Direct marketing jobs in GraysCreate job alerts

Basic annual earnings: £22,500 \n Performance bonus: Up to £1,200 annually — up to £300 per quarter \n Working pattern includes daytime hours, evenings, weekends and school holidays. Additional paid hours may be available depending on bookings. \n About Future Survival \n Future Survival is an activity centre in Gravesend offering modern and retro gaming, gaming parties, STEM and coding sessions, tabletop activities, Warhammer clubs and physical activities including laser tag, archey, nerf and more . \n We welcome families, schools, home-education groups, youth organisations and businesses. We are developing our education programmes and training offer, and we are looking for someone who can organise engaging sessions, support our team and help these programmes grow. \n About the role \n You will lead the preparation and delivery standards of our gaming and education area, reporting to the Centre Manager and working alongside our Senior Activities & Events Lead. \n This is a hands-on supervisory role. You will regularly run gaming sessions, parties and clubs, support participants and help customers. You will also take responsibility for allocated shifts once trained and assessed. \n You will coordinate education programmes and specialist instructors, and deliver sessions yourself where appropriately trained and competent. \n Scheduled daytime administration and preparation blocks form part of your contracted hours. These will include programme planning, customer enquiries, school and home-education follow-ups, and administration for our developing training-course programme. \n Your responsibilities \n Gaming and programme delivery \n\n • Personally deliver gaming sessions, parties and clubs within your training and competence.\n, • Create an engaging, welcoming environment for different ages, abilities and levels of experience.\n, • Check computers, consoles, games, room layouts and session resources before customers arrive.\n, • Carry out routine technical checks and updates, and escalate faults requiring specialist support.\n, • Organise gaming, tabletop and Warhammer session readiness, working with knowledgeable staff or facilitators where needed.\n, • Coordinate STEM and coding resources, session plans and specialist instructors.\n, • Deliver education activities where you have the relevant skills and have completed the required training and assessment.\n, • Support school visits, home-education sessions and holiday programmes.\n\n Supervising shifts and supporting staff \n\n • Act as the named duty person on allocated shifts, within your assessed competence and agreed authority.\n, • Brief staff, allocate tasks and check that preparation, delivery and closing work are completed.\n, • Coach hosts in gaming sessions, customer support and routine equipment checks.\n, • Help induct new staff and maintain accurate training and competency records.\n, • Coordinate with the activities and events team for combined parties and group bookings.\n, • Resolve routine customer concerns and escalate significant issues to the Centre Manager.\n, • Provide clear handovers and help maintain consistent standards across shifts.\n\n Supporting business growth \n\n • Help develop practical school STEM, home-education, gaming and group-session offers.\n, • Contact suitable schools, education groups and other organisations as part of an agreed outreach plan.\n, • Handle enquiries and prepare booking information using approved packages and prices.\n, • Follow up previous visitors and encourage repeat bookings and programme enrolment.\n, • Monitor attendance and customer feedback, identifying opportunities to improve existing sessions.\n, • Record enquiries, follow-up actions and booking progress in the agreed system.\n, • Provide approved content and useful programme information to support marketing.\n, • Work with the Centre Manager to grow bookings while considering staffing, resources and delivery costs.\n\n Daytime administration and customer support \n\n • Answer telephone and email enquiries during allocated administration blocks.\n, • Check programme bookings, participant requirements and upcoming session arrangements.\n, • Support reception and retail customers when appropriate.\n, • Prepare resources and complete agreed operational tasks.\n, • Use scheduled time to develop education and course bookings as well as prepare existing sessions.\n\n What we are looking for \n\n • Experience leading groups, supporting learning or supervising customer-facing shifts.\n, • A practical interest in gaming, technology or creative education.\n, • Confidence engaging children, adults and people with different support needs.\n, • Reliability, good organisation and the ability to follow tasks through.\n, • Ability to give clear instructions and support less experienced staff.\n, • Good customer service skills and confidence handling enquiries.\n, • Willingness to contact organisations, follow up opportunities and help develop bookings.\n, • Confidence with computers, email, booking systems and digital records.\n, • Commitment to safeguarding, inclusion and safe working.\n, • Availability for the agreed daytime, evening, weekend and school-holiday pattern.\n\n Experience with STEM, coding, Minecraft Education, LEGO robotics, tabletop gaming or Warhammer would be useful. Experience in schools, youth work, leisure, gaming venues or education programmes is also welcome. \n You do not need to be an expert in every platform or programme. Training needs and the balance between direct teaching and instructor coordination will be agreed during induction. \n Your place in the team \n The Centre Manager owns overall staffing, rotas, budgets and centre performance. You own gaming and education readiness and delivery standards, and direct staff during your allocated duty shifts. \n Pricing changes, significant spending and formal employment decisions are referred to the Centre Manager or Director. \n Pay and performance bonus \n The role pays £13.50 per hour for 32 guaranteed paid hours per week, equivalent to £22,500 gross annually. \n You will also be eligible to earn a performance bonus of up to £300 per quarter, giving a maximum annual bonus of £1,200.

