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OtherCustomer success jobs in BridgwaterCreate job alerts
- Kaspa’s Dessert, Bridgwater
Floor Manager13 days ago£33500–£38800 yearlyFull-timeBridgwaterJob Title: Floor Manager (2 Positions) Location: Kaspa’s Dessert, Bridgwater Job Type: Full-time, Permanent Salary: £33,500 - £38,800 per year About Us Kaspa’s Dessert is a well-known dessert restaurant dedicated to delivering an exceptional dining experience. We take pride in our high-quality offerings and outstanding customer service. We are seeking two passionate and experienced Floor Managers to join our team and contribute to the success of our Bridgwater location. Key Responsibilities ⦁ Oversee the daily operations of the restaurant, ensuring smooth service and excellent customer experience. ⦁ Organise and manage staff shifts, scheduling, and workload distribution. ⦁ Provide leadership and motivation to the team, ensuring high performance and teamwork. ⦁ Maintain a welcoming and professional atmosphere for customers and staff. ⦁ Ensure compliance with all food safety and health regulations. ⦁ Manage inventory, order necessary supplies, and control waste levels. ⦁ Assist in the recruitment, training, and development of staff members. ⦁ Monitor and improve customer service standards to drive customer satisfaction. ⦁ Attend and contribute to weekly management meetings. ⦁ Implement strategies to improve sales and meet revenue targets. ⦁ Handle cash, property, and equipment responsibly, ensuring adherence to company policies. ⦁ Report and coordinate maintenance issues as required. ⦁ Collaborate with food and drink suppliers to ensure quality and consistency. ⦁ Assist in menu planning and the development of new offerings. What We’re Looking For ⦁ Previous experience in a leadership role within a restaurant, bar, or hospitality environment. ⦁ Strong management and organisational skills with the ability to multitask effectively. ⦁ A hands-on approach with the ability to lead by example and inspire your team. ⦁ Passionate about providing exceptional customer service and high-quality food & drinks. ⦁ Ability to build strong working relationships across teams to enhance operations. ⦁ Previous experience as a Floor Manager, Assistant Restaurant Manager, or Senior F&B Supervisor is highly desirable. ⦁ Excellent communication and problem-solving skills. ⦁ Ability to work under pressure in a fast-paced environment. Benefits ⦁ Competitive salary with additional performance-based bonuses and tips. ⦁ Company-sponsored events and team-building activities. ⦁ Pension scheme. ⦁ Discounted or free food during shifts. ⦁ Employee discounts. ⦁ UK visa sponsorship available. Work Schedule ⦁ Full-time role with flexible working hours. ⦁ Availability required on weekends and weekdays. ⦁ Overtime opportunities available. Requirements ⦁ Minimum of 2 years’ experience in restaurant or bar management (preferred). ⦁ Valid driving licence (preferred). ⦁ Ability to commute or relocate to Bridgwater before starting work (required). If you are an experienced and motivated professional looking to take the next step in your career, we would love to hear from you. Apply now and become part of the Kaspa’s Dessert team!
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Operations Manager2 months ago£37000–£40500 yearlyFull-timeBridgwaterJob Title: Operational Manager Location: Bridgwater Job Type: Full-time, Permanent Salary: £37,000.00 - £40,500.00 per year Additional Pay: Performance Bonus, Tips About Us Kaspa’s Dessert is a leading dessert restaurant dedicated to providing high-quality sweet treats and excellent customer service. We are seeking a dedicated and experienced Operational Manager to oversee our restaurant's daily operations and drive business success. Job Overview As the Operational Manager, you will be responsible for the overall management of the restaurant, ensuring smooth daily operations, staff efficiency, and exceptional customer service. Your role will involve overseeing financial performance, maintaining operational standards, and implementing strategies to enhance productivity and sales. Key Responsibilities ⦁ Oversee daily operations, ensuring all departments function efficiently. ⦁ Recruit, train, and manage staff, creating a positive and productive work environment. ⦁ Organise staff shifts and scheduling to optimise productivity. ⦁ Lead by example to provide outstanding customer service and ensure customer satisfaction. ⦁ Attend and actively contribute to weekly management meetings. ⦁ Work closely with food and drink suppliers to ensure stock availability and cost control. ⦁ Ensure strict adherence to food safety and sanitary regulations. ⦁ Maintain financial oversight, including revenue tracking, cost control, and budget management. ⦁ Monitor and audit inventory levels, ordering stock as necessary to meet demand. ⦁ Address and resolve operational challenges, ensuring high service standards. ⦁ Plan and develop new menu items in collaboration with management. ⦁ Implement effective sales and marketing strategies to increase revenue. ⦁ Handle cash management and ensure company policies regarding cash, equipment, and property are followed. ⦁ Oversee facility maintenance and report any issues promptly. ⦁ Maintain a safe and compliant working environment for all employees. Requirements Experience ⦁ Minimum 2 years of experience in restaurant management (preferred). ⦁ Minimum 2 years of experience in bar management (preferred). Skills & Qualifications ⦁ Strong leadership and management skills. ⦁ Excellent communication and customer service abilities. ⦁ Ability to multitask and handle a fast-paced restaurant environment. ⦁ Financial acumen, including budgeting and sales forecasting. ⦁ Knowledge of food safety and sanitation regulations. ⦁ Problem-solving and decision-making skills. ⦁ Certifications & Licences: ⦁ Driving Licence (preferred). Benefits ⦁ Performance-based bonus ⦁ Tips ⦁ Company events ⦁ Company pension ⦁ Discounted or free food ⦁ Employee discount ⦁ UK visa sponsorship (if required) Work Schedule ⦁ Monday to Friday ⦁ Weekend (If needed) ⦁ Overtime availability ⦁ Weekend availability required Location Requirement Candidates must be able to reliably commute or plan to relocate before starting work in Bridgwater. If you are a motivated and experienced restaurant manager looking to take on a dynamic leadership role, we would love to hear from you. Apply today and become part of the Kaspa’s Dessert team! Work Location: In-person
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