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A Recruitment Manager is responsible for overseeing the recruitment and hiring process within an organization. This role involves strategic planning, managing recruitment teams, and ensuring the company attracts and hires qualified candidates. The role requires a balance between leadership, strategic thinking, and hands-on recruitment activities. Key Responsibilities: Strategic Planning: Develop and implement recruitment strategies to meet the organization's hiring needs. Analyze the workforce plan and determine staffing requirements in line with business goals. Forecast future hiring needs and collaborate with department heads to ensure alignment. Team Leadership: Lead and manage a team of recruiters, providing guidance, training, and support. Set performance goals for the recruitment team and monitor progress. Ensure recruitment efforts are efficient, effective, and compliant with all legal requirements. Recruitment Process Management: Oversee the full-cycle recruitment process, from job postings to candidate interviews, hiring, and onboarding. Work closely with hiring managers to define job descriptions, candidate profiles, and interview processes. Ensure a positive candidate experience throughout the hiring process. Sourcing and Talent Acquisition: Develop creative and effective sourcing strategies to attract top talent across various platforms. Maintain relationships with recruitment agencies, job boards, and other external partners. Utilize data and analytics to track recruitment efforts and improve sourcing strategies. Employer Branding: Promote the company as an employer of choice through outreach, job fairs, social media, and employer branding campaigns. Monitor and improve the organization’s reputation in the job market. Compliance and Reporting: Ensure all recruitment activities are compliant with employment laws, equal opportunity policies, and company standards. Maintain accurate records of all recruitment activities and provide regular reports to senior management. Continuous Improvement: Keep up-to-date with recruitment trends and best practices. Analyze recruitment metrics (e.g., time to hire, cost per hire) to improve efficiency. Adapt recruitment strategies based on feedback and industry changes. Skills and Qualifications: Leadership skills to manage and motivate a recruitment team. Communication skills to collaborate with hiring managers, candidates, and external partners. Strategic thinking to align recruitment activities with business needs. Experience with ATS (Applicant Tracking Systems) and other recruitment tools. Knowledge of labor laws and compliance regulations. Data analysis skills to track recruitment metrics and make improvements. Problem-solving and negotiation skills to handle complex hiring situations. Education and Experience: A Bachelor’s degree in Human Resources, Business Administration, or a related field is often required. Previous experience in recruitment or HR management, often 5+ years, with a proven track record of successful hires. Experience managing teams is often preferred. Conclusion: A Recruitment Manager plays a pivotal role in ensuring the organization attracts the best talent. They combine strategic oversight, leadership, and hands-on recruitment expertise to drive success in the hiring process.
Bart & Taylor are a collection of award-winning, premium boutique bars and restaurants, spanning from London to the north of England, each with their own unique concept and style. We are now recruiting a Head Pizza Chef at our East Croydon, Pizza and Tap Bar concept, Trickle. Trickle focuses on freshly made, premium Neapolitan style pizzas, Wings and Sides. And a drink offering that centres around a wide range of expertly curated draught cocktails, wine and beer. The successful candidate will have extensive leadership experience in a pizza focused concept and be comfortable leading and training an effective kitchen team. Ensuring full adherence of food safety processes and company procedures. We provide a clear path of progression to those who desire it through our company pathway program. As the Trickle brand is expanding, the room for progression in the role is very realistic and achievable. Job Role: - 48 hours per week. Tuesday to Saturday. (Sunday & Mondays Off!) - Manage, and take accountability for all aspects of the kitchen - Maintain the stock, ordering, and inventory. - Recruit, train, and retain your team - Deliver a consistent and profitable food offering - Have input on menus, suppliers, and new ways of working - Ensure full adherence to all food safety, fire, and H&S procedures - Implement and company processes and systems Benefits Include: - Up to £17 per hour (including Service Charge) - Free meals when you’re at work - Discounted food and drinks in our restaurants for you and your loved ones - 28 days’ holiday pro-rata - Internal and external training from industry experts - A realistic pathway to progression in an expanding company
We are seeking a dedicated and experienced Practice Manager to oversee the daily operations of our Independent Financial Advisory (IFA) firm. The ideal candidate will have strong leadership skills, a background in financial management, and experience in human resources. This role is essential for ensuring the smooth operation of the firm, delivering excellent client service, and fostering a positive work environment for our team. Duties Manage the overall operations of the IFA firm, ensuring efficiency and effectiveness in all processes. Supervise staff, providing guidance and support to encourage professional development and teamwork. Oversee financial management tasks, including budgeting, invoicing, and expense tracking, to maintain financial stability. Handle human resources functions such as recruitment, training, performance evaluations, and employee relations. Implement and maintain policies and procedures to enhance operational efficiency and ensure regulatory compliance. Work closely with financial advisors to maintain high standards of client service and business performance. Address client inquiries and concerns promptly to maintain strong and trusted relationships. Experience & Skills Proven experience in a managerial role within a financial services or professional services environment. Strong background in financial management, demonstrating the ability to manage budgets and business operations effectively. Experience in human resources practices, including recruitment, training, and employee development. Excellent supervisory skills with the ability to motivate and lead a diverse team. Knowledge of financial advisory practices and regulatory requirements is advantageous but not mandatory; a willingness to learn is essential. If you are passionate about financial services and have the skills to lead a dynamic team within an IFA firm, we encourage you to apply for this rewarding opportunity as a Practice Manager.
Head Waiter/Waitress - 3 days per week (Thursday-Saturday) Minimum Salary from £23.400 + Plus tips 5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name. 5 Hertford Street is currently recruiting for a Head Waiter/Waitress to join our team in the Nightclub Restaurant - Loulou's. The company benefits our Head Waiter/Waitress will receive are: - 33 days holiday per year on a pro rota basis (including bank holidays) - Birthday day off - Discounted gym membership with GymFlex - Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist - Private medical insurance with Bupa - Private dental insurance with Bupa - Workplace nursery scheme - Cycle to Work Scheme - Employee Assistance Programme – Hospitality Action - Access to a company doctor - Eyecare & specs vouchers - In-house industry training - Sponsored social events - Recommend a friend bonus of £750 - Staff Accommodation (subject to availability) - Online retail discounts - Free English Classes - Freshly prepared meals whilst on duty The responsibilities of the Head Waiter/Waitress are: - Welcoming members and their guests to the restaurant - Leading your section with precision and charm - Training members of your team - Developing service standards - Creating an exceptional experience for members and their guests The Experience & Qualifications required as Head Waiter/Waitress are: - Significant experience in a similar position is essential - Experience of working in a luxury hotel, restaurant or private member’s club advantageous Working Hours: - Please note the working hours for this role are on a three day basis, Thursday to Saturday, only straight evening shifts. The club is closed on Sundays, Bank Holidays and throughout Christmas each year. If you feel that you have the experience and skills to join us as Head Waiter/Waitress at 5 Hertford Street then apply by forwarding your up to date CV together with a covering letter.
We are now looking for a Head Waiter to join the team at Lucky Cat by Gordon Ramsay at 22 Bishopsgate. Lucky Cat is one of five unique Gordon Ramsay Restaurant experiences at 22 Bishopsgate and Europe’s tallest restaurant - Asian inspired small plates, Robata grills, sushi and sashimi, exquisitely crafted in the open kitchen and raw bar. Located on level 60 at 22 Bishopsgate, Lucky Cat by Gordon Ramsay offers breath taking, unparalleled views across the city. THIS IS A FULL TIME POSITION What you do as a Head Waiter/Waitress: · You pride yourself on having excellent product knowledge in both food and wine and going the extra mile to create memorable guest experiences · You’re confident to run a section, open and close shifts, supervise and motivate the junior members of the team · You’re passionate about wine and ideally hold WSET L2 qualification · Your attention to detail ensures consistency and your keen desire to coach the team enhances their knowledge and confidence · You thrive on teamwork and support the management team to guarantee guests always leave with a fully positive dining experience · You’re keen to use your interpersonal skills, energy, and passion for food and wine to ensure the highest standards and performance targets are constantly achieved What’s in it for you: · Competitive Pay Rate · Wage stream employer-Employees can access up to 50% of wages before payday · Access to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3 · Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment · A fantastic 50% staff discount on food and drink in UK restaurants · 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family · Preferential Room Rates at Gordon Ramsay Restaurants partner hotels · MYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy · 50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotels · Amazing family meals on duty If you have a love for hospitality, a passion for creating memorable guests experiences, and are looking to develop your career in a best-in-class restaurant group, we would love to hear from you. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process. At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.
We seek an experienced and passionate General Manager to lead our cosy, neighbourhood Italian restaurant. If you have a love for authentic Italian cuisine, strong leadership skills, and a commitment to delivering exceptional customer experiences, this is the perfect opportunity for you. Join us in creating a warm, welcoming atmosphere where our local community feels right at home! Key Responsibilities: Leadership & Team Management: Oversee daily operations and ensure smooth running of the restaurant. Recruit, train, and manage a diverse team of staff, including front-of-house and kitchen personnel. Foster a positive work environment and promote teamwork and professional development. Customer Service: Maintain high standards of customer service to ensure a memorable dining experience. Handle customer inquiries, complaints, and feedback promptly and effectively. Implement strategies to enhance customer satisfaction and loyalty. Business Operations: Develop and execute operational policies and procedures. Monitor financial performance, including budgeting, forecasting, and cost control. Manage inventory, ordering, and supplier relationships to ensure quality and consistency of ingredients. Marketing & Community Engagement: Collaborate with the marketing team to create and implement promotional strategies. Build relationships with local businesses and the community to drive traffic and brand awareness. Plan and execute special events and promotions to attract and retain new customers. Compliance & Safety: Ensure compliance with health, safety, and hygiene standards. Maintain knowledge of industry trends and regulations to ensure the restaurant meets all legal requirements. Qualifications: Minimum of 3 years experience as a General Manager in a high-volume restaurant environment - with proven references Proven ability to manage all aspects of restaurant operations, including team leadership, financial management, and customer service. Excellent communication, organizational, and problem-solving skills. Ability to work flexible hours, including nights, weekends, and holidays. Passion for the hospitality industry and a commitment to delivering exceptional guest experiences. What We Offer: Competitive salary Opportunities for career growth and development. A supportive and dynamic work environment. Employee discounts on dining.
Job Title: Assistant Restaurant Manager 📍 Location: Knightsbridge 📅 Job Type: Full-time 💰 Salary: Competitive, based on experience About Us: Hafız Mustafa 1864 is a celebrated Turkish dessert brand with a legacy dating back to 1864. We take pride in our exquisite desserts, which have earned us prestigious recognition, including being ranked 2nd on TasteAtlas' prestigious list of 150 most legendary dessert places worldwide. Additionally, we have been honored with awards such as the BBC Good Food Middle East Magazine Awards. These accolades recognize our unwavering commitment to crafting authentic and delightful Turkish sweets Job Responsibilities: ✅ Assist in the daily operations of the restaurant, ensuring smooth service and customer satisfaction ✅ Lead and motivate the team to maintain high standards of service and professionalism ✅ Support recruitment, training, and development of staff ✅ Monitor stock levels, place orders, and manage inventory efficiently ✅ Handle customer feedback and resolve issues promptly ✅ Ensure compliance with health & safety and hygiene regulations ✅ Assist with scheduling, payroll, and administrative duties Requirements: ✔ Previous experience in a supervisory or management role within the hospitality industry ✔ Strong leadership and communication skills ✔ Ability to work under pressure in a fast-paced environment ✔ Excellent problem-solving and decision-making abilities ✔ Knowledge of restaurant operations, including POS systems and inventory management ✔ Flexible with working hours, including evenings, weekends, and holidays What We Offer: ✨ Competitive salary and performance-based incentives ✨ Opportunities for career growth and development ✨ A supportive and dynamic work environment ✨ Staff discounts and perks If you are passionate about hospitality and have the skills to lead a team while delivering an exceptional dining experience, we’d love to hear from you!
