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Head of Customer Success – High-Growth Cyber / Data Protection SaaS. Customer Success organisation while defining the strategy for how the business engages with customers post-sale. Customer Success Managers (4 direct reports initially).

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. As He

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer servic

Job Description Head of Retail & Customer Insights Chester | Highly Competitive Salary + Flexibility We are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a re

A leading nutrition company is seeking a Head of Customer Strategy for its Continental Europe operations. Candidates should have at least 8 years of RGM experience, strong leadership skills, and proficiency in data analysis tools.

As Head of Retail & Customer Insights, you will be at the forefront of change, redefining how customer and retail insight is generated, scaled, and used across the organisation. Zachary Daniels is proud to be partnering with a major consumer brand to appoint a Head of Retail & Customer Insights –

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. Proven people leader in

You will be responsible for managing the customer success organization, ensuring customer satisfaction and loyalty while identifying growth opportunities. A leading financial technology company in the UK is seeking a Customer Success Director. The ideal candidate will have at least 5 years of manage

Head of Customer Value Management & Commercial Analytics. This is a key strategic role responsible for driving customer activation, retention, engagement, and monetisation across our core markets, with a primary focus on. You will combine deep quantitative expertise with strong commercial understand

We’re hiring a Head of Customer Education Content, to lead the strategy, creation, and impact of the educational content that powers Pipedrive’s customer growth and loyalty. We’re looking for the Head of Customer Education Content that is responsible for all the key customer-facing educational

A leading AI platform company in Greater London is seeking a Head of Customer Success for EMEA to lead the team and drive customer engagement and value realization. Ideal candidates will have a proven track record in B2B SaaS customer success, strong operational rigor, and excellent communication sk

A leading UK housebuilder is seeking a Head of Customer Care in Redhill to lead their Customer Care team. Ideal candidates will have experience in customer service within the construction sector, strong leadership skills, and the ability to drive continuous improvement. The position offers competiti

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. Moneybox is entering a pivotal stage of operational transformation, and this is a unique opportunity to define how we serve customers at scale, building the

A leading eyewear company in Greater London is seeking a passionate Head of Retail to lead 18 stores and create a customer-centric culture. This full-time role emphasizes customer experience and requires strong leadership and communication skills. Benefits include generous employee discounts, compli

A leading subscription management platform in the UK is seeking a Manager of Customer Solution Engineering. This hybrid role requires leading sales strategy and technical engagement with clients, focusing on retention and growth of the customer portfolio. The company offers competitive compensation,

A leading financial infrastructure provider in Greater London is seeking a VP of Customer Success to lead the customer lifecycle post-sale. The ideal candidate will have over 8 years of experience in Customer Success leadership within a B2B SaaS or FinTech/InsurTech environment. This role is essenti

A workforce management technology company is seeking a strategic leader for Customer Success. This role focuses on bridging the gap between Enterprise clients and self-serve users, driving revenue growth through upselling and proactive customer support. The ideal candidate will implement AI-driven s

DEIN NEUES UMFELD**Wir sind ein E-Commerce-Unternehmen und Spezialist für professionelle Zeltlösungen sowie Gartenprodukte – von Partyzelten und Gewächshäusern bis hin zu Weidezelten und industriellen Lagerhallen. Wir pflegen eine offene Kultur, lernen von- und miteinander und bieten zahlreich

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

The Head of Client Success is a strategic leadership role accountable for ensuring the successful implementation, sustained adoption, and long‑term value realisation of RM’s enterprise solutions across key customer sectors and regions. As well as your office base, you can spend a proportion of y

This position offers competitive compensation, growth opportunities, and the chance to make a tangible impact in a thriving organization. A dynamic media company in Greater London seeks an experienced leader for the Client Success role. The ideal candidate has over 5 years of leadership experience i

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites in the locations shown above. JOB TITLE: Head of Customer Segment & Performance. Head of Customer Segment & Performance.

A leading UK-based technology services business is seeking a Head of Customer Operations in Lancashire. The role involves optimizing customer support and success, focusing on incident management and operational governance. Competitive salary of £100,000 plus benefits is offered.

