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  • Dessert Cafe General Manager
    Dessert Cafe General Manager
    8 days ago
    £27000 yearly
    Full-time
    Northwood

    Krave Dessert Café is looking for an experienced, enthusiastic and driven Café Manager to lead the day-to-day operations of our busy dessert café. This is an exciting opportunity for someone with previous dessert café management experience who is passionate about delivering exceptional customer service, creating memorable guest experiences, and helping to grow an exciting brand. As Café Manager, you will oversee all aspects of the business, from leading the team and maintaining exceptional cleanliness standards to developing children's party packages, driving sales, and contributing to the continued growth of the Krave brand. Key Responsibilities • Manage the daily operation of the dessert café, ensuring smooth and efficient service., • Lead, motivate and develop the front and back of house team., • Deliver outstanding customer service and ensure every guest has an exceptional experience., • Maintain consistently high standards of cleanliness, hygiene and food safety throughout the café., • Manage staff rotas, recruitment, training and performance., • Monitor stock levels, ordering and supplier relationships., • Control labour and food costs while maintaining quality and profitability., • Ensure compliance with all Health & Safety and Food Hygiene regulations., • Handle customer feedback professionally and resolve issues promptly., • Drive sales through promotions, upselling and exceptional service. Children's Parties & Events • Organise and manage children's birthday parties and private events., • Create fun, memorable experiences for children and families., • Coordinate party bookings, staffing and event delivery., • Develop new party packages and themed experiences to increase revenue. Brand Development: Working alongside senior management, you will play an important role in growing the Krave brand by: • Developing new ideas to improve the customer experience., • Identifying opportunities to increase sales and customer loyalty., • Supporting new menu launches and seasonal promotions., • Assisting with local marketing initiatives and community engagement., • Maintaining brand standards across presentation, service and atmosphere., • Helping establish Krave as the leading dessert destination in the area. About You: We are looking for someone who has: Previous management experience within a dessert café, ice cream parlour or similar hospitality environment. A proven track record of leading successful teams. Experience organising children's parties or family-focused events. Strong understanding of brand development and customer engagement. Exceptional leadership and communication skills. Excellent organisational and time management abilities. High attention to detail with a commitment to maintaining exceptional cleaning and hygiene standards. Strong commercial awareness with the ability to drive sales and profitability. Confidence in dealing with customer enquiries and resolving complaints professionally. A positive attitude, strong work ethic and hands-on approach. Food Hygiene Certificate (Level 2 or above preferred). Flexibility to work evenings, weekends and busy seasonal periods. What We Offer: Immediate start. Competitive salary based on experience. Performance-related bonus opportunities. Career progression within a growing hospitality group. Opportunity to help shape and develop an exciting, expanding brand. Supportive, energetic and creative working environment. Staff discounts and company benefits. How to Apply: If you have the experience, passion and leadership skills to take Krave Dessert Café to the next level, we'd love to hear from you. Please send your CV and a short covering letter outlining your experience. Join Krave Dessert Café and play a key role in creating unforgettable desserts, memorable celebrations, and exceptional customer experiences while helping build one of the region's most exciting dessert brands. Benefits: • Company pension, • Discounted or free food, • Employee discount, • On-site parking, • Store discount Work Location: In person

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  • Fishmonger
    Fishmonger
    22 days ago
    £13–£15 hourly
    Full-time
    London

    You are responsible for the sourcing, preparation, display, and sale of fresh fish and shellfish. The role combines technical knife skills with expert product knowledge to process raw seafood and provide high-quality customer service Main Job Responsibilities: 1. Preparation & Processing § Filleting & Deboning: Using specialized knives to scale, gut, fillet, and debone various types of whole fish. § Shellfish Prep: Cleaning, shucking, dressing, and cracking shellfish like crabs, lobsters, and oysters. § Custom Cuts: Trimming and portioning seafood to meet the specific size or recipe specifications of customers and restaurant clients. 1. Sales & Customer Service § Customer Advice: Recommending fish species and cuts, explaining flavour profiles, and suggesting cooking methods or recipes. § Order Fulfilment: Weighing, pricing, and packaging products accurately, while processing cash or card payments. 1. Display & Merchandising § Ice Management: Building and maintaining fresh beds of crushed ice to keep products cool and visually appealing. § Attractive Presentation: Arranging fish, shellfish, and value-added products (like pre-stuffed fillets) to attract buyers. 1. Stock & Hygiene Management § Inventory Control: Taking delivery of fresh supplies, rotating stock to minimize waste, and ordering inventory from wholesalers. § Food Safety: Complying with strict food hygiene and health & safety regulations by keeping tools sterilized, maintaining cold storage temperatures, and disposing of waste properly. Position: Full Time / Permanent Working Pattern: Alternate weekly Schedule [ 5 days or 5 – 6 days /week, 40 to 45 hours/week] Monday to Sunday. Check offer letter for details Shift Timing: 22:00 to 07:00 Hours Location: Billingsgate Market, London E14 5ST until 27th August 2026, post which the job will be in NW10 7TR.

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