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Shield Foods (UK) Ltd is one of the largest independent seafood distributors in London, specializing in fresh and frozen products. A privately owned SME, we have big growth plans and to support that we are currently recruiting a number of positions. We are proud to serve a portfolio of leading Michelin-star restaurants, QSRs and hotel chains across London and nationally. We enable responsible menu choices for high-end food service establishments and partners in the gourmet seafood value chain, through a global network of supply chain partnerships, strategic procurement, and strong technical capabilities that meet and exceed regulatory requirements. You will join a fast-paced, quality-driven environment with a focus on service excellence and sustainability. This is a full-time, on-site role for a Customer Services & Sales Development Executive based in our offices in South Ruislip, West London. This role carries a career development path into Business Development Manager over 12-24 months. (Depending upon experience) We will support you in learning the seafood category, if you don't already know it, and ensure you are exposed to growing commercial opportunities to support on-the-job development. You will be a primary point of contact for customers, responding to enquiries by phone and email, processing orders accurately, and resolving issues in a timely and professional manner. The Executive will support the sales team by maintaining customer records, preparing quotations, developing and tracking new sales opportunities, and following up on leads to drive repeat and new business. You will also take daily responsibility of all customer service for our e-commerce, Hook'd - hookdseafood.com - working with Marketing, Sales, Warehouse, Production, Transport, Stock Control, Sourcing and Finance to drive 5-start customer services at every touch point. In due course, you will be tasked with developing and growing your own accounts, setting the path to step into a Business Development Manager. KEY RESPONSIBILITIES • Process orders accurately; handle queries, amendments and delivery issues end-to-end., • Day-to-day contact for small accounts; spot order-pattern drop-off before it becomes churn., • Management of account pricing and specs., • Creating quotes to the specification set up by commercial colleagues., • Learning and understanding trend / margin reporting., • Coordinate samples and follow up every action step., • Support Hook'd e-commerce order processing: managing web orders through to despatch, courier tracking and delivery queries, and resolving e-commerce customer issues (refunds, replacements, order amendments)., • Any other key customer service and account support needs., • Build and maintain channel target lists in Caterlyst with the Head of Marketing, Commercial Director and field team., • Own the daily “account management” of Hook’d, working closely with the Head of Marketing, • Outbound prospecting by phone and email; qualify prospects on volume potential, current supplier and review timing., • Book qualified meetings for the NAM and BDMs with full briefing notes., • Progressively close smaller independent accounts directly by phone., • Own CRM data quality and produce the weekly pipeline report for the sales meeting. KPIS: • Order accuracy and response times, • Regular CRM prospecting, • Qualified meetings booked per month (target calibrated quarterly)., • New phone accounts opened and their 90-day repeat rate, • CRM data completeness and hygiene., • 5-star customer service on all Hook’d orders COLLEAGUE SPECIFICATION • Ideally 1–2 years’ experience in customer service, telesales or hospitality. If you don’t have that but feel you are a good match to the role, you are welcome to apply. However, food sector interest is essential., • Hungry, resilient and coachable — genuinely wants a sales career and will earn it through activity and quality., • Organised, accurate, numerate and comfortable living in systems all day., • A basic understanding of D2C and e-commerce — online order platforms, despatch and courier processes, and the standards online customers expect — gained through work or genuine familiarity as a user., • Confident on the phone, or clearly capable of becoming so quickly. Fluent in written and spoken English.

