Customer success jobs in Ilkeston - Page 6Create job alerts

Customer Success, Account Management, or a similar role. Customer Success Manager (CSM). The position reports to a Customer Success Team Lead.

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Play a pivotal role in refining customer success processes as the business scales. Experienced with Customer Success platforms (e.

Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. Experience using Customer Success platforms like Gainsight or Totango. Act as the voice of the customer to our product team, highlighting needs for European-specific featu

Due to substantial growth over the last 12 months the organisation is looking to expand their Customer Success team to drive projects forward and manage key accounts, continuing to provide excellent service to their customers. Previous experience in customer success. Avalon is currently supporting a

Monitor customer engagement and product usage to identify potential risks or opportunities, helping customers to achieve the best outcomes with our solutions. Familiarity with CRM software and customer success platforms is a plus. Proven experience in customer success, account management, or a relat

You will own a portfolio of 20 clients and ensure the continued success of these relationships. Create and own success plans focused on retention, expansion, and multi-year commitments. Work closely with Operations, Sales, Product, and RevOps to resolve issues, protect renewals, and improve customer

You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Customer Success / ~20% Sales Support. Guide potential customers through a 30-day trial of the product.

Work closely with the Customer Success leadership team to support the delivery of ADVANCE®AI programmes globally. This 12-month programme is designed to enable you to develop the knowledge, confidence and skills necessary to kick-start your career in Customer Success and client relationship managem

As a result of their success, they are looking for an Onboarding Consultant to join their customer success team, taking responsibility for the implementation, training and platform optimisation of their flagship product, to ensure their clients realise the platform's full potential. Experience worki

Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

Providing exceptional customer service, resolving issues quickly and professionally to maintain customer satisfaction. You have experience as a Customer Success Manager in SaaS or other tech enabled services. Coordinating the successful installation of Teton’s hardware on-site, working closely wit

A fast-growing technology company in the United Kingdom is looking for an experienced Customer Success Manager to drive adoption and retention among enterprise clients. The ideal candidate will manage a portfolio of customers, ensuring they derive maximum value from the solutions provided, conductin

This role is ideal for someone with a strong background in Customer Success, Account Management, or Business Development who thrives in a dynamic, customer‑centric environment. Customer‑centric mindset with strong empathy and a deep understanding of customer needs. Serve as a trusted point of co

A world-class aerospace material supplier is seeking a Sales and Customer Success Representative based near St Albans, Hertfordshire. This role involves being the main contact for customers, managing orders, and contributing to sales targets.

A leading AI CRM company in Greater London is seeking a Customer Success Area Lead to enhance customer value and mitigate attrition. In this role, you will collaborate extensively with sales leaders and key stakeholders, orchestrate alignment between accounts and investment goals, and review custome

Remote-first (with occasional travel for team events or customer meetings). You will play a crucial role in ensuring the success of our large employer clients by building strong relationships, managing their apprenticeship programmes, and driving high levels of satisfaction. A culture of high perfor

As a Customer Success Manager at Medius, you will work closely with high- and medium-tier customers to help them achieve measurable business outcomes and maximize the value of their Medius investment. You will act as a trusted advisor to customers and as the voice of the customer internally, influen

You will collaborate closely with account managers, ensuring clients fully understand and utilize the platform while expanding customer networks.

A legal tech company based in London is seeking a Customer Success Manager to manage a portfolio of customers and help them grow. This role focuses on maintaining and expanding customer accounts, improving client engagement methods, and showcasing the value of services over time. Ideal candidates wi

A leading SaaS company in the UK is seeking a Customer Support Specialist to be the first point of contact for customer queries via phone, email, and live chat. Candidates should possess exceptional customer service skills and a passion for assisting others.

Own the customer success strategy with a focus on portfolio retention, referral opportunities, and meeting account-level KPIs. Impactful ownership of the customer success strategy for a disruptive platform supporting the independent hospitality sector.

The Customer Success Manager is integral to the success of the business, and will own a portfolio of well-known high-value accounts from day one. Report directly to the VP of Customer Success. Account Management / Customer Success type background.

