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Role Summary \n Lead and execute cutover activities for an IFS Cloud upgrade, ensuring a smooth, low-risk transition to production. \n Key Responsibilities \n\n • Own the end-to-end cutover strategy, plan, and execution\n, • Develop and manage a detailed cutover runbook (hour-by-hour / step-by-step)\n, • Define and enforce cutover entry/exit criteria and Go/No-Go checkpoints\n, • Lead mock cutovers and full go-live rehearsals\n, • Coordinate across:\n, • Data migration (including final load, reconciliation, validation)\n, • Integrations and interface readiness\n, • Environment and security/access setup\n, • Business readiness (finance close, operational cut-offs, communications)\n, • Manage cutover RAID log, risks, dependencies, and rollback plans\n, • Establish and lead the cutover war room and command structure\n, • Ensure alignment between IT, business teams, and external vendors\n, • Oversee final data migration execution and validation sign-offs\n, • Support go-live, hypercare, and structured transition to BAU\n\n \n Required Experience \n\n • 8–12+ years in ERP / large-scale transformations\n, • Proven experience as Cutover Lead or Go-Live Manager\n, • Strong experience in:\n, • Cutover planning & execution\n, • Data migration coordination and validation\n, • Business and IT readiness alignment\n, • Experience managing complex dependencies across multiple workstreams\n, • Strong stakeholder management and delivery leadership\n\n \n Preferred \n\n • Experience with IFS / SAP / Oracle ERP\n, • Experience in cloud upgrade or migration programmes\n, • Exposure to manufacturing / project delivery environments (optional, if relevant)\n\n

Job Title: QA Supervisor Location: Tipton Salary: £46,800 Industry: FMCG – Food Manufacturing Job Type: Permanent, Full Time Shift: Night Shift – 6pm-6am (Monday-Thursday) Hours: 48 Hours Per Week QA Supervisor Benefits: · Competitive salary package · Company pension scheme · Free onsite parking · Training and development opportunities · Genuine opportunity for career progression · Supportive and collaborative working environment Key QA Supervisor Responsibilities: · Supervise the Quality Assurance department on night shift to ensure safe, legal and high-quality products are consistently manufactured · Ensure compliance with all food safety, legality and quality standards across site operations · Audit, maintain and challenge HACCP systems and prerequisite programmes · Carry out internal audits including GMP, hygiene, glass & plastic and quality management systems · Support and prepare for customer, retailer and third-party audits including BRCGS and IFS standards · Manage non-conformances, investigations, root cause analysis and corrective actions · Ensure compliance with raw material and finished product specifications · Manage allergen cleaning verification and hygiene performance standards · Support analytical sampling, product testing and sensory evalua...

Here at Culligan UK Ltd we have developed a culture of putting our customers at the heart of everything we do and that has been vital in driving us to becoming the UK's leading specialists at providing drinking water solutions. As a Complaints and Resolution Agent, you will play a key role in delivering exceptional customer service within our call centre environment. You will take ownership of customer complaints, managing cases from initial contact through to resolution whilst working across departments to identify solutions & improvement opportunities. This role requires excellent communication skills, the ability to handle challenging situations empathetically, and a commitment to delivering fair, timely, and effective outcomes. Core Role & Responsibilities: - Handle inbound calls from customers with complaints or service issues, ensuring all interactions meet high standards of professionalism and empathy. - Manage your own caseload, taking full ownership of complaints from initiation to resolution. - Make outbound calls to customers to gather information, provide updates, and deliver resolutions. - Collaborate effectively with other departments to investigate, identify, and implement solutions for customer issues. - Respond professionally to social media comments, Trustpilot reviews, and other public feedback channels. - Provide clear, concise, and well-documented case notes and written responses, ensuring all records meet company standards. - Deliver detailed feedback on complaint trends and individual cases to support service improvements and business strategy. - Prioritise and manage multiple tasks and cases simultaneously, ensuring timely resolution in line with service level agreements. - Contribute to the continuous improvement of the complaints process and the overall customer experience. Requirements - Proven track record of delivering outstanding customer service, ideally in a call centre or complaint-handling environment. - Demonstrated ability to handle challenging conversations and situations in a clear, empathetic, and conciliatory manner. - Excellent oral and written communication skills, with high standards of grammar and attention to detail. - Strong ability to negotiate and influence to achieve fair outcomes for customers and the business. - Ability to prioritise a diverse and competing workload effectively, maintaining focus and accuracy under pressure. - Competence in using Microsoft Office tools, including basic skills in Excel and Word. - Strong knowledge of IFS and Service Cloud systems. - Ability to work independently with minimal supervision while also being an effective team player. Benefits - 23 Days Holiday + Bank Holidays - Company Pension Scheme - Company Sick pay (after qualifying period) - Cycle to Work Scheme Available - Employee Reward & Discount Platform - 24/7 access to Employee Assistance Program through Health Assured - Access to on-going learning and development via our online learning platforms - Onsite parking available - Life Assurance Scheme

Infinity Quest is seeking an experienced Cutover Lead to orchestrate an IFS Cloud upgrade from planning through go-live in the United Kingdom. You will own the end-to-end cutover strategy, runbook, and go/no-go checkpoints, coordinating across IT, business teams and external vendors. You will lead mock cutovers, data migration validation, and final production readiness, ensuring a smooth, low-risk transition to BAU. #J-18808-Ljbffr