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OUR COMPANY: EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees. We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: The AV (Audio-Visual) Implementation Engineer is responsible for overseeing the deployment, integration, and configuration of AV systems in various settings, including conference rooms, training spaces, auditoriums, and other specialized environments. The role requires expertise in AV hardware, software, troubleshooting, and the ability to work closely with project managers, vendors, and end-users to ensure the successful installation and functionality of AV systems. The Implementation Engineer role will act as SME, and as part of a team, responsible for implementation, operation, troubleshooting and vendor escalation of AV equipment, including conference AV and unified communication systems and OUS conference room retrofits and new deployments KEY RESPONSIBILITIES: • System Integration & Installation:, • Plan and execute the installation of AV equipment, including audio systems, video conferencing solutions, and control systems., • Integrate AV solutions with existing IT infrastructure, including network and control systems, to ensure seamless functionality., • Conduct thorough testing of installed systems to verify performance and resolve any technical issues., • Configuration & Programming:, • Configure and program AV systems to meet specific project requirements and client needs., • Customize user interfaces and control systems for ease of use., • Ensure AV systems are compatible with various devices and platforms., • Project Management Support:, • Work closely with project managers to ensure timelines, budgets, and project scopes are met., • Assist in the preparation of project documentation, including equipment lists, wiring diagrams, and user manuals., • Coordinate with external vendors and manufacturers to source and procure AV equipment., • Client Interaction & Training:, • Provide on-site support and guidance to clients during system deployment., • Conduct training sessions for end-users to ensure they are comfortable with AV systems and equipment., • Serve as the primary point of contact for clients during and after system installation, addressing any questions or issues., • Troubleshooting & Maintenance:, • Diagnose and resolve technical problems with AV systems quickly and effectively., • Provide ongoing support for troubleshooting, maintenance, and system upgrades., • Maintain a detailed record of service activities, system issues, and resolutions., • Documentation & Reporting:, • Create and maintain detailed documentation on system installations, configurations, and user instructions., • Report project progress, issues, and solutions to management and clients., • 3-5 years of experience in AV system implementation, installation, or integration., • Hands-on experience with AV equipment, such as projectors, microphones, video conferencing systems, and control panels., • Strong knowledge of AV hardware, software, and protocols., • Familiarity with system design software and configuration tools., • Proficient in troubleshooting AV-related issues (audio, video, connectivity)., • Excellent communication and interpersonal skills., • Strong problem-solving ability and attention to detail., • Ability to work independently and as part of a team. #LI-Onsite #IND

Operational Support Team Leader – Slough Do you want to work for one of the 10 largest banks in the world, offering hybrid working, a salary up to £37k, fantastic benefits, and a culture that truly values its people? This is a superb opportunity for a motivated and engaging leader to join a world-class financial organisation renowned for delivering exceptional customer experiences and empowering its teams to succeed. As an Operational Support Team Leader, you’ll play a vital part in driving excellence across a multi-functional service team. You’ll be working at the heart of a business that partners with retailers and brokers, ensuring financial operations and customer support are seamless, accurate, and efficient. If you’re passionate about developing people, improving processes, and creating an environment where colleagues and customers thrive, this could be your next big career move. The Role As Operational Support Team Leader, you’ll lead and develop a high-performing team of Retailer Services, Credit Control, and Sales Support Specialists. Your goal is to deliver best-in-class service while achieving customer, retailer, and departmental objectives. You’ll lead by example — motivating, coaching, and inspiring your team to reach their full potential. You’ll ensure that customer and retailer enquiries are handled with care and precision, finance transactions are completed efficiently, and all activities comply with regulatory and company standards. Key responsibilities include: • Leading, supporting, and motivating your team daily., • Managing performance, setting objectives, and driving accountability., • Promoting a customer-centric culture focused on service excellence., • Overseeing operational activities across Retailer Services, Credit Control, and Sales Support., • Acting as the escalation point for complex or unresolved customer, retailer, or broker enquiries., • Collaborating across departments to share best practice and solve challenges quickly., • Coaching and developing colleagues through one-to-ones, reviews, and quality assessments., • Driving process improvement and efficiency to enhance operational