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. This role is fully remote, offering you flexibility to work from anywhere within the UK. As a Sr. Customer Support Specialist reporting directly to a Manager of Support, you'll play a pivotal role on Olo’s Customer Support team. Your work will directly impact our Key Performance Indicators (KPIs), uphold our customer and partner relationships, and support other Oloites in their work with customers. Your primary focus is working within the support queue to resolve issues and answer questions on tickets that are assigned to you. You'll handle the increasingly complex tickets that are escalated to you, and leverage your specialized skillset on Olo’s products and services to resolve them. At times, you may mentor newer team members as they learn how to resolve tickets assigned to them, and may advocate for improvements to our products, and also to Customer Support operations that are managed by Support leadership and CX Operations. • Independently diagnose increasingly technical issues using your analytical thinking skills and specialized training to efficiently and effectively resolve them., • Respond to customer inquiries and escalations through phone calls and written interactions on tickets while meeting key performance indicators (KPIs) including Customer Satisfaction (CSAT) scores, Service Level Agreements (SLAs), and other efficiency metrics., • Escalate tickets to increasingly technical resources, either within Support, Product, or Engineering to ensure troubleshooting and root cause analysis outside of your control is effectively routed and efficiently resolved. Manage customer communication and closure accordingly., • Recognize recurring patterns in customer issues and advocate for improvements to CX Operations and Support Leadership., • Participate in retroactive issue reviews and root cause analyses led by Support leadership or Operations. Independently manage ticket hygiene, and administrative tasks to maintain high quality support operations and performance. • At times, collaborate across the Support team to resolve tickets in escalated queues., • Share knowledge gained from resolving difficult problems with the team to continuously improve support capabilities and documentation across all tiers., • May provide informal mentoring and guidance to newer team members, sharing best practices and product knowledge that helps them grow., • Operate independently across shifts and serve as a senior point of reference for peers on complex tickets., • Minimum 2+ years of experience owning complex customer problems end-to-end and learning new systems quickly. Relevant backgrounds include technical support, customer success, implementation, IT, QA, restaurant operations, or other roles requiring strong troubleshooting and customer communication. Direct experience with online ordering, payment integrations, POS systems, or marketing automation preferred., • Proficient with diagnostic and troubleshooting tools (e.g., Postman, Sumo Logic, system logs, remote session tools) to read error messages and investigate complex technical issues., • Working knowledge of customer support ticketing systems (e.g., Zendesk, JIRA) and proficiency in utilizing advanced features, including workflows and automations., • Experience contributing to internal knowledge bases and documentation., • Strong written and verbal communication, including the ability to translate technical concepts for non-technical audiences and collaborate effectively across different teams., • Genuine investment in customer outcomes, with the patience and judgment to work through complex issues alongside brand operators., • Ability to work traditional and non-traditional shifts or be on-call, as business needs arise. Our Support team is available to our customers 7 days a week., • Including evening, weekends, and holidays, • Shifts may also be subject to change over time, • Comfort using AI tools to work more efficiently. Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. _ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

AI-powered performance marketing platform for the mobile app economy.Our end-to-end technology stack helps app marketers acquire and retain high-value users, while enabling publishers to maximize revenue across programmatic and direct demand.Liftoff’s solutions, including Accelerate, Direct, Monet

Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. _ We are looking for an experienced Partner Sales Manager to drive continued growth and success for Docker’s channel partners across Central EMEA (DACH & CEE). This role is ideal for someone who has operated in a startup or scale-up environment and enjoys building and maturing a high-performing reseller ecosystem. You will be responsible for recruiting, enabling, and scaling solution partners and resellers, while working closely with Docker sales leadership and cross-functional teams to drive partner-sourced and partner-influenced revenue. You will own a regio Partner Strategy & Channel Execution Develop and execute regional reseller and channel partner plans aligned with Docker’s GTM strategy and revenue goals Recruit, onboard, and activate new solution partners and regional VARs Own partner pipeline management, including deal registration, forecasting, key account planning, and execution reviews Maintain regular partner cadence covering pipeline, performance, enablement needs, and growth opportunities Cross-Functional Collaboration Partner closely with Docker Sales, Marketing, Product, and Technical Account teams to align partner motions and execution Ensure strong alignment between direct sales teams and reseller partners to maximize coverage and deal velocity Partner-Led Growth Drive net new business through reseller-led and co-sell motions Enable partners with the training, tools, and assets required to effectively sell and support Docker’s product portfolio Activate joint sales plays, regional campaigns, and partner-driven demand generation initiatives Proven track record in building and scaling reseller or channel programs in a startup or high-growth environment 10+ years of enterprise and/or channel sales experience, including selling through solution partners or VARs Experience driving joint marketing programs with partners and generating net new pipeline Fluency in English; German is a strong advantage AND any other Eastern European language is nice to have (Polish, Romanian, Croatian) Background in software, developer tools, DevOps, or security preferred Bachelor’s degree in Business, Sales, Marketing, or a related field (or equivalent experience) Complete onboarding across Docker’s sales motions, tools, and processes Learn Docker’s partner model and key partner segments (distributors, resellers, VARs, marketplaces) Build relationships with internal stakeholders and priority regional partners Develop a high-level regional reseller strategy and engagement plan Establish structured engagement and joint planning with top partners Align on partner performance metrics, pipeline expectations, and enablement priorities Collaborate with Marketing on a regional partner demand-generation plan Align pipeline development strategies with regional sales leadership Launch initial joint sales and marketing initiatives with reseller partners Drive partner enablement and define clear co-sell and deal engagement workflows Begin tracking early performance indicators for partner-sourced and partner-influenced pipeline Build durable, high-value relationships with strategic and regional reseller partners Drive measurable growth in partner-sourced pipeline, net new ARR, and renewals Expand Docker’s regional coverage and market penetration through partner-led GTM Continuously refine the reseller engagement model based on performance, feedback, and market trends Docker does not offer visa sponsorship for this role. Compensation & Equity EU: €145,600– €208,000 OTE + equity Open vacancy: This posting is for an existing open role. AI in hiring: Docker may use AI-assisted tools during our recruiting process. Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent. Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration. Flexibility that fits your life – We trust you to manage your schedule while delivering great work. Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break. Home office support – Set up your workspace for comfort and success. Technology stipend – Equivalent to US$100 net per month to help support your work. Learning & development – Annual stipend for conferences, courses, certifications, and continued learning. Parental leave – 16 weeks of paid parental leave after six months of employment. Equity for all full-time employees – Share in Docker's long-term success as we continue to grow. Comprehensive benefits – Medical, retirement, and paid holidays vary by country. Docker swag – Because representing the whale never gets old. Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community. #LI-REMOTE

