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The Opportunity We are working exclusively with a well-regarded and growing business to appoint an IT Service Desk Manager. This is a key leadership hire within a business that takes genuine pride in the quality of its service, its team culture and its commitment to doing things the right way. The business has a strong set of values — success, passion, care, integrity and teamwork — and they are looking for someone who naturally embodies these. If you are a technically strong IT professional who is ready to step into or build on a leadership role, and you want to be part of a team that genuinely cares about both its people and its customers, this is worth a serious look. The Role The IT Service Desk Manager will lead and actively participate in the delivery of technical support across a team of 6 to 8 support staff, providing high-quality service to contracted customers and internal employees. The role combines operational leadership with genuine hands-on technical involvement — this is not a purely managerial position. You will act as the senior escalation point for complex or high-priority issues, set the standard for best practice across technical processes, service delivery, security controls, documentation and customer engagement, and foster a culture of continuous improvement, accountability and professional development within the team. Key Responsibilities Team Leadership & Management • Lead, mentor, support, and develop helpdesk staff in both technical and customer service skills, • Oversee daily ticket allocation, prioritisation, and workload balancing across the team, • Conduct regular performance reviews, coaching sessions, and team meetings, • Support recruitment, onboarding, and ongoing staff development plans, • Promote a collaborative and positive team culture with clear expectations for service quality Hands-On Service Delivery & Escalation • Act as the primary 3rd-line technical escalation point, troubleshooting and resolving complex or high-impact incidents directly, • Lead by example, working alongside engineers to demonstrate best practice in both troubleshooting and support techniques, • Take ownership of priority incidents, managing response, communication, and escalation, • Perform periodic reviews of ticket handling quality, troubleshooting standards, and customer communication, coaching the team based on real examples, • Shadow support engineers on selected tickets to observe workflow, guide approach, and reinforce best-practice methods in real time, • Engage directly with customers during priority incidents or sensitive escalations to manage expectations and ensure positive outcomes, • Ensure consistent technical standards across device builds, onboarding processes, patching, backup, and security controls, working to refine and improve where needed Service Delivery Management • Ensure support requests are worked and resolved in line with SLA commitments, • Monitor ticket queues, response times, resolution quality, and customer satisfaction, • Maintain and improve internal knowledge base content, runbooks, and documentation, • Oversee internal IT support for employees in line with internal SLAs What We're Looking For Essential • Experience leading a technical support or helpdesk team, • Strong Microsoft 365 and Windows endpoint administration skills, • Excellent understanding of networking fundamentals and security best practices, • Excellent organisational, analytical, and communication skills, • Customer-centric mindset with the ability to remain calm under pressure Desirable • Experience in an MSP or IT services organisation, • ITIL Foundation or equivalent certification, • Experience using PSA/ITSM platforms such as HaloPSA Personal Attributes • Strong communication skills — clear, professional and personable, • Highly organised with the ability to manage competing priorities, • Able to use initiative and make sound decisions independently, • Presentable and professional in client-facing situations, • Strong team player with genuine leadership capability, • Flexible, reliable and punctual

Sending booster, surgery, and event reminders to foster caregivers. Cleaning and feeding animals in foster care when necessary. Maintaining stock and tidiness in foster holding.

Swiis Foster Care England is looking for a Deputy Home Finding Team Manager based in Bristol City Centre. This permanent role involves supporting the Home Finding Team in coordinating foster placements for children and young people, ensuring they receive safe and nurturing homes. A competitive salar

Tact Fostering is seeking a Senior Supervising Social Worker to provide trauma-informed support to foster carers and children. You will supervise and support a diverse range of foster families, ensuring positive outcomes for children. The ideal candidate must hold a social work qualification, have e

Sending booster, surgery, and event reminders to foster caregivers. Cleaning and feeding animals in foster care when necessary. Setting up cages for fosters coming back to the shelter.

Bromley have a diverse group of children who need foster care and we welcome foster carers from a wide variety of backgrounds. We know that fostering is immensely rewarding for both our foster carers and our children. Our foster carers come from all walks of life just like the children and young peo

You will provide crucial support to Foster Carers, ensuring the well-being of both foster carers and the children they care for, operating from an office rated 'Good' by Ofsted.

Coram is seeking an IRM Legal Adviser to provide legal advice to caseworkers and panel members regarding foster carers and adopters.

Swiis Foster Care is seeking a candidate with the appropriate work ethic and experience to join our Home Finding Team based in Bristol. You will support the Home Finding Team Manager in the coordination and management of the central home‑finding function for Swiis Foster Care. If you are an experi

The role focuses on providing direct support to foster carers and ensuring high-quality care for children. Rising Stars Fostering Limited is seeking a full-time Supervising Social Worker located in Harrow, UK.

