Head of policy jobs in Newcastle Upon TyneCreate job alerts

The OpportunityNational enterprise scale business is seeking a highly capable Governance, Risk & Compliance (GRC) Lead to drive the evolution of their security and risk landscape during a period of significant transformation and investment. This is a rare chance to step into a senior, influential position—shaping the GRC strategy, building capability, and ensuring regulatory excellence across a complex and high-profile environment.The RoleWorking as the Right-hand to the Head of Information Security, you will:Leadership & Ownership • Lead the entire GRC portfolio and shape a function that is still maturing., • Manage a small but growing team, across multiple sitesGovernance & ISMS, • Own the ISMS and drive the organisation’s journey to ISO 27001 certification., • Ensure ongoing Cyber Essentials and Cyber Essentials Plus compliance across the business., • Develop, maintain and embed policies, processes and governance structures.Risk Management, • Stand up and mature the IT risk management framework across the business., • Produce risk registers, KRIs, governance packs and executive-ready reporting., • Oversee and enhance third-party risk assurance.Regulatory & Framework Compliance, • Support delivery of obligations under the Security & Resilience Bill and CAF., • Provide guidance on NIS2 for international operations., • Anticipate evolving regulatory requirements and prepare the organisation accordingly.Incident Response Governance, • Lead scenario planning, readiness and policy work on the GRC side of incident response., • Work closely with the Security Operations Lead, who owns technical response.The PersonWith a strong background in GRC and ideally possessing an information security certification such as CISSP, CISM or CRISC, you will have:, • The ability to interpret and challenge technical controls, • Experience managing or maturing an ISMS and delivering ISO 27001 compliance., • Solid IT risk management experience., • Strong communication skills with senior stakeholders, including exec-level reporting.Most importantly you will be:, • Practical, hands-on, comfortable shaping a function that is still developing., • Able to influence, challenge and communicate with technical stakeholders., • Detailed in documentation, audit readiness and governance reporting.Exposure to public-sector aligned frameworks (CAF, NIS/NIS2), will be beneficial, though not essential.

Professional Indemnity Executive Department: Commercial Insurance Reports To: Head of Professional Risks / Account Director Employment Type: Full-time/ Hybrid Job Purpose The Professional Indemnity Executive is responsible for managing, developing, and servicing a portfolio of Professional Indemnity (PI) clients. The role involves providing specialist advice, placing cover with insurers, negotiating terms, and ensuring clients receive comprehensive risk and claims support. The successful candidate will demonstrate strong technical knowledge of PI insurance, excellent relationship management skills, and a proactive approach to business development. Key Responsibilities Client Management • Manage an allocated portfolio of Professional Indemnity clients across various sectors (e.g., legal, construction, financial services, technology, consultancy)., • Deliver high-quality advice on coverage, limits, excess structures, and policy wording., • Conduct renewal reviews, identify coverage gaps, and recommend appropriate risk solutions., • Prepare market presentations and underwriting submissions., • Negotiate competitive terms with insurers., • Maintain strong working relationships with key insurers and underwriters., • Identify and pursue new business opportunities., • Support tender submissions and proposal documents., • Assist clients with notification and management of PI claims., • Liaise with insurers, loss adjusters, and legal representatives to ensure timely resolution., • Provide strategic claims guidance and advocacy for clients. Skills & Experience Essential • Proven, • experience handling Professional Indemnity insurance., • Strong understanding of policy wordings, exclusions, and endorsements., • Excellent negotiation and communication skills., • Ability to manage multiple renewals and deadlines effectively., • Strong analytical and problem-solving skills., • Cert CII / Dip CII qualified (or working towards qualification)., • Experience dealing with complex or high-value PI placements., • Existing insurer or client relationships within professional services sectors. Salary & Benefits • Competitive salary (dependent on experience) Circa £80,000 + Bonus/benefits, • Performance-related bonus, • Pension contribution, • Private medical insurance, • Professional development support NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.

