calm and decisive under pressure., • Inspirational leader who builds confidence and trust across the team., • Flexible, adaptable and solutions focused., • Driven by guest experience, quality and innovation., • Discretionary bonus, • Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children), • Aviva Digicare - Free annual healthcare check, • Exclusive entertainment, travel, and shopping discounts, • Employee Assistance Programme, • Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%), • Meals on duty, • Pension scheme and Life Assurance, • 23 days + bank holidays and additional day off for your birthday and holiday purchase scheme, • 2 days additional leave, following return from Maternity leave during first year back, • Competitive and supportive family benefits, • Day off for baby's first birthday, • Professional subscriptions, on-going training & development and career pathways At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual’s unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all. We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we create unforgettable experiences - and shape the future of hospitality.

Director of IT Service Operations - FMCG Global FMCG | Transformational Leadership Role Our client, a world-leading FMCG business operating in 50+ countries, is embarking on an ambitious global transformation. As part of this journey, we are seeking a Director of IT Service Operations — a strategic, influential leader who will own and run the end-to-end IT Operations and Services landscape. This is a career-defining opportunity for someone who wants true accountability, impact, and visibility. The outgoing post-holder is moving internally into a Transformation Leadership role, showcasing the evolution and progression available within the organisation. This role is not “filling a gap” — it is a chance to completely own the function and shape the next era of global IT Operations. The Opportunity As Director of IT Service Operations, you will partner with the CIO and senior leadership to define the vision and strategy for a global, best-in-class IT operations function. You’ll lead a large, diverse ecosystem of internal teams and external partners (circa 260 people in total) across Infrastructure, Service Management, Digital Workplace, Application Maintenance, and SAP Operations. You will set the direction, build the roadmap, uplift maturity, and drive operational excellence across a 24x7 environment (you won’t be on call, but you’ll understand the realities of always-on services). You’ll also play a key role in shaping a multi-year transformation programme, including an upcoming review of global service provider partnerships. This role is perfect for someone who wants to “run the show” — a leader motivated by autonomy, ownership, and building something exceptional from the ground up. Key Responsibilities Strategic Leadership • Shape and deliver the IT Operations strategy aligned to global business and technology goals., • Lead, mentor, and develop a high-performing global team (6 direct reports across regions, ops, governance, and ServiceNow)., • Full end-to-end ownership of IT service delivery, governance, ITIL processes, and partner performance., • Drive continuous improvement across incident, change, request, and problem management., • Ensure the availability, reliability, and security of global infrastructure, networks, cloud services, and end-user computing., • Oversee SAP operations and partner with Enterprise Platforms to ensure stability, scalability, and lifecycle management., • Shape and influence a multi-year global technology transformation., • Design the operations blueprint for the future-state environment., • Own operational budgets, optimise spend, and ensure maximum value from global partners. What We’re Looking For • A senior IT Operations leader with experience in complex, global, 24x7 environments., • A background in infrastructure, network, operations, service delivery, or managed services — industry open (FMCG/CPG beneficial but not required)., • Experience delivering services in a SAP-enabled environment (non-negotiable, but doesn't need to be SAP-heavy)., • Strong leadership credentials, ideally managing large retained teams alongside major global partners., • Excellent stakeholder and vendor management skills, with the ability to influence at all levels., • Strategic mindset with hands-on credibility — someone who has been “on the frontline” and understands real operational pressures., • Experience from a major service provider (Accenture, IBM, TCS, etc.) is a plus. Above all, we’re looking for someone who is energised by transformation and excited to build a world-class operations capability from the ground up.

Head Chef - Kempton Park Racecourse, Sunbury-on-Thames, Surrey | Full time / Permanent Up to £45,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We seeking a motivated Head Chef at Kempton Park Racecourse as part of Jockey Club Catering, a partnership between the leading commercial group in British horse racing - The Jockey Club, and Compass Group UK & Ireland. As Head Chef you will lead the day-to-day running of the kitchen for both Conference and Events and Race Days at Kempton Park Racecourse, with occasion travel to one of our other leading racecourses. You will be responsible for setting and maintaining high culinary standards, driving menu development and innovation, and managing your dedicated culinary team. If you have the passion and motivation to inspire your kitchen to achieve top culinary standards, we want to hear from you! We are Levy Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet. Trusted by some of the world’s most iconic stadiums, entertainment venues, and major events - including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Head Chef - the role • Leading the brigade to successfully deliver the highest possible culinary standards., • Ensuring sufficient staff are allocated to all locations., • Liaising with management and the culinary team, ensuring any event changes are reacted to in a timely manner., • Planning orders of equipment and ingredients according to identified shortages., • Building relationships with casual workforce and supporting recruitment., • Acting as the point of contact on live event days., • Managing all company and legislative paperwork surrounding Health and Safety and Food Safety., • Directing food preparation processes and any other related activity., • Using your passion for fresh local produce to develop culinary activity., • Striving for continuous innovation and improvement of the work environment and unit performance., • Managing food gross profit, food cost of sale, food stock takes, culinary department’s payroll costs., • A passion for fresh ingredients and menu innovation, • Flexible working subject to business requirements, • Computer literate, • The role will be working in a fast-paced environment so experience in large events with a high volume of casual workforce would be an advantage., • A love of hospitality, food, and quality fresh ingredients., • The ability to work under pressure, whilst maintaining a positive attitude., • Competitive salary and full company benefits, • 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme, • Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments), • Mental health support: 24/7 Employee Assistance Programme, • Family benefits: 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave, • Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships, • Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products, • Development opportunities: Professional subscriptions, ongoing training and structured career pathways Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences - and shape the future of hospitality.

Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website as well as E-Commerce platforms and via our dealers and our own retail stores worldwide. With strong growth and expansions in place, we are now seeking sales professionals to join us as Global Supply Chain Director in London. The role will include but not limited to: • Management and leadership of Leon Cycle operations including but not limited to demand plan, warehouse and logistics and after-sales customer service operations., • Business partner with Sales Directors and Retail Managers across whole of Europe, North America to ensure all supply chain, domestic logistical issues and warehouse operations is running efficiently to support business sales growth, • Business partner with team in Suzhou China to be up to date on all incoming stocks and inventory, ensure full utilization of warehouse space and ensure accurate inventory count, lead a team of warehouse/logistics specialist if needed, • Build, mentor and lead a team of after-sales customer service support staff to tend to all customer enquiries from B2B (existing and new dealer enquiries), B2C (online E-Commerce and online website enquiries) to ensure 5 star ratings for all customer support and feedbacks., • Build and establish SOPs and protocols for Customer Support team, • Manage technicians and all inventory returns, escalate any critical returns/faults/product safety issues on a weekly and monthly report to CEO, • Manage any other adhoc operations duties related to supply chain operations as and when needed. The ideal candidate should exhibit: • English and Chinese fluency, • 10-15 years of operations management and support experience with supply chain, logistics, warehouse and after-sales customer support exposures, • Previously worked for a retail / trading and/or E-Commerce business, • Proven ability to lead a team of 3-5 staff, • Ability to build, set up, direct and manage a team of operational staff spanning warehouse, logistics, customer support and administration, • Strong leader mindset but with hands-on ability to also handle daily execution if needed, • Has worked in a small to mid size business before who can multi-task

As a Team Leader, you will lead, motivate, and inspire your team to provide exceptional service to every customer. You will be responsible for maintaining high standards across the store and driving your team to achieve targets and enhance the customer experience. Lead, mentor, and develop a diverse

General Manager – Exciting New Wine Bar Concept Salary: £65,000 + Equity We’re seeking an exceptional General Manager to join a brand-new wine bar venture and help shape it into one of London’s most iconic destinations. This is a rare opportunity to work alongside the co-founder to bring a bold vision to life, creating a concept that’s both innovative and memorable. What you’ll be doing: • Collaborating with the co-founder to establish and grow the wine bar from the ground up, • Curating a world-class wine list and showcasing your expertise as a wine specialist, • Leading a passionate team, inspiring them with a clear vision, strategy, and love for hospitality, • Driving operational excellence while delivering exceptional food and beverage experiences, • Playing a key role in shaping the overall concept, customer experience, and long-term growth Who we’re looking for: • A wine expert with a strong background in hospitality and food service, • A natural leader who can motivate, coach, and inspire a team, • Someone hands-on and concept-driven, ready to live and breathe the bar’s ethos, • A strategic thinker with the ability to turn ideas into revenue-generating, standout experiences This is a truly unique chance to co-create and lead a wine bar from its inception, shaping its identity and future success! If you are keen to discuss the details further, please apply today or send your CV to Kate B OR call 0207 790 2666

Multi-Site Sales Manager – Leading Gym Brand Location: London Multiple Sites Competitive basic salary + excellent commission structure Equipped with state-of-the-art fitness equipment and technology, we are results- and people-focused. We'll be right by your side every step of your fitness journey, with dedicated coaches and an intuitive app—feel connected to your fitness in our space like never before. Never Train Alone when you train at Fitness Space Wimbledon (and across our wider network). We are recruiting for an exciting Multi-Site Sales Manager position with a fast-growing, industry-leading gym brand. This is a fantastic opportunity to oversee multiple clubs, support high-performing teams, and play a pivotal role in driving commercial success across a growing portfolio. As Multi-Site Sales Manager, you’ll lead the sales strategy, performance, and culture across several locations, ensuring each club delivers an exceptional member experience and consistently achieves sales and revenue targets. What will you be doing? • Leading all sales and marketing activity across multiple sites, from community outreach and corporate networking to supporting engaging content creation across social media channels., • Driving sales performance, ensuring each club hits membership and revenue targets through strong team leadership, effective processes, and localised marketing strategies., • Delivering exceptional customer service standards, supporting teams in nurturing member relationships and enhancing retention., • Taking a hands-on, proactive approach to generating new business, coaching teams to lead from the front on the sales floor and in the wider community., • Training, motivating, and developing sales teams across sites, ensuring they hit targets and uphold the highest operational, service, and brand standards. This role would suit a strong, confident salesperson or sales leader—fitness industry experience is welcome but not essential. We’re looking for someone who is: • Driven, motivated, and commercially minded, with the ability to deliver results across multiple locations., • Confident and personable, able to build strong relationships with members, colleagues, local organisations, and community partners., • Organised and calm under pressure, with the ability to prioritise effectively, manage competing demands, and support multiple teams simultaneously., • Sales expertise: A proven track record in driving new business, leading from the front, and coaching teams to achieve (and exceed) targets., • Consistency and high standards: A commitment to exceptional service and operational excellence across every site., • Adaptability: The ability to respond quickly to challenges, identify opportunities, and replicate best practice throughout the region.

Managing Director - B2C Subscription Product About the Company Heart Mind Talent is happy to lead the search for a fast-growing, B2B and B2C digital sports data/analytics business generating revenues from North America, specializing in the analysis of events in the largest US sports. The business is bolstered by an in-house social media marketing team that drives meaningful customer acquisition and audience engagement across both external and owned platforms. The team's mission is to empower fans to make smarter sports decisions through data-driven insights and AI-powered recommendations In 2024, the team successfully launched a B2C subscription service that has scaled rapidly and is experiencing strong revenue and audience (~$5M ARR, growing each month, and profitable). We are now seeking a visionary Managing Director to lead and scale our B2C subscription business to become the number one sports data and analytics business in North America. Your Mission As Managing Director, you will be responsible for the overall success of our B2C subscription business, owning the vision, strategy, execution, and financial performance. You will lead cross-functional teams, set the strategic direction, and ensure execution such that our subscription service delivers maximum value to both our B2C users and B2B partners while achieving top market positioning and strong financial performance that grows steadily. You will: • Define and drive the overall business and product vision, strategy, and roadmap aligned with company objectives., • Lead the end-to-end subscription lifecycle, from concept and development to growth, retention, and profitability., • Own P&L performance and make strategic decisions that optimize revenue, retention, and customer lifetime value., • Partner with engineering, design, marketing, and operations to ensure execution excellence., • Leverage data, research, and market insights to make informed, high-impact business decisions., • Translate complex business challenges into actionable initiatives and measurable outcomes., • Build and develop high-performing teams across product, operations, marketing, and customer experience., • Establish processes, KPIs, and frameworks to drive growth, operational efficiency, and continuous improvement., • Play a key role in shaping the company’s overall strategy, technology roadmap, and market expansion. Ideal Candidate Profile We’re looking for a strategic, hands-on leader who thrives in a fast-paced, high-growth environment. You bring: • Proven experience leading a subscription or digital business with full P&L accountability, ideally within the digital sports betting, sports media and fintech., • Experience in scaling subscription-based products or services, with strong knowledge of user engagement, retention, and monetization strategies, ideally in the United States market., • Exceptional leadership, organizational, and execution skills with a track record of building and scaling high-performing teams., • Ability to prioritize, make high-stakes decisions, and guide teams through ambiguity and complex projects., • Experience launching and managing multi-platform, large-scale products or services., • Excellent communication, stakeholder management, and cross-functional collaboration skills., • A customer- and data-focused mindset with a passion for driving growth and impact. Why Join Us? • Highly competitive compensation and exceptional benefits, • Opportunity to shape the future of a rapidly growing North American brand, • Work directly with founders and senior leadership to drive strategy and innovation, • We’re a small, entrepreneurial team that values speed and ownership. If you’re ready to take full ownership of a fast-growing subscription business and build something extraordinary, we’d love to hear from you.