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. This senior role involves leading the Customer Success function, enhancing commercial performance, and fostering long-term partnerships. The ideal candidate will pos

Head of Customer Operations – UKI. Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seamless, end-to-end customer experience. This role offers significant influence across regional execution and global direction, with accountability for performan

A leading managed IT services provider is seeking a Customer Success Director to oversee the customer success team and improve customer satisfaction and retention. The position is remote but requires proximity to the North East for occasional travel to the Head Office in Newcastle upon Tyne. This ro

A leading AI business planning platform in Greater London is seeking a Head of Community and Customer Marketing. The ideal candidate will have over 10 years of experience in customer marketing within B2B tech and possess strong analytical and storytelling skills. This strategic role involves leading

The role: Head of Delivery Capability & Change (Customer & Commercial Delivery). You'll play a key role in enabling effective Agile transformation, improving ways of working, and ensuring teams are aligned, connected and equipped to deliver against strategic customer and commercial outcomes. Act as

Überwachung des täglichen Geschäftsbetriebs in den Bereichen Vertriebssupport, Customer Success, Logistik und technischer Support. Berichtet an: Chief Executive Officer.

A leading banking institution is seeking a Head of Product & Journey Development to oversee product development across their lending and banking services in the U. This role involves driving product strategy and customer journeys while ensuring regulatory compliance. The company is dedicated to dive

A fast-scaling, multi-brand direct-to-consumer eCommerce group is seeking a Head of Customer Experience to take full ownership of the end-to-end customer journey across multiple brands and international markets. As Head of Customer Experience, you'll own and elevate every customer touchpoint, from p

The Head of Client Success is a strategic leadership role accountable for ensuring the successful implementation, sustained adoption, and long‑term value realisation of RM’s enterprise solutions across key customer sectors and regions. The Head of Customer Success provides leadership to a crucia

A leading financial services firm in Greater London seeks a Client Success Director to shape their client success strategy. This role involves leading and mentoring a high-performing team while ensuring the delivery of excellent service to clients. The ideal candidate will have over five years of le

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. Head of Retail and Customer Insights. Lead, develop, and mentor a high‑performing team of customer insight specialists, analysts, data scientists, and researchers.

You will build the Customer Success function from the ground up for a high-growth startup. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. Customer Success with 2+ years in leadership, specifically building or transfo

The position demands a proven record of leadership, understanding of customer lifecycle, and the ability to analyze performance data. A leading health tech company is seeking a Team Manager for Customer Success in London. In this hybrid role, you will lead a team of specialists, ensuring effective d

A fintech startup is looking for a VP of Customer Success in Greater London. This strategic role will manage customer relationships and ensure successful engagement throughout the customer lifecycle. Responsibilities include driving customer outcomes, maintaining account health, and establishing a p

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

The role: Head of Delivery Capability & Change (Customer & Commercial Delivery). You'll play a key role in enabling effective Agile transformation, improving ways of working, and ensuring teams are aligned, connected and equipped to deliver against strategic customer and commercial outcomes. In this

The successful candidate will have QTS, a strong academic background, and two years of leadership experience. A leading educational institution in Greater London is seeking a qualified and experienced educator for the Head of Year position. Excellent rewards and development opportunities are on offe

A reputable educational institution in Greater London seeks a Head of Year for a permanent, full-time role starting on 1st September 2026. The successful candidate will lead a Year group with a focus on pastoral care and demonstrate exceptional teaching skills. The school values staff well-being and

Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. Customer Success with 2+ years in leadership, specifically building or transforming functions in a B2B SaaS environment. You will build the Customer Success function fro

As Head of Finance, you will lead the commercial finance agenda, ensuring robust financial governance across projects and commissioned services. Provide insight on profitability, cost recovery, and cashflow, identifying risks and recommending actions. Own and continuously improve the project costing

A local primary school is seeking a dynamic and proactive Assistant Head of Year.

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a uniqu

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first‑line support, service desk, incident management and customer success. Hea

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

That’s why we’re hiring our first Head of Employer Success, a senior leader who can build a modern, high‑performing Customer Success function that drives retention, renewal, impact and advocacy across our employer base. Experience designing and scaling customer success functions. You’re an e