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Job title: Business Development Manager Location: Dover Salary: c.£52,000 Hours: Monday to Friday, 37.5 hours per week The role: We are seeking a proactive, customer-focused Business Development Manager to join our client's growing team. The role will support the development of general cargo services and play a key part in driving new business opportunities. Benefits: 5 weeks annual leave + bank holidays Birthday leave Free Parking Generous contributory pension scheme Discretionary annual bonus scheme Private Health Care Life assurance Employee assistance programme 3rd party discounts Cycle to work scheme Benefits and reward platform Employee volunteering schemeKey responsibilities as the Business Development Manager would be: Manage daily interactions with general cargo customers, ensuring high levels of service and timely responses Support customer onboarding and align operational requirements across internal teams. Maintain regular engagement to identify service improvements and upsell opportunities Produce and maintain account management plans. Identify and qualify new commercial leads through networking and market insights. Support the preparation of proposals, tenders and customer presentations. Gather operational and financial data to support business cases and forecasting. Contribute to sales pipeline updates and support negotiations. Work closely with other teams to ensure customer expectations are met. Monitor service performance, escalating any issues or improvement needs. Support rate and tariff updates through materials preparation and customer communication. Maintain accurate KPI tracking for general cargo accounts within the CRM. Attend industry and trade events, ensuring leads are captured and followed up. Gather and share market intelligence on competitors, cargo flows and opportunities. Maintain accurate CRM records and prepare routine reports on market activity and customer performance. Assist in developing internal and external presentations and documents. Ensure compliance with relevant quality, safety, security and sustainability standards. Support commercial project delivery by coordinating tasks and monitoring progress. Contribute to discussions on improving service quality and operational efficiency. Support strategic initiatives led by the Head of Business Development.What success would look like as the Business Development Manager: Growth in general cargo revenue year-on-year. Strong customer retention and positive service feedback. Accurate, timely CRM updates and high-quality customer materials. Effective support across proposals, projects, events, and internal activities. Consistent delivery of key reports, insights, and commercial outputs.Experience and skills required: Experience in account management or business development. Strong customer relationship management skills across multiple accounts. Understanding of supply chain operations and basic financial principles. Competent user of Microsoft Office. Ability to engage and influence senior stakeholders. Passion for growth, innovation and developing new supply chain solutions. Confident public speaker and effective external representative. Strong analytical skills with the ability to interpret market data Skilled in negotiation and constructive conflict management. Collaborates effectively with Marketing and cross-functional teams. Inclusive, adaptable and enthusiastic in a fast-paced setting. Strong written and verbal communication skills. Excellent planning, organisation, and attention to detail. Role model for integrity, respect and positive team culture. A full UK driving licence.Desirable: Background in logistics, supply chain or ports (desirable) Project management experience Knowledge of quality, security or food safety standards Understanding of regulatory frameworksNext steps: If this sounds like the ideal position for you and you have the experience outlined above, then please apply and you will be contacted by a member of our team if your CV matches our requirements. If you would like any further information before applying, then please call Ellie - Permanent Consultant on (phone number removed) or email New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles. The role is subject to a medical assessment including a Drug and Alcohol test, and a background security check to obtain a dock pass