We currently have an opportunity for a talented Joinery Design Co-Ordinator to join the Concept Bespoke team. This will be a role working closely with the Joinery Project Managers to ensure projects are run efficiently and effectively. As Design Co-Ordinator, you will enable a smooth design development phase by preparing drawings and controlling the process through setting standard details, control of drawing status, creating and populating trackers/schedules which are shared externally and internally and managing procurement and tracking of joinery components. Main Responsibilities: • Attend design workshop meetings, • Conduct accurate site surveys, • Produce detailed Auto CAD shop drawings compliant with client intent and building standards, • Assisting with pre-production administration including updating trackers/schedules, • Preparation of samples for sign off, • Conduction accurate take offs for procurement of materials/components, • Agreeing standard details at the project start and checking that the design team are compliant with intent before handing over drawings to the Joinery Manager for final review, • Research and provide information for specification changes or solutions to clients design intent, • Initially review client comments and report design time/cost variations to joinery manager, • Provide commentary on shop drawings to the factory RFI’s, • Provide installation guidance and be point of contact for site should they require more information, • Provide technical guidance on joinery components to the internal team and liaise with suppliers to receive and incorporate correct technical data into our designs, • Coordinate logistics for externally finished joinery components e.g. metal finishing, • Coordinate joinery components issued to factory or site separately e.g. ironmongery Administration • Communicating with suppliers for technical support, • Take off and populate ironmongery, sample, components and finishes schedules, • Compile quotations for components and ironmongery for purchase, • Track delivery of components and ironmongery, • Gather information on lead times for components such as wallpapers, fabrics, ironmongery etc., • Collate information and create O&M manual drafts for sign off, • Produce As built drawings Skills and Abilities • Excellent communication with project stakeholders, • Extensive knowledge of joinery design and manufacturing processes, • Proficient in Auto CAD and producing drawings for bespoke joinery, • Proficient in Excel, • Ability to effectively communicate design ideas, • Effectively manage time in order to keep on top of drawing programmes and releases, • Confident oral and written skills, • Forward planning to avoid programme failures, • Site surveys when required Hours: Monday-Friday 8am-5pm Benefits: 33 days Annual Leave (Including Bank holidays) Employee Ownership Trust (EOT) bonus Performance bonus Holiday accrual scheme Private medical insurance scheme Pension scheme Bike to work scheme Employee Assistance Programme Benefits: • Additional leave, • Bereavement leave, • Casual dress, • Company pension, • Cycle to work scheme, • Discounted or free food, • Employee discount, • Free parking, • On-site parking, • Sick pay

Were a multi award-winning contract catering company, with a team oftrained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for an experienced General Manager to join our team. This is GM position available from Monday to Friday, 40 hours per week. Inspired by food and passionate about provenance, youre a proactive team leader with plenty of creative ideas, ready to adapt to a dynamic business environment. With existing kitchen management skills, youll be responsible for managing and monitoring all areas of service and standards, including budgetary controls and targets. Whether planning for innovation, attending BM Caterers forums, or implementing our concepts and menus, youll bring a level of professionalism and commitment to the development of yourself and your team, ensuring the highest standards of customer service and care. Ideally you will have 2-3 years of experience working in contract catering or hospitality, managing a team to achieve targets and client satisfaction.You will be skilled and knowledgeable about food production, service and managing cost controls. You may already hold a Hospitality Diploma/NVQ equivalent with Food Safety at Level 3 and Health & Safety at Level 2, or equivalent. BM Caterers are committed to supporting and developing you to further your career with us. Our benefits include: • An annual day off for your birthd...

Catering Manager Contract: Professional Services, Production & Technology Location: West Drayton, UB7 8JL Hours of work: 40 (Monday - Friday) Contract Type: Permanent We are seeking a Head Chef to lead a busy Restaurant, delivering a high-quality breakfast and lunch offer from Monday to Friday. This role is responsible for the overall organisation and control of the kitchen operation, and the kitchen team, with a strong focus on strategic planning to drive growth and profitability. Job Description We are looking for a hands-on professional who can lead and be actively involved in cooking and food production while managing operations within agreed budgetary guidelines. The role requires ensuring full compliance with client, company and statutory regulations, while developing the business in line with current high street and food service trends and building strong