Successful candidates will have 3+ years in customer success, strong bilingual communication skills, and a passion for the ESG industry. An innovative software company in Greater London is looking for a Customer Success Manager to lead relationships with enterprise clients. The role involves managin

We are looking for a Customer Success Manager (CSM) to own and grow relationships with our customers across EMEA and North America. In this role, you will be working with French-speaking customers and English-speaking customers and must be fully fluent in both languages. Lead onboarding engagements

A contagious positivity, insatiable curiosity, and people‑first attitude are the winning traits of our most successful Account Management & Customer Success team members. As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and

Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. The Customer Success team is responsible for onboarding new clients and helpin

The ideal candidate will possess excellent communication skills, a customer-centric mindset, and experience in customer support. The role involves reaching out to customers who have abandoned their checkout, guiding subscription renewals, and educating existing customers about upcoming product launc

You’ll join Risk Ledger as a Customer Success Manager focused on our predominantly Public Sector customers, across mid‑market to enterprise accounts. You’ll join a cross‑functional Customer Success team that works hand‑in‑hand with Product, Marketing, Sales and the wider business to deli

Optimove's Enterprise Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMO's, CRM Leads, project managers and software developers to deliver outstanding results. Dedicated to unlocking value for o

A leading digital marketing technology company in London seeks a Customer Success Manager to ensure positive client relationships and maximize product adoption. The ideal candidate has a Bachelor's degree and experience in customer success or account management, particularly in the digital marketing

We are looking for a proactive, customer-focused Customer Success Manager (CSM) to join our growing team. The CSM will act as the main point of contact for assigned clients, working closely with internal teams to advocate for the customer and ensure a seamless experience throughout the customer life

A leading technology firm in London is seeking a Head of Customer Success to revolutionize customer engagement as they scale. In this senior role, you will own critical customer outcomes, design a scalable success model, and define customer health metrics. Ideal candidates possess B2B SaaS experienc

A global information and analytics company seeks a Customer Success Manager to drive customer engagement and retention. Strong communication and customer success experience in a SaaS or B2B environment are essential.

We are hiring a Customer Success Manager to help establish and shape Finbourne’s Customer Success capability. As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. Building the Custo

Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive s

HALOS is seeking a senior Customer Success Manager (CSM) – Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast-food (QSR) chain. Customer Success, Account Management, or related roles wi

Responsibilities include overseeing implementation processes and ensuring customer satisfaction.

Align with internal collaborators such as Account Managers, Sales Specialists, Solutions Consultants, and Product Marketing to guide the customer through a successful launch, adoption, and value realization. Proven track record of meeting or exceeding sales targets or customer success goals. By deve

A minimum of 5 years of demonstrated success in a quota-carrying, customer-facing position. Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life. CSMs at Seesaw work directly with customers to drive value

Contribute to the development of scalable Customer Success and account growth processes. Customer Success experience within an Insurtech platform environment. Work in a collaborative, forward-thinking environment where Customer Success is core to the business model.

This role focuses on providing excellent customer service and ensuring customer satisfaction. A growing conglomerate is seeking a Customer Success Manager to join their fully remote team. The ideal candidate will have proven experience in customer support, excellent communication skills, and a stron

As a Customer Success Manager (CSM), you will play an integral role in our mission to ensure every customer achieves their goals and becomes a referenceable success. Hands‑on experience with Corporate Performance Management (CPM) as a Customer Success Manager or in a customer‑facing role. Champi

A leading fintech company in the United Kingdom is seeking a Customer Success Manager to engage with customers and enhance their experience using the Airwallex platform. The ideal candidate will have at least 2 years of experience in customer support or account management, possess strong communicati

A leading cybersecurity nonprofit is seeking a Customer Success Manager to support strategic accounts throughout the EMEA region. The ideal candidate will have extensive experience in customer success, strong project management skills, and a solid understanding of CRM tools. Travel may be required,

Core skills: Consultancy, Customer engagement and loyalty, Customer experience, Customer service support, Data analytics. Customer success and relationship management. In a market built on trust, expertise, and long-term relationships, a dedicated support and success function enables The Social Hist

In this pivotal role, the Customer Success Manager will be at the forefront of our client-centric approach, working closely with our customers to understand their unique needs and objectives in the gambling and payments industry. Strong track record of driving customer success, retention, and revenu

Customer Success Manager – Payments.

The ideal candidate will have at least 2 years of experience in Customer Success or Account Management, with strong communication and relationship-building skills. A leading retail technology provider is seeking a Customer Success Manager to ensure client satisfaction and drive adoption of their inn