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Infrastructure Analyst - Endpoint Patching & Vulnerability - 12 Months FTC: Endpoint Platforms, SCCM / MECM, Intune, MS O365, MS Defender, Meraki Systems, Apple Business Manager. 12 Month Fixed Term Contract | Birmingham, West Midlands (Hybrid) | £50,000 - £55,000 per annum Join an award‑winning business to play a critical role in protecting & strengthening their digital estate. This is a rare opportunity for an experienced Infrastructure Analyst to take ownership of endpoint patching, vulnerability remediation and compliance across a large, complex Windows environment. Working hand‑in‑hand with Information Security, you'll make a real, measurable impact from day one. What you'll be doing: Partner with Information Security to understand vulnerability findings, agree priorities and deliver timely remediation. Coordinate, test and deploy Windows OS and application patches in line with change and release processes. Manage enterprise Endpoint platforms including SCCM / MECM, Intune, Meraki Systems Manager, Apple Business Manager, Microsoft 365 and Microsoft Defender. Support Endpoint‑related projects including Windows upgrades and security tooling improvements. Maintain patching schedules, deployment rings and maintenance windows to minimise business disruption. Monitor patching outcomes, resolve failures and drive compliance across the estate. Produce clear compliance, remediation and audit‑ready reporting for technical and non‑technical stakeholders. Create and maintain high‑quality documentation, runbooks and knowledge articles. Provide technical consultancy to projects and third‑party partners. What you'll bring: Strong experience managing Windows endpoint platforms and lifecycle management. Hands‑on expertise with SCCM / MECM, Microsoft Intune and endpoint update policies. Good working knowledge of Meraki Systems Manager and mobile platforms (iOS / Android). Deep understanding of OS and third‑party patch management and vulnerability remediation. Ability to work to risk‑based priorities (severity, CVSS and remediation SLAs). Strong PowerShell skills to automate and optimise endpoint operations. Proven troubleshooting skills for complex patching and compliance issues. Experience working within a structured ITIL / change‑managed environment. What you'll receive: £50,000 - £55,000 per annum (12-month Fixed Term Contract). 35‑hour working week with flexibility to support work‑life balance. Hybrid Working 26 days annual leave plus bank holidays. Generous Pension Private medical cover, dental plan, cycle‑to‑work and wellbeing schemes. Call Experis IT on (phone number removed)

Drive revenue. Shape customer success. Be our next Microsoft Sales Specialist! Were looking for a highly motivated and results-driven Microsoft Sales Specialist to join our dynamic sales team. In this role, youll help shape the success of our Microsoft-led solutions by driving sales growth, building trusted customer relationships, and contributing to the ongoing development of Intercitys managed services portfolio. This is a fantastic opportunity to join a fast-paced, forward-thinking organisation where your commercial impact will be recognised and rewarded. About The Role As a Microsoft Sales Specialist, you will: Identify and qualify new opportunities , engaging with SME and Enterprise clients to position Microsoft products and services that deliver value. Own the sales cycle , from prospecting to close, preparing high-quality proposals, and supporting deal closure in line with Intercity processes. Maintain accurate pipeline forecasting and sales reporting , updating the Sales Manager regularly on progress and outlook. Build strong, trusted relationships with customers, from IT decision-makers to C-suite stakeholders, acting as a consultative advisor on Microsoft strategies. Support the wider sales function , bringing specialist product and service knowledge to help close joint opportunities. Collaborate with Product Management , helping shape services and propositions based on customer and market insight What Youll Bring Were looking for someone who: Has experience in a B2B sales environment , ideally with exposure to Microsoft technologies. Understands the Microsoft portfolio (Modern Workplace, Azure, Security, AI & Copilot, Power Platform) and how these solutions align to business outcomes. Has a demonstrable track record of achieving or exceeding sales targets . Has a consultative sales approach , able to present complex solutions clearly to senior stakeholders. Is confident at engaging technical and non-technical audiences, building rapport quickly. Thrives in a results-driven environment and enjoys working collaboratively across teams. Education & Qualifications A good standard of education; degree or relevant certifications desirable (e.g., Microsoft 365, Azure, AI Fundamentals). Prior Microsoft technical experience would be advantageous. Experience & Knowledge Minimum of 2 years B2B sales experience . Familiarity with Microsoft cloud transformation technologies and licensing. Awareness of competitive offerings to Microsoft. Experience working in or selling into Managed Services / MSP environments. Skills & Competencies Excellent verbal and written communication. Strong attention to detail and organisational skills. Consultative mindset with a customer-centric approach. Minimum Certifications (basic sales foundation): Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft 365 Certified: Fundamentals (MS-900) Microsoft Certified: Azure AI Fundamentals (AI-900) Preferred Certifications (specialised sales foundation) Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Azure Data Fundamentals (DP-900) Desired Certifications (advanced technical) Microsoft Certified: Identity and Access Administrator Associate (SC-300) Microsoft Certified: Security Operations Analyst Associate (SC-200) Microsoft Certified: Information Protection Administrator Associate (SC-400) Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) Microsoft 365 Certified: Enterprise Administrator Expert (MS-102) Microsoft Certified: Azure Administrator Associate (AZ-104) What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About The Company Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far: Customer Net Promoter Score of +92 Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website. TPBN1_UKTJ

