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Job Summary We are seeking a friendly and professional Guest Service Assistant to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming environment. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for hospitality. This position offers an opportunity to develop your skills within the hospitality industry while delivering memorable experiences for our guests. Responsibilities • Greet guests warmly upon arrival and assist with check-in procedures, • Respond promptly and courteously to guest enquiries via phone, email, or in person, • Provide information about hotel services, local attractions, and amenities, • Handle guest requests efficiently, ensuring their needs are met to the highest standards, • Maintain accurate records of guest interactions and reservations, • Collaborate with team members to ensure smooth operations and guest satisfaction, • Uphold hotel policies and procedures, including health and safety regulations, • Assist in organising guest services such as dining reservations, or special requests Skills<...

As Guest Service Manager, you will oversee the day-to day operation of Front Office and F&B, ensuring exceptional guest journeys across all touchpoints. From leading and developing your team to maintaining brand standards and creating a welcoming atmosphere, this is a fantastic opportunity to make a lassting impact within an exciting reopening project. Key Responsibilities: • Lead and manage the guest service team to deliver exceptional hospitality, • Check guest in and out as required, • Ensuring the day to day operations runs smoothly and all guests are happy, • Develop and implement service standards and guest engagement strategies, • Handle complex guest issues, complaints, and feedback with professionalism and urgency, • Monitor guest satisfaction metrics and drive continuous improvement initiatives, • Coordinate with other departments to ensure seamless guest experiences, • Train, coach, and motivate guest service staff to achieve high performance, • Manage guest, resources, and operational workflows, • Oversee front desk operations as needed, • Ensure compliance with brand standards, health & safety, and regulatory requirements AMRT1_UKCT ...

Be Yourself Be a Bold Team Player Be Leonardo Once youre part of the team, youre part of the Leonardo community of over 55 hotels across the UK & Ireland! The Chef de Partie will support the smooth running and objectives of the Kitchen department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Chef De Partie youll be right in the heart of the hotel, so we want you to take pride in everything youll be doing to support the Head Chef and keep things running like clockwork. Take a deep breath because youll be stepping into a busy role! Youll be passionate about your working area and responsibilities, and thrive under pressure whilst working alongside a vibrant team to exceed our guests expectations. If youre our ideal Chef De Partie, you will: Love the Kitchen and grow whilst working in a fast-paced environment Be keen to step up when the situation demands and able to lead sections within the Kitchen Have a willingness to learn, adapt and deliver to the high standard of food our guests expect Aspire to grow with us with our amazing Senior Chef Programme, you can take your skills and career to the next level Have an eagle eye with keen attention to detail Be full of beans, however ideas will just be fine too! Some of the perks our Chef de Partie could enjoy include: Special rates on Leonardo Hotel rooms across the UK & Europe Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops Talent referral scheme Thank You Week: from ice cream trucks to yoga classes and lots in between! Wellbeing Calendar Ongoing job-related training programmes with clear paths for progression Were committed to creating a workplace where every individualregardless of background, identity, or lived experienceis welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us as a Chef de Partie? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, Come Join Us Guest Care training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression youll be on track for a brilliant future in Hospitality! TPBN1_UKCT

Be Yourself Be a Bold Team Player Be Leonardo Once youre part of the team, youre part of the Leonardo community of over 55 hotels across the UK & Ireland! The Head Chef will direct the strategic initiatives and objectives of the Kitchen department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Head Chef, youll be keeping your department running like clockwork and leading your team to ensure our guests have an incredible experience with us. Take a deep breath because youll be stepping into a busy role! Youll think creatively to design food menus and items, and be in control of cost management in the Kitchen. Youll also be nurturing the talent within your Kitchen, showing patience and understanding to all colleagues, and inspiring a vibrant team to exceed our guests expectations. If youre our ideal Head Chef, you will: Keep the department calm, composed and organised we dont let it get too hot Be a role model for the department to support progression within your team Be proactive and contribute in the strategic running of the hotel Aspire to grow with us with our amazing Senior Chef Programme, you can take your skills and career to the next level Show us the money and drive revenue whilst controlling costs, maximising profit for the Kitchen And above all, be a trendsetter lead the way! Some of the perks our Head Chef could enjoy include: Special rates on Leonardo Hotel rooms across the UK & Europe Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops Talent referral scheme Thank You Week: from ice cream trucks to yoga classes and lots in between! Wellbeing Calendar Ongoing job-related training programmes with clear paths for progression Were committed to creating a workplace where every individualregardless of background, identity, or lived experienceis welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us as a Head Chef? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, Come Join Us Guest Care training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression youll be on track for a brilliant future in Hospitality! TPBN1_UKCT

Connect Appointments is recruiting a Hospitality Manager for a full-time permanent position at an exclusive luxury events estate in Kinross - a rare opportunity to lead hospitality operations in one of Scotland's most distinctive private venues. This is a hands-on leadership role overseeing the full guest experience across high-end private and corporate events, with the autonomy to shape service standards and develop a front-of-house team in a truly unique setting. What's on offer? Full-time permanent position Core hours Monday to Friday - 42.5 hours per week Paid at £38,000 per annum Flexibility required for evenings and weekends in line with estate eventsAs a Hospitality Manager, your responsibilities will include: Leading hospitality operations across all events and day-to-day estate activity Managing and developing front-of-house teams including rotas, training and performance Delivering exceptional guest experiences with an uncompromising focus on detail and service Coordinating with internal teams to ensure seamless event execution Maintaining high standards of health, safety and operational complianceTo be considered as a Hospitality Manager, you will need: Proven experience in luxury hospitality or high-end events management A confident, hands-on leadership style with strong organisational skills A genuine passion for delivering outstanding guest experiences The ability to manage multiple priorities across a busy events calendar Strong communication and team leadership skillsInterested in this Hospitality Manager role? Apply now or call us on (phone number removed). CAKIR