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We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference. We have an opportunity within our NHOS team to join them as an Investigator/Caseworker. This is a full-time, permanent position, that will be based at our TDS office in Hemel Hempstead. This position will follow our hybrid working policy of a minimum of 2 days a week in the office. Some of the key responsibilities include: • Processing NHOS complaint cases in accordance with prescribed standards and within specified timeframes., • Investigate the evidence and gather additional information when beneficial to the case, assisting the parties in reaching an early, mutually agreed resolution without the need for formal adjudication, where appropriate., • Reviewing complaint cases., • Proactively seek opportunities to assist the parties in resolving the complaint without resorting to adjudication, when possible., • Participate in case investigation meetings and facilitate communication between the ombudsman and the involved parties., • Reach out to customers to obtain their acceptance or rejection of the final decision. To be considered for this opportunity you must: • Be capable of managing multiple tasks simultaneously and prioritizing a heavy workload effectively., • Have excellent communication skills, both written and verbal, with proven proficiency in using Microsoft Word, Excel, and Outlook., • Have experience in analysing data, drawing conclusions, making recommendations, and presenting findings clearly and concisely, both orally and in writing., • Be able to think creatively and find innovative solutions to resolve customer queries., • A strong focus on accuracy and attention to detail, combined with a keen investigative eye. TDS offers a plethora of benefits inclusive of: • 33 days holiday inc bank holidays, • BUPA Private healthcare, • BUPA Wellbeing cash plan, • Pension Scheme, • Additional day off for your birthday, • Plus many more! If you have any questions or would like to find out more information, please feel free to contact me directly. TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.