client relationships Key Responsibilities • Organise and control all aspects of the catering operation, with strategic planning for growth and profitability. • Supervise and control meal production in line with budgets, client requirements, company policies and statutory regulations. • Plan, coordinate and order all food requirements using nominated suppliers., • Ensure food is produced to the highest quality and service standards, using current cooking techniques and new commodities. • Develop and progress the business in line with high street trends and new initiatives., • Actively seek new business and sell innovative ideas and initiatives to the client., • Ensure prompt service of meals to company standards and client satisfaction., • Maintain contract profitability and ensure meals and services meet agreed cost standards. • Stock Management and control Professional and Personal Competencies/Qualifications • Previous experience in a similar Head Chef or a Chef Manager role., • Solid experience in hospitality food production., • Ability to work unsupervised and lead the catering operation., • Level 3 Food Safety., • Clean and well-presented with a professional approach., • Pleasant, engaging and effective team member., • Demonstrated minimal absence in work history The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our _Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

Retail & Catering Manager - TESC Wathgill £33,408 per annum 40 hours per week We're looking for an experienced, hands-on Retail & Catering Manager to lead a busy, fast-paced operation at TESC Wathgill. This is a fully accountable, dual-role position, combining retail leadership with active involvement in the kitchen. The successful candidate will be a chef-qualified operator who is confident cooking, leading from the front, and maintaining high standards across both retail and catering. What You'll Be Doing • Managing the day-to-day retail and catering operation, ensuring smooth and efficient service, • Leading from the front in the kitchen, supporting food preparation, cooking, and service when required, • Delivering high-quality food and an excellent customer experience, • Leading, motivating, and developing your team, • Managing budgets, labour, stock, and financial controls, • Driving Health & Safety and Food Safety compliance, • Building strong client relationships and continuously improving service, • Overseeing menu planning, food production, and waste controlAbout You, • Experience in a Unit Manager, Retail Manager, or Catering Manager role within a food-led environment, • Chef qualified with the ability and confidence to cook and support kitchen operations as needed, • Strong lead...

Hygiene Manager (Food Production) - Largest biscuit factory in Europe We're recruiting for a Hygiene Manager to take ownership of cleaning and food safety standards within a fast-paced food production environment. This is a key operational role where you'll lead a team of around 30, ensuring all production areas and machinery are cleaned safely, effectively, and in line with strict hygiene and compliance standards. If you come from food manufacturing and understand the importance of hygiene in keeping production running safely and efficiently, this is a role where you can make a real impact. The Role Lead, manage and develop a team of ~30 hygiene operatives Take full ownership of hygiene standards across production areas Oversee the safe strip-down, cleaning, and reassembly of machinery Ensure compliance with food safety, hygiene, and H&S procedures Manage the correct use of chemicals and cleaning equipment Support site operations in maintaining safe, efficient production Identify risks, resolve issues, and drive continuous improvement What We're Looking For Experience as a Hygiene Manager or Supervisor within food manufacturing / FMCG Strong understanding of food safety and hygiene standards (HACCP) Experience cleaning production machinery and equipment Knowledge of COSHH and safe chemical handling Proven experience leading teams in a production environment Organised, proactive, and confident working in a fast-paced setting Why Apply? Monday-Friday working pattern Key leadership role within a live production environment Real ownership of hygiene standards on-site Stable, long-term contractBenefits include: Virtual GP access Financial wellbeing support & early pay access Flexible lifestyle benefits platform Ongoing training and development Interested? If you're currently working in food manufacturing hygiene and ready to step into (or continue in) a leadership role with real responsibility, get in touch for a confidential chat. RG Setsquare is acting as an Employment Agency in relation to this vacancy

