2nd Line Support Engineer
8 days ago
Plymouth
• 2nd Line Support Engineer, • Plymouth, Devon, • c£32,500 per year, • Ability to work under pressure and manage multiple projects, • 2+ years' experience in a similar helpdesk or IT environment within a 2nd Line role essential, • Full driving licence is essential, • Experience working for an MSP is essential, • Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync), • Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD), • Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN), • Experience with onsite/offsite backup products and storage (including cloud storage), • Excellent customer service skills, • A full driving licence (access to a vehicle is not required, but beneficial), • VMWare/Hyper-V knowledge, • Working within an ITIL environment. Preferably holding a current qualification, • Technical qualifications such as CompTIA+, Network + would be advantageous My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team in a unique split role - 50% working directly with a high-security client, on-site, in Plymouth, 50% supporting multiple MSP customers remotely and on-site. This is a fantastic opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or an established MSP engineer seeking their next challenge at a leading, regional MSP. You'll gain exposure to a diverse range of technologies, clients and security-focused environments, while developing your skills in a role that combines technical expertise, problem-solving and client engagement. Applications: Please contact John Noonan here at ISR to learn more about this new role working as a 2nd Line IT Support Engineer and our exciting client based in Devon and their ongoing growth plans for 2026