We are looking for a proactive, customer-focused Business Development Manager (General Cargo) to join our clients growing Commercial team. This is an exciting, commercial role that supports the development of general cargo services and helps drive new business opportunities across the sector. You will manage day-to-day relationships with customers, generate new leads, commercial proposals, and help deliver the our client’s wider commercial strategy. This is a hands-on, customer-facing role with real impact in shaping the future of their general Cargo operations. If you thrive in a fast-paced environment, enjoy building strong partnerships, and want to contribute to the growth of a key strategic business area, we’d love to hear from you. What You’ll Be Doing Customer Relationship Management • Manage daily interactions with general cargo customers, ensuring high levels of service and timely responses. • Support customer onboarding and align operational requirements across internal teams. • Maintain regular customer engagement to identify service improvements and upsell opportunities. • Produce and maintain account management plans with guidance from the Head of Business Development. Business Development Support • Identify and qualify new commercial leads through networking, market insight, and industry engagement. • Support the preparation of proposals, tenders, and customer presentations. • Gather operational and financial data to support business cases and forecasting. • Contribute to sales pipeline updates and support negotiations by coordinating key inputs. Operational Coordination & Service Delivery • Work closely with Operations, Finance, Engineering and other teams to ensure customer expectations are met. • Monitor service performance, escalating any issues or improvement needs. • Support rate and tariff updates through materials preparation and customer communication. • Maintain accurate KPI tracking for general cargo accounts within the CRM. Market Awareness & Promotion • Attend industry and trade events, ensuring leads are captured and followed up. • Gather and share market intelligence on competitors, cargo flows and emerging opportunities. Reporting & Administration • Maintain accurate CRM records and prepare routine reports on market activity, customer performance, and events. • Assist in developing internal and external presentations and documents. • Ensure compliance with relevant quality, safety, security and sustainability standards. Team & Cross-Functional Support • Support commercial project delivery by coordinating tasks and monitoring progress. • Contribute to discussions on improving service quality and operational efficiency. • Support strategic initiatives led by the Head of Business Development. What Success Looks Like • Growth in general cargo revenue year-on-year • Strong customer retention and positive service feedback • Accurate, timely CRM updates and high quality customer materials • Effective support across proposals, projects, events, and internal activities • Consistent delivery of key reports, insights, and commercial outputs What We’re Looking For Knowledge & Experience • Experience in account management or business development within a commercial environment. • Background in logistics, supply chain or ports (desirable). • Strong customer relationship management skills across multiple accounts. • Understanding of supply chain operations and basic financial principles. • Competent user of Microsoft Office; full UK driving licence required. Desirable: • Project management experience • Knowledge of quality, security or food safety standards • Understanding of regulatory frameworks Management & Commercial Skills • Ability to engage and influence senior stakeholders. • Passion for growth, innovation and developing new supply chain solutions. • Confident public speaker and effective external representative. • Strong analytical skills with the ability to interpret market data. • Skilled in negotiation and constructive conflict management. People & Behavioural Skills • Positive relationship-builder internally and externally. • Collaborates effectively with Marketing and cross-functional teams. • Inclusive, adaptable and enthusiastic in a fast-paced setting. • Strong written and verbal communication skills. • Excellent planning, organisation, and attention to detail. • Role model for integrity, respect and positive team culture. Why Join ? You’ll play a key role in shaping and growing a strategically important part of our business. This is a dynamic role with significant customer interaction, cross department collaboration and the opportunity to make a meaningful impact in the role. Salary: IRO £52k (plus discretionary bonus) Benefits 5 weeks annual leave + bank holidays (pro rata) Generous contributory pension scheme Discretionary annual bonus scheme Private Health Care Life assurance Employee assistance programme 3rd party discounts Cycle to work scheme Benefits and reward platform Free Parking Employee volunteering scheme

Our client is a well-established and very successful freight forwarder offering a global freight service. Operating from a strong financial base and with direct access to the vast resources of a large and successful group specialising in international logistics and distribution. We are now looking for Senior Freight Operations lead to join the team at their offices in Dover. Your role will involve processing and management of a range of European and UK road freight, seafreight and airfreight shipments, all from start to finish, using acquired skills to negotiate commercial pricing, place bookings, accurately raise shipping documentation and manage customer issues The role is a senior role in operations department with responsibility for 2 members of staff Main responsibilities include. • Manage road freight / seafreight / airfreight booking process with customers and suppliers. * Obtain and process pricing enquiries for all forms of transport. * Operate internal operations system, on-line booking and sales platforms, customs documentation. * Manage sales and cost reconciliation on a shipment by shipment basis. * Raise accurate operational documentation such as AWBs, Bills of Lading, Certificates of Origin and EUR1's with great attention to detail. * Face to face customer meetings where required with specific objectives and results to achieve. * Weekly and Monthly reporting on various operational statistics. Taking part in bi-weekly management meetings with company Directors. * Mentoring other team members in best practice and operational skills. In order to apply for the role, you will have. • A knowledge of processing road freight, seafreight and airfreight shipments, ideally in a freight forwarding company, together with commercial pricing experience. * Excellent relationship building skills with both customers and suppliers to maximise all opportunities. * The ability to prioritise, organise & manage time efficiently is essential within a busy operations team. * Attention to detail for the production of shipping documents. * Identifying new business opportunities from your customer base and having the ability to up sell the services on offer. Salary and Benefits • £35,000 + dependent on experience. * 22 days holiday to start plus bank holidays/ Pension

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