Founded in 2003 Wasabi's vision is to lovingly create and serve delicious Asian food for a busy nation. Wasabi now has 42 thriving restaurants across London and major UK cities and 4 in New York and in 2019, we introduced Wasabi Home Ben to the grocery channel , launch ing exclusively in Sainsbury's . Building on that success, the grocery business broadened its reach to Tesco in September 2022, followed by exciting launches in Co-op and Morrisons in 2024. Wasabi grocery has seen phenomenal growth and is now a £62m RSV brand. Wasabi proudly stands as the No. 2 chilled ready-meal brand in the market , consistently attracting new customers to the category through an innovative East Asian range. Wasabi's menu is celebrated for its unique character, exceptional freshness, and bold flavours. Our diverse range is designed to delight a wide audience, delivering both comfort and excitement with every bite. We have an ambitious 5-year growth strategy, focusing on new restaurants, franchise partnerships, and international expansion. As we prepare for our next phase of growth and innovation, we have an incredibly exciting opportunity for a Restaurant Marketing Manager to join our Marketing Team based in Park Royal. The Role: The Restaurant Marketing Manager is a senior delivery leader within the Wasabi marketing team, responsible for translating the agreed restaurant marketing strategy into high-impact campaigns, channel plans, and customer initiatives. This role owns the day-to-day delivery of restaurant marketing activity, from integrated campaign management and social channel execution to go-to-market planning, ensuring all work is insight-led, creatively strong, and delivers against agreed commercial KPIs. Working closely with the Marketing Director and cross-functional teams, this is a hands-on role that demands both strategic understanding and executional excellence. The right candidate is comfortable moving between a campaign brief and a performance dashboard, and thrives in a fast-paced, lean team environment where initiative and commercial instinct are valued as much as process. Key Responsibilities: Campaign planning & Delivery Translate the agreed restaurant marketing strategy into integrated annual and campaign-level marketing plans, ensuring alignment to business priorities Lead development and execution of 360 marketing campaigns from brief through to evaluation; managing timelines, budgets, agency relationships, and cross-functional sign-off Own the Restaurant Marketing Calendar, ensuring all activity is sequenced effectively against commercial priorities and key trading occasions Embed a robust post-activity analysis process, ensuring learnings are captured and fed back into future planning Creative Executive & Agency Management Brief, develop, and deliver campaigns within the established creative platform and brand guidelines, ensuring consistency across all customer touchpoints Champion bold, distinctive creative thinking within the agreed brand framework, pushing agency partners to deliver work that cuts through Manage day-to-day relationships with creative, media, and production agencies, setting briefs, managing feedback cycles, and maintaining high output standards Digital & Social Media Own the day-to-day management and growth of Wasabi's restaurant social media channels (Instagram, TikTok, and others), executing against the social strategy set by the Marketing Director Manage CRM and loyalty marketing, owning customer lifecycle communications through the Wasabi app and owned channels to drive frequency and retention Plan and manage performance marketing activity (paid social, paid search) in support of campaign and commercial objectives Drive delivery channel marketing on aggregator platforms (Uber Eats, Deliveroo, and others) — managing promotional activity, brand visibility, and platform performance Go-to-market execution Lead go-to-market planning and execution for new product launches, working closely with the Food team to ensure strong commercial and creative cut-through Contribute customer insight and campaign learnings to the NPD/EPD pipeline process, acting as the voice of the customer in food development conversations Local Store Marketing Develop and manage the LSM toolkit, translating the central LSM strategy into practical, impactful materials and resources that empower restaurant teams to market locally Work with Area Managers to build operational understanding of marketing-led sales drivers and ensure local execution is consistent with brand standards Insight, Performance & Reporting Champion a customer-first approach using data, research, and behavioural insight to sharpen campaign decisions and channel plans Own campaign performance tracking, reporting against agreed KPIs and using data to continuously optimise activity in-flight and post-campaign Work closely with the Customer Insights Manager to surface growth opportunities and bring insight to bear on briefs and strategy Stakeholder & Cross-functional Collaboration Build strong working relationships across Operations, Finance, Food, and Grocery Marketing, ensuring alignment and shared ownership of marketing plan Collaborate with the Grocery Marketing team at relevant touchpoints to maintain a coherent omnichannel brand experience Represent marketing effectively in cross-functional forums, communicating plans, results, and priorities clearly to non-marketing stakeholders Budget management Manage the day-to-day restaurant marketing budget with commercial discipline, tracking spend against plan and ensuring strong ROI Provide timely financial reporting to the Marketing Director, flagging risks and opportunities as they arise Our Requirements: We are looking for a commercially minded, hands-on marketing professional with a proven track record of delivering impactful campaigns and managing digital channels in a QSR, multi-site hospitality, or retail environment. This individual combines strong executional capability with digital fluency and real commercial instinct; comfortable managing multiple workstreams at pace in a lean team where you are as likely to be doing as directing. Proven experience in a senior marketing role