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Executive Assistant, Personal Assistant, Office Manager Pay: £30,000.00-£35,000.00 per year Location: Harrow Hours: 8:30am to 6:00pm, Monday to Friday, plus emergency support Job description Company Profile At Kings Oak Capital, we believe in fostering creative minds. Our purpose is to push boundaries and unlock new possibilities, enabling individuals to maximize their potential. This belief has guided us since our inception. As a values-driven organization, we are dedicated to operating ethically and sustainably while promoting a collaborative environment that empowers people from diverse backgrounds to thrive. Job Purpose We are seeking a dynamic and organized Executive Assistant and Office Manager to support our Chief Executive Officer (CEO). In this pivotal role, you will ensure the smooth and efficient operation of the office while managing administrative tasks and supporting high-level strategic initiatives. This is a permanent, full-time position based in our Harrow office (5 days per week) from 8:30am to 6:00pm, and includes ad-hoc work evenings/weekends. Job Summary This is a high-responsibility, multi-faceted role that requires exceptional organizational skills, problem-solving abilities, and adaptability. As the key operational backbone of the company, this position demands expertise in Office Management, Executive Assistance, Personal Assistance, Project Coordination, and Human Resources. The individual in this role is responsible for ensuring seamless daily operations, efficient executive support, meticulous project tracking, and strategic HR oversight. A sizable portion of this role is dedicated to Personal Assistance, requiring hands-on involvement in managing the CEO’s personal and professional affairs, including scheduling, household management, travel coordination, and financial administration. This is an around-the-clock responsibility, and the perfect candidate will be available for ad-hoc request 24/7. Beyond this, the role extends into managing company-wide policies, overseeing HR functions, maintaining office efficiency, executing high-level projects, and ensuring compliance across various domains. The scope of responsibilities is vast, covering everything from board-level support, legal and financial coordination, vendor and staff oversight, IT management, compliance enforcement, and executive decision-making assistance. This role is integral to the company’s operational success, requiring someone who can preempt challenges, drive efficiency, and ensure that both business and personal matters run flawlessly. Key Responsibilities Office Manager: • Work with the relevant team on all the office maintenance, management, and efficient running. This will include ordering regular supplies such as water, drinks and food and ensuring the office stationery as well as other items are in stock. As well as any office administration and management that needs to be done., • Meet and greet all visitors, extend hospitality, and make them comfortable, • Ensure the office and meeting room is always ready and presentable, • Answer the office phone within three rings, • Maintain a filing system on the One Drive Server for all items/areas of work., • Look after the management of the phone system and deal with the Communications Provider., • Take responsibility for all IT office related issues., • Ensure a clear desk office policy for all staff, • Manage incoming and outgoing mail with date stamping and scanning into the OneDrive system, • Ensure weekly reports are received and distributed to the board at the required and set times. This involves creating spreadsheets, extracting reports from Asana and chasing up task holders, • Ensure office policies are always adhered to, • Oversea the health, safety and compliance policies of the company and ensure health and safety is always adhered to, • Book in all maintenance and ensure fire safety and plans are up to date., • Solely responsible for the scheduling of all maintenance Executive Assistant: • Management of directors’ diaries., • Help other members of the board with ad hoc admin tasks and appointments scheduling., • Managing all vehicle insurance (MOTs / insurance / services / road tax etc.), • Take accurate and well-presented minutes in various meetings, • Attend all senior meetings and Board meetings, • Preparing agendas, meeting minutes, and follow-up action points, • Coordinating internal and external communications, • Managing confidential documents and data handling, • Handling expense reports, invoices, and budget tracking Personal Assistant: • Managing calendars, scheduling appointments, and setting reminders for Deepak and his family, • Organizing events, and personal engagements, • Manage and lodge all insurance claims, • Manage and execute all refunds and returns, • Arranging car servicing, insurance renewals, and registrations., • Booking travel, accommodations, and itineraries., • Must check in all travelling guests and provide specific parameters for their travel needs, • Managing travel visas, passports, and documentation, • Being available after work and on weekends for any ad hoc tasks., • Managing household