🚀 Head Of Revenue Growth 📍 London | Permanent | Competitive Salary (DOE) About the Role Pimlico Plumbers, part of the international Neighbourly home services group, is seeking a dynamic and commercially driven Head Of Revenue Growth to lead our Sales and Project teams. This is a key strategic position, responsible for driving revenue growth, developing new business opportunities, and ensuring outstanding customer experience across our domestic and commercial markets. What You’ll Do • Lead the Sales Team and Project Managers to achieve financial and operational targets, • Analyse performance data to identify growth opportunities and shape strategic plans, • Drive large domestic and recurring commercial sales opportunities, • Collaborate closely with the Leadership, Marketing, and Finance teams, • Support new product/service development and present commercial proposals, • Strengthen communication processes and enhance customer engagement, • Mentor and coach the sales function, promoting best practice and high performance, • Act as a visible leader for internal teams, franchise partners, and external stakeholders About You • Proven senior-level sales experience, ideally within Facilities Management or Building Services, • Strong commercial acumen with a record of driving sales growth, • Exceptional relationship-builder and communicator, • Hands-on leadership style with excellent coaching skills, • Highly organised, proactive, and customer-focused, • Full UK driving licence and flexibility to travel Why Join Us? • Pimlico Plumbers is London’s No.1 Premium Service Provider, with over 45 years of expertise, a fleet of 240 multi-skilled franchisees, and more than 90,000 jobs delivered annually. As part of Neighbourly, you’ll be supported by a global leader in home services, giving you the platform to influence real growth and shape the future of our brand.

EMPLOYMENT LAW ADVICE HELPDESK TEAM LEADER – TRADE UNION LONDON £55,000 BASIC SALARY PERMANENT ROLE The Role: Morgan Philips Specialist Recruitment is presently supporting a United Kingdom trade union which represents professionals and specialist workers in both the public and private sectors in their search for an Employment Law Advice Helpdesk Team Leader. As a Team Leader within our client’s Member Contact Centre you'll use your positive attitude, your supervisory experience, and your employment law knowledge to deliver an excellent service to union members. In this role you’ll have the chance to be involved in developing new services and to supervise, mentor and develop a team of Employment Law Helpdesk Advisors. We’ll look to you to ensure the Member Contact Centre is providing high quality advice and support to members and to help improve the union’s overall member service. This is an exciting career opportunity with customer service at its heart and offers plenty of room for professional growth and development. About You: • Strong knowledge of employment law, • Proven track record of leading a team, • Ability to lead, motivate and develop team members, • Experience of working in a customer or member service environment, • Experience of working in a regulated/legislative environment, • Experience of monitoring and reporting against SLA’s and KPI’s, • Familiarity in dealing with complaints/complex queries, • Experience of providing advice and support to customers, • Experience in implementing or managing Contact Centre technology and processes

HEAD OF SALES As Head of Sales at MOOD London, you will lead and manage our UK retail sales function, overseeing sales teams, driving commercial performance, and helping expand our fragrance brand’s reach. You will define and communicate sales targets and KPIs, mentor and guide sales managers and sales executives, and make data-driven decisions to optimise performance. You will also analyse market trends and consumer behaviour, develop strategies to maximise revenue growth and market share. If you are an exceptional leader, someone with strong self-motivation and the ability to inspire a team to work hard and meet ambitious goals, please submit your application. About the role As Head of Sales at MOOD London, you will drive the growth and commercial success of our UK retail business. You will manage and lead the entire sales team, from regional managers, and sales managers to sales executives by defining and communicating key performance indicators (KPIs) and targets, mentoring the team, and fostering a high-performance sales culture. Using data and insight, you will analyse market trends, consumer behaviour and competitive activity to shape and implement effective sales strategies. These strategies will inform expansion into new markets, guide distribution and retail execution, and support revenue growth across all UK locations. You will collaborate closely with internal departments and manage external partners to ensure cohesive execution and maximise commercial impact. Your responsibilities will also include operational oversight, supervising sales activities across branches and warehouses, evaluating performance across regions, and setting branch-level goals. You will be responsible for recruiting and developing sales managers, supervising all sales operations, and ensuring that targets are met and company standards upheld. Finally, you will take part in high-level planning, contribute to sales reports and continuously optimise performance to help MOOD London strengthen its presence in the UK fragrance market. Key Responsibilities • Developing and executing strategic plans to achieve sales targets., • Leading and motivating teams of Sales Executives to develop customer relations, increase market share and sales revenue., • Overseeing sales team recruitment and creating training programmes to train new and existing employees in the sales department., • Designing programmes to improve customer satisfaction and loyalty., • Understanding and communicating the organisation’s value propositions and processes through proposals and presentations., • Forecasting and creating annual sales quotas for regions and territories to determine sales objectives. About you In this key position, you will play a crucial role in coaching and developing the sales team to deliver high performance, setting clear goals and driving everyone toward ambitious targets. Your expertise will drive business growth, since you rely on sales figures, market data, and consumer insights to make informed decisions, optimise performance and forecast growth. You are adaptable, resilient and ready for challenge, you can handle a fast-paced retail environment, adapt to changes in market conditions or internal priorities, and stay focused under pressure. • A degree in a relevant field such as business management, sales and marketing management or retail marketing, • 6 years of proven experience in a senior sales role, • Excellent customer service skills., • Excellent leadership skills and the ability to motivate people., • Management experience, including ability to manage multiple projects and achieve sales quotas., • Ability to show customers and other client stakeholders the company’s value proposition., • Strong understanding of the retail market, consumer behavior, and competitors., • Excellent analytical and data-driven decision-making skills., • Proficiency with sales management and CRM software., • Project management and budget management skills., • Ability to work under pressure and travel as needed, • Relevant experience in the beauty and retail industry is preferred . About us Mood London is a fast-growing fragrance house with the disrupting goal of being the UK’s no1 choice of fragrance for both Men & Women. We’re a bold, passionate team dedicated to creating something unforgettable. Our mission is to awaken the senses and stir emotions through crafted scents, curated style, and unapologetic self-expression. Right now is the best time to join the Mood London team as we are building something exciting and have rapid expansion plans over the next 2 years allowing for fast track career progression & lucrative earnings. Why join us? • We offer a competitive salary and benefits package, • Fantastic opportunities for professional development and career advancement, • Be a part of this values driven, high growth, fast-paced luxury brand with an ultimate vision to stay true to who we are and support others doing the same., • 28 days holiday (plus bank holidays), • Generous product discount and gifting, • Central London offices- based in Regent Street, • Social events, team outings

👋🏻 Hi, we are FintechOS! We are the global leader in fintech enablement, with a mission to make fintech innovation available to every company. The FintechOS platform simplifies and accelerates the launching, servicing, and expansion of financial products and services, helping businesses recognize value up to ten times sooner than with other approaches: with FintechOS, financial institutions can get up and running with new financial solutions in as little as 12 weeks. About the Role We are seeking a highly skilled SME Mortgage to serve as a trusted advisor for prospects, customers, and partners within the UK mortgage and lending ecosystem. This hybrid role bridges pre-sales, solution consulting, and delivery, ensuring that clients fully leverage the power of the FintechOS platform to build innovative, digital-first lending experiences. The ideal candidate combines deep UK mortgage domain expertise, hands-on technical capability, and strong client-facing communication, guiding organizations from discovery through design, build, testing, and adoption. Key Responsibilities Advisory & Pre-Sales Engagement • Act as a trusted advisor to prospects and newly onboarded customers, illustrating how FintechOS can transform their lending operations into modern, digital-first businesses., • Support pre-sales teams by architecting, engineering, and demonstrating tailored mortgage and lending solutions., • Engage credibly with stakeholders at all levels, from engineers to executives, ensuring alignment and clarity on solution direction., • Proactively address concerns, mitigate risks, and represent FintechOS technology with confidence and professionalism., • Collaborate with product specialists and ecosystem partners to craft competitive solutions aligned with regional and market-specific UK mortgage needs. Solution Consulting & Delivery • Lead requirements elicitation sessions and discovery workshops to capture functional, non-functional, and technical specifications., • Translate business requirements into solution designs leveraging the FintechOS platform, defining data flows, integrations, and architecture components., • Perform Gap Analysis to determine what can be achieved through configuration versus extension or customization., • Document solution specifications clearly for development teams and provide continuous functional guidance throughout the delivery lifecycle., • Participate in and/or lead testing, training, and knowledge-transfer activities to foster client and partner self-sufficiency., • Triage issues and change requests, driving the resolution process while supporting all delivery project stakeholders., • Deliver onsite and online training—standard or customized—to both customers and FintechOS partners., • Contribute to internal methodologies, frameworks, best practices, and expert content relevant to mortgage and lending solutions., • Coach and mentor new colleagues, contributing to onboarding and capability-building initiatives., • Work as a bridge between Delivery, Technology, and Pre-Sales teams to ensure a consistent, high-quality customer journey from initial engagement through ongoing adoption., • Support Customer Success and Partner Success teams by addressing technical queries, providing recommendations, and advising on solution approaches., • Enable FintechOS partners to use the platform effectively, especially within mortgage and lending solution contexts. Requirements Technical Expertise • Several years of experience with API-driven architectures., • Hands-on engineering capability, including the ability to prototype solutions and contribute code or configuration to accelerate customer value., • Strong understanding of traditional enterprise architecture within financial institutions, paired with advocacy for modern, digital-first approaches., • Deep knowledge of cloud-native, service-oriented, and event-driven architectures, including security and compliance considerations., • Mandatory UK mortgage experience with a strong understanding of end-to-end lending processes (originations, underwriting, servicing, compliance, affordability, KYC/AML, broker/packager journeys, etc.)., • Experience engaging confidently with customers and prospects in consultative, technical, and sometimes critical client-facing situations., • Strong facilitation skills for workshops, discovery sessions, and cross-functional meetings., • Entrepreneurial mindset with the ability to work autonomously while thriving in a collaborative team environment., • Ability to create clear functional and non-functional specifications and translate business needs into actionable technical solutions. What We’re Looking For A passionate, technically strong, and domain-experienced mortgage SME who thrives at the intersection of technology, customer engagement, and business transformation. Someone who can guide customers through complexity, articulate compelling solution visions, and ensure successful execution using FintechOS capabilities. Our culture: • We are a highly motivated team, tackling significant technical challenges in one of the biggest industries in the world. We are driven by the impact our work can have on millions of people globally., • At FintechOS, we strive to be the place where a diverse mix of talented people want to come, stay, and do their best work. Our commitment to diversity and inclusion is reflected in our people, our partners, and our customers., • We are a venture-backed business co-headquartered in New York and London., • We serve international clients across North America and Europe., • Our customers range from globally strategic companies like Groupe Société Générale, Admiral Group, and BPCE Oney to game-changing players like Vibrant, eMag, and Howden., • Our partners include both niche consulting agencies and global consulting firms and systems integrators, including Deloitte, EY, and PwC.

