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A financial services company based in London is seeking a Head of Customer Success to manage global teams and ensure exceptional client support. This role requires a proven background in customer success, strong leadership, and the ability to analyse customer data effectively. Competitive salary and

The ideal candidate has extensive experience in customer engagement and a track record of transforming customer success operations. A leading tech advisory firm is seeking a Customer Success Leader to enhance digital customer experiences in B2B SaaS. You will drive product adoption and retention whi

A fast-growing B2B SaaS platform in London is seeking a Head of Customer Success to lead and scale the Customer Success function. The ideal candidate has 4-7 years of relevant experience in B2B SaaS, a proven ability to build teams, and strong leadership skills. This role offers significant autonomy

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

A leading recruitment firm in the UK is seeking an experienced interim Head of Service Adult Social Care. The position offers a competitive daily rate and ideally requires 2 days per week onsite, with flexibility for remote work.

A major utility company in the UK seeks a Head of Customer Experience to lead transformational initiatives that enhance customer engagements. Candidates should have proven experience in large-scale customer experience improvements and a passion for customer centricity. This strategic role involves c

A dynamic learning development company in Amersham is seeking a Head of L&D Service Delivery & Customer Success. The ideal candidate will manage onboarding and delivery for B2B clients, ensuring outstanding customer experiences using advanced LMS and CRM systems. This role offers a competitive salar

The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. Civil Service pension, with an average employer contribution of 28. At the Crown Prosecution Service, we are responsible for delivering justice through the independent and effective prosecution of

As Head of Customer Operations Performance & Insights, you will own and evolve the global workforce planning capability for a digital-first Customer Operations, leading a distributed team covering Forecasting, Capacity Planning and Real-Time Performance. FDJ UNITED is one of Europe’s leading betti

Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home. Roasting hundreds of tonnes of coffee each year, the roastery is the heart of our coffee operation. This role is both strate

A large Housing Association is seeking a Head of Service Charges to provide strategic leadership across a sizeable, geographically dispersed service charge function. Acting as the senior point of contact for complex stakeholder issues across housing management, home ownership, customer accounts and

Review services across all TOCs in the DFTO groups and optimise processes and service offerings where appropriate, looking to drive value for money, standardisation and best practise across all areas. Annual Leave: Starting at 25 days and rising to an additional day per year of service completed wit

We are seeking a Head of IT Service Delivery to join a leading law firm in London. Develop and manage the IT Service Catalogue and ensure communication of service outages, planned maintenance, and key changes to the wider business. Proven leadership experience in IT Service Delivery or IT Service Ma

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. Own and implement the Customer Success strategy, building scalable playbooks and frameworks. B2B SaaS Customer Success, Account Management, or similar roles.

This includes full ownership of order management, customer fulfilment, domestic transport, third-party logistics (3PL) relationships, and customer service levels. The Head of Customer Supply Chain – EU is responsible for leading and optimising the end-to-end customer supply chain function within t

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. The ideal candidate should have experience in managing large-scale operational functions, focusing on customer outcomes and compliance. You will collaborate

Johnson Controls is seeking a dynamic Head of Service Sales to lead our global Marine & Navy service business. Deep understanding of Marine market dynamics (new build, retrofit, service cycles). Head of Service Sales, Global Marine & Navy.

Head Of Service - Safeguarding and Care Planning. Proven experience working as a Head of Service within Children's Safeguarding. Promote the Council's values and behaviours in all aspects of service delivery.

From the rollout of new technologies and managing complex legislation affecting the industry, we are leading the conversation on innovation and developing sharper solutions to serve our customers better. Your mission: deliver exceptional customer outcomes through flawless onboarding, proactive engag

As the Head of Technical Operations, you will lead PDS’s efforts in supporting the implementation and delivery of the National Policing Digital Strategy, providing crucial service in managing the 24x7 technical delivery of live mission critical national Policing systems. The Head of Technical Oper

Head of Service OperationsHead of Service OperationsAbout the RoleWe are looking for a highly experienced Head of Service Operations to lead and develop our Industrial Door Service Operations function. Service Growth & Commercial Performance* Deliver the Service Operations business plan to a

We’re hiring a Head of Customer Experience. It's a product of an age of oil and gas, riddled with markups and middlemen. A traditional ‘head of’ strategy role.

