Technical Support Engineer
28 days ago
£27560–£32750 yearly
Full-time
Reading
Job Overview
We are seeking a skilled IT Support professional to join our team. The ideal candidate will provide technical assistance and support to our internal users, ensuring smooth operations of our IT systems.
Duties - Provide technical support to end-users on various IT issues - Manage and maintain Active Directory accounts - Troubleshoot hardware and software problems - Assist with network configurations and troubleshooting - Utilise Jira and Remedy for issue tracking and resolution - Analyse and resolve technical issues promptly - Support Windows Server environments - Assist in maintaining computer hardware and software inventory
Qualifications - Proficiency in technical support and troubleshooting - Knowledge of computer networking, TCP/IP, and operating systems - Experience with Active Directory management - Familiarity with Jira and Remedy for issue-tracking - Ability to analyze and resolve IT problems efficiently
Job Type: Full-time
Pay: £27,560.00-£32,750.00 per year
Education:
A-Level or equivalent (preferred)
Experience:
Technical support: 1 year (preferred)
Customer service: 1 year (preferred)
Work Location: Hybrid remote