Engineering Supervisor (HVAC/Plant) £50,000 - £60,0000 + Bonus + Company Car + Progression + Benefits Rochester Do you have an engineering background working in plant rooms or similar environments and are you looking to take the next step in your career into a managerial role with a thriving business? This opportunity involves delivering specialist projects for an impressive client portfolio and offers excellent company benefits along with a generous annual bonus. This company is a tight-knit, long-established business that maintain plant rooms, working with blue-chip clients in and around London, as well as smaller clients locally. They are looking to take on more tenders with the help of the right person, who can oversee contractors working on multiple projects across the business. This diverse role involves creating quotes, liaising with clients, and managing teams of contractors on site. Your work will be split between time at the head office in Rochester and working on sites in and around London to draw up plans complete administrative tasks and support managers. This role would suit someone from a Plant/HVAC/Engineering background, looking to take on a new challenge where you can progress into Project Management wtihin a well-established company who offer the chance to continually develop your career. The Role • Supervising contracts across multiple projects., • Signing off on work completed by contractors., • Maintaining and creating client relationships., • Regular visits to survey sites., • Plant background, • Looking to work in Project Management JBRP1_UKTJ

Up to £53,835 + excellent benefits. Those Huge Small Victories Our teachers are fulfilled by the idea of making even the smallest positive changes in our young people, so we celebrate the little things. Theres lots of ups and downs, and to some of our young people, sitting through a lesson can be a big win. We call these huge small victories and whilst they may seem small on the surface, they add up to make a big difference. Get out what you put in Youll be working with children and young people with Autistic Spectrum Disorder/Social, Emotional and Mental Health needs. Youll be there to help them learn, develop their abilities and raise their self-esteem. You will need to be resilient and dedicated, but those huge small victories that you achieve will be something youre really proud of. It can be a tough journey, but the positive steps forward will more than make up for it. As a Teacher at Witherslack Group, youll get all the support you need to succeed, from in-house psychologists, to teaching assistants and therapy professionals. Your colleagues will be the best at what they do, the school environments will be well-resourced and well be with you every step of the way, helping you build a rewarding teaching career. One of the best environments in SEND Cumberland School is built on an ambition to achieve for its pupils. The School not only focuses on the development and growth of its pupils but also continually strives to offer more in terms of outstanding teaching, therapeutic support and vocational options. The launch of the schools new, purpose-built Key Stage 4 vocational centre or its partnership with the Cruyff Foundation to launch one of the countrys first special Cruyff Courts, are just two examples of the schools no limits approach to supporting its pupils to succeed and achieve their own ambitions. This was recently recognised in our Good Ofsted rating. What we do for you We know youre going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the education sector. With us, youll get to bring learning to life and make a genuine difference to the lives of our young people plus youll get: * Training: A full induction and on the job training * Holiday: Youll work hard at WG, so youll be rewarded with full school holidays * Progression: If career development is your thing, most of our head teachers and leaders have been promoted from within our group * Flexible benefits: meaning you can increase/decrease benefits such as life insurance check out our benefitshere * Pension:we offer a range of pensions to suit your lifestyle needs including Teachers Pension and our very attractive TPS alternative * Wellbeing: a host of wellbeing tools and advice including employee assistance * Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts * Beautiful working environments with the very best facilities check out our schoolshere * A recommend a friend scheme that offers a £1,000 bonus every time Bring your whole-self to work Our young people come from all walks of life, diverse backgrounds and with different needs and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. Youll be more than a English Teacher, youll be able to connect with our pupils because of: • Your can do attitude a team player who rolls up their sleeves to help others, • Your genuine passion for teachingand the impact your subject can have on young lives, • The ability to relate your subject to each pupil and build great relationships with your class, • Your enthusiasm and expertise to build your department As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community. We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, well be there every step of the way. By building a diverse and inclusive team, were better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self. The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. For a full job description and person specification, please click here. To view our ex-offenders policy please click here. To view our Child Protection Policy, please visit the 'Parents and Carers' section of this School/Learning centre. You can find all our Schools here. Special Education / Careers in Care / Careers in Special Education / Working with Children / SEMH / SEN / ASD #INDH JBRP1_UKTJ

SW Engineer (Distributed Computing, AWS, Python, C#/C++) Oxford - 3-4 days per week in office. £45000 - £68000 + Package. • Must have a Computing/STEM Degree (2:1 or higher)., • Can work in their Oxford head office 3-4 days week. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be JBRP1_UKTJ