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career As a Senior Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global Customer Service (GCS) organization, responsible for leading the Account Health Team across EMEA. This high-impact role will focus on driving customer engagement and excellence for Palo Alto Networks' most strategic customers. The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of the Customer, managing post-sale services engagements for these top-tier clients, leading services engagements to deliver value by driving adoption and consumption across the Palo Alto Networks’ Security platform. Your role will involve managing and mentoring this team, focusing on employee morale, development initiatives, and effectively driving success metrics and KPIs for both the managers and their teams. You will ensure your team effectively supports customers in maximizing the security and value of their investments in Palo Alto Networks products. Ultimately, you will contribute to the broader GCS mission of ensuring all customers are reliably deployed, fully adopted, technically healthy, and achieving value from their Palo Alto Networks investments. This position requires a strategic mindset and the ability to effectively communicate and influence at senior levels, both internally within the organization and externally with customers. This includes engaging closely with key customer stakeholders such as CISOs, CIOs, CTOs, and leaders from security, network, cloud, and security operations teams within the world’s largest and most well-known organizations. You will also need to build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your Area. Your Impact Team Leadership & Development • Manage and mentor a team of Service Delivery Leaders and Customer Success Managers, • Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention, • Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports, • Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes, • Inspire and attract top talent to your team Account Health Management & Customer Outcomes • Lead the Account Health Team to drive customer engagement and excellence for top-tier customers in the region, • Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography, • Accountable for executive engagement, account health, and risk mitigation, • Oversee customer planning, deployment, account-level reviews, and escalations, • Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success, • Handle all escalations, executive engagement, and at-risk account interventions, • Drive success metrics and Key Performance Indicators (KPIs) to effectively manage Customer Account Health Managers and their teams, • Track and report on customer success metrics, including net promoter score, customer satisfaction, service level agreements, and value realization Cross-Functional Collaboration & Business Leadership • Lead the communication channel into the business, manage business change, and drive process improvements, • Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals, • Engage with Professional Services for implementations and extended expertise deployments, • Partner with Sales and Product field leaders to drive adoption and retention, • Engage and coordinate customer delivery across Palo Alto Networks teams, including Product Management, Engineering, and Support, • Build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your area, • Ensure consistent application of global playbooks per product, • Provide field feedback and interlock with Product/Engineering, • Align with Support, which is globally owned but locally deployed Qualifications Your Experience • 10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar, including at least 5+ years in a leadership capacity, • Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services, and/or support organizations, • Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction, • Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams, • Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions, • Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps, • Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict, • A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements, • Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs, • Proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success, • STEM Bachelor’s Degree required or equivalent experience; Master’s degree preferred, • Client-focused program management expertise preferred, • Skilled in customer success software (e.g., Gainsight, Salesforce, Smartsheet, Clarizen, Jira) preferred, • Travel: Open to occasional travel according to the need for strategic customer engagement and on-sites, with a potential for up to 30% travel, • Fluent English. Any additional European language will be a plus Additional Information The Team Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Are you interested in joining a market leader within the New Homes market? GKR International has been exclusively instructed on an exciting opportunity for you to join a well-established New Homes Agency in Central London who are looking to add a Senior Sales Consultant to their growing team. Do you have experience within Residential Sales or New Homes Sales? You will be joining a £1 million Sales Department and with close to 400 units across London to sell, your key responsibilities will be to drive relationships with buyers and deliver sales to an ever growing pipeline. If the above questions have interested you, check out the below advert to find out more * * Key Responsibilities A bit more about the role: • Engage and drive relationships with buyers, • Arrange and conduct viewings, • Drive Offers and Sales, • Working closely with wider Sales team & Manager with client relationships What We’re Looking For: • Proven experience in Property Sales, ideally within New Homes, • A Proven track record in Sales, • A Minimum of 2-4 Years Estate Agency Experience, • Highly organised, proactive, and results-driven, • Customer Service focused. This is a highly exciting opportunity to join a well established Agency who has exciting plans to grow into 2026. If this role is of interest, please contact me on below for your confidential conversation: 0207 048 3304 or

Leisure Manager Location: London Salary: £40,000 DOE We’re partnering with an exclusive growing family orientated private members club to recruit a hands-on Leisure Manager to lead operations across their high-end leisure facilities, including a fitness suite, gym, indoor/outdoor pools and studio spaces. This is a fantastic opportunity for an experienced Operations Manager/ General Manager / Deputy Manager who’s passionate about creating a safe, welcoming and family-friendly environment and is seeking a role that offers growth, impact and influence within a growing brand. The Role • You will play a key role in delivering an exceptional member experience, handling queries and resolving day-to-day operational issues to ensure every visit feels smooth and seamless., • Oversee daily operations across all leisure areas, ensuring exceptional safety, cleanliness and presentation standards., • Duty Management when required acting as a brand ambassador at all times., • Lead a team of lifeguards, swim teachers, fitness instructors and PTs, • Manage pool operations, water testing, lifeguard supervision and schedules, • Coordinate gym equipment upkeep, classes and member inductions, • Act as department lead for health & safety, audits and incident reporting About You • 3–5 years’ experience in leisure management or supervisory roles, • Strong pool operations knowledge (water testing + plant room), • Pool Plant Operator Certificate (or willingness to obtain), • NPLQ or strong understanding of lifeguard standards, • Confident team leader with excellent customer service skills, • Flexible to work evenings, weekends and public holidays Desirable: First Aid at Work, experience with Alert 65, family leisure background, PT/fitness qualifications. If you’re proactive and people-focused, enjoy creating exceptional moments and want with we’d love to hear from you

Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process. ISN: Where your language skills make a difference Are you fluent in French and English? Do you enjoy helping people and solving problems? Do you want to work for a company that values your talents and supports your growth? If you answer yes to these questions, then you might be the perfect fit for our Customer Operations team at ISN, the global leader in contractor and supplier management. As a Business Development Associate, you will use your language skills to communicate with clients and colleagues from different countries and cultures. You will provide proactive service and support to our customers, answer their calls and inquiries, troubleshoot their issues, and participate in sales and marketing projects. Who should apply? You Are The Ideal Candidate If You Have • Excellent verbal and written communication skills in French and English, • A customer service orientation and a passion for helping others, • A desire to work with people and engage in verbal interaction over the phone, • A career aspiration to start in Customer Service and progress into B2B sales, • Proficient computer skills (Word, Excel, PowerPoint, e-mail applications), • A diligence for in-depth learning of software programs and new concepts, • Strong retention skills and patience for difficult troubleshooting scenarios Duties And Responsibilities • Proactively service and support ISNetworld contractor/supplier clients, • Conduct training on ISN products via phone, web based and face-to-face meetings, • Participate in the implementation of sales and marketing projects, • Field incoming calls, handle contractor customer inquiries and troubleshoot problems, • Assist with CRM and ISNetworld testing, • Handle client account management functions, including invoicing and collections, • Proactively analyze customer service processes and bring forth ideas for continuous improvement, • Research and develop various resources and reference documents for clients Requirements • Bachelor’s degree from an accredited university and/or equivalent work experience, • Advanced fluency in French and English (written and verbal) required, • Desire to work in customer service and move into B2B sales within 12-24 months, • Ability to work in office at least 3 days a week Training At ISN, we believe in investing in your success. That’s why we offer an 8-week training program that will equip you with the skills and knowledge you need to excel in your role. You will learn from experienced trainers and mentors in the areas of soft skills development, customer service excellence and ISN products and services. This training period is a crucial part of your journey at ISN, and it requires your full commitment and attendance every day. Onsite Requirements: Employees must be within a commutable distance to the office and be willing to come into the office for required trainings, events, team activities, and meetings. • In-person attendance is required Monday through Friday during the first 90 days of employment., • After your 90-day review, in-person attendance is required 3 days per week and required for certain meetings and tasks (customer meetings, team collaboration day, ISN events, team events, performance reviews, etc.). ISN UK Benefits* • 100% company-paid monthly insurance premiums for employees and dependents, • Medical, Dental, Vision, and Life Insurance, • 4% pension scheme matching, • Long-Term & Short-Term Disability Coverage, • Holiday & Time Off, • 27 paid personal holidays (pro-rated first year), • 12 paid holidays, • Monthly cell phone reimbursement, • Monthly reimbursement for Oyster card, • Team-building activities and events, including quarterly kick-off meetings and community volunteer day, • Matching charitable gift program, • Professional development & training opportunities, • Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health

VP of Product – Services SaaS Platform (UK) Lead the product strategy behind a fast-growing, tech-enabled services business We’re looking for a VP of Product to take end-to-end ownership of a diverse and strategically important product portfolio within a UK-based services-driven SaaS organization. You’ll guide cross-functional teams, shape product vision, translate customer needs into clear priorities, and ensure our technology delivers real business impact.In this role, you’ll lead a high-performing team (approx. 10 product professionals), foster a discovery-driven culture, and collaborate closely with Engineering, Operations, and Commercial teams. You’ll define the roadmap for both existing product lines and future UK market opportunities, driving build-vs-buy-vs-partner decisions to accelerate innovation, efficiency, and customer value. With technology reshaping services businesses globally, your insights from other tech-enabled service sectors will shape how we scale. You’ll represent the UK market in global product governance, make compelling investment cases, and help optimize the broader portfolio. Expect to operate across all altitudes—from long-range strategy to daily execution—while also contributing as a member of the UK leadership team. Key Responsibilities • Own and deliver the product strategy and roadmap for the UK market, aligned with business priorities., • Take full product leadership of a major SaaS platform, managing the transition from founder ownership to scalable, structured product governance., • Shape and prioritize major investments, balancing short-term outcomes with long-term platform evolution., • Partner with UK leadership and operating teams to identify and implement technology that improves efficiency, customer experience, and service delivery., • Represent UK needs in global product forums, ensuring risks and opportunities inform group-level decisions., • Define product success metrics, using data to drive accountability and continuous improvement., • Be a visible member of the UK leadership team, driving growth through tech enablement., • Ensure product development practices align with company standards and support predictable, high-quality delivery., • Maintain awareness of market trends, customer needs, regulations, and competition, adapting strategy as needed., • Lead customer and market discovery, validating problems and solutions before scaling., • Partner with engineering leadership on architecture, capacity planning, and continuous improvement., • User-centric and commercially minded, able to turn high-level goals into tangible product outcomes., • Comfortable moving between big-picture vision and hands-on execution., • A clear communicator who brings structure to complex decisions., • Fast feedback-oriented, with a strong bias toward learning and iteration., • A cross-functional leader who inspires trust and alignment., • Pragmatic, energetic, and unafraid to challenge the status quo.

Member Experience Manager £35,000 + Benefits London | Full-time | Permanent Are you a natural leader with a passion for creating exceptional experiences? This is a fantastic opportunity to step into a people-focused, design-led workspace environment where service and community are at the heart of everything. As Member Experience Manager, you’ll lead a front of house team to deliver a seamless, high-quality experience for members and guests. You’ll be the driving force behind a welcoming, professional atmosphere that supports productivity, wellbeing and connection. What You’ll Be Doing: • Leading and developing a high-performing team to deliver outstanding service, • Managing day to day operations across reception, meeting rooms and shared spaces, • Acting as the go-to person in the absence of the General Manager, • Overseeing stock, amenities and supplier coordination, • Supporting recruitment, onboarding and team development, • Handling member feedback and ensuring swift, thoughtful resolutions Why This Role? This is an ideal next step for someone looking to transition from a fast-paced, customer-facing industry such as hospitality or retail into a more structured, office-based environment. You’ll enjoy: • Monday – Friday with regular working hours, • A beautifully designed workspace with wellness-focused perks, • A collaborative, people-first culture that values creativity and initiative, • Opportunities for growth and development in a forward-thinking organisation What We’re Looking For: • Proven experience managing or supervising a team, • A background in hospitality, retail, coworking or any customer-centric environment, • Strong communication and organisational skills, • A proactive, solutions-focused mindset, • A genuine passion for delivering exceptional service

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements. Our methodology is first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer’s experience. You will learn your client’s business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. You’re close to the deployment of cybersecurity solutions – and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions – and you don’t wait for those issues to escalate from our clients. Instead, you find them. You’ll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future. Your Impact • Respond to user-reported issues in adherence to established Service Level Agreements, • Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions, • Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise, • Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix, • Provide timely feedback into the development process on customer-reported product problems, • Document actions to effectively communicate information internally and to customers, • Facilitate root cause investigations and manage the implementation of corrective and preventative measures Qualifications • Previous experience with Endpoint Security software is required, • SIEM experience, including -, • Deep understanding of how SIEMs works, • Experience in creating custom collections and data parsing, • Experience in creating complex correlation rules, reports and dashboard, • Experience in integration and implementation of SIEMs, • Experience working with EDR tools, • Experience with strong communication and customer service skills, • Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols, • Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging), • 4+ years of experience as a Support Engineer, • Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction., • Excellent written and verbal communication skills, • Strong customer advocacy skills and experience, ability to work in difficult customer situations, • Knowledge of Cloud infrastructure a plus, • Experience in incident response a plus, • Experience with scripting a plus The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new ones, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry. Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $xxx/yr - $xxx/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here . Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

The Company This organisation is a global leader in financial information technology, delivering real time data, analytics, and news to professionals around the world. Its platforms connect decision makers to the information and tools they need, serving hundreds of thousands of users who rely on fast, accurate insight. With teams spread across continents, the business is built on innovation, collaboration, and a commitment to clarity in a complex financial landscape. Employees join a community of problem solvers who thrive in a fast moving environment and take pride in supporting clients at the highest level. The culture values openness, diversity, and teamwork, creating a workplace where people can grow, contribute, and do work that matters. The Role This position sits within the Customer Support team, a core function of the wider Technology Services and Solutions group. It is ideal for someone who enjoys both financial markets and technology, and who wants to work directly with users of world leading financial tools. The role has two central focuses: providing exceptional service to a broad set of clients and handling technical workflows involving software, hardware, and system connectivity. Support is delivered by phone and instant messaging, helping clients install software, configure specialist equipment, and resolve issues that affect their day to day use of the platform. Clients operate in fast paced sectors such as asset management, investment banking, and capital markets, so accuracy and responsiveness are essential. As automation becomes more central to the industry, the team also helps clients navigate increasingly complex technology. This includes diagnosing software issues, understanding how problems affect their workflows, and ensuring each user’s data and access remain secure. The role also includes onboarding responsibilities. Support professionals help new users get set up, guide senior stakeholders through product features, and introduce them to tools that shape their daily decision making. The team works globally, supporting clients in multiple languages across time zones. Who Succeeds in This Role Successful candidates are purpose driven, curious, and customer focused. They enjoy working in a team where clients depend on them, and they are comfortable supporting and challenging colleagues to raise the bar. What the Company Offers New joiners complete an eight week training programme that covers product knowledge, platform setup, hardware configuration, client interaction, and an introduction to global financial markets. Learning continues throughout the role, with opportunities to join projects, contribute ideas, and take part in mentoring, recruitment, and quality initiatives. A career in this area can lead to opportunities across the wider organisation, including analytics, sales, enterprise solutions, engineering, finance, compliance, and more advanced technical or client facing roles. Requirements • A bachelor’s degree or equivalent experience, • Sponsorship available for eligible applicants under the UK Skilled Worker New Entrant criteria, • Fluency in French and English, • Strong customer service skills across phone and messaging based communication, • Interest in finance and/or technology, • Enthusiasm for learning new tools and retaining technical information, • Ability to manage several tasks at once and work both independently and within a global team, • Motivation to build a long term career with the organisation Preferred Qualities • Previous experience in a customer facing position, • Curiosity around troubleshooting and resolving technology issues, • Awareness of data privacy and information security, • Confidence working with software driven systems Additional Expectations • Able to start full time in April, June or September 2026, • Willing to occasionally work weekends or bank holidays, with time off in lieu The organisation supports visa sponsorship for this position, reviewed on a case by case basis. If you believe this role fits your goals, applications are welcome. The recruitment team will follow up with next steps.