Job Title: Operational Manager Location: Bridgwater Job Type: Full-time, Permanent Salary: £37,000.00 - £40,500.00 per year Additional Pay: Performance Bonus, Tips About Us Kaspa’s Dessert is a leading dessert restaurant dedicated to providing high-quality sweet treats and excellent customer service. We are seeking a dedicated and experienced Operational Manager to oversee our restaurant's daily operations and drive business success. Job Overview As the Operational Manager, you will be responsible for the overall management of the restaurant, ensuring smooth daily operations, staff efficiency, and exceptional customer service. Your role will involve overseeing financial performance, maintaining operational standards, and implementing strategies to enhance productivity and sales. Key Responsibilities ⦁ Oversee daily operations, ensuring all departments function efficiently. ⦁ Recruit, train, and manage staff, creating a positive and productive work environment. ⦁ Organise staff shifts and scheduling to optimise productivity. ⦁ Lead by example to provide outstanding customer service and ensure customer satisfaction. ⦁ Attend and actively contribute to weekly management meetings. ⦁ Work closely with food and drink suppliers to ensure stock availability and cost control. ⦁ Ensure strict adherence to food safety and sanitary regulations. ⦁ Maintain financial oversight, including revenue tracking, cost control, and budget management. ⦁ Monitor and audit inventory levels, ordering stock as necessary to meet demand. ⦁ Address and resolve operational challenges, ensuring high service standards. ⦁ Plan and develop new menu items in collaboration with management. ⦁ Implement effective sales and marketing strategies to increase revenue. ⦁ Handle cash management and ensure company policies regarding cash, equipment, and property are followed. ⦁ Oversee facility maintenance and report any issues promptly. ⦁ Maintain a safe and compliant working environment for all employees. Requirements Experience ⦁ Minimum 2 years of experience in restaurant management (preferred). ⦁ Minimum 2 years of experience in bar management (preferred). Skills & Qualifications ⦁ Strong leadership and management skills. ⦁ Excellent communication and customer service abilities. ⦁ Ability to multitask and handle a fast-paced restaurant environment. ⦁ Financial acumen, including budgeting and sales forecasting. ⦁ Knowledge of food safety and sanitation regulations. ⦁ Problem-solving and decision-making skills. ⦁ Certifications & Licences: ⦁ Driving Licence (preferred). Benefits ⦁ Performance-based bonus ⦁ Tips ⦁ Company events ⦁ Company pension ⦁ Discounted or free food ⦁ Employee discount ⦁ UK visa sponsorship (if required) Work Schedule ⦁ Monday to Friday ⦁ Weekend (If needed) ⦁ Overtime availability ⦁ Weekend availability required Location Requirement Candidates must be able to reliably commute or plan to relocate before starting work in Bridgwater. If you are a motivated and experienced restaurant manager looking to take on a dynamic leadership role, we would love to hear from you. Apply today and become part of the Kaspa’s Dessert team! Work Location: In-person
We're looking for a dynamic new GM to take the reins at our Exmouth Market Restaurant. If you're a GM with great energy, leadership skills, entrepreneurial spirit and looking for a company to stay and grow, you'll thrive in this role. The restaurant is around 75 covers 🪑🪑🪑 inside and outside. We have a strong mix of in house 🍽️ and Deliveroo 🥡 sales. It’s a really vibey site with tons of regulars and a great reputation along the street. About the Role - All the usual GM admin stuff such as forecasting, FoH rotas, being on top of Health & Safety , team recruitment/onboarding/training (we use Flow and Planday) - Recruitment for front of house roles - Building on and maintaining our great company culture. Work life balance and autonomy are really important to us and we're constantly looking to support you to achieve that not just for yourself but your team too. - Strong relationship with the kitchen . We don't see the pass as a divide and with an open kitchen, we've always encouraged constructive and productive relationships between foh and boh. - Systems we're using are Planday (Rotas), Supy (ordering and stock management), Flow Hospitality (Training), Vita Mojo / Deliveroo (EPOS) Google Sheets (reporting) Pay + Contract 🤑 This is a 45h/wk full time contract that requires a mix of opens/closes over 5 days a week. Whilst you write your own rota, we'll need you to lead from the front and have a presence over all operating hours. The pay is a mix of basic, service charge and annual bonus. Basic (£35k/yr) Service Charge (around £9k-12/yr) based on worked hours Target based Bonus Package (£4k/yr, paid quarterly) This means a very achievable annual take home of £45k+ / yr About You ☺️ - Previous GM experience is essential, with at least 2-3 years in a similar sized site location. - Passion for service, people and food. Our burger is insanely good and we're famous for it, but the atmosphere and team are just as important to the guest experience. - Great leadership skills. This really will be your site and a big part of your role is to inject your energy and positivity into the atmosphere. - Taking the time to use your past experience to train and mentor your team. - Great initiative and confident to take ownership of your site. The big advantage of joining an independent is that we want to give you autonomy over your site. Black Bear is where you can really have a voice and input into the future of your site. - Working closely with Head Office on projects to move the business forward. We love giving you the opportunity to present ideas and proposals for anything from events, building work and restructuring. If this sounds like something you're interested in we'd love to hear from you!
Job Title: Assistant Manager Location: Chelsea, London Job Type: Full-Time Reporting To: General Manager Job Summary: Be part of something exciting! We are seeking a motivated and experienced Assistant Manager to join us for the launch of our brand-new pub in the heart of Chelsea. This is a unique opportunity to play a pivotal role in establishing a fresh, vibrant pub that combines exceptional food, drink, and service with a welcoming and lively atmosphere. You’ll work closely with the General Manager to set up operations, recruit and train a stellar team, and ensure a successful launch and ongoing success. Key Responsibilities: • Pre-Opening Preparation: Assist in setting up the pub for opening, including staff recruitment, training, and onboarding. Help design workflows, operational systems, and service standards. • Customer Experience: Deliver an exceptional guest experience by ensuring high standards of hospitality and service from day one. • Team Leadership: Help build and lead a high-performing, enthusiastic team. Motivate staff to deliver excellence and foster a positive work culture. • Launch Support: Assist the General Manager in coordinating the grand opening and initial promotional campaigns to establish the pub as a key destination in Chelsea. • Operational Oversight: Oversee day-to-day operations, ensuring smooth service and that all areas of the business run efficiently. • Stock Management: Manage stock levels, supplier relationships, and inventory controls to ensure quality and minimize waste. • Compliance: Ensure compliance with all licensing, food hygiene, and health and safety regulations. • Financial Management: Monitor budgets, control costs, and track sales to meet revenue goals. • Problem Solving: Handle customer feedback and operational challenges effectively to ensure a seamless guest experience.multitasking, and attention to detail. • Problem-Solving: Calm under pressure with strong decision-making skills. • Compliance Knowledge: Understanding of licensing laws, food hygiene standards, and health and safety regulations. • Personal Traits: Proactive, hands-on, and enthusiastic about taking on new challenges. Why Join Us? • Be Part of a New Chapter: A rare opportunity to help shape the identity and success of a new pub from the ground up. • Dynamic Team Environment: Work with a supportive and ambitious team. • Career Growth: Grow with us as we establish our presence in Chelsea and beyond. • Competitive Package: Enjoy a competitive salary, benefits, and the chance to be part of an exciting launch. If you’re excited about this opportunity to help launch a new pub and make your mark in Chelsea, we’d love to hear from you! We can’t wait to meet you and start this exciting journey together!
Salary - Up to £48000 per year Schedule - Full Time Experience - Previous experience at this level or similar within a quality restaurant group Hoppers are seeking a Assistant General Manager to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Assistant General Manager looking for a new role in an award winning, critically acclaimed group. The Restaurant Hoppers the much talked about, fast paced Sri Lankan restaurant. We are looking for team members who can come on-board to our award-winning concept inspired by the food of Tamil Nadu and Sri Lanka. We serve our London twist on hoppers, dosas, kothus and roasts. Complimented by a tropical drinks list with Genever and Arrack at its heart. Our people are a big part of what we do, helping to translate the cuisine and always going above and beyond to make sure our guests have a fantastic experience. It’s what makes us different. Being part of the Hoppers family requires commitment, charm, confidence and an eagerness to learn. The Position As Assistant General Manager, you will be a hands-on, proactive and enthusiastic leader, injecting your personality into your work and inspiring the team to deliver a warm and memorable guest experience. You will continually commit to the highest standards of service and operations, and working closely with the senior management team, you will be responsible for the overall performance of the front of house team, managing financials, recruitment and team development, stock management and health and safety. As Assistant General Manager, you will be responsible for: Overseeing a large restaurant team and ensuring the running of a smooth service Welcoming and attending to guests with an exceptional level of care and service, ensuring that they leave with a positive and memorable experience; Inspiring, motivating and training waiting staff to deliver the highest levels of service; Carrying out all opening and closing procedures. The successful Assistant General Manager will have: Previous experience as a Assistant General Manager or Restaurant Manager ready to take on more responsibility; Warm and welcoming persona, along with a hands-on approach to work and impeccable attention to detail; Proven ability to lead, train and inspire a team; Passion for hospitality and a good knowledge of food and beverage; Eagerness to learn and develop your career within an award-winning restaurant group.
Senior / experienced waiter / waitress (£14.00 £16.00 per hour depending on experience / performance): part time and full time available. Smokestak are looking for a strong / experienced waiter/waitress, on a full-time or part time basis, for their Shoreditch restaurant. While we hire on attitude mainly, experience in a similar capacity would be hugely beneficial. We are a busy restaurant with an outside terrace so energy and a solid attitude are crucial for this role. Training is provided and there are development opportunities available within the company for those who show initiative. We are now recruiting for an experienced, enthusiastic and reliable individuals who can thrive off a busy service and drive the front of house team. We are looking for a senior waiter/waitress who can add depth to the restaurant, lead the front of house team and grow with the business. If you think you've got what we're looking for and would like to join the team, please only apply if you have waiting experience in a busy restaurant.