Role: Data Insights Analyst Location: UK Salary: Competitive Job Type: Full-time, Permanent We are recruiting for a Data Insights Analyst to join a growing MI, Data and Analytics function within a national organisation operating across care, education, and support services. This is an excellent opportunity for a Data Insights Analyst with strong Power BI and SQL skills to work across a wide range of operational and central datasets, helping drive better reporting, insight, and decision-making across the business. The successful Data Insights Analyst will play a key role in dashboard development, data engineering, analysis, and stakeholder collaboration, supporting teams across operations, HR, Finance, IT, and other central functions. The Role As a Data Insights Analyst, you will be responsible for developing and optimising Power BI dashboards, datasets, semantic models, and DAX, while also supporting ETL workflows and wider data platform activity. You will work with sensitive and regulated datasets, ensuring data quality, reliability, and strong governance standards. Key Responsibilities Build and improve Power BI dashboards, datasets, semantic models, and DAX Ensure reporting solutions are user-focused, well-governed, and high performing Support ETL workflows across SQL Server, Fabric, and cloud-based tools Contribute to modern data platform pipelines, including Databricks, Snowflake, or similar technologies Analyse data across multiple service areas including operational, HR, and Finance Maintain data quality, lineage, and reliability across reporting environments Work closely with stakeholders to translate business requirements into practical analytical solutionsRequired Skills and Experience Strong Power BI development experience Strong SQL / SQL Server skills Knowledge of Microsoft Fabric and modern data platforms Experience working with sensitive or regulated datasets Ability to work across multiple data domains and business functions Strong communication skills with the ability to engage non-technical stakeholders Proactive, analytical, and comfortable managing multiple prioritiesDesirable Experience TimeXtender experience Exposure to Databricks, Snowflake, or similar platforms Experience with APIs, automation, or Python Knowledge of data governance, master data management, and data quality frameworks Experience in healthcare, care, education, residential childcare, or supported living environmentsWhat's on Offer The chance to support meaningful, data-driven work within a national organisation Exposure to a modern data environment including Power BI, Fabric, and enterprise ETL tools Opportunities for professional development across analytics, data engineering, and cloud technologies A varied role with strong stakeholder engagement and real business impactIf you are an experienced Data Insights Analyst looking for your next opportunity, click apply now