Amber is an entirely new way of thinking about buying, banking and selling energy where home energy technology works to put money back in customers’ pockets and accelerate the renewable energy transition. We’re an Australian headquartered company, where we are both an energy technology company and a utility providing energy directly to households and small businesses. In Australia (the world leader on rooftop solar and a 2-way energy grid), we’ve proven that the cheapest, fastest and most rewarding way to reach 100% renewables is to automate the growing wave of home batteries, EVs, and other smart energy devices. Customers get direct access to the real-time electricity prices and the technology to shift energy usage to the times when cheaper renewables are available in the grid and export to the grid at times when the price they can be paid for it is highest. We are a clear market leader in energy automation in Australia, and are now partnering with utilities across Europe to bring our technology to European markets and consumers. We’re at a critical moment in taking the business to scale in Europe. You’ll be joining a rapidly growing regional team of 15, and be part of a global team of over 220, with expertise across energy, technology, marketing, and operations. We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world. We’re backed by leading VCs in Australia and Europe, as well as impact-focused investors and world-leading energy companies. At Amber, we believe that enabling a culture where everyone is set up to do the best work of their lives, and feels connected and supported, is one of the most important things we can do to ensure our long-term success. Want to help improve the environment by shifting the world’s energy usage towards renewables? We are currently hiring for a Full Stack Software Engineer. Amber provides a great opportunity to apply your skills as an Engineer to help enable the uptake of renewable energy. Our technology optimises thousands of batteries and other devices in the customers' homes, enabling them to time their usage to consume power at times of high renewable penetration (and cheap prices), and then export power back to the grid at critical times - letting them outbid energy generators and earn potentially >£50 in an afternoon. The Amber Electric product team develops and supports: • Home automation integrations (to batteries, hot water systems and pool pumps, with EVs coming soon) that control electricity usage in response to pricing and renewable availability, • Mobile & Web apps for customers to monitor and manage their energy usage, • A pricing and billing engine for real time energy pricing The tech stack is React Native mobile app, some React web frontends, and a Serverless Lambda backend on AWS. We’re using Typescript top to bottom, and Apollo GraphQL sits in the middle. We keep our data in DynamoDB, Postgres, and Snowflake, using one or the other as best suits a particular workload. You can learn more about our tech stack at _ While we’re looking for talented and driven individuals our desire is to build a champion team, not a team of champions. We’re full-stack-ish; while it’s impossible for everyone to excel across every layer of the stack we value people who can chip in wherever they’re needed. We’re committed to building a diverse and inclusive workplace from the ground up. We want engineers who are as comfortable communicating with people as they are with their code. At Amber, we want to hire self-starters who are eager to learn, and are comfortable working in a changing environment. Some of the key traits we are looking for in this role: • You have a positive mindset: equal parts curious, collaborative, and can-do, • Between 3 and 5 years of commercial development experience in either Web or Mobile environments, • Commercial experience with the specific technologies in our stack is a strong plus, • Experience with languages sharing features with Typescript is also a plus (such as JavaScript, C#, Go, or similar), • We favour generalists who can be flexible across the stack, both frontend and backend, • Strong verbal and written communication skills built on a foundation of empathy for your fellow humans is essential, with English proficiency of C1/C2 level at a minimum, • Additional language skills, particularly in European languages, are a bonus and may support broader team and customer engagement., • Write and maintain high quality program code across the stack in the areas of your specialty, • Flexibly contribute outside your specialty in other areas of the stack supporting your team when they need it, • Work collaboratively with your peers in product and across the wider company to ensure you're always shipping the right thing the right way at the right time, • Research, consult, analyse, and evaluate our system requirements, • Test, debug, diagnose, and correct errors in our tech stack according to our operational specifications, • Support the app across the whole lifecycle from idea through to production, • The role will see you working directly with external clients while collaborating across internal teams, including leadership, product, design, and engineering to deliver impactful solutions., • We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world, • Join a growing technology start-up that will shape the future of household renewable energy use, • You’d be a part of a growing team of over 220 people with expertise across energy, technology, marketing, and operations, • Flexible working hours & remote working - see "How You Work" for more info, • Competitive salary within your local market, • Share options in Amber Electric, • Employment and leave entitlements as per your local country, • An external Employee Assistance Plan for mental health support, • Annual Learning & Development budget to support your personal growth, • Annual company conference in Melbourne, Australia. Between £45,000 and £70,000 base per annum. All roles at Amber include employee stock options. This is a full-time role to be based ideally from the UK/Germany/Netherlands. We do have a co-working space in London where we work flexibly between the office and home. You will be working predominantly remotely within a high-trust environment where transparency and accountability are foundational to our engineering culture. Amber's flexible approach allows you to shape your schedule around core collaboration hours, which are 7am - 12pm Tuesdays and Thursdays London time. This overlap enables meaningful collaboration with your Australian colleagues. Outside these core hours, we trust you to manage your time effectively. We focus on outcomes and impact rather than hours logged, but we do expect consistent communication and reliable delivery on commitments. Regular check-ins and transparent progress updates are part of how we maintain this balance of freedom and responsibility. We value work-life balance and sustainable pace—we don't want team members to overwork or burn out, nor do we expect you to be available 24/7. Instead, we promote clear boundaries and open dialogue about workload and capacity. Our headquarters is located in Melbourne, Australia, with a second co-working office/space in Sydney, Australia. Our European team operates from a central London hub that you will travel to during your onboarding, and approximately every 2 months thereafter for team collaboration. These in-person sessions help strengthen relationships and reinforce our collaborative culture. We also have AmberCon every year, this is a big team calendar event and we will fly you to Melbourne to be there with the rest of the team. We will always cover flights, accommodation and other travel costs as part of our travel policies. If this kind of work gets you excited, we'd love to hear from you! Even if you don’t meet 100% of the requirements listed above, we still encourage you to apply. We're open to all backgrounds and encourage people from underrepresented groups to apply. We never discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Please include your resume and a cover letter and tell us: • One specific way you could use your technical skills to improve a household's energy use under the Amber model. Our process will generally be as follows: • A screening interview with our talent team, • A take-home technical challenge that should take no longer than four hours, • A follow up interview with two members of the engineering team, • A culture interview with two members of the engineering leadership team We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team. Only applicants with full working rights in the UK/Europe region will be considered for the role. Shortlisted candidates will be contacted promptly. All other applicants will also be notified of the outcome as soon as possible. No recruitment agencies please. We are already working with our preferred partners. Thank you! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are looking for hardworking technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to craft and build reliable, scalable systems using our data platform. Our team is made up of hardworking software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales reps and play a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. As MongoDB continues to expand product offerings and features within the MongoDB Atlas Data Platform, MongoDB is seeking an expert in application search. This role will focus on being a product specialist of Atlas Search within the presales organization. Beyond the normal tasks of a MongoDB Solutions Architect, this specialist role will operate in a worldwide team, assist in the most complex search deal cycles, assist in search enablement, and work closely with the Atlas Search product team to close the feedback loop and further enhance the product moving forward. This includes both lexical and semantic search offerings. This role will be based remotely in Barcelona, Dublin & London. • 3+ years of search expertise (Elasticsearch, Lucene, Solr, Algolia, Lucidworks, or similar), • 3+ years of software development experience, • 3+ years of pre-sales experience with enterprise software, • Solid understanding and ability to code with two or more modern scripting languages (e.g. Python, Node.js, etc) and/or popular programming languages (e.g. C, C++, C#, Java, etc), • Experience with scalable and highly available distributed systems, • Excellent presentation and interpersonal skills, • A Bachelor’s degree or equivalent work experience, • Ability to travel approximately 25% of the time, • Experience selling databases and/or deploying applications with any of the major cloud providers, • Experience with database programming and data models, • A MongoDB Certification, • A major cloud provider certification, • Design systems, applications, and infrastructure to help drive software development projects using MongoDB and the Atlas Developer Data Platform (DDP), • Advise customers on architectures, patterns, and strategies for making the best use of MongoDB, • Expertly articulate the business value of MongoDB solutions, • Align to support sales with activities such as technical discovery, demos, proof of value, presentation, sizing, and documentation of technical decision criteria; working across a number of opportunities in parallel, • Translate technical concepts and patterns into business benefits for management and executives, • Act as a liaison, collecting feedback from the field to relay back to the Product Management team, • Help drive demand through participation in both industry-known trade-shows as well account-based marketing events, • Demonstrate resilience and sound judgment in dealing with business challenges, • Proactively seek opportunities to support and mentor other pre-sales team members and share standard methodologies, • Help enable other solutions architects with knowledge on search technical and business concepts as well as build tools to allow other SAs to demonstrate these concepts, • Assist in the direction of Vector Search and AI/ML through taking customer needs and interactions to Product Management, • Embody _ in our interactions with internal teams and customers, • The rapidly growing MongoDB product suite, including, • Core database server, • Atlas (fully managed cloud database service), • The Atlas Developer Data Platform including Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, Atlas for the Edge, Realm, Charts, and Atlas Streams Processing, • Other Tools and connectors - Ops/Cloud Manager, Compass, Connector for BI, Connector for Spark, • Market-relevant, complementary technologies e.g. Apache Kafka, Kubernetes, • Modern and popular architecture design patterns, methodologies and concerns e.g. microservices, DevOps, cloud, security MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our _ guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. , we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys., and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 426467