As Assistant General Manager, you will work alongside the General Manager to oversee daily operations and lead the Amber team. This role requires a hands-on management style, strong understanding of restaurant operations and cost control. You will be ensuring high service standards, team engagement, and operational efficiency. This position demands strong leadership, problem-solving skills, and most importantly passion for hospitality and to never compromise when it comes to quality. Key responsibilities Oversee daily restaurant operations alongside the General Manager, ensuring smooth service and high hospitality standards. Inspire, train, and support the team, fostering a positive and professional work environment. Maintain an exceptional guest experience, ensuring top-quality food, drinks, and service. Support financial performance by assisting with cost control, and revenue growth. Work closely with the kitchen and bar to maintain quality, consistency, and efficiency. Assist with recruitment, training, and staff development to build a strong and engaged workforce. Ensure full compliance with health & safety regulations, licensing laws, and company policies. Implement operational improvements and contribute creative ideas to enhance efficiency and guest satisfaction. Key requirements Minimum 2 years of experience as an Assistant General Manager, Restaurant Manager, or Supervisor role in a high-quality food and beverage restaurant. To be flexible in terms of hours and days to work. Passion for creating outstanding guest experiences and delivering exceptional service. Strong understanding of restaurant operations, cost control, and revenue management. Ability to train, mentor, and motivate a team while fostering a collaborative work environment. A proactive mindset with the ability to handle challenges and find effective solutions. We offer a competitive salary and a balanced life. Your hourly wage will be between £18 - £21 per hour, including Tronc. You will work on a mix of shifts and an average 40-45 hours per week including weekends.
Job Title: Hospitality Assistant / Head Waiter – Corporate Office (Financial Sector) Location: Central London Job Type: Part-Time (Potential for Permanent Role) About Us: We are a prestigious Recruitment Company committed to providing an exceptional experience for our clients, executives, and guests. To uphold our high standards of service and professionalism, we are seeking an experienced Hospitality Assistant / Head Waiter to join our corporate hospitality team. Job Description: We are looking for a refined and highly skilled Hospitality Assistant / Head Waiter to oversee and deliver first-class service within our corporate dining facilities. The ideal candidate will have a strong background in fine dining, luxury hospitality, and a keen eye for detail to ensure an impeccable guest experience. Key Responsibilities: - Provide exceptional service to senior executives, clients, and guests in a corporate fine-dining setting. - Oversee and coordinate dining arrangements, including table settings, food and beverage service, and special requests. - Maintain the highest standards of hygiene, presentation, and professionalism. - Liaise with the kitchen and catering teams to ensure seamless service. - Manage inventory of dining essentials and coordinate with vendors when necessary. - Ensure adherence to corporate dining etiquette and service protocols. - Demonstrate a ‘yes’ attitude toward every task and be a proactive team player. - Adapt quickly to new tasks and responsibilities in a dynamic work environment. Requirements: - Minimum of 5 years’ experience in luxury hospitality settings such as 5-star hotels, Michelin-starred restaurants, or fine dining establishments. - Strong knowledge of food and beverage service, including wine pairing and table etiquette. - Excellent communication and interpersonal skills. - Ability to work in a fast-paced, high-pressure environment while maintaining composure and professionalism. - Impeccable grooming and presentation. - Strong organizational and leadership skills. - Active, quick learner with a positive attitude and team-oriented mindset. - Flexibility with shifts (no weekends required). Compensation & Benefits: - £17 per hour - Healthy and supportive work environment - Holiday Pay Opportunity for a permanent position based on performance If you are passionate about hospitality and have the expertise to deliver world-class service in a corporate setting, we invite you to apply.
The main objective of the Key Account Manager is to act as a bridge between the Customer and Crystal staff and suppliers including ground and Management. The Account Manager will maintain and expand relationships with important clients and will work closely with various business departments in order to maintain and further develop the relationships with the key accounts. The Account Manager will be responsible for the achievement of KPI’s for the operations field team and work strategically with the SMT to execute the delivery of profitable contracts. Duties and Responsibilities Account Management: The Account Manager will be tasked primarily with managing and maintaining the key client accounts. You will be responsible for assessing, clarifying, and validating the customer needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards. In this position, the Account Manager leads solution development for the identified improvement areas, coordinating involvement of any relevant business personnel. In conjunction with senior management, the Account Manager will also take part in the strategic account planning process in which departmental financial targets, performance objectives, account management standards, and critical milestones over specific periods of time are decided upon as follows · Ensure all the projects (daily cleaning, deep cleaning,) are profitable and prepare and submit monthly project report with analysis. · Responsible for all project generates positive cashflow available to be reinvested in the provision of high-quality services to our customers and generate yearly budget and submit monthly budget and management report for every monthly · Effective management and development of the operations team to ensure the delivery of the quality and cashflow objectives. · Carry out regular site visits and encourage Operation teams with their efforts support them and build relationship with Customers and operation team and be responsible for training the operation team. · Carry out Health & Safety checks and equipment checks on systems maintaining regular certification and validation to meet standards · Work with finance team to provide information on staff hours, suppliers queries and any HR issues affecting the contract performance in agreement with eth Customer · Input on costing and pricing from Site Visits to help bid team prepare their response Analytics: The Account Manager will also play an analytical role where he/she will prepare detailed proposals/quotes depending on each consumer’s requirements. The Account Manager will also review target achievement and create reports for senior management, which will facilitate the creation of informed account management decision-making and strategy formulation. In this position he/she will also prepare pricing documentation for the business’s products/services and secure appropriate approval from senior management prior to sending commercial proposals to key accounts. Collaboration: The role is also collaborative, the Account Manager will closely be working with the customer support and accounts departments in an effort to meet account performance objectives as well as the key accounts’ expectations through complimentary cross-functional efforts. The Account Manager, as mentioned, will also work closely with operations management teams in the service delivery and execution of new accounts and customer liaison and feedback regularly to report to senior team, to include accounts of financial requirements and meet with account management standards. Other Duties: The Account Manager will handle related duties as are necessary for the proper management of key accounts and duties assigned to him by the Senior Management team at Crystal FM Communication Skills: Communication skills are a major requirement of this position. The Account Manager is tasked with handling high-value business clients and should, therefore, be able to consistently address those consumer concerns while offering clear, concise, and understandable responses to their prompts. Consumers feel unfulfilled where communication is ambiguous/vague or incomprehensive and, therefore, it is absolutely necessary that the Account Manager possess outstanding communication skills in both written and verbal form. These skills are also necessary in the drafting of reports that she presents to senior account management for decision making and strategy formulation. He/she should, therefore, be in a position to convey even the most complex information in simple and clear language and in a manner that is convincing. Communication skills will also come in handy in facilitating smooth and efficient collaborative initiatives. Interpersonal Skills: The Account Manager must be a committed and goal orientation individual, be consumer/service-oriented, have a positive can-do attitude, be comfortable working in a fast-paced environment, be a calm and patient individual who is able to accommodate difficult customers, work comfortably in a fast-paced and highly competitive business environment, be highly adaptable to change, and demonstrate composure under pressure and uncertainty People Skills: People skills are also necessary for the position. People skills are what will make her likable and relatable. People skills will enable the Account Manager to establish strong and meaningful connections with consumers on behalf of the business, which will lead to their inclination to keep bringing their business to the organization. In addition, great people skills will enable the Account Manager to pull in additional key accounts and, therefore, expand the business’s customer base and sales volume in the process. · Basic Support for Staff and Finance Ø Collect Submission of working hours in excel from Suppliers and Ops teams for fortnightly for payroll with clearly showing if its working hours, holiday booked, bank holiday and sick days. Ø Work with Ops teams to ensure all the staffs are DBS checked and compliant including uniform checks Ø To carry out recruitment and place adverts to screen and interview candidates when needed Ø Completing the HR process like disciplinary, appraisal, redundant, TUPE with the support of Peninsula and Finance team Ø Help the Ops teams with the materials and equipment that are on the budget and record usage of the existing inventories. Ø Regular site visits to staff and customers · To contribute to the company’s staff incentive processes, bonus schemes, rewarding and appreciating staff, carrying out regular appraisals and supporting staff with identified potential to realise and achieve their full potential within the company.
Job Title: Hospitality Assistant / Head Waiter – Corporate Office (Financial Sector) Location: Central London Job Type: Part-Time (Potential for Permanent Role) About Us: We are a prestigious Recruitment Company committed to providing an exceptional experience for our clients, executives, and guests. To uphold our high standards of service and professionalism, we are seeking an experienced Hospitality Assistant / Head Waiter to join our corporate hospitality team. Job Description: We are looking for a refined and highly skilled Hospitality Assistant / Head Waiter to oversee and deliver first-class service within our corporate dining facilities. The ideal candidate will have a strong background in fine dining, luxury hospitality, and a keen eye for detail to ensure an impeccable guest experience. Key Responsibilities: Provide exceptional service to senior executives, clients, and guests in a corporate fine-dining setting. Oversee and coordinate dining arrangements, including table settings, food and beverage service, and special requests. Maintain the highest standards of hygiene, presentation, and professionalism. Liaise with the kitchen and catering teams to ensure seamless service. Manage inventory of dining essentials and coordinate with vendors when necessary. Ensure adherence to corporate dining etiquette and service protocols. Demonstrate a ‘yes’ attitude toward every task and be a proactive team player. Adapt quickly to new tasks and responsibilities in a dynamic work environment. Requirements: Minimum of 5 years’ experience in luxury hospitality settings such as 5-star hotels, Michelin-starred restaurants, or fine dining establishments. Strong knowledge of food and beverage service, including wine pairing and table etiquette. Excellent communication and interpersonal skills. Ability to work in a fast-paced, high-pressure environment while maintaining composure and professionalism. Impeccable grooming and presentation. Strong organizational and leadership skills. Active, quick learner with a positive attitude and team-oriented mindset. Flexibility with shifts (no weekends required). Compensation & Benefits: £17 per hour Healthy and supportive work environment Holiday Pay Opportunity for a permanent position based on performance If you are passionate about hospitality and have the expertise to deliver world-class service in a corporate setting, we invite you to apply.
We’re looking to recruit a brilliant Restaurant Manager to join the Darwin Brasserie team at Sky Garden. Darwin is our rooftop all-day restaurant inspired by the very best of British. Laid-back but luxe, the space is inspired by nature and understated décor which allows the food – and incredible view – to do the talking! The ideal candidate must have experience as Restaurant Manager or Team Leader within a similar quality led, high volume, fast paced dining environment and be used to dealing with high volumes of guests. You’ll need to be smart in all senses, charismatic, engaging and able to lead a team of up to 75 staff. We're a very busy restaurant - this role is not for everyone.
