Customer success jobs in Middlesbrough - Page 2Create job alerts

Technical Customer Success Lead | AI Cyber Security Start-Up. First Technical Customer Success hire in the business. Global role working with enterprise customers.

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. Experience and

Customer Success organisation while defining the strategy for how the business engages with customers post-sale. Customer Success Managers (4 direct reports initially). Customer Success function, structure and operating model.

You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Customer Success / ~20% Sales Support. Evaluate and analyze customer needs and support requirements.

Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. Experience using Customer Success platforms like Gainsight or Totango. Act as the voice of the customer to our product team, highlighting needs for European-specific featu

With a unique focus on the contractor and temporary worker market, they provide market leading tools to support the calculation of complicated assignments, whilst still maintaining the simplicity and flexibility required to manage simple customers.

An education technology company based in the United Kingdom seeks an International Customer Success Account Manager. This position is focused on customer relationship building and data analysis to enhance product usage and satisfaction.

As the Manager, Customer Success, you will lead and develop the Customer Success team supporting the EMEA region. This role also requires strong operational leadership: running structured team meetings, conducting regular one‑on‑ones, collaborating cross‑functionally, and proactively removing

The role involves managing client relationships and ensuring successful service delivery in alignment with best practices.

A next-gen debt recovery platform is seeking a VP of Customer Success in Greater London. This role entails owning customer outcomes end-to-end, from pre-sales to long-term value realization. The candidate will design processes for predictable success, ensuring that the delivery creates real impact.

A leading analytics company is seeking a Customer Success Manager who will focus on ensuring customers maximize value from the platform. Ideal candidates should have a degree in Business or Analytics and experience in customer success or account management within the SaaS field.

A leading SaaS company is looking for a Customer Success Manager to enhance client relationships and ensure satisfaction. The ideal candidate should have over 3 years of experience in Customer Success or Account Management, preferably in a B2B SaaS environment. This remote position requires strong c

A leading real estate services firm in the UK is seeking a Customer Success & Digital Enablement Manager. In this role, you will focus on developing customer success strategies while driving engagement and product adoption. The ideal candidate will have enterprise customer-facing experience, a custo

This high growth tech company is expanding its UK team and is now hiring a Customer Success Managers and Senior Customer Success Managers to manage key enterprise accounts (3 days a week in the London office).

A leading customer service solutions provider is hiring an AI Services Consultant to provide technical solutions and ensure customer success through AI technology. This role involves guiding customers in configuration, managing projects, and delivering AI solutions effectively.

In this role, you'll coordinate service engineers, manage customer communications, and ensure efficient daily operations.

The VP of Customer Success will own the end‑to‑end customer lifecycle post‑sale, building and leading a world‑class Customer Success organisation. You’ll initially own the post contract customer journey, our newly created Customer Success function and Customer Support. The VP of Customer S

We’re building out a Customer Success function, and this is one of our early hires into it. As a CSM at Modo, you’ll own the product relationship across a portfolio of accounts - onboarding new customers, driving user activation, answering product and methodology questions, and making sure our c

As a Customer Success Manager, you. Ability to independently manage a customer portfolio. Passion for customer experience.

Reporting to the Director, Customer Success EMEA, you’ll define regional strategy, lead a high‑performing team of CSMs, and drive alignment across functions to deliver world‑class customer outcomes. Represent the Voice of the Customer, influencing global Customer Success strategy and best prac

Right Formula is seeking a Customer Success Manager to support and grow long‑term client relationships within our Digital Technology arm. Experience in Customer Success, Account Management, or Client Services. Client success & relationship management.

If you’re a people‑first leader with a passion for customer success and commercial growth - we want to hear from you. Core Customer Success Team Manager. Ability to execute customer success strategies and drive commercial outcomes.

A leading software company located in Greater London is seeking an EMEA Customer Success Manager to strengthen relationships with accounts across Europe, the Middle East, and Africa. The ideal candidate will have over 4 years in customer-facing support, particularly in the Legal Data Intelligence in

The ideal candidate has relevant experience in customer success and is motivated to work in a mission-driven environment. A mission-driven technology firm seeks a Customer Success Specialist in London. In this hybrid role, you will support UK and Australian clients, handle inbound cases, and ensure

A pioneering technology company in Greater London is seeking an Engagement Manager to manage customer relationships post-contract.

A leading marketing technology firm in Greater London is looking for a Customer Success Manager to manage client relationships and drive value from the Optimove platform. The successful candidate will work in a hybrid model, spending three days a week in the London office.

