Guest service jobs in HatfieldCreate job alerts

A prestigious hospitality group in London is seeking a Runner to enhance the dining experience by ensuring timely delivery of food and beverages.

A reputable hotel management group seeks a dedicated Night Porter for the Mercure Hatfield Oak Hotel.

A family-run pub chain in the United Kingdom seeks a Bar & Waiting Team Member to provide outstanding guest service and maintain a welcoming environment. Successful candidates will enjoy benefits such as a bonus scheme, discounted meals, and opportunities for training and career development. Respons

As the Rooms Division Manager, you will be responsible for overseeing the smooth and efficient running of Front Office, Housekeeping, Concierge, Guest Relations, and Night Teams, ensuring the highest levels of guest service and operational excellence throughout.

A retail company in St Albans is seeking a Food Service Associate to ensure excellent customer service and maintain the store's cleanliness. The role involves preparing food and adhering to safety guidelines, making it crucial for the applicant to work collaboratively in a team environment.

Brocket Hall is seeking a dedicated and dynamic Events Manager to join our talented team at one of the UK's most prestigious estate venues. This role offers the opportunity to lead and oversee a diverse range of events, from weddings and corporate functions to golf tournaments and private dining experiences. As the Events Manager, you will be responsible for curating exceptional experiences for our guests, ensuring that each event reflects the elegance and grandeur of Brocket Hall. Your role will involve working closely with clients to understand their vision, coordinating all operational aspects, and managing a team to ensure flawless execution. If you have a passion for event planning, a keen eye for detail, and exceptional organizational skills, we invite you to apply and help create unforgettable memories for our guests. Responsibilities Plan, coordinate, and execute a wide range of events, ensuring that all details are handled meticulously. Take ownership in delivering all internal Brocket Hall events to an exceptionally high standard, on time and on budget Serve as the primary point of contact for clients, managing their requirements and expectations throughout the event planning process using the approved work flows Collaborate with the culinary team to design customized menus that align with event themes. Manage and supervise event staff, providing training and guidance to ensure exceptional service during events. Accountability on rota management ensuring all staff schedules are set within company budgets and parameters Be a proactive member of the hospitality team fulfilling FOH shifts as per the needs of the business Attend external marketing events, career fairs and exhibitions to represent Brocket Hall. Develop and maintain strong relationships with vendors, suppliers, and other partners to ensure seamless event delivery. Monitor budgets and manage expenses to achieve profitability targets while delivering high-quality experiences. Conduct post-event evaluations to gather feedback, assess successes, and identify areas for improvement. Stay up to date with industry trends to continuously enhance event offering and guest experiences. Work collaboratively with the marketing team to promote events and drive engagement.Requirements Proven experience as an Events Manager or similar role within the hospitality or events industry. Strong organizational and project management skills, with the ability to multitask and prioritize effectively. Exceptional customer service and communication skills, capable of building rapport with clients and team members. Problem-solving mindset with a proactive approach to overcoming challenges. Strong understanding of fine dining and casual dining to compliment a wide range of event knowledge across all event functionalities. Demonstrated ability to work under pressure and meet tight deadlines. Strong negotiation skills to secure favourable terms with vendors and suppliers. A creative mindset with a keen eye for detail and aesthetics. Flexibility to work evenings, weekends, and holidays as required by event schedules. Relevant qualifications in event management, hospitality, or a related field are advantageous.Benefits Pension Plans Training & Development Enrolment in Brocket Hall staff benefits program Complimentary use of golf facilities

Commis Chef Welwyn, Hertfordshire Up to £30,000 per year + benefits Permanent, Full-Time Live-in accommodation available (£100 per week) A well-established, independent countryside hospitality venue set within a working farm environment, offering a collection of dining spaces, events, and guest experiences. Known for its focus on sustainability, fresh seasonal produce, and high-quality food, the kitchen takes pride in delivering dishes that reflect both creativity and strong foundations. An exciting opportunity is available for a Commis Chef to join a passionate and supportive kitchen team. This Commis Chef role is ideal for someone at the early stages of their career who is looking to develop their skills within a professional and structured brigade. As a Commis Chef, you will gain exposure to fresh food preparation, service standards, and kitchen organisation while working alongside experienced chefs. The Commis Chef will play an important role in supporting the senior chefs with daily kitchen operations, ensuring consistency and maintaining high standards. This Commis Chef position offers excellent progression opportunities for someone eager to learn and grow within a quality-driven environment. Key Responsibilities * Support senior chefs with food preparation and service. * Assist in maintaining high standards of presentation and consistency. * Ensure your section is clean, organised, and fully prepared for service. * Follow all food safety, hygiene, and HACCP procedures. * Learn different sections of the kitchen to build overall capability. * Work collaboratively with the team to deliver a smooth service. Key Requirements * Previous kitchen experience is beneficial but not essential. * A genuine passion for food and hospitality. * Strong willingness to learn and develop as a chef. * Good organisation and attention to detail. * Ability to work well under pressure in a fast-paced environment. * Positive attitude and strong team ethic. This is a fantastic opportunity for a Commis Chef to join a progressive kitchen where training, development, and progression are genuinely supported. The Commis Chef role offers the chance to build a strong foundation in a respected hospitality environment while working with quality ingredients and a motivated team. If you are a driven Commis Chef looking to take the next step in your career, this position offers both stability and long-term growth. To apply, please send your CV in English (Word or PDF format only)