About Us Hand to Heart Home Care Ltd is a growing home care provider dedicated to delivering high-quality, compassionate support to vulnerable adults. Our mission is to enhance the lives of our clients by offering personalized, professional, and reliable home care services. As we expand, we are looking for a motivated and experienced Registered Manager to lead our team, ensure CQC compliance, and drive business growth. Role Overview We are seeking a Registered Manager with a passion for quality care, leadership, and business development. This is a flexible, part-time role ideal for an experienced care professional looking to supplement their income while playing a key role in an expanding care provider. This role is commission-based, making it perfect for a results-driven leader who is entrepreneurial, proactive, and focused on client acquisition and regulatory compliance. Key Responsibilities Oversee daily operations of the home care service, ensuring the highest standards of care. Lead CQC registration and compliance, maintaining full regulatory alignment. Develop and implement care policies to uphold best practices. Build and maintain strong relationships with clients, families, and key stakeholders. Drive business growth by identifying new client opportunities and contracts. Recruit, manage, and train care staff, fostering a culture of excellence. ✅ Requirements Level 5 Diploma in Leadership for Health and Social Care (or equivalent) – Essential. Experience as a Registered Manager or a senior leadership role in the care sector. In-depth knowledge of CQC regulations and compliance standards. Exceptional leadership, organizational, and communication skills. Entrepreneurial mindset, with the ability to grow and develop the business. Full UK driving license and access to a vehicle. What We Offer ✅ Flexible working hours to fit around your existing commitments. ✅ Attractive commission-based earnings, rewarding performance and business growth. ✅ Long-term career progression opportunities as the business expands. ✅ A supportive leadership team, ensuring your success in the role. ✅ A rewarding role, making a real difference in the lives of clients and families. Join us in shaping the future of home care at Hand to Heart Home Care Ltd! If you are a dedicated care professional looking for a flexible role with great earning potential, we’d love to hear from you!
Job Description: We are Honest Greens, an innovative, passionate, and rapidly expanding restaurant lifestyle brand with one mission: improve society through real food. We do things differently in our industry, embracing - and creating - new restaurant trends and technologies that allow us to make healthy food affordable, convenient, and incredible delicious. We believe this will help people in our communities live longer, happier, and more sustainable lives. The Restaurant Director is responsible for overseeing all aspects of the restaurant’s operations, ensuring an exceptional guest experience, driving revenue growth, and maintaining high operational standards. They will lead and develop the team, manage budgets, and ensure that the restaurant aligns with the brand’s vision and values. RESPONSABILITIES Operational Management: - Oversee the restaurant's daily operations, ensuring efficiency and service excellence. - Implement and uphold brand standards in food quality, service, and ambiance. - Monitor and optimize restaurant performance through KPIs and guest feedback. Team Leadership & Development: - Recruit, train, and develop a high-performing team. - Foster a strong culture of leadership, teamwork, and accountability. - Conduct regular team meetings and performance evaluations. Financial & Business Management: - Manage budgets, control costs, and maximize profitability. - Optimize inventory, labor, and operational expenses. - Identify business opportunities to increase sales and customer retention. Guest Experience & Brand Representation: - Ensure outstanding customer service and resolve guest concerns proactively. - Maintain a high level of hospitality and brand alignment in all guest interactions. - Oversee marketing initiatives and community engagement efforts. Compliance & Safety: - Ensure adherence to health, safety, and food hygiene regulations. - Maintain a clean, organized, and compliant restaurant environment. - Implement risk management procedures to safeguard staff and guests. REQUIREMENTS - Minimum 5 years of experience in a senior restaurant management role. - Strong leadership, communication, and problem-solving skills. - Proven ability to manage P&L, budgets, and operational costs. - Passion for hospitality, guest experience, and team development. - Ability to thrive in a fast-paced and dynamic environment. WHAT WE OFFER 🍽️ Up to €300 meal credit to enjoy in our restaurants. 🥑 50% discount in all our locations. 🎳 Monthly “cultural” outings with the team. 🎟️ Fun corporate events throughout the year. 🚀 Internal growth opportunities within the company. 📚 Ongoing training to enhance your skills. 🌍 The chance to join a rapidly expanding company.
Grand Concerto Hotel is seeking a highly motivated and experienced Hotel Manager to lead our team as we prepare for the grand opening of our brand-new luxury property. As Hotel Manager, you will oversee all aspects of hotel operations, ensuring exceptional guest experiences and smooth day-to-day functions. Position: Hotel Manager Shift: Full-time Key Responsibilities: - Oversee daily hotel operations, including front desk, housekeeping, food and beverage services, and maintenance. - Manage, mentor, and motivate a team of employees to provide outstanding service to guests. - Ensure that the hotel is operating within budget and achieving financial targets. - Handle guest complaints, requests, and feedback with professionalism and care. - Implement and monitor hotel policies and procedures to maintain high standards of cleanliness, safety, and service. - Develop and execute strategies to increase revenue, occupancy rates, and customer satisfaction. - Coordinate with other department heads to maintain smooth hotel operations. - Oversee recruitment, training, and performance management for hotel staff. Qualifications: - Proven experience as a Hotel Manager or in a similar managerial position within the hospitality industry. - Strong leadership skills and the ability to motivate and manage a diverse team. - Exceptional problem-solving and decision-making abilities. - Excellent communication, interpersonal, and organizational skills. - Solid understanding of hotel management software and booking systems. - Ability to manage budgets, analyze financial reports, and improve operational efficiency. - A passion for hospitality and providing outstanding guest experiences. Why Join Us: - Lead the operations of a brand-new hotel and help set the standard for excellence. - Opportunities for career growth and professional development. - Be part of a dynamic, energetic, and passionate team. If you’re a proactive, results-driven leader who thrives in a fast-paced environment, we want to hear from you! Join us as we create unforgettable experiences for our guests at Grand Concerto Hotel.
an exciting opportunity to work within a luxury multi-brand fashion boutique with stores in both London and Paris. We are seeking to recruit an office manager to work 3 days a week starting March 2025, who will be based at our head office within our ladies boutique in Connaught St , London W2 2AY. The successful candidate will be driven, energetic, and enthusiastic, with excellent communication skills and the desire to assist the company's growth. Key skills and responsibilities will include: Management of the buying process. generating buy sheets, managing the buying timeline, liaising with suppliers Strong understanding of range plans with detailed knowledge of the product. Ownership of the internal retail stock management system. To include booking in stock, setting up new suppliers , stock transfers. Weekly financial reports , generating stock takes Overseeing the day to day running of the office Supporting with online orders Support the shop floor Previous office managerial experience within a retail environment Commercially aware with strong communication skills Ability to organise and prioritise workload to meet deadlines Excellent attention to detail Ability to organise and prioritise workload to meet deadlines Excellent attention to detail Ability to multi-task and prioritise in a fast-paced environment Confidence , enthusiasm , and positivity Competitive salary and package on application
Position: Flexible working -Bank cove SW17, SW18, SW19,SW20 Hours: BANK COVER STAFF NEEDED London Childcare Solutions Ltd are currently recruiting for a passionate team of qualified staff. What we will offer you: As a cover supply worker you can expect a competitive salary, excellent in house training and development and as well as a caring and passionate, fun and supportive place to work in. We will be here to support you at each stage and support with career progression within Early Years. Role and Responsibilities - The successful candidates must be able to: · demonstrate knowledge of the EYFS and promote learning through play. · Work with children aged 3months to 5years using the EYFS curriculum. · Ability to organise and plan activities based on the children's interests and next steps. · Work in an inclusive community setting helping every child to reach their full potential. · Work in partnership with parents to promote children’s learning and development. · · Work as part of the team to ensure all essential day to day tasks are completed in line with the demands of the area you are working within ie. Hygiene standards and room preparation · You will be responsible to ensure the children you care for are fully supervised and remain safe and well and you lead by example and drive the culture of Safeguarding Children · To provide support for your team and colleagues within the nursery that you are working in · To deliver high quality Early Childhood practice and experiences for all children in the nursery, including those with Special Educational Needs and/or Disability, promoting emotional wellbeing by embedding the EYFS curriculum. · Ensure you are meeting Health and Safety standards by risk assessing all areas in the nursery and rooms that you will be base in and ensure the children are safe by removing any risks identified. · You must be highly motivated, driven, and willing to learn. · Support the nursery planning, observations, support with children’s record keeping and assessments. · Supporting with the child’s daily needs, interests, and stages of development · Maintain confidentiality and always remain professional Our ideal candidate: · Experience of working within children within Early Years · Full and relevant Level 1 or equivalent in childcare qualification · 12 hours paediatric first aid (Can be completed as part of agency induction programme) · Relevant safeguarding/child protection training undertaken and a willingness to update training regularly (Can be completed as part of agency induction) This position is subject to an Enhanced DBS Certificate and satisfactory employment references. · The successful candidates will be required to undertake relevant training that is needed for the role. Job Types: Full-time, Part-time Pay: £12.30-£14.00 per hour Benefits: Childcare Discounted or free food On-site parking Schedule: 8 hour shift Day shift Experience: childcare: 1 year (preferred) Work Location: In person Reference ID: Ac1
Mucci’s is a stunning Italian Restaurant & Bar in the heart of Chelsea – King’s Road. We are recruiting a Chef de Partie with relevant experience in high quality restaurants. The Chef de Partie will work on all kitchen sections supporting the Sous Chef and Head Chef. Your primary responsibility will be to ensure the smooth and efficient operation of your designated section within the kitchen, maintaining the highest standards of food quality, presentation, and consistency. If you are looking for the next step in your career and want to join a growing business with lots of opportunity don't hesitate to apply now
About Us: At Haadi Traders Ltd we’re passionate about delivering exceptional customer experiences and curating high-quality products. As a growing retail brand, we value innovation, teamwork, and a customer-first mindset. Join us in shaping the future of retail! Position Overview: We seek a dynamic Retail Manager to lead daily operations, inspire our team, and drive sales growth. You’ll ensure seamless store functioning, uphold brand standards, and foster a welcoming environment for customers and staff. Key Responsibilities: · Team Leadership: o Recruit, train, and mentor staff. o Schedule shifts, conduct reviews, and cultivate a positive culture. · Sales & Performance: o Develop strategies to meet/exceed sales targets. o Analyze KPIs and implement improvement plans. · Customer Experience: o Resolve issues promptly and ensure top-tier service. o Gather feedback to enhance satisfaction. · Inventory & Visual Merchandising: o Manage stock levels, conduct audits, and reduce shrinkage. o Design eye-catching displays aligned with brand guidelines. · Operations: o Ensure compliance with safety/policies and optimize workflows. o Maintain store presentation and equipment. Requirements: · Bachelor’s degree in Business or 3-5 years of retail management experience. · Proven leadership, sales, and customer service skills. · Strong organizational, tech, and communication abilities. · Flexibility to work weekends/holidays. Preferred Qualifications: · Experience in [specific industry, e.g., fashion, electronics]. · Visual merchandising expertise. · Proficiency in inventory software (e.g., Light speed). What We Offer: · Competitive salary + performance bonuses. · Health insurance, retirement plans, and paid time off. · Employee discounts and professional development opportunities. How to Apply: Submit your resume and a cover letter explaining your fit to Use “Retail Manager Application – your name as the subject.