within QSR, multi-site hospitality, or retail Strong campaign management capability, able to take a brief from insight through to execution and rigorous post-campaign evaluation Demonstrated ability to deliver against commercial KPIs including revenue, transactions, and ROI Strong agency management skills, able to write effective briefs, manage creative development, and hold partners to high standards Commercially astute, with experience managing and optimising marketing budgets Hands-on digital and social expertise, managing social channels, performance marketing, and CRM/loyalty programmes Genuinely social media fluent with experience in influencer and creator marketing, and a clear understanding of how to build brand reach through authentic, user-generated content Highly collaborative and able to work effectively across Operations, Finance, Food, and other functions without losing momentum Excellent organisational skills; able to manage multiple priorities and deliver at pace without compromising quality Comfortable in a fast-moving, lean-resource environment; resourceful, resilient, and solutions-focused A genuine passion for food, hospitality, and building brands that people love In return we provide: A great working environment Pension scheme Target Bonus Refer A Friend Scheme Free Sushi or hot food (vegan options available) 50% discount in our Branches Employee Assistant Programme Hybrid working model Long Service Awards Wagestream - a financial wellbeing benefit that lets you access your pay as you earn it in real time and manage savings Life Assurance Electric Vehicle Scheme through Octapus Cycle To Work Free on-site parking A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox and The opportunity to develop your skills within a growing company. Our people make us who we are. Join a company where you'll have the opportunity to work for a growing company and build a real career. COME ROLL WITH US! TPBN1_UKCT

Join Our Technical team at The Compleat Food Group! Were excited to offer an excellent opportunity for Hygiene Manager to join our dedicated technical team at Harvey & Brockless in London. About The Compleat Food Group At The Compleat Food Group, were proud to be a food business built on purpose and passion. Formed in 2021, were on a mission to createFood to Feel Good - great quality, tasty and affordable food that people love to eat. Were home to some of the UKs most exciting and loved food brands, includingWalls Pastry, Pork Farms, Wrights, The Real Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, andHarvey & Brockless. Alongside our branded portfolio, were a leading supplier of delicious own-label pastry, sweet bakery, party food, olives and antipasti, added-value egg products, continental meats, dips and sauces and plant-based food to the UKs major retailers, as well as across foodservice. Withover 6,000 talented colleagues across 17 sites, and an annual turnover of £1.3bn, were united by a shared ambition to shape the future of food for the better. We are backed by European private equity firm PAI Partners. Working Hours: Monday Friday: 8pm 5am Location: London - Battersea Salary: £50,000 per annum DOE Job Purpose: The role is responsible for ensuring that all factory equipment and the production environment are maintained to a high standard of cleanliness in accordance with business and customer codes of practice. The position works collaboratively within a team structure and closely with the Operations, Technical, and Engineering departments to ensure hygiene standards are consistently maintained and continuously improved where applicable. Key Duties & Responsibilities: Ensure effective hygiene management across the factory, including cleaning systems, schedules, procedures, and correct chemical usage. Maintain IOSH or NEBOSH certification and conduct Risk Assessments, Safe Systems of Work, and COSHH assessments, ensuring full compliance and up-to-date documentation. Ensure compliance with customer and regulatory standards, including SOPs, Codes of Practice, Food Manufacturing Standards, and BRCGS requirements. Monitor microbiological standards and trends, applying Root Cause Analysis (RCA) to investigate and resolve adverse results. Maintain accurate departmental documentation and reporting, ensuring alignment with customer and internal requirements. Promote cross-department collaboration with Operations, Technical, and Engineering to improve operational efficiency and address issues such as water ingress and equipment damage. Knowledge, Skills & Experience: Food Science graduate (or related field) Advanced Food Hygiene certified 3+ years supervisory/management experience in food hygiene Benefits: 2 Employee Volunteering Days per year Online and High-street retailer discount scheme Employee well-being and community support groups Informal and Formal training opportunities with personalised online LMS platform Charity Initiatives and Team events 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support) Physical Wellbeing Benefits Free on demand exercise hub and various gym discounts. Online Wellbeing benefits Free Financial wellbeing mortgage calculators The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace. We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves to work. As an equal opportunitys employer, we provide all the support you need to succeed. Contact us with any questions about Diversity & Inclusion or accessibility during the application process. Recruitment Agencies: We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition team. REF-229 333 TPBN1_UKTJ