We are recruiting on behalf of a luxury, family-owned country house hotel set within beautiful Hertfordshire countryside just outside London. Our client is seeking a passionate Banqueting Chef de Partie to join their culinary team and deliver high-quality dishes for a wide range of events and functions. This is a fast-paced, high-volume role where you will support the preparation and delivery of banqueting menus for weddings, corporate events, and private functions, ensuring exceptional standards of consistency, presentation, and timing. Key Responsibilities Prepare and present high-quality dishes for large-scale banqueting events Support smooth kitchen operations across high-volume service periods Maintain food quality, consistency, and cost control standards Assist with guest queries in a timely and professional manner Work collaboratively with kitchen and front-of-house teams About You NVQ Level 2/3 in Professional Cookery or equivalent experience Minimum 2 years experience as a Chef de Partie in a high-end or luxury environment Experience in large-scale events such as weddings and corporate functions Strong understanding of high-volume food production and mise en place Team-focused, organised, and able to work efficiently under pressure Passionate about delivering high-quality cuisine in a fast-paced setting The Opportunity Join a luxury hospitality environment offering excellent training and development, staff meals, parking, and generous discounts across food, accommodation, and spa facilities, along with additional holiday benefits TPBN1_UKCT

Floor Manager Hertfordshire Up to £32,000 + Tronc Permanent Live-in not available A unique independent luxury venue in Hertfordshire is recruiting a Floor Manager to join its fast-paced Granary Kitchen. This is an exciting opportunity to be part of a diverse hospitality business with multiple restaurants, events spaces, a hotel, and a strong focus on sustainability and guest experience. The Floor Manager will play a key role in leading the front-of-house team, ensuring smooth day-to-day operations and delivering high standards of service. This role suits a hands-on and motivated hospitality professional who thrives in a busy environment and enjoys developing a team. The Granary Kitchen is a casual, quick-service dining space serving breakfast, lunch, coffees, and cakes, open 7 days a week. With most services finishing by 6pm, this role offers a better work-life balance with minimal late evenings. Key Responsibilities: Oversee the day-to-day running of the restaurant, ensuring excellent service standards at all times. Lead shifts, delegating tasks and supporting the team during busy service periods. Set and maintain high standards of efficient, fast-paced service. Train, mentor, and develop team members to achieve consistent excellence. Work towards and support budgetary targets. Liaise closely with the kitchen team regarding menus, feedback, and bookings. Handle guest queries and resolve any issues professionally. Monitor rotas to ensure correct staffing levels. Maintain high standards of cleanliness and hygiene throughout the restaurant.Key Requirements:Previous experience in a hospitality management role within a fast-paced environment. Strong leadership skills with a hands-on approach. Ability to train and develop team members effectively. Flexible and adaptable to the needs of the business. High standards of presentation and professionalism. Willingness to work varied shifts across 5 days from 7. Benefits: Competitive salary package plus participation in a tronc system. Holiday entitlement increasing with length of service. Medicash healthcare plan. Staff discounts across multiple on-site restaurants. Free meals provided while on duty. Friends and family accommodation rates. Ongoing training and development opportunities. This is a fantastic opportunity for a Floor Manager looking to join a progressive hospitality business that values its people, product, and guest experience, with real opportunities for growth and development. TPBN1_UKCT

Chef de Partie Brasserie We are recruiting on behalf of a luxury, family-owned country house hotel set within beautiful Hertfordshire countryside just outside London. Our client is seeking a passionate Chef de Partie to join their brasserie kitchen team, delivering high-quality, modern dishes in a fast-paced, guest-focused environment. This role is ideal for a skilled and motivated chef who takes pride in consistency, presentation, and delivering an elevated dining experience. Key Responsibilities Prepare and present high-quality dishes within a brasserie-style kitchen Work across multiple sections, ensuring smooth service delivery Maintain consistency, quality, and attention to detail at all times Support cost control and efficient kitchen operations Collaborate with the wider kitchen and service teams About You NVQ Level 2/3 in Professional Cookery or equivalent experience Minimum 2 years experience as a Chef de Partie in a high-end or luxury setting Strong knowledge of modern and classical cooking techniques Confident working across multiple kitchen sections Organised, reliable, and able to perform under pressure Passionate about delivering high-quality brasserie cuisine The Opportunity Join a luxury hospitality environment offering excellent training and development, staff meals, parking, and generous discounts across food, accommodation, and spa facilities, along with additional holiday benefits TPBN1_UKCT