Location: Hybrid – one day at head office in Berkshire, home working, travel to sites in Kent, Essex & London. Salary: Basic salary £45k OTE £75k Hours: Monday to Friday, 8.30am to 5.00pm My client is a leading commercial cleaning company, committed to providing over 400 customers with an excellent cleaning service at a competitive price. Established in 1999, they provide a professional, fully comprehensive cleaning provision across Southern England in sectors that include schools, offices, medical and leisure facilities. Despite our fast growth, we still care about every customer, every contract and every member of staff. They pride themselves on their attention to detail and delivery of a thorough, reliable high‑quality service. Reporting to the Head of Sales & Marketing, we are looking for an ambitious Business Development Manager to join our expanding sales team and drive our growth even further. Your primary focus will be to build a solid pipeline of new business, establishing strong relationships with prospective clients, assisting our continued expansion. • Prospecting & Business Development: Spend two days a week identifying and targeting new business opportunities, • Appointments & Leads: Book a set number of qualified appointments each week, with a focus on specific geographic areas, • Lead Management: Qualify and book inbound leads, generating significant revenue, • Customer Site Visits: Travel to customer locations to attend meetings, survey buildings, and provide tailored quotes for cleaning services, • Negotiation & Objection Handling: Navigate objections and negotiate pricing effectively, • Relationship Building: Build lasting business relationships, managing the sales process from lead to close, • Market Insight: Stay up to date with industry trends, competitor activities, and emerging opportunities, • Collaboration: Work closely with our operations team to ensure smooth contract transitions and successful mobilisation, • Sales Maximisation: Undertake other tasks to optimise sales revenue and achieve targets We are looking for an experienced Business Development Manager (preferably in the cleaning/FM sector) who thrives on challenge and enjoys the satisfaction of closing high‑value deals. You will have strong communication skills, both written and verbal, self‑drive and tenacity to pursue new opportunities and possess an ability to work well as part of a team. • A solid background in direct sales (experience in cleaning or similar industries is a plus), • Experience of selling a service (preferably in the cleaning/FM industry), • Proven success selling contracts valued at £1.5m+ annually (80% inbound leads), • A proven track record in prospecting and closing deals, • Experience in the education or medical sectors would be an advantage, but not essential, • A valid UK driver’s license, • The right to work in the UK and satisfactory references, • Flexibility in work hours and location (average of 1 day in the office, 4 days working from home/out in the field), • Company vehicle or mileage allowance, • iPad, laptop and company mobile phone, • Competitive salary with an attractive commission structure, • Up to 27 days’ annual leave (depending on length of service), • NEST pension scheme, • Opportunities for training, professional development and career progression, • Quarterly employee recognition awards, • A friendly and inclusive working culture, • Regular team events and employee perks, • Free parking and refreshments when in the office, • An inclusive, equal opportunities workplace where diversity is valued and everyone is welcome #J-18808-Ljbffr

At Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME. Sports Directory is proud to be part of Frasers Group, and we are passionate about uniting Sports with Education. We recognise that education is more than textbooks and classrooms - it's about building character, encouraging teamwork and nurturing physical and mental well-being. Our mission is to support teachers and students alike to achieve their full potential supporting teachers to cultivate an environment where physical education is valued just as highly as academic achievement. Founded in 1993, Sports Directory is the number one supplier of Sports education equipment and are specialists in education. Our vision - We are building the planet's most admired and compelling brand ecosystem Our purpose - We are elevating the lives of the many with access to the world's best brands and experiences At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles: • Own it and back yourself - Own the basics, own the role and own the result, • Think without limits - Think, think fast, think fearlessly, • Be relevant - Relevant to our people, our partners and the planet Are you ready to join the Fearless? The Role: Reporting to the Head of Commercial & Marketing, you will be responsible for turning business priorities into clear, engaging and measurable marketing activity. You will develop strong relationships with leading organisations across sport and education, identifying opportunities for joint campaigns, useful content, events and initiatives that genuinely support schools. Partnerships are a vital part of our business and will play an important role in helping us grow, strengthen our offer and deliver greater value to schools. You will create and manage an annual marketing plan built around the academic year, school purchasing patterns, product launches and wider business priorities. You will work closely with the Marketing Executive, helping to shape and develop our marketing activity while collaborating with our Commercial, Sales, Customer Service and Design teams. • Create and deliver an annual marketing plan aligned with company objectives and the school calendar., • Plan and manage targeted campaigns across email, website, social media, catalogues and print., • Develop marketing activity that attracts new schools, strengthens existing customer relationships and encourages repeat purchases., • Build strong relationships with partners across education and school sport, identifying opportunities for joint campaigns, resources, content and events., • Lead the marketing of My School Rewards, ensuring its benefits are communicated clearly and consistently., • Develop relevant and useful content for teachers, schools, trusts and other education professionals., • Plan and deliver our presence at exhibitions and conferences., • Use customer insight and campaign results to measure performance, identify improvements and shape future activity., • Monitor competitor activity and market trends to identify new opportunities and audiences., • Manage internal budgets for marketing activity and events, ensuring spending is planned, monitored and used effectively., • Maintain a consistent brand, tone of voice and high standard across all customer communications., • Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values., • Retail Reconnect - In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work., • Fearless 1200 - Fearless 1200 is our way of recognising our growth. It's bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded - check out the video link to find out more - watch?v=O0qmvJofMew, • Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free., • Retail Trust - We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support. Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action. We are looking for someone who can bring ideas to life while keeping plans, deadlines and budgets firmly on track. • Experience in a Marketing Manager or similar marketing role., • Experience planning and delivering successful multi-channel campaigns., • Strong written communication skills and the ability to adapt messaging for different audiences., • Excellent planning, project management and organisational skills., • Experience developing external partnerships and managing multiple stakeholders., • The confidence to work across departments and turn commercial priorities into effective marketing activity., • A good understanding of customer segmentation, digital marketing and the customer journey., • An analytical approach, with the ability to use performance data to make informed decisions., • Experience managing or developing another member of a marketing team., • A creative, proactive mindset and a willingness to test new ideas. Experience of working in, or closely with, schools, education or school sport would be a real advantage. An understanding of the challenges schools face, how they plan and purchase, and what teachers need from their suppliers would help you make an immediate impact in the role. #J-18808-Ljbffr