Maintenance Manager Location:Southall, England, United Kingdom Salary: Up to £71,000 + Benefits About the Role We are seeking an experienced and driven Maintenance Manager to support the Engineering Manager in leading the site's engineering function and developing a high-performing team. This role is key to transforming the site from a reactive "repair culture" to a proactive continuous improvement environment, improving equipment reliability, operational performance, and overall efficiency. You will lead from the front, embedding best practices, strengthening technical capability, and ensuring full compliance across all engineering activities. Key Responsibilities Maintenance & Operations Lead planned preventative maintenance (PPM) to maximise plant efficiency and reduce downtime Ensure rapid and effective resolution of breakdowns impacting production Drive improvements in equipment performance using continuous improvement techniques Support installation and commissioning of new equipment Maintain site infrastructure, utilities, and plant rooms to required standardsCompliance & Safety Ensure all engineering activities comply with health & safety, legal, and environmental standards Promote a strong site safety culture, including safe systems of work and machine guarding Maintain audit readiness with high standards of hygiene, compliance, and documentation Manage contractors and ensure adherence to company policies Maintain accurate SOPs, risk assessments, and statutory inspection recordsContinuous Improvement Drive the shift towards proactive maintenance strategies Apply lean principles to improve reliability, efficiency, and productivity Monitor engineering KPIs and utilities, identifying opportunities for improvement Ensure effective spare parts management to support operationsLeadership & People Development Lead, coach, and develop a team of engineers to build capability and engagement Set clear expectations and manage performance effectively Promote strong communication across shifts through regular team engagement Support training, development, and succession planning Foster a culture of accountability, teamwork, and continuous learning Manage attendance, holidays, and working hours in line with business needs Ensure full compliance with training requirements Recognise and reward positive performance and behaviours About You Experience & Skills Proven experience in a maintenance leadership or supervisory role Strong background within manufacturing or food production environments Solid understanding of health & safety and statutory compliance Experience managing both planned and reactive maintenance Strong leadership, communication, and problem-solving skills Demonstrated ability to drive continuous improvement and cultural changeQualifications HNC (or equivalent) in Mechanical or Electrical Engineering (preferred) NEBOSH Certificate (or equivalent) highly desirable Why Join Us? Opportunity to drive real change across a key operational site Develop and lead a high-performing engineering team Work within a forward-thinking, improvement-focused environment Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy

Maison Gigi, a beloved family-run French bakery, is renowned for its exquisite patisserie, specialty coffee, and delightful grab-and-go options. Inspired by the rich traditions of regional French cuisine, were passionate about sharing authentic flavours with our loyal customers. As we expand our QSR operation and win the trust of more catering clients, we are looking for a new shop manager in our Victoria Street branch. This is a key leadership role for someone who understands both premium café culture and quick-service efficiency. Role Overview The Manager will be responsible for the smooth and profitable operation of Maison Gigi . You will lead and develop the teams, maintain high standards across service and product quality, and ensure all outlets operate in line with the brand values. This role requires strong hands-on leadership, operational excellence, and an ability to adapt between a boutique café and a fast-paced QSR environment. Key Responsibilities Operational Leadership Oversee day-to-day operations for Maison Gigi and Catering production Ensure consistent delivery of high-quality coffee, food, and guest experience Manage stock ordering, supplier relationships, and inventory levels Implement and maintain operational systems, SOPs, and hygiene standards Ensure compliance with all health & safety and food safety requirements Team Management Recruit, train, and coach baristas and service staff Lead by example with a positive, hands-on leadership style Create weekly rotas aligned with business needs and labour targets Conduct regular performance reviews and support staff development Customer Experience Maintain a warm, welcoming environment that reflects the Gigi brand Handle guest feedback professionally and proactively Ensure service speed and consistency Financial Accountability Manage budgets, labour costs, and daily sales reporting Drive revenue growth through upselling, product knowledge, and brand standards Identify opportunities to improve efficiency and profitability Brand & Quality Standards Uphold Maison Gigis premium identity and atmosphere Ensure fast, consistent QSR-style service without compromising quality Work closely with senior leadership on menu updates, staffing needs, and operational improvements Requirements 23+ years experience managing a café, coffee shop, or QSR operation Strong knowledge of specialty coffee and café culture Experience managing teams of 10+ across multiple roles Excellent communication and people leadership skills Ability to operate independently and make sound decisions Strong organisational and time-management skills Confident working with budgets, rotas, and KPIs Positive, energetic, and solutions-focused mindset TPBN1_UKCT

