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Customer Success Manager Location: Woking area (office-based) Salary: £36,000–£46,000 per year Job Type: Full-time, Permanent, Office-Based A growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its tea

The Customer Success Manager (CSM) role is pivotal in delivering Evolution Fundings next generation experience of service, products and promise to our customers. As a CSM, you will focus on retaining and growing the customer base by delivering exceptional value through consultancy, technical experti

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Customer Success Manager - InsurTech SaaS. Manage and nurture a portfolio of key customer relationships, ensuring they achieve maximum value from the platform.

You are an accomplished Python developer, you know your way around APIs, have a strong handle on supporting or configuring SaaS solutions and you thrive on customer interaction.

A leading tech company based in Greater London is seeking a commercially minded Customer Success Manager to oversee customer outcomes from the paid trial phase through to long-term adoption and expansion.

We are scaling our Data Hub offering and are looking for a commercially minded Customer Success Manager to own customer outcomes from paid trial through long-term adoption and expansion. Own customer success from paid trial through steady–state usage, supporting conversion of paid trials into full

Lead, coach and grow a high-performing Customer Success team, creating a positive and accountable culture. Proven experience leading and scaling Customer Success teams in a SaaS or tech-led environment. Lead and scale a Customer Success function that helps world-class retailers unlock value from a w

An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities.We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or lo

A healthcare technology company is seeking a Customer Success Manager to enhance engagement with their HRCase software suite. This remote role involves developing strong customer relations, monitoring product use, and collaborating with teams to deliver effective success plans. Ideal candidates will

Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops. About Sidetrade and its amazing Customer Success team. About Sidetrade and its amazing Customer Success team.

Customer-centric means our customers are at the heart of everything. Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints. These values keep us motivated to deliver the best for our customers and each other, every single day.

The VP of Customer Success will own the end‑to‑end customer lifecycle post‑sale, building and leading a world‑class Customer Success organisation. You’ll initially own the post contract customer journey, our newly created Customer Success function and Customer Support. The VP of Customer S

A fast growing Tech Start-up in Greater London is seeking a Senior Customer Success Manager to manage and grow customer accounts while ensuring high renewal rates.

Continuously improve customer success processes and playbooks, increasing efficiency and scalability. Customer Success Manager - Job Description. You will own and nurture relationships with key customers across Europe and Egypt, driving long-term engagement and value through partner-style marketing,

The Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. Lead the SAP SuccessFactors customer success strategy for the UK&I HCM market unit. SuccessFactors (HCM) Head of UKI Customer Success.

A growing software company in London seeks a Customer Success Manager focused on enhancing user experience. The role requires building trusted relationships, driving product adoption, and advocating for customers.

Our success is defined by the success of our customers — we’re looking to bring on founding members of our Customer Success team to help our customers successfully embark on their climate journeys. Our Strategic Customer Success Managers (CSMs) own the relationship with our largest customers, he

Impactful ownership of the customer success strategy for a disruptive platform supporting the independent hospitality sector. Own the customer success strategy with a focus on portfolio retention, referral opportunities, and meeting account-level KPIs. This is a job that Jill, our AI Recruiter, is r

This role involves managing a team of Customer Success Architects, ensuring customer adoption and value realization of advanced solutions. A leading network solutions provider is seeking a highly skilled Manager of Customer Success to lead their post-sales organization across Europe. The ideal candi

Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (

Collaborating with business development teams to run successful QBRs, identify opportunities for expansion, and help customers achieve measurable ROI. Providing exceptional customer service, resolving issues quickly and professionally to maintain customer satisfaction. Coordinating the successful in

A SaaS consultancy in the UK is looking for an experienced Engagement Manager to lead customer relationships and deliveries for mid-market clients. The role involves managing projects from setup through to adoption and ensuring measurable success using a modern SaaS platform. Candidates should have

The role involves delivering training sessions, supporting user engagement, and enhancing the customer success framework. Candidates should have a Bachelor’s degree and 3-4 years of experience in customer-facing roles, with strong facilitation and communication skills.

This position offers a unique opportunity to impact customer success in a rapidly growing startup environment. The ideal candidate will have 3+ years of experience in technical customer-facing roles, strong knowledge of cloud architectures, and fluency in Portuguese and English. The TAM will guide c

A leading financial infrastructure provider in Greater London is seeking a VP of Customer Success to lead the customer lifecycle post-sale. The ideal candidate will have over 8 years of experience in Customer Success leadership within a B2B SaaS or FinTech/InsurTech environment. This role is essenti

Customer Success and Adoption:*** Collaborate with Implementation teams, overseeing the successful handover of new customer sites to BAU process. Monitor customer health and proactively identify risks or issues that may impact customer success, collaborating with internal IDEXX teams for resolution.

