Receptionist Maternity Cover
2 days ago
Saltash
Title: Resort Receptionist Department: Reception Reports to: Head of Customer Experience Responsible: Reception Duties concerning Accommodation and Health Club Job Purpose/ Summary As Resort Receptionist you are responsible for greeting and assisting our members and guests to deliver an excellent experience. To maintain a high profile within our reception for our members and guests ensuring their feedback is monitored and relayed back to departmental managers in order to improve service levels. Main Duties • Welcoming members and guests upon their arrival at the resort andoffering an excellent standard of hospitality throughout their visit by following departmental shift procedures and basic standards., • All opening and closing procedures carried out correctly., • As being the first point of contact for all guests and visitors it is of the up most importance that they are greeted in a pleasant and polite manner and dealt with efficiently., • Making sure that all phones are answered within three rings and with the correct salutation., • Ensuring that all product knowledge is up to date., • Reception areas are to be clutter free tidy and in order at all times., • Making sure that hand-over book is up to date and in order., • Ensuring all bookings run smoothly and efficiently., • Be responsible for the security of all monies and lost property at reception., • Manage administrative requests as directed by the Management Team., • To communicate with and assist your line manager (s), • Ensuring members and guests upon their departure from the resort are offered a genuine farewell., • Ensure compliance with all health and safety regulations., • Up-sell with latest departmental incentives., • Report accidents maintenance issues or other incidents., • Ensure all registration formalities are correctly completed paying particular attention to charge-out details and credit rules., • Ensure all extra items are charged., • Aware of the configuration of the rooms and be able to direct accordingly., • Attend room in cases of emergency., • Assist with enquiries about the resort and locality., • Being the first point of contact for any questions or queries guests may have., • Doing basic administration including inputting reservations and answering the telephone., • Predominantly focus and assisting in our front of house operation our guest requirements and fulfil the necessary administrative duties., • Prompt and efficient operational services meet required standards., • Arrivals are checked in correctly allocated a room and sent to their room without delay., • Reservations are taken correctly and courteously., • To ensure that enquiries messages & deliveries are dealt with courteously and efficiently., • Upon check-out that you have accurately prepared the guest bill before presenting and taking any outstanding payments due., • Monitor and action accordingly the daily room allocation based upon the following factors;, • Guest - length of stay celebration other noted requirements., • Hotel factors that may disrupt the guest during stay such as maintenance or noise., • Ensure client experience is proficient including bookings payments and consultation cards, • Interact and communicate effectively with clients members team members guests and management team, • Managing member check-ins including verifying memberships and processing forgotten membership cards., • Handling membership enquiries providing information about services., • Managing guest visits offering leisure tours in the absence of membership advisors and promoting facilities to prospective members., • Scheduling and managing bookings for leisure activities including personal training sessions fitness inductions and club (particularly pool) events., • Class monitoring/ putting classes on the app at 0730 for members., • Overseeing diary management ensuring accurate scheduling and coordination with trainers and instructors, • Monitoring and responding to emails including HubSpot enquiries and internal requests from the Club Manager., • Processing retail transactions including sportswear accessories and refreshments, • Providing recommendations on products and upselling relevant services., • Handling all spa treatment bookings maintaining an organized and well-coordinated schedule for therapists., • Conducting confirmation calls and proactively upselling additional treatments and packages., • Processing payments for treatments retail purchases and deposits ensuring accuracy in all transactions., • Tracking deposits and outstanding balances to ensure seamless guest experiences., • Providing guidance to spa guests on their next steps including relaxation areas locker access and post-treatment recommendations., • Addressing enquiries related to spa services promotions and products offering knowledgeable advice., • Managing spa product sales recommending treatments and skincare products suited to guests needs., • Acting as a first responder for emergency situations administering first aid when require, • Ensuring compliance with all health and safety regulations within the leisure facility This Job Description has been prepared as a working document to identify the main areas of responsibility. It is not a definitive statement of duties nor specifically excludes any tasks which may be considered reasonable. Key Skills Multi-line Phone Systems,Customer Service,Computer Skills,QuickBooks,Medical office experience,Office Experience,10 Key Calculator,Dental Office Experience,Front Desk,Administrative Experience,Medical Receptionist,Phone Etiquette Employment Type : Full-Time Experience: years Vacancy: 1