An opportunity has arisen for a suitably qualified Social Worker to join East Dunbartonshire Health & Social Care Partnership’s Joint Learning Disability Team. The post is based within the Kirkintilloch Health and Care Centre. The Joint Learning Disability team provides a full range of health and

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 52-week non-sessional post i.To assist in the provision of a high quality cleaning service within Council buildings.Please download the Job Outline/Pers

Unity is advertising this opportunity on behalf of our client.All applications will be directed to our client.Are you an experienced cleaner looking for flexible work that fits around your life?.Whether you’re looking to fill gaps between other jobs or build a full-time income on your terms, this

Unity is advertising this opportunity on behalf of our client.All applications will be directed to our client.Are you an experienced cleaner looking for flexible work that fits around your life?.Whether you’re looking to fill gaps between other jobs or build a full-time income on your terms, this

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 40-week sessional post i.Monday - Thursday, 16:00-18:00.This post is open only to current employees of East Lothian Council (this includes agency/casual

Relief Social Care Worker, St Brendans (3066). You should also have SVQ Level III in Care (or equivalent), in the absence of this you must have the ability to undertake and achieve this qualification - 36 months after registration with the SSSC.

Undertaking Child and Family Assessments, Parenting Assessments, Sibling Assessments and Risk and Protective Carers assessments. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable.

Social Care Worker, St Brendans. You should also have SVQ Level III in Care (or equivalent), in the absence of this - you must have the ability to undertake and achieve this qualification - 36 months after registration with the SSSC.

Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable.

To discuss this role or any other Qualified Social Care roles in South please contact Kelly Stock at Eden Brown on / or email your CV to:.

Undertake comprehensive fostering assessments (Form F) for prospective foster carers in line with national fostering regulations and standards. Contribute to the continuous improvement of the service, supporting recruitment and retention of high-quality foster carers. Aftercare service delivered by

To undertake assessments of risk and care needsin relation to service usersand carers so that, within relevant legislation, appropriate action is taken, monitored and reviewed effectively. Careers in SEND in local authorities. Let

Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable.

To discuss this role or any other Qualified Social Care roles in the South please contact Pallavi Gupta at Eden Brown on or email your CV to:.

Relevant qualifications such as an NVQ/QCF Diploma in Health and Social Care Level 2 or 3 are required. You will play a crucial role in improving the lives of individuals with Autism and work in a dynamic, positive environment that fosters creativity and innovation.

Keep accurate records, follow care plans, and report safeguarding concerns promptly. Previous experience working with young people, care leavers, or those with complex needs. Support with daily living tasks including budgeting, cooking, cleaning, and self-care.

We are seeking experienced, calm, and resourceful relief support workers for the Durham region.You will provide person-centred support to individuals with learning disabilities and complex needs, helping them achieve personal development.Key skills include positive communication, engagement, and unc

Care management Knowledge of the statutory and legal frameworks. MHA '83, MCA, HRA,Care Act, etc. Risk assessment and care management.

Adult’s Social Worker, Senior/Advanced Practitioner, Safeguarding Team, Aylesbury .Pay rate to £38 per hour Contract role, Safeguarding Team Pertemps are recruiting for an experienced Adult’s Social Worker in Buckinghams

Demonstrate and model good practice that reflects a commitment to relationship and strengths-based practice, in collaboration with adults, their families, and carers. As a corporate parent, all council employees are responsible for ensuring the well-being and positive outcomes of Medway's care-exper

To support and assist the provision of high-quality adult social care for older people and adults within national and local policy guidelines by assessing and meeting the care needs of adult citizens in the district. Aftercare service delivered by Candidate Care Team. Assessments, reviews, care-plan

Contribute to the delivery of a highly effective Adult Social Care Safeguarding Team in an efficient manner. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable.

Our client Somerset council is looking for a Children's Social Worker to join their Kinship care team. Within the Service, Children and Young People's Social Care Team provide services to "Children in Need", children subject to Child Protection Plans, Children "Looked After" and consultancy across E

Qualified Social Worker with relevant experience in Adult Social Care.

Aftercare service delivered by Candidate Care Team. Build strong, supportive relationships with children, families, and carers to promote stability and positive outcomes. PAYE payroll option with additional benefits including holiday pay, healthcare, pension plus more.

Previous experience within Adult Social Care / Complex Care. This is an excellent opportunity for a qualified and confident practitioner who has successfully completed their ASYE programme and has experience working within adult social care and complex case management. Completing Care Act Assessment

Must have significant post-qualified experience in adult social care.

Children subject to care proceedings. Care planning, permanence, and pathway planning. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable.

To discuss this role or any other Qualified Social Care roles in South please contact Kelly Stock at Eden Brown on / or email your CV to:.

Aftercare service delivered by Candidate Care Team. Develop and review care plans tailored to individual needs. PAYE payroll option with additional benefits including holiday pay, healthcare, pension plus more.

Aftercare service delivered by Candidate Care Team. To support and assist the provision of high-quality adult social care for older people and adults within national and local policy guidelines by assessing and meeting the care needs of adult citizens in the district. PAYE payroll option with additi

Assisting with the completion of care plans, risk assessments, reviews and incident & accident reporting, as well as ensuring these documents are strictly adhered to by yourself and your colleagues. Providing physical and emotional support to the children and young people, which may include help

Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable.

Pay rate to £38 per hour Contract role – Fostering Friends and Family Team Pertemps are recruiting for an experienced Children’s Social Worker in Buckinghamshire This is to work in a Fostering Friend