1st Line Support Agent / IT Help Desk / Service Desk Analyst Location: Birmingham City Centre Pay: £16.02 per hour Type: Ongoing Temporary Contract About the Role Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you’ll join an energetic and supportive IT Service Desk team that’s big on training and internal progression. As a 1st Line Support Agent / IT Support Technician, you’ll act as the first point of contact for all corporate and retail IT issues working within a busy Help Desk / Service Desk environment. This role is ideal for someone looking to grow a long-term career in IT Support, Technical Support, or Desktop Support, with clear progression into 2nd Line Support. What You’ll Do Provide quick, reliable 1st Line IT Support across corporate and retail systems Log and manage incidents using a ticketing system in line with SLA targets Support retail POS systems, in-store equipment, payroll applications and business-critical software Deliver excellent customer service with a confident and professional phone manner Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required Work efficiently in a high-volume IT Help Desk environment What You’ll Bring Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support Strong problem-solving and troubleshooting skills Excellent communication and call-handling ability Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues Ability to manage workload in a fast-paced, target-driven environment This role requires full flexibility to work shifts between 7:00 AM and 1:00 AM, including weekends and public holidays, on a rotating 4-on, 4-off shift pattern. Why You’ll Love It Competitive pay: £16.02 per hour Ongoing training in IT systems and service desk tools Fun, social and supportive team culture A company that promotes internal progression and IT career development. Opportunities like this don’t stay open for long, submit your application today or get in touch with Gabriele Strazdauskaite on (phone number removed) or (url removed) and secure your place in a growing IT team

Finance Analyst Location: Coleshill Salary: £38,000 - £41,000 Hours: Permanent / Full Time About The Role We are supporting a well-established organisation in the search for a Finance Analyst to join a collaborative commercial finance team. This role offers broad exposure to financial analysis, business partnering, and performance evaluation, making it ideal for a commercially minded analyst looking to develop within a dynamic environment. Working closely with stakeholders across finance and the wider business, you will deliver financial insight that supports decision-making, investment evaluation, and operational performance. Key Responsibilities: Build, maintain, and update financial and investment models to support business planning Analyse commercial opportunities, including ROI and profitability assessments Support pricing and financial evaluation for new and existing business initiatives Assist with post-investment and performance reviews to assess returns against expectations Provide cost analysis and budget support for projects and operational teams Contribute to forecasting and financial planning processes Partner with cross-functional teams to ensure financial assumptions are aligned Deliver ad hoc analysis to support business insight and continuous improvement Skills & Requirements: Strong analytical skills with advanced Excel and financial modelling capability Part-qualified or working towards a recognised accounting qualification (ACA / ACCA / CIMA or similar) Commercially aware with an interest in pricing, forecasting, and financial performance Confident working with data, interpreting trends, and presenting findings clearly Proactive, organised, and able to manage multiple priorities Strong communication skills and comfortable collaborating with non-finance stakeholders Benefits & Package: Competitive salary and benefits package Generous annual leave entitlement plus bank holidays Pension and life assurance Employee well being and support programmes On-site parking / accessible location To apply for the Finance Analyst position, please click on the apply now button and your CV will be sent directly to the responsible recruiter. We will respond to successful applicants within 7 days, however please feel free to get in touch if you would like any further information about your application. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data