A leading charity organization is looking for a Head of Complex Care to oversee service delivery and manage a dedicated team. The role requires proven clinical leadership experience and a strong understanding of health and social care regulations. Offering a salary between £60,000 to £65,000 and a

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. This senior role involves leading the Customer Success function, enhancing commercial performance, and fostering long-term partnerships. The ideal candidate will pos

Deliver commercial growth through ownership of senior level customer relationships, commercial and contract negotiations, and the development of a value‑led customer success proposition that maximises ROI. Every member of our team at Verifile is valued, which is why we support their wellbeing full

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. You will directly manage our Team Leads (NEMEA and SEMEA), set the operating cadence for the current CSMs, lead on hiring and expansion of the team, and orchestrate cross‑functional

A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities. The position requires presence in the London office two days a week and offers a diverse and inclusive workplace.

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Cultivate Growth: Coach and mentor team members through structured feedback loops and personalised development plans, fostering a high-calibre culture of unparalleled service and cutting-edge pedagogical expertise.

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Cultivate Growth: Coach and mentor team members through structured feedback loops and personalised development plans, fostering a high-calibre culture of unparalleled service and cutting-edge pedagogical expertise.

A global EdTech company is seeking a Head of Customer Success (EMEA) to oversee university partnerships and lead the onboarding process of the Cadmus platform. The position requires presence in the London office two days a week and supports a diverse and inclusive work environment.

Chartered membership of the Chartered Institute of Housing (CIH) or working towards CIH or other relevant profession body. Get notified about new Head of Service Management jobs in. Lead the management, development, performance and continuous improvement of all Housing services including, Housing Ne

Our Head of Customer Experience (CX) will lead in making Redsquid a truly customer-first business — ensuring every client interaction, from onboarding to renewal, is seamless, consistent, and value-driven. Produce customer insight management by analysing Net Promoter Score (NPS) and other relevant

A prominent investment platform company in Greater London is seeking a Head of Customer Acquisition to lead acquisition strategy across D2C brands. This role offers a starting salary of over £100k and extensive benefits, including hybrid working opportunities. You will define and evolve customer ac

The position offers benefits such as a company car, performance bonuses, and private medical cover. A recruitment agency is seeking a confident leader to manage a high-performing service team in the UK. Your role will focus on delivering exceptional customer experiences while overseeing operations a

A prominent restaurant chain is seeking a Head of Customer Value located in Greater London. The ideal candidate will have 8-10 years of experience in customer value management and a strong analytical mindset. This hybrid role offers competitive benefits including a company bonus and annual team trip

The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. You work to ensure continuous performance improvement and quality of service within your area. As the principal prosecuting authority across England and Wales, the nature and diversity of cases we

Position: Fractional Head of AI – Full Service Marketing Agency. Fractional Head of AI – Marketing, Data & Agency Operations. Stay ahead of developments in AI, martech, attribution, and agency operations.

Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. Coordinate SAP resources across Customer Success Managers, Services, Sales, Product and Global Customer Success Centres. The role is accountable for delivering customer outcomes, adoption, experience

A growing entertainment and amusement business is seeking a Head of Operations to support the Head of Operations. The ideal candidate will have a minimum of 7 years of arcade engineering experience and a strong account management background. Responsibilities include managing customer accounts, overs

A leading technology recruitment firm seeks a Customer Success leader in Greater London to scale their team and optimize client relationships. The role involves owning the customer lifecycle, building structured processes, and leading a high-performing team. Ideal candidates will have experience in

The position offers a hybrid-working policy, ensuring collaboration and flexibility for the team. A leading cloud solutions provider in Greater London seeks a Solution Delivery Director to oversee customer projects and implementations.

Head of Customer Operations – UKI. Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seamless, end-to-end customer experience. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalis

A leading media company in Greater London is seeking a Head of Delivery to lead their Times Customer team.

The Head of Customer Service & Client Care will be responsible for ensuring our customer care technology supports a seamless, premium and joined-up experience for both customers and teams. Head of Customer Service and Client Care. Head of Customer Service & Client Care.

A leading Out-of-Home advertising company is seeking a Head of Service to lead their Digital Panel Network in Europe, ensuring all panels meet service targets. Candidates should have experience in technical roles, supplier management, and a deep understanding of NOC functions. The position offers a

This position offers the opportunity to lead a legal services department and contribute to patient care. The ideal candidate will have a relevant law degree and at least 3 years of experience in health law or litigation.

We are seeking a dynamic Head of Customer Success to lead and shape the Customer Success function across one of our high profile clients, Growth portfolio. This is a strategic leadership role, responsible for ensuring customers achieve their desired outcomes through seamless onboarding, engagement,