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Deputy Local Service Manager 24 Sackville Road, Hove, East Sussex BN3 3FB £23,709 - £24,956 per annum 30 hours per week Sanctuary Supported Living is delighted to be recruiting for a Deputy Local Service Manager at our Mental Health Service at Sackville Road, Hove. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Deputy Local Service Manager will include: • Managing, recruiting, developing, and training staff within appropriate legislative or NVQ frameworks and devising effective and well-run staff rotas, • Promoting best practice to ensure quality services are carried out by staff, • Ensuring effective support systems are in place and that we operate in a fully compliant way, • Supporting Local Service Manager in effectively managing the void process on any empty properties, • A good understanding of health and safety, • Developing and maintaining relationships with customers and relevant external agencies with the proven ability to liaise effectively with statutory and voluntary partners, • Proven management or supervisory experience gained within a social care environment is essential, • NVQ Level 3 in Health and Social Care or equivalent, • Compassionate, understanding, and hard working with a hands-on approach to help achieve supportive outcomes, • Good written and strong communication skills, • Experience working with Mental Health, • Prior knowledge of support planning, risk assessment and safeguarding, • Previous experience working under challenging circumstances Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: • At least 25 days paid holiday, (plus public holidays) pro rata, • A pension scheme with employer contributions, • A variety of online discounts and rewards from major retailers, • Health and well-being plans, • Life assurance, • Family friendly arrangements, including opportunities for flexible working, • Tax efficient savings through our Cycle to Work scheme We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities. Job Segment: Service Manager, Counseling, Home Care, Manager, Customer Service, Healthcare, Management

Office Location: Brighton / Eastbourne Job purpose RICS Registered Valuer with 0-3 years post qualification experience to undertake Red Book valuations for various purposes including secured lending. To undertake rent reviews and lease renewals on commercial properties including offices, industrial and retail. The employee will be an important part of the Professional Team which comprises other Chartered Surveyors and Graduates with specialist knowledge in the following disciplines: Valuation, Lease Advisory, Rating and Leasehold Enfranchisement. Role Dimensions Financial data (budgets etc) Each fee earning member of staff has an annual financial target which would be set based on the employee’s experience and ability. Total number of employees for whom you have line responsibility None initially, however there are junior members of the team who learn by way of shadowing senior members. As part of the Professional team, you will play your part in mentoring the junior members of staff, helping with their preparation for the APC and assisting them as they develop into Chartered Surveyors. Other data Working as part of the Professional team and supported by the Division as a whole, the role is to undertake existing instructions, maintain existing Client relationships by keeping them informed of the progress of their reports and develop new business. The majority of work will involve property situated in the South-East of England and primarily in Sussex. In some cases, it is necessary to travel outside this geographical area, for example as part of a portfolio valuation. Business generation and client facing business activity is a requirement and necessary for promotion opportunities. Cross-selling will also be rewarded. Opportunities arise from time to time to take on extra responsibility in certain areas ancillary to our core business e.g. APC / Graduate Counsellor, Sustainability Team, Complaints Handling, Anti Money Laundering, IT Committee etc. Key responsibilities • Client Management is a key component of this role. It is imperative that both existing clients and potential clients are provided with a prompt and professional service which promotes the Department, Division and ultimately the Firm. Keeping clients abreast of inspection dates and progress of their reports are core components of this position., • Responsible for Fee and Cost Management quoting for work and ensuring that all fees and other costs are monitored and processed in a timely way so that income and profit targets are met. As a fee earner, to prepare invoices and liaise with Clients and Accounts to ensure bad debts are kept to a minimum., • Business Generation for the Department and firm as a whole which involves social interaction with potential clients, Bank managers, solicitors, accountants etc. The firm also holds numerous social events during the year where you are asked to invite some of you own Clients and host them on the day., • Professional and Personal Development to identify and address the relevant development requirements for the job; and ensuring that the appropriate skills and technical knowledge are evident., • Compliance and administration to maintain all the relevant professional and in-house procedures and standards, so ensuring good practice and consistency for the department and Company is achieved., • Knowledge of changes and developments in professional and ancillary areas and to take steps to expand knowledge of the same. Communications & working relationships Internal • Line manager – for support and to monitor progress, • Departmental colleagues – to support each other and to ensure efficient service, • Clients – to keep advised of progress, to advise and to take instructions, • Professional bodies – to maintain and develop knowledge, • Other agents/professionals – comparables, market knowledge and negotiation Key performance indicators Financial – e.g. income, profit margins, debtor days, billing timesService standards – e.g. up to date knowledge of client needs • Departmental targeted income Compliance and Administration • Evidence of following the administrative procedures that may include:, • Debtor days/billing times, • 100% reports in standard format, • 100% compliance of QA & Company standards, • Accounts submission on timely basis (timescale – to be agreed) Personal Development • Development plan in place, • Evidence of behaviours as described in Section 7, • Attendance at courses relevant for RICS CPD, • Any additional training deemed necessary, • Assist in the training of OTA / junior staff members as required Person specification Knowledge, skills and experience required Qualifications MRICS, RICS Registered Valuer with minimum 0-3 years PQE experience is essential Knowledge Chartered Surveyor with relevant experience of Valuation is essential. Able to demonstrate an up to date knowledge of professional matters such as the Red Book is essential Previous experience of independently undertaking rent reviews and lease renewals is essential. Able to demonstrate knowledge of potential new markets appropriate to their region / town (desirable) Able to demonstrate knowledge of current legislation that affects the building, development, marketing and letting of commercial space(desirable) IT literate, with an ability to use IT as tool to support work, through effective use of databases, websites, in-house templates is essential. Experience Able to demonstrate ability to develop the skills necessary to generate new clients and jobs (desirable) Experience of the relevant commercial markets (desirable) Skills Ability to solve problems effectively and creatively. Time management able to organise and manage time effectively. Report / letter writing to produce readable grammatically correct written reports and letters which are clear, logical and persuasive. Behaviours Influencing clients and applicants to achieve positive outcomes in relation to proposals and working relationships. Persuasiveness to understand the needs of the client / audience and respond accordingly by modifying or changing the communication style accordingly (written or verbal) Initiate action to recognises, creates and seizes opportunities to implement plans and ideas to achieve business objectives. Tenacity to demonstrates perseverance over a period of time to achieve objectives, irrespective of obstacles. Attention to detail and accuracy ensures that activities and task are handled correctly and completed on time. Adapting to change ability to respond constructively, enthusiastically and flexibly to changes in team, market and work. When undertaking site visits these might not be accessible via public transport and therefore access to transport will be required SHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment.

HR Manager – Brighton An opportunity to shape culture, champion safety, and drive engagement in a dynamic environment. LHH is proud to be partnering with a leading organisation to recruit a HR Manager to join their Brighton-based team. This is an exciting opportunity for an experienced HR professional who thrives in a fast-paced, people-focused environment and wants to make a real impact. The Role Reporting to the HR Director, you’ll play a pivotal role in developing and delivering key HR initiatives across Learning & Development, Recruitment, Retention, Reward, Employee Engagement, and Diversity & Inclusion. You’ll work closely with the Senior Leadership Team (SLT) to ensure the HR strategy supports business goals and fosters a culture of growth, inclusion, and safety. What You’ll Be Doing • Champion Safety: Promote and uphold a culture of personal safety and wellbeing across all teams., • Develop People: Partner with the SLT to implement effective Personal Development Plans (PDPs) that empower employees to grow and succeed., • Shape HR Strategy: Design and deliver a flexible, forward-looking HR strategy that keeps pace with a fast-changing market., • Drive Recruitment: Manage end-to-end recruitment and onboarding for Operations and select office-based roles., • Engage & Inspire: Lead annual engagement surveys, plan exciting employee events (think Summer BBQs and Christmas Parties), and help make work a great place to be. You’re an experienced HR generalist who’s as comfortable with strategy as you are with people. You bring energy, insight, and innovation to everything you do. • Experience: At least 5 years’ broad HR experience, ideally CIPD qualified., • Expertise: Strong background in L&D, Recruitment, Retention, and Reward., • Relationship Builder: Skilled at developing trusted partnerships across all levels., • Innovator: Keen to explore and implement AI-driven HR solutions., • Organised & Results-Focused: Excellent planning, problem-solving, and communication skills., • Safety & Quality Mindset: Always striving for excellence while prioritising wellbeing and safe working practices., • Be part of a passionate, supportive team that values safety, wellbeing, and continuous learning., • Lead meaningful HR initiatives that shape culture and drive engagement., • Work in a business that encourages innovation and embraces change., • Enjoy a competitive salary and benefits package, with real opportunities for career growth. If you’re ready to take the next step in your HR career and make a tangible difference, LHH would love to hear from you. LHH is an employment consultancy that believes in talent, not labels. It is important to us that we run inclusive recruitment processes to support candidates of all abilities and encourage applicants of all backgrounds and perspectives to apply. LHH is committed to building an inclusive, supportive environment to enable candidates to explore the next steps in their careers. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Trade Parts Centre Manager Lithia UK Brighton TPS 40 Hours, Monday-Friday TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide. What will you be doing? As Centre Manager you will be responsible for leading, managing and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, to ensure excellence in customer service, to develop strategic plans and ensure all processes are in place to run a successful TPS Centre. • Ensure that the Centre targets and business objectives are achieved, • Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals, • Ensure the team is motivated, recognised and incentivised, • Create Personal Development Plans, monitor progress and provide developmental or corrective support where required, • Create a Manpower Plan for your centre and put a succession plan in place, • Create and maintain a customer centric culture in the business, • Maintain a high level of customer satisfaction via the team, • Work within the identified sales strategy to increase sales revenues within the team to devise and implement sales plans, • Regularly monitor business performance. Identify opportunities for improvement and take action for any deviations, • Analyse internal and external market data to develop an understanding of the potential sales opportunities, • Work to achieve agreed business plan and budget – controlling costs within agreed parameters including Gross Margin levels, • Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty), • Maintain an effective relationship with all stakeholders• Ensure the overall security of the stock and premises What are we looking for? • Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment, • Passion for providing a great customer service experience and the automotive industry, • The ability to communicate effectively and build strong relationships with key stakeholders, • Experienced at devising strategies and implementing plans What we can offer you: At TPS we want to take you on a journey and give you a genuine platform to excel and achieve your career objectives. We are committed to attracting and developing our people and take great pride in the Learning and Development pathways Volkswagen Group have put in place to ensure personal growth and career success. We retain our people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.

Looking for an exciting new challenge that will allow you to meet new people, explore new places, and boost your sales skills? We are a rapidly growing company, and we are looking for a dynamic and enthusiastic field sales consultant to join our team. As a Field Sales Consultant, you'll be out in your territory every day, meeting with old, and new customers and building relationships. You'll be representing our industry-leading brand and supporting a wide range of businesses including Transport Companies, Commercial Vehicle Workshops, Agriculture & Forestry, Plant Hire & Heavy Machinery, Road Construction & Repair, Waste Management Companies and Public Sector Workshops, to name but a few! To succeed in this role: • A self-starter who can work independently and is driven to achieve goals, • Proven ability to find and develop new business opportunities, • The ability to build and nurture strong, long-lasting client relationships, • Providing excellent service, including after-sale follow-up, to ensure customer satisfaction, • An interest and/or understanding of the products or services being sold (don’t worry if you don’t currently know this, training will be provided), • Competence in using sales software and other relevant computer applications, • A determined attitude to overcome sale obstacles and achieve success, • A track record of consistently meeting and exceeding sales targets (desirable), • Full, clean, UK driving licence We will offer: • £24,000 basic salary with minimum guaranteed earnings of £27,130 per annum, • Uncapped commission on all items sold, • Company car, tablet & mobile phone, • Additional rewards and incentives on sales, including points-based schemes and length of service payments., • A chance to be part of our Top Club, where you will win an all expenses paid overseas trips for you and your plus one!, • 23 days holiday (raising up to 28 with Length of Service), • Monday-Friday schedule, • Ongoing training, support and career opportunities, • Pension in line with auto-enrolment, • Health Care plan You may have experience in or be interested in Hospitality, Field Sales Representative, Business Development, front-of-house sales, Sales Executive, Account Manager, Customer Service Representative, Sales Coordinator, Retail Sales Consultant, Telesales, Call Centre, Area Sales, etc. Join our team and become a pivotal force in the success of our network! Apply now—we look forward to hearing from you! We are committed to fostering inclusion and diversity for the future success of the Würth Group. Please note: Interviews may be conducted while the role is advertised. We reserve the right to close this role if we receive sufficient applicants. Apply early to avoid disappointment.