Partnership Manager - Awarding Organisation £36k - £42k+ negotiable dep on experience plus performance related bonus - must have access to own vehicle National Coverage - remote based with regular travel to Head office York and frequent national travel to prospective centres, employers, events, conferences and industry meetings. Overnight stays are a requirement for the role - paid for by our client Benefits include 25 days holiday plus 3 days gifted (At company discretion) 10% pension, all business mileage and business related expenses. Flexible working The Partnership Manager is responsible for securing new business, generating new revenue, and expanding our awarding bodies presence across targeted providers, employers, and strategic partners. The role requires a proactive, opportunity-driven approach, strong communication and presentation skills, and the ability to operate effectively across a wide range of stakeholders within the education and skills sector. The BDM will also support the Partnership Director in retaining, expanding and increasing business with existing accounts, supporting account management strategy. Do you have a proven track record and significant experience in B2B sales or Business development, have experience in FE, apprenticeships or the EPA/Awarding Organisation sector ? Do you have experience managing a full sales cycle and achieving business targets ideally with Hubspot CRM experience and developing BD strategies and pipelines ? • Do you have a detailedunderstanding of EPA and apprenticeships in England.?, • Knowledge of Awarding Organisations and the English qualifications market., • Understanding of relevant education and skills policy. Our Awarding organisation is a leading, innovative awarding and apprenticeship assessment organisation. They operate across a wide range of sectors including engineering and manufacturing, food and drink, furniture, marine, retail, logistics and more. As a not-for-profit organisation, they reinvest in their people, products, and customer experience. They are expanding the team to support continued growth in both qualifications and Apprenticeship Assessment, strengthening its presence in priority employer and provider markets. Purpose of the Role The Partnership Manager will drive new business activity by identifying, engaging, and converting new providers, centres, and employers. The Partnership Manager will also support the Partnership Director in expanding and increasing business with existing accounts, supporting account management will represent our awarding body at events, conduct market development activities, deliver persuasive sales meetings, and play a key role in securing new contracts. We are looking for a dynamic, outward-facing candidate with lots of self-motivation, strategic thinking, and the ability to create strong relationships with key decision-makers. 1. New Business Acquisition • Proactively identify, engage, and convert new centres, providers, and employers., • Manage the full sales cycle from prospecting to contract signing., • Prepare and deliver compelling sales presentations and discovery meetings., • Build and maintain a high-quality new-business pipeline. 2. Market & Opportunity Development • Conduct market research to identify trends, competitor activity, and emerging opportunities., • Attend conferences, networking events, provider forums, and industry meetings., • Support the development of our clients market intelligence to shape strategic targeting. 3. Strategic Relationship Building • Build effective relationships with, existing accounts, key industry stakeholders, senior decision-makers, and influencers., • Represent our awarding organisationas an ambassador for its values, products, and services., • Work collaboratively with the Partnership Director and other account managers, to ensure effective handover and long-term retention. 4. Reporting & Performance Management • Maintain accurate CRM records, forecasting, and pipeline reporting., • Track progress against business development targets and KPIs., • Provide regular updates to the Partnership Director, Senior Leadership Team, and theTeam. 5. Collaboration & Internal Alignment • Work closely with Account Managers, Operations, Product Development, and Marketing., • Feed market insights into product development and strategic planning. Tina Lacey Recruitment is a specialist recruitment agency dedicated to the skills, training and employability sectors nationwide. We are committed to giving full free pre-interview advice and guidance right throughout the interview process. JBRP1_UKTJ

Your new company is a rapidly growing business based in Carmarthenshire. After recent expansion, they are now looking to recruit an experienced Interim Financial Controller to head up their Finance Team. Your new role In your new role as Financial Controller, you will oversee all financial operations of the business, maintaining strong financial controls, ensuring accurate reporting, meeting regulatory requirements, and managing cash flow effectively. This position blends hands-on financial oversight with commercial awareness, providing senior leadership with timely and high-quality financial information to support decision-making and long-term growth. What you'll need to succeed You'll be ACA/ACCA/CIMA qualified with strong financial control and reporting experience, with the ability to lead month-end, year-end, and audit preparation. You're confident in budgeting, forecasting, and delivering insightful analysis that supports commercial decision-making. You can manage cash flow and working capital effectively, ensuring robust liquidity and risk management. You have solid knowledge of statutory compliance and maintain high standards of governance and internal controls. You're also skilled at improving systems and processes, driving efficiency, accuracy, and better financial discipline across the business. What you'll get in return You will be joining this ambitious business, and be stepping into a high impact role with real ownership, visibility, and the opportunity to shape the company's financial future as it scales. In return, you'll receive a competitive £Daily rate, a supportive leadership team, and a dynamic environment where your contribution genuinely drives growth and success. The role is a hybrid one requiring a minimum of 2 days a week in the office. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be JBRP1_UKTJ