McBride Sport is proud to be supporting a leading contract catering and hospitality business in the search for an accomplished Operations Manager to oversee a high-profile university campus operation in Southwest London. This is a flagship site within the education portfolio, combining 11 vibrant retail outlets, extensive hospitality and conferencing facilities, and a year-round programme of student and corporate events. The successful candidate will lead a management team of six, driving service excellence, commercial performance, and a culture of innovation across the campus. This is a dynamic, all-year-round operation — serving a bustling student community during term time, then transforming into a major conference and events venue over the summer. The role calls for a proactive, hands-on leader who thrives in a fast-paced, customer-centric environment. Key responsibilities include: • Oversee multi-site hospitality, retail, and event operations across a large campus., • Lead, motivate and develop a dedicated management and operational team., • Drive financial performance and operational standards, ensuring quality, compliance, and efficiency., • Foster strong relationships with university stakeholders and clients to deliver exceptional experiences., • Champion innovation, sustainability, and wellbeing initiatives. We’re seeking an experienced hospitality professional with a proven track record in multi-site or contract catering management, ideally within education, leisure, or large-scale event environments. You’ll bring energy, creativity, and commercial acumen, with a genuine passion for customer service excellence and team development.

Fenix is a modern, luxury, and captivating restaurant brand that connects with guests by taking them on a unique customer journey. Leading the way in brand identity, over the past four years we have built an international following through our dramatic interiors, specialist cuisine, and young, fresh service style. What You’ll Get Up To: • Together with your team of chefs you will be responsible for creating amazing culinary experiences., • You will be a natural leader of people who can inspire a team and bring out individual potential, an ambassador of the brand; you will need to be calm and collected when managing your team., • Ensure the highest standards of food preparation and delivery., • Have exceptional cooking skills and palette with quality and innovation., • Be passionate about delivering exceptional dishes using the finest ingredients whether simple or complex., • A charismatic and confident communicator with your team and the wider restaurant team., • Have a proactive approach to driving sales and delivering growth through engagement with both kitchen and front of house teams., • Professional, hardworking, flexible, and have an immaculate eye for detail., • Keeps abreast of newest trends and innovations in the hospitality industry., • Being alert for opportunities to improve the profitability of the department, through controlling wastage and maintaining effective control regarding GP and staff., • Have responsibility for ensuring the brigade complies with all health & safety and food safety policies and procedures., • You will currently be a Head Chef from a leading restaurant., • Have extensive experience working in different types of cuisines. Why Permanently Unique? Health & Happiness • Monthly sessions for all the team to experience from massages, yoga, pottery painting and much more., • Cycle to work scheme, • Bespoke staff food menu designed by all our head chefs, • Mental health first aiders, • Access to management health care cash plan, • Access to EAP scheme Progression • Bespoke development journey's for all our team, • Development academies to support the progression and development of our team, • Chef Academies visiting our amazing suppliers across the UK Extras • 50% off food and drink Monday to Thursday up to a table of 4 at Tattu or Fenix restaurants, • After reaching your 2nd Anniversary and each subsequent anniversary you will be welcomed to dine at any Tattu or Fenix restaurant, • Recommend a friend scheme, • Wagestream - access a share of your earned wages whenever you need it, • Employee of the month award, • Monthly team building events, • Annual celebration

About the job Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate. As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world. Join our family today. Together, we make travel better. Job Scope • In Plaza Premium Group, you will work with colleagues from all parts of the world for a truly global experience. To be a part of the #PPGFamily, you do not need to be from this industry, but you do need to be passionate., • As the global leader in airport hospitality, we have revolutionized the airport experience to meet travelers’ needs, before they have even arrived. Our multiple award-winning, integrated, 360° airport services are a guiding light for those seeking to simplify, empower their journey, and enrich their airport experience. JOB RESPONSIBILITIES Our promise to you: • We will respect and value your background and perspectives, • We will work together with integrity, • We will share our incredible pride for our job, company and industry What we ask of you: • Bring passion for all that you do, • Listen, move fast and think innovatively, • Speak up, have ideas and share them, • Believe in customer service, and treating every person with kindness Role in a nutshell This individual oversees the regional culinary program through a combination of food expertise, innovation, operational excellence and savvy business tactics to give maximum satisfaction to guests at maximum profitability to the Group. Operating • Manage all aspects of the kitchen including pre-opening planning and post opening operations including but not limited to budgeting, forecasting, capex resource planning, labour management as well as waste management., • Create recipes and menus in line with sustainable initiatives., • Leads by example in the kitchen with a view to developing team members with on the job and off the job training., • Develops a culture of development and engagement with all team members including a culture of innovation from culinary offerings to sustainable use of equipment., • Leads with a continuous improvement mindset to drive quality, development and returns., • Execute in ensuring business performance against company operating standards including guest satisfaction, employee engagement and external stakeholder engagement., • Leads Corporate Social Responsibility, food seasonality, health/wellness and high-quality culinary arts on campus, • Analyzes ongoing performance and trends in the local operation and devises and leads improvements, • Demonstrates a complete understanding of daily menu items and make sure Chef’s in your region can explain them to customers accurately, • Works with HQ and regional culinary leadership in planning, implementing, and supporting new concepts and activations., • Participate in preparation of RFP and presentations including subsequent RFP needs., • Ability to formulate and design large operations of Culinary in Lounges and Central Kitchens, • Lead the Regional Culinary Council consisting of culinary leadership, • Conduct regular and ongoing review of the performance indexes on both a group trend and individual business unit basis., • Establish and enforce the Company food safety programs and conduct inspection and audit as required., • Provide on-site operations support, evaluation and troubleshooting for operating facilities, • Establish location/market/region programming and action plans as required., • Work in partnership with the Global Director Culinary and other operational departments as needed., • Follow policies and procedures, operating manuals and menu matrix and offer recommendations for enhancement for both HQ and business units., • Innovation and Technology, • Participate in on-site and off-site events and trade shows. People • Establish essential training and work with regional and HQ divisions and field business units for implementation, • Work with all divisions in organizing and conducting people development activities, • Work with owners and all divisions in creating and achieving the win win working and people relationship for both companies and colleagues, • Work with all parties in helping the individual development and any personnel actions required., • Assess and make recommendations on the people movement Effectiveness and Efficiency • Study the present regional culinary operations and come up with plans in the overall improvement of the efficiency including and not limited to Central Kitchen, procurement procedures and logistics arrangement., • Work all divisions in achieving the best financial results in the field of marketing, sales, new business development, business enhancement and operations effectiveness and efficiency. JOB REQUIREMENTS The ideal candidate will have the ability to work in a diversified, agile, fast-paced and collaborative environment, together with: • Over 5 years of experience managing the international kitchen operations of multi-brand and/or multi-unit restaurants and production kitchens., • Regional experience is required., • Hotel background is required. Airport and Airline culinary experience is an added plus, • Strong understanding of culinary operations, food production and products from Middle East – Western - African / Asian markets., • Ability to plan kitchen equipment and working with Project and Kitchen planners from internal and external sources., • Ability to maximum cooking techniques with the use of selected Kitchen equipment to meet menu demands in a confined or where space is limited., • Excellent understanding of various cuisine is desirable, • Sound business acumen and presentation skills in English., • Proven track record developing and operating kitchens with tight budget restraints., • Creative with the ability to think out of the box, • Excellent computer skills with proficiency in Excel and PowerPoint.

Here at Deichmann we are looking to appoint a Trainee Store Manager. You will join us on a full time, permanent basis and in return will receive an initial competitive salary of £31,500 per annum. As a Trainee Store Manager, you will be working across various store locations which include: Stratford, Ilford, Walthamstow, Wood Green, Enfield and East Ham. You therefore must be flexible to travel and work across the above stores. Ideal candidate: This is a really exciting opportunity for a successful and ambitious Team Member or Supervisor, looking to progress their career into Store Management. You will undergo first class training and development, including holding stores on a planned and ad hoc basis with a view to you potentially becoming a Cover Manager at the end of your training, and then potentially on to becoming Store Manager of your own Store. You must be fully flexible in terms of travel as you will be working in a number of different stores and you will have previous experience of working in retail or a related sector. You must be able to problem solve and think on your feet, alongside this you will be a people person, have the ability to plan and co-ordinate resources and be passionate about the delivery of exceptional customer service. Key activities: • Motivate and coach the team to deliver excellent customer service, • Lead by example in promoting and recommending complimentary shoe care products, demonstrating confidence with selling and excellent product knowledge, ensuring the very best level of customer service, • Resourcing / drafting rotas, working within budget, • Stock management, • Analysing and interpreting sales performance data and reports, • Making recommendation for ways to improve sales performance, based on analysis of quantitative and qualitative data and identification of customer insights, • Ensure all company standards are implemented and maintained i.e. merchandising, admin, • Support the delivery of KPI’s, meeting all company standards, • Assist in recruitment and training of the team Personal characteristics: • A hands on leader, with experience in retail or a related industry sector, • Have a positive flexible approach with a can do attitude, • Energy and enthusiasm, with ability to work under pressure, in a demanding fast paced environment, • Have the confidence and ability to motivate, coach and inspire the team, • Numerate, • Attention to detail, • Good communicator, • Be methodical, organised and have a structured approach to work, • Be fully flexible across the week If you would like to join the team at Deichmann UK as our Trainee Manager and you meet the job requirements, please click apply. We’d love to hear from you!

Associate Director – Hays Enterprise Solutions Location – London or Leeds This role can be based in London or Leeds and will require you to be on site 3 days a week and will benefit from our hybrid working arrangements. About Hays Hays is a market leader in specialist recruitment and workforce solutions worldwide. With over 50 years’ experience Hays employs over 9,500 people across 31 different countries within 21 different industries. But joining Hays isn’t about being part of a global business leader; here your ambition, collaboration and performance will be celebrated. Hays offers clear progression pathways, continue your recruitment career with us at Hays! Your Role Associate Director, responsible for service delivery across a total talent management solution, encompassing RPO, MSP, Employer Brand, Insights and Assessment. Working closely with the Client Services Director, you will take a strategic approach to shape and evolve the service, providing expert advice on resource, requirements, future skills and workforce planning across internal, external and contingent talent. Key deliverables • Establish and develop key relationships in line with the Client’s business/talent strategy and contract framework, • Deliver operational excellence with a focus on continuous improvement and delivery of contractual SLAs, • Lead a team of Resourcing Business Partners, managing individual and team performance effectively by clearly communicating expectations, regularly monitoring business plans and KPIs, conducting performance appraisals and rewarding and recognising employees, • Ensure self and team are embedded in the client’s business, working as key members of HR, • Build and maintain an effective partnership with the Client and continually develop account initiatives, • Undertake regular business planning to analyse the team’s strengths, growth opportunities and threats, • Record and report on activity and performance at regular management meetings ensuring Ensure compliance to service agreements, the contract, bespoke requirements and all legislative requirements, IR35 and AWR by example., • that all SLA and key performance indicator (KPI) targets are met as per the account contract., • Ensure the workplace is professional and productive, free of discrimination, harassment and bullying and provides equal opportunities for all employees. Competencies and Behaviours • Building strategic relationships, • Looking outwards and to the future, • Being bold and curious, • Leading self and others, • Achieving results efficiently and effectively Knowledge and Skills • Strong influencing and negotiation skills., • Success in a leadership role in RPO/MSP/In house recruitment, • Able to present with impact and to facilitate workshops effectively, • Forecasting, budgeting and planning experience, • Strong communication, presentation, and public speaking skills, • A flair for developing capability, • Excellent relationship management and networking skills, • Strong problem solving and escalation management skills, • Able to drive and effectively manage change, • Commercial thinking and judgement – understand key customer drivers and the importance of using commercial acumen when making decisions, • Continuously seeks to spot business improvement opportunities, • Experience in effective and creative recruitment strategies At Hays, we share a passion for creating a culture of opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career.