Role: CRO Analyst Department: Performance Salary: £35,000 – £45,000 Base: Brighton based – Office first Hours: 37.5 per week+ First of all—Who are we and why do we exist? addmustard is an award-winning brand, marketing, and technology agency for entrepreneurs. We add the strategic and creative firepower of an advertising agency, to the precision and incision of a digital marketing agency, to the flexibility of an in-house team. A team of 35 brilliant marketing, data, brand, and tech experts – a core team based in Brighton and Soho, supported by a wider network of specialists from around the world. And we are world-class at creating value in our clients’ businesses and brands. And who exactly are we looking for? This role exists solely to generate sustainable, meaningful improvements that build value in our clients’ brands – for entrepreneurial businesses that expect tangible results, not just reports. You’ll be someone who understands the science of user psychology and the art of digital experience – and you’re not afraid to challenge assumptions along the way. Bold enough to test the unexpected, precise enough to spot the smallest friction points, and experienced enough to know what really drives meaningful change. Our brand and culture is bold, precise, energetic and irreverent. You will need to be all four, too. And because our clients are entrepreneurial, you’ll need to be eager to develop an understanding of the unique challenges of entrepreneurs and their businesses. What will you be responsible for? You’ll be responsible for delivering top quartile conversion rates for all of our clients, ensuring the optimum ROI from their brand, marketing and technology investments. You will relentlessly and forensically analyse conversion rate factors, benchmark these against competitors and comparator brands, and design practical, effective solutions in collaboration with our Performance, Creative, Brand, and Technology teams. This will help our clients grow and create real value in their brand, marketing, and technology. Blending both qualitative and quantitative data, you’ll ensure our clients deliver a unique, high-performance brand and user experience, using the most sophisticated data analysis and modelling tools. What might that look like day-to-day? • Lead the research, and execution of CRO roadmaps across a diverse portfolio of entrepreneurial businesses., • Build and implement test hypotheses using tools like VWO, A/B Tasty, or Mida., • Analyse user behaviour via GA4, Hotjar, Clarity, SessionCam, or equivalent, and translate insights into prioritised test plans., • Identify UX barriers and improvement opportunities across key customer journeys, suggesting actionable development changes where needed., • Plan and lead quantitative and qualitative research, including user journey audits, customer surveys, and user testing., • Translate research into wireframes, storyboards, user flows, or annotated mock-ups using tools like Figma, InVision, and Adobe XD., • Work collaboratively with performance and creative teams to ensure optimisation insights feed into broader campaign strategy., • Lead client workshops and present CRO insight and strategy clearly to C-suite stakeholders., • Maintain and iterate reporting dashboards, clearly communicating performance uplift, confidence intervals, and business impact., • Stay informed about UX best practices, psychological principles of persuasion, and the latest CRO testing tools and techniques., • Use development skills (HTML/CSS/JS) to implement changes to web pages, testing, and tracking systems as part of the CRO process. What experience and skills do you need? • Hands-on experience designing and running A/B and multivariate tests with major testing platforms., • Deep understanding of user-centred design principles, conversion theory, and behavioural analytics., • Strong grasp of tools like GA4, VWO, Looker Studio, Hotjar, Clarity, and Tag Manager., • Ability to build test ideas from research, prioritise them using frameworks like ICE, PXL, and present a clear rationale for each decision., • Exceptional communication and storytelling skills – both written and verbal – to present technical insights in an accessible and actionable way., • Experience using visualisation tools to present insight in an accessible, strategic format., • A highly collaborative mindset with the confidence to challenge assumptions and champion evidence., • A strong grasp of HTML, CSS, and JavaScript to implement technical changes as part of your CRO strategy., • Experience using version control tools like Git to manage and track your development efforts., • Familiarity with agile methodologies or sprint-based delivery processes. Plus, bonus points for: • Knowledge of customer journey mapping and service design principles., • Experience supporting new business efforts, bringing your expertise in conversion and technical optimisation to new pitches or proposals., • Familiarity with advanced web frameworks like React, Vue.js, or Angular to optimise front-end performance and interactivity., • Technical SEO experience, including page speed optimisation, lazy loading, and image compression to improve load times and website performance. What does it mean for you? We pride ourselves in being bold, energetic, precise and irreverent. Equally, we are open, honest, innovative and hard working in everything we do for our entrepreneurial clients, our team and our network. You’ll be surrounded and supported by a team who will embolden and challenge you to approach each and every day with those values in mind. We’ve built (and are very proud of) our completely flat and integrated organisational structure – we don’t care where the good ideas come from, as long as they can be turned into something astonishing and that delivers tangible, measurable value. And when those ideas get made, deliver real value for our clients and win awards, we love nothing more than to celebrate them. What's in it for you? In return for your commitment, creativity and incredible mind, you can expect: • To work across a diverse range of fascinating audiences, markets, sectors and projects, each with unique problems that we can solve., • To work alongside and be trained by industry experts at the forefront of brand, marketing and technology., • Our senior management is accessible, open, honest and transparent. This means we all care about you and your development, progression, success and happiness. And we regularly share financial, team, and client performance with the whole agency., • Flexible hours and a hybrid working structure—split between home, our eclectic Soho office, and Brighton’s vibrant Lanes., • Be part of an amazing, sociable and supportive team., • An (over)active social life: regular lunches, dinners, ad-hoc team events and now and then, holidays., • Unlimited holiday allowance., • Inclusion in our 10% annual bonus scheme (after your first year)., • £1,000 personal training budget per year. How to apply? If we’ve piqued your interest, you can send your CV and cover letter to , explaining why you think you’d cut the mustard. Please, no agencies. Thanks.