IT Systems Analyst Salary: up to £50,000 12‑Month Fixed Term Contract – Birmingham / West Midlands Remote – with 1 day PW on client site Are you an experienced IT Systems Analyst looking to join a forward‑thinking organisation where you can make a real impact? We are recruiting on behalf of our client for a skilled professional to support the delivery, maintenance, and optimisation of core IT infrastructure and services across multiple UK sites. This role is ideal for someone who enjoys hands‑on technical work, values high service standards, and thrives in a busy environment that blends operational support with project delivery. The Role As the IT Systems Analyst, you will play a key role in ensuring the reliability, security, and performance of the organisation’s technology platforms. You will work closely with the Enterprise Architect, managed service providers, and onsite teams to support infrastructure, deliver enhancements, and integrate new services into the existing environment. This is a diverse role involving 3rd‑line technical support, automation/scripting, change management, documentation, and regular travel to UK sites. You’ll contribute directly to service availability, compliance, and continuous improvement across the technology estate. Key Responsibilities Deliver hands‑on technical support and operational management of core infrastructure services across UK sites. Integrate new systems and platforms into the organisation’s network and domain, including planning, testing, deployment, and post‑go‑live support. Support and maintain clinical/business applications and their underlying infrastructure, ensuring performance and availability. Provide 3rd‑line incident diagnosis and resolution, including root-cause analysis and long‑term remediation. Conduct regular site visits to support local teams, validate deployments, and assist during outages or major incidents. Ensure compliance with security and regulatory standards (e.g., GDPR, ISO27001, Cyber Essentials Plus). Automate operational processes using PowerShell and other tools to streamline configurations, patching, and deployment activities. Lead or support change management: risk assessments, implementation plans, communication, and post‑implementation reviews. Monitor performance and capacity with MSPs, identifying improvements and ensuring service levels are met. Produce technical documentation, runbooks, diagrams, incident reports, and progress updates for stakeholders. Collaborate with clinical, operational, and vendor teams to ensure smooth service delivery and minimal disruption. Participate in out‑of‑hours maintenance or incident response when required. About You — Experience & Qualifications Essential: Based within the west midlands or reasonable commuting distance 4+ years of hands‑on infrastructure experience in a medium/large enterprise environment. Strong experience with Windows Server, Windows client environments, and hybrid AD/Azure AD. Azure administration experience (IaaS/PaaS). Practical expertise with Microsoft 365, including Intune, Entra ID, and Exchange Online. Solid networking knowledge (LAN/WAN, DNS, DHCP, VPNs, VLANs, routing). Experience with backup, disaster recovery, and operational recovery testing. Strong PowerShell scripting and automation skills. Experience with change management and stakeholder engagement. Familiarity with data protection and information security frameworks. Desirable: Relevant certifications (Azure Administrator, M365 Certified, MCSE). Experience with endpoint management and imaging tools. Knowledge of monitoring tools, capacity planning, and performance tuning. Healthcare or clinical systems experience. Linux or containerisation (Docker) knowledge. Experience supporting migrations, deployments, or M&A integrations. This is a fantastic opportunity for someone looking to have autonomy in their role while delivering leading tech services to a client in the healthcare space. Apply now for immediate consideration

Trainee Data Analyst - No Experience Needed Build a future-proof career in Data & AI - starting today. Artificial Intelligence runs on data - and businesses are crying out for professionals who can collect, analyse, and interpret it. Looking for a career change? Want something analytical, structured, and financially rewarding? Or maybe you're ready to break into tech but don't know where to start? Their Data Analyst Career Programme is designed to take you from complete beginner to employable Data Analyst. Most candidates secure their first role within 1-3 months of qualifying - often sooner in major cities. Please note this is a training course and fees apply. Job guaranteed - complete the programme and get a job or get your money back. Graduates earn £30,000-£65,000+. Why Data? Every business decision today is backed by data. From finance and healthcare to retail and sport, organisations rely on skilled analysts to interpret information and guide strategy. Demand for Data and AI professionals continues to grow year on year, with excellent progression opportunities: Junior Data Analyst • £30,000 * Data Analyst • £50,000 * Business Analyst • £60,000 * Data Scientist • £65,000+ If you're detail-oriented, analytical, organised, and comfortable communicating insights to others, this could be the perfect career for you. How It Works Step 1 - Data Administration & Core Tools Build essential, job-ready skills with practical training in: • Microsoft Excel (to expert level) * SQL - Extracting and querying data from databases * Python 3 - One of the most widely used languages in data analysis * Tableau - Creating dashboards and data visualisations Study time: Approximately 30-60 hours Assessment: Course completion (no formal exam) You'll gain hands-on experience using the same tools employers expect Data Analysts to know. Step 2 - CompTIA Data+ Qualification Earn the internationally recognised CompTIA Data+ certification. This qualification covers: • Data mining * Data manipulation * Data visualisation * Reporting and interpretation Study time: ~30 hours Assessment: 1-hour professional exam You'll receive tutor support, exam simulators, and a live online revision workshop before sitting your exam. Step 3 - Business Analysis Foundation (BCS Accredited) Data Analysts and Business Analysts work closely together - and many professionals move between both roles. You'll complete the Business Analysis Foundation certification, accredited by the BCS (Chartered Institute of IT). Study time: ~15 hours Assessment: Online exam This increases your employability and broadens your career options. Step 4 - Recruitment Support Once qualified, their recruitment team works with you to secure your first entry-level Data Analyst role. You'll receive: • Full CV review tailored to your new qualifications * Job application support * Mock interviews * Ongoing career guidance * Access to roles suited to your profile Most candidates secure their first role within 1-3 months of qualifying - often sooner in major cities. Ready to Start? If you're analytical, ambitious, and ready to build a career in one of the most in-demand sectors in the UK, they'll help you take that first step. Enquire now and one of their experienced Career Consultants will contact you within 4 working hours to answer your questions and guide you towards your new Data Analyst career.

