It customer service jobs in Oxford - Page 3Create job alerts

Complaints & PALS Assistant Job overview Are you passionate about helping people feel heard, supported and understood? Our Patient Advice & Liaison Service (PALS) plays a vital role in ensuring that every patient, carer and family member receives the advice and support they need — and we’re looking for an enthusiastic and compassionate part-time Complaints & PALS Support Assistant to join our dedicated team. In this rewarding role, you’ll support the team in helping service users resolve their concerns quickly and effectively, liaising with staff across the Trust to ensure every voice is valued. You’ll provide a warm, empathetic response to enquiries, and help shape the patient experience by identifying themes and sharing learning across our services. You’ll bring excellent communication and organisational skills, a calm and caring approach, and the confidence to manage sensitive situations with discretion and professionalism. With strong attention to detail and a proactive attitude, you’ll thrive in a role that truly makes a difference. If you’re motivated by supporting others and want to play a key part in improving patient care, we’d love to hear from you. Apply today and help us continue to make Oxford Health a place where people feel listened to, respected and supported. Main duties of the job • Offer guidance and support to those accessing the services and signposting enquirers, providing links to internal and external services where appropriate., • Manage general enquires in a polite, sympathetic and empathetic way giving reassurance that all enquiries will be handled in confidence. This will include uploading to Ulysses system and liaising with appropriate staff., • Perform general office duties including monitoring the team email inboxes, responding to enquiries, answering the telephone, taking and recording messages accurately., • Assist the team in all administration duties relating to the day to day running of the service., • Run monthly audits on the Customer Service Ulysses system, ad hoc report requests and identify any themes and trends. Please refer to the job description attached for a comprehensive list of duties. Applicants must have a full valid driving licence and have access to a vehicle for work. Adjustments can be considered in line with the Equality Act 2010 where required. Working for our organisation Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria. As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team” Our values are: “Caring, safe and excellent” We offer a wide range of benefits designed to support your career and wellbeing. These include: • Excellent opportunities for career progression • Access to tailored individual and Trust wide learning and development • 27 days annual leave, plus bank holidays, rising to 33 days with continuous service • NHS Discount across a wide range of shops, restaurants and retailers • Competitive pension scheme • Lease car scheme • Cycle to work scheme • Employee Assistance Programme • Mental Health First Aiders • Staff accommodation (please note waiting lists apply) • Staff networking and support groups hosted by our Equality, Diversity & Inclusion team Detailed job description and main responsibilities We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview. We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values. Person specification Knowledge Essential criteria • Able to demonstrate excellent written and verbal communication skills. Desirable criteria • GCSE in English above grade 5 Experience Essential criteria • Experience of working within a Customer Service environment and dealing with a range of customer needs. Desirable criteria • Experience of working within PALS/Complaints Service Skills Essential criteria • ECDL or equivalent experience in a range of IT packages such as word, excel, outlook and PowerPoint., • Ability to deal with conflicting demands ensuring key priorities and deadlines are met through effective time management. Desirable criteria • A level standard, NVQ 3, Diploma or equivalent

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. M Group Highways At M Group Highways, were supporting the safe transportation and movement of people across the UK. We dont just build roads and bridges- were building a better future, creating lasting social value that gives back to the communities in which we work. We deliver specialist civil engineering for the private and public sectors across the UK, building strong relationships based on a collaborative approach. Want to come and be a part of it? What will you be doing? Manage and supervise a wide range of highway-based projects on-site ensuring work is carried out safely, on time, to budget and in accordance with the HSEQ standards required by M Group and Oxfordshire County Council (OCC). Be responsible for day-to-day management of site tasks,and responsible for recording the as-built information and change items. Monitor site activities against target programmes reporting exceptions in outputs, delays etc. Complete site diary's, organise and deliver site inductions and daily briefings, keep good site records and ensure all subcontractors and operatives have the relevant documentation to start work safely. Aid the site agents / works manager with the development of the construction programmes and methodology utilising existing knowledge & experience and through engagement with Key Supply Chain. Manage all risks effectively on site and ensure adherence to M Group risk management processes. Ensure in-house and subcontract personnel are competent and fully trained to undertake their work. Represent M Group and the Client in a professional manner at all times. Be customer focused and proactive in managing customer interface to prevent / eliminate complaints. Able to supervise night and weekend operations when required and provide a report to the Site Agents / Project Manager at the end of the shift What theyll bring Possession of SSSTS / SMSTS desirable CSCS (supervisor card) desirable Driving licence Minimum 2 years experience of supervising Highway improvement and public realm work. A practical understanding of health and safety management and the requirements of CDM. A working knowledge of quality and environmental standards for highway improvement work. Experience of managing and supervising staff, workforce and subcontractors. Commercially aware with knowledge of budget and cost control processes. Good communication skill Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Private health care and health care cash plan 28 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! Holiday purchase scheme Personal Accident Cover About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupH IND2 TPBN1_UKTJ