effectiveness., • Producing management information reports on key metrics and performance data., • Ensuring adherence to compliance, policy, and procedural frameworks. About You You’re an experienced leader who thrives in an operational or service-based environment - someone who takes pride in building high-performing teams and delivering measurable results. You understand the importance of precision, consistency, and collaboration in driving customer and retailer satisfaction. You’re equally comfortable managing people, processes, and performance. You’ll bring: • Proven experience leading teams in customer operations, credit control, or financial services., • Excellent communication and interpersonal skills to engage and motivate others., • A customer-first mindset with a passion for quality and service excellence., • Strong organisational and prioritisation skills — calm under pressure and efficient., • A proactive, problem-solving approach, always looking for smarter ways to work., • Confidence as a mentor and coach to help colleagues achieve their potential., • A collaborative, can-do attitude and strong cross-functional relationships., • High attention to detail and commitment to compliance and accuracy. The Offer In return for your expertise, you’ll join a respected global brand that offers stability, development, and an inclusive working culture. You’ll benefit from: • Competitive salary reflective of your leadership experience., • Hybrid working – combining office collaboration with remote flexibility., • Comprehensive benefits including pension, generous holidays, and performance incentives., • Ongoing learning and career development within a major international banking group. Apply Now If you’re ready to take the next step in your career and lead a talented team within one of the world’s most trusted banking brands, we’d love to hear from you. Apply now to register your interest or contact our recruitment team for a confidential conversation. Join a business where your leadership, passion, and commitment to excellence will be recognised, rewarded, and developed. Take your career forward as an Operational Support Team Leader today.

TM Forum SOM Architect 6 Month contract initially Based: Windsor - 1 day p/w Onsite initially Rate: £450 - £500 p/d (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a TM Forum SOM Architect to join the team. Key Responsibilities: * Own the TMF-aligned SOM architecture across order capture, decomposition, orchestration, lifecycle, and fulfilment integration. * Apply TMF 641/640/638 patterns consistently across all product lines. * Maintain SOM architectural guardrails to ensure coherence across squads. * Partner closely with the COM Lead and Salesforce Programme Architect to maintain COM ? SOM ? Fulfilment cohesion. * Ensure SOM consumes COM outputs correctly, without premature assetisation or over-decomposition. * Align EPC ? COM ? SOM ? Fulfilment flows to ensure consistent modelling. * Define orchestration logic across multi-product, multi-step journeys. * Design integrations with billing, CRM, field services, scheduling, inventory, and partners. * Ensure robust handling of dependencies, retries, fallout, partial fulfilment, and amendments. * Ensure EPC product, service, and resource models are interpreted and decomposed accurately for SOM. * Govern mapping rules from commercial constructs ? service constructs ? resource constructs. * Maintain traceability and consistency across all catalogue-driven domains. * Govern the use of TMF Open APIs in all SOM-related integrations. * Ensure stable, versioned, testable integration contracts. * Define canonical interaction patterns for orchestration, activation, assurance, and lifecycle events. * Guide SOM designers, BAs, architects, and vendors on TMF-standard modelling. * Review LLDs, solution designs, test plans, and build outputs for alignment. * Provide architectural decisions that support multi-squad agile delivery. * Act as the champion for TMF ODA and Open API principles across Energy Services Platform. * Translate complex TMF concepts into practical, digestible guidance for delivery teams. * Promote consistent use of TMF terminology, patterns, and modelling approaches. * Ensure EA is consulted early on architectural decisions, SOM patterns, and design options. * Provide clear artefacts and documentation to enable EA review and governance. * Align SOM designs with enterprise-wide principles, domain strategy, and target state. * Represent the SOM architecture at DA forums, presenting options, trade-offs, and recommendations. * Ensure SOM design changes, assumptions, and cross-domain dependencies are appropriately reviewed and approved. * Strengthen DA processes through feedback, documentation, and best practice. Key Skills & Experience: * Strong experience designing and implementing solutions using TM Forum Open APIs and a deep understanding of the ODA and Open API frameworks * Proficiency in RESTful API design, JSON, OpenAPI/Swagger specifications, microservices architecture, and cloud-native deployment models (Docker, Kubernetes, public/hybrid cloud platforms) * Excellent communication, analytical, problem-solving, and decision-making skills; ability to lead discussions and build consensus among diverse teams * Utilities domain experience will be added advantage including Product, Customer, Service, and Resource Management * Relevant certification in TM Forum Open Digital Architecture(ODA) will be added advantage This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.