Prep chef required for a FISH FOCUSED kitchen towards the coast in south shields. This kitchen gets daily fish land in the kitchen, the sous chef and head chef will create fish specials each day. As a prep chef / commis chef you will be involved in the prep for this restaurant. The role As a prep chef you will be involved in the prep for this restaurant, this will include learning fish, you will also involved in vegetable andside prep. You will also be involved in prep for the none fish dishes as well. This role will include all the standard prep chef / commis chef duties. Experience We are looking for a prep chef / commis chef who wants to learn different type of prep. • prep chef, • fresh daily fish in tis restaurant, • They also do none fish mains and sides, • Around the Jarrow / south shields area, • £minimum wage £12.21 (until April) and £12.71 (from April) Next Step: HtE Recruitment is here to help you secure your next permanent chef role. Since 2007, we’ve placed hundreds of chefs into positions like Chef de Partie, Pastry Chef, Sous Chef, and Head Chef across the UK. By applying, we’ll save your contact details to discuss this role. See our website or email for our GDPR privacy policy. All candidates must have the right to work in the UK, We can not help with sponsorship. HtE Recruitment acts as a Recruitment Agency & only handles permanent chef roles and does not offer temporary or agency work

HR Advisor Permanent Newcastle upon Tyne Competitive Salary Be part of something bigger. Find, grow and back the people who make this Club what it is. We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If you’re driven to raise the bar and make an impact, you’ll find the platform, the people and the pride to do your best work here. This is a great opportunity to develop, learn and make a real contribution in a fast-paced and exciting environment. About the role As our HR Advisor, you’ll play a key role in delivering a people‑focused, efficient and proactive HR service across the Club. Working closely with our HR Business Partners, the Head of HR and wider People & Talent team, you’ll provide trusted guidance to managers and colleagues, helping embed our policies, our practices and the Newcastle Code across everything we do. You’ll be the first point of contact for employee relations queries, supporting managers to confidently handle matters such as disciplinary, grievance, attendance and probation. You’ll build strong relationships, use data to spot trends, and work collaboratively across teams to continually improve our service. This is a varied and rewarding role where you’ll support people initiatives, training, policy development, engagement activity and the annual performance cycle, helping us deliver an excellent people experience across the Club. What you’ll do • Provide credible, pragmatic advice on employee relations matters, ensuring managers are supported to act consistently and confidently in line with Club policies and employment law., • Build strong, trusted relationships with People Managers through regular touchpoints and proactive HR support., • Collaborate with colleagues across the People & Talent team to enhance our services, streamline processes and support cross‑functional working., • Organise and deliver HR surgeries, coaching sessions and people management training—tailored to the needs of each team., • Support policy reviews, ensuring our guidance is up to date, legally compliant and easy to understand., • Provide insight through well‑presented people data, identifying trends across absence, probation, case management and other key people metrics., • Contribute to the annual performance and objective‑setting process, helping managers set clear, focused and meaningful goals., • Support our engagement survey process, from communications to results analysis and action planning., • Assist with job evaluation activity and the creation of compliant job descriptions. Promote safeguarding, welfare and equality best practice in all areas of your work. About you You’ll bring strong HR experience, confidence in handling employee relations matters and a proactive, solutions‑focused mindset. You’re someone who builds relationships easily, communicates with clarity, and adapts your approach to support different needs. You’ll also have: • Experience in a similar HR advisory role., • A working knowledge of employment law and experience managing a range of ER cases., • Strong verbal and written communication skills, with the confidence to influence and give constructive feedback., • Experience using HR or payroll systems and strong Microsoft Office skills., • The ability to present data clearly and make insight‑led recommendations., • A high level of organisation, accuracy and attention to detail., • Commitment to confidentiality, safeguarding and safe working practices., • CIPD Level 5, a related degree or equivalent experience. The team You’ll join a friendly, supportive and dedicated People & Talent team who will help you settle in, grow and succeed. We value curiosity, teamwork and a positive, solutions‑focused approach. United As One. We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential. Safeguarding We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with. How to apply For further information on this role and about the club please visit our careers page. Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates. This position is UK based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK. Recruitment Agencies – please note that we do not accept unsolicited candidate details. Any candidates submitted without request will be considered direct applicants