This role is ideal for someone with a passion for independent, design-led retail who is excited by the opportunity to help shape the future of a growing, values-driven brand. If this is you, and you are an experienced, commercially minded retail professional who thrives on building teams, shaping strategy and delivering exceptional brand experience, we want to hear from you! The Role We’re looking for a National Retail Manager to take ownership of the commercial and operational performance of our UK retail & partnership stores – currently spanning Nottingham to London, with more on the way. This is a pivotal role focused on leading our store teams, developing retail strategy, and ensuring an exceptional brand experience that aligns with Universal Works’ values. As we continue to grow, this role offers the opportunity to influence and shape the future of our physical retail presence. This role provides the opportunity for regular travel across the UK, with the potential for international travel in the future. You will be responsible for: Leadership & Team Development • Lead, inspire, and support store managers across 3 (soon to be 4) UK locations (including Nottingham, and London)., • Foster a culture that reflects the Universal Works ethos: inclusive, creative, customer-focused, and community-driven., • Coach and develop retail teams to meet performance, service, and brand standards. Commercial Performance • Own the P&L for all stores; drive sales, profitability, and cost control., • Analyse performance metrics and trading patterns to inform decisions and exceed commercial targets., • Develop and implement retail KPIs and benchmarks across locations. Operational Excellence • Standardise retail operations and procedures to ensure consistency, efficiency, and compliance., • Oversee store openings, refurbishments, and ongoing visual merchandising strategy., • Manage stock control, replenishment processes, and in-store logistics in coordination with HQ. Customer & Brand Experience • Champion a customer-first approach, ensuring that in-store experiences embody the Universal Works identity., • Maintain high standards of presentation, service, and storytelling at every touchpoint., • Represent the retail business in cross-functional meetings, contributing insights to product, marketing, and e-commerce teams. Retail Expansion & Strategy • Collaborate with leadership on store growth plans, global partnership store plans, site selection, and new market opportunities., • Support the seamless onboarding and setup of future stores, partnership stores and teams. About You: • Proven experience managing multi-site retail operations in a fashion, lifestyle, or premium retail environment., • Strong commercial acumen with experience owning and optimising store P&Ls., • Track record of building and leading high-performing retail teams., • Excellent communication and organisational skills; confident presenting to senior stakeholders., • A hands-on, proactive leader with a strategic mindset and an eye for detail., • Passion for independent, design-led retail and a strong alignment with the Universal Works ethos., • Flexibility to travel regularly across the UK (including overnight stays as required). What’s in it for you • Competitive salary, • Flexible working policies, • Employee discount and clothing allowance, • Charity volunteering days, • Paid family leave, • Long-service leave, • A people-first, values-driven culture, • Regular UK travel and potential international exposure, • Opportunity to shape the future of retail at Universal Works Who we are Universal Works are happy and proud to be an independent, small company, always approaching our work with passion and a sense of humour. We champion skilled, small-scale production. We produce garments in the right place, both in the UK and overseas, working only with factories we trust, admire and are proud to be associated with. The company also gives us an opportunity to collaborate with amazing people from artists to writers and anyone in between, a process that inspires continual growth and education. Apply via LinkedIn or email , sending a covering letter and your CV.

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Description Your Career This role will be based out of our London office. The position will focus primarily on EMEA Immigration and Relocation needs, with a heavy emphasis on immigration. Ideal candidate would be a subject matter expert in all things Global Mobility (Immigration and relocation; tax is a plus). However, it's important you are a team player who can adapt to a fast-paced and ever-changing environment to be successful. Project management skills are strongly encouraged. Your Impact Serve as point of contact for day-to-day questions regarding immigration, relocation, and processes from internal stakeholders (foreign nationals, HR, Talent Acquisition, Legal, and managers). You'll be a key member of a global team, collaborating daily with Global Mobility & Immigration (GMI) partners in other regions to align on best practices, leverage collective knowledge, and drive a cohesive global strategy. Come to the team with an open mind and ideas to improve the global mobility program. Most importantly, have fun while working hard. Immigration • Strong knowledge of end to end immigration process across EMEA, • Serve as the point of contact for People Business Partners and Talent Acquisition Team to assess if sponsorship for potential candidates is a requirement, • Manage new hire immigration cases by partnering with outside immigration partner and manage expectations from start to finish, • Work with current employees and immigration partner to ensure continued work authorization including amendments, extensions, and permanent residency, • Continuously communicate timeline with the various parties involved - employee, manager, People Business Partners, and GMI TEAM, • Partner with Senior Manager, GMI to develop and own the internal process for permanent residency requirements and ensure we follow all country specific immigration compliance requirements and documentation., • Collaborate with internal partners such as HR Operations, People Business Partners, Recruiting, Payroll, Legal, Corporate Tax, Finance and Accounting to create solutions on streamlining cross-functional processes, • Data integrity a must -ensure and maintain immigration data is accurately maintained in Workday and other systems, • Provide general information, education, and guidance to People Business Partners, Talent Acquisition Team, and candidates regarding requirements for entry to specific country that are in line with immigration regulations, • Maintain Global Mobility internal resources (ASKHR/PANDA) for EMEA, which will include but not limited to, process workflows, policy guidelines, and other necessary resources, • Build and develop a successful partnership with our external immigration partner and hold them accountable to deliver a strong service for our employees Relocation • Serve as the point of contact for People Business Partners and Talent Acquisition Team to assess relocation benefits and needs, • Continue to build strong relationship with relocation partner and sub vendors, • Work closely with Local HR Operations Leader, HR Operations and HR Tech to develop a more streamlined approach as it relates automation and process improvements, • Provide ongoing training/updates to People Business Partners, Talent Acquisition and Senior Leaders as it relates to relocation benefits and/or immigration Qualifications Your Experience • 3+ years of experience in a similar role and able to demonstrate knowledge and/or experience in Global Mobility, • Must be experienced with Global Immigration and core immigration processes for EMEA, • Demonstrated curiosity and technical aptitude for evaluating, experimenting with, and integrating new AI/Generative AI tools into existing workflows., • Proactively analyze existing workflows to identify bottlenecks and areas reliant on repetitive manual tasks, and develop creative solutions to improve process efficiency., • Assess the root cause of various issues (process, systems, training, etc) and provide recommendations to remediate, • Excellent relationship building and customer service skills, • Knowledge working with tax, legal, payroll, benefits, on potential issues related to cross border movement is a plus, • Familiarity with Workday is a plus Additional Information The Team Our People team at Palo Alto Networks works throughout the organization to enable...you guessed it, people. We’re one team – driven to one mission statement. Each piece matters, and within the people team, you are focused on enabling our teams to resolve the world’s most challenging cybersecurity threats. You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects – centered on what we believe is one of the most significant mission statements in the world. Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Our client, an International Bank based in London, are seeking an exceptional leader to join their organisation as Head of Private Banking, driving the strategic growth of their high-net-worth client segment. This is a rare opportunity to shape a premier private banking offering, lead a high-performing team, and deliver world-class client experiences in a fast-evolving financial landscape. Keen to speak to any Private Banking professionals, who have held a similar position or has managed an International desk and collaborated with International offices/desks. Also, keen to speak to anyone, who's looking to take that next step in their career, so a Deputy Head or maybe Executive Director, VP, Senior Director, etc. Main responsibilities will include but not limited to; • Managing first line of defence, • Reviews financials budgets on monthly basis and develops strategy to stay on track, • Works and liaises with Private Banking Head Office and other counterparties to grow the London client base and product offering, • Deputises and supports other team members by attending to clients’ needs in their absence whilst adhering at all times to the FCA competences requirements, • To continue building investment knowledge and be conversant with the full range of private banking services: to be competent in trusts, asset management, banking and advisory services and to act as an effective trusted advisor in the delivery of these services, • Initiates, develops and retains client relationships while contributing actively to the business development and financial goals of the unit. Is jointly involved in client solicitation, presentation, closings, account management and development, • To be responsible for up-to-date compliance, KYC and client profile on each client., • To be responsible for assessing risk tolerance and investment suitability of each client and marketing appropriate products and services, • Sufficient knowledge in trusts, asset management, banking and advisory services and the aim of becoming an effective “trusted advisor” in the delivery of these services to team clients, • To be responsible for client satisfaction and service quality levels by ensuring that the client’s needs are met by performing administrative tasks required to fulfil client requirements, • Remains informed about market trends, customer preferences, and new products, • Contributes to all aspects of the marketing mix including products development, • Completes meeting reports and establishes a follow-up system, • Participates, anticipates, enquires, responds, and prepares written presentations and other documents independently, • Drive forward the Investment and Real Estate book out of London, • Continue to develop Investment and Real Estate offering based on client needs., • Contributes to the development of Investment and Real Estate offering and all aspects including strategy development and implementation., • Works with and supports relationship managers to determine customer investment needs and enables solutions adhering to Private Banking guidelines. If you’d like to discuss this opportunity further please contact us ASAP. Candidates must also have the right to work in the UK. I’m afraid sponsorship isn’t offered for this position. Due to the high volume of CVs that we receive, only successful candidates will be contacted. Thank you for your time and patience.

Medical Sales / Pharmaceutical Sales respresentative Are you a medical sales professional with 12 months experience looking to work for a global player that boasts the industry leading brand in their space – this is a fantastic opportunity to work for an innovative, dynamic company that owns its market! • Package –, • Basic salary £40-45000, • Bonus IRO 5k Territory 2 - Kent and Sussex Company Global market leader with patented product that is recommended by clinicians globally. Proven to lower cholesterol the product sales lives and takes pressure of healthcare providers everywhere. Prent company boasts - • Seven direct markets, • Products soldin over 40 countries, • Euro 220 million turnover. Are you a seasoned professional in the pharmaceutical or medical device sales industry, seeking a role that offers both challenge and reward? This position offers the chance to make a tangible impact on healthcare outcomes while advancing your career in a dynamic and supportive environment. This role involves promoting and selling a range of innovative nutrition products to hospitals, clinics, professional bodies, and general practices, including Integrated Care Boards (ICBs). The successful candidate will be responsible for building and maintaining strong relationships with clinical decision-makers, ensuring that the benefits of these cutting-edge products are clearly communicated and understood. Key responsibilities include: • Developing and executing strategic sales plans to meet and exceed targets., • Building and nurturing relationships with key stakeholders in the healthcare sector., • Conducting product presentations and demonstrations to clinical decision-makers., • Staying abreast of industry trends and competitor activities., • Providing exceptional customer service and support. The ideal candidate will possess: • Proven experience in pharmaceutical or medical device sales, specifically to clinical decision-makers., • Strong understanding of the healthcare landscape and the ability to navigate complex organisational structures., • Excellent communication and interpersonal skills, with the ability to influence and persuade., • A results-driven mindset with a track record of meeting or exceeding sales targets., • The ability to work independently and as part of a collaborative team. This role offers a competitive salary and benefits package, including ongoing professional development opportunities and the chance to work with a forward-thinking company committed to improving patient care through innovative nutrition solutions. If you are a motivated sales professional with a passion for healthcare and a proven track record in pharmaceutical or medical device sales, this role could be the next step in your career. Take the leap and contribute to a company that values expertise, dedication, and the drive to make a difference. Progress Recruitment is a specialist medical recruitment consultancy dedicated to offering client and applicants alike the highest levels of service. With over 20 years experience in recruitment we specialise in the following areas of work - Nurse Advisers, Clinical Specialists, Theatre Sales Specialists, Sales Executives, Business Development Managers, Team Leaders, Sales Managers, Sales Directors and all other sales focused roles within the medical sector. Our core therapy areas include Vascular, Endoscopy, Urology,Neurology, ENT, Infection Control, Anaesthesia, Blood Products, Diathermy, Infusion, Orthopaedics, Surgical Instruments and all PCT, Primary, Secondary, Theatre and Rehabilitation products.