Data Protection & Third‑Party Risk Analyst 12‑month FTC | Hybrid | Birmingham - £45k - £55k We’re recruiting a Data Protection–focused analyst to support PII usage, data sharing, and third‑party risk across a large, multi‑site organisation. This is not a SOC or cyber tooling role, it's focussed on how personal data is shared, used, minimised, and governed across SaaS platforms, IT vendors, and service providers. What you’ll be doing Assess how PII is shared with SaaS providers and IT vendors Review and document data flows, purposes of processing, and data lifecycles Conduct third‑party data protection risk assessments and DPIA‑style reviews Maintain records of: Data categories Processing purposes Hosting locations Sub‑processors Retention and deletion Challenge unnecessary data collection and enforce data minimisation Track and close remediation actions with vendors and internal teams Support Procurement, Legal, IT, and the business with practical GDPR advice Maintain clear, audit‑ready documentation for GDPR and third‑party assurance What we’re looking for 3+ years in Data Protection, Privacy, or Third‑Party Risk Strong, hands‑on experience with: Understanding PII usage Vendor / SaaS data sharing GDPR in practice (not theory) Comfortable challenging stakeholders on data usage Experience working with IT vendors, platforms, or outsourced services Able to balance risk, commercial reality, and compliance Data Protection and Data Privacy-first role | Vendor & SaaS focused If this could be suitable, please apply in the first instance

GRC Analyst - Data Protection & GDPR Compliance Fixed Term Contract, 12 months - £45k - £50k Location: Hybrid - Birmingham Your new company: I am looking to recruit a GRC Analyst, focusing on Data Protection and GDPR, to join a leader in the hospitality space, with the role focusing on GRC activities, with a strong focus on information security, privacy, and regulatory assurance across the organisation. The role responsibilities: This role focusses on data protection assurance and GDPR compliance, ensuring personal data is processed lawfully, and in line with regulatory and organisational requirements. Key parts of the role: Reviewing how personal data is used across systems, business processes, and technology solutions. Identifying opportunities to reduce, anonymise, or eliminate personal data processing where it is not essential to business needs. Support the review, development, and rollout of information security and data protection policies. Contribute to the management of information security, third party, and privacy risk registers. Assist with internal and external audits, including GDPR assurance, PCI DSS, and financial audits. Track remediation of identified security, privacy, and compliance issues to ensure timely closure. Support incident and breach response activities, including investigation, documentation, and follow up actions. You will need: Strong understanding of GDPR, the UK Data Protection Act, and privacy and security control requirements. Experience working in GRC, information security, data protection, supplier assurance, or a related compliance role. Ability to interpret and assess technical and organisational controls. Strong analytical skills with excellent attention to detail. Confident written and verbal communication skills, able to engage across legal, technical, and operational teams. Experience contributing to incident or breach investigations. Ability to manage multiple competing priorities and constructively challenge established processes. Minimum 3 years' experience in a relevant role. CIPP/E, CIPM, CompTIA Security+, or BCS Practitioner Certificate in Data Protection, desirable. What you'll get in return: Salary of between £45k-£50k Hybrid working Company discounts A pension contribution matched at 1.5x, up to 5%. Private healthcare, dental plan, cycle to work, and keep-fit schemes. 26 days annual leave plus bank holidays.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Infrastructure Analyst Permanent Position Hybrid Role - 1 day a week in Dudley £30k - £35k We are partnering with an award-winning organisation, recognised for operational excellence, who are recruiting an Infrastructure Analyst to support the day-to-day management of global IT infrastructure services. This is a great opportunity to join a company that invests in its people, offering structured training programs and clear career progression within a global IT infrastructure team. Responsibilities: Manage day-to-day operations of global IT infrastructure services, providing monitoring, support, and escalation of complex technical issues across a global environment. Monitor infrastructure services, respond to alerts, and take proactive measures to ensure high availability of systems and network services. Act as an escalation point for global support teams on operational issues. Manage incidents using ITSM frameworks and platforms such as ServiceNow. Perform operational procedures, including hardware/software installation, configuration, and maintenance. Support backup, restore, and storage allocation processes, ensuring operational standards are met. Requirements: Demonstrated passion for infrastructure technology operations. Experience working within a 3rd line or advanced IT operations support role. Experience with Infrastructure technologies such as Windows, Linux, Networking etc. As part of a follow-the-sun model, the role requires one week per month of flexible hours to support global IT operations. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy

Join our Service Delivery team as an Asset and Supplier Analyst to oversee and be responsible for the maintenance and configuration of all corporate user devices including any hardware built or refreshed enabling business operations to meet security, statutory and regulatory requirements to ensure services are delivered to our business units by the team or any partnered supplier. Our successful candidate will have excellent customer service and good IT skills and have the ability to manage workloads effectively and to deadlines. You’ll possess great written and verbal communication skills and be able to work independently and also enjoy a team environment. In return for your dedication, knowledge, and commitment, we’re offering a competitive salary of £25,877 to £26,750 p.a. (dependent on experience) with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Salary Review • Refer A Friend Scheme • Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits There’s also the opportunity to progress your career! Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed). Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally within our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make. Location: Hockley Hours: 37 hours a week. Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm Closing Date: 28 April 2026 Key Responsibilities • Undertaking tasks required to meet Service and Operational levels and Device Performance targets. • Engage with onboarding and current operational suppliers to support business activities. • Supporting the provisioning of IT equipment from any partnering supplier. • Responsible for managing lifecycle of hardware and software models from their introduction to the business through to disposal. • Maintaining and ensuring security tags and assets tags are correctly applied. • Updating the ITSM tool ensuring device data accuracy is maintained for any supplied, returned or results from location audit surveys. • Carry out and schedule reports from our ITSM tool when needed for audits and quality checking. • Responding to end user’s requests for peripherals, DSE equipment. • Processing of returned items of equipment. • Supporting the packaging of equipment for distribution. • Co-ordination of Field Engineers schedules. • Contribute to supplier meetings where necessary. Skills and Experience • Educated to GCSE Level or equivalent by experience. • Good written, verbal communication and presentational skills. • Excellent customer service skills. • Knowledge of IT Service Management. • Excellent customer service and relationships skills are essential. • Ability to manage multiple requests and adhere to deadlines. • Excellent time management, planning and organisational skills. • The ability to use own initiative and work independently. • A team player with the ability to pull together to achieve the greater goal. • To be inquisitive and able to challenge. Additional Information Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. Dependent on the role you are applying to, you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”. Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