staff, vendors, and maintenance schedules daily, • Keep an updated list of tasks on Asana for The Broadwalk and follow up daily, • Producing a weekly report for the tracking of all household staff including summarizing the Household tutors' findings and extrapolating this to future childhood development, • Always be researching potential holidays for specified dates and booking restaurants,, • Assist Director with any administrative tasks, • Purchase any online shopping items requested by Directors for household., • Always be researching potential activities for CEO's daughter, • Managing subscriptions, memberships, and renewals, • Liaising with legal, financial, and professional service providers Project Management: • Circulate meeting notes, action points, and take ownership of following up on such points., • Be the manager of Project managing software Asana., • Ensure all Actionable tasks are input into the system, described, and assigned to specific members of the team, • Associate tasks with dates and ensure such tasks are delivered by the task holder within the timeline., • Monitoring project progress and ensuring deadlines are met, • Follow up with team members when their task due dates are immanent, • Regular status meetings and updates, • Maintaining detailed documentation and records Human resources: • Set up HR practices and systems and then maintain these systems going forward. This includes all forms that need to be completed on a regular basis, all legal requirements to be done for leavers and starters as well as monthly and quarterly requirements for HR such as the completion of KPIs and other relevant HR information., • Managing the holiday and out of office system for the entire group and this will include holiday requests and ensure the right managers approve them. The system will need to be set up in such a way that team members can only apply for holiday according to the rules, such as any dependencies within the system e.g., two senior managers cannot be away at the same time etc., • All fresh staff onboarding and exiting, • Set up Contracts for fresh staff, • Manage and maintain the overseas sponsorship license processes., • Maintain Connect Teams and all associate software. Use it as a team management tool for updates and rewards for the team., • Monthly HR report to be circulated, • Daily attendance tracker to be upheld and circulated Personal Profile We are looking for someone with the following qualifications and traits: Experience: • Proven experience as an Office Manager supporting senior management., • Background in property development or construction is advantageous. Skills: • Strong organizational skills with the ability to multitask and prioritize effectively., • Excellent written and verbal communication skills., • Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)., • Familiarity with virtual meeting tools (e.g., MS Teams, Zoom). Attributes: • Professional, flexible, and calm under pressure., • High level of integrity, confidentiality, and attention to detail., • A team player with a proactive and solutions-oriented approach., • Other notes: Why Join Kings Oak Capital? We are an equal opportunities employer, committed to creating an inclusive workplace. At Kings Oak Capital, we hire based on skills and experience, ensuring all applicants are treated equally. If you are an organized, professional individual looking for a role where you can make a real impact, we would love to hear from you! Benefits and perks: • Competitive Salary: Up to £35,000 pa (depending on experience), • Company Pension, • Performance-Based Bonus, • On Site parking, • Opportunity to be part of a growing company's success

CNX Recruitment is proud to be working with a growing construction contractor, to recruit an experienced and highly organised Office Manager to support their thriving construction business based in Barnet.\n\nThis is a key position within the company, ideal for someone who thrives on structure, efficiency, and implementing robust administrative systems. You will take ownership of office operations, with a strong focus on document control and process improvement across construction projects.\n\nKey Responsibilities\n\n * Establish, implement, and maintain efficient administrative systems and procedures\n\n * Develop and manage document control processes for construction projects\n\n * Ensure all project documentation is accurate, up-to-date, and compliant\n\n * Coordinate with project managers, site teams, and external stakeholders\n\n * Oversee general office management, including supplies, facilities, and support staff\n\n * Manage filing systems (both digital and physical) to ensure easy access and audit readiness\n\n * Support health & safety documentation and compliance processes\n\n * Assist with reporting, project tracking, and internal communications\n\n * Identify opportunities to improve workflow and operational efficiency\n\nAbout You\n\n * Proven experience in an Office Manager or Senior Administrator role within the construction industry\n\n * Strong experience implementing admin systems and document control processes\n\n * Excellent organisational skills with a keen eye for detail\n\n * Confident communicator with the ability to liaise across all levels\n\n * Proficient in Microsoft Office and document management systems\n\n * Ability to work independently and take initiative\n\n * Knowledge of construction processes, terminology, and compliance requirements is essential\n\nWhat’s on Offer\n\n * Opportunity to shape and improve internal systems within a growing construction business\n\n * Supportive and collaborative working environment\n\n * Competitive salary based on experience\n\n * Long-term career progression opportunities\n\nHow to Apply\n\nIf you’re an experienced Office Manager with a background in construction and a passion for creating efficient systems, we’d love to hear from you