Job description We are looking for a super star experienced Restaurant Manager to join our vibrant team! We have an exciting opportunity to join the team at our 40 cover fresh pasta restaurant within the vibrant bustle of Brixton Market SW9. The Concept: La Nonna Pasta Fresca serves traditional Italian pasta dishes in a contemporary open kithcen setting. All of our pasta and sauces are made in house each day with true Italian passion, only using the freshest of ingredients. We need a Manager who will: Be responsible for the day to day activities at the restaurant Lead, coach and develop a successful team who take pride in their work Set standards to consistently deliver the best quality food and outstanding service to all Work with us to build an exceptional reputation and hunger for our food! The Ideal Candidate will: Be passionate about food and delivering a first class customer experience Have at least 3 years experience in a Assistant Manager position, and/or 1 year experience as a restaurant manager Be an exceptional communicator Have a great work ethic that they can instill in others Have experience of leading a successful team in a fast paced environment Be calm under pressure, and work using their own initiative Experience of working in a fresh pasta restaurant is a real bonus! Job Description Operational Management Oversee daily restaurant operations, ensuring smooth and efficient service. Maintain high standards of food quality, presentation, and hygiene. Ensure compliance with health and safety regulations, including food safety and sanitation. Manage restaurant inventory, ordering supplies as needed to prevent shortages or excess stock. Monitor and optimize restaurant expenses, controlling waste and managing cost-effective practices. Team Leadership & Development Recruit, train, and supervise restaurant staff, fostering a positive and productive work environment. Schedule and manage shifts, ensuring adequate staffing levels for peak hours. Provide coaching and performance evaluations to maintain high team morale and efficiency. Address employee concerns and maintain open communication within the team. Customer Service & Satisfaction Ensure outstanding customer service, handling complaints and resolving issues promptly. Monitor customer feedback and implement improvements to enhance the dining experience. Develop and maintain relationships with regular customers and the local community. Financial & Sales Performance Monitor sales, revenue, and profitability, identifying areas for improvement. Implement strategies to increase customer traffic, average spend, and repeat business. Work with marketing and promotions to attract new customers and enhance brand visibility. Compliance & Administration Ensure compliance with licensing laws, health and safety regulations, and labor laws. Maintain accurate financial records, including payroll, budgets, and sales reports. Collaborate with senior management or owners to set goals and achieve business objectives.
Job Title: Chef de Partie Location: Richmond Park Position Type: Full-Time, Permanent Salary: Competitive, based on experience Start Date:AS SOON AS POSSIBLE Hours: Shift-based (covering 5 days per week, Monday to Friday) Annual Leave: 6 weeks About Us: A highly regarded educational institution located near the scenic Richmond Park, providing an inspiring environment for over 130 students. We pride ourselves on delivering fresh, nutritious, and well-balanced meals, playing an integral part in students’ health and well-being. We are currently seeking a passionate and dedicated Chef de Partie to join our dynamic catering team. Key Responsibilities: Prepare, cook, and present high-quality meals for up to 130 students, ensuring that all meals meet nutritional standards and dietary requirements. Assist in planning menus, ensuring variety, seasonality, and cost-effectiveness while adhering to any dietary restrictions (e.g., allergies, vegetarian, vegan). Supervise and manage junior kitchen staff, providing guidance and support in the preparation and presentation of meals. Ensure that all kitchen operations are carried out in a clean, safe, and organized manner, maintaining the highest standards of hygiene in accordance with health and safety regulations. Oversee stock control, including ordering supplies, checking deliveries, and rotating stock. Maintain effective communication with other departments to ensure smooth meal service, meeting students' needs. Assist in training new kitchen staff and ensuring their integration into the kitchen team. Ensure compliance with all safeguarding and health and safety protocols. Work alongside the Head Chef and other kitchen staff to develop new ideas for student meal programs. Shift Times: The Chef de Partie will work five days per week, Monday to Friday. The shift timings are as follows: 6:00 AM – 2:30 PM 8:00 AM – 4:30 PM 10:00 AM – 7:30 PM 11:00 AM – 7:30 PM Shift patterns will vary weekly to ensure coverage for the meal service. Requirements: Previous experience as a Chef de Partie or in a similar role within a school or catering environment. A passion for preparing fresh, nutritious, and well-balanced meals tailored to students' needs. Enhanced DBS (Disclosure and Barring Service) check is required before employment can begin. Ability to work independently and as part of a team in a fast-paced environment. Flexibility in working hours and the ability to cover different shifts as needed. Strong organizational skills and attention to detail, ensuring high standards are met at all times. A bicycle or car is required for reliable transportation, as public transport options are limited in the area. Good understanding of health, safety, and hygiene practices in a commercial kitchen environment (knowledge of Food Safety Level 2 is a plus). An understanding of dietary requirements and the ability to cater for allergies and preferences. What We Offer: A dynamic and supportive working environment with the opportunity to make a real impact on students' daily lives. Competitive salary and benefits package. 46 weeks of paid work per year, with the opportunity to earn additional paid leave during school holidays (even when the school is closed). Access to professional development and training opportunities. A rewarding role within a well-regarded institution, close to Richmond Park.
We’re looking for an experienced and passionate Room Leader to join our team in Mortlake. As a Room Leader, you’ll be responsible for leading and managing the Under 2’s room, ensuring a safe, nurturing, and engaging environment for the children. You will work closely with other team members to plan and deliver high-quality early years education and care that promotes the physical, emotional, and developmental needs of children. 🔹 Room Leader (Under 2’s) 📍 Location: Mortlake 💼 Hours: 40 hours per week, Monday to Friday 💰 Salary: £30,000+ per annum (depending on experience) Key Responsibilities: Lead and manage a team of practitioners in the Under 2’s room. Plan and implement engaging activities in line with the Early Years Foundation Stage (EYFS). Monitor and track children’s progress, ensuring individual needs are met. Maintain effective communication with parents and carers regarding their child’s development. Ensure the room is a safe, welcoming, and stimulating environment. Lead by example, providing guidance, support, and training for the team. Skills & Experience: A Level 3 Early Years qualification or equivalent. Previous experience working with children under 2 years old in a nursery setting. Excellent communication and leadership skills. A genuine passion for working with young children. If you’re passionate about early years education and looking for a new role, we’d love to hear from you!
We are recruiting a permanent wraparound care manager for a lovely mainstream primary school in Sydenham to manage the After school club the school holds. This will be a part-time role: - Monday-Friday 2:45-6pm The ideal candidate for this role will have a minimum of 5 years experience be confident, friendly, and well organised. They should energetic, enthusiastic and compassionate, with a natural ability to connect with children and lead a team. Strong communication skills are essential, along with the ability to balance assertiveness with a sense of fun and engagement. A keen awareness of safeguarding and health and safety is also critical to ensure a safe and supportive environment. The Role: - Lead and oversee all activities at the club, ensuring alignment with company policies and inspiring the team to provide a high-quality programme of activities that engage and motivate children - Foster a welcoming, communicative, and professional atmosphere among staff, childre parents, carers, teachers, and other stakeholders, building trust and ensuring a positive experience for everyone involved. - Encourage the development of children's social and emotional skills, guiding the team to create a supportive, inclusive environment where children feel valued and confident express themselves. Requirements: Available Mon-Fri 2:30-18:00pm Confident in leading and motivating a team MUST have a CHILD ONLY DBS or willing to get one Have 5 years of experience with children in some capacity whereby you can provide a reference Have a fun and approachable manner with children and young people
Assiatant Deputy Manager to start ASAP Location: Office Location Ramsey Cambridgeshire Hours: 35 hours Full-time with flexibility to support the team as required Reports to: Registered Manager/ Operations Manager Job Summary: We are seeking an experienced and dynamic Deputy Manager to join our small but growing homecare company. The successful candidate will work closely with the Registered Manager to ensure the delivery of high-quality, person-centered care while meeting all Care Quality Commission (CQC) regulatory requirements. This role involves both office-based management tasks and supporting care staff in the community to ensure outstanding service delivery. Key Responsibilities: ●Support the Registered Manager in the day-to-day management of the service, ensuring compliance with CQC Fundamental Standards. ●Assist in the recruitment, training, and development of care staff to maintain a skilled and motivated workforce. ●Lead by example, fostering a positive culture and high standards of care. ●Deputise for the Registered Manager ●Conduct regular audits and risk assessments to maintain quality and safety standards. ●Develop, implement, and review policies and procedures in line with CQC requirements. ●Monitor and maintain accurate records of care, staff training, and incidents. ●Manage the end to end payroll process. ●Ensure care plans are person-centered, up-to-date, and reflective of individual needs and preferences. ●Work closely with families, advocates, and other professionals to deliver holistic care. ●Act as a point of contact for clients and their families, resolving concerns and ensuring satisfaction.Conduct regular reviews with clients to ensure their needs are being met. ●Ensure the health, safety, and welfare of clients and staff, adhering to company policies and legal requirements. ●Manage safeguarding concerns in line with local authority protocols and company procedures. ●Essential: Experience in a leadership role within domiciliary care. A thorough understanding of CQC regulations and the expectations of a registered service.A minimum of a Level 3 Diploma in Health and Social Care (or equivalent); willingness to work towards Level 5. ●Strong organisational, communication, and problem-solving skills. ●A flexible approach and willingness to work in the community as needed. ●Full UK driving license and access to a vehicle What We Offer: Competitive starting salary to be reviewed after passing probationary period Opportunities for professional development and training Supportive working environment Flexible working arrangement
The Company Le Bab is the original modern kebab restaurant, offering refined seasonal kebabs in London since 2015. We take inspiration from traditional kebab styles, incorporating classical fine dining techniques and global gastronomic influences. Our kebabs are made from free-range British meat and top seasonal produce, paired with modern mezze, curated craft beers, and exciting cocktails. Our Values Hospitality: We believe in fostering a culture of compassion, care, and hospitality within our restaurant and community. It’s key to our success and builds positive relationships with customers, suppliers, and the wider community. Continuous Improvement: We monitor key performance metrics to assess and improve all aspects of our business, always striving for growth and excellence. Creativity: Staying ahead of culinary and service trends is essential. We encourage team members to contribute ideas that elevate both the food and customer experience. Work Hard: Enthusiasm and pride in our work are fundamental to maintaining a positive, supportive, and ambitious culture. Your Role As Assistant General Manager, you will support the General Manager in delivering an exceptional guest experience and overseeing daily operations. From managing staff and inventory to ensuring top-tier customer service, your leadership will be essential in maintaining high standards and cultivating a vibrant atmosphere. This role requires a hands-on leader who thrives in a fast-paced environment while staying true to our values. Career Progression: Our Assistant General Managers are viewed as “General Managers in waiting,” and we expect them to uphold and promote the culture that allows teams to thrive. This role offers the opportunity to shine in the absence of the General Manager, showcasing leadership qualities that will lead to future growth within the company. We offer extensive on-the-job training and opportunities for advanced apprenticeships to develop structured managerial skills. Core Responsibilities: Leadership & Team Management: Lead by example, setting a strong work ethic and promoting compassion, integrity, and collaboration within the team. Deputise for the General Manager in their absence. Manage busy shifts and maximise restaurant covers. Conduct and record team briefings before shifts. Communicate effectively with the restaurant team using official apps. Motivate and mentor the team to achieve company targets. Participate in training sessions and co-create quarterly staff meetings. Ensure all compliance training is completed on time. Assist with recruitment, interviews, and performance reviews for restaurant staff. Operational Excellence: Oversee the daily operations to ensure efficiency and quality. Lead shifts on the floor and ensure smooth operations. Manage opening and closing shifts as needed. Maintain cleanliness and presentation standards across the restaurant. Approve shifts, record incentives, and manage tip data. Conduct weekly bar stock counts and assist with inventory management. Support the Head Chef and the BOH (Back Of House) team. Guest Experience & Hospitality: Champion exceptional customer service and ensure every guest has a memorable experience. Handle customer complaints professionally and ensure swift resolutions. Continuous Improvement: Regularly assess restaurant performance to identify opportunities for growth. Encourage the team to contribute ideas that drive innovation and improve the customer experience. Coach team members through onboarding and ongoing development. Maintain high levels of product knowledge for both food and beverages. Conduct spot checks on food quality and provide feedback. Financial Management: Manage the restaurant’s budget, staffing, and inventory to ensure profitability. Monitor labor costs to align with financial forecasts. Control stock, waste, and staff meals/discounts efficiently. Collaborate with the Ops Manager and Marketing team to drive sales and implement marketing strategies. Adjust rota staffing levels during quieter periods to optimize efficiency.