Chef de Partie Brasserie We are recruiting on behalf of a luxury, family-owned country house hotel set within beautiful Hertfordshire countryside just outside London. Our client is seeking a passionate Chef de Partie to join their brasserie kitchen team, delivering high-quality, modern dishes in a fast-paced, guest-focused environment. This role is ideal for a skilled and motivated chef who takes pride in consistency, presentation, and delivering an elevated dining experience. Key Responsibilities Prepare and present high-quality dishes within a brasserie-style kitchen Work across multiple sections, ensuring smooth service delivery Maintain consistency, quality, and attention to detail at all times Support cost control and efficient kitchen operations Collaborate with the wider kitchen and service teams About You NVQ Level 2/3 in Professional Cookery or equivalent experience Minimum 2 years experience as a Chef de Partie in a high-end or luxury setting Strong knowledge of modern and classical cooking techniques Confident working across multiple kitchen sections Organised, reliable, and able to perform under pressure Passionate about delivering high-quality brasserie cuisine The Opportunity Join a luxury hospitality environment offering excellent training and development, staff meals, parking, and generous discounts across food, accommodation, and spa facilities, along with additional holiday benefits TPBN1_UKTJ

Assistant Manager Were looking for a motivated and people-focused Assistant Manage r to join a friendly, well-run gastro pub. This is a fantastic opportunity for someone who enjoys creating a welcoming atmosphere, supporting a team, and delivering great guest experiences in a relaxed, quality-led environment. The perks and benefits of the Assistant Manager: Competitive salary plus tips and profit share Generous staff discounts on food and drink Additional discounts across hospitality venues and high street brands Career development Structured training and progression opportunities Ongoing learning, both in-house and externally Real opportunities to grow within the business Enhanced sick pay Maternity & paternity benefits Access to mental health and financial wellbeing support Life assurance and enhanced pension contributions Extras youll love: Team events and annual staff party Referral bonuses for introducing new team members Flexible access to your earnings Long service rewards and recognition A Company with Values What Youll Be Doing as our Assistant Manager: Supporting the General Manager in the day-to-day running of the pub Leading shifts and ensuring smooth, consistent service Creating a positive, inclusive environment for both team and guests Training and developing team members Helping drive standards, performance, and guest satisfaction Be part of a business that cares about sustainability, community involvement, and creating a positive workplace culture. Youll have the chance to contribute ideas and be part of something meaningful beyond day-to-day service. TPBN1_UKCT

We are recruiting on behalf of a luxury country house hotel and spa set within beautiful countryside just outside London. Our client is seeking an experienced and driven Rooms Division Manager to join their senior leadership team and oversee the full rooms operation. This is a hands-on role responsible for leading Front Office, Housekeeping, Concierge, Guest Relations, and Night teams, ensuring exceptional service standards and smooth day-to-day operations across the property. Key Responsibilities Lead and develop Rooms Division teams, driving a high-performance culture Ensure outstanding guest satisfaction across all touchpoints Oversee daily operations, maintaining efficiency and service excellence Drive key metrics including occupancy, guest feedback, and operational performance Collaborate with Sales, Revenue, and F&B teams to maximise profitability Implement processes to enhance the guest journey and streamline operations About You Proven experience in a senior Rooms Division or Front Office leadership role within luxury hospitality Strong leadership, communication, and organisational skills Commercially aware with an understanding of revenue and budgeting Experience with hotel systems (e.g. Opera, Protel, or similar) Hands-on, professional, and guest-focused approach The Opportunity Join a well-established luxury hotel offering a supportive leadership environment, excellent facilities, and strong career development. Benefits include staff meals, hotel and spa discounts, referral bonuses, and additional holiday perks. TPBN1_UKTJ

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting gue. We're here to be our g

The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities. The Guest Services Officer must be Friendly, Passionate, and Committed. Proven customer service skills to interact appropria

The Groups overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

Holiday Inn London West Hotel is a 4* Hotel in Acton, West London that has 225 beautiful Executive and Deluxe Rooms, 7 large Meeting Rooms, a Gym, Restaurant and Bar which an exciting opportunity has arisen for an enthusiastic and passionate Guest Service Assistant to join our Food & Beverage Depart

The Groups overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

RBH in Greater London is hiring a Guest Service Assistant to be the friendly face welcoming guests at Voco London Marylebone. You will handle check-ins, answer guest inquiries, and manage bookings with precision.

