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Key Responsibilities: - Develop and implement procurement strategies tailored to luxury goods. Preferably with Chinese language skills for the East Asian market. - Conduct comprehensive market research to discover the latest luxury trends. - Build and nurture relationships with suppliers, negotiate favourable terms, and manage contract agreements. - Ensure that all procured items meet strict quality standards. - Continuously monitor supplier performance and address any issues swiftly and effectively. - Assist in managing procurement budgets. - Maintain precise procurement records, ensuring full compliance with trade regulations and company policies. - Prepare purchase orders, oversee logistics, and ensure timely delivery of products. - Stay informed on industry trends, emerging luxury products, and best procurement practices. - Provide comprehensive brand and product insights to guide informed purchasing decisions. - Deliver exceptional customer service to passengers purchasing luxury goods, driving sales by offering personalised and top-tier service. Who We’re Looking For (Qualifications, Experience, and Skills): - Bachelor’s degree in Business, Supply Chain Management, or a related field is preferred. - Experience in procurement or sales, ideally within the luxury goods sector. - Proficiency in Mandarin is highly desirable for client communication. - Strong analytical abilities to identify cost-saving opportunities and market trends. - Familiarity with procurement software and proficiency in Microsoft Office. - Solid understanding of international trade regulations and compliance. - Exceptional organisational, negotiation, and communication skills.
Job Summary: Organic Restaurant Management Limited is seeking a dedicated and personable Customer Care Assistant to join our team. As a Customer Care Assistant, you will be the first point of contact for our guests, ensuring a positive and welcoming experience. If you have excellent communication skills, a passion for customer service, and the ability to handle inquiries and issues with professionalism, this role is ideal for you. Duties: Provide outstanding customer service by greeting and assisting guests with inquiries, reservations, and any concerns they may have. Manage and resolve customer complaints promptly and efficiently, ensuring customer satisfaction. Maintain a positive and welcoming environment in the restaurant, ensuring that all guests feel valued and appreciated. Assist with phone and email inquiries, providing accurate information about menu items, reservations, and other customer-related matters. Support the restaurant team in ensuring smooth operations during peak hours, including managing customer flow and seating arrangements. Adhere to company policies and procedures, maintaining high standards of service at all times. Collaborate with the kitchen and service staff to ensure timely and accurate order processing and delivery. Qualifications and Experience: Experience: Prior experience in a customer service role is essential, particularly in a hospitality or restaurant environment. Customer Interaction: Strong interpersonal skills and the ability to interact effectively with customers are essential for this role. Language Skills: Fluency in English is essential. Additionally, fluency in any European language, such as Russian, German, French, Spanish, or Italian, is required. Proficiency in additional languages is advantageous. Ability to handle high-pressure situations with poise and professionalism. A positive attitude and a strong commitment to providing excellent customer service. Shifts and Work Schedule: Shifts: Morning, Day, and Night shifts are available. Working Hours: between 9:30 AM - 12:00 Midnight Additional Information: Commute/Relocation: Candidates must reliably commute or plan to relocate to London before starting work (preferred). Work Authorization: United Kingdom Work Location: On-site, London. Join our team at Organic Restaurant Management Limited and become an integral part of delivering exceptional customer experiences. We look forward to welcoming you on board! Job Type: Full-time Pay: £11.50-£14.50 per hour Expected hours: 35 – 40 per week Benefits: Company events Company pension Discounted or free food Employee discount Flexitime Schedule: Day shift Night shift Work Location: In person Expected start date: Immediately
Why Join us? Are you someone who thrives on engaging and welcoming guests with TLC (tender loving care)? Do you love working within a great team that happens to serve the best pancakes in London and beyond? Where The Pancakes Are is an award-winning, all-day pancake specialist with three locations in London, and we are looking for a FOH team member who is passionate about interacting with guests and colleagues, and shares our love for the best pancakes, coffees and cocktails. Everything we serve is made with honest and just really good ingredients. We cross train all our team members between the floor and bar to encourage an efficient and flexible team. Our restaurants are always bustling and full of kind team members who look out for each other, and you can expect to arrive at a positive workplace every day. Enjoy our delicious and nutritional pancakes as on-shift meals (50% off when not on shift), and be part of lots of team socials and events we host just for you. We pay competitive hourly rates, offer rewards, bonus schemes and promotions for those who want to progress. There will be plenty of opportunities to grow under a professional, nurturing and progressive environment. Our training program will help you get to where you want to be. As an appreciation for being a hardworking FOH team member who is always positive and reliable, we will treat you to amazing pancake perks including: - 100% of service charge goes to our team - Genuine commitment to work life balance - Flexible schedule - Second language courses - Casual dress - - Delicious & nutritional pancakes as on-shift meals, 50% off when not on shift - Employee Assistance Programme Full-time £11,00 - £14,00