Frasers Group is seeking a Marketing Manager to turn business priorities into clear, engaging and measurable marketing activity across multiple channels for schools and education partnerships. You will build relationships with partners across education and sport, plan campaigns and manage budgets, w

Hold regular status updates with the Group Account Director, client, and internal teams, providing campaign monitoring and feedback. Advertising, Administrative, and Marketing. Marketing Services and Advertising Services.

Eastertoun Primary is a non-denominational school in Armadale, which benefits from a mixed catchment area in terms of socio-economic background.The school currently has 12 primary classes and a nursery class.The school has a long-established and fully supportive and active Parent Staff Council as we

This is an excellent opportunity to join an established and successful automotive business in a role where your ability to win new business and develop customer relationships will have a direct impact on your earnings and career progression.

Area Sales Manager – Field-Based.East London, South Essex & North Kent.Full-time | Field-based | Company vehicle provided.This is a hands-on role for someone who thrives on meeting customers, closing deals, and building lasting relationships.Hit the ground running with a clear territory sales plan

From every day life, to changing someone's world.Care Support Worker – Lifeways.Shifts: 7:30am–3:00pm / 3:00pm–10:30pm plus sleeps | Monday to Sunday.Being a driver is essential for this role.Are you looking for a career where you can feel valued, be supported, and truly make an impact in your

From every day life, to changing someone's world.We currently have roles available across the Brentwood area locations below :.Please note: You will be working on a rota basis, and shift patterns are assigned—you will not be able to select your own shifts.Driving Licence required for some servi

SUPPORTED LIVING SERVICES - LEARNING DISABILITIES BRENTWOOD Who are we ? Hilton Care provides high quality person-centred support to adults with learning disabilities, some of whom may have associated disabilities such as physical disabilities, sensory impairment, and mental health needs.We are pass

Job Title: Business Development Manager Area: Norwich Shift Pattern: Monday to Thursday Job Types: Full-time, Permanent Salary: £35.PA Basic, Estimated Commission £35,000 Our client is the UK's largest exclusive lead generation company, specialising in high-quality, GDPR-compliant leads for solar