Job Description Registered Manager (Regulated and Unregulated Services) Location: Eastbourne Salary: £40,000 to £50,000 base + up to £10,000 annual performance bonus Benefits: Pension contributions of 5%. 30 days annual leave (including bank holidays). Private health insurance and wellness perks. Relocation support of up to £3,000 (if required). Fully funded professional training and development programs. Flexible working options, including hybrid work. About the Role We are seeking an experienced and dynamic Registered Manager to lead both regulated and unregulated care services for our agency. The successful candidate will be responsible for managing the CQC registration process, ensuring compliance, and overseeing high-quality service delivery. Additionally, you will play a key role in developing and expanding our unregulated care services, such as companionship, housekeeping, and private care, while ensuring customer satisfaction and business growth. Key Responsibilities CQC Registration and Compliance Lead the CQC registration process, ensuring all policies, procedures, and staff qualifications meet regulatory requirements. Develop and maintain a care plan and policies in line with CQC standards to achieve at least a "Good" rating. Ensure the agency operates in full compliance with all legal, regulatory, and industry standards. Management of Regulated Services Oversee the delivery of high-quality care services, meeting individual client needs and preferences. Recruit, train, and manage staff to maintain a skilled, motivated, and compliant workforce. Act as the primary contact for all CQC inspections and audits. Development of Unregulated Services Design, promote, and manage customer-focused unregulated care services, including companionship, housekeeping, and private care. Build and maintain relationships with clients, families, and local community organizations to drive service uptake. Conduct market analysis to identify opportunities for new services and areas of growth. Customer and Staff Management Ensure exceptional customer service by addressing client feedback and concerns promptly. Monitor staff performance, provide regular training opportunities, and ensure high retention rates. Operational and Financial Management Monitor and manage budgets, ensuring financial targets are met for both regulated and unregulated services. Develop and implement operational strategies to optimize resources and minimize inefficiencies. Key Performance Indicators (KPIs) Achieve and maintain a "Good" or higher CQC rating. Ensure a staff retention rate of 90% or above annually. Achieve 10% year-over-year growth in unregulated services. Maintain a client satisfaction score of 90% or above based on surveys. Meet or exceed profit margin targets for the business. Candidate Requirements Essential: Minimum Level 5 Diploma in Leadership for Health and Social Care (or equivalent). Proven experience managing regulated care services and achieving CQC compliance. Strong leadership and staff management skills. Ability to manage and grow unregulated care services. Desirable: Experience with business development and customer relationship management. Knowledge of Eastbourne’s local care market. Bilingual or ability to manage communication in diverse cultural settings. Why Join Us? Be part of a growing organization committed to innovation in care services. Opportunity to shape and expand both regulated and unregulated services. Enjoy a supportive and flexible work environment.
Tanakatsu is an original Japanese Katsu restaurant based in Angel Islington and has been running for last 8 years. Currently we are recruiting roll as SENIOR CDP who has a minimum of 2 years experience in similar position As a CDP you are expected to cook and manage hot section a(not necessary to have experience in Japanese cuisine) be able to comunícate to junior kitchen members and work closely with head chef/owner to keep up both good standards. In return you will receive good wages meals on duty 20 days holiday+ bank holidays Two and half days off one of them will always be Sunday.
Nottingham Central Women’s Aid (NCWA) are currently recruiting. Full Application Pack available to download here Children’s Support Worker – initially 1 Year Maternity Leave Hours: 16 – 37 hours per week. To be worked between Monday to Friday and 2 Saturdays per 4 weeks. Exact times and dates to be negotiated for the right candidate. Salary: £25,950 FTE (Pro Rata for part time hours) 3% pay increase pending. Responsible to: CEO/Management Committee Location: Nottingham Nottingham Central Women’s Aid is working to put an end to violence against women and girls by providing safe accommodation, intervention programmes and support to recover following the trauma of being subjected to abuse. We specialise in working with women and families who face multiple disadvantage and complexity of needs. Nottingham Central Women’s Aid is a registered charity and company. We are now seeking to recruit a Full or part time Children’s Support Worker for 1 year to cover maternity leave. The role may be extended subject to further funding. Children’s Support Worker will be responsible for providing a refuge service for children and their mothers who are impacted by domestic abuse. You will provide personal welfare support to ensure that families are provided with a safe, supportive and welcoming environment along with practical, emotional and safety planning support to children and young people in refuge and during resettlement. The post holder will be flexible, adaptable and prepared to manage a wide range of duties and able to work within a confidential and safeguarding environment. A full Enhanced Disclosing and Barring Service check will be required for this post. The post holder will be professional and approachable building positive relationships with residents and staff and liaising with any relevant statutory and voluntary agencies including the Police and Social care. The post holder will attend case conferences, when necessary, effectively working as the lead case worker for the children in the family. Providing practical and emotional support to women and their children within the emergency accommodation settings through weekly support sessions, regular reviews of individual support plans and risk and needs assessments, ensuring women and children have essential and immediate needs met as a priority. The post holder’s main duties will be to provide support and opportunities to children and young people who have been impacted by domestic abuse and to be the lead CYP case holder. The post is initially funded for one year from the start date. This post will be subject to relevant Disclosure and Barring Scheme checks. It is an Occupational Requirement that applications are open to women only, as permitted under Schedule 9, Part 1, Paragraph 1, of the Equality Act 2010. No agencies please. By Midday on Friday the 7th of March 2025. Interviews to be held: Thursday the 13th of March Why Join Us? Make a meaningful impact by achieving positive outcomes for beneficiaries from diverse backgrounds. Work in a supportive team committed to providing the highest standard of care and support. We value diversity and encourage applications from women of all backgrounds, especially Black, Asian, and Minority Ethnic women who are currently underrepresented in our organisation. Join Nottingham Central Women’s Aid and be part of a team making a real difference in the lives of women and children affected by domestic abuse.
Want to be part of a global brand with countless opportunities? Amazonico London is on the hunt for a Head Waiter/Waitress to join the family. Situated in the heart of Mayfair on Berkeley Square, Amazonico encapsulates the spirit of an adventure through the Amazon River—the vibrancy, the abundance, the intrigue, and the excitement. Our inspiration is founded in Latin America and runs through everything we do. From the seamless blending of our menus inspired by the countries of the Amazon but also the unique Asian and Mediterranean communities that inhabit them, to music being the beating heart of our experience. We are a fun family of passionate individuals with a shared mission to give our guests the most exciting experience. Employee Benefits: Competitive salaries Global career progression with opportunities for high performers to experience new openings in Europe, the USA, the Middle East, and many more to come! Opportunity to expand your skills with the support of experience management Subsidised short- or long-term housing is provided by the company to all new starters moving to London in a prime London location (only eligible to successful candidates outside of London and residing in the UK). Internal training and succession plans for rapid promotion. Education rewards Access Perkbox and enjoy a range of discounts and offers across well-known brands. Superb quarterly bonus schemes Refer-a-friend bonuses Staff meals (3 x per day) Shoes & uniform provided or management's annual tailored suit allowance (role specific) Flexible working scheme & 28 days of holiday per year Staff & family dining discounts across the company’s global portfolio Have you got what it takes to join us in the jungle as a Head Waiter/Waitress ? As our Head Waiter/Waitress at Amazonico, your responsibilities would include: ensure the efficient running of a section during service and be responsible for any guest’s request. promote sales and build rapport with guests. ensure all orders, billing, and payments are taken correctly. be competent with the point-of-sale system to ensure orders are placed efficiently and swiftly. be responsible for ensuring that all guests receive the best possible service and care. be able to work in a fast paced environment. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. If you believe you have the warmth, passion, and enthusiasm, we want to hear from you! What are you waiting for? It’s time to start your London adventure and join the Amazonico family as a Head Waiter/Waitress!
We are a premier dining and nightlife destination, offering a unique blend of culinary excellence, private dining, exclusive events, a vibrant bar and lounge area, and an unforgettable dining experience. Combining classic and stylish dining with a fashionable flair, we provide our discerning customers with an exceptional atmosphere where they can indulge in luxury and sophistication. We are now seeking an experienced Bar & Operations Manager to take full ownership of the venue’s operations, ensuring flawless execution of service, high-profile events, and an extraordinary guest experience. Role Overview: As Bar & Operations Manager, you will oversee the entire operation of the venue, ensuring that our high standards are upheld across service, hospitality, events, and financial performance. You will play a pivotal role in maintaining our reputation as a leading late-night, high-end establishment, known for its exceptional cocktails, luxury dining, and elite clientele. Key Responsibilities: Operational Leadership: Oversee all aspects of the bar, lounge, and private dining operations, ensuring a seamless and exceptional experience for guests. Culinary & Beverage Excellence: Work closely with the culinary and bar teams to maintain a refined menu of premium drinks and gourmet dining options. High-Profile Events & Private Dining: Plan and execute exclusive events and private dining experiences tailored to high-net-worth individuals, corporate clients, and VIPs. Revenue & Financial Performance: Manage budgets, control costs, drive revenue growth, and maximize profitability. Team Leadership & Training: Recruit, train, and develop a team of professionals who excel in luxury hospitality and five-star service. Stock & Supplier Management: Ensure high-quality sourcing, inventory control, and strong relationships with premium suppliers. Compliance & Security: Ensure full adherence to licensing laws, health & safety regulations, and venue security protocols. Branding & Marketing Support: Collaborate with marketing and PR teams to enhance the venue’s presence and maintain its reputation as a top-tier nightlife and dining destination. Requirements: Proven experience as a Bar Manager / Operations Manager in a high-end, late-night venue (West End, City clubs, or similar). Strong leadership, financial, and operational management skills. A deep understanding of luxury hospitality, fine dining, high-profile clientele, and exclusive events. Ability to work late-night shifts and thrive in a fast-paced environment. A well-established network within the nightlife, dining, and events industry is highly desirable. Why Join Us? Lead a prestigious venue known for culinary excellence, high-profile events, and a world-class guest experience. Competitive salary with performance-based bonuses. Be part of an elite hospitality brand that blends luxury dining, mixology, and entertainment. Work with industry-leading professionals in a high-energy, high-profile environment. If you have the experience, passion, and leadership skills to elevate our venue to new heights, we’d love to hear from you! Apply now with your CV and a cover letter detailing your relevant experience.