New Year, New Start: Amazing Perks, Full Training & Immediate Career Launch in Central London! Ready to transform your career before the year is out? Are you looking for a fresh start, a career boost, or simply a new opportunity to seize the holiday season and start the New Year strong? This opportunity could be your launchpad! Join a thriving, ambitious sales team in Central London and commit to your personal and professional development with a New Start this winter! Our London-based client is seeking motivated and enthusiastic Sales Associates with full-time equivalent availability to join their expanding team. You will be given full client training so you fully understand who you are representing as well as the structure of the business and how you can make the most out of the role on offer. Benefits of Making This Your New Career Start NOW: • Immediate Start Offered: Begin your training and earning in December, with the chance to build momentum before the New Year!, • Structured Career Progression: Ongoing support and dedicated help are offered for those looking to climb the career ladder in 2026., • Unrivalled Skill Development: Up-skill through one-on-one coaching and skill-sharing sessions in vital areas such as: customer service, sales, negotiation, confidence, motivation, leadership, recruitment, and finance., • Business Development Programme: A clear business development programme is available for those ambitious individuals who want to take on leadership roles and additional responsibilities., • Training: Learn tried and tested techniques for higher rates of customer acquisition, customer engagement, customer service, and sales retention., • As part of the initial onboarding process, you will shadow an experienced Sales Team Leader to quickly learn the ropes and hit the ground running., • OTE of up to £24-£30k within your first year, paid on a weekly basis from commission-based earnings for hitting daily/weekly targets for this self-employed role., • Vibrant Team Culture: A spirited, upbeat team setting that enjoys regular weekly socials to celebrate successes and build strong connections. Key Responsibilities: • Attend initial training in the office and ongoing skill development sessions to enhance your ability to make sales and provide an excellent customer experience., • Learn about the client, their products and services, and key information to confidently and accurately inform customers., • Face-to-Face Engagement: Speak with members of the public within face-to-face event environments. The main purposes to provide a face for the brand, create brand awareness and produce sales on behalf of you client, • Provide valuable feedback on locations and sales statistics/ratios to help the company understand and improve its processes. Requirements: • Full-time Availability: MUST be able to work 5 full days a week - this role is not suitable for students, or current international students due to the full-time commitment required., • No Experience Necessary: Customer-facing experience is ideal, but not required to be successful. We believe now is the perfect time to gain new skills!, • Eagerness to Learn: Willingness to undergo training and attend skill development sessions to quickly improve sales ability., • Commitment: Must be willing and able to commute daily to the office based in London., • Communication Skills: Must have great English speaking skills and be comfortable communicating with a wide range of the public. Seize this opportunity to secure a new career before the New Year! If you are interested or would like to hear more about this immediate start role, please apply to this advert and follow the online application process. After you click the apply button, please answer all the questions to the best of your knowledge. Please note, if you answer 'no' to any of them, you will not be considered for the role. Please Note: This role requires full-time availability (5 full days per week) and is not suitable for candidates still in education (school/College/University) or current international students. • Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Blackwater Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.

Assistant Manager – Central London Boutique - Luxury Footwear & Accessories Team size: 11 A leading footwear and accessories brand is looking for an experienced Assistant Manager for its high-profile Central London boutique. This is a key role supporting the Store Manager in driving commercial performance while delivering a truly elevated, luxury-level service experience. About the role As Assistant Manager, you will be a hands-on leader on the shopfloor, ensuring every client receives warm, personalised service and expert styling advice. You will help manage and develop a team of 11, driving KPIs, overseeing day-to-day operations and maintaining a high standard of visual merchandising and stock care. Key responsibilities • Lead by example on the shopfloor, delivering luxury-level service and personalised styling for every client., • Support the Store Manager with daily operations, including rotas, opening/closing, cash handling and reporting., • Coach, motivate and develop a team of 11 to achieve sales, conversion, ATV and UPT targets., • Drive clienteling and CRM practices, encouraging the team to build and maintain a loyal client base., • Ensure visual merchandising and store presentation are always in line with brand guidelines., • Monitor stock levels, support deliveries and replenishment, and help minimise stock loss., • Handle escalated customer issues with discretion and a solutions-focused approach., • Support recruitment, onboarding and training of new team members. What we’re looking for • Experience as an Assistant Manager / Supervisor in premium or luxury retail, ideally footwear, fashion or accessories., • A proven track record of delivering exceptional customer service and building repeat clients., • Strong people leadership skills: coaching, feedback and leading by example., • Confident working to KPIs and comfortable in a fast-paced, high-traffic environment., • Excellent communication skills and a genuine passion for styling, product and brand.

Job Title: Technical Sales Manager Department: Venues Location: London Hours: 40 hours per week plus overtime Contract type: Permanent Salary: £40- £45k OTE PURPOSE OF POST Eclipse Global is an industry leader in live event production, where we craft unforgettable experiences for clients through our cutting-edge audio-visual and scenic solutions. Our dedicated team of professionals brings exceptional events to life in all scales and formats. Currently, we're seeking a skilled and detail-oriented Technical Sales Manager to join our team. Based on site at a prestigious London venue, this is an exciting and fast paced technical sales manager role. The successful candidate should have the ability and the experience to guide prospective clients through the technical side of their event, from concept to delivery. MAIN DUTIES & RESPONSIBILITIES • Maintaining and developing client relationships, at all levels, • Proactively seeking out sales and upselling opportunities, • Managing of events and conferences from budgeting to billing, • Supervision of live events, • Liaising with external third-party providers to source equipment and technical labour, • Ensuring the highest standards of customer service, • Marketing and promoting the company’s services, • Coordinate with key internal and external production stakeholders, • Potential for line management responsibilities Experience Required: • Excellent sales ability and experience, • 2+ years of events production experience, • Excellent communication skills, • Strong organisational and managerial skills, • Strong technical knowledge specifically working with Lighting, Audio, Projection and LED., • Strong ability to work both within a team and independently, • Experience of managing other people advantageous

About NTT DATA Business Solutions: NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing. As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations. Our global award-winning SAP practice, differentiated by innovation is the undisputed leader in SAP S/4HANA. With about 500 SAP HANA clients and more than 300 SAP S/4HANA clients. Our clients trust our deep experience and proven approaches - all around the world. Job Summary: Join our team as an Application Consultant specialising in SAP EPPM & Professional Services, where you will contribute to mid-market projects in the UK. We are seeking a skilled professional with expertise in SAP EPPM & Professional Services, particularly in S/4HANA Public Cloud. Certification in S/4HANA is highly advantageous, demonstrating your commitment to excellence in SAP solutions. While knowledge of S/4HANA on-premise is beneficial, we also welcome candidates with SAP ECC experience and the right attitude to transition to S/4HANA. Your role will involve delivering innovative solutions tailored to mid-sized organizations, leveraging your understanding of their unique requirements to drive impactful transformations. As an Application Consultant, you will have the opportunity to work on exciting projects within the UK mid-market, directly impacting our clients' success and growth. Join a collaborative team environment that values continuous learning and development, offering opportunities to expand your skills and advance your career in SAP EPPM & Professional Services and S/4HANA. If you are passionate about SAP Projects and Professional Services Solutions, possess expertise in S/4HANA, and thrive in delivering tailored solutions to mid-market clients, we invite you to apply and be part of our mission to drive innovation and excellence in SAP solutions. Duties/Responsibilities: • Work on client projects to provide SAP consultancy at a functional level., • Undergo SAP Certification in SAP S/4HANA Public Cloud., • Travel to client site as and when needed in UK., • Some opportunities to work remotely depending on client requirements., • Provide input into pre-sales opportunities as and when needed., • Possibility of travel to international travel on occasional basis. Required Skills/Abilities: To fulfil the role of Application Consultant you will need to demonstrate the following attributes: Technical – good working knowledge of the following areas of SAP. SAP Enterprise Projects - • Knowledge of Project Structures, • Knowledge of Financial Cost Planning & Budgeting processes, • Integration w/ other modules e.g. Procurement, Sales, Finance, • Period End Processes (e.g. Settlement, Revenue Recognition, • S/4 Timesheeting SAP Professional Services - • Knowledge of Project Structures within Professional Services, • Knowledge of Financial Cost / Revenue Planning, • Integration w/ Sales and Revenue Recognition processes, • Period End Processes, • S/4 Timesheeting General - • Knowledge of relevant Best Practices within both Enterprise Projects and Professional Services, • Knowledge of Extensibility options within Enterprise Projects and Professional Services (e.g. Custom Fields). Non-Technical: • Excellent verbal and written communication, • Strong Presentational skills, • Excellent interpersonal and customer service skills with the ability to advocate standard public cloud functionality to a client, • Strong analytical and problem-solving skills, • Results driven, • Ability to work in (virtual) teams at all levels, across all time zones, • Self-motivation with a drive to learn and pick up new challenges, • Intellectual curiosity for technical innovation Nonessential skills: • University degree or an equivalent technical/IT education, • 7+ years SAP Experience, • Preferably 4 years S/4HANA “on-premise” version, • Ideally 2 years plus S/4HANA Public Cloud experience Benefits: Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP® Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here, you’ll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We’d love to hear from you. We offer a range of benefits designed to support your well-being, career growth, and work-life balance: • Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively., • Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation., • "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees), • Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones., • Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits., • Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances., • Health and Well-being: Prioritise your health with our comprehensive Private Medical Insurance plan, currently provided by Bupa. This coverage extends to you, with favorable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc., • Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity., • Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options., • Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.

Due to continued growth, Criterion Hospitality is excited to be expanding our team and is now recruiting a Night Manager for our portfolio of hotels in Central London. If you’re a confident leader with a passion for delivering exceptional guest experiences, this is your opportunity to take the next step in your hospitality career. You’ll be the primary point of contact during overnight operations, ensuring smooth running of the hotel, safety, and outstanding service throughout the night. What we’re looking for: • Previous experience in hotel night management or a similar supervisory role, • Strong communication and problem-solving skills, • A calm, professional approach in all situations, • A customer-focused mindset with a passion for hospitality What we offer: • A supportive team within a growing company, • Opportunities for development and progression, • Competitive salary and benefits If you’re ready to be part of our success story, we’d love to hear from you!

Position: Salesforce Marketing Cloud Engineer Employment Type: Contract Start: ASAP (January 2026) Duration: 6 Months Location: London, UK (Hybrid, 2 days onsite per week) Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale. Client – Partnered with a global leader in digital transformation and IT services, working with some of the world’s biggest brands. Their mission is not only to deliver cutting-edge technology but also to empower organisations to create meaningful impact for the people and communities they serve. For you, this means working on challenging projects that demand innovation, collaboration, and thought leadership. Role – We are seeking an experienced Salesforce Marketing Cloud Engineer to join a Marketing Automation team delivering large-scale, high-volume email campaigns. You will be responsible for building dynamic, responsive, and highly personalised email communications using Salesforce Marketing Cloud, supporting automated customer journeys and driving adoption of a standardised email design system. This role is well suited to someone who enjoys hands-on email engineering, working at pace, and continuously improving design quality and automation standards. Key Responsibilities • Build, test, and deploy automated email campaigns using Salesforce Marketing Cloud., • Develop mobile-responsive, dynamic emails using HTML, CSS, AMPscript, and SSJS., • Create and maintain reusable email templates, modules, and code snippets using Content Builder., • Migrate legacy email builds into a standardised design system., • Perform quality assurance checks including rendering, deliverability, and troubleshooting., • Support A/B testing, benchmarking, and continuous optimisation of email designs., • Implement interactive and personalised email components to improve engagement., • Collaborate with CRM, engineering, and external agency teams to deliver campaigns on time., • Strong experience building responsive emails using HTML and CSS., • Hands-on expertise with Salesforce Marketing Cloud and Content Builder., • Advanced knowledge of AMPscript, SSJS, and SFMC APIs., • Experience delivering automated email campaigns and reusable templates., • Strong understanding of email deliverability and cross-client rendering., • Experience using email testing tools (e.g. Litmus)., • Excellent attention to detail with strong QA and documentation skills., • Experience with Journey Builder and Automation Studio., • Familiarity with interactive email technologies (e.g. Liveclicker, Movable Ink)., • Experience working in Agile environments (Jira, Workfront). Applicants must be a UK based and holds a valid right to work status.