Job Title: Operations Executive Location: Benton, Newcastle Upon Tyne Salary: £27,000 - £35,000 per annum, Depending on experience Job Type: Full Time, Permanent About The Company: LamasaTech is a market-leading specialist in kiosks, digital signage and touch screens. We are featured in TechRadar's top interactive kiosk providers 2023 and were crowned winners of the North East England Chamber of Commerce's Export Business of the Year Award and the Innovation Award at the North Tyneside Business Awards in 2022. We serve a range of industries internationally including Retail, Hospitality, Public Sector, Education and distribution. LamasaTech are looking for an Operations Executive to join our growing team. About The Role: As Operations Executive you will support the day to day operational and finance needs of the business. This is a varied role which will require the successful candidate to multitask and have the ability to work with teams across the business to ensure operational success. The ideal candidate will be highly organised, possess excellent people skills and be comfortable working with new software systems. They will have the ability to learn quickly and retain information easily, and have a genuine enthusiasm for small business culture - wearing multiple hats, working closely with a tight-knit team, and thriving in a fast-moving, collaborative environment. Responsibilities: Include but not limited to: Work closely with the Head of Operations and Finance Manager supporting their activities Arrange and manage international and domestic shipping alongside preparation of customs documents including booking domestic shipments on systems Obtain shipping quotations as requested by our Customer Success and Sales Teams Tracking and monitoring of shipments and updating account managers and clients as applicable Manage and update our serial number register Handle operational related admin tasks such as route planning and bookings for engineers if required Updating tasks with notes for transparency including updates from manufacturing etc. Using the CRM for accurate record keeping Invoicing of deals Creation and management of purchase orders - communicating with production for updates on orders Reconciliation of payments Reconciliation of stock Collection and processing of incoming invoices and receipts General administrative support to Operations and Finance teams Manage operational admin tasks where requiredAbout you: Skills and Experience: Highly organised Time management - able to manage workload and complete tasks on time Attention to detail - able to maintain accuracy in tasks Excellent communication skills both written and verbal Ability to work individually and as part of the wider team to achieve collective goals Confident with IT - able to learn software systems Able to follow and improve processes Able to use initiative and adapt to new situationsDesirable Skills and Experience: Although experience in these areas would be desirable, full training will be provided. Experience with international logistics Experience using ERP systems Experience using XeroHours and location: 40 hours per week. The role is based at our UK office in Benton, a short distance from the centre of Newcastle Upon Tyne. Office work is required for this role. We operate a hybrid working model where 1-2 days can be worked from home after full induction is complete and according to business needs. Our standard office hours are 09:00 - 17:30, Monday - Friday. We also operate a flexible working hours policy for applicable roles. Benefits: 22 days paid annual leave plus public holidays Additional 'gifted' Christmas shutdown leave (non-contractual) Pension scheme Employee Assistance Programme with Group Life Insurance of 4 x salary (death in service), mental health support, 24/7 remote GP access and healthy habits app with voucher rewards.Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Office Administrator, Operations Administrator, Admin Assistant, Administration Clerk, Admin, Business Administrator, Business Administrator, Secretary, Operations Assistant, Operations Executive, Operations Support Team may also be considered for this role