In this role you will be reaching out to members of the Sikh community, promoting our exclusive Yatra tours to Pakistan, and helping people embark on a life- changing journey. Job Type: Part-time/ Full time (Flexible Hours) Expected hours: Part-time/ Full-Time Commission base and bonus on reaching target. Job Overview: We are seeking talented officers to join our marketing team in London/ Manchester/ Leeds/ Birmingham and others cities. In this role you will be reaching out to members of the Sikh community, promoting our exclusive Yatra tours to Pakistan, and helping people embark on a life- changing journey. Duties: Telephone manner and offline marketing. Understand our product and service Support our clients and admin team. Skills required : Communication, Negotiation, Marketing and Social media posts. Strong/moderate communication skills to engage with clients effectively Experience in social media management for recruitment purposes and lead generation. Experience: Not required , Full training will be provided Languages: Punjabi - Fluent Urdu/ Hindi - Fluent English – Good Employment: Part-time Schedule: Depends (Flexible) Salary: Expenses covered Benefits Commission, Bonus can reach over 25k a year for part-timers. Starting time Immediate start! You will have the opportunity to make a positive impact while earning commission based awards.
Job Description: Salon Manager cum Nail Creative Designer Location: Diamond Nails, 106 Shenley Rd, Borehamwood WD6 1EB Employment Type: Full-Time Diamond Nails is expanding, and we’re searching for a talented Salon Manager cum Nail Creative Designer to join our dream team. This dual-role position is key to our growth, combining operational leadership with artistic vision. You’ll oversee the daily running of our salon, provide exceptional client experiences, lead and develop a team of skilled professionals, and set creative trends that define our brand. Key Responsibilities: 1. Operations Management 2. Oversee the daily operations of the salon, ensuring smooth, efficient, and organized workflows. 3. Maintain high hygiene standards by monitoring cleanliness, ensuring adherence to health and safety regulations, and conducting regular checks. 4. Deliver outstanding customer service by cultivating a warm, professional, and luxurious client experience. 5. Address client inquiries, feedback, and complaints promptly and professionally to ensure satisfaction and loyalty. 6. Manage staff scheduling and client bookings to optimize operations and minimize wait times. 7. Track salon performance metrics, such as revenue, client retention, and staff productivity, and implement improvements where needed. 8. Staff Management 9. Create and manage staff schedules (rota) to ensure adequate coverage and efficient operations. 10. Oversee daily staff activities and provide clear direction to maintain high productivity and service quality. 11. Recruit, onboard, and train staff from basic manicure and pedicure techniques to advanced nail art and extensions. 12. Organize workshops and refresher training to keep the team updated on the latest techniques and trends. 13. Conduct regular performance evaluations, offering constructive feedback and encouraging growth. 14. Marketing and Promotion 15. Manage the salon’s Instagram page, posting engaging and visually appealing content to attract and retain followers. 16. Design and execute sound, targeted marketing campaigns to reach specific client groups, such as bridal parties, professionals, or seasonal events. 17. Plan in-salon promotions, loyalty programs, and collaborations to boost visibility and revenue. 18. Develop creative social media strategies to highlight the salon’s services, designs, and team expertise. 19. Nail Creative Direction 20. Design and develop on-trend nail styles, keeping Diamond Nails at the forefront of nail artistry. 21. Maintain a strong understanding of diverse nail techniques, including ombre, 3D nail art, marble effects, and seasonal or holiday-themed designs. 22. Evaluate past designs and build upon them to create a captivating and dynamic portfolio for the salon. 23. Collaborate with staff to brainstorm and innovate new nail art and techniques. 24. Offer seasonal and exclusive nail collections tailored to special events or trends. 25. Financial Management 26. Oversee the salon’s finances, including managing budgets, tracking expenses, and maximizing profitability. 27. Monitor daily sales, service revenue, and product retail performance. 28. Develop financial reports and provide insights to identify areas for growth and cost-saving opportunities. 29. Manage staff payroll, ensuring accuracy and timeliness. 30. Liaising with Suppliers 31. Build and maintain strong relationships with suppliers to ensure consistent, high-quality product availability. 32. Research and negotiate competitive pricing on products and tools. 33. Keep up to date with new product launches and innovations to incorporate into the salon’s offerings. 34. Monitor inventory levels and coordinate timely restocking to prevent shortages or overstocking. 35. Business Development 36. Identify and explore opportunities for expansion, whether through new locations or additional services. 37. Conduct market research to stay ahead of industry trends and client demands. 38. Work with stakeholders, including landlords and suppliers, to facilitate growth and negotiate partnerships. 39. Develop and implement strategies to increase the salon’s profitability and customer base. 40. Seek collaborations with beauty influencers, local businesses, and event organizers to enhance brand awareness. 41. Qualifications and Skills: 42. Proven experience in salon management or a similar leadership role in the beauty industry. 43. Expertise in nail care and advanced techniques, with a strong creative flair for design. 44. Excellent organizational and multitasking skills to manage both operational and creative responsibilities. 45. Strong leadership and communication skills, with the ability to inspire and manage a diverse team. 46. Exceptional customer service skills and the ability to build lasting client relationships. 47. Proficiency in social media management, particularly Instagram, and a knack for creating impactful marketing campaigns. 48. Familiarity with salon management software and adherence to hygiene and safety standards. 49. Financial acumen with experience managing budgets and tracking performance metrics. 50. What We Offer: 51. Competitive salary with performance-based incentives. 52. Opportunities for professional development and skill-building. 53. A supportive, collaborative work environment where creativity thrives. 54. The chance to make a significant impact on Diamond Nails’ growth and reputation.
Job Title: Customer Service Manager (SOC: 4143) Location: 7 A Henriques Street, London, England, E1 1NB (On-site) Reports To: Operations Manager About Us: East Dragon LD Ltd is a premier online retailer specializing in luxury superbrands, high-end fashion, and luxury watches. Based in London, we pride ourselves on delivering exceptional quality and style to our B2C clients. While rooted in the UK, we are rapidly expanding our operations into global markets to bring our curated collections to a worldwide audience. Our mission is to provide an unmatched shopping experience and maintain our reputation for excellence in the luxury retail sector. Job Summary: The Customer Service Manager will oversee all aspects of the customer service department, ensuring that B2C clients across the globe receive timely and effective assistance. You will lead and develop a team of representatives, resolve escalated issues, and contribute to shaping the overall customer service strategy. This includes gathering customer feedback to make data-driven decisions and building a loyal customer base through exceptional service. Key Responsibilities: Customer Service Leadership and Strategy - Gather and analyse customer feedback to derive actionable insights and improve service operations. - Develop and implement a data-driven customer service strategy for online operations. - Launch initiatives that build customer loyalty, ensuring repeat business and long-term satisfaction. - Ensure prompt and effective resolution of customer inquiries, complaints, and escalations. - Foster a customer-centric culture within the team. Team Management - Recruit, train, and mentor a multilingual customer service team with expertise in luxury markets. - Set clear objectives and provide regular performance feedback to ensure a high-performing team. - Manage staffing schedules to ensure adequate support during peak business hours and across time zones. - Conduct training sessions to enhance customer service skills and knowledge. - Motivate and empower the team to exceed customer satisfaction targets. Customer Experience - Oversee customer inquiries across multiple channels, including email, chat, phone, and social media, with a focus on luxury clientele. - Collaborate with teams such as Marketing, Sales, and Logistics to elevate the overall customer experience. - Address and resolve escalated customer complaints promptly, ensuring professional and personalized resolutions. - Monitor and leverage customer feedback to identify areas for improvement in products, services, and processes. Process Improvement - Develop, document, and continuously refine customer service policies and procedures. - Work closely with departments such as logistics and marketing to resolve customer issues efficiently. - Leverage CRM tools and technology to streamline workflows and enhance service delivery. - Stay updated on industry trends and best practices to drive innovation in customer service. Reporting & Analytics - Track and report on key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores. - Analyse customer service metrics to identify trends and recommend strategies for improvement. - Prepare detailed reports for senior management, highlighting successes, challenges, and growth opportunities. Problem-Solving - Handle complex or sensitive customer issues, turning challenges into opportunities for exceptional service. - Proactively anticipate potential issues and implement preventative measures to enhance customer satisfaction. Qualifications: Required: At least 2 years of proven experience in a customer service or customer success role, ideally in a B2C environment. Previous experience in the fashion industry, particularly in luxury brands or watches, with a strong understanding of the online fashion business model. Outstanding communication, interpersonal, and conflict-resolution skills. Strong organizational and multitasking abilities in a fast-paced environment. Preferred: Experience using CRM tools. Experience in managing customer service teams in an in-office setting. Proficiency in data analysis and tools like Excel or Google Sheets. Key Attributes: A customer-centric approach and a genuine passion for helping people. Ability to lead, motivate, and inspire a team to excel. Calm under pressure, with a proactive and solution-oriented mindset. What We Offer: Competitive salary and performance-based bonuses. Opportunities for career growth and professional development. A supportive and collaborative work environment. Employee discounts on all East Dragon LD Ltd products. 28 holiday pay per year.
Job Title: Nursery Manager Location: Growing Together Nursery, Leytonstone Reports to: Nursery Directors Job Type: Full-Time Salary: Based on experience About Us Growing Together Nursery is a welcoming and supportive environment where children thrive, and staff grow. We’re seeking a passionate and experienced Nursery Manager to oversee our operations, ensuring exceptional care and early education for every child. Role Overview As Nursery Manager, you’ll lead the daily operations, manage staff, communicate with parents, and maintain compliance with all regulations. You’ll foster a nurturing environment, ensuring children’s individual needs are met while achieving educational goals. Key Responsibilities • Staff Management: Recruit, train, and supervise staff, create rotas, and provide professional development. • Childcare & Education: Implement age-appropriate curriculum, monitor progress, and ensure all children’s needs are met. • Parent Relations: Build strong relationships with parents, resolve concerns, and encourage involvement. • Compliance: Ensure the nursery meets safeguarding, health, and safety standards. • Administration: Manage budgets, financial operations, and maintain accurate records. • Facility Management: Oversee premises and resources, ensuring safety and cleanliness. Skills & Qualifications • Degree or qualification in Early Childhood Education or related field. • 3-5 years’ childcare experience, including 2+ years in management. • Strong leadership, organisational, and communication skills. • Knowledge of safeguarding, child protection, and health & safety. • First Aid and Safeguarding certification (or willingness to obtain). Preferred Skills • Experience in budgeting and administration. • Knowledge of early years frameworks. • Multilingual abilities are a bonus. Benefits • Competitive salary. • Career progression and professional development opportunities. • Supportive and collaborative work environment. • Regular working hours (Monday to Friday).