Why work for Smart? Benefits: Birthday off, 25 days holiday entitlement + Bank Holidays, Life Assurance, 3 days fully paid volunteering days At Smart Managed Solutions, we combine cutting-edge data-driven technology with a client-focused approach to deliver exceptional Facilities Management services. Specialising in commercial environments, higher education, and the life sciences sector, we partner with the world’s most innovative organisations to keep their facilities running at peak performance. We are proud to be an employer that values your growth and work-life balance. We offer comprehensive training opportunities and clear progression routes to help you build a rewarding career. We are one of the few facilities companies that understand people are at the core of every organisation and are the most important investment we will ever make. Even as technology advances and buildings change, it is our leadership and personal contributions of Smart individuals that ultimately set us apart from competitors. Role Purpose To manage and control the maintenance and repair to M&E equipment across multiple blue-chip contracts within the Mobile Portfolio of Smart. Ensuring appropriate and correct operation of assets and that records are maintained in line with Operational, Regulatory and Statutory practice. Deliver a Smart and world class service, have full confidence of the client and team and be a leader of innovation. Key Duties • Commercial and financial accountability across the contract/account., • Lead a diverse team across multiple skills sets within engineering services., • Monitoring and Controlling of the PPM and reactive statistics through Elogbooks System and producing Reports., • Production of monthly reports and ensuring minutes of meetings are collated with actions closed out., • Production of energy reports for the customer., • Oversee statutory certification is received and available to the customer on request., • Management of team in accordance with SMS Procedures and Policies, including their general well-being and H & S is controlled and monitored., • Ensure Smart Managed Solutions staffing levels for contract, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery. PERSON SPECIFICATION: Must have recognised industry qualification in at least one of the following three disciplines: • Electrical (BS7671 18th Edition), • Electrical (C&G2391 Inspection and Testing), • C&G Mechanical & HVAC Knowledges of the following would be ideal: up to date knowledge of current technical standards in relation to Fire Alarm Systems, Generators, Electrical Services, HV & AC and Water Systems Treatment. Up to date knowledge of business-critical services i.e. UPS and MGPS etc.Full understanding of Statutory Compliance. IOSH or NEBOSH preferred. Please apply today to register your interest. Please note, all details are provided for guidance only, and do not necessarily limit the responsibilities and accountabilities of the job. Full details of employment terms and conditions are provided within Offers of Employment, The Employee Handbook and appropriate policies within the Company. This document does not constitute an Offer of Employment. Offers are only valid when provided in writing through the Human Resources Dept

Are you ready to take ownership of a brand’s entire retail strategy and shape its next stage of growth? Do you thrive in fast-paced, fashion-led environments where customer experience, commercial performance, and team leadership drive real results? Are you looking to lead and scale a high-performing retail operation within one of the UK’s most exciting fashion brands? MacGregor Black is partnering with a fast-growing, London-based fashion brand to recruit a Head of Retail. This is a permanent role offering the opportunity to shape the brand’s retail footprint, customer experience, and commercial performance across the UK and beyond. The Head of Retail will be responsible for shaping and executing the end-to-end retail strategy for a contemporary fashion brand. This is a senior leadership role combining store performance, people leadership, customer experience, and expansion strategy. You will lead a dynamic retail team, drive commercial growth, and ensure the brand delivers a best-in-class in-store experience aligned with its identity and values. This role is ideal for a retail leader who thrives in a fast-paced, entrepreneurial environment and understands how to scale fashion retail through strong teams, operational excellence, and customer-centric thinking. Key Responsibilities: • Own the full retail strategy for the business, setting the vision for store performance, customer experience, and expansion., • Develop and deliver annual retail plans aligned to commercial targets, brand objectives, and growth ambitions., • Lead and optimise performance across all stores, driving sales, productivity, and profitability., • Ensure the brand experience is delivered consistently across all retail locations, maintaining high visual, service, and operational standards., • Oversee store openings, refits, and relocations, working closely with senior stakeholders and external partners., • Drive customer experience excellence through training, service standards, and in-store engagement., • Analyse sales, KPIs, and customer data to identify opportunities for improvement and growth., • Collaborate closely with Merchandising and Buying to ensure product strategy aligns with customer demand and store performance., • Work with Marketing and E-Commerce teams to deliver integrated campaigns, launches, and omnichannel initiatives., • Lead the development and execution of retail operational processes, ensuring efficiency and scalability., • Build, lead, coach, and inspire a high-performing retail leadership team, fostering a culture of accountability and development., • Manage retail budgets, payroll, and cost controls, reporting on performance and ROI to senior leadership., • Ensure compliance with health & safety, HR policies, and legal requirements across the retail estate. What We’re Looking For: • Proven experience leading retail operations within a fashion, lifestyle, or premium consumer brand., • Strong commercial acumen with a track record of driving sales growth and store profitability., • Experience managing multi-site retail teams and developing senior store leadership., • Deep understanding of customer experience, visual merchandising, and brand storytelling in-store., • Confident strategic thinker with the ability to execute operationally at pace., • Collaborative leader with experience working cross-functionally across Marketing, E-Commerce, Merchandising, and Operations., • Data-driven and results-focused, comfortable reporting to senior stakeholders., • Passion for fashion, brand culture, and delivering exceptional retail experiences. For more information, please contact John Stanley.

Managing Director – Facilities Management (FM) We’re looking for an exceptional Managing Director to take the helm of a high-performing Facilities Management business with a reputation for reliable service, trusted client partnerships, and ambitious growth plans. If you’re a commercially sharp leader who can balance operational excellence with strategic expansion, this is your opportunity to shape the next chapter. The business works with commercial property investors, owners and family offices across the UK, focusing of multi-let offices, shopping centres and industrial property. As Managing Director, you’ll own the full P&L and set the direction for the business—driving performance across hard and soft services, compliance, customer experience, and profitability. You’ll lead and inspire a talented leadership team and a wider workforce delivering critical services across a diverse client portfolio. This role suits someone who thrives in a fast-paced, hands-on environment and can bring clarity, pace, and accountability. The Role • Define and deliver a clear growth strategy, identifying opportunities in new sectors, regions, and service lines, • Strengthen client relationships at senior level, ensuring renewals, retention, and long-term value, • Drive operational excellence across mobilisation, service delivery, supply chain, and HSEQ performance, • Build and manage a high-performance culture with strong leadership development, engagement, and succession planning, • Improve commercial rigour—pricing, contract governance, margin improvement, and risk management, • Represent the business with credibility, integrity, and confidence across clients, partners, and industry stakeholders The Person You’ll be a proven leader within Facilities Management or a closely related outsourced services environment, with a track record of leading multi-site operations and delivering sustainable growth. You’ll bring strong commercial instinct, confident stakeholder management, and an understanding of FM compliance and delivery models (including KPIs, SLAs, and contract structures). Experience with change, integration, or turnaround environments is a plus.

Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process. ISN: Where your language skills make a difference We are seeking candidates who are fluent in English and at least one additional language from: French, Dutch or German. Do you enjoy helping people and solving problems? Do you want to work for a company that values your talents and supports your growth? If you answer yes to these questions, then you might be the perfect fit for our Customer Operations team at ISN, the global leader in contractor and supplier management. As a Business Development Associate, you will use your language skills to communicate with clients and colleagues from different countries and cultures. You will provide proactive service and support to our customers, answer their calls and inquiries, troubleshoot their issues, and participate in sales and marketing projects. Who should apply? • Excellent verbal and written communication skills in French/Dutch/German and English, • A customer service orientation and a passion for helping others, • A desire to work with people and engage in verbal interaction over the phone, • A career aspiration to start in Customer Service and progress into B2B sales, • Proficient computer skills (Word, Excel, PowerPoint, e-mail applications), • A diligence for in-depth learning of software programs and new concepts, • Strong retention skills and patience for difficult troubleshooting scenarios Duties And Responsibilities • Proactively service and support ISNetworld contractor/supplier clients, • Conduct training on ISN products via phone, web based and face-to-face meetings, • Participate in the implementation of sales and marketing projects, • Field incoming calls, handle contractor customer inquiries and troubleshoot problems, • Assist with CRM and ISNetworld testing, • Handle client account management functions, including invoicing and collections, • Proactively analyze customer service processes and bring forth ideas for continuous improvement, • Research and develop various resources and reference documents for clients Requirements • Bachelor’s degree from an accredited university and/or equivalent work experience, • Advanced fluency in French and English (written and verbal) required, • Desire to work in customer service and move into B2B sales within 12-24 months, • Ability to work in office at least 3 days a week Training: At ISN, we believe in investing in your success. That’s why we offer an 8-week training program that will equip you with the skills and knowledge you need to excel in your role. You will learn from experienced trainers and mentors in the areas of soft skills development, customer service excellence and ISN products and services. This training period is a crucial part of your journey at ISN, and it requires your full commitment and attendance every day. Onsite Requirements: Employees must be within a commutable distance to the office and be willing to come into the office for required trainings, events, team activities, and meetings. • In-person attendance is required Monday through Friday during the first 90 days of employment., • After your 90-day review, in-person attendance is required 3 days per week and required for certain meetings and tasks (customer meetings, team collaboration day, ISN events, team events, performance reviews, etc.). ISN UK Benefits* • 100% company-paid monthly insurance premiums for employees and dependents, • Medical, Dental, Vision, and Life Insurance, • 4% pension scheme matching, • Long-Term & Short-Term Disability Coverage, • Holiday & Time Off, • 27 paid personal holidays (pro-rated first year), • 12 paid holidays, • Monthly cell phone reimbursement, • Monthly reimbursement for Oyster card, • Team-building activities and events, including quarterly kick-off meetings and community volunteer day, • Matching charitable gift program, • Professional development & training opportunities, • Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health

Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient. We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong. We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus. What’s in it for you • Competitive salary, • Private healthcare for you and your family, • Pension scheme, • Flexible working options including working from home or our Marylebone office, • 60 days’ work anywhere, even outside the UK if you want, • 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday, • Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget, • Employee Assistance Programme and wellbeing portal The role The Customer Interaction Team Leader is responsible for the overall delivery of effective and professional customer services to Soldo Customers. To effectively deliver support to the Soldo customer this role requires close and effective collaboration with colleagues in AML, Risk, Compliance, and Technology. Ensuring compliance with regulatory obligations as well as the continuous development and management of customer servicing tools, technology, processes. The role is also responsible for ensuring that a regulatory culture is established and nurtured within the team. Service Level: • Measure, monitor and control the SLAs related to all the customer interaction activities, with a particular focus on customer satisfaction., • Regularly analyze customer contacts and identify improvement actions/development to reduce the need for customers to contact CI team and therefore improve the overall service Soldo provides., • Monitor day to day management of customer requests, e.g. change of company info / address, adding users and super admins, redemption, chargebacks, reporting on applications onboarding / escalation / rejections and card management., • Supervise Customer Interaction activities across all channels (email, phone, live chat) to ensure the highest standards of execution and customer service., • Proactively plan and manage with appropriate actions issues likely to impact service delivery, such as system failures or temporary interruptions, new product functionalities or regulatory requirements., • Provide input and feedback on existing and new CI procedures and ways of working to ensure compliance, complaints proper handling, fraud prevention, customer satisfaction, timely and efficient servicing, and overall continuous improvement., • Work with broader organization to improve business performance by putting in place enhanced CI procedures, processes, and technology to limit fraud cases., • Proactively engage with AML, Risk, Compliance team to ensure understanding of regulatory requirements and effective deployment in all Customer Interactions activities and processes., • Drive enhancement and automatization on the chat channel looking at how AI/Machine learning could help. Execute the Partners Management and BAU operations including: • Card Processor operational oversight, • Card Bureau operational oversight, • Forecasting and stock management of all fulfilment materials, • Ensuring customer facing fulfilment materials are compliant with scheme requirements, • Change management and maintenance of all partner configurations, • Partners (e.g. Mastercard) release notifications and management, • Weekly BAU partner meetings & Quarterly Business Reviews (QBR) with, • partners, • Jira ticket management and monitoring for partners & Soldo internal teams, • Oversee and executes all the mandates required by MasterCard Team Delivery and Development • Lead and develop the team by ensuring adequate team training, regular and effective 1-2-1s, and review of individual and Team KPIs driving both a regulatory culture, and one of continuous improvement., • Support the Customer Interaction team in professionally resolving customer queries and managing escalation cases as required., • Provide leadership and second line support for the management, investigation, reporting of fraud and complaint cases, • Ensure that the required level of fraud detection and prevention training is provided across the team., • Participate in cross-functional projects/initiatives representing the CI function., • Ensure a regulatory culture is established and nurtured across the function. We're looking for someone who must have: • Experience of working in a regulated and service oriented financial service environment., • Proven experience in effective leadership of customer servicing teams in regulated businesses., • Excellent people leadership skills and track record., • Proactive, driven, solution oriented, and highly organised., • Performance driven, motivated by continuously driving improved performance and KPIs., • Excellent spoken and written skills. Additional language skills welcomed., • Experience in working in a fast-paced environment., • Professional telephone and written manner, with good listening skills., • Ability to build and maintain good working relationships., • Analytical approach to problem solving., • Knowledge of MS Outlook, Word and Excel, Zendesk and Salesforce., • Flexible approach to work, with the ability to multitask.