Job Title: Project Manager Location: Birmingham Salary: £33,000 - £40,000 per annum Position: Permanent, Full-Time Job Summary: This is an agile technology Project Management role where you will have the opportunity to deliver unique and innovative tech solutions to customers from diverse industry sectors. Trading for over 12 years, the company is a well-known mobile app and web app development agency based in Birmingham's well-known Jewellery Quarter. Working in the Project Team, you will coordinate the delivery of projects between our Development, UI/UX, Sales Teams and customers. Applicants must already have the right to work in the UK and not require visa sponsorship now or in the future. Job Role: In this role you will have the opportunity to deliver uniquely innovative tech solutions to customers from diverse industry sectors. From the initial meetings, where business objectives are understood, to developing the project and handing over the finished product to our customer - the customer's experience is at the centre of the role. You'll need strong stakeholder management skills, attention to detail, the ability to deliver succinct Project Status Reports to customers, and a keen eye on budgets and the project's deadlines. This role is ideal for a proactive, well-organised individual who can spot project risks, mitigate them, and negotiate with stakeholders. It is also essential that you can problem solve, capture and document project requirements either as a technical specification, or within tickets. This role is a great opportunity for you to develop your career as part of a successful technology business, using your existing customer liaising and project management experience to deliver successful app projects on time and within budget. We are looking for evidence of transferrable skills that demonstrate you will work well with the team, have strong technical problem solving abilities, project management skills, and be capable of carrying out your roles and responsibilities. Whilst not necessary, a technical background, computer science degree, or experience working in a previous software company would be highly desirable. Project Management qualifications such as SCRUM or Prince2 are also desirable. Deliverables and Responsibilities: Deliver end-to-end Agile project management using appropriate PM tooling, owning scope, timeline, budget, and outcomes. Own client success and satisfaction from kickoff to delivery, managing expectations and resolving risks/issues early. Lead discovery and planning to translate business objectives into clear requirements, priorities, and delivery plans. Lead and facilitate effective project meetings and communication across email, phone, and in-person channels, ensuring clear agendas, documented notes, defined actions, and timely status updates. Coordinate delivery across internal teams and external suppliers, ensuring dependencies, handoffs, and outputs align. Oversee quality and acceptance including UAT coordination and ensuring builds meet specifications, designs, and end-user needs. Manage support workflow by coordinating the ticket system to ensure timely, high-quality responses to client requests/issues. Drive continuous improvement through process optimisation, documentation, confident use of AI tools/methods, and coaching junior team members.About you: Ability to run technology projects independently and autonomously, getting up to speed quickly and taking ownership with minimal supervision. Strong stakeholder management and communication skills, including confident telephone manner and professional written communication (emails, notes, documents). Strong listening skills to capture business objectives and translate them into clear requirements (technical specifications and/or well-written tickets). Excellent attention to detail, with the ability to spot "what-ifs", knock-on effects, and wider impacts on scope, time, budget, and quality. Strong problem-solving and risk management skills, identifying issues early and driving practical mitigation. Competence using project management tools and workflows to manage timelines, budgets, actions, priorities, and deadlines. Ability to work effectively under pressure and manage competing deadlines while maintaining quality. Confidence using common productivity tools (word processing and spreadsheets), such as Microsoft Word and Excel. Willingness and ability to learn on the job, picking up new tasks quickly using available resources and team support.Additional Information: The job title and salary offered will be dependent on the candidate's experience and demonstrated capability. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of the following may also be suitable to apply for this role; Project Admin, Senior project manager, Project Administrator, Technology Project Manager, Scrum Project Manager, Scrum Master, Agile Practitioner, SCRUM Practitioner, Scrum Manager, Agile Manager, Digital Admin, UX Project Manager, UI Project Manager, Web Project Manager, AWS Project Manager, Tech Project Manager, General Admin Assistant, Lead Assistant, Lead Enquiries Assistant, App Project Administrator, App Project Assistant, Web Project Administrator, Web Project Assistant, Account Manager, Digital Account Manager, Project Support Analyst, Assistant Project Manager, Junior Project Assistant may also be considered for this role

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A prominent technology company in the UK is seeking a 1st Line Analyst to support its growing team. This position offers an excellent opportunity for career progression within a fast-paced environment. This role focuses on providing high-quality technical support to users, addressing issues across h

As IT Support Analyst (Level 1), you will be the first point of contact for all internal technology requests, providing responsive and professional support across hardware, software, connectivity, and user account management. The IT function is a lean, high-impact team responsible for the full techn

A leading tech startup in the United Kingdom is looking for a Support Desk Analyst to provide first-line technical support and assist users with various technical issues. This position offers a competitive compensation package and opportunities for career growth in a collaborative, innovative enviro

A recruitment agency in the education sector is seeking an IT Support Analyst to provide essential technical support to staff and students. The position offers a salary up to £35,000 plus an excellent benefits package that includes 30 days of holiday and training opportunities. Candidates should ha

A leading global company in London is seeking an ICT Support Analyst to provide onsite support through phone, email, and face-to-face interactions. This position may require on-call weekend coverage and offers a dynamic work environment with growth opportunities.