Zenith are looking to recruit an experienced HR Trainer to work from its head office in Hebburn. As an HR Trainer you will be a commercially minded HR professional, providing practical HR support to Zenith customers as part of the Recruit, Retain and Thrive project. Also, from April 2026 deliver high-quality teaching, learning and assessment for HR apprenticeships (primarily Level 3 HR Support, with potential to support Level 5 in time), making sure learners achieve on time and employers see value. You must have real HR experience in industry and be confident translating “what good HR looks like” into training, coaching and documentation for learners and employers. You will also work to funding/compliance standards, Ofsted expectations and Zenith’s internal quality framework. Role responsibilities: HR Support (Client-Facing) * Be a named HR contact for a portfolio of Zenith customers, providing timely, inclusive, risk aware advice on ER, absence, performance, probation, recruitment and onboarding. * Draft/ review HR documentation (contracts, handbooks, policies, letters) in line with UK employment law and ACAS guidance. * Coach line managers to handle day-to-day HR issues confidently and consistently. * Align HR support to business needs - retention, engagement, restructuring, growth hiring. * Spot opportunities to introduce Zenith’s wider services (recruitment, apprenticeships, skills bootcamps, commercial HR training) and pass into the wider team. * Create and foster a peer network of HR managers. Apprenticeship Delivery & Teaching * Deliver engaging workshops/sessions (face-to-face and remote) * HR legislation and policy * Recruitment and selection * Employee lifecycle and onboarding * Performance management and appraisal * Employment law and ethics * HR systems and data handling * Prepare lesson plans and schemes of work that meet the apprenticeship standard and reflect current HR practice. * Use initial assessment to tailor learning for apprentices with different starting points. * Liaise with employers to make sure training reflects live HR tasks in their business. * Set, mark and give feedback on work-based tasks, portfolio evidence and EPA readiness. * Promote Maths/English in context (e.g. interpreting HR metrics, writing HR reports). Learner & Employer Management * Manage a caseload of learners and employers, ensuring timely achievement and progression. * Monitor progress on the e-portfolio/LMS and intervene early where learners fall behind. * Provide impartial IAG on HR career routes (HR Assistant → HR Advisor → CIPD, etc.). * Deliver commercial or CPD HR training when required. Quality, Compliance & Safeguarding * Ensure compliance with awarding body, ESFA and Ofsted requirements - including audit readiness, IQA and accurate record keeping. * Attend caseload reviews and contribute to internal and external audits. * Promote Safeguarding, Prevent, British Values and EDI in all sessions. * Maintain up-to-date knowledge of employment law, CIPD standards and changes in the HR sector. * Deliver against internal KPIs for retention, success rates, employer satisfaction and documentation. Person Specification Essential CIPD Level 5 (or strong equivalent HR generalist experience). Recent in-house HR/people experience in a commercial or industrial setting. Confident delivering to groups and 1:1, in person and online. Strong written skills - policies, letters, feedback to learners. Good working knowledge of UK employment law and HR best practice. Experience using online learning/assessment platforms. Organised and able to work to targets (learner progress, achievement, customer SLAs). Full, clean driving licence and access to a vehicle; flexible to travel across the region. To believe in and demonstrate Zenith’s values and team charter behaviours. Be willing to work flexible hours and locations as required, be committed and enthusiastic. Desirable Teaching/assessing qualification (AET/PTLLS, CAVA/TAQA, or willing to work towards). Experience of apprenticeships/work-based learning and Ofsted/ESFA requirements. Experience with SMEs where HR is being built from low base. Understanding of how AI/HR tech is emerging in people functions (nice to have for futureproofing delivery). Zenith Training is the fast-growing learning and development division of Zenith People. We work across various sectors, integrating strategic thinking with innovative training to help businesses deliver their strategy and future growth across the Northeast. As an Ofsted Rated Good provider and ISO 9001:2015 certified organisation, we’re committed to maintaining the highest standards of quality and continuous improvement in everything we do. We’re a growing business, and we’re always looking to bring like-minded, talented individuals on board to support the achievement of our business objectives. So if you feel that we sound like the type of business you can see yourself working in and think that you have something to bring to our table, please get in touch – we’d love to hear from you! Benefits of working with Zenith: Enhanced Holiday Package – Enjoy more time off to recharge. Great Working Environment – Supportive, collaborative, and positive culture. Free Parking – Convenient and cost-saving for all staff. Pension Salary Sacrifice – Tax-efficient way to boost your retirement savings. Cycle to Work Scheme – Promote health and sustainability. Extra Pension Contributions – Additional employer contributions after probation. Hybrid Working – 1 day per week working from home (after probation). Social Gatherings – 4 events per year to connect and celebrate. Death in Service (DIS) – 4x salary for peace of mind. Training & Development – Continuous learning and career growth opportunities. Employee Assistance Program (EAP) – Includes a wellbeing app for mental health support. Birthday Off – Celebrate your special day with an extra day off