More About The Role From a Bradford market stall to one of the UK's largest supermarkets, we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and through a home delivery service. At Morrisons, we’re proud to be The Market Street Grocer. We do things differently. We don't just move boxes from trucks to shelves; we are food makers and shopkeepers. From our skilled butchers and bakers to our vibrant counters and fresh produce displays, providing honest, high-quality, fresh food is at the very heart of what we do. We love what we do, and we want you to love it too. As a Fresh Food Manager, you’ll be the custodian of our famous Market Street and fresh departments. This isn’t a sit behind a desk kind of job; you’ll be right out there on the floor, working alongside our craft specialists, ensuring our displays look spectacular, and keeping our fresh food looking irresistible. Reporting into the Store Manager, you’ll take full ownership of the preparation, presentation, and commercial performance of all fresh and counter departments. Your main objective is to ensure impeccable product quality, outstanding availability, and market-leading standards, while coaching your team to deliver the friendly, expert service that keeps our regulars coming back week after week. What you'll be doing day-to-day: Leading with Passion: Inspiring, coaching, and developing a team of craft specialists (butchers, bakers, fishmongers) and fresh food colleagues to take pride in what they do. Driving Fresh Excellence: Ensuring breath-taking visual merchandising on our counters and produce beds, keeping food looking fresh, appealing, and beautifully legally compliant. Managing the Numbers: Taking sharp responsibility for your departments' sales, cold-chain integrity, intricate stock control, and tight labour budgets. Fresh food moves fast, so managing waste and markdown strategy is key to a profitable operation. Keeping it Safe: Maintaining the highest standards of food safety, hygiene, and temperature control (keeping those Food Hygiene Ratings top-tier across all preparation environments). Putting Customers First: Encouraging your team to share their food passion and expertise with customers, creating a bustling, authentic market-day atmosphere. More About You You don’t just love food; you understand how to run a complex, fast-moving, high-volume fresh retail operation. You're a people person with a real appreciation for food craftsmanship, an eye for exceptional standards, and the commercial sharp-wittedness required to manage short shelf-life products. We’re looking for someone who has: Proven leadership experience: From a fast-paced retail fresh department, high-volume food production, or commercial catering/kitchen environment. A strong commercial mindset: You understand how to manage yield, drive counter sales, spot seasonal trends, and keep a relentless grip on food waste and shrinkage. A hands-on, roll-up-your-sleeves attitude: You love being in the thick of it on the shop floor, thrives on the morning set-up rush, and takes pride in a perfectly dressed counter. Brilliant communication skills: With the ability to lead skilled tradespeople, coach general assistants, and engage passionately with our customers. A genuine pride: For delivering top-quality, fresh British produce and a memorable shopping experience.We are an equal opportunities employer and welcome applications from all sections of the community. More About Us At Morrisons, we’ve always done things a bit differently. Our story started all the way back in 1899 as a humble egg and butter stall in Bradford market. 127 years later, we’re one of the UK’s leading supermarkets, but we’ve never lost that independent shopkeeper spirit. At just under 500 stores across the UK, our retail colleagues work as one team to feed the nation and provide a memorable shopping experience. We’re a team of over 90,000 down-to-earth, hard-working people. We care about fresh food, friendly service, and looking after each other. What truly sets us apart is that we don’t just move boxes from trucks to shelves, we are food makers and shopkeepers. As the UK's second largest food manufacturer, we source directly from British farmers, process meat in our own abattoirs, and prepare fresh food right in front of our customers. From our vibrant store displays to the hot meals served in our Cafes, we take massive pride in feeding the nation honest, high-quality, fresh food. As we own our own supply chain, including manufacturing sites, flower hubs, and logistics networks, the career paths here are varied. We are deeply committed to learning and development, ensuring that if you have the drive to progress, we will give you the tools, courses, and support to go as far as you want to. We don't overcomplicate things. We work hard, we look out for each other, have a laugh along the way, and take immense pride in the food we sell and the communities we serve