As eCommerce Customer Success Manager, you are enthusiastic about maximising the success of our eCommerce customers throughout their lifecycle. In conjunction with retention teams, create and execute Customer success plans designed to reduce customer churn and maximise merchant experience. Job Detai

A global tech company in the UK seeks a Customer Success Director to lead its Mid-Market team. The ideal candidate will have over 7 years in customer success roles, at least 3 years in people management, and experience in a B2B SaaS environment. The role involves strategic transformation in customer

The Mid-Market Customer Success Manager is tasked with working with our growing customer base and working closely with cross-functional partners to deliver clear value, retain and renew customers while unlocking growth and expansion opportunities. You will have a big hand in everything we do from re

A leading delivery service company in Greater London is seeking a Customer Success Manager who speaks French or Italian. Ideal candidates have over 3 years of experience, excellent communication skills, and a passion for customer success. This position involves managing customer relationships, ensur

A leading data solutions firm in Greater London is seeking a Customer Success Manager to oversee customer health management and service delivery. The role requires a minimum of 5 years in customer-facing positions, preferably in IT or telecommunications. You will be responsible for stakeholder engag

A leading recruitment agency is seeking an experienced Customer Success Manager to join a dynamic AI AdTech SaaS platform. The role involves driving success for top global brands by building and optimizing marketing campaigns across major platforms like Amazon and Walmart.

A leading healthcare technology firm is seeking a Customer Success Manager to remotely manage UK customers while requiring in-office attendance one day a week. The role focuses on driving revenue growth and ensuring customer satisfaction through high-quality onboarding and support.

As a Manager of Customer Success at Anthropic, you’ll be our first EMEA front‑line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—including API, Claude. This role demands exceptional people leadership combined with deep product knowledge

Escalate any perceived risks to customer satisfaction, contract renewal or a previous or pre-existing matter that has already been escalated, to the relevant Customer Success Director or Director of Customer Success in a timely manner. Monitor industry trends, new technologies and Customer Success b

Customer Success, Account Management, or a similar customer‑facing role in B2B SaaS. Experience shaping customer success playbooks in early‑stage SaaS environments. You’ll work closely with Sales, Product, and Marketing to drive adoption, retention, and expansion while defining what world‑cl

A leading social media management company is seeking a Customer Success Manager to foster and manage client relationships in North America. Ideal candidates should hold a degree in a related field and possess 3-5 years of relevant experience in customer success.

An opportunity to contribute to the growth and direction of our Customer Success program, building out best‑in‑class playbooks and processes. Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities. We s

A healthcare technology company is seeking a Customer Success Manager to enhance customer relationships and ensure successful onboarding.

As an Attio Customer Success Manager, you will be responsible for designing and managing Attio's retention, customer health, renewal, and upsell programs. Our Customer Success team is integral to how we build, grow, and deliver value. Use data to segment customers based on their product usage and fi

A leading consultancy firm in the United Kingdom is seeking a dynamic Head of Customer Success to lead the Customer Success function across a high-profile client portfolio. This strategic leadership role is focused on ensuring customer outcomes through effective onboarding and management.

Identify and implement customer success projects or programs that interest you. Experience working with customers and the entire customer lifecycle as a CSM, ideally from the ocean freight, supply chain, or logistics industry. Xeneta, your objective is to manage a portfolio of assigned accounts and

A tech company specializing in AI is seeking a Customer Success Representative to manage a portfolio of 200+ high-volume SaaS accounts. The role involves ensuring customer engagement, retention, and satisfaction while guiding customers to leverage Ultralytics' tools effectively.

Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI. As an Enterprise Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top en

Legatics is seeking a senior, commercially minded Director of Customer Solutions & Success (US) to own the end-to-end customer journey for our US customers — from pre-sales engagement and champion development, through onboarding and implementation, to live matters, adoption, and expansion. Custome

The ideal candidate will have six years of product management experience, a strong customer service orientation, and the confidence to guide large organizations in their software development processes.

A recruitment agency is looking for a Customer Success Executive in Cambridgeshire to enhance customer satisfaction and retention through exceptional relationship management. Candidates must have proven experience in customer service and excellent communication skills. The role involves building lon