WHO WE ARE: Please make sure you read the following details carefully before making any applications. VVB delivers sustainable mechanical, electrical and telecommunication engineering solutions with expertise and long-standing experience across Rail, Highways, Power, and Tunnels. Combining robust processes with specialist agility. Our approach to projects always takes into account the best interests of our clients, our people and our environment. VVB Website - VVB, our CORE values shape our behaviour and are apparent in everything we do. Not only are these values central to the entire VVB ethos, but each letter also represents a pillar of our company vision. CORE Values – – Care & Collaboration O – Opportunity & Ownership R – Responsibility & Respect E – Excellence & End Result Focus WHAT WE OFFER: • Competitive salaries and yearly appraisals, • Travel expenses to locations outside of your contracted location, • Perkbox giving you 24/7 access to perks, benefits, discounts and wellbeing tools, • 3 x Life Assurance covered under the VVB Group Life Assurance scheme, provided by Canada Life, • Private Medical Insurance scheme, provided by BUPA, inclusive of an online private GP, • Pension scheme (4% ER and 5% EE) The Anthro joint venture between Egis and VVB Engineering will provide comprehensive turn-key services for London's state-of-the-art HS2 gateway station at Old Oak Common. We have been awarded a multi-year contract to deliver MEPHFC (Mechanical, Electrical Public Health, Fire and Communications) systems works. WHAT WE ARE RECRUITING FOR: SENIOR DESIGN MANAGER (MEP) As a Design Manager, you will be a senior member of the team and will be required to support the Associate Director, who leads the MEPHFC team. You will lead and manage Engineers and be responsible for the production and delivery of MEPHFC designs. We are looking for someone who's dedicated, diligent, and driven, and will take this challenge head on, being an important part of a dynamic team with big ambitions. KEY RESPONSIBILITIES: • Lead and develop a high-performing team with clear vision and direction., • Manage internal/external resources to meet contract and client expectations., • Establish and oversee Technical Assurance processes per industry standards., • Control project programmes, address supply chain delays, and implement mitigations., • Ensure compliance with NR-L2-RSE-02009 through CEM and CRE governance., • Maintain high design standards, fostering a first-time-right culture., • Review designs to mitigate construction risks early., • Oversee engineering team's design outputs per British Standards & Eurocodes (GRIP 1-5 / RIBA 2-5 / ES1-3)., • Ensure 3D design coordination aligns with BIM Standards., • Manage CDM and CSM-REA requirements to minimize risks (ALARP)., • Track design progress and issue meeting minutes., • Handle RFI, TQ, and project communications (EWN, GC)., • Coordinate engineering activities for cost-effective, timely, and quality solutions., • Produce and distribute progress reports and dashboards., • Ensure consistency and compliance of engineering deliverables with industry standards., • Promote sustainable design, digital innovation, and knowledge sharing across projects., • Degree in Electrical/Mechanical Engineering and Engineering Council Professional Registration., • 5-10 years' experience in Engineering/Design Management, with 2+ years in the rail industry., • Proven experience managing multi-disciplinary rail project design and team leadership., • Strong skills in design coordination, integration, and assurance processes., • Ability to solve engineering problems, manage design interfaces, and ensure quality delivery., • Experienced in reviewing DRN comments, WPP, Form C/G/A/B, and other design reviews., • Commercially aware with a clear understanding of project scopes, requirements, and budget., • Effective leadership, mentoring, and team development abilities., • Communication, organisation, and collaboration with clients, stakeholders, and suppliers., • In-depth understanding of MEPHFC systems (technical, design, installation, and maintenance). VVB values the benefits of a diverse workforce and is committed to treating all prospective and current employees with dignity regardless of age, disability, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief, sex or sexual orientation. xrnqpay All employees must demonstrate commitment and enthusiasm in promoting the principles of equality in employment and service delivery.