A leading kitchen appliance company in the United Kingdom is seeking a motivated Service Desk Analyst to join its Technology Services team. The role involves being the first point of contact for IT issues and requests, requiring strong troubleshooting skills and a customer-first mindset. The company

Recruit4Mum is looking for an experienced Security Officer to safeguard a prominent facility in London. The role involves providing exceptional customer service, maintaining high security standards, and supervising cleaning staff. Applicants must hold a valid SIA licence and have at least one year o

Waterstons Limited is seeking a passionate Service Desk Engineer dedicated to delivering exceptional customer experiences. This position requires a minimum of 2 years in the IT industry, a solid understanding of troubleshooting, and the ability to manage incidents effectively. In this hybrid role, y

Acora - IT, Cyber & AI is looking for a Service Desk Analyst in Greater London to provide IT support across various technologies. This full-time position offers a proactive work environment, working onsite with a diverse team. Salary is up to £28,000, with opportunities to develop within the compan

Balancing work and family are made easier with our suite of enhanced family friendly policies and your health and wellness are prioritised with access to our health cash plan, giving you cash back for a wide range of health treatments. You will also be required to be registered with SSSC and it is y

This is an exciting opportunity for a nurturing practitioner to join a small team dedicated to delivering high quality Early Learning and Childcare provision to children and families who meet the Scottish Government’s Eligible 2’s criteria. Should you be invited to interview, you may be asked qu

Emergency Social Work Service must maintain strong links with daytime Social Work services and therefore the Team Leader role will include certain tasks/duties to ensure strong working links between Emergency Social Work and locality Social Work offices. We are keen to receive applications from cand

We are looking for someone who is motivated to help deliver high quality early years care and help develop the nursery as it grows. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or ema

If needed, try out products or services ahead of your session. If the idea of getting paid to voice your opinions, test products, and contribute to market innovation appeals to you - and you're looking for flexible, work at home part-time opportunities — this is your chance!. Earn up to £700 a we

If you have a good knowledge of early years and are committed to providing high quality learning experiences, we would love to hear from you. Must hold an SVQ in Social Services (Children & Young People) at SCQF Level 6 (or an alternative SSSC recognised equivalent qualification). If not already obt

Outstanding communication skills and the credibility to effectively build relationships with all team members and management. Not only do we offer free onsite parking and competitive salary but you’ll also have access to:. So when we say we’re excited for what the future holds for our customers

It has a large open plan kitchen with a games room attached and a cinema room in the back garden. As a Residential Support Worker you will support young people with their daily routines; Getting them ready for school, prepping for meal times and planning activities. At Cambian you’re not just work

Not only do we offer free onsite parking and competitive salary but you’ll also have access to:. So when we say we’re excited for what the future holds for our customers and colleagues, you can trust we’re as good as our word. Outstanding communication skills and the credibility to effectively

Development programmes for you to RISE with GAIL’s. With no day being the same, you must be organised and. As appreciation for being a Team Leader with.

An exciting opportunity has arisen for Residential Team Leaders to join one of our children’s homes. We are looking for individuals who are flexible, reliable and adaptable, who can read situations effectively and support young people to make positive choices. If you are calm under pressure, a goo

Chester and also be available for occasional visits to customer sites or Worldline sites as required. This role offers the opportunity to manage day-to-day operations whilst utilising your own technical skills to deliver enhancements and BAU support tasks as well as develop strategic expertise to dr

Someone enthusiastic about the wider aspects of the role to make it their own, such as developing team activities and internal initiatives, helping organise and take part in baking for charity bake sales, promoting and attending staff socials, fortnightly staff drinks night etc. Someone who might ha

Or maybe you are already in a customer service administration role and ready for a business with more scale, more structure, and more opportunity to make an impact. Experience in customer service, administration, customer support, service support, office coordination, or order processing. Support cu

Liaising with the IT Support team to resolve technical queries. Must have previous experience working in an administrative or customer service role. Experienced at multi-tasking, dealing confidential documents, and taking responsibility for managing and effectively prioritising workload.