We are looking for CDP to join our team. Producing high end, Italian food for a high-volume restaurant. Must be passionate, driven, eager to learn and develop. The following positions are available: - Pastry Chef - Vegetable section Salary from £13.00 to £17.00 x hour (negotiable for the right candidate) Job Description: • Act on all aspects of kitchen development. • Ensure there is a high standard of cleanliness, maintenance and safety in the kitchen at all times. • Provide assistance to the Head Chef/Sous Chef to help ensure the smooth running of foodservice operations. • Create high quality food to meet guest expectations and to maintain company standards. • Take a responsible approach towards timekeeping and attendance at work to ensure the department runs efficiently at all times. • Work flexibly to develop individual knowledge and assist in the event of absence cover and allow service standards to be maintained. • Ensure that our guests receive an exceptional level of service and quality food and want to return. Applied Knowledge & Specialist Skills: • Experience in A la carte cooking. • Must be able to fit well into the team. • A steady career path to date showing good progression driven by proven success. ** Rewards:** • Competitive Salary • Performance related bonus • 28 days paid holiday (per year) - 2 weeks in August - 1 week in January - 1 week starting on Easter Monday - Pension plan - Structured training program for all new employees - Annual staff event
As the Registered Manager, you will: Lead and inspire a dedicated team to provide high-quality, person-centered care. Oversee day-to-day operations, ensuring compliance with CQC standards. Manage recruitment, training, and staff development. Build and maintain relationships with clients, families, and stakeholders. Drive the growth of the service, ensuring excellence in care delivery.
Our client needs two Maintenance admin Coordinators and two Team Leaders to start ASAP. They are a construction company based in Billericay with a big social housing sector and a growing maintenance department. Team Leader – To manage their larger projects from the office. requires someone who will be able to oversee what we deem to be large works. - Kitchen and bathroom programmes - Voids - Disrepairs - Large works This person would have managed these works previously. Allocating works to subcontractors or direct labour. Requesting / ordering materials that is required for the jobs. Requesting quotes for specialist works where required. Ensuring all relevant documentation is received and provided to the client. Working alongside their on-site supervisors. Managing diaries for; subcontractors / tradesmen and supervisors. This is a developing role that has come about due to an increase of workflow and they need someone to assist under the head of maintenance with managing these jobs. They are looking for someone who will be based in the office Monday – Friday. The ability to make decisions and problem solve. They need someone who can make sure the jobs are complete and handed back satisfactory (along with the supervisors who will be out on site managing the works done) Administrators – Office based Monday to Friday - 8-5PM. Candidates need to have repairs, scheduling experience in the social housing sector. 1 Coordinator is needed to manage subcontractors, allocating works, diary management, monitoring reports and invoices. 1 is Coordinator is to work alongside senior / supervisor for the office, updating clients reports, managing trackers, updating the diary, organising materials.
Head Damp Proofing Contractor Our client is a leading damp proofing and waterproofing company dedicated to delivering exceptional service and results. With a strong reputation across the South East, they are expanding and seeking a highly experienced Head Damp Proofing Contractor to join their team. Role Overview: As the Head Damp Proofing Contractor, you will take on a dual role, combining hands-on damp proofing and waterproofing work with team management responsibilities. You will ensure the highest quality of service and lead a skilled team to deliver exceptional results on every project. Key Responsibilities: Hands-On Work: Perform damp proofing, timber treatment, and waterproofing tasks as required. Ensure all work is completed to the highest standards and in compliance with health and safety regulations. Team Management: Supervise and manage a team of contractors, ensuring they meet performance and project deadlines. Provide training, guidance, and support to team members to improve skills and productivity. Conduct regular team meetings and report on progress to senior management. Project Oversight: Oversee and manage multiple projects simultaneously, ensuring timely completion within budget. Liaise with clients, surveyors, and other stakeholders to ensure smooth project execution. Conduct quality checks and inspections to maintain high standards of workmanship. Administrative Duties: Plan and allocate resources effectively to meet project demands. Keep accurate records of work completed, team performance, and client feedback. Collaborate with the admin team for scheduling, job planning, and client communications. Requirements: Extensive experience in damp proofing, timber treatment, and waterproofing. Proven track record in managing and leading teams in a construction or damp proofing environment. Strong technical knowledge and ability to work on-site as required. Excellent leadership, communication, and problem-solving skills. Full UK driving license. Preferred Qualifications: Relevant certifications in damp proofing, waterproofing, or timber treatment. Health and safety training or qualifications What They Offer: Competitive salary package, reflective of experience. Opportunity to work with a growing company and lead a dedicated team. Professional development and training opportunities. A supportive and collaborative work environment.
Delhiwala Group is recruiting experience Indian curry chef and key kitchen team to join their team. As a curry chef and head chef you must have the caliber and organising skills to tun your kitchen, you must be highly motivated, energetic, resilient and passionate with the role. You must be specialise in Indian Cuisine, curries, Tandoor & Street Food.Hold vast knowledge of Indian cooking and worked at fast pace reputable restaurant. You must have a passion and motivation to deliver top quality food at all times. You must be competent in all aspect of kitchen paperwork, good knowledge of good hygiene, accurate ordering, you will be expected to demonstrate your experience on hygiene HACCP as it’s top on your list. You are expected to lead your team in a profession and cost effective approach to deliver outstanding experience to our customers. You must be able to design menu, present the food well. You must possess right to live and work in the UK. If you’re interested, we look forward to hear from you.
Are you an experienced leader with a passion for delivering exceptional customer service and driving retail success? We are looking for a dedicated and dynamic Retail Manager to join our team! This is a fantastic opportunity for a motivated professional to oversee all aspects of store operations, lead a talented team, and ensure our customers have an outstanding shopping experience. Key Responsibilities: As a Retail Manager, you will: Team Leadership: Recruit, train, and develop staff to maintain a high-performing team. Assign tasks, monitor progress, and provide regular feedback on staff performance. Foster a positive work environment that encourages collaboration and growth. Customer Service Excellence: Liaise with staff to provide up-to-date information on merchandise and special promotions to customers. Ensure customer complaints and queries regarding sales and services are resolved promptly and effectively. Stock Management: Ensure adequate reserves of merchandise are maintained and oversee efficient stock management. Examine the quality of merchandise to meet customer expectations. Financial Oversight: Oversee the maintenance of financial and operational records. Authorise payments for supplies, decide on pricing strategies, discounts, and credit terms. Store Presentation & Security: Ensure effective use of advertising and display facilities to maximise sales. Oversee security arrangements to protect the premises and its assets. Experience not sessional however will be preferred. Education minimum GSCS
We are seeking a dedicated and experienced Early Years Practitioner/Deputy Manager to join our vibrant team. In this role, you will support the Preschool Manager in overseeing daily operations, ensuring high standards of care and education, and fostering a positive and inclusive environment for children, staff, and families. You will play a key role in maintaining compliance with regulatory standards, leading curriculum development, and mentoring team members to deliver outstanding early years provision. Key Responsibilities: Assist the Nursery Manager in overseeing the day-to-day running of the nursery, ensuring smooth operations and adherence to all policies and procedures. Lead by example in delivering exceptional childcare and early education, following EYFS guidelines. Monitor and maintain compliance with regulatory requirements, including health and safety and safeguarding policies. Support and mentor staff, conducting regular supervision meetings and appraisals to enhance professional development. Work collaboratively with families, promoting open communication to build strong relationships. Contribute to curriculum planning, ensuring it is engaging, inclusive, and tailored to meet the developmental needs of all children. Take responsibility for the nursery in the absence of the Manager, ensuring continuity of care and leadership. Handle administrative tasks such as staff scheduling, record-keeping, and reporting. Actively participate in recruitment, training, and retention of staff. Qualifications and Experience: Level 3 (or higher) qualification in Early Years Education or Childcare. Proven experience in a leadership role within an early years setting. Strong knowledge of EYFS framework, safeguarding, and health & safety standards. Excellent communication, organizational, and interpersonal skills. Ability to inspire and motivate a team while maintaining a positive and professional demeanor. What We Offer: Competitive salary and benefits package. Ongoing professional development opportunities. Supportive and friendly working environment. Opportunity to make a meaningful impact on children’s early learning journey. We are an equal opportunity employer committed to diversity and inclusion.
Day Mental Registered Nurse with at least one year experience in a similar role Care Home with Nursing in Port Sunlight, Birkenhead, CH62 Sponsorship provided for the right applicant. Available Hours/Pay: Full Time 34,5 hours per week. Long shifts 8am-8pm Pay rate £20/ /hour Our qualified nursing team are available 24 hours a day to provide medical and other forms of specialised support. Respecting patients and recognising patient as a unique individual, our nurses provide not just high-quality nursing skills, but truly person-centred care. About the Role: The main responsibilities of this role include: Providing a high standard of care to people with mental illness and personality disorder Promoting the highest standards of clinical nursing throughout the hospital Overseeing the day-to-day care of patients and the administration of required medication To provide nursing and personal care and promote their abilities. Planning, implementing, and supervising the provision of quality care Maintaining the required medical documentation Upholding residents’ rights to privacy, dignity and choice At a more senior level, you’ll also need to lead shifts as well as mentoring and supporting student nurses and other members of the team Familiarising yourself with, and strictly adhering to, company policy and procedure and Care Inspectorate guidelines Please note we are only accepting candidates with a UK active PIN and right to work in the UK( sponsorship provided for the right candidate) The main requirements for this role are: *Must be a MENTAL REGISTERED NURSE (current PIN number with NMC and experience in the UK ) *One year experience is mandatory *A genuine desire to work with the elderly *The ability to communicate clearly and concisely, along with excellent listening skills *The ability to supervise other staff members comfortably and competently *Strong clinical assessment and critical thinking skills *Ability to remain calm and composed in high-stress situations *Excellent communication and interpersonal skills Benefits: *Competitive salary based on experience and qualifications *Preceptorship programme *Payment into the pension scheme *Paid time off for vacation *Continuing education opportunities for professional development *Free onsite parking *Free meal *Support with career development plan *Free parking *DBS covered All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS) and 2 satisfactory references. If you are a compassionate and skilled Registered Mental Nurse with experience we would like to have you joining our hospital. Apply below
La Mia Mamma & Made in Italy are seeking for an experienced Assistant Manager who can lead our team and deliver an exceptional service to our guests in La Mia Mamma and Made in Italy Restaurants portfolio. You will report directly to the restaurant manager. La Mia Mamma is a restaurant with a unique concept, where Italian mammas are "imported" from Italy to Chelsea and Notting Hill to cook traditional recipes handed down from generations, whereas Made in Italy is famous for its Italian pizza and genuine Italian ambience and authentic Italian food. What we offer: - Competitive salary, full time position. - Staff discounts. - Great working environment. - Career development opportunities. - Meals at work. The roles should meet the following: - Service-focused and cost-conscious with expertise in front- and back-of-house operations to establish a welcoming and energetic dining atmosphere. - Excels at increasing check averages through strategic up-selling of food and alcohol. - Adept in all facets of operations to include food quality and presentation, safety and sanitation compliance, budget administration, and inventory management. - Outstanding interpersonal talents, fluent in English. - Assist the restaurant manager with evaluations, staff coaching, recruitment and training. Key skills: - Excellent customer service - Commercial awareness - Excellent interpersonal communication - Problem-solving - Highly organized - Great team player - Positive attitude - You're eligible to work in the UK