Job Title: Account Manager - Financial Markets Location: Watford, Hertfordshire (Office Based) Salary: £26,500 per annum starting to £27,500 per annum after probation Performance-based commission in line with responsible sales practices and regulatory standards One week fully paid training upon successful first interview Job type: Full time, Permanent Are you ready to build a career from day one? We are looking for ambitious and driven individuals who are ready to develop within a fast-paced, regulated financial services environment. A background in finance is not a requirement for this role. That said, candidates who are familiar with financial markets, products, or terminology often find they settle into the role more quickly. If you have studied finance or a related field, this is where that knowledge starts to work for you. This is a client-facing, non-advisory role. You will communicate with clients daily, build professional relationships, and provide general information about our financial products and platform. All client communications are conducted in a fair, clear, and non-misleading manner, in full accordance with FCA regulatory standards. Employees in this role do not provide financial advice. Key Responsibilities: Client engagement. Maintain proactive and professional communication with clients via telephone and email, establishing rapport and understanding their informational needs in relation to our products. Product information. Provide clear, fair, and balanced general information about our financial instruments, platform features, and educational materials. All information is provided in a non-advisory capacity and must include appropriate risk disclosure in line with FCA requirements. Relationship management. Build and maintain professional client relationships by delivering a consistent standard of service, responding to enquiries promptly, and ensuring clients are treated fairly at all times. Compliance and conduct. Adhere to all regulatory requirements and internal compliance standards throughout every client interaction, including accurate record-keeping, appropriate risk disclosure, and client suitability escalation. Continuous development . Stay current with industry developments, product changes, and regulatory updates through structured in-house training and ongoing professional development. What we are looking for: Previous experience in a client-facing, customer service, or financial services role is advantageous but not essential Strong verbal and written communication skills, with the ability to present information clearly and accurately A professional and composed telephone manner Resilience, self-motivation, and the ability to work consistently under pressure A conscientious approach to performance targets within a structured, compliant framework Proficiency in standard computer applications and CRM systems A demonstrated commitment to ethical conduct, client care, and regulatory compliance What to expect: We believe in being transparent with all candidates. This is a performance-based role within a structured, target-driven environment. You will encounter challenges including client objections and demanding performance expectations. Success in this role requires consistency, professionalism, and the ability to maintain composure under pressure. Training and selection process Our recruitment process is designed to identify candidates who are the right fit for the role and for a regulated financial services environment. Candidates who are successful at the first stage interview will be invited to attend a one-week, fully paid training programme Training covers an introduction to the role, systems, client communication standards, and regulatory and compliance requirements as set out by the FCA The training period also serves as a mutual assessment of suitability before a formal offer of employment is made For those who are the right fit, the opportunity is significant. Those who meet performance standards and demonstrate the right attitude progress. Fortrade promotes from within, conducts annual salary reviews, and provides high performers with career development and exposure that extends well beyond this role. Employee benefits: Performance-based commission structure. Earnings vary depending on individual results and are in line with responsible sales practices Weekly and monthly incentive vouchers for top performers Annual salary review and incremental increases Fast-track progression opportunities. Internal promotion is actively supported Contributory pension scheme Employee wellbeing programme Free on-site parking Fortrade Ltd is authorised and regulated in the UK by the Financial Conduct Authority (FCA). This is a non-advisory role; employees do not provide financial advice. CFD trading involves a significant risk of loss and may not be suitable for all investors. Please click APPLY to submit your CV for this role. Candidates with the relevant experience or job titles of: Financial Services Executive, Account Manager, Relationship Manager, Financial Services Accounts Executive, Client Account Manager, Customer Service Executive, Sales Account Manager, Sales Executive, may also be considered for this role. TPBN1_UKTJ

Caterplus - More Than a Meal, It's a Community At Henry Nihill St John of God within Caterplus , we don't just serve food - we create warm, welcoming spaces where the over-55 community can connect, share, and enjoy great company over delicious meals. Every dish is made with care, fresh ingredients, and a big helping of heart. What you'll be doing... As a Chef Manager you will proactively manage teams on site as well as be accountable for recruiting, inducting, training, and supporting colleagues to deliver an efficient, high-quality service to Elior UK, our customer and clients. Motivating and managing a team Controlling and managing a budget Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence Working Pattern: 5 days out of 7 | 40 hours per week. Job ID: 5499 What can you bring? Genuine interest in customer service excellence Focused on the front line Proven team leader experience Self-motivated and able to work well unsupervised Previous experience within catering desirable Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind, • 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT

Office / Finance Manager - Structural Steel Office-based - Hertfordshire | Up to £50,000 We are currently seeking an experienced Office / Finance Manager to join a well-established structural steel business. This is a key role within the company, supporting both the financial operations and day-to-day running of the office. The Role You will take ownership of finance administration while also supporting wider business operations, ensuring everything runs smoothly across the office and project teams. Key Responsibilities Finance, Accounting & Commercial Support: Manage day-to-day finance processes, including raising, processing, and tracking sales and purchase invoices Oversee supplier payments, account reconciliations, and outstanding balances Support payroll processes, including timesheets and expenses Assist with budgeting, forecasting, and financial reporting Maintain accurate financial records and ensure compliance Manage purchase orders, cost tracking, and project-related financial admin Business Operations & Office Support: Support internal communications and company updates Provide administrative support to leadership and the wider team Help improve internal processes across finance, HR, and operations About You Proven experience within the construction industry (essential) Background in an Office Manager, Finance, or Business Support role Strong understanding of invoicing, reconciliations, and finance processes Highly organised, detail-oriented, and able to manage multiple priorities A personable and professional communicator who thrives in a team environment Apply Today If this sounds like the right opportunity for you, apply today and Sabrina O'Donnell at The Highfield Company will be in touch to discuss further

HR and Business Support Manager - Spider is advertising on behalf of a fast-growing luxury homeware retail business that has been established for 10 years. They are seeking an experienced HR and Business Support Manager, who has a generalist HR experience and is happy to work in a standalone role, ideally with previous office manager/ business support experience, to join their team in a new role, on a permanent, part-time basis at their Head Office in North London. Fantastic company benefits include: Competitive £18,000 pro rata for 2 days per week (salary:£45,000 per annum FTE) Holiday: 20 days plus bank holidays (FTE) Additional: Birthday day off, Pension, Vitality healthcare, Cycle to Work scheme, Perk Box benefit platform, 40% discount off product About the role As a part-time HR and Business Support Manager, you will support the Senior Leadership Team and manage daily office operations, while providing comprehensive HR and payroll support. You will play a key role in ensuring smooth and efficient office functions and fostering a positive work environment. Due to continued growth and EU expansion, there is strong potential for progression, making this an exciting opportunity for the right candidate. Working hours for this role will be 2 days per week (Monday and Thursday), with the potential to increase to 3 days as the business grows. Main responsibilities and Duties: Manage the end-to-end employee lifecycle, including recruitment, onboarding, and employee records using HR systems (Breathe HR) Coordinate training, development activities, probation reviews, and mandatory compliance tracking Support employee relations and drive internal communications, engagement, and benefits promotion Oversee daily office operations, ensuring a smooth, organised, and efficient working environment Manage office supplies, facilities, maintenance, and company records, while implementing effective office procedures Provide administrative support to the Senior Leadership Team, including calendar management, reporting, and organising meetings and events About you: As a HR and Business Support Manager, you will bring strong HR knowledge alongside proven office management experience, with the ability to work independently and manage multiple priorities in a fast-paced environment. You will ideally hold a minimum Level 3 HR qualification (CIPD or equivalent experience) and demonstrate a solid understanding of HR processes and best practices. With excellent organisational, time management, and communication skills, you will be confident handling sensitive information with discretion. You will be proactive, self-motivated, and capable of multitasking effectively, while additional qualifications such as First Aid, Mental Health First Aid, or Fire Warden training would be advantageous. Why them: This fast-growing luxury homeware retail business has been established for 10 years and is continuing to expand, including into the EU market. This growth provides excellent potential for progression and development, making it an exciting opportunity to join the business at a key stage. Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made. If you have the relevant skills and experience for this HR and Business Support Manager role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Additional keywords: HR Business Manager, HR Manager, HR Support, Office Manager, Payroll Support, Employee Relations, HR Generalist, Business Support Manager This vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. You may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondence on receipt of your application