About Persistent We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 21 sequential quarters of growth with $389.7M in Q1 FY26 revenue, up 3.9% Q-o-Q and 18.8% Y-o-Y growth. Our 25,000+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been named the fastest-growing Indian IT services brand in the “Brand Finance India 100” 2025 report. We were also cited as a Leader in the ISG Provider Lens™ 2025 for Digital Engineering Services 2025 and the Everest Group Talent Readiness for Next-generation Application Services PEAK Matrix® Assessment 2025 About Position: Please mention a brief description of the position. • Role: Technical Program Manager, • Location: London and Glasgow, • Experience: 10-15 years, • Job Type: Full Time Employment, • Mandatory Mention 3 skills: Project Management, Agile, Stakeholder Management. Job Title : Technical Program Manager (TPM) Location : London UK Experience range: 10-15 Must have Skills: • Strong communications skills., • Customer centricity, obsession for customer, • Ability to manage stakeholders (product owners, business stakeholders, cross function teams) to coach agile ways of working., • Ability to structure, organize teams, and streamline communication., • Prior work experience in the product engineering/development with hands on technical role is mandatory. Technical Program Manager (TPM) plays a crucial and critical role in driving the success of digital platforms for the Bank. TPM leads the technical projects and takes bottom line accountability to ensure project and team success. As a TPM you: • Will be part of Technology team., • Own the delivery and ensure Product is successful., • Provide technical program management leadership to ONE team (across Product, Technology, Enterprise, IT, Vendor partners), • Have experience in SAFe standards., • Understand, have experience in, Agile Ways of working and are able to coach others to promote Agile ways of working., • Have forward thinking and apply that working backwards, • Help define the Product Vision & define the success (like KPIs) and business goals., • Create Software Development roadmaps and align different Product Increments for Product success., • Create & optimize Total Cost of Ownership (TCO), • have knowledge of India stack - open banking (UPI), RBI regulations, and Systems (KYC, UIDAI) and apply the knowledge to solve technical dependencies., • Understand Software Development Lifecycle: and interface, manage dependencies with different enterprise teams, • Compliance, • Risks, • Operations, • Cross Functions, • Promote usage of collaboration, Project Management tools (Azure DevOps, Teams … Create and maintain plans/sprints for, • User Journeys / features, • Epic, User Stories, Acceptance Tests, • Understand and help define, implement Non Functional requirements, • Help setup and succeed in Architecture Review Board, • Have ability to influence KPIs like Total Cost of Ownership, maintainability so on., • Own and ensure that execution is inline with the vision of the Product., • Lead the Sprints (and ceremonies) of Product & Engineering to actively drive towards product success, • Plan and manage sprint demos & provide feedback to scrum teams, • Plan and conduct User Acceptance Testing, Closed User Group product acceptance, • Lead triage of defects, bugs and track them to closure, • Provide one view of Product, Program progress (by tracking to KPIs) to stakeholders, • Do status reporting (weekly) with Agile KPIs, lead the Steer Co meetings, • Lead the ONE team (vendor partners, enterprise teams, product team, technology team) of all stakeholders to drive dependency, risk, issues resolution. Benefits: • Competitive salary and benefits package, • Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications, • Opportunity to work with cutting-edge technologies, • Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards, • Annual health check-ups, • Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment: Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. • We offer hybrid work options and flexible working hours to accommodate various needs and preferences., • Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities., • If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive. Our company fosters a values-driven and people-centric work environment that enables our employees to: • Accelerate growth, both professionally and personally, • Impact the world in powerful, positive ways, using the latest technologies, • Enjoy collaborative innovation, with diversity and work-life wellbeing at the core, • Unlock global opportunities to work and learn with the industry’s best Let’s unleash your full potential at Persistent - persistent.com/careers For more detail, please contact – Recruiter name (Recruiter email id) “Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”

Join a leading name in the wellbeing and lifestyle retail industry as a Store Manager, where you’ll bring your passion for people, planet and premium customer experiences to life in one of the UK’s most inspiring retail environments. The Role As a Store Manager, you’ll lead your standalone store with energy, empathy and commercial flair. You’ll inspire your team daily to deliver exceptional service, drive sales and create a warm, welcoming atmosphere that champions wellbeing. Supported by your line manager, you’ll oversee all aspects of store operations – from local strategy and events to stock and people management – ensuring your store thrives as a true wellbeing hub. Key Responsibilities: • Oversee the day-to-day running of the store, • Drive sales performance, KPIs and company objectives, • Develop quarterly business plans aligned to targets, events and new product launches, • Manage payroll, rotas, stocktakes, reporting and stock orders, • Collaborate closely with cross-functional teams, • Create engaging in-store content for online and social platforms, • Conduct 1-1s, reviews and goal setting to nurture team development, • Deliver an exceptional customer experience that inspires wellbeing, • Uphold visual merchandising and housekeeping standards, • Plan and host local in-store events and brand partnerships, • Recruit, train and mentor your team with a focus on growth and education, • Ensure compliance with Health & Safety standards How You’ll Shine You’ll already have at least two years’ experience managing a standalone retail store, ideally within a health or beauty environment. You’re a natural leader who motivates with positivity, treats others with kindness and thrives in a fast-paced, dynamic setting. • Experienced retail manager with strong commercial awareness, • Proactive, organised and confident using MS Office, Excel and Google Drive, • Excellent communicator who builds trust and collaboration, • Passionate about wellbeing and creating inclusive environments, • Keen eye for detail and high operational standards

HEAD OF OPERATIONS Salary: £50,000 - £60,000 DOE Bonus: Eligible (details shared at offer stage) EMI Equity Scheme: Eligible (details shared during offer stage) Hours: Full-time, 40 hours per week Location: Across MAKE IT Bow, MAKE IT Barking + WFH Reports To: Managing Director Line Manages: Studio & Community Manager - Bow, Studio & Community Manager - Barking ABOUT MAKE IT MAKE IT unlocks hidden spaces and transforms buildings into engines of creativity. We create workspaces and cultural hubs where entrepreneurs, makers and independent businesses connect, collaborate and grow. Partnering with local authorities, landlords, developers and investors, we reimagine vacant buildings to deliver social value, community impact and new opportunities for emerging talent. Our model spans space design, asset refurbishment, enterprise sourcing, cultural programming and day-to-day operational management. We’re a small team with big plans. Our spaces bring together ambitious people who want to do things differently - and as MAKE IT grows, we’re building a team who want to grow with us. TEAM CULTURE At MAKE IT we’re a small team with big plans. We’re creative, hands-on and building something long-term, not chasing quick wins. We want people who care about great spaces, great service and great community - and who thrive in a team where everyone rolls up their sleeves. We back ideas, we value action, and we look out for each other. We’re supportive, honest, human, and we take pride in how our spaces look and feel. If you want to help shape the future of a growing company - and grow with it - you’ll fit right in. THE ROLE We’re looking for an experienced, people-focused, detail-driven operational leader to join MAKE IT as Head of Operations. This is a senior role responsible for: • Delivering exceptional daily operations across both sites, • Managing and developing Studio & Community Managers, • Ensuring building standards, compliance and customer experience, • Lead compliance and health & safety standards across both sites, ensuring all legal, risk and operational requirements are consistently met, • Coordinating with Sales and Marketing to support wider business goals, • Embodying and driving MAKE IT’s values and culture across the operational team You’ll work closely with: • Head of Marketing & Business Development to deliver storytelling & experience-led marketing onsite, • Head of Sales & Partnerships to ensure perfect tour readiness and sales support, • Managing Director on operational strategy, planning and performance, • Studio & Community Managers as their direct line manager This role is ideal for someone who is calm under pressure, organised, empathetic, and passionate about delivering a great customer experience every single day. WHAT YOU'LL DO Operational Leadership • Lead day-to-day operations across both sites., • Ensure buildings are consistently presented to a high standard., • Lead compliance, health & safety, maintenance and risk management., • Lead operational planning, systems and continuous improvements. People Management • Line manage, develop and coach Studio & Community Managers., • Deliver training, onboarding and performance reviews., • Create a supportive, high-performing operational culture. Customer Experience • Ensure a friendly, professional, community-led member experience., • Lead on customer escalations and member issue resolution., • Work closely with Studio & Community Managers to maintain the building atmosphere and culture. Sales & Tour Support • Work with the HoSaP to ensure sales readiness and strong tour delivery., • Support Studio & Community Managers in sales interactions and customer journeys. Marketing & Community Collaboration • Partner with the HoMaBD on community and experience-led marketing., • Ensure onsite activation, event support and brand consistency through Studio & Community Managers. Site Readiness & Improvements • Ensure teams and buildings are prepared for marketing campaigns, events and content capture., • Lead maintenance coordination, contractor management and operational budgeting., • Support future site readiness and opening plans. WHAT YOU’LL USE • Paxton access control system, • Nexudus workspace management system used for bookings, member management, occupancy visibility and operational coordination, • Google Workspace (Docs, Sheets, Drive, Calendar), • Canva, Adobe Express or similar creative tools, • Mailchimp, • CRM, analytics dashboards and basic reporting platforms, • Internal communication tools WHAT YOU’LL BRING Experience & Skills • Proven experience in operations within workspace, hospitality, creative, or customer-focused environments., • Experience managing people and building high-performing teams., • Strong organisational skills and high attention to detail., • Understanding of customer experience, compliance and service standards., • Ability to work confidently across departments. Personality & Behaviours • Calm, kind and people-oriented., • Confident decision-maker with strong communication skills., • Proactive, solution-focused and organised., • Embodies MAKE IT’s energetic, creative and community-led culture. REPORTING LINES Reports to: • Managing Director Line Manages: • Studio & Community Manager - Bow, • Studio & Community Manager - Barking Works closely with: • Head of Marketing & Business Development (experience-led marketing), • Head of Sales & Partnerships (sales readiness & tour quality) PERKS & BENEFITS • EMI Share Option Eligibility, • You’ll have the opportunity to share in MAKE IT’s future success through our equity scheme., • Annual Bonus Scheme, • A performance-linked annual bonus recognising great work and contribution to the business., • 33 Days Holiday inclusive of Bank Holidays, • Plus one additional day for every year of service, and an additional day off on your birthday - because life outside work matters too., • Two Team Days Off a Year, • A full-team Summer Day and Winter Day where we close shop, step out together and reset as a group. Plus, an additional two full-team activity evenings out per year., • £600 Annual Wellbeing Package in partnership with Heka, • Support for your physical and mental wellbeing, including access to resources and activities that help you stay healthy and balanced., • Free Use of All MAKE IT Facilities, • Enjoy complimentary access to our current and future workspaces, studios and communal areas - perfect for your own projects., • Access to the MAKE IT Community & Events, • Be part of a vibrant creative network with regular events, workshops and community moments., • Professional Development Opportunities, • As MAKE IT grows, so will you. We invest in development, training and the chance to take on new responsibilities as we scale. HOW TO APPLY Please send your CV and a short message telling us why you’d be a great fit for MAKE IT to: Applications will be reviewed on a rolling basis.

Sales Advisor - Entry Level - OTE of £24,000 - £30,000 per annum - New Year Starts Available Are you looking for an opportunity to work with a company that supports your career ambitions and helps you build new expertise, starting in the New Year? Looking to start your career in an exciting, high-energy, and collaborative team environment? Our client, based in London, is currently looking for driven and enthusiastic individuals, with full-time availability to start in their thriving sales team due to their clients' high demand for new customers. You will be given full client training so that you fully understand who you are representing, as well as the structure of the business and how you can make the most out of the role on offer. Benefits: • New Year Starts Available, • Ongoing support and additional help offered for those looking to progress, • Skill sharing and one-on-one coaching will be offered so you can upskill in development areas such as customer service, sales, negotiation, confidence, motivation, leadership, recruitment, finance, and much more, • Business development programme for those who want to take on leadership roles and additional responsibilities, • Learn tried and tested techniques for higher rates of customer acquisition, customer engagement, customer service, and sales retention, • As part of the initial onboarding process, you will be able to shadow an experienced sales team leader, who will show you the ropes and help you get started, • Weekly pay: Brand awareness fee plus commission earnings and incentives for hitting daily/weekly targets., • A spirited and upbeat team setting that enjoys regular weekly socials Responsibilities: • To attend initial training in the office, and our client recommends you also attend ongoing skill development sessions to enhance your ability to make sales and provide a good customer experience, • To learn about the client, their products and services, and important statistics and information that can help you speak with customers and keep them informed, • Engage in sale across various face-to-face campaigns within London, creating brand awareness, and generating sales on behalf of your client, • Provide feedback on locations and sales stats/ratios to help the company better understand their processes and how to improve them Requirements: • Customer-facing experience is ideal but not essential for success; no experience is required., • Willingness to undergo training and attend skill development sessions to improve sales ability, • No qualifications needed, • Availability to work 5 full days a week between Mon-Sat, • Must have excellent English speaking skills and be comfortable communicating with members of the public If you are interested or would like to hear more about this self-employed role with a New Year start, please apply to this advert and follow the online application process. After you click the apply button, please answer all the questions to the best of your knowledge. If you answer 'no' to any of them, you will not be considered for the role. This role is not suitable for candidates still in education (school/college/university), or current international students. Due to availability; our client is seeking candidates who can work 5 full days per week. • Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Blackwater Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence. Role Overview We are seeking a Lead Field Service Engineer to oversee installation, maintenance, and repair of Rapiscan products across the UK and EMEA. In addition to hands-on technical work, you will manage a regional team of 5–10 Field Service Engineers, ensuring exceptional service delivery and customer satisfaction. The role will be covering the Heathrow area and South Regions on occasions, Responsibilities • Lead and coordinate a regional team of Field Service Engineers in daily service activities., • Manage administrative tasks including stock control, preventive maintenance schedules, and shift rotas., • Act as the primary point of contact for customer liaison and issue resolution., • Communicate service updates and documentation effectively to the team via meetings, calls, and emails., • Conduct annual performance reviews and support continuous professional development., • Maintain accurate training records and ensure timely re-certifications., • Collaborate with senior management on initiatives and report achievements and concerns., • Promote a culture of safety and compliance, including risk assessments. Qualifications • Strong technical background with leadership aspirations—training and mentoring provided., • Excellent communication, organisational, and administrative skills., • Previous experience in a customer-facing role., • Solid electronics and computer knowledge, including Microsoft Office proficiency., • Extensive experience supporting field-based teams servicing high-tech security systems., • Recognised engineering qualifications (BTEC, City & Guilds HNC or equivalent)., • Ready to lead and make an impact? Apply now and join a team that’s shaping the future of security technology.