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The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. A leading hospitality technology provider in Greater London is seeking a Manager, Customer Marketing to drive customer advocacy and engagement. The successful candidate will lea

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

Strong understanding of customer success principles and technology‑enabled engagement tools, and how they support S&P Global Mobility’s vision and goals. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of

The position demands a proven record of leadership, understanding of customer lifecycle, and the ability to analyze performance data. In this hybrid role, you will lead a team of specialists, ensuring effective delivery and adoption of solutions. A leading health tech company is seeking a Team Manag

An education technology company located in London is seeking a Head of Customer Operations to enhance their customer support function. You will transform customer support into a strategic function, define key performance indicators, and lead a team of six.

We are excited to announce an exceptional opportunity for a performance-driven and creative professional to join UAL Online as our new Head of Student Success. We’re looking for a proactive self‑starter with proven experience of delivering measurable results in student support, student success o

A leading charity organization in Greater London is seeking a Head of Finance to lead its commercial finance and business partnering function. This position offers a competitive salary and a hybrid working arrangement, providing an opportunity to contribute to meaningful social impact.

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

As Head of Finance, you will lead the commercial finance agenda, ensuring robust financial governance across projects and commissioned services. Lead forecasting through to end-of-contract and consolidate into the rolling organisational forecast. Strong track record of systems and process improvemen

The role involves overseeing a talented team, ensuring efficient onboarding of new clients, and enhancing customer satisfaction through best practices. A leading financial forum in London seeks an experienced individual to manage and scale its client success strategy.

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

The Head of Customer Success will lead the Customer Success team, define best-practice customer lifecycle management, and work cross-functionally to ensure Nurtur consistently delivers outstanding customer experience. Nurtur is a diverse group of SaaS software brands focused on generating revenue, d

You will ensure effective communication with customers, proactive management of expectations, and timely resolution of issues to drive customer satisfaction. As Head of Customer Services – MRO Europe, you will be responsible for overseeing and enhancing the end-to-end customer experience within th

A leading media company in the UK is seeking a Customer Insight Director to lead insight generation across various departments. The successful candidate will manage research projects, analyze data, and provide actionable recommendations to senior leaders. This position offers a hybrid working model

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence.

A recruitment agency is seeking a Head of Customer Success to lead their strategy and delivery for Salesforce SaaS clients in the UK. This role offers a competitive salary of up to £67,000, flexible working arrangements, and generous holiday allowances. The ideal candidate will have a strong backgr

A leading financial services company based in London seeks a Senior Director of Global Customer Success. This position offers a salary range between $115,236 to $230,065, along with annual incentives and benefits.

A leading B2B SaaS platform in the UK is looking for a VP of Customer Success to build a commercial engine driving Net Revenue Retention (NRR) and expansion opportunities. You will work directly with company founders, define the Customer Success function, and engage closely with enterprise clients.

The successful Head of Customer Success will lead the Customer Success team to ensure customers receive an exceptional level of service across implementation, education, support, adoption and advocacy. The company already has an outstanding reputation for customer service and satisfaction, and they

A leading HR technology company in Greater London is seeking a dedicated individual to take ownership of client success. This role, reporting directly to the Founder/CEO, includes managing and mentoring a client success team while ensuring efficient delivery to all clients. The ideal candidate will

A leading technology provider in the UK seeks a Head of Customer Operations to oversee customer support and operational service delivery. The successful candidate will be responsible for ensuring a dependable customer service experience while managing a team, resolving incidents efficiently, and fos

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Minimum 5 years’ experience leading Customer Success or Customer Support teams operating across multiple locations. Define and evolve the Customer Success

We are excited to announce an exceptional opportunity for a performance-driven and creative professional to join UAL Online as our new Head of Student Success. We’re looking for a proactive self‑starter with proven experience of delivering measurable results in student support, student success o

A leading healthcare technology firm in Greater London is looking for a Head of Product. Key responsibilities include product portfolio management, ensuring customer-centered product development, and fostering a cross-functional culture. The position offers a competitive salary and benefits, includi

A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-ce

A fast-growing media company based in London is seeking an experienced leader to oversee client success and operations. This newly formed role focuses on scaling the client success team, fostering collaboration, and implementing best practices to enhance efficiency.

