Account Manager
6 days ago
City of London
Who We Are: TrustedTech is a leading Microsoft Cloud Solution Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Microsoft Support Services for medium and enterprise-sized businesses. Our robust team of in-house, U.S-based Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program. Prioritizing a people-centric mission, TrustedTech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment. TrustedTech is the fastest-growing Microsoft Partner globally, with a presence in the UK and Europe for just over two years. Our continued success is built on relentless customer focus, innovation, and a world-class team. Youâll be joining a high-energy, high-impact organisation with the opportunity to make the role your own and directly influence our growth across the region. Role Overview: The Account Manager (Cloud Sales) is responsible for managing, retaining, and expanding a portfolio of customers, with a strong focus on the Microsoft cloud ecosystem. This role combines day-to-day account ownership with enterprise-level sales discipline, including structured account planning, multi-stakeholder engagement, and complex renewal and expansion motions. The ideal candidate has hands-on experience working within the Microsoft ecosystem (Microsoft 365, Azure, CSP) and is comfortable supporting larger, more complex environments than typical SMB accounts. This role provides a clear development path toward Senior Account Manager or Enterprise Account Manager positions. Responsibilities: Account Ownership & Growth: ⢠Own and manage a defined portfolio of mid-market Microsoft cloud customers, serving as the primary commercial point of contact., ⢠Drive customer retention, renewal, and expansion across Microsoft 365, Azure, and related cloud services., ⢠Identify and execute upsell and cross-sell opportunities aligned to customer business and technical objectives. Account Strategy & Deal Execution: ⢠Support the development and execution of account plans designed to increase customer lifetime value and cloud adoption., ⢠Partner with Senior and Enterprise Account Managers on larger or more complex opportunities., ⢠Contribute to opportunity planning, deal progression, and forecast accuracy. Microsoft Ecosystem & Cloud Focus: ⢠Position Microsoft cloud solutions effectively, including Microsoft 365, Azure, security, productivity, and optimisation services., ⢠Support customer conversations around cloud migration, optimisation, security, licensing changes, and cost management., ⢠Understand and navigate Microsoft CSP, subscription lifecycles, renewals, upgrades, and consumption-based models. Cross-Functional Collaboration: ⢠Work closely with Sales Support, Marketing, Professional Services, Customer Success, and technical teams to deliver a consistent and high-quality customer experience., ⢠Coordinate internal stakeholders to align solutions, timelines, and customer outcomes. Customer Engagement & Commercial Management: ⢠Prepare and deliver customer presentations, proposals, and business reviews., ⢠Support commercial discussions and contract negotiations, escalating where appropriate., ⢠Build trusted relationships with multiple customer stakeholders, including IT leaders, procurement, and business decisionâmakers. Market Intelligence & Opportunity Development: ⢠Conduct account and market research to identify whitespace, growth opportunities, and competitive risks., ⢠Maintain awareness of industry trends, Microsoft roadmap updates, and customer priorities. CRM, Reporting & Forecasting: ⢠Maintain accurate and up-to-date CRM records, including activities, opportunities, and pipeline data., ⢠Assist in preparing sales reports, performance analysis, and revenue forecasts for management review., ⢠Support account health tracking and pipeline reviews with data-driven insights. Required Skills & Qualifications (must-haves): ⢠3+ years of experience in account management, sales, or a clientâfacing role within B2B technology or cloud services., ⢠Demonstrated experience working within the Microsoft ecosystem, supporting or selling Microsoft 365, Azure, or related cloud solutions., ⢠Experience managing midâmarket customers, with exposure to enterpriseâstyle deal complexity, stakeholders, or sales processes., ⢠MSâ900: M365 Fundamentals certification is highly preferred., ⢠Proven ability to contribute to account planning, opportunity execution, and pipeline management under senior guidance., ⢠Strong crossâfunctional collaboration skills across sales, marketing, customer success, and delivery teams., ⢠Confident communicator with the ability to support customer meetings, presentations, and proposals., ⢠Ability to analyse account data, identify growth opportunities, and support strategic decisionâmaking., ⢠Strong organisational skills with attention to CRM accuracy, reporting, and process discipline., ⢠Willingness and ability to continuously build product knowledge and stay current with Microsoft cloud updates and industry trends. Preferred Skills & Qualifications (nice-to-haves): ⢠ABâ900: Copilot and Agent Administration Fundamentals certification is highly preferred., ⢠Experience working in a Microsoft partner, reseller, MSP, or cloud services organisation., ⢠Exposure to complex renewals, upgrades, or multi-solution Microsoft deals., ⢠Familiarity with Microsoft licensing models, CSP renewals, and optimisation conversations., ⢠Experience supporting enterprise or upper mid-market accounts with multiple stakeholders., ⢠Understanding SaaS, cloud consumption models, and servicesâled sales motions., ⢠Experience contributing to or supporting team-based sales targets and revenue goals. Why Join Us: ⢠Ownership of meaningful midâmarket Microsoft cloud accounts, ⢠Exposure to enterprise-grade customers and deal structures, ⢠Clear career progression toward Senior or Enterprise Account Management, ⢠Strong focus on cloud, SaaS, and Microsoft-led growth, ⢠Collaborative, high-performance sales culture Environment/Location: Type: Onsite Role, Monday - Friday Hours: 8:30 am to 5:30 pm Location: 3 New St Square, London EC4A 3BF Benefits: ⢠Above Market Salary, ⢠Comprehensive Private Health Insurance, ⢠Extra 4 Days of Annual Leave After 1 Year, ⢠Pension Scheme, ⢠Monthly Company Events, ⢠Monthly Team Lunches, ⢠Ongoing training, certification support, and career development opportunities in a rapidly growing Microsoft Partner environment.