The role involves overseeing daily operations, ensuring guest satisfaction, and collaborating with culinary teams.

This role focuses on delivering exceptional guest service and supporting a diverse team. Candidates should have a passion for food and drink, and a commitment to the guest journey.

This role involves providing outstanding service to customers, maintaining high standards of food and drink presentation, and assisting in food preparation.

The position involves providing exceptional customer service, delivering fast and friendly service, and maintaining cleanliness and food safety standards. Candidates should have previous customer service experience, excellent communication skills, and flexibility to work a range of hours including m

The role involves taking orders, serving food and drinks, and ensuring guest satisfaction in a lively environment.

As a Guest Service Associate, you will be the face of the hotel, responsible for providing exceptional service throughout the guest journey. Our Guest Service Associates play a key role in creating a seamless and welcoming experience for guests, supporting operations across both Front Office and Foo

A leading hospitality group in Mid Devon is looking for a Nights Guest Service Assistant to ensure smooth overnight operations and deliver exceptional guest experiences. Key responsibilities include welcoming guests, providing food and drink services, and maintaining hotel safety standards. Ideal ca

You will ensure high-quality customer service while managing team performance and financial procedures.

Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. This role reports directly to the Guest Service Manager. Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Ser

The role involves greeting guests, setting up event spaces, serving food and drinks, and ensuring a positive experience.

The role demands outstanding guest service, a quick learning ability, and thriving in a high-energy venue.

Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transa

PGL Travel is looking for a General Manager in South Kesteven, United Kingdom, to oversee the delivery of exceptional services and maintain strong financial performance. You'll lead and motivate an inspired team, ensuring compliance with health and safety standards while delivering outstanding guest

In this role, you will manage food service operations and lead the F&B team to deliver exceptional guest experiences. The ideal candidate will have supervisory experience in hospitality, strong leadership skills, and a commitment to maintaining high standards of hygiene and service.

Radisson Hotel Group seeks a Food & Beverage Assistant in York, England, dedicated to delivering exceptional service and enhancing guest dining experiences. The role includes supporting food and beverage service, maximizing guest satisfaction, and ensuring professional responsibilities.

A leading hospitality firm located in Greater London is looking for an experienced Hospitality Leader to elevate service standards and operational excellence in their restaurants. The candidate should have over 5 years of experience in high-volume, full-service dining and a strong background in fina

A leading yoga retailer is seeking a Sales & Service Manager to join its team in Greater London. This critical position involves driving business success and delivering exceptional guest experiences.

Professional manner with emphasis on hospitality and guest service. Take food and drink orders, demonstrating exceptional customer service and creating memorable experiences for guests and colleagues. Ability to multi‑task while maintaining a positive attitude when working with a Guest.

This role involves general maintenance, exceptional customer service, and working outdoors as part of a supportive team.

The role involves taking orders, serving food and drinks, and supporting guest needs in a busy environment.

A hotel bar in Greater London is looking for a bar staff member to prepare and serve drinks promptly, manage inventory, and engage with guests. The ideal candidate has a secondary education with strong communication and service orientation skills. Join our team and enhance guest experiences at our l

A prestigious hotel in London is seeking an Associate Sommelier to provide exceptional wine service, contributing to a memorable dining experience for guests. The ideal candidate will have solid wine knowledge and interpersonal skills, assisting with wine options and ensuring efficiency and cleanlin

You will be responsible for managing room service orders, assisting with guest arrivals and departures, and maintaining high standards of cleanliness and service. A premier London hotel chain is seeking a Room Service/Bell Room Attendant to deliver exceptional in-room dining and support for guests.

Are passionate about delivering excellent service and experiences. Are looking for your next opportunity in a high-quality, guest-focused environment.

In this role, you will provide exceptional service and lead a team dedicated to creating a welcoming environment.

A hospitality company in Greater London is seeking a Room Attendant to maintain high cleanliness standards in guest rooms. Candidates should be physically fit, possess a positive service mindset, and have good communication skills.

A popular restaurant chain in Greater London is looking for a Front of House Team Member to deliver exceptional service and assist in restaurant operations. If you are passionate about food and customer service, this could be the perfect job for you.

The successful candidate will drive revenue by effectively selling room reservations while ensuring excellent service to guests.

A well-known hotel chain in Greater London is looking for a Receptionist to provide exceptional service during check-in and check-out, maintain hotel accounts accurately, and ensure health and safety compliance.