A leading digital asset solutions provider is seeking a Customer Success professional to enhance client relationships and generate new revenue opportunities. The ideal candidate will have over 6 years of experience in customer success and project management, with the ability to drive the strategy fo

A leading technology firm in Greater London is seeking a Customer Success Manager to nurture client relationships and drive user adoption of their technology solutions. The ideal candidate will have proven experience in customer success, particularly within the construction sector, and strong interp

A dynamic RegTech company is seeking a Support Engineer to provide high-quality technical support and assist clients with their inquiries.The role requires a strong technical background, excellent communication skills, and the ability to empathize with clients.Responsibilities include solving client

A pioneering AI technology firm in London seeks a Customer Success / Strategic Account Manager as a founding hire. The ideal candidate will have 1-4 years in customer success or account management, ideally within a fast-paced B2B SaaS environment, with exceptional communication skills. You'll lead t

A leading tech company in Greater London is seeking a Customer Success Manager to build and maintain relationships with clients. The role requires a Bachelor's degree and at least 5 years of experience in customer success or account management. You will work closely with sales and executive teams, p

The ideal candidate has at least 3 years of experience in customer success or account management, preferably within SaaS, and is adept with tools like Salesforce and ChurnZero. A leading digital content provider in Milton Keynes is seeking a Customer Success Manager to drive satisfaction, retention,

Customer Success Manager## Job IntroductionCustomer Success ManagerJoin a leading utilities company that champions innovation and service excellence. Customer Relationship Ownership -**Act as the primary contact for key customers, building strong and trusted long‐term relationships through pro

Are you a commercially sharp, customer-obsessed Account Manager / Account Director who loves turning delivery success into multi-year growth? At Expleo, we are looking for a trusted Client Partner to own and grow a portfolio of strategic enterprise accounts – combining commercial leadership, custo

A leading eCommerce solutions provider is looking for a Customer Success Manager to guide clients in maximizing product usage and resolving complex issues. This position involves mentoring peers and influencing product strategy based on customer feedback.

A leading technology firm is seeking a knowledgeable Customer Success Manager II to enhance customer relationships across the EMEA region. The ideal candidate has over 2 years of experience in customer-facing roles, strong communication skills, and familiarity with Salesforce. This position is based

The Principal Customer Success Manager is a senior individual contributor responsible for driving outcomes across a focused portfolio of Outreach’s most strategic customers in the region (3–5 accounts). Customer Success at Outreach exists to drive measurable business outcomes by embedding Outrea

Vice President, Customer Success EMEA page is loaded## Vice President, Customer Success EMEAlocations: Great Britain - Londontime type: Full timeposted on: Posted Todayjob requisition id: R6257# Vice President, Customer Success (International)Location: London, UKReports To: SVP, Cust

A global financial technology firm seeks a Customer Success professional to drive client engagement and growth. You will collaborate with account managers, develop customer-specific strategies, and ensure clients utilize our platform effectively.

A leading tech company in London seeks a Customer Success Manager to oversee the success of enterprise customers. Ideal candidates will have 5+ years in customer-facing roles, strong communication skills, and a background in computer networking.

A leading AI platform company in Greater London is seeking a Head of Customer Success for EMEA to lead the team and drive customer engagement and value realization. Ideal candidates will have a proven track record in B2B SaaS customer success, strong operational rigor, and excellent communication sk

The successful candidate will ensure client satisfaction, advocate for customer needs, and collaborate with internal teams to enhance product value. A global biopharmaceutical software company in the United Kingdom is seeking a Customer Success Manager responsible for managing a portfolio of strateg

Possesses 5+ years of experience in Customer Success or Account Management within the B2B SaaS sector, ideally in scaled or pooled models. Scaled Customer Success Manager, EMEA. Be at the forefront of the AI revolution by leading hands-on workshops that help enterprise customers implement agentic au

We are seeking a Customer Success who will be responsible for generating new revenue opportunities and driving the strategy of our client relationships, improving the adoption and successful implementation of our solutions and services. Treat customer success as a product at BitGo, improving and ite

Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention. Manage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within customer subteams (Finan

A leading renewable solutions company in the UK is seeking a Customer Success Specialist to join their dynamic team.

Step into a high-impact role with the Customer Success team, where you won’t just support customers — you’ll shape their success. VitalSource®, is hiring a Customer Success Manager to contribute to our International Customer Success - supporting Institutions and Resellers team located in Milt