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. You will build the Customer Success function from the ground up for a high-growth startup. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability

History of successful deployments recognised as reference accounts. At Lyrebird, we don’t just write code — we help shape the future of the human experience. We’re building a team that reflects the diversity of the people who’ll benefit from our work.

A leading software company is seeking a Director of Global Customer Experience to lead application support and service delivery operations across tier-one financial institutions. The ideal candidate has over ten years of experience in customer support and SaaS, with strong leadership and communicati

Recruit, mentor, and lead a high-performing team of Customer Success Managers. Act as the Voice of the Customer to the Product team to influence the roadmap. Malaysia’s leading cloud payroll solution serve thousands of paying customers globally.

An exciting opportunity has arisen for a Head of Customer Success to lead the customer success function, strengthen client relationships, and drive long-term value and retention across a client base. Knowledge of customer success best practices and continuous improvement. Are you a Customer Success

A leading housing organization is seeking a Head of Home Experience to oversee the entire move-in journey for customers. The ideal candidate will ensure homes meet the highest standards before customer occupation and manage complaints effectively. This hybrid role is based in Greater London with a c

A leading insurance company in the United Kingdom is seeking an experienced operational leader to oversee its Commercial Motor Claims Customer function. The role demands expertise in motor insurance, proven leadership in directing large teams, and the ability to drive operational excellence while en

Reporting into the CEO, the VP of Customer Success will be a proven leader with a track record of designing, managing and scaling SaaS Customer Success organizations. The role will advocate continually for the interests of the customer both within the Customer Success function and across the wider b

A leading AI business planning platform in Greater London is seeking a Head of Community and Customer Marketing. The ideal candidate will have over 10 years of experience in customer marketing within B2B tech and possess strong analytical and storytelling skills. This strategic role involves leading

A cutting-edge advertising technology company is seeking a Head of Client Success for the UK market. The role involves managing client success strategies, leading a dynamic team, and ensuring the retention and growth of solutions. Ideal candidates will have over 7 years in Client Success or Account

Customer Relationship & Account Management*** Lead and develop a team of Customer Account and Customer Programme Managers across Civil, Military, and Marine sectors* Act as the senior escalation point for customer concerns and critical issues* Build and maintain strong, long-term customer relationsh

This hybrid role requires leading sales strategy and technical engagement with clients, focusing on retention and growth of the customer portfolio. A leading subscription management platform in the UK is seeking a Manager of Customer Solution Engineering. The company offers competitive compensation,

As Head of Customer Services – MRO Europe, you will be responsible for overseeing and enhancing the end-to-end customer experience within the MRO business unit. You will ensure effective communication with customers, proactive management of expectations, and timely resolution of issues to drive cu

I have been part of Zen’s phenomenal growth since we launched in 2017, and I am looking for a Head of Customer Operations to help build and scale our customer support function. Head of Customer Operations (UK). You will define the KPIs that matter, and own the unit economics of turning customer su

Reporting into the CEO, the VP of Customer Success will be a proven leader with a track record of designing, managing and scaling SaaS Customer Success organizations. The role will advocate continually for the interests of the customer both within the Customer Success function and across the wider b

You will be responsible for managing the customer success organization, ensuring customer satisfaction and loyalty while identifying growth opportunities. A leading financial technology company in the UK is seeking a Customer Success Director. The ideal candidate will have at least 5 years of manage

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. This senior role involves leading the Customer Success function, enhancing commercial performance, and fostering long-term partnerships. The ideal candidate will pos

A dynamic media company in Greater London seeks an experienced leader for the Client Success role. The ideal candidate has over 5 years of leadership experience in fast-paced environments, along with strong project management and analytical skills. This position offers competitive compensation, grow