Digital Marketing Executive (Training on CAD) Chatham £32,000 - £40,000 + Training + Company Bonuses + Progression Are you a Digital Marketing executive or similar with experience improving or creating websites looking for a new challenge within a close-knit business that truly values and looks a

Childrens Residential Support Worker Temp to Perm 39 hours per week | £12.Immediate starts available We are currently recruiting for a Childrens Residential Support Worker to join a residential home supporting children aged 513 years with emotional and behavioural difficulties (EBD).This is a

We're particularly interested in speaking to candidates who can demonstrate: A proven ability to generate and convert new business Excellent communication and relationship-building skills Strong negotiation and closing ability A proactive, tenacious approach to sales The confidence to engage with de

Business Development Manager (South/South East).Location: Remote (Coverage: St Albans, Cambridge, Chelmsford, Colchester, Hemel Hempstead, Ipswitch, Luton, Milton Keynes, Northampton, Norwich, Romford, Stevenage, Slough and Southend-on-Sea).At the West Brom, we know solid futures dont ha.

Were looking for caring, positive people to join our team and help us provide personalised care and support to residents and people who use our services.Working as part of a supportive team, youll deliver person-centred care in line with individual care and support plans, helping people to live as i

Business Development Manager Warehouse Loading Bay Systems.Job Title: Business Development Manager Warehouse Loading Bay Systems.Industry Sector: Loading Bays, Warehousing, 3PL, Industrial, Food & Beverage, Distribution Centres, Cold Storage, Retail, Safety, Pharmaceutical, Logistics, Distribution

Freezer Warehouse Operative - Erith.As a Freezer Warehouse Operative with Ocado Logistics, you’ll join a specialist team working in a fast-paced freezer environment, where temperatures can be as low as -25°C.Your safety and comfort come first, so we’ll provide full thermal protective clothing t

Develop practical skills across social media marketing, paid search (PPC), search engine optimisation (SEO), content marketing, and email marketing. If you want to build digital marketing skills and move into an entry-level marketing role, this programme is designed to get you there. The ITOL Recrui

Job Description Package Description: /n The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services.Successful applicants will be required to complete the relevant safeguarding checks.Join Us as a Support Worker /n The Natio

Warehouse Operative - Erith Nights.As a Warehouse Operative with Ocado Logistics, you'll play a vital role in preparing customer orders in our state-of-the-art fulfilment centre in Erith.Our night shifts are ideal for people who prefer a night-shift lifestyle.You'll work in a fast-paced warehouse su

Business Development Manager Civil EngineeringLocation: Southampton, UK Make your application after reading the following skill and qualification requirements for this position.Salary: £55,000 £62,000 + Package Experience: Approximately 510 years</

Are you are looking for your next social care role, want to use your experience and get that feel-good reward? If so, then we would love to hear from you! Support Worker - Full Time 39 Hours Rainham, Kent £25,845 per annum + £1,800 per annum on completion of probation & assessment Shift patterns �

As a Warehouse Operative with Ocado Logistics, you'll play a vital role in preparing customer orders in our state-of-the-art fulfilment centre in Erith.With a variety of departments and shift options available, our core roster gives you the opportunity to plan your work-life balance with confidence.

Job Title: Receptionist and Student Support Assistant, Loughborough Application Closing Date: Sunday, 01 November 2026 We are looking for a new Receptionist and Student Support Assistant for the School of Science.The successful candidate will join the team working across our two School of Science Ad

Freezer Warehouse Operative - Purfleet.As a Freezer Warehouse Operative with Ocado Logistics, you’ll join a specialist team working in a fast-paced freezer environment at our Purfleet site, where temperatures can be as low as -25°C.Your safety and comfort come first, so we’ll provide full therm

A leading growth-focused organization in the United Kingdom is seeking a Business Development Manager to cover the North and South East regions.This role involves leading business development, managing client relationships, and supporting strategic decision-making within the traffic management secto

Digital Marketing Executive - Up to £37,000. Our client is seeking a driven and detail-focused Digital Marketing Executive to join the Ecommerce team. Working closely with the Head of Ecommerce, you’ll help execute the digital marketing strategy to grow brand visibility and online performance acr