Senior Customer Success Manager | OTE £86k
22 hours ago
City of London
Title: Senior Customer Success Manager Location: London – Hybrid (London office twice per week, plus customer site visits as required) Package: £70,000 + bonus + benefits Reports to: Head of Customer Success Ingenio is partnering with a fast-growing SaaS business, to hire a Senior Customer Success Manager to play a critical role in driving customer value, retention, and expansion across the customer base. This is a senior, client-facing role with direct ownership of renewals, adoption, and Net Revenue Retention (NRR), acting as a trusted advisor to mid-market and enterprise customers. What you’ll do: • Own and build long-term relationships with senior stakeholders across a defined portfolio of customers, • Drive onboarding, adoption, and value realisation of the AP platform, • Manage renewals and identify expansion, upsell, and cross-sell opportunities to maximise NRR, • Monitor customer health, proactively manage risk, and lead escalations to resolution, • Act as the voice of the customer internally, feeding insights into Product, Sales, and Leadership teams Who you are: • 3+ years’ experience in Customer Success, Service Delivery, or a client-facing SaaS role, • Proven ownership of renewals, retention, and expansion within a technology environment, • Confident communicator with experience running QBRs, executive reviews, and customer presentations, • Commercially minded, highly organised, and comfortable managing complex customer portfolios, • Passionate about SaaS, customer value, and delivering measurable business outcomes If this role excites you and you want to be part of a high-growth SaaS business where Customer Success is central to revenue, I want to hear from you – today.