OA are recruiting for an IT Account Manager to join our client’s growing team. The IT Account Manager will play a key role in delivering against the regional sales plan, managing and expanding a portfolio of key accounts while driving new business opportunities. This position focuses on building strong client relationships, identifying growth opportunities, and converting leads into profitable outcomes. This is an excellent opportunity for a motivated sales professional with experience in IT and communications to join a fast-growing, collaborative, and forward-thinking organisation. Location: Borehamwood Hours: Monday-Friday. 9am-5:30pm. 1 day in office a week. Salary: £40,000-£45,000 (depending on experience) + commission IT Account Manager Benefits: Vitality Healthcare BUPA dental Pension Birthday day off IT Account Manager Key Responsibilities Develop and execute account growth strategies, including upselling and structured contact plans Manage and grow revenue across a defined portfolio of accounts Identify and convert new business opportunities through proactive lead generation Build and maintain a strong, healthy sales pipeline Collaborate with marketing and product teams to support campaigns and refine offerings Lead client engagements, presentations, and proposals to secure new business Design and price IT and communications solutions in collaboration with technical teams Ensure all proposals are aligned to client needs and commercially viable Conduct regular client review meetings and maintain strong relationships Identify cross-sell and upgrade opportunities within existing accounts Maintain accurate pipeline reporting and forecasting Achieve or exceed agreed revenue and margin targets Work closely with internal teams to ensure solutions are effectively resourced and delivered Represent the organisation at client meetings and industry events Contribute to proposition development and event planning Ensure accounts receivable are up to date IT Account Manager Skills & Experience Minimum 5 years’ sales experience within IT or telecoms Proven track record of meeting or exceeding sales targets Experience building business cases and demonstrating ROI for technical solutions Strong experience selling IT, WAN, UC, and Voice solutions Ability to develop and manage a robust sales pipeline Confident in leading and closing sales opportunities Strong organisational, multitasking, and prioritisation skills Excellent communication, presentation, and interpersonal abilities Ability to tailor approach based on client and industry Commercially aware, detail-oriented, and process-driven Energetic, proactive, and self-motivated Passion for technology and its business impact Willingness to travel across the UK If you are interested in this position, please apply online with your CV. BARNPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold the data you have provided. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days

This job is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role… The Contact Centre at Warner Bros. Studio Tour London delivers world-class visitor engagement, ensuring that our visitor experience across tours and retail, from the first contact point to the last, exceeds expectations and encourages repeat visits. Within the Contact Centre our Customer Services team are the first point of contact for enquiries within visitor experience and retail, both in-store and online. As Customer Services Coordinator you will be a part of this high performing team, providing exceptional experiences as the first touchpoint for feedback and enquiries on behalf of Retail and the Studio Tour. Key Responsibilities Champion the visitor journey through consistently excellent, on‑brand customer service across all contact points, exceeding visitor expectations. Support the delivery of a high‑quality, inclusive customer experience by maintaining accurate online content, support stakeholder communications, and contribute to customer service initiatives across the business. Provide operational and administrative support, including customer engagement activities, team development initiatives, and timely processing of returns and exchanges across e‑commerce and in‑store channels. Collaborate with key stakeholders to develop operating procedures, quality‑check customer communications, and support monitoring and reporting of customer feedback across review platforms. Manage customer correspondence to agreed service standards, ensuring all cases are handled appropriately and responded to within defined timeframes. Support and help devise internal employee engagement programmes Essential Skills Required Strong attention to detail Advanced verbal communication skills; approachable and patient with a commitment to ensuring best in class customer experience Excellent written communication skills Proven track record working in a customer services or equivalent environment (2+ years) IT skills with a sound knowledge of Microsoft Office. Demonstrable track record of working to own initiative to test and review new ideas. Additional: Experience in the leisure / tourism / attractions industry an advantage. Experience with CRM / Stock Management software Awareness of health and safety regulations. Working pattern: This role is full time (40 hours a week), working shifts. Due to the varied nature of a visitor attraction, regular weekend and evening work will be required, across a seven-day rota. Because we never stand still, a high level of flexibility is required to suit the needs of the business. This can include working weekends, bank holidays, school holidays and late evenings, in rotation with other team members. #T&R Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request. ]]>