We are proud that we are a disability-confident employer, we prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for employees with disabilities. Ocado Group is an equal opportunities employer and as such makes every effort to ensure tha

RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you

Successful applicants will be subject to safer recruitment checks, including: Disclosure and Barring Service (DBS) check(where appropriate) Identity, current address and right-to-work verification Health declaration to ensure that you are medically suitable for the role you have been offered Employ

Position Title: Support Worker. I also enjoy spending time with my carers. I am a teenager who enjoys playing on my iPad and games consoles with my brothers.

Job Description A Kitchen Team Leader job in Kidlington (Oxford) has become available within a branded Pub with excellent progression opportunities across the wider company. The Pub is due to undergo a refurb/ remodelling in the next couple of months, so this is an exciting time to join ahead of th

You will be part of a dedicated team delivering: 2:1 support during the day (8am-8pm) 1:1 waking night care (8pm-8am) Your role will include: Personal care and daily living support Safe management of a suprapubic catheter (training provided) Supporting memory strategies and orientation Managing pers

Benefits of the Production Team Leader 25 days holiday plus UK Bank Holidays Pension scheme Private Healthcare Employee Share Option Scheme , with periodic grants of options Key Responsibilities of the Production Team Leader Lead, support, and develop a team of operators, including performance manag

What you'll bring to the role: A patient, kind, and empathetic approach to working with children facing SEMH and behavioural difficulties A positive mindset and a passion for helping young people overcome their challenges Willingness to learn and adapt to the individual needs of each child Previous

Support Worker- Make Every Day Matter!.Monday to Sunday on a shift rota basis.Please note, the shifts may vary due to the needs of the people we support).

Are you looking for a new role in Abingdon, for weekday morning (7am-9am), weekday afternoons (3pm-7pm) and alternate Saturday mornings? Would you love a rewarding role, supporting our young client with complex health needs in his family home and out in the community; escorting to and from school, a

As part of our Safer Recruitment practices, any offer of employment will be conditional pending receipt of satisfactory references (see our Safer Recruitment Policy for more information). BENEFITS In return for your dedication, youll receive a competitive rate of pay in addition to: ? 5. And so muc

Key Responsibilities Support the delivery of a safe and supportive accommodation service Assess and manage risk for individuals accessing the service Deliver case management for clients with complex needs Work collaboratively with health services, housing providers, and community organisations Devel

You will: Support students in the classroom to stay focused and engaged Help manage behaviour in a positive, proactive way Deliver and reinforce tailored interventions and development plans Build strong, trusting relationships with students Support social skills, communication, and emotional regulat

About you: Key Requirements: Driving licence A good command of the English language, both written and oral An awareness of Health and Safety principles Desirable: Counterbalance forklift certificate would be beneficial but not essential as training can be provided Company Benefits: Increasing holida

The Manufacturing Team Leader will be responsible for: Leading, supporting and developing a production team to deliver output, quality, and safety targets Monitoring workflow and allocating resources effectively across the shift Driving a culture of continuous improvement and identify opportunities

This is more than a job-it's a chance to work alongside people with learning and physical disabilities, helping them reach their life goals and embrace their local community with confidence and joy. You will also support with personal care while ensuring dignity is maintained, and handle tasks such

You will work with older people, frail elderly, people with a learning disability and autism, people with mental health issues and peopl. You will work as part of a team providing personalised care and support to residents and people who use our services in line with established care and support pla

Technical Support Team Leader - Development Management Initial 6 Month Contract, with a view for extension Oxfordshire, UK £Competitive Day Rate Sellick Partnership is proud to assist a local authority in the Oxfordshire area in seeking an experienced Technical Support Team Leader to join its Devel

Job Title: Software Team Leader Location: Rochester, Onsite Salary: Up to £65,000 dependent on experience Who we are: Join BAE Systems and youll be part of something bigger.

What we would like you to bring Experience of working to agreed targets Excellent knowledge of IT systems Understanding of the wider operational practices Ability to work at all levels, with clear communication skills Confident at presenting clear direction to the team Reliable and committed to lead

Victim Support are looking to recruit Children and Young Persons Independent Domestic Violence Advocates (CHIDVA) to join our Children and Young Persons team in Barrow-In-Furness Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

What you’ll do Lead smooth, efficient shifts Train and support new Baristas Energise and motivate your team Maintain high standards across service and coffee excellence Use resourcefulness and adaptability to keep everything running well Who you are A reliable role model with accountability and ma