37.5 hours per week / permanent / Monday to Friday, 9am-5pm, with the requirement to work one late shift per week and be part of an out of hours 'on-call rota'. At YMCA DownsLink Group, ___ is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health. Our values - we do what’s right, we work with heart, and we build real connections -guide and shape how we show up for children and young people we support and for each other. We have an exciting opportunity for a Supported Housing Manager to lead our ___. Our 24/7 high support services provide supported accommodation for 35 young people at risk of homelessness across two sites – Lansworth House and Gareth Stacey House. As a Supported Housing Manager, you will oversee the daily operations, ensuring our accommodation is safe, welcoming and secure. You will work closely with and lead two Deputy Supported Housing Managers, while supporting the wider team to deliver consistent, compassionate support. We are searching for a motivational and resilient leader who thrives on developing others, championing best practice, and nurturing a collaborative and compassionate culture. You will bring a trauma-informed and psychologically informed approach to both your team and the young people we support, ensuring everyone feels understood, safe and empowered. If you are energised by leading teams, shaping services, and supporting staff to deliver exceptional, person-centred support—even in challenging moments—this could be the role for you. In delivering the role, you will be responsible for: • Leadership and People Management: Lead and manage a team, recruiting and inducting new staff, and supporting their performance to ensure high standards of service at all times., • Service Provision: Responsible for the daily operations of the service so that it meets the requirements of the service specification, and:, • reflects Psychologically Informed Environments (PIEs), Trauma Informed approaches and restorative practices., • identifies, maps and encourages the strengths and talents of each young person, enabling them to acquire the skills they need to lead independent and fulfilling lives., • Partnerships: Develop and maintain effective working relationships with partner organisations that add value to the core, commissioned service (or have the potential to) attending relevant multi-disciplinary meetings as needed. You will bring substantial experience in leading and developing teams within supported housing or similar services for young people and/or adults at risk. You will have a strong understanding of the Regulator of Social Housing (RSH) and Ofsted frameworks, coupled with a solid grounding in Trauma-Informed Care and Psychologically Informed Environments. You will be a confident and effective communicator with strong facilitation and decision-making skills, able to lead your team through challenging situations with calmness and clarity. You will have proven experience in overseeing safeguarding procedures within residential services and will model professional standards, maintaining clear boundaries while fostering a culture of trust, safety and supportive relationships. If you would like any further information or an informal discussion about this post, please contact ___. Should you require any assistance with our application process, please email us at ___ If you would like any further information or an informal discussion about this post, please contact . Should you require any assistance with our application process, please email us at TO APPLY: Scroll down the page to the application form. Please download the job profile (below), which includes the full role description and person specification. We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider.