Dunnhumby is looking for an enthusiastic and people‑focused IT Support Bar Analyst to join our Global Support team based in Hammersmith. We live our diversity and inclusion commitments daily, with thriving networks such as dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive. You�

The ideal candidate will have a friendly demeanor and experience in IT support, ideally within the hospitality or retail sectors. A leading IT services provider in the UK is seeking a personable Service Desk Analyst to join their Support Desk team. This role involves diagnosing customer IT issues, m

A leading B2B fintech provider in the United Kingdom is looking for an IT Systems Analyst to provide technical support, maintain systems, and manage software and hardware.

A financial services company in Greater London is seeking an Application Support professional to provide critical support to clients and colleagues. Candidates should possess strong communication skills and have 1-2 years of experience in IT support. Familiarity with Azure and reporting tools is adv

With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference. To k

A leading electrical wholesaler in the UK is seeking an IT Support Technician to join their team in Durham. You will be the first point of contact for IT support requests, providing assistance through various channels. The position offers a hybrid working pattern, requiring three days on-site each w

A prominent financial services institution is seeking an IT Service Desk Analyst to provide high-quality technical support. The position offers a competitive salary along with various benefits, including an annual bonus scheme, matched pension contributions, and 25 days of annual leave plus bank hol

A fantastic opportunity has arisen for a Senior IT Support Analyst to join our London based global law firm on a permanent basis. Senior IT Support Analyst - Permanent - London - £48,000 per annum. Collaborate with global and regional support teams to ensure seamless service delivery.

A travel service provider in the United Kingdom is seeking a Technology Support Analyst to provide end-user support and resolve technical issues for various technologies. The ideal candidate will have experience with 1st and 2nd line support, and knowledge of ITIL frameworks, Microsoft 365, and basi

This role combines IT support, data analysis, and technical development, requiring someone who can troubleshoot technical issues, manage IT assets, and work with data and code to support business insights and internal applications. We are seeking a highly analytical and technically skilled IT Suppor

Key benefits include a supportive culture and the opportunity to work with diverse clients. A growing digital services company is looking for a 2nd Line Support Analyst to join their team in Stockport, UK. This entry-level role offers flexible hybrid working and focuses on IT support, client communi

The firm offers a supportive environment with opportunities for continuous learning and improvement. A law firm in Greater London is seeking a Technical Support Analyst to join their Technology Team. This role involves being the first point of contact for tech support queries, managing incidents, an

Contribute to 1st and 2nd line support over IT-related incidents. Provide day-to-day IT support across hardware, software and core systems. Maintain security, reliability and performance of systems.

The Lead Support Analyst will be part of the Global FIX Connectivity team, responsible for managing FIX connectivity requests from clients, vendors, brokers, and exchanges. In addition, the Support Analyst will work closely with the FIX teams in CLSA Pune, Hong Kong, and the US. Coordinate with infr

A leading IT consulting firm in Maidstone is seeking an IT Support Analyst to provide first-line support for hardware, software, and network issues. This position offers a competitive salary of £30,000 per annum, with opportunities for professional development and training in a diverse and inclusiv

The position offers a competitive benefits package and opportunities for professional development in a fast-paced environment. Ideal candidates will have experience in IT support, knowledge of ITIL processes, and strong communication skills. A leading insurance technology firm in Greater London is s

Position Description**### We are seeking a highly skilled, detail-oriented IT Support Analyst to join our UK Technology team. Familiarity with integration testing and working with geographically distributed teams. Support release cycles with smoke testing, regression testing, and go-live verificatio

A tech recruitment agency in the United Kingdom is seeking an IT support professional to provide 1st and 2nd line support and day-to-day assistance for hardware and software systems. The role offers exposure to diverse IT environments and opportunities for personal and professional development withi

A leading international law firm is seeking an IT Support Analyst on a temporary basis. You must have prior IT support experience, ideally within a law firm, and demonstrate strong communication skills and a proactive, team-oriented approach. The successful candidate will be responsible for providin

A retail company is seeking an IT Service Desk Analyst to provide first-line support for technical issues across its stores and support centre. The role offers an annual salary of £26,000 along with benefits like 30 days annual leave, discounts at affiliated stores, and wellbeing support. Candidate