About the Role Be the reason our customers feel truly cared for! Join EDF as an Energy Specialist and make a real difference every single day. Our Energy Specialists are at the heart of our transformation and helping us deliver net zero for our customers. The Opportunity… As an Energy Specialist, your role is pivotal to building strong relationships and innovative solutions to deliver an exceptional customer experience. Creating a culture of trust amongst customers really is key, so you’ll have ownership of the customer journey, finding a way to understand their needs and figure things out with them along the way, we want them to feel part of the EDF family. You’ll thrive in this role if you care about the customers you are speaking with and are passionate in your desire to help them. We’ll train you on our fabulous new system, as well as all the ways we like to communicate with our Customers, to deliver a high-quality experience. You’ll chat to customers over the phone and via digital channels (email/SMS) whilst being given the freedom to help them. You’ll take ownership of their needs and find a way, no matter what, to figure things out with them. Whether it’s helping customers with their account queries or working hand-in-hand with our metering teams to schedule and prepare jobs, you’ll play a key role in setting every task up for success. We are looking to recruit Energy Specialists in two different areas which require different working pattern types. These will include working between Mon-Fri 8am-6pm and also Mon-Fri 8am-8pm + Sat 8am-6pm (which will include an element of rotation), Full-time or part-time options available (minimum 24 hours for part-time). Pay, benefits and culture Alongside a starting salary of £25,719, the potential to earn 3% bonus, 25 days holiday plus bank holidays and a market-leading pension scheme, your package will include a range of benefits, from the big and formal to the small and personal. We’re talking about everything from enhanced parental leave to electric vehicle leasing, health insurance to product discounts, critical illness insurance to technology vouchers, gym membership to season ticket loans. At EDF UK, we embrace flexibility while recognising that everyone's working needs are different. Whether you're in our office spaces, on site, or working remotely, we promote an environment that supports collaboration, connection, and comfort. No matter where you are, our priority is to make sure you feel safe, valued, and celebrated. Here, we do right by each other and everyone’s welcome. We’re on an action-oriented journey, championing equity, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility. We’re a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments. We take pride in fostering a dynamic and inclusive environment, where the diverse backgrounds and experiences of our employees drive fresh thinking and innovation. We understand that success means different things to different people. We believe there are multiple definitions of what it means to succeed. That’s why we support you to pursue a career that’s unique to you. Because success is personal. What you’ll be doing • We want to make a fundamental difference to our customers, and we really mean a difference. We want you to treat our customers exactly how you would want to be treated., • Taking full responsibility to deliver end to end customer service, being trained in all areas of key customer journeys, so that no query phases you, you’re able to help with any problem., • You’ll have the ownership and freedom to help our customers in a way you’d also want to be helped, letting nothing stand in your way to work things through with them and figure out the best possible outcome., • You’ll take customer contact in various forms – phone and digitally, listening intently and helping to resolve their queries., • You’ll work seamlessly as part of a high performing team and may get the opportunity to support teammates or your manager with specific queries or activities helping the team deliver amazing service., • You’re a people person who knows how to put others at ease and build real connections., • You don’t just hear people – you truly listen to what they’re saying (and sometimes what they’re not saying)., • You can get your point across clearly, kindly, and confidently – whether it’s on the phone, by email, or in a quick message., • You’re a team player who believes the best results come from working together., • You’re comfortable with change and can adapt when things get busy or take a new direction., • When faced with a challenge, you roll up your sleeves and figure it out., • You love giving customers the kind of service you’d want to receive yourself., • You take pride in getting things done without someone looking over your shoulder. Location: Hove – This is a hybrid role with both home and office-based working. Success is personal. It's your journey, powered by us. Join us and we'll help Britain achieve Net Zero together.

Closing date: 24-11-2025 Customer Team Leader Location: Ridgeland House, Dyke Road, Hove, BN3 1TX Pay: £13.99 per hour Contract: 12 hours per week + regular overtime, 3 month temporary contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will include working in our in-store bakery. Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you’ll do • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations, • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected, • Make sure that the store remains safe, legal, and fully operational, • Manage diligence checks and stock accuracy to make shopping a great experience for our customers, • Support your store manager by deputising when they’re not working and delivering a variety of HR processes, • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback, • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have, • A genuine care for the needs of customers and members, • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor, • Great people skills, with the ability to build positive relationships with customers and colleagues, • Strong organisational and problem-solving skills, • A desire to learn, grow and develop your leadership skills, • The flexibility to work a range of different shifts Why Co-op?, • Full, paid training and dedicated support for your personal development and career progression, • 30% discount on all Co-op products in-store plus 10% discounts on all other brands, • A pension scheme with up to 10% employer contributions, • Stream– a money management app giving you access to a percentage of your pay as you earn it, • 36 days of holiday (including bank holidays, pro rata for part time colleagues), • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations, • 24/7 employee assistance service